Uber India Complaints & Reviews

Sir, my daughter who she is studying in final year medicine, had booked uber cab on 04.10.2017 at 12:28 with driver mr sunil bhosale, from dhondu mama sathe medical college kothrud pune to manas hotel bavdhan, pune, she left her brand new handset (Mi max-2 of rs 18, 000/-) at cab around 1 p. M, later we tried to catch driver through your koregaon park office, but your office people are not co-operating, hence fir had been lodged on 5th-10-2017 at police chowky,
When your cab was dropped to my daughter at manas hotel around 1 p. M. Thereafter at least 1 hr the cellular was moving with cab (Checked through google device manager) and its ringing, around 2 p. M. Ringing was stopped, we asked cab driver through your koregaon park official he is unable to reply, therefore it is requested to do the needful or else reimburse rs 18k which we lost the cellular at your cab. The imei no is [protected] handset mi max-2 hope to receive positive reply and driver cell no/adress/car no for legal necessary action.
Regards,
A j bojagar
W/at govt of india, national information center
Ganesh khind road, pune-411007
Mobile: [protected]

I am uber ride customer. I purchased 2 coupons 1 worthing 30 and other worthing 130 from magicpin app. And applied it in my account. It applied and got displayed in account. Now i was having two coupons worth 25 and 100 in my uber account. While booking ride i was not able to use them. And suddenly those coupon got undisplayed from my uber promotions. So please help me out asap.

Dear team,
Today we have receive below sms from your side but you charges me extra amount so i am not happy your this service. Refund me my extra amount without i will action
Hey naresh, kickstart your weekend with uber flat fares! Pay flat rs.40 on all ubergo rides in chd tricity upto 7km. Offer only for you. No promo needed.

Regds
Naresh kumar
[protected]

Request for car rent was made on 7th october 2017 at about 11.45 a. M on phone 91-[protected] for journey from 2103 sector 69 s. A. S. Nagar [near chandigarh] to airport chandigarh.
The driver started from his location for picking up the passenger also immediately but possibly lost his way. He was again given clear directions which he confirmed and said that he will reach soon but never turned up. He also switched off his phone and could not be contacted again.
This is extremely disappointing, unsatisfactory most unbuisnessman behaviour as we nearly missed our flight and had to make emergency alternative arrangement.
Will you please take action against the driver and let me know about it.

I am regular user o[censored]ber. It was the worst experience so far with me getting charged for wait time of 15 minutes whereas i was the one waiting outside and the driver name - lakhvir, car - maruti dzire 8802 he said i am not coming. That's really ridiculous. I called him 5 times. He was just ignoring it and after waiting 15 minutes he said i am not coming, book another ride cancel it! I was shocked. There is no way in the app to raise a proper complaint.

Hi,
We were two mins away from the locations. So we called the driver and asked him to to be at the location he instead told us that he would come to the location where we are. We kept waiting for the driver called him too but wer treated with cancellation fees without being informed and slapped with 43 rupees cancellation charges.
I have been cheated by the driver. Look into this matter and reimburse the amount debited. Kindly oblige.
Ashok shah
[protected]
[protected]@gmail.com

My mom and i waited for the cab and when he finally reached the location. We sat in the cab for 2 seconds and the driver asked us out destination. When we told him the destination, he shouted at us to get out of the car saying that's not the location. Confused, we checked again and it was correct. He did not even pick up our calls. My mom is anyways not well. We had a very long day. We waited for the bad for 12 minutes and he sped off. This is unacceptable.

While travelling from banglore airport to the city i wanted to get a cab from the airport so i downloaded uber app but there was a guy wearing uber shirt he said if you dont want to download the app you can go to our uber offline stop and take a cab from there its fare would also be same around 700-800 not more than that, so i took the cab after coming out of the airport he also asked me to pay the toll tax 200rs which i think is already included in the fare, but i paid that too, after reaching to the city he showed me an amount of 2200 on his phone and he said that thats what it is showing so i have to pay that too..
I know i was a fool but i was new to the city and didnt knew the distance from airport to the city.

I am a regular user of your services in mumbai, on the 4th of october 2017 i booked a cab when the cab was 3 minutes away from my pick up point the driver cancelled the pick up, as i was wondering why i saw the cab driving in my direction, i waved out to the driver and he stopped the cab in front of on checking with him as to why he cancelled the pick he said something has turned up so the cancellation.

When i tried to book another cab i found a message asking me to pay inr 63:00= for my last ride, the ride that the cab driver had cancelled, why am i being asked to make this payment?

Regards
Sean d'souza
[protected]

Hi,
I am a frequent customer o[censored]ber. I am greatful that uber had resolved my previous issue efficiently. However, again i have faced an issue and thats the reason am here.
On 5/x/2017 i had booked uber go to travel from shalimar bagh to patpar ganj. At booking time an amount showed was rs. 305.00 and after stop riding driver had charged rs. 355.00. Several time driver had charged extra amount instred to booking amount.
I would request team uber to look into the matter and refund the amount.

With regard

Asha sethi
[protected]

This morning i booked an. Uber. The fare came up. As80 rupees the driver took.20 mins to. Arive at the pick. Uo location as he was not able to locate the address. When he finally called i. Have him. Directions. Once he got to the pick. Up address said the directions given were poor. On arrival he was handed a 100 rupee note. He said he had no change so for the extra 20 rupees. I was fine with this however i was surprised to. Find i now owe another 42 rupees. I have been. Taking uber some times 4 times a day over the last 3 weeks. I think this driver is dishonest. His name is sachin. And the car he had. Was a maruti swift dezire at 8.10. I think this needs to be checked by the company. Moreover there is no direct customer service line for clients.

