Uber India Complaints & Reviews

Hi, i booked uber go cab from sahibabad industrial area to dwarka mode after drop i relaized that i forgot my coat in cab, i tried to contact driver and uber many times however i am not getting any update from their end. Even i asked uber to provide me vehicle number uber is not helping out me in that also.
Uber invoice doen't contains any vehicle no and even by message we don't get cab update etc.

Please look into this.

I booked uber for dropping to international airport at mumbai today i. E. 5/11/2017. Pick up from dadar east, hotel bawa regency. I called many times to driver but driver was not picking up my phone also taxi was not showing moving. Ultimately i have to cancel and hook old. Uber charged me for cancellation. Which is wrong and cheating for no fault of mine.

Isme km ka kya system hai aplog ka? Starting me ek km bara ta hai or last me jub device me check karte hai to kuch or km batata hai.. To ye kya golmal karrahe hai aplog km me.. Iske wajah se mere trip ka fare bhi kam aata hai. Aaj subha maine ek trip liya tha andheri west qooper hospital se thane hiranandani tak mujhe 31km show karra tha or maine apni car ke km se bhi check kiya to 31km hi hora tha but jub maine trip end kiya to usme sirf 25km hi bata raha tha mujhe. Or uske baad dusri trip me bhi 20km bataya fir trip end hone pe 18km bataya. Or aaj ki baaki saari trips me bhi km ka bohot faraq aaya hai..? To aisa q hai mujhe answer chahiye ke iska mtlab kya hai ye kaise system hai aplog ka..?? Aplog km me gadbad karte ho to hamare fare me bhi ghapla karte hoge na.?? Hamlog me uber pe bharosa karke itni mehngi car loan pe li thi. Itni mehnat se kaam karte hai hum imandari se. Ab agar aplog aise hi hamara trip ka fare barabar not dege to hum ek to loss me jayege or car ka loan amount kaha se layege up but hai sub yahi hai agar isme hi golmal hoga to hum kaise sub manage karege..?? Humne uber par bharosa kiya or uber hi hamara bharosa tod raha hai...?? Mujhe iska answer chahiye or is problem ka jald se jald solution chahiye mujhe..?

This is mail correspondence with uber:-

You don't no the reason why account was restricted. Still you want to keep my amount with you.

Whether you want to refund the amount or not?

With regards,

Sbr prasad
[protected]

On nov 4, 2017, at 5:36 pm, uber support < [protected]@email-support. Uber.com> wrote:
// please enter your reply above this line. Replies below this line will not be received. \

Uber
No response needed
Why was my payment declined?

Hi,

Happy to clear this out for you.

As explained earlier, i do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.


Sent by uc on saturday, november 4, 2017 at 12:05:27 pm
Continue this conversation by replying to this email or going to help in your uber app.
Previous messages
Please don't repeat the same reply. I am asking for solution. When you are going to refund my amount ⁣with regards, sbr prasad​
Sent by sbr p. On saturday, november 4, 2017 at 10:31:32 am
Hi,

Apologies for the trouble with accessing your account and totally understand your frustration.

I unfortunately have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions. When this happens, the account gets suspended after the system carefully looks for a number of data points.

This decision does not have an option of removing the suspension of the account.

Appreciate your understanding.
Sent by ayaz on saturday, november 4, 2017 at 10:13:09 am
Finally what you want to say, you don't want to refund my amount? ⁣with regards, sbr prasad​
Sent by sbr p. On saturday, november 4, 2017 at 10:10:23 am
Hi there,

Happy to clear this out for you.

I do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.
Sent by amla i. On saturday, november 4, 2017 at 9:13:15 am
When you are not in a position to resolve this problem, please return the amount immediately
Sent by sbr p. On saturday, november 4, 2017 at 9:11:49 am
Hi,

Apologies for the trouble with accessing your account and totally understand your frustration.

I unfortunately have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions. When this happens, the account gets suspended after the system carefully looks for a number of data points.

This decision does not have an option of removing the suspension of the account.

Appreciate your understanding.
Sent by steffiyadav on saturday, november 4, 2017 at 8:44:46 am
Please refund my amount. Several times i have faced the same problem
Sent by sbr p. On saturday, november 4, 2017 at 8:39:55 am
Hi,

Happy to clear this out for you.

I do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.
Sent by steffiyadav on saturday, november 4, 2017 at 8:38:09 am
When it was like that, how some amount was deducted in previous ride? Call me back
Sent by sbr p. On saturday, november 4, 2017 at 8:38:03 am
So what can i do, how make it correct.?
Sent by sbr p. On saturday, november 4, 2017 at 8:36:52 am
Hi,

Thanks for reaching out.

I understand your concern regarding accessing your account. Apologies for the trouble here.

On reviewing the details, i see that your device has been flagged by the system for activities that do not comply with our terms and conditions.

Unfortunately, this means that the device will be unavailable for use until further notice.

