Uber India Complaints & Reviews

On 16th october 2017 i booked a uber cab for my destination after showing a waiting time of 15 minutes. After confirmation, the driver enquired about my destination. He told me that he will reach in 15 minutes. After waiting for 10 minutes, i called the driver who told me that he will drop someone and will take 1hour to reach. When i asked him why did he not inform us in the first call. He said he will not be able to come. He also said the he will not cancel the ride and forced us to do it. We were charged with 42 rs cancellation fees. We were mislead and after waiting for so long at the pick up point we were forced to cancel the ride. Why did uber d show waiting time if 15 minutes. Why did the driver say he will take 15 minutes to reach. But after knowing our destination, the driver told us he will take more than one hr when we called him for the second time after waiting for 10 minutes. He didnot even bother to call and inform us. Please refund the cancellation fee. Me and my parents faced a lot of incovinience

I was charged with incorrect cancellation fee for the trip which i never had. Driver cancelled the trip by himself after 5 minutes. When i booked another ride i was charged rs 42, for the trip i have not taken. From now onwards i would never prefer it or suggest it to anyone else because this is not the first issue i have with uber. I just want my refund.

To day at 10.55 a. M i booked uber for my journey from nbcc vibgyor tower, new town to batista 30 bus stand when the fare showed rs.172 but at the end of journey the fare showed a huge amount as rs.749. This is quite wrong and baseless. I have paid the fare rs.172 to the driver mr. Asghar as shown at the time of booking. Please let me know why this harrassment happened to me.
Regards.
Debashis roy.

I am surprised that when i booked cab it wa showing fare of rs. 122.93 wheras at the end of journey you deducted rs. 160.53. Now a days it is general complaint even in the morning trip also same problem happend.

Can you please inform me the reason as there was neither any waiting nor any diversion of route, then why there are difference in charges being debited and charges being shown at the time of booking.

Hoping an early response. Happy deepawali

Dileep kumar jain

Hi,

The driver did not come to pick me up on the selected pick up location i. E. “khalilullah masjid”. I asked him to come to that location but he was constantly denying and was saying that you will have to come on the cab’s location i. E. “aggarwal sweets”. Upon denying this, the driver moved the cab and i got a note which said that i was charged some money. This was a very unprofessional behaviour of this driver and i want uber to take strict actions against such drivers. This was my first corporate ride and he gave me such an unpleasant experience.

Also, i would like a refund of this apparent cancellation charge from uber.

Details of the ride:
I said, "you were charged for missing your uberpool ride. Avoid fees next time by meeting your driver curbside within 2 minutes of their arrival"
₹ 0
We'll connect another time, maria
September 24, 2017 | pool


07:03pm | time request was accepted

07:10pm | time request was cancelled


Requested pick up location | 18509 pickup location

Thanks,
Regards

—
Maria nasir | analyst | business advisory services

Ernst & young llp

I have cancelled my booking one day so for that uber had fined rs.43 for my next trip. So according to their rules and policy i had already paid that rs.43 before booking new cab but after thay also the app was showing that it's not paid. They are behaving so fraudly. I am having the screenshot of that payment but it's not attaching here. So what is this?

Your driver named rahul
Car name hyundai xcent
I had my class at 5 and i booked a cab at between 4:30 to 4:40 pm and he came downstairs and did not call me that i have arrived and cancelled the trip and now i am bieng charged cancellation amount
Why is that so
I would like you to take certain step regarding this problem
Mohnish batra
Phone no [protected]

Estimated fare was 415 and i travel on that route almost daily with uber. I was charged rs 729 for this trip, when checked with uber, they said gps error and will refund money. Today its more than 17 day but no refund yet. After 5th oct they stopped responding to app messages. I paid almost 315 rs extra which is not aa small amount. I want my refund.
I want o talk to customer care but there is no call back facility and no customer care no. To highlight issues. Really poor management of customer services.
I am still using uber because no other choice for me... Really not satisfied with the service. They have error in their system app customer service, why would i suffer, i just want my refund.

