Uber India Complaints & Reviews

Hi

I booked the cab in morning for single 59 and double 65 but after the trip end i checked as it was card payment it showed 95 this is cheating.
This always happens m very annoyed with your services.

My uber account mobile number - [protected]

Sneha vohra
Please sort out the issue pathetic service.

Please call on [protected]

Sneha vohra

I have traveled in uber on 30 october 2017, on middle on my trip cab driver asked for 150 fill fuel, since he don't have cash, i am forced to pay since i am on way to catch train, end on my trip, amount was debited from my bank account, which was selected by mistake. Cab driver said he doesn't have cash to give, i doesn't have much time to argue with him, since i was in hurry to catch train. I contacted uber customer care for refund, but they not to refund it, stating they're policy doesn't allows, i am not sure if there policy allows to get amount from customer before the trip complete

I booked a ride from thane to Goregaon which showed 6 mins.
Once I booked the cab it displayed 11 mins and the time went on increasing. After 25 mins the cab got allocated to another driver who reached another 10 minutes later and said he doesn’t have to go to Goregaon and was alloted the ride by uber by mistake and denied to take the ride. To add on to this, I was charged cancellation fee and couldn’t even book another ride!! Finally I thought il just book OLA.
Even before this I have always always had pathetic service from UBER. Though Ola could perhaps cost a little more but I have never had any complaints whatsoever.
Henceforth I have a bad experience again, m not just going to delete the stupid app but also write to social media. Have recently seen way too many uber complaints anyway! The company should shut down already!!!

Dear Uber, I have reached Babughat & opted for a Uber drive & picked a trip phoned the driver and called him to pick up. Instead of reaching there he kept me awaited around 20 mins & Uber haven't shown any movement in gps. Getting tired of that he compelled me to cancel the trip as well as harresed me and embarrassed me along with my family.
But in spite of scold him U cut my money of cancellation of the trip.
How reliable Uber is ??

My experience with uber for booking a cab for someone besides me has been downright horrible. Everytime i try and book a cab for somebody else the drivers get snappy, rude and are suddenly unable to find the location and manners. The most recent experience was with paresh who owns a swift dzire mh49f1512.
The most infuriating thing being that i am being charged money for the drivers' incompentence. I hope this issue is looked into.

I am really surprised that Uber does not have a proper support system. I have been dropping lots of messages but the response I am getting is not clear.
1. My first complaint is about cancellation charges. I caught a train to Delhi and the expected time to reach there was around 4:10 AM. So I scheduled for a cab to be arrived on 4:15AM. However the cab driver reached at 3:45 and after 5 minutes he left the place for which I was charged Rs 42. After dropping so many messages via Uber application and the support people responded saying it is a genuine deduction. I think they are not at all bothered about the schedule time.

2. I saw the receipts are different for different trips. In some cases I was getting the full details like distance travel, time/duration, tax, base fare charges. However in some cases, the receipt say the full charge nothing else.

I believe they should have proper call center to address customer complaints as the represtative does not understand via message what a customer wants.

This morning i booked a cab, at 8:10 am.
The driver's name is nagarajan. He drives a tata indica. The pick up points was, sa kalyana mandapam, naidu street ramapuram, chennai. He said he was coming to the pick up location, and then he started the trip, without picking mr up and then he canceled the trip. And i was charged for not even taking the ride. And he registered a complaint for not paying the cash for the ride to uber. And now, uber is planning to charge me 105 rs on my next trip. Please make sure to look at this matter as this is a big issue for me.

Hi,
I am standing and waiting at Chhatrapati Shivaji Airport P 7. It's been 45 min already that I'm waiting for him. I also have the option to check the driver's running status from here. I can see that the driver isn't even coming close to the Airport, instead he is roaming around somewhere else only. Please help me out in this situation because by the time he'll get to know the way of Airport, I'll be 2 hours. Please help me out.uUn

Dear Uber, I had booked a uber Cab (Maruti Suzuki Swift Dzire MH02EH2024 Driver name Jitu Kishore) from my home to Uttan Bhayander . Please teach your driver's basic telephone manners. He just cut the phone during conversation. He was on wrong road and I was trying to explain him my address. The Driver cancelled the booking without informing me. And now my ac is sowing payable balance Rs. 47.25.Refund this payable amt. Becouse of his rude behaviour we were late. YESTERDAY ALSO I HAVE SUMBITTED MY REFUND REQUEST. BUT IT IS STILL PENDING.

I left my iphone in uber car when i was travelling from my place to a restaurant. After an hour i realized that i left my phone in uber cab, i called the driver through uber app and he said that he had 3 trips after that. We asked him for the numbers of the riders but he could not provide the info. We also tried to check if there's any call center o[censored]ber who can help us but uber doesn't have any call centers which can help their clients to find their lost items. So i would like uber to help me sort my issue by providing us the driver's and the 3 rider's numbers to help me track my iphone.

Sending you all email which i sent but useless response :
First email i sent them:

Hello
I am trying to contact you but not able to reach you now the matter is i have forgotten my parcel in amit patel indigo car on 16th october while riding to chilloda ahmedabad. That day when u called driver then he was saying that i will give it tomorrow but when today i called him. He started abusing me and was misbehaving with me. He has also mentioned that do what ever you want. Please help me receving my parcel otherwise i will lodge an legal complaint. No safety for womens too in uber. Please provide me their address and i want my parcel by today itself only as it cost 12000 rs. Contact me asap. Pleqse find details more details of driver.

—
Their response :

Hi kiran,

We have contacted your driver regarding an item that you might have left behind in their car.

Please visit our office at your nearest convenience to review if the item is yours on 30th october, 2017 i. E., on monday.

