Uber India Complaints & Reviews

I have booked cab from nacharam hmt nagar to uppal metro station in hyderabad @ 7:30 pm today.

I have got a confirmation with driver details - name sivaiah, mobile number: [protected]. I called him and he said he is reaching in 5 minutes and the gps also indicated the same. While disconnecting the call, he asked me where is the ride to for which i replied.

He immediately cancelled the ride. While i got another cab (Khaja - a very good driver), i have been put to inconvenience.

This is becoming a habit with many uber drivers in hyderabad.

I urge you to take action on the driver and inform me of action taken. I also urge you take steps to reduce the ride cancellation menace which is getting prevalent in hyderabad. It could potentially destroy your brand.

Satish

Hi team,

From last two week i am chasing with your team in email to not able to get access o[censored]ber account as getting an error message "this mobile number is already in use and cant be transfered another account". I have many time reset te password but its not working.

More that 20 email send back to the team but not getting final solution.

Is this your services???
No one is ready to call back to me to resolve it?
Do you want costumer satisfaction or irritated the customer?
Please share your high level escalation process, i will follow by them.

Regards,
Nitin kawalkar
[protected]

Hi team,
Yesterday date 21st october, 2017, i booked one cab with uber.
After waiting for 10 mins for the cab, though waiting time was about 2 min
I called cab drivers. I asked him to reach my location but he denied and asked us to come on main road by saying that his cab can not go in reverse direction.
And the way of talking was very bad. When i asked him that i will raise a complaint with uber. His answer was like do what ever you want to do
He did not cancelled the drip and after some time i got a message that 36 rs is deducted from my account.
First i want my refund and take appropriate action him.
If your team doesn't take action i will post this on social media.
Because he wasted our 30 mins and that too when i was in hurry.
For reference attaching screen shot of booking.

The driver was so pathetic he was forcing me to cancel the trip.. As i did not cancel my trip than he came very late and switch off his mobile and then came near my area and parked the vehicle and without informing me that he has came he stand there in fact i was waiting for his call... Even i tried calling but the number was switch off... And all this uber is charging 52 rs... Why would i pay the money... If the mistake is of your driver... Avadhesh (Driver's name) kindly take an action against your driver.

We booked uber india in nagpur and pin dropped the location. I called the driver and mentioned the spot specifically to make sure. The driver came very close by to the location and refused to come to the actual pick up location siting navigation issue. He hanged up the call and canceled the booking charging me for the navigation issue.

This was very unprofessional and rude.

The worst experience ever!! Biggest cheater in the name of taxi service. Today, we took a uber go from kestopur to sealdah station. While booking, the uber app showed rs. 182 and when we got down we had to pay rs.232 (Due to their fake surge rate) + rs. 198. The driver demanded that we had a payment due (Rs. 198) and that we have to pay. We argued a lot but had to pay. How can we have a payment due? Does uber allow to pay later? If so, then next time i will use their service and ask for paying later. Disgusting!! Uber is looting the public money in daylight. I will make sure that neither me nor my friends ever use this service unless we get back the money. My registered mobile number is [protected].

Today i book a cab from howrah station to madhyamgram and rs 350 was hold for order in paytm.in the middle of my route drive asked i have reached my destination as per map in his phone.
The solution he provided to re-select my destination again (Madhyangram station road). I did the same.
Once i reached my destination rs 402 has been debited from paytm but still rs 350 is showing as on hold.
Please take care of this as soon as possible and refund my money.

The cancelation charges were put on me instead of the driver who cancelled the ride after 20 minutes
Those 42 rupees i have to pay, from my pocket. I had a doctor’s appointment to go to but thanks to the driver i got late and had to book another cab. This is the 2nd time an incident like this has happened. I will stop using uber if i have to pay those ₹42

Hi today (22.10.2017) we have booked a ride from mani enclave, yapral, secunderabad at around 1620 hours. And mentioned our ride to gandhinagar, hyderabad. Our ride was also confirmed. But after few minutes the uber driver called us and asjed us to cancel the ride and his reason to ask us to do so is it takes some more time to reach us. Since have more time we asked him to continue with our ride. But he insisted and forced us to cancel the ride. We did not cancelled the ride because it's his call to do so. We absolutely have no problem if he comes late also. He did not come. From that time onwards i started getting calls for every 5 minutes from different uber drivers. I know that i did not book a ride. How come i get calls from uber drivers without my consent. I only booked once, that too he did not cancel and connected my name to different cabs. I pretty well know that if i cancel my ride i have to pay some amount. Thats the reason i did not!! Finally cab driver suggested me to cancel the ride and give complaint on the first cab driver.

I request you to please take necessary action on the cab driver and please note that am not going to pay the amount of fine since it's not the mistake from my side.

The cab driver is carrying the given number.[protected]

Waiting for the earliest response.

Thankyou
Satya sudha.

Date: 22 oct 2017
Time 7:20 - 7:35
Cost estimate 375...475
Pre-booked trip to delhi airport with acceptable price range.

Then uber sent an sms from finland (My home country) 10 min after the trip started, writing fake story about high demand, nothing really, cars available, and noting higher price, but not stating what the price is.

During the trip and at the end of the trip the price was not visible.
Driver behaved like no understand english.

Finally, next day i got the price, which was about the double to estimated price.

Dear uber do not offer, if you do not know the price, right?

