Uber India Complaints & Reviews

Hi,
I booked uber go today at 6:30 am around (26th-oct-2017), after one minute of the booking confirmation, driver changed the status as arriving in one minute, later i went to the pickup location there is no cab. And i given call to driver he said he is somewhere and it takes more time to come to pickup point. And i asked him to cancel the ride because that is not my mistake and if i cancel i need to pay some penalty, that is the reason i asked driver to cancel, if he is unable to pick me. But he didn't cancel the cab till 1 hour and later he canceled the trip and uber app asking me to pay penalty.

Hi
I have been using uber service from a long time now. But this incident on 18th oct 2017 in the night around 11pm when i requested uber to go back home from international airport.

I was quite relaxed after requesting as i thought the cab would arrive within the mentioned timeline but i was standing like a fool for almost 40mins by the cab driver with a reason of he not able to come to the location... Like who says that he is not able to find the location of international parking floor 7??? He said he is new to uber which i understand and sometimes it happens but he was struggling so much that i couldn't be more patient and had to cancel the booking.
I was charged 47rs for what??? For me waiting 40mins? For the driver not able to locate? This is absolutely not fair.. This is just my case and i guess there would be millions using this service and have experienced such service atleast once with 47rs cancellation charges

Now you can imagine amount generated due to this cancellation charges by uber

I use other cab services also and never experienced such incidents.

My trust for uber is going for a toss and i feel i have been cheated.

Please try to address this matter to uber at higher authority and look into it

I can only wait and hear on this.

Thanks
Harsh

Dear uber team,

I have booked from rajiv chowk matro station to huda metro station driver mahesh suzuki wagon up 14dt3029.
After reaching on location. Driver mahesh told us i will not go huda city centre because of toll tax problem which he has to paid. Then he told i will drop to shiva jee metro station without any charge and said change ur location immediately. He drop me but charges are showing to pay. Then he told u have to order another driver then i order another driver. Right now i m in uber. So, i will not pay extra money to ur uber driver. So. Be alert.. Otherwise it should be bad. Charges showing
462 inr to huda city centre and shiva jee metro station 32 inr i will nt pay.

Regards,
Prasan

I was charged 42 rs for cancellation. The driver did not arrive at my pickup location and cancelled the trip. This happening to frequent with uber drivers. The same thing happened uber at pune airport they dont want to come to the uber pickup location they wait then they cancel it,

2nd at pune airport they should allow uber car which has no space for luggage as they have big gas cylinder in the dicke/boot. This causes lot hassles at airport and railway people want to travel outstation.

I commute to office via electronics city flyover, and have complained about this lack of transparency in the bills leading to confusion between driver and rider. Uber support is pathetic. They write back any irrelevant response about payment mode being card; and on following up they copy-paste the same answer. Is this how they have been trained to address queries they don't have an answer for, just for the sake of closing their tickets on time? It's easy to shut your eyes and ignore issues in your system, but i had way too much respect for uber on the technology front to have such an idiotic and image-ruining support staff. I seriously hope they do more monitoring on how tickets are closed and take these laggards to task.

On 25th oct 2017 5:36pm i took cab from bhagyahsree industries pvt ltd to banjara hills gvk one mall. On half way my mobile was out of battery and its switched off. After i reached the mall i forgot my mobile in the cab bcoz it dark and my phone is black. My phone is iphone 7 black color.

And immediately i wrote complain and give details to uber on website, until now there is no response from uber.

I got very important documents and info in the phone. Pls send me the driver number and give me details. Thank you. I can pay some money to the driver as well
If not i will complain to police to find it back.

Thank you

Sir,
In connection with the above mentioned subject this is for your information that i have cancelled almost more than 5 rides due to some time related issue. It was an emergency and i was always given a cab which were far away from my location, in stead of allowing a cab which was just 2 minutes away. Due to this i was shown this error. Kindly look into the matter so that i can at least book a cab as early as possible. I have not done it to cause any inconveniences to the company. Simply i had some time bound issues! Thanks.

I am frequent flyer and take cabs to and from airport
For my drive on oct 6 2017 5:39 pm from t1d to faridabad i was overcharged by additional airport convienence fees of rs. 157.50. The airport charges the fees from t1 arrival not t1 departure. However inspite of repeat communication, i get incorrect information/ reply that it is airport which charges.
I regularly use ola and i can share the bills with you. I have never been charged for entering the airport at t1d.
If you have deposited the payment at airport for entering t1d kindly share the receipt with me because then uber is unique which is charged but ola is not charged for entering in t1d.
Previously i have communicated through app. This is my repeat communication in this regard and now feeling harassed. I will request you to refund the money or suggest me the way to take to higher body
Regards
Dr. H p singh
[protected]

I haven't used uber at all. I haven't gone even for a single ride.