Office address:
4th floor, kailash tower, above hdfc bodakdev branch, near asia english school, drive-in road, ahmedabad

Thanks!
—

Rider response:

—
Where the hell is my parcel

—
Uber response-

Hi kiran,
I'm sorry that i'm unable to provide you more information in this regards. Please understand that, as much as you want unpleasant incidents to not be repeated, we want that all the more! We are constantly striving to find ways to mitigate these incidents as much as possible.
As i have informed you earlier, the privacy policy is put in place to safeguard both driver and rider information. I have provided you with as much as i can, within the ambit of our policy and also tried to assure you that action has been taken. Penalties are awarded to the driver partners, but, i'm afraid it's not something i can discuss with you. If you feel that this is not adequate, you can always proceed legally and we will comply with the required information through the appropriate channels.
It's really unfortunate that we haven't been able to instill enough trust; which is something we, honestly, value very much. But there isn't much else i can do to better that at this point of time.
Please let me know if you have any other queries i can assist you with.

—
Really fed up with uber.. Plz help.

This is regarding my yesterday's uber driver from wellington estate-2, dlf phase-5, gurgaon to nirmal dham, sector 24, dwarka, chhawla.

The driver name was manoj kumar.
When we started the driver i was shown the expected amount to be 337 approx but i ended up paying rs 532. The reason being the diversionary tactics by the driver.

Firslt he took a long rout eby choosing to go via huda city center metro, iffco chowk which is under construction instead of going through cyber city via golf course road.

Then as we reached dwarka, i saw the map is showing 6 minutes to destination but he forcibly took a wrong turn and suddenly the map started showing 15-20 minutes.

When i insisted, he started telling many excuses. I asked hi to go back on the route shown by the maps, n then again we came on the track.

Due to this 2 times diversion, my fare scooped to rs 532 and he was not even willing to give me the customer care no.

I[censored]ber continues to hire such drivers with a looting mindset, i am afraid people will never choose this public transport.

I would like a refund of my remaining amount and the discomfort and torture and sense of insecurity he gave to me. I reached very late to my destination.

Please take appropriate action on this.

Hi,

I was wrongly charged cancellation fee of rs 42 by uber, when i booked an uber on 29 oct 2017 (Around 22:08 pm) the app took a wrong location (Parallel road) and since the call to driver didn't get through hence he cancelled, i re-booked and took the same cab after about 10 mins, still i was charged cancellation fee

In spite of repeated follow ups with data provided, uber still has not refunded the wrong cancellation fee charged and keeps telling it i s charged to compensate the driver for waiting, when i have taken the same cab then what is the logic of charging me the cancellation fee

This is very un professional and harassment to the customers

Regards,
Gajendra bk
# [protected]

Hello we took uber ride from mira road to biradar chawl, tanaji nagar, malad east
Today at 6:21 am to 6:49am

And i left my phone in the car, it was oneplus 3t, black, with a brown cover. The driver's name is mohammad nazir, ibooked the uber using my phone itself, my number is [protected], there is no way of calling uber and they are no help at all. Kindly help, i can be contacted on [protected] for now

Hardeep singh batra

Dear uber, today i booked a uber cab (Wagon r dl1rt 8441) from my home to meena bazar. There driver canceled the booking while the outstanding amt. 42/- showing payable in my uber account. Even i called his no. [protected] but he not picked my phone. Plz take strict action and refund this payable amt. I got a big loss by driver.
Vikram sharma
[protected]
[protected]@gmail.com

The uber driver pawan driving vehicle up16dt8603 was highly abusive and was reluctant to take the right route. On requesting him to switch on the car ac, he said that the weather outside was fine and there was no need for switching it on. He was highly rude and asked me to get down. He said no one in the company has the guts to take him on. Do whatever you wish to do

I booked a cab through uber app on 29th october 1:08 am. Ride was from arena mall, doddanekundi to a narayanapura, bangalore. I got a call from driver, after asking the drop location, he immediately cut the call n he didn't respond to our calls. All these happened after 5 mintues of booking. So my friend got another cab n we reached home. After reaching home, early morning 4.05 am i got a call from can driver. What was i supposed to do? Should i wait for 3 hours there in the mid night for a 10 mins ride? Now uber has been charged me 43 rs. As cancellation fee. I haven't cancelled the ride and it was completely driver's fault. If a driver accept the ride, he was supposed to finish it. Ir else he must pay the cancellation fee not customers.

Hi, the ride was booked in guwahati on 29th october and uber assigned a driver named mr. Pranab bora. While i called to explain my location to the driver, he was recluctant to travel the distance and used slangs in return when i asked him to cancel the ride as he was unwilling to accept the ride. As a woman i am very concerned with the behavior of the driver and unable to trust uber to take rides. If this is the way they choose to conduct them selves over phone how am i supposed to feel safe when in a car with them. Uber did assign a second driver after he cancelled, but such instances shouldn't go without action. I have the phone number of the driver which is, +91-[protected]. Please let me know of the action being taken against him.

I took an Uber ride on 24th Oct 17. I was asked a cash payment by the driver as he said he hasn't received any online pay knowing that I have less paytm balance I believed him and paid cash of 300rs. Immediately on my next top up of paytm Uber deducted money for the trip 303.96rs. Upon asking for a refund what I get is just a copy paste reply that it's not Uber transaction so can't refund my money.
How can it not be a UBER transaction when I had to pay it to Uber driver for an Uber ride.
Have been telling them to investigate with the driver if they want I am okay. But nope all I get is a big noooo

Gold chain with 3 pendent in it...
Car key (Suzuki)
Black colour wallet (Has adhar card, driving license, a debit card)...
The uber we booked was a chervolet beat
The uber was booked at 3:13 am
The name of the driver is ashish
The pick up point was from sakinaka at time square building.
Contact on [protected] for providing info
Ninad palwankar.