Uber India Complaints & Reviews

Team, this is very disappointing especially when someone is looking to use a coupon sent by uber itself (Octuber) and after applying it, eta shows 23 mins, 15 mins and 18 mins respectively. Before booking one could easily see nearby cabs with eta less than 5 mins. The same thing happened today with me as i was trying to book a cab at around 6:30 pm in evening, fort location and was trying since 30 mins but couldn't do so as the driver had to cancel or i have to cancel because of huge eta. I have attached my cancelled trip pics. Pls also check all three trip details circling drivers position and my position at fort. With octuber code it was showing me flat rate of 120 rs, uber pool for 99rs and uber go for 254 rs. I could not even get kaali peeli and finally after having pani puri, i lost my patience and had to book ubergo showing the trip amount as 253 odd rupees. And to my surprise the driver picked me in less than a minute. Finally this proves that #uber is only fooling people and forcing them to book a costly ride. And this seems to be a strategy which i could easily make out wherein both, the customers and the drivers as well are victimised and #uber making money out of people's pocket. Finally i reached home around 8:30pm and was very disappointed that i trusted #uber and got myself stranded at such a place which was never expected. I am a born mumbaite but even i felt myself lost in my own city then just imagine how a stranger from other city or state or from different country would have survived in this difficult situation. Now pls dont reply saying that we haven't charged you for all your trip cancellation. All in all #pathetic_service 👎👎👎👎

I traveled by uber (Hyundai xcent) yesterday evening at 18.30 hrs from gandhinagar - ahmedabad rd. To sector -2 gandhinagar and driver name is mr. Pragnesh.

I forget to pick up my spectacles (Lenses) which i left in the rear seat. I raised this issue in the uber app but till now there is no response. Driver details are not available in the app under trip details. I also fail to understand why uber is not responding to my complaints in the app.
Trust this complaint is resolved without further delay and give me the contact no. Of the driver to get back my spectacles.

I had the worst experience with #uber. Took a ride on 6th of october 2017 from green park. My estimated ride cost prior to the ride was rs *2/- (Have a screen shot). After the ride the driver mr bhagirath ([protected]) even before ending the trip fooled me saying he had already taken another trip and asked me to pay the amount shown before the commencement of the trip. I had paid him rs *2/- by cash.
Later on uber app is showing an outstanding bill of
Rs *1/- for the trip. When i called the driver at this aforementioned number he told me it is none of his business and to get me resolve it through #uber
#uber 'help' did not 'help' me much. It said this 👇
"hi trina,
On checking this, i see that the trip you are referring to was a non-cash visa 6425 trip. Riders are expected to pay by the payment method chosen before they request a ride.
The riders on our platform are required to pay according to the payment method they choose at the time of requesting the ride and any cash paid on a non cash is considered to be a transaction outside the system.
Unfortunately, we cannot go ahead with a refund.in order to avoid such issues in the future, please confirm the payment method you choose before requesting the ride.
Appreciate your understanding in this regard.
Sent by ankitchouhan on tuesday, october 10, 2017 at 11:34:56 am."
Well i had taken a ride just before this ride on the same day where also i had paid by cash.
Even for this trip i had paid by cash to the driver. #harrased #uber
Totally #harrased #uber

Hello

This inform you that i booked a uber cab on 9th oct and i got confirmation by uber driver "shivakumar" in bangalore but suddenly i got a cancellation mail from uber.in my uber app it is clearly updated that driver cancelled the trip but i was wrongly charged rs 42 from uber. This is not first time happen with me. Uber and driver both are fraud company and even they don't have any control on driver. They are simply making money by cheating customer. I requested you to please refund my all cancellation fee which is charged by uber till now. I have attached proof.

I want resolution at the earliest.

Regards,
Vivek

Dear uber,

Please note one day i booked a cab for dwarka & i called the driver 3 times but he didn't come but you charged 42 rs why, please advise what is my mistake & why you charged 42rs, for detials please check your cab details of 9 september, booked by kanchan, please check & confirm me, why you charged 42 rs, this not the way, if i want again to book a cab than you will charged this 42 rs why, mistakes your & i m a suffered person & i have to pay without any mistake, this is the wrong way, please cheange your way, first you have to check than take a action.

I had taken an uber pool ride last week and was charged rs 199.51 for the same. I paid for the same vide my credit card for the same and it has been authorised by the bank as well.

However, it continues to reflect as an outstanding payment due inspite of the payment made, receipt received from uber and confirmation from the bank that the payment is authorised.

I have written innumerable messages to uber through the help which is completely useless.

I have been a regular user but it seems very soon they will ensure i become a non user.

Better get your act together guys and help solve this immediately

Today 10th october 2017, i booked a car at uberpool from guwahati, assam, india. Even after half an hour when the driver, bipul with an alto car, did not turned up, i called him. He refused to come and even refused to cancel the trip. He misbehaved with me and forced me to cancel the trip.
Please look into the matter as such drivers bring disrepute to ur services...
Thanking you... Dr himangshu

Hi,

This is to inform you that i booked a cab today for a female friend. When i was i asking the driver to come to place i entered he denied and canceled.

Uber not only wasted the time but also charged me for canecelation. Worst thing there is no way of reaching the customer service to complain and ask the question related to the trip, beacause there is no number given in app and the numbers taken from other sources are no working.