But my number has been suspended saying that i violated their terms and conditions.

When asked for what was that activity that violated the terms and conditions of yours, they aren't ready to respond.

My email with customer care:

Hi tamilesai,

I understand your frustration but unfortunately manual intervention is not possible in this process to remove the supension on your account. I have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions and suspends them.

Hope this clarify.

Sent by deep on sunday, october 15, 2017 at 3:53:23 am
Continue this conversation by replying to this email or going to help in your uber app.

Previous messages
Hi, great! So when am in an emergency to book an uber cab, and your system automatically flags for no reason, what am i supposed to do?? Wait till further notice? Well, your further notice has any eta?? Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 3:50:50 am

Hi tamilesai,

Happy to clarify this for you. I completely understand your concern regarding the restriction on your account but unfortunately, since this is a system generated flag, we would not be able to lift this restriction manually.

Further, our policy restricts me from sharing any further details as to the exact reason for the disabling of your account.

Sincere apologies, however, unfortunately your account will be unavailable for use till further notice.

Thank you for your cooperation.

Sent by sauravkumarsingh on sunday, october 15, 2017 at 3:47:08 am

Hi, i clearly don't understand. You have suspended someone's account for violating your terms and conditions. Great! Appreciated. But the consumer has all the rights to know why and what is that activity that violated your terms and conditions, holding the fact that i haven't used uber at all. I don't find your reasoning helpful and the response you provide is not satisfactory. I don't even mind removing your suspension on my account. But i want the reason. You need not manually remove the suspension but tell me the reason you suspended the account. What activity of mine violated the terms and conditions of yours. Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 3:44:57 am

Hi tamilesai,

I understand your frustration but unfortunately manual intervention is not possible in this process to remove the suspension on your account. I have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions and suspends them.

Truly appreciate your understanding.

Sent by swatisharma on sunday, october 15, 2017 at 3:39:29 am

Hi, please let me know what is that activity that violated your terms and conditions. Regards, tamil on 15-oct-2017 8:08 am, "uber support" wrote:

Sent by tamilesai s. On sunday, october 15, 2017 at 3:31:26 am

Hi tamilesai,

Thanks for reaching out.

It appears that your account has been suspended for activity that violates our terms and conditions and will be unavailable for you to use until further notice.

We will let you know if we will consider lifting the suspension.

Sent by hunny on sunday, october 15, 2017 at 2:38:34 am

Hi, can you please explain how i ended up, overstepping your terms and conditions. Because i haven't used under at all. Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 2:17:20 am

Hi tamilesai,

Thank you for bringing this to our notice. On reviewing the details, it seems like your account has been flagged by the system for activities that overstep our terms and conditions.

Although i understand that this could be unintended, we unfortunately would not be able to lift the restriction manually and your account will be unavailable for use until further notice.

Apologies for the inconvenience and appreciate your understanding in this regard.

Sent by pu on sunday, october 15, 2017 at 1:52:28 am

I have travelled with ubergo from igi d-1 arrival to iit delhi on 23rd oct 2017. It has charged me twice t-1 airport surcharges (Rs.150 + rs.150). I really don't get the how they charge twice the airport surcharges. The total amount charged was 525.76 out of that they charged twice rs.150 + rs.150 for airport surcharges. Please look into this matter and refund the money into my patym account.

Hi team,

Yesterday on 24th oct i booked a uber and the driver name was shyam singh and his contact no is [protected]. Actually my drop was at sector 142, advant business park and i gave money to the driver unfortunately i forget my mobile phone moto g5 plus in the cab after 5 min only i tried calling on my no. Somebody picked my call two times but haven't spoke anything and after that my phone was switched off. I tried calling driver but he is telling that he has not found any mobile in the cab as well as he was telling me that after my drop he pick up a local passenger and so he is telling he is not aware of the mobile phone.

Now my ques is first of all it was not a local bus or auto it is a uber india cab so the driver and uber people are totally responsible for the loss of my mobile phone. And also it is the responsible o[censored]ber india that how could a driver can pick a local passenger.