I had taken ride on friday around 5:26 pm it showed me fare 279 via paytm mode transaction. After completing ride driver got around 4, 698 rupees to be paid via cash n i got around 1115 rupees to be paid via cash, driver stopped me until i pay 1115 rupees via cash, so i paid n raised complaint in uber n they told sorry there was miscalculation made bu uber server so we will refund 836 rupees to paytm in 1-3 working days and also without my notice uber person deducted my paytm amount 279, again i raised question why u people deducted my paytm amount when already i paid cash right, then they told that our server will not record cash transaction, then why u people offering refund n sorry, n again i raised question then they are saying already we processed refund of 836 so only one time we can process refund for a trip so we r sorry. Till now i didn't get my refund so totally i paid rupees 1115 cash n 279 paytm amount for a single trip. I will mention some of the names who spoke regarding my issue n copying n pasting single message instead of solving issue. Isha, rashmi, deepu, shahvnavaz, maddy, ritesh s., akki. Not able to get in touch with them through telephonic nor email. They are running that much business without customer support. Please help me to get back my money.

On 27.09.17 my trip was from naturals to hotel swosti premium and i was charged rs. 90/- which is much in excess of rs. 65?- i am charged by other car service.
On the return trip, i waited for over 20 minute after booking from from same pick up point of hotel swosti premium but the car reduced fro 5 minutes or so to 1 minute and remained so and the vehicle did not show up at the pick up point. Having waited too long i cancelled the booking and came to natural by some other arrangement. But an outstanding of some rs.36/- is being shown in my account. I am shocked. This was my first trip using uber and the experience is far from good. I was told by friends that uber usually offers first trip free but instead i have been over charged so the excess amount should be refunded. Further the outstanding should be cancelled as i have not taken the trip as explained. Please confirm.
Thanks.
Sudhindra narayan das. Mb. [protected], bubaneswar - 751012, india,

Yesterday somebody took my trip and 512 rupees is deducted in Bangalore Karnataka my mobile number is [protected] Pratyusha is my name kindly look into it and help me

The trip took place at 12:28 at Bengaluru from place 119 Goshala Road Garudachar Road at Mahavdevpura to
Daffodils Dr Konappanna. agrahara in Electronic City
Banglore amount to be paid is 515.12
It is Maruthi Suzuki swift desire and driver name is Hanumayya

On 2nd, 2017 i had booked a uber cab from chatrapati shivaji international airport to mint domestic airport suites. The driver refused to go to the destination & i had to cancel the trip.in the mean time i met a uber representative at uber pick up point (P7, pillar no-10) of the airport. As my internet was not working & i was not being able to book another cab, so he booked a cab & he said the trip would be updated in my account. Now i had completed the trip & paid by cash. & the trip is not getting updated in my account, but i need three receipt of the trip. I have contacted uber help. But they are not being able to give any suitable answer order solution. I am sharing the trip details below.

Date-02/10/2017

Time - around 9.30 pm

Car no-maruti suzuki swift dzire mh01cj3039

Driver name-arvind

Pick up location-sahar elevated road, chatrapati shivaji international airport, uber pick up point (P7, pillar no-10)

Drop location-mint domestic airport suites

Fare charged-318

Cab no: tata etios 0101
Drive no:[protected]
Date: 05/10/2017

I have booked my cab from gbbi magestic to btm layout at 11:58. Drive name is "raju". The totai fare was 419.58/-. I had 10 rupess less money so i told him to stop near atm that is near by in my drop location. He was not ready and started shouting at me and used vulgar languages.in last he thrown all money on my face.

As i was travelling alone so couldn't able to take help from other, i want this to be taken seriously and on priority otherwise i will gonna take literally serious action on uber and driver as well. I felt as if i was raped not physically but mentally.

I am an old rider o[censored]ber and had uber app on my old samsung phone which broken up and can't use it any how. I have changed my sim on another phone and tried to install the uber app. I have tried several times but uber app installation is not yet done as app is asking my no and after putting it, it shows that no is already in use. I am unable to use the app.
Kindly solve my problem.

I had booked uber pool and was wrongly charged for uber go. Inspite of several complains on the app they have not replied even once. Kindly refund me back the extra amount which i was charged and stop fleecing customers like this. Other taxi aggregators like ola have great customer service and also have a call center so that our issue gets resolved as soon as possible. Uber has to understand that if it has to work in india it needs to understand customers grievance and resolve it at the earliest or else it shouldn't operate in india. Kindly resolve my issue asap or else i will also have to complain to the competent authority
Thanks

I am getting frequent calls from uber customers for a ride.
Please note that my telephone number [protected] is wrongly entered as driver o[censored]ber. I am a senior citizen aged 74 years and i am not a driver by profession. Please delete my telephone from your driver list of ludhiana (Punjab) with immediate effect and confirm back to me by return email that this has been done.
Regards
Amarjeet singh ruprai...

I booked a ride at chandigarh for pgimer. Driver called me and confirmed my location. Eta was 4 minutes. After 7 minutes i called the driver but you see his no. Was switched off. What could i do after 15 minutes i hv to cancel that ride and paid rs.42 extra on next ride. Damn! How can he switch off his mobile. I got late for my appointment with doctor.