Thanks..
Mujeeb
[protected]@hotmail.com

Reached kolkata airport at 12 mid night. Booked uber taxi from airport uber assistance booth. Got confirmation. After waiting 15 min. Called taxi driver. He refused to confirm that i have booked it from airport location and instead insisted i booked from another location 10 kms away from airport. He kept on playing with me when i told him that i would lodge a protest complaint with uber and police station. That's when the uber driver got abusive and very abusive and i had to disconnect the call

Uber india is functioning in the most unethical way and it is very unsafe for anyone traveling and do not comply with what the uber driver dictates. There is no way you can call uber customer care or a direct email address to uber. Knowing this the uber drivers are rude, take wrong routes, abuse if questioned and cancel the ride halfway through the journey and force the customer to get out. Uber should not be allowed to function in this irresponsible way, they need to take the responsibility for the drivers behavior and have proper point of contact.

My account account is blocked and uber says it won't be re activated. I don't know why my account is blocked and what terms and conditions i have violated. I am just a ordinary user.
I tried to re activate my account earlier also but your representative asked for my personal id documents.
Why should i share my personal documents with you people?

If you don't want to activate my account thats your loss.
I don't care about your stupid services i will use some other cab provider. But in the end its your loss as you are losing a customer.

Thanks,
Sandeep chhabra

There was a cancellation fee of 60rs charge in oct 2016.. Now even after paying amount of 60rs it's not allowing booking their help options are also so framed with common reply it does even understand what customer is trying to say.. Absolutely rubbish help support and no number to call.. How can someone escalate.. There is no helpline number to speak to.. How does the problem get resolved.. Is there no regulation for such a big organisation like uber cabs to keep helpline number!!!

One i booked uber taxi to go to ahmedabad airport from sac guest house
I have waited nealy 15 minutes
The driver has not responded for calls.
Due to this i cancelled the uber trip and gone through auto to airport to catch the flight.
Now i am trying to book uber,
After completion of total process for taxi booking
Every time i am getting message that i haven't paid the cancellation charges on that day.
There is no specific button to accept or reject the same message.
Due to this i am unable to utilize the service o[censored]ber as and when required.

My mobile number is. [protected]

Kindly see the earlier process and calls made to driver
And allow me to utilize your services as and when required.

Lakshmi kanthamma
Administrative officer, sac, ahmedabad

I took a uber ride from rgi airport to my house on 4th oct at 23.37. The payment method i selected was paytm. On the way we stopped at 2 tool booths and drive asked me to pay for parking and orr tool. He said the policy has changed and now the parking and toll needs to be paid by the customer and it's not included in the total payment in paytm. At 23:37 i had no way to check the policy standing at the toll booth. As per uber, it was my mistake that i paid case for the toll and parking even though it was a non-case payment trip. Even though i have the proof of payment that i made they refuse to give me refund. They keep referring to some previous instance where they had given me the refund, however refuse to share which was that previous instance.

I have proof of the case payment i made as well as the paytm payment i made for the parking and toll. Uber refuses to refund stating it's my fault and i should have checked the policy middle of the night and middle of the road.

I have attached the receipt of the cash payment that i made.. And the company has the receipt of the non cash payment made.

At khurram nagar, near mahanagar to khurram nagar ring road your uber taxi no up 32 gn 5409 hit my car up32ec8779 and dameged the front. I was stand in thr traffic and your uber car came from front opposite side and hit my standing car and after that your cab driver was called to stop the uber taxi but he ran away. I noted the car no and informed the near chowki. Now i want my repair damage. Else i will file the case in appropriate court.

Gyan shukla
Mob [protected]

I had booked today through the uber counter in kolkatta at 4.26 pm for 3 hours.in fact if it is point to point it was showing rs 345. For 3 hours hiring it was rs 785. Mr amir with phone number [protected] was the driver. I had to pay rs 800 for the travel only point to pint as the driver app was not showing 3 hours. I incurred additional expenses of rs 440.

Date : 28th september, 2017
Requested time : 12 noon
Surge: x1.3
The driver was not arrived & didn't call me. The ride was automatically cancelled & on 29th september, 2017 the cancellation charge of rs.47.25 was added with my ride & i had paid rs. 165.00.

Please arrange to reverse the unintentionally reversal amount of rs.47.25.

Regards,

Susim deb
Email: [protected]@gmail.com

I live in nagarjuna apartments, plot a1 chilla, mayu kunj, new delhi, 110096. Unfortunately we are on the border of noida between the mcd toll booth and the noida entrance. There is always confusion regarding the toll payment. But nagarjuna has an arrangement with mcd that our guards give stamped chits so that the rs 100 does not get charged. Nevertheless uber charges me rs 100 for the mcd toll even though neither me nor the driver is charged this because their gps is so backwards that they do not recognize what the exact border. Interestingly, ola's gps does!!! Uber has profited rs 100 per ride for hundreds of rides. When i complain, some of their respondents give me a refund and some give me a long-winded story and refuse to.

Dear sir, my account is [protected]@hotmail.com i trip sms hospital jaipur to sikar road, jaipur aprox 9-10 kms.
Sir, my trip is non-cash trip and payment paid automatically deduct paytm portal. And after driver received cash also. A contact uber but is not satisfactory answer, as a taxi international company. It is not the question of money, this shows the integrity of your employee. At least make proper investigation, do not cover & provide shelter to cheaters. Driver name was dhanveer, i called him immediately, but he is not responding intentially. We expect some action must be taken, my family is regular costumer o[censored]ber.
Dr. Surana, mob: [protected]

I regret taking trip in uber because im fighting it out with their so called "customer care" to get the refund for my not-taken trip. I was charged the amount from pay tm. And the customer care personal responds that they wont refund since the route in that trip is like the regular route i usually take. Seriously??? Do they not understand? Its better to use ola as they have an verification code system that ensures that the customer takes the trip and no misuses