Date 14.10.2017
Time 6.15 to 6.52 pm
Driver umesh chandra
Car wagon r. No. Hr55y 3018
From noida sector 63 to kaushambi
Initial booking charges shown on my screen rs. 142/-
Can driver charged 364/- as per his screen. Kindly arrange to refund balance and explain as to why this mistake has taken place in such a highly accurate system of a company like uber.

I had ordered an uber india cab on 24/09/2017 to go to the railway station at lucknow. Now usually, the distance from my house to the railway station is not more than 6 kms for which on an average the cabs charge rs95 to 100. On this particular day, the driver who first turned up in his nightwear, a little tipsy and singing songs refused to show my the distance of the trip of that the car had covered while in our use and demanded rs 170 claiming that since the company is on a rise in lucknow hence they are increasing their prices. On being asked to show the ride distance the driver refused to do so. The name of the driver was mr shailendra.

On 12th october i had to travel for sap india, bangalore to airport. I booked the cab and drive came for pick up, on the way the driver said there is no diesel in the cab and demanded rs 500 cash and said will transfer the money by paytm. Had trust and faith in him and i was getting late for my plane, i had no option to cancel the cab and again rebook other one to go. He took my contact no, but i havent took his contact no. I complaint to uber.

Uber is saying its card payment you had done card payment, we are not responsible for the cash payment.

I didnt got the satisfactory answer from uber. Its not the matter of money, uber has not taken any action on the driver and without finding the fact they uber give answer immediately. It may happen with each and every customer and one day driver will be more rich than uber.

Drive name:- sashi kumar kh
Invoice number: fxyosbjn[protected]
Invoice date: 12 october 2017
Place of supply (Name of state): karnataka
Hsn code: 9964
Rs 899.61

I was hospital i had called the driver beforehand and within 2-3 minutes as i reached the main gate this guy devendra with wb04g9382 cab number had cancelled my trip and charged ₹ 47.25 which totally pissed me off as i need to go to blood bank... I want my money refunded as well as strict action to be taken against this guy who has no professionalism.. Refund it asap or i am going to take further steps...

Dear uber team,

I have explain about our yesterday ride from hastsal (Our home) to old delhi railway station.

Please read carefully.
Yesterday i have booked a cab from uber on dated 14-10-17 time 4 pm and cab reached at my home at 4.12 pm and i am start the journey at 4.16 pm and the driver name was yogender.

Yesterday my family (Mother, father, wife 2 children) are going to home town because there is some serious matter, so that i have booked a uber cab for going to old delhi railway station, for your information my train timing is 6.25 pm so that i have booked a cab before 2.30 hr in the time of train.

In the time of trailing i asked to driver please please follow the which i have asked to you but driver says mai aapki batai direction follow nahi karunga mai navigater ki bataye raste par chalunga. When we have crossed the 10-12 km i have asked the driver again kya aap hame time se station pahucha doge driver ne kaha aap ghar se bahut jaldi nikle ho pahuch jaoge. But after some time the driver left to follow the navigator and went to the streets of karol bagh, anand parvat and new delhi. And began to follow the wrong route and got trapped in the jam. Slowly the time was passing. I told the driver. Now i feel like i can not reach the station. Then he said that it is not my responsibility. And on the way, the driver abused me and my family and started calling to his friends and then i got the call to police of 100 no. Finally he stopped the cab from taking him to new delhi. Because of the driver's negligence, my train was missed, my family could not go home, i and my family could face the mental driver... Then the police took us to the police station on arrival of the police and i have lodged the complaints again driver and uber. And the whole day of yesterday got me down, we left the police station at 10.30 pm. Yesterday because o[censored]ber's service, my time my money was lost and my family was insulted..

Now please support regarding same and suggest

I requested a shared ride on 15.10.17 in chennai and vehicle assigned to me was tn22ch7715.

