Uber India Complaints & Reviews

I was wrongly charged cancellation fees when i reported the same, i was told once i pay the same i'll be allowed credits and now they are saying they are unable to do so. Even after complaining i had no response from your side. Do you don't want to retain your customers? Your competitor ola has an excellent customer satisfaction unlike you. Looking forward for your reply atleast this time....

Hi team

Today (27.10.2017) morning i booked uber from my home (Maruti kunj, ggn) to my office (Nodia-62).
Driver arrived at 7:25 am and started the trip but after 2 minutes of travelling he denied to continue saying he doesnt have fuel and as i have used online cash mode so he wont be taking this trip.

He stopped the trip and i was charged rs 4.71/-, however amount of rs 1113.42 (Which might have been...

I'm not able to change my current city even after so many mail communications, also tried with some other account to book cab, it is showing some error and couldn't book any cab even after trying for more than 10 times. Really disappointing experience from uber as i'm a regular customer o[censored]ber. Atleast uber should provide a proper customer support instead of sending same auto replies always for all the mails....

I book a cab on 18thoct around 330pm from thane to borivali to catch a train at 530pm. I track the wagonr cab with driver details - tribhuvan ([protected]) near my house however it dint turned up till 445pm. Then i got a call wen i was already in other cab, with driver details - harinath hyundai ascent (Mh03-bc-9467) he said he is at our place and then he ask us to cancel the cab and when we denied saying we book at 330pm he said:apko kuch...

I am extremely disappointed & surprised at the horrible customer service that i received for asking a clarification for a mistake on the part o[censored]ber.

I had received an sms stating that i could get upto 50% off on ubergo till 23/10/17 on using a particular code which i trusted & boarded a cab on 23rd.

To my surprise though the code did not work & i had to pay the driver a sum of 185/-. Their so called customer...

Sir/madam
I would like to mention that i booked a uber pool cab on 23.10.2017 vide transaction id#5a65bff975403d3a92fc5d62bf1b5a0 from my office shivaji stadium to r. K. Puram. Since i booked cab through paytm so i did not pay the amount but the driver himanshu got down and came after me and asked for charges of rs.160/-. Under these unavoidable circumstances i had to pay him rs.160/-. I reported the matter to uber within no seconds...

We booked a uber cab from ‭[protected]‬ today 26 th october 2017 time 9:12 pm .
His name is Anil car swift desire phone [protected]
The driver from very begining was misbehaving . When we explain him the way he started misbehaving and we warned him that he will lodge a complaint. He cancelled the cab and again called saying go file a complaint he has filed a complaint against us and started abusing and abused very badly....

Dear Sir/ Madam,
I am writing this e-mail to report the worst experience i had today during my above mentioned ride. The driver in this trip was the worst person i have seen till today in all my past trips with Uber.
Firstly, i had to wait much more longer than the estimated time as the driver reached my pick up point very late & that too after my phone call to him. He did not bother to call me. When i alighted the vehicle,...

While booking for a ride from uber app it shows an expected fare calculated so that you can decide whether to book the ride or not.
If you book by checking the fare its just waste because at the end they are charging more that the amount shown prior.
You are helpless that time cant do anything except raising the refund request.
Again if you raise the refund request they will not refund the amount by giving lame excuses...

Hi,

I have booked couple of rides in bangalore and hyderabad between 22nd oct - 24th oct 2017, when am trying to download the invoice from uber portal the amount i paid is completely different on invoice what i actually paid, there were 6 rides costing around inr 3000, wherein am getting the invoices for inr 2200+ amount, i have to submit these invoices to my office.

I need all invoices with the correct amount....

I am 75 years old and my wife 70. I hired for the first time uber cab from uber app on mobile no [protected], from sector 37 c chandigarh to sector 18 d chandigarh and paid cash ie. About rs 98/-. To driver as asked far.. At about 6 pm i again hired uber cab from sector 18 d to sector 37 c chandigarh and paid the cash ie. Rs.134. To driver as asked far.

Now when i opened uber cab, i see there is message "complete rs.42/- payment...

Hi,
I booked uber go today at 6:30 am around (26th-oct-2017), after one minute of the booking confirmation, driver changed the status as arriving in one minute, later i went to the pickup location there is no cab. And i given call to driver he said he is somewhere and it takes more time to come to pickup point. And i asked him to cancel the ride because that is not my mistake and if i cancel i need to pay some penalty, that is the...

Hi
I have been using uber service from a long time now. But this incident on 18th oct 2017 in the night around 11pm when i requested uber to go back home from international airport.

I was quite relaxed after requesting as i thought the cab would arrive within the mentioned timeline but i was standing like a fool for almost 40mins by the cab driver with a reason of he not able to come to the location... Like who says...

Dear uber team,

I have booked from rajiv chowk matro station to huda metro station driver mahesh suzuki wagon up 14dt3029.
After reaching on location. Driver mahesh told us i will not go huda city centre because of toll tax problem which he has to paid. Then he told i will drop to shiva jee metro station without any charge and said change ur location immediately. He drop me but charges are showing to pay. Then he told...

I was charged 42 rs for cancellation. The driver did not arrive at my pickup location and cancelled the trip. This happening to frequent with uber drivers. The same thing happened uber at pune airport they dont want to come to the uber pickup location they wait then they cancel it,

2nd at pune airport they should allow uber car which has no space for luggage as they have big gas cylinder in the dicke/boot. This causes lot...

I commute to office via electronics city flyover, and have complained about this lack of transparency in the bills leading to confusion between driver and rider. Uber support is pathetic. They write back any irrelevant response about payment mode being card; and on following up they copy-paste the same answer. Is this how they have been trained to address queries they don't have an answer for, just for the sake of closing their tickets on...

On 25th oct 2017 5:36pm i took cab from bhagyahsree industries pvt ltd to banjara hills gvk one mall. On half way my mobile was out of battery and its switched off. After i reached the mall i forgot my mobile in the cab bcoz it dark and my phone is black. My phone is iphone 7 black color.

And immediately i wrote complain and give details to uber on website, until now there is no response from uber.

I got very...

Sir,
In connection with the above mentioned subject this is for your information that i have cancelled almost more than 5 rides due to some time related issue. It was an emergency and i was always given a cab which were far away from my location, in stead of allowing a cab which was just 2 minutes away. Due to this i was shown this error. Kindly look into the matter so that i can at least book a cab as early as possible. I have not...

I am frequent flyer and take cabs to and from airport
For my drive on oct 6 2017 5:39 pm from t1d to faridabad i was overcharged by additional airport convienence fees of rs. 157.50. The airport charges the fees from t1 arrival not t1 departure. However inspite of repeat communication, i get incorrect information/ reply that it is airport which charges.
I regularly use ola and i can share the bills with you. I have never been...

I haven't used uber at all. I haven't gone even for a single ride.

But my number has been suspended saying that i violated their terms and conditions.

When asked for what was that activity that violated the terms and conditions of yours, they aren't ready to respond.

My email with customer care:

Hi tamilesai,

I understand your frustration but unfortunately manual...