Uber India Complaints & Reviews

Hi,

Today, i booked ubergo from my resident at hcl towers noida, sector 62. The cab driver, named alok asked about the destination and told me he will be reaching the pick up location. But, he cancelled the ride without prior intimation and i missed my important meeting because of that.in addition, when i tried calling him, he kept on cancelling my calls. Also, i have been charged 42 rs for his wrong doing. What kind of attitude and ill behaviour is this. And why should i be paying, neither i was late not intimated. Please look into this on urgent basis. I had to miss urgent meeting because of this stupidity. Please.

I booked a ride today from hoshangabad road to new market. I was assigned driver anil +[protected]. He told me that he is at 11 mile so he will take sometime more than 10 min so i agreed and asked him to come.
I waited for 30 minutes and in between called him thrice, he didnt responded. He answered the call after that and on asking where is he why is he taking too talk he answered very rudely. I waited for another 5 minutes and could see in the tracker that he was at same position from 15 min and was not moving. I had to cancel the ride. On cancelling i received a call from him and he was misbehaving with me and shouting.
Such behaviour is not acceptable. And would request a strict action to be taken against him or else we will be forced to not user uber anymore and also to suggest my known ones to stop using uber so as to prevent them from such a behavioural issues with driver.

I booked a ubergo cab today in the morning. I had to drop a female friend to one place whose destination is around 5 km from my office. Then i changed the destination to my place which is hardly 4 kms from her place. Now usually this cost around rs.110 but i checked yesterday in the name of surge pricing they are charged me rs. 183 for just around 9 km trip. I truly dissapointed with this. They are looting the costumer in the name of surge pricing. I don't understand why do they charge this surge pricing in the first place. There is not even excess demand of cab in the morning. One another reason they give is they want to bring more cabs on the road. How do they bring it in. The cab is not even owned by them. Where are they actually using the money. Even while talking to my cab driver, he seemed to be very unsatisfied with the amount of money he gets as an intensive and all. So its the uber looting its costumer as well as there employee, which is not good.

On 9th of october we booked uber for 4 kilometers from kings colony to k. M function hall charged should be 60 or 80 rupees we have paid 250 rupees only for 4km. Even though we have promotion in uber of 50% off of 50 rupees the driver said its extra charge complaint to uber for this so i am complaining plz i expect that u. Understood. Plz we want our charges back. Thanking u.

The uber car i had booked at 640pm with uber did not report at my pickup point. I was waiting with my niece and 2 infantson the road in front of my pickup point for over 20 mts and he did nor turn up. His telephone number was continuously engaged and after 7pm we had to take another vehicle causing lot of anxiety and strain with the 2 lil ones on the road. Later when i could reach him over phone, he tells me he waited in some other
Location for 5mts and left., although my pickup address was clearly mentioned. Atleast he could have called to check the location.
Very bad service.

Amount was paid through cash as well as debited through paytm. Driver had requested to pay the amount in cash. Now the driver's mobile is switched off after knowing the issue. Uber landline number does not go through.
We are unable to reach anyone to get the refund. Also to mention, paytm / uber does not own and show the responsibility to resolve. Very poor and unreliable.

Driver details:
Vijay dacia logan
Contact number : [protected]
Vehicle number : tn09bh9862

I have a question does uber provide a child seat facility in india mumbai as they provide in other countries? We as parents are okay to pay more and need child seat in uber when we request for our child's safety. As a company uber do you'll value child's lives n have introduced this facility in your ride? If yes please let me know and make us aware how to use it. Awaiting your response. Kindly treat as an important question asked by your customer since 3 years. Looking forward to more enhancements in your ride where as customers feel uber as one n only choice to travel safe anywhere with kids along. Hoping the customer loyalty and goodwill to grow more big in future.

My sister called uber taxi on oct. 11 @ 6:00 pm from nss nursing colleage, dasanpura hobli, bangalore north-62 to catch 8:00 pm kerala bus from madiwala, soumya complex but unfortunately after one and half hour ride driver drop her unknown place @ 7:30 pm and there was heavy rain that time.
He charge extra amount and he said he doesn't know the location.