The driver started my ride without picking me... After that i tried to contact him on his number. [protected], he picked the phone only once but didn't come to pick me.

He kept disconnecting my phone later on.

Now... After 30 minutes, he picked my phone and when i threatened him that i would report to police, then he agreed to pick me up.

Due to this, there was unnecessary delay of 1 hour and i may come across a huge loss.

There was no emergency uber number on the uber app. I am going to report this to government authorities.

I reached my destination 1.5 hours late... Even rs 226 were deducted whereas the shared ride price was rs 69.

In case uber fails to provide me compensation, i would lodge a complaint and case against the company.

Today i booked uber for my exam centre (From 2583 hudson lane, gtb nagar delhi to ch baldev singh senior secondary school delhi that is in kirari extension) with mobile no [protected] but uber picked up wrong location but during my drive it was all time showing that my cab is going towards the correct address. Then i requested to driver to drop me at a location near to a metro station. Finally my journey ended at a wrong place that is about 20 kns away from actual location. (Uber also charged more than it showed earlier.) due to this i couldn't appear in exam. You know an exam can set carrier of a person. Now i want compensation for this otherwise i will take help of consumer court. Be ready to be sued.

My trip from white field to srirampura at 6.28 am dt. 15.10.2017 driver name adarsha.

I took a car from white field to srirampuram at 6.28 am on 15.10.2017.
On arriving i was not feeling well so i open the gate and vomited outside the car. The door of the car become little dirty due to vomiting. Immediately on seeing this the driver starting misbehaving and abusing in local language kannada. He screamed and shouted and abused me and asked me to clean the car. He also demanded rs. 3000/- extra fro cleaning. He made me feel unsafe and was extremely rude. Having no option and clean the car but in spite of that he kept of abusing and demanding 3000 rupees. I would like to ask you that why have you recruited such a unprofessional driver? He is not safe person and can be dangerous in future? Please take action against him and such drivers who are ashamed for our country. Please let me know what action you have taken.

I had book uber car from hyderguda to badangpet from this no. [protected] he arrived near the meeting spot i called him but he didn't respond my call after several times he pick up the call n asked me where is your destiny i replied to badangpet and immediately he cancelled the trip, from ur web site the pick up point will be worst. Not only this time many times this situation happen with me so i would like u to take any strict action on those cab drivers, since from half an hour im waiting out side with my family. Take serious action on those drivers those who cancelled my trip or else i complain against the consumer act i filed.

Dear sir

I am a victim of one of your drivers. On 14/10/2017 morning between 10.00 am and 11.00 am i booked a uber. The driver name is mr thajudeen. His vehicle number is kl 01 ca full number i don't remember. He asked me to cancel the trip which i booked from pappanamcode & pran hospital which is near to your trivandrum office. He then took the trip after cancellation and collected rs.500/- from me. But the cancellation difference is reflecting in my account eventhough i didn't want to cancell. He asked me to cancel. My mobile number used for booking it is [protected]. Please do the needful as i don't want this to happen to any other customer. Since i always felt uber set high standards in customer service, i expect appropriate response from your end

Thanking you

Yours faithfully

I was charged with incorrect cancellation fee for the trip which i never had. Driver cancelled the trip by himself after 5 minutes. I was at pick up location before the arrival of the cab in fact driver passed away the cab two times in front of me and he didn't stop the car and after 5 minutes he cancelled the trip by himself and an outstanding amount was showing on my account. When i tried to resolve it by submitting the complaint on site uber authorities credited that cancellation fee to my account which will be added in my next trip. From now onwards i would never prefer it or suggest it to anyone else because this is not the first issue i have with uber.

There is a uber car no. Dl1rta4946 parked in our area for almost more than 20 days with no info who owns the car. Tried to find through out area but no one knows about the car.

Then when we called on the number mentioned at the back of the car the person starts talking very badly with abusive language and said he wont remove it and you can do whatever you want.

On calling uber customer support no one having look at it.