I have no request to compensate, just to get uber to stop this kind o[censored]nprofessional sneaky operation.

Why uber want to get a profile of "another sneaky taxi" by using very unprofessional and low morale business methods.

I am angry, the amount is small but yes i will call the credit company, stop the payment and uber need to explain for them how this double charge came up.

I booked a cab from shri ram lotous lohegaon to rmd singhad college mumbai pune by pass on 22 oct 2017 at 0645 hrs but driver has dropped us at vadgaon singhad college where as i took a auto from there to my original place at rs 150. There was my daughter exam so during that period i was very disturb cab no was mh-12 kn 7865 and driver name shrikrushina. When i have given complete address why he has done such mistake my registered phone no in uber is [protected]

I was asked to pay rs250 before the ride started. But after the ride i had to pay rs382. And i feel c. H. E. A. T. E. D. You are grabing the customer by showing less price then charging higher prices than promised. And this is my daily route which takes only rs 250 but today i paid rs 382. Looting your customers. And the reason you are giving is totally w. R. O. N. G, route was not changed at all.. It was only 1 street difference and you are giving me this s. T. U. P. I. D. Excuse that because of 1 street u increased the fare by rs 120?? And you can check my routes this same journey has cost me rs 218 before and now for the same journey you have charged rs 382. Can’t you see the difference. I want my money b. A. C. K. That’s it.

I had a worst experience with uber help support. I have rs.374 in my uber credit account. But i'm unable to use that amount. This amount is not a promotional amount. One of my old transactions amount credited into uber credit account. I had been raised multiple complaints against this amount. Uber support team texting me there was no credit amount under your account. But in my uber account it's showing the credit amount of rs.374. I'm sure, i wasn't used my amount. They were not even contacting me. If customer raised any queries, there is no pointing person from uber support team, multiple people were answering same conversation questions, without knowing the issue. The worst support team they had. How government giving permission to them?? We can't able to call them, they won't call us. What kind of procedure it is??

It is about a rudeness and unprofessionalism and most importantly the safety concern of passenger. The particular driver dropped us off location but left as stranded in a small kind of alleyway. Please note this particular area in guwahati is unsafe. And he demands exactly rs192 when we gave him rs200. Then he needs the correct 2rs also for his rs10. The main complaint is actually the lack of decorum in his behaviour which is disturbing and yes while on ride he received a phone call and started abusing the on phone infront o[censored]s. The whole attitude was disturbing. We askd him to go main road but he did not budge instead blaming us that we were busy talking and cannot even show the correct direction which fyi he could not find us via gps if he was so concerned on location and we had to guide him just to pick us up. He did not want to go main road and need to go via small lane. It is just sad really sad for i always enjoyed uber but this time it was the limit

Hi team,

I have bad experience with uber today and really disappointed that uber service is not meeting the standards shared over advertisement and promises made. Cab driver tagged against cab ka 04 aa 3800 was highly adamant and not listening to destination route which was easily reachable rather than the one gps was showing through congested routes. Cab driver took into routes that were narrow and there was no way to pass by, with all the scene of me requesting cab driver to take through correct route and cab driver not listening to my navigation, he landed dropping me (4 months pregnant) on main road that was 500m away from the address that was booked against destination. Cab driver didn't even apologize for his behaviour. This is what uber train or guide the cab drivers to behave with their customer??? With this experience i will never use the uber cab service in future and inform my friends and relatives not to avail uber cab service.

Dear sir/mam
19 oct i book uber pool and i call driver 3 time u can check my call history but he did not received my call then after few miniuts i call him again then he replied me that he has cancelled the ride so why i am paying his cancellation charges this is not my mistake i[censored]r drivers cancelled the ride
My comtact no [protected] and i have paid 42 ur charges
Thanks and solve the problem

To,

Uber cabs

This is to inform you that an uber driver has cancelled my booking on his own and i have suffered a loss of rupees 75 which are showed as an amount which has to be paid by me. I want my amount back as soon as possible because i am a regular user o[censored]ber cabs and until and unless that amount will be removed from my account i will not be able to book uber cab. It is mandatory to take legal action against that driver

Awaiting response as early as possible.

Dr. Amita solanki
Mob:[protected]

Hi,
I have already sent you a mail regarding this but haven't received any response from your end. I'm facing problems while booking cabs as my account is linked with someone else's account whose no is [protected] and his name is saurabh mishra. He is not able to use his account and i'm facing problems while booking cabs as well. So i want someone to call me regarding this matter as soon as possible.
You guys are literally pathetic... No response from your end makes me feel like no matter what happens i will keep posting on every page of yours + every post of yours, by sending screenshots now.
Thanks for nothing and not reverting.
Show quoted text

Booked car for travel on 21.10.17 dest. Dahisar from khar for trip to start 11.25 am at charges of 250 to 325 inr.
Car allocated but driver does not turn up nor contacted
Self contacted driver at 11.37 and he informs that trip cancelled.
Self had to arrange car thro another agency for inr 600.
Demand compensation of 600 due to no fault of mine.

Mangat, tata indigo, pb01a4829. Driver did not reach destination promptly. While driving, driver kept staring at my daughter and then winked at her. My daughter informed me immediately as she felt uncomfortable. I confronted driver where he denied doing it. This behaviour is disgraceful and unacceptable. Please take relevant action asap. Thank you.