She miss her bus and finally she called another ola cab to go back her school. This type of behavior is not acceptable and need necessary action.

Driver details:
Ajith joseph
Mob: [protected]

Yesterday i had taken a trip... Awaiting drivers arrival, i get a notification that i am on trip and i am being charged for the same.. Whereas i was actually at my home... I have not traveled at all but forced to pay this amount because i had to book another cab since the earlier guy didnt turn up

Same issue happened with my spouse as well on 6th october... Horrible...

Last few days i have been raising the complaints in the help section o[censored]ber app and nobody bothered to even respond so long..

What a plight! Are we still a demand driven country with such irresponsible the so called international companies providing end to end services..
Shameful!

This # driver pb01b 5512 with the contact no [protected] tried to abduct two girls in his uber cab by spraying some chemical on their faces. These girls had another classmate with them who asked the driver to stop by the atm. When the boy left the cab, the driver tried to run very fast and spray some chemical in the yellow spraying bottle on their faces to make them unconscious. The girls somehow were able to open the windows of the running car which forced the driver to stop the car. As the girls rushed out from the car they were able to take the no. Of cab. This incident occurred at around 2:30 in the afternoon on landran lakhnaur road, chandigarh. We are telling u firmly to get this driver sued for his failed attempt and make sure such thing never happens to anyone and ask the uber to get the complaints no. For people or we may need to get the police and govt. To look into this matter.

My trip 5:22 pm on october 8, 2017

I cancelled this trip because the driver was taking more than 20 minutes to arrive (The app., was showing 3 minutes to arrive - all these 20 minutes!!!) and travelling in wrong direction for my pickup. Driver also declined my call when i called to let him know he was going in wrong direction. I was in a hurry to leave hence cancelled the trip but uber was happy to charge me for the mistake of their driver. Pathetic uber support replied (5 times!!!) with the standard cancellation policy completely unmindful (Or may be purposely ignoring) of the issue raised. If they can't ethically handle a simple reversal of charges on cancellation under such circumstances, wonder what is the guarantee on passenger and - most importantly - woman & child safety!!!

This is an unreliable company in that, unlike ola, they do not have a dedicated number to call even if there is a dying emergency, fraudulent by behaviour since they discretely take cancellation charges without an appropriate reason and irritate customers with predefined standard responses repeatedly so that customers get tired and finally give-up raising the issue or they become silent beyond a point - this treatment to customers who have been with them for several years. Pathetic & dangerous - to say the least.

Today at 12.54 am i booked uber taxi at sahar airport mumbai. Cost indicated was rs 242.24 for juhu destination. Since we were at p7 uber taxi stand, we called driver where he was. He directed us to come to his parking slot. We went there. We reached at destination point without waiting, within any red signal na or traffic jam on the way.
Still, i got inflated bill of rs. 295.,
Was there any hidden cost. At least the same was never shared with me.
Uber should refrain from such mean minded acts which lead them to loss of trust they may loose for petty gains.

Date 09/30/17
Driver name - sanjeev
Cancellation charge - ₹52.50
Ride in - go lucknow

I had a worst experience
Driver came late and asking me to cancel the trip as i said i have booked another cab which is ola, i was in a hurry.
So i refused to cancel the cab from my end,
He started using abusive language, i have the voice recording as well.
And now uber has charged me rs 52.50 to my account, which is totally inappropriate.

And uber support is also not available to help.

Do need full.

Siddharth

The name of a driver is shyam having maruti suzuki wagon r and i booked a cab for my father as want him to take to the hospital and driver was not picking the call for about 20 minutes and after 20 minutes when he answer the call he was at. Opposite location and when i teach him how to come at my place he started abusing and rudley talking and he said mareez ko bhaar nahi laa skte kiya m nauker thodi hu jo gher k bhar aunga and when we sit in a car he said do anything what u can do.