Appreciate your understanding in this regard.
Sent by navi on friday, november 3, 2017 at 6:04:25 pm
Share details : i am unable to book my ride. I have balance also with you. Resolve the problem
Sent by sbr p. On friday, november 3, 2017 at 4:10:02 pm
Uber b. V.
Vijzelstraat 68, 1017 hl amsterdam, nederland

I took a ride on 3/11/2017 in the evening. And the amount shown while booking a cab was 144 rupees. I use debit card for payment. I finished my ride after that when i was paying outstanding charge i saw they have charged 221 rupees from my account. And when i complained about that so 1st reply i got was "we have correctly charged as i have changed the destination. I replied i didn't changed my location than they are saying i took different route from suggested by gps. I replied them that your driver took the route i dint guided you driver but they are not refunding my money. And i want full amount to be refunded because now i do not wants to use this service again. Ridicules service how can any one charge extra without informing

Today i travelled from ito gate no 2 deeen dayal upadyaya marg, near railway station,, tilak bridge, bahadur shah zafar road, railway colony, pragati maidan, mata sundari railway colony, mandi house, new delhi, delhi 110001 to r. K puram sector 6..
The uber pool fare was 99. Then the fare increased from 99 to 164 i did not receive a message of it and even if i receive a message you don't have the right to increase the fares after the passenger boarded the cab it is not mentioned anywhere during the process of booking the cab.
I will definitely file a consumer protection case for it. If you get profit from pool you should have guts to share the losses. Waiting for the reply and i will definitely take a strict action against this as you are robbering a customer.
If i don't receive any compensation then it will be difficult for me to use the app further

I booked uber pool from rajouri to rohini. I got off at the location i had battery low issues so didn't turn on internet. He didn't complete the trip right away instead he keeps driving after 1.5 hr he marked trip complete which resulted in overcharge rs. 394 which they suppose to deduct 149rs. Only.

I have also filed complaint in uber app but there is no response.

Thanks,
Navneet
[protected]

Hi team,

For a week now, i am unable to book cabs. It always says, no service available in your location. My friends are able to book. Please help me.

I have been using uber for over a year or so and this has never happened. I am unable to figure out the reason and i need help fast to fix the issue.

It always says cab services unavailable in your area.

Regards
Spoorthy
[protected]

Hello team,

I am writing to you with regards to one of my rides that i had taken on 29th oct 2017 with the payment method as cash and i paid the driver the amount that was reflected after the trip was done. The next day i had to take another ride and when i tried to book the cab it said i have a pending due of 480 rupees. I never took this ride and i dont know why am i charged for this. It was an emergency and i had to get a cab to reach somewhere hence i made the payment as it was restricting me to make another ride booking. I was helpless as it was an emergency and i could not think of anything else than making payment for ride that i never took just because i had to take book another ride.

I tried reaching out to the customer service and never got a proper reply. Every time i raised a query i got different replies. 480 rupees is not a small amount and i would not mind paying it if i had taken the ride. The customer service is pathetic as i kept raising queries and asking for updates but nobody bothered to acknowledge. I always trusted uber and hence never downloaded any other cab app and is this what i get in return? No proper customer service, no proper acknowledgment, i am seriously tired of sending messages and asking for updates since 4-5 days. Everyday i send a query in hopes of getting a reply. I need a refund for this 480 as i have never taken this ride.

I always asked for a contact information on where i can escalate this issues, but your customer service team is so pathetic that they never bothered to reply or to acknowledge, i have all the screenshots kept if you think what i am saying is a lie.

This is the last resort i have to get a reply and a solution for my problem and the loss i have incurred. Awaiting for a response (Which i hopefully get) or i will directly have to go to consumer court as i am from the legal background and this is serious customer service issue. This is not how an established firm works.

Also, please let me know if there is any way to escalate this issue as i need to report the bad quality of customer services is given as i do not believe this is in your ethics but because of few people's ignorance the entire organisation has to face.

Regards,
Aishwarya s

I asked u guys a question and u are purposely avoiding to answer that.

The riders are expected to pay the trip by the choosen payment method but why did the driver didn't say this to the passenger who was on the ride?

Y the hell he got the money for the trip when it showed no amount to pay in the app? And when the amount has already been collected by the trip by the mode of cash u want a customer to complete the payment again by the choosen method? Before bringing a teaching session to a customer y don't u teach the process to the drivers who r working with you? Do u think customers are fool to pay twice for a single ride? If this isn't resolved this time u may go ahead right away closing my account and i'm not going to pay any single money for this # and as a customer i do have lot more options to replace u guys

On 02 nov 17 me and my wife arrived lucknow airport arrival terminal at about 2040 h. At about 2100h while collecting our baggage i contacted driver junaid at mob no [protected] and asked him where we should come or if he can collect us outside the terminal. He said he is waiting in parking area and we should come soon or request would get cancelled after 5 mins delay. We soon collected our baggage and reached the parking area but there was no response from the driver despite several calls. It incidentally happened that the uber car we were standing next turned out to be junaid. On asking him to take us he refused stating that my request is cancelled and i should book once again!

