Uber India Complaints & Reviews

Today i was trying to book uber from baranagar to central and i didn't confirm booking as my brother at the same tym did that fr me.. And cab came from my no.. I have to forcefully cancel the ride which was not actually confirmed by me... I always travel wd uber and i really like its service.. Today i am very disappointed wd uber... Kindly return my cash deducted so that i can freely book uber in future or else i have to take other option.

Hello,

My name is rohan and i booled a ride from borivali west to thane with uber, when i got connected to driver mr pramod who was driving indica car and he was just 6 minutes away from my place, when i called him he asked me what is you drop location and i told him thane so he refused to take ride and asked me to cancelled ride, when i told him if i will cancell ride i will be charged for no reason then he started arguing that you have 5 minutes to cancel ride and all. When i hunged up call to cancell ride i came to know i was chared rs. 45 already so i called up drived again to asked why am i charged to he started abusing me with bad words like ma*d be*d and all i have all call recording as a proof and its not happened for firsth time in this month its happening for 3rd time. On top of that this people are not ready to provide me any details on car number and all as well as they dont have any customer care number so that i can find out his number or raise complaint against him. I alreadylost my money but is this a way talk to customer on diwali
And todays is bhaubeej and he is givingme galis like this.

Where to launch complaint and whom to say about this they dont have customer care they dont have any email address to put complaint what should customer do please guide.

My email address is pednekar. [protected]@gmail.com

Driver name was pramod with white indigo
Booking date :- 21/10/2017
Booking time :-19:29

Need help

Driver doesn't know how to talk. He is a third class person and i am surprised how a uber has assigned these kind of persons. This is my last trip in uber. I will not travel anymore.
He is talking like a slum person and there was an issue with the maps due to which we had to travel half a km extra so when we requested to go and i was ready to pay extra but he was talking all rubbish.
I request uber to remove all these kind of drivers. How ever this is my last trip in uber.

I have taken an uber cab on 13/10/2017 from igi airport to my home in ashram. The amount is showing around 609 rs for that. But when i checked on nxt sat the day which have been deducted was around 1500. And the pickup location and drop location is that same i. E igi airport. The kind of inaccurate fare and inaccurate timing was rediculous. I never expected such thing with uber.

Yesterday, we booked a cab by mistake selecting payment mode as paytm instead cash but as we can not cancel the cab and didn't have enough money in my paytm, asked cab driver to take cash. He accepted to take cash but didn't inform us that payment will be redirected to my next cab booking and i paid the money again in my immediate ride. Attaching my second ride details where i paid the money again and please find my previous ride and driver details as i was unable to fetch those due to in complete trip end.

Let me know if any other information required.

I have cancelled my trip against wich i have to pay 78.75 but even after paying the same amount and deducted from my account still while booking car for the next trip its asking to pay the old balance which is already paid.

Third class app and services o[censored]ber in india, dont understand if they dont know how to run service business then why they still in the market.

Post bypass surgery i have been taking eecp treatment
At hospital for more than a month for which i am using uber. Os. As the last 4 nos. Of licence plate are not displayed in mobile on booking a ride i am forcrd to check the same by calling the driver whichsisometimes creates misunderstanding with driver.
Please let me knnow how to solve this problem.

Driver name: jitender
It was such a black day of my life. I hired uber cab from escort mujesar metro station to tigaon (Faridabad). I called to driver and he said he is coming within 2 minutes. Then i called again and he said "aap road cross ker k doosari side aa jaao". It was nh2 and there were no possible way to cross the road. I said come to escort mujesar metro station gate no 2 but he said "mai nhi aa raha aur ride cancel ker lo"..

How someone can speak to the customer??
How someone can be so unprofessional??
How someone can be so rude???

I had booked uber in pune the car no was mh14cx9813, driver name was rachappa.
After the reaching destination i was asked to pay 150/-while booking i received rs 109.85, to be paid.
On my refusal for paying more i was abused and given bad words with my fly n kids with me.
He threatened me with dire consequences if i did not part with same.
Ultimately i had to part with the same.
Is this the way your firm works??? Total goondaism!!!

I interned to take this matter at high level if i do not receive a convincing reply n refund of my balance amount & apology from this unruly driver.

