Uber India Complaints & Reviews

Address: Bangalore, Karnataka, 560061

Hi,

I was wrongly charged cancellation fee of rs 42 by uber, when i booked an uber on 29 oct 2017 (Around 22:08 pm) the app took a wrong location (Parallel road) and since the call to driver didn't get through hence he cancelled, i re-booked and took the same cab after about 10 mins, still i was charged cancellation fee

In spite of repeated follow ups with data provided, uber still has not refunded the wrong cancellation fee charged and keeps telling it i s charged to compensate the driver for waiting, when i have taken the same cab then what is the logic of charging me the cancellation fee

This is very un professional and harassment to the customers

Regards,
Gajendra bk
# [protected]

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Address: Mumbai City, Maharashtra

Hello we took uber ride from mira road to biradar chawl, tanaji nagar, malad east
Today at 6:21 am to 6:49am

And i left my phone in the car, it was oneplus 3t, black, with a brown cover. The driver's name is mohammad nazir, ibooked the uber using my phone itself, my number is [protected], there is no way of calling uber and they are no help at all. Kindly help, i can be contacted on [protected] for now

Hardeep singh batra

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Vaibhav Dangijjjj

from Indore, Madhya Pradesh

Oct 30, 2017

I have book.uber cab contact number-[protected] today from srinagr stataion to airoli but ur uber driver didint came to destination from where he has to pick and saying u have to come this place to pick the cab and he cancel the cab .

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charishma jami

from Nagar Karnul, Telangana

Oct 30, 2017

I have booked a cab yesterday, that is on 22 Oct, 2017. The car driver has cancelled my trip and in return Rs.50 was deducted from my Paytm account.
This is not the first time that a driver has cancelled a trip and this time I was even charged for it.
This is a big disappointment for users like us.

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Address: 110092

Dear uber, today i booked a uber cab (Wagon r dl1rt 8441) from my home to meena bazar. There driver canceled the booking while the outstanding amt. 42/- showing payable in my uber account. Even i called his no. [protected] but he not picked my phone. Plz take strict action and refund this payable amt. I got a big loss by driver.
Vikram sharma
[protected]
[protected]@gmail.com

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

The uber driver pawan driving vehicle up16dt8603 was highly abusive and was reluctant to take the right route. On requesting him to switch on the car ac, he said that the weather outside was fine and there was no need for switching it on. He was highly rude and asked me to get down. He said no one in the company has the guts to take him on. Do whatever you wish to do

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Address: Bangalore, Karnataka, 560016

I booked a cab through uber app on 29th october 1:08 am. Ride was from arena mall, doddanekundi to a narayanapura, bangalore. I got a call from driver, after asking the drop location, he immediately cut the call n he didn't respond to our calls. All these happened after 5 mintues of booking. So my friend got another cab n we reached home. After reaching home, early morning 4.05 am i got a call from can driver. What was i supposed to do? Should i wait for 3 hours there in the mid night for a 10 mins ride? Now uber has been charged me 43 rs. As cancellation fee. I haven't cancelled the ride and it was completely driver's fault. If a driver accept the ride, he was supposed to finish it. Ir else he must pay the cancellation fee not customers.

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Address: Kamrup Metropolitan, Assam, 781028

Hi, the ride was booked in guwahati on 29th october and uber assigned a driver named mr. Pranab bora. While i called to explain my location to the driver, he was recluctant to travel the distance and used slangs in return when i asked him to cancel the ride as he was unwilling to accept the ride. As a woman i am very concerned with the behavior of the driver and unable to trust uber to take rides. If this is the way they choose to conduct them selves over phone how am i supposed to feel safe when in a car with them. Uber did assign a second driver after he cancelled, but such instances shouldn't go without action. I have the phone number of the driver which is, +91-[protected]. Please let me know of the action being taken against him.

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I took an Uber ride on 24th Oct 17. I was asked a cash payment by the driver as he said he hasn't received any online pay knowing that I have less paytm balance I believed him and paid cash of 300rs. Immediately on my next top up of paytm Uber deducted money for the trip 303.96rs. Upon asking for a refund what I get is just a copy paste reply that it's not Uber transaction so can't refund my money.
How can it not be a UBER transaction when I had to pay it to Uber driver for an Uber ride.
Have been telling them to investigate with the driver if they want I am okay. But nope all I get is a big noooo

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Address: Thane, Maharashtra, 400602

Website: Uber

Gold chain with 3 pendent in it...
Car key (Suzuki)
Black colour wallet (Has adhar card, driving license, a debit card)...
The uber we booked was a chervolet beat
The uber was booked at 3:13 am
The name of the driver is ashish
The pick up point was from sakinaka at time square building.
Contact on [protected] for providing info
Ninad palwankar.