When i tried booking another cab through uber app it showed i haven't paid the driver rs 52.46 and did not connect to any other cab despite trying for next half an hour so thereby causing immense inconvenience and harassment. This is ridiculous service!

I want to know why the driver did not take us when he waited at the parking area for quite sometime after we contacted him. And why was a fine levied when i had not cancelled my request and worst not connecting to any other cab. The penalty charges must be immediately removed.

Thanking you.

Whoever it may concern.
I'm a doctor resident of Mangalore, India. Had visited Chennai for an exam on 1st Nov.
Despite searching the app at night innumerable times and getting stranded in the rain, none of your driver's were willing to service us..
Furthermore I had booked a taxi to the airport 1day prior for today (03/11/2017) and you'll still failed to provide a taxi for me.
In addition to this you'll failed to provide contact details of the driver prior to the ride and left me helpless till the last minute. I had to book a hotel service instead.
This is very very dissapointing and we have been greatly inconvenienced by your service.

Why does the app shows like in 2 mins and 3 mins away when the driver really comes after 20-25 minutes. This is completely #.
If anyone has a emergency and someone booked uber because it is 2-3 mins away but the driver comes in 20-25 mins then what is the use of immediate service.
Either the app should show real timings or the driver should really really improves at their acceptance.

, this morning 12.54 pm, while booking uber at trustpuram, kodmabakkam.
Chennai-24, my mobile shows rs.126.152 for the trip from kodambakkam to hotel savera, on radhakrishnan salai, mylapore, and while reaching the destination the driver selvamaria, maruti swift tn-12k-3471, he demanded rs.394/- and there was a big argument before the hotel crowd and the driver shouted in high voice. Finally to purchase peace i paid rs.300/- instead of
128/-
I do not know what action you should take. While the ride begin he should intimated about fare hike (For no reason) instead of fighting at the end.

I have been using uber since last one year from airport to and fro to my hotel, sofar no problem of this kind.

A. R. S. Sarma [protected]

Hi,
I attached my car with uber bangalore. I hired a driver ([protected]@gmail.com, [protected]) to the drive the same. For the period aug 29 to sept 11, a total of rs. 11, 807 deducted from my earnings. When a reached out to the customer support, i got to know that the driver has a debt on him and the same is deducted from my account, but i was not informed for same at the time of driver enrollment. I do not have any kind of prior intimation about the deduction. The driver worked with me only until his debt was cleared and then he attached his own car or started working with someone else.

As this is completely uber's mistake, why should i pay for their mistake. Please look into the issue and help me getting my money back.

I have tried every possible way to convince uber but they are not ready to help me. I have attached the email conversation (Every time they replying with the same message) and also the statement screenshot for which money was deducted.

Hi

I booked the cab in morning for single 59 and double 65 but after the trip end i checked as it was card payment it showed 95 this is cheating.
This always happens m very annoyed with your services.

My uber account mobile number - [protected]

Sneha vohra
Please sort out the issue pathetic service.

Please call on [protected]

Sneha vohra

I have traveled in uber on 30 october 2017, on middle on my trip cab driver asked for 150 fill fuel, since he don't have cash, i am forced to pay since i am on way to catch train, end on my trip, amount was debited from my bank account, which was selected by mistake. Cab driver said he doesn't have cash to give, i doesn't have much time to argue with him, since i was in hurry to catch train. I contacted uber customer care for refund, but they not to refund it, stating they're policy doesn't allows, i am not sure if there policy allows to get amount from customer before the trip complete

I booked a ride from thane to Goregaon which showed 6 mins.
Once I booked the cab it displayed 11 mins and the time went on increasing. After 25 mins the cab got allocated to another driver who reached another 10 minutes later and said he doesn’t have to go to Goregaon and was alloted the ride by uber by mistake and denied to take the ride. To add on to this, I was charged cancellation fee and couldn’t even book another ride!! Finally I thought il just book OLA.
Even before this I have always always had pathetic service from UBER. Though Ola could perhaps cost a little more but I have never had any complaints whatsoever.
Henceforth I have a bad experience again, m not just going to delete the stupid app but also write to social media. Have recently seen way too many uber complaints anyway! The company should shut down already!!!

Dear Uber, I have reached Babughat & opted for a Uber drive & picked a trip phoned the driver and called him to pick up. Instead of reaching there he kept me awaited around 20 mins & Uber haven't shown any movement in gps. Getting tired of that he compelled me to cancel the trip as well as harresed me and embarrassed me along with my family.
But in spite of scold him U cut my money of cancellation of the trip.
How reliable Uber is ??

My experience with uber for booking a cab for someone besides me has been downright horrible. Everytime i try and book a cab for somebody else the drivers get snappy, rude and are suddenly unable to find the location and manners. The most recent experience was with paresh who owns a swift dzire mh49f1512.
The most infuriating thing being that i am being charged money for the drivers' incompentence. I hope this issue is looked into.