Hi,

This is regarding a uber service i requested today morning @9.58. The cab number is kl 22 j 4061, toyota ethios & driver name is alameen (If i remember correctly). I have attached the snippet from my uber history. The trip was from kazhakuttom to leela building technopark trivandrum.

The cab was 6 mints away when i booked. The cab driver called me @9.59 & asked my location. I told him where i am & he disconnected the call. I waited for 6 mints & i could see that the car was not moving, so i called the cab driver @10.05. I have attached the call details. He again asked me the location & i told him where am standing again & he said he is on his way & after sometimes i could see that he cancelled the trip. I was waiting for the cab for about 30 mints. This is really irritating & very disappointing & very harsh behaviour. He could have told me that we would be able to take up the trip when he called me first time. Then i had to book another cab to reach my office. Because for this poor uber service i was late to office today & missed my morning team meeting.

So i would like to register a complaint about that uber driver's rude behaviour & poor cab service.

This is a complaint i am registering on behalf of my mother-in-law.

She took an uber from airport to home ie; "pranav residency" 3rd floor, 3rd cross sai enclave, near m. S. Ramaiah city layout, 7th phase j. P. Nagar bengaluru - 76

After boarding the vehicle they took off and before entering bengaluru there is a toll plaza. The driver forced my mother-in-law to pay for the toll, since my mother-in-law is from pune, maharashtra, we had told her that there is no need to pay the toll as it is included in the fare. But, when she refused to pay the driver for the toll, the driver retaliated and forced her, after which she told him that she would get down and take another uber, then the driver threatened her, and since my mother-in-law had both her knees replaced she couldn't do anything as she feared for her bags. This shook her tremendously, and hence she paid rs. 818 instead of rs. 650.
After all this when my mother-in-law requested for the toll receipt the driver till the end refused to give it.

This once even happened to me good thing is i am from karnataka and speak kannada due to which i could talk my way through. But this is not done. Duping people coming from other cities.

I request immediate action on this as this happened on 8th october and came to my light recently.

Dear sir,
We have booked a cab for new delhi railway stn from vatika aptts mayapuri, through my mobile, the javed driver veh no. Up14ft8599, first asked that where you have to go than he said that l am at airport you can cancel the cab, l told him that you pl cancel it as you are denying to go but after my 2-3 calls he did not picked his phone and neither cancelled the cab, so please see that we
Have to use and havve to take the services of some other vendor.
Pl see we should not be bear any charges as well as these drivers should be taught some manners also.
Thanks,
Sanjiv sahai/megha sahai
[protected]/[protected]

Dear sir
19th of after noon i was booked a cab in kolkata car no - wb19g9263 driver name - pradip when i was called the driver he asked me where to go the he will come, 1st i reply i already mentio the drop location, he was very rude while the comunication time,
I was remaind him not to be very rude he shout's at me and told me to cancel my ride and abuse me also, what kind of service is this, i was in a happy mood but
Post which i was very sad for this incedent after that i saw post so much of humuliation from uber also they charged me 47rs also i will field a case againest them, my friends are told me previously uber is very poor service in terms of driver but i saw this first time, i know that uber owner also a same person like this driver
Pradip because that the reason people's are faceing so many problem from driver but no resulution i will share my expireance to every whare i am comon men i can do anything.
My name - samir dutta
My no - [protected]
Email - [protected]@gmail.com

Suddenly uber had charged money as outstanding which is very very bad. My account name is susnata banerjee. Pls clear all outstanding. Previously this same type of practice has happened with me. I had paid the fare but a message came that i had some outstanding dues which is very bad then i clear all dues. Today at about 1 pm driver cancelled the trip and a charged came to my phone that is rs 47 had to paid what it is?

Hi!

I took a ride in jaipur at 16. Oct 13.11. Expected cost 106rs. My start point was near shop and end in the garden. After i arrived to gardens, i moved inside and was walking. After some time i've received sms stating charge 823rs. I was shocked. I checked my ride details.in this details i found that driver was at amber fort. But this is mistake, i wasn't there. I was sitting in the sisodia rani ka bagh!
I wrote complaint to the uber immediately. But nobody have still answered me!
I was not aware that uber india permits drivers to change destinations without passenger will! Uber russia request direct changes from passenger to change destination. So i never check that driver completes ride!