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Address: Bangalore, Karnataka, 560100

Website: Uber support

Today october 29 2017; i travelled with uber and was charged toll fee which was double the charge and i did not even use the toll road. My drive was fairly away from the toll road plus this route i take multiple times and never charged toll fee. I have written multiple times to uber support who don't seem to care and don't respond. Just the first instance that the cab travelled in the toll area. This is unenthical to pay toll when you were not close to toll road, plus double charge of the toll. As mentioned this is the route i take multiple times.

In the past uber has charged toll fee when i pay cash stating the driver also paid charging me twice but i was patient. Today incident is off the limit and i question the integrity of the company.

Today is the last day a loyal customer who uses uber everyday has uninstalled and will start bad publicity to the folks around who uses uber

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I had booked an uber taxi just now on 29 th october 2017.. From ghusval haripurm rd roberts colony lucknow to charbagh railway station lucknow... But the driver of that ubertaxi named ram charged from me rs 172.16 which is the fare for the trip through shaheed path.. But instead he had taken me through cantt lucknow to my destination... My pblm is that does your company charges same fame for a trip when made through different routes???.. Or if i have been cheated then i will take this matter to consumer court!!

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Address: Hyderabad, Andhra Pradesh, 500011

I booked a uber for airport on 27th october 2017 night 1130pm i got the cab ts08ua8084. Driver name venkat reddy hyundai xcent i noticed that he was drunk ed and was using bad language stating you booked uber go but you got uberx and all nonsense and he refused to take us to airport lucky i called my friend and went in his car. I want you people to take strict action against this driver. I will also post the same in social media if no action taken against the driver.

Thank you

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Address: Bangalore, Karnataka, 560102

We had booked a uber ride in bangalore on 28 october.
The driver reaches the destination and later cancels the ride.
When we enquirer he speaks rudely. Later uber deducts the amount from my paytm wallet.
Uber drivers purposely cancel the ride and uber enjoys at the expense of customers.
Such a fraud company who cheat customers on regular basis.
I want the refund of my money.

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Address: Pune, Maharashtra, 411048

The driver was very rude from the very beginning of the trip from the location i asked him just to take a turn which was not even 500 meters
For which he asked me extra 10 rs, when i refused to do so he used the term people like you should left on the mid way
Is this the way a driver is supposed to speak
I have been a genuine customer o[censored]ber since long and this is my first bad experience
I hope you look into the matter and take proper action against him
His name is sameer
Vehicle is swift desire

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Address: 110049

Website: [email protected]

I have booked an uber somehow i have connected with javed his no is [protected] first of all he didn't came on time and when i have called him he said i was trying your no but can't reach, trust me he didn't try my no and then i said come back to location he said okay and then i said you have wait for me at the location and he replied so rudely and why im not gonna wait for you if you didn't come on time, my mind will be like # first time iam hearing that kind of revert from any uber driver inspire of this i said okay cancel it from your side as you didn't come on location and will take again 10 min around then you cancel it and start abusing me like bkc and mkc... This is too much and please take an action against him and revert me back on this or else tell him to call him and say sorry to me

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Address: Gurgaon, Haryana, 110037

Website: www.uber.com/en-IN

I took an uber ride on 23 september in the morning. I was charged a waiting fee. The driver had not even arrived at my location. Uber has introduced a new policy which says a consumer would be liable to pay more if he makes the driver wait. This particular day the driver was unable to find my location which was my home to which i told the driver to stop at the location he was at that moment in time which was ramphal chowk and i would walk there myself. When i reached the destination uber charged me a wait fee. Their driver was unable to reach me and out of consideration of time and money i asked him to wait and walked myself to make it easy for them. Attached is the only correspondence uber gave to me asking for refund.

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R

raunak mehta

from Mumbai, Maharashtra

Dec 23, 2017

they did it again today. again they charged me a wait fee while i walked to the driver trying to find my location.
this was their reply last time

I WAS OVERCHARGED ON MY CASH TRIP
Saturday, September 23, 2017 at 9:18:03 AM · UberGo

Hi Neelam,

Happy to clarify.

Driver partners make every effort to arrive at pickup locations on time. As a rider, it's a good practice to only request a ride when you're near the pickup location and ready to meet your driver.

Your understanding is highly appreciated.