Now i request you people to take an action against the driver and i want my mobile phone back as soon as possible otherwise i will have to take a strict action against the driver as well as the uber india.
It was a very bad experience with uber.
You can reach to me on my email id - [protected]@gmail.com.

Vehicle no - as-01bc - 9175 purposefully blocked the road in beltola, jayanagar, guwahati. He blocked the road and was conversing with a rickshaw puller. We honked to clear the road but to no avail. After about 10 min he physically got down and started abusing my wife. Totally drunk. We feel sorry i[censored]ber has started employing drunkards and abusive persons. We wont feel safe with uber. Pls take corrective actions before things go out of hand. Will be reporting a complaint with the manager, uber, jayanagar, guwahati. If no action taken, we will escalate!!!

I have booked cab from nacharam hmt nagar to uppal metro station in hyderabad @ 7:30 pm today.

I have got a confirmation with driver details - name sivaiah, mobile number: [protected]. I called him and he said he is reaching in 5 minutes and the gps also indicated the same. While disconnecting the call, he asked me where is the ride to for which i replied.

He immediately cancelled the ride. While i got another cab (Khaja - a very good driver), i have been put to inconvenience.

This is becoming a habit with many uber drivers in hyderabad.

I urge you to take action on the driver and inform me of action taken. I also urge you take steps to reduce the ride cancellation menace which is getting prevalent in hyderabad. It could potentially destroy your brand.

Satish

Hi team,

From last two week i am chasing with your team in email to not able to get access o[censored]ber account as getting an error message "this mobile number is already in use and cant be transfered another account". I have many time reset te password but its not working.

More that 20 email send back to the team but not getting final solution.

Is this your services???
No one is ready to call back to me to resolve it?
Do you want costumer satisfaction or irritated the customer?
Please share your high level escalation process, i will follow by them.

Regards,
Nitin kawalkar
[protected]

Hi team,
Yesterday date 21st october, 2017, i booked one cab with uber.
After waiting for 10 mins for the cab, though waiting time was about 2 min
I called cab drivers. I asked him to reach my location but he denied and asked us to come on main road by saying that his cab can not go in reverse direction.
And the way of talking was very bad. When i asked him that i will raise a complaint with uber. His answer was like do what ever you want to do
He did not cancelled the drip and after some time i got a message that 36 rs is deducted from my account.
First i want my refund and take appropriate action him.
If your team doesn't take action i will post this on social media.
Because he wasted our 30 mins and that too when i was in hurry.
For reference attaching screen shot of booking.

The driver was so pathetic he was forcing me to cancel the trip.. As i did not cancel my trip than he came very late and switch off his mobile and then came near my area and parked the vehicle and without informing me that he has came he stand there in fact i was waiting for his call... Even i tried calling but the number was switch off... And all this uber is charging 52 rs... Why would i pay the money... If the mistake is of your driver... Avadhesh (Driver's name) kindly take an action against your driver.

We booked uber india in nagpur and pin dropped the location. I called the driver and mentioned the spot specifically to make sure. The driver came very close by to the location and refused to come to the actual pick up location siting navigation issue. He hanged up the call and canceled the booking charging me for the navigation issue.

This was very unprofessional and rude.

The worst experience ever!! Biggest cheater in the name of taxi service. Today, we took a uber go from kestopur to sealdah station. While booking, the uber app showed rs. 182 and when we got down we had to pay rs.232 (Due to their fake surge rate) + rs. 198. The driver demanded that we had a payment due (Rs. 198) and that we have to pay. We argued a lot but had to pay. How can we have a payment due? Does uber allow to pay later? If so, then next time i will use their service and ask for paying later. Disgusting!! Uber is looting the public money in daylight. I will make sure that neither me nor my friends ever use this service unless we get back the money. My registered mobile number is [protected].

Today i book a cab from howrah station to madhyamgram and rs 350 was hold for order in paytm.in the middle of my route drive asked i have reached my destination as per map in his phone.
The solution he provided to re-select my destination again (Madhyangram station road). I did the same.
Once i reached my destination rs 402 has been debited from paytm but still rs 350 is showing as on hold.
Please take care of this as soon as possible and refund my money.

The cancelation charges were put on me instead of the driver who cancelled the ride after 20 minutes
Those 42 rupees i have to pay, from my pocket. I had a doctor’s appointment to go to but thanks to the driver i got late and had to book another cab. This is the 2nd time an incident like this has happened. I will stop using uber if i have to pay those ₹42