Since uber states they answer complaints in 24h, i have to escalate to government department tomorrow (After 3.5 days of waiting). I'm sorry but there is no another way to make things work.

Guys who read me, please escalate your conflicts because you are living in great country and this kind of service discredits it completely! Because it is simple scam!
That's in your power to makes things work. I'm living here about half a year and most of services i had deal with didn't make anything until i escalate problem. Look, it is only 2% of solved issues! That's a real shame!

K. K. Unni
[protected]

Several times i have experienced changes in expected time of arrival (Eta) from uber side.in the recent past, i have booked a trip from white field, bangalore to krishnarajapuram, bangalore on 7th october at 4.00 pm (16.00 hrs) i confirmed the trip as the eta was about 14 mnts, later, after 10 mnts, when i was waiting for the cab at the pick-up point, the eta got changed to 18 mnts., since my train depart at 17.25 from krishnarajapuram, i was little upset and called the driver, he in turn said that he is on the way to drop the customer and will reach there in 7-8 mnts, i could see his vehicle was coming towards my pickup area only, after waiting another 10 mmnuits, i again called him and told him that i have to catch the train, that time i could see, he was picking up an another customer and going further and the eta what i could see in my apps was 24 minuets. I called him again but i could not get a responsible answer from him, instead, he cancelled the trip. The uberapps automatically given me an another vehicle no. And eta of another 28 minuets. I was under tremendous pressure and upset as i was getting delayed to reach the railway station, i picked up an auto rickshaw and left for the station. All these activities and uber's system of irresponsibilities took about 45 minuets of my valid time and put me under pressure.
Funny thing again, after all these non-sense from uber's side, i got an information from uber that they are charging rs. 43/- (Fortythree only) as cancellation fee.

This is not the first time uber services mess-up with the services, two days back (15th october, 2015) i booked a cab from shangumugham to kerala police head quarters, vazhuthacaud, my position per uber apps was shangumukham and only the destination i put as hq, keralapolice. The eta was about 12 minutes at that point of time, after 12 minuets driver called me and said he can't come to that area, when i asked him, then why did you accept my request, he was silent. I could see him picking up an another customer from shangumukham and driving away. Later i got a mail that the trip is over and you have charged rs. 69.81, i don't even know who travelled and where, but uber apps shown as i have been travelled.

I'm expecting an explanation and suitable compensations penalty for the negligent action by uber team.

I had a ride with uber early morning around 5.00 am from rajouri garden to anand vihar bus stop. I had booked with the amount 312 where the they charge me 400 rupees. That the company is pathetic and charge what they show me earlier.
Will not be trust with the pathetic company. Need my refund. Back.
As you you know word of mouth is spreads early will let everyone know about default company.

After confirmation of a ride today at 2pm it was cancelled as it wud be a 11min wait instead of 1 min as informed. Followg the futile wait i was issued cancellation charges & was suddenly bombarded withmsgs by unasked drivers confirming and cancelling rides each stating dat there was a mix-up
Vijaykumark699ui
18/10/17
2-2:30pm
Kindly waive charges
Cleanup your system

I have booked cab from gandhi nagar, alwarthirunagar to cpwd quarters, anna nagar, chennai around 8.30 p. M to-day.
I got a call that the driver informing that he is waiting at prasad nagar
And it could be the gps problem. Since i did not get the cab as requested,, i had to cancel. When i called up 3318 5292, it was not allowing. I was speaking from my registered mobile number[protected]. To my crude surprise you have charged rs.30/- towards cancellation charges.
It is not fair and you need to understand that i did not get the cab as requested and that is the reason i had to cancel. The driver also suggested to cancel from my uber app.in the light of the above facts please cancel the charges and allow me to continue as a happy customer

Disgusting service uber. The driver did not even arrive. And u guys dont look after customer but driver preference is first. Wow.. Really? Customer is lying. Waited for so long he did not turn up and cancelled the ride then it showed paymnt pndng i cudnt book a cab nd faced so much difficulty. Drivers time is everythng and my time is nothing. What a hyprocrite peoples. Hate this service now. Why should i pay unnecessarily. From now on i will stop using uber and will reccomnd my family and friends to not use uber. Do whatever but i wont pay when its the drivers fault.