Sent by adil on Monday, September 25, 2017 at 7:59:10 AM
Continue this conversation by replying to this email or going to help in your Uber app.
PREVIOUS MESSAGES
it isn't resolved.
Sent by Neelam M. on Monday, September 25, 2017 at 7:53:25 AM
Hi Neelam,

We introduced wait time fees to make the Uber experience more productive (and less stressful!) for drivers and riders.

Drivers make every effort to arrive at your pickup location on time.

That’s why a small, per-minute wait time fee begins to accumulate 2 minutes after your driver arrives at your pickup location.

Please be sure to request only when you’re near the pickup location and ready to meet your driver.

Check out our blog post here to learn more about wait time fees.
Sent by MA on Monday, September 25, 2017 at 7:49:51 AM
you guys need to review and refund my wait fee. else I am taking this to consumer court. am.saying again the driver had not reached my location for I to charge me any wait fee
Sent by Neelam M. on Saturday, September 23, 2017 at 4:36:26 AM
Hi Neelam,

We introduced wait time fees to make the Uber experience more productive (and less stressful!) for drivers and riders.

Drivers make every effort to arrive at your pickup location on time.

That’s why a small, per-minute wait time fee begins to accumulate 2 minutes after your driver arrives at your pickup location.

Please be sure to request only when you’re near the pickup location and ready to meet your driver.

Check out our blog post here to learn more about wait time fees.
Sent by Akshay on Saturday, September 23, 2017 at 4:31:56 AM
Cash Fare I Expected To Pay: 47

Cash Fare My Driver Asked Me To Pay: 55

Cash Fare I Paid To My Driver: 55

Share Additional Details: You guys can't charge me wait if the driver hasn't even arrived to my location. He was still in the procedure of finding the location when I insisted to walk to him to save time of the narrow roads and him navigating inside them. U guys need to issue a refund for this.no matter how small my wait fee was.
Sent by Neelam M. on Saturday, September 23, 2017 at 4:28:19 AM

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Address: 700054

Website: www.uber.com/en-IN

Date of the incident - 27/10/17
Place - orient electric, 6, ghore bibi lane
Vehicle no - 7171 (Last 4 digit i remember)
Driver name - arjun prasad
Driver contact no - [protected]
I booked an uber at 11 am on that day. Driver had to wait slightly more than 5 min as we had to do some arrangement before the trip. But suddenly driver misbehaved and told that he could not wait more than 5 min. I said no worry pl put extra charge for waiting but again he misbehaved and used slang language and cancelled the ride. The max information attached in image file. Need immediate action on that driver.

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Address: 122017

I want to complaint about a driver's behaviour, named dinesh who works for uber. I booked a ride for someone else on thursday i. E., 26th october, 2017 at 9 am from madanpuri, gurgaon. The driver was not able to come to the pickup location due to his poor navigation. Instead of asking help from a local person, he said to my friend "arre oo, ehsaan kisi aur ko jataiyo, samjha?"
My friend replied that you are the one who is doing the job.
Then, the driver cancelled the ride in anger and hung up saying "beta tujhe mae dekh lunga".
So, it's my humble request that serious action should be taken against this driver. I would also like to know as to what action has been taken.
Thank you.

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We were to go to raintree galary, but we don't know from where he put up some wrong destination in his gps and then was not willing to take us tou our destination and even desired to get double payment for extra distance... For no mistake of ours we drove 1 additional hour... After talking to customer care so we paid the amount for our destination only.. The driver's name was tabraiz

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I was wrongly charged cancellation fees when i reported the same, i was told once i pay the same i'll be allowed credits and now they are saying they are unable to do so. Even after complaining i had no response from your side. Do you don't want to retain your customers? Your competitor ola has an excellent customer satisfaction unlike you. Looking forward for your reply atleast this time.

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Address: 122003

Hi team

Today (27.10.2017) morning i booked uber from my home (Maruti kunj, ggn) to my office (Nodia-62).
Driver arrived at 7:25 am and started the trip but after 2 minutes of travelling he denied to continue saying he doesnt have fuel and as i have used online cash mode so he wont be taking this trip.

He stopped the trip and i was charged rs 4.71/-, however amount of rs 1113.42 (Which might have been reserved before start of trip) from my paytm wallet has been deducted and has not been refunded yet.

This is very negligent on part o[censored]ber as i dont have any emergency contact number and rude on part o[censored]ber drivers.

Please let me know when the amount will be refunded and what about the inconvinience caused to me.
If i dont get my money refunded you are losing your loyal customer.

Regards
Salonee jindal
+91-[protected]

Uber India Complaints & Reviews

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Uber India reviews & complaints page 175

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