Also he was driving rashley on the road and doing zig zag cutting

I want action as soon as possible or else i will register the case in court as this is forth time with the uber drivers.

Driver name - shyam
Driver number - [protected]
Cab number - dl1rt7231

Regars
Paras

I had booked a uber cab on 23rd september 2017 to go to bangalore airport from my home at sarjapur road. Generally the fare amounts to not mora than rs 1000 including all factors (Surcharge, taxes, tolls, traffic and weather conditions), and that day also the fare estimate was shown as between 800-1200 at the time of booking the cab. But when i reached airport i was surprised to find that i was charged 1662 for the trip. On raising an issue, the uber authorities said that there was a gps error and they revised the fare amount to set it at 1501. On insisting that i was still being overcharged and i want a refund, they replied saying that the fare couldnt be adjusted although they did it earlier. They tried to convince me with irrelevant answers and ultimately after a few mails they stopped replying. This was totally unprofessional behavior from their side and given the fact that the weather was fine and there was minimal traffic on the road, the overcharging is entirely unjustified.

I haven't used the toll road at electronic city but still i have been charged for a toll fee of 45. This is always the case with uber, whenever my route was near the toll gate, it is automatically adding the toll fee even though it is clearly identifiable from my trip route map that i haven't used the toll. Also the toll road is from electronic city to bommanahalli which i have never used as per the route map in attachment.

Dear sir,

I was extremely surprised to see that a sum of rs. 47.25 is to be added to my next trip because of my non presence at the meeting point this evening. Let me tell you, i was standing on the road at the location and was in constant touch with the driver guiding him to my location. To my surprise, he made me stand on the road for over 10 minutes and there was no sign of the car. He even made me cross the road as he said he was waiting across. I am an elderly lady and it definitely does not make me feel good standing on the road and waiting for the car only to realise that after such a long wait, the driver, without even notifying me, cancelled the trip. The whole process of rebooking a car is not what one enjoys doing. Being a regular user o[censored]ber, it comes to me as a surprise.

Besides, it happens almost every other day, when the arrival time of the car shows 3 minutes, the uber actually comes 15 minutes late to the location either because the driver takes a longer route to arrive or because they cannot follow the gps map. Why are the passengers not given the benefit of earning extra points or money for late arrival (Beyond 5 minutes)?

I am extremely disappointed and shall definitely not use uber unless that outstanding money of rs. 47.25 is revoked for the harassment. We do have other choice in this city.

Debbie das
Kolkata

I booked uber on 19/09/17 at 3:41pm from salt lake to bansdroni from my reg mob [protected]. As per estimate it was rs.139/- but when we reached destination driver was unable to show me the trip amount and asked me to pay as per estimate. So i pad rs.139/-. Later it was found that fare was rs.31.50. I asked uber to send me actual invoice for my personal use. They admit that they got rs.131/ but due to technical issue they unable to give me actual receipt. I really require actual receipt for my personal need. After writing so many times by mail they don't issue actual receipt to me. Please look into the matter.

When i booked the ride it showed rs 109 and i used a 50%discount promo on top of that. Also i had a credit of around rs 27 which i got as a refund. But in spite of that i had to pay rs 114 after applying 50%discount. Over this i was being charged waiting time where i had to wait for the cab for about 5 minutes. This is not the first time earlier also i was being extra charged by this service provider

Dear sir/mam,

This is to inform you that i travelled with mr. Sharif by uber on[protected] at 10.53 pm from “n-2/9, n-2, dlf phase-2, sector-25, gurugram-122022” to “tigri road, devli extension, deoli gaon nai basti, sangam vihar, new delhi 110044.”

This is further inform you that i paid him of inr 409/- on same after complete my ride but unfortunately i received wrong invoice/receipt which is attached same here.
You are requested to please resend the invoice/receipt against above ride so that we can claim reimbursement from my company.

Waiting for you kind reply asap.

Regards,
Sunil kumar
[protected]@gmail.com
Mob.- +91-[protected]