Uber India Complaints & Reviews

I regret taking trip in uber because im fighting it out with their so called "customer care" to get the refund for my not-taken trip. I was charged the amount from pay tm. And the customer care personal responds that they wont refund since the route in that trip is like the regular route i usually take. Seriously??? Do they not understand? Its better to use ola as they have an verification code system that ensures that the customer takes the trip and no misuses

On 7th oct i toom uber cab from bangalore airport to paurva panorama kalena agrahara. The mode of payment selected was card. Upon reaching destination the driver started asking cash which was almost 1070 inr. When i told him that payment is to be done by card he started shiiting in his native language as he didnt understand english or hindi and since i dont know kannad his native language the only solution i had was to pay him in cash. Next i find out that uber is reflecting the amount as a part of outstanding amount. Upon contacting uber they replied it was my responsobility to ensure that the selected mode of payment is followed. I mean what can anyone do in this situation either uber should ensure driver know english before making them part of the uber system. Anyway i called the driver and he confirmed taking cash.

Worse the corresponding emails were just repetation of the same statements which made it clear that they were using some template and not even reading the complaint. This is the worse service o[censored]ber. I have used uber all over world and uber india service is pathetic. Its almost like asking for charity and promoting corruption.in a country where honurable prime minister is taliking against corrultion these reputed company are promoting not by their fault but because of the drivers like dhanajay and support peoe like bhawna gurnani, deepak garg, mukul, sudheer, and anand singh chauhan. Only thing u er if you want to maintain good service dont hire cab partners and support people whom i mentioned above.

On sep 4 around five in evening i got a uber booked from your counter on pune arrival counter (Uber counter). I have my own uber account of [protected]@gmail.com, phone no [protected]. I have not received the receipt of travel
Trip pune airport to waked, pune, hotel ambience
Trip fare was 385 odd rupees
Can you send me the trip receipt
Thank you.

Manik agnihotri
[protected]

Yesterday i booked a cab for the destination of dum dum cantonment railway stattion with a fare of rs. 129/-, but during the journey we both (Me and cab driver) found the gps navigation in driver's mobile was wrong and he noticed me accordingly. I told him that my journey destination is dum dum cantonment railway station, where he dropped me with a fare of rs. 171.70/-. Now tell me the reason behind this. As a customer i faced this kind of situations in past. The cab driver acknowledged the mistakes o[censored]ber, when they dropped me at my scheduled destinations. Do you think i will pay extra every time for your mistakes.

Now i am instructing you to pay the differences immediately.

Respected sir
I am a frequent uber user but from sometime the promo codes that are texted to me are not working. So i am unable to make my rides. So please can you just make my promo codes work.
I shall be thankful to you. Sir please make sure that my complaint gets solvedshall be very thankful to you. I am your regular customer and i deserved that my problem to be solved

It's a bright saturday afternoon. I have a half day off work and i decide to head home. I book an uber cab and the driver arrives within 5 mins. Which was surprisingly fast. He didn't even call to ask for directions and made use of the technology at his disposal. Which was good, for a change.

I board the cab and the driver has hardly driven for 500metres and the driver stops mid way, to the left and starts chatting with 2 people who have arrived on a bike and have stopped in front o[censored]s. The driver says he has personal work. I either could wait for him to finish or find another cab. If this is how uber functions i shall use other cab services from now on. Extremely unprofessional behaviour. It's not as if you're giving me free rides. Even after paying for a ride, uber fails to deliver.

I'm not surprised that a lot of people prefer ola cabs who charge more than uber. I now know that at least ola provides decent service after charging a fortune.

Today i took a ride at kolkata. My registered mobile no [protected]. My payment method was from paytm. Myself & my father was going. Due to some work i had to get down on the way. But at the end of the trip the driver asked for the cash payment from my father, though he informed that it is supposed to paid from paytm. But driver threatened my father to make the cash payment, so as a aged person he was made the payment. Now i made the complaint to uber through app, but your customer care executive informed me that refund is not possible. I'm not ready to accept this type of cheating.

I have booked uber pool from jntu hyderabad to icici bank, raheja it park, mindspace, madhapur.
Due to some gps issue it showed the destination location to icici bank mindspace, kavuri hills, madhapur. Driver dropped me at kavuri hills and said this is your destination location. I shocked and showed the destination location in my mobile to driver. Driver cofirmed it's gps problem then he called to customer care executive. The customer care executive said drop the person at gps showed location without even confirming from me either the booking details what the destination customer booked and what gps showed. Executive didn't even listing what driver and myself trying to explain the situation. Executive is not at all tried to solve the problem. If gps is showing the wrong location how it will be my issue, and dropping a customer in wrong address is correct. Is this right way. Even in uber app i explained the situation and asked them to rectify the gps issue. I haven't received any response for 48 hours.
More over there is no customer care number to reach uber. We have to message them in app.in such a big country how uber is providing services to customers without customer care service. How people should reach uber for emergency cases. It looks uber service is not giving any priority to customer in critical situations.

Your gps systems seem to be rigged as the route that the drivers follow are longer and absolutely ridiculous. This is especially the case when i'm travelling out of my residence on wodehouse road towards marine drive. Uber gps guides the drivers via colaba causeway which is not only longer but much more congested. I have tested doing this route from google maps and it never directs me via the causeway! Moreover most of your drivers are clearly not from the city! And not even proficient in driving! Kindly look into matter and correct it or i will have to take a legal route.

This has reference to my earlier complaint lodged on 01.10.2017 through your site against uber india driver (Shahid ashraf), detailing the fact and figures of the incident but the uber administration did ignore my complaint and indulged the unethical dishonest driver go unpunished and as such i think this type of attitude of the cab operator will be their prerogative as they know that no step will be taken on whatever misbehaviour or language they use.

I have already shared details with uber support through email twice earlier. Yet no action has been taken.

I was waiting for the uber as booked at the t3 airport arrivals, delhi at 1 am. The driver took someone else and went away. His cellphone was not reachable before, during or after the trip, and despite reporting this fraudulent behavior twice, uber has not even responded.

After waiting for 20 minutes, and inr 174 charged by the driver (The estimated fare to my destination was 426, i had to finally call another uber at the same origin as earlier. This should have automatically raised a red flag. Instead uber is not even responding.

Invoice number: omwjylle[protected]
Invoice date: 6 october 2017
Place of supply (Name of state): gujarat
Hsn code: 9964
Following is my complain
Sir, without giving any consideration to my presentation the one and same negative reply is being sent by you. This is unfair and cannot be permissible in fare practice of business. If any language problem is there, feel free to talk with me in hindi or gujarati also to understand the issue. You may also take help of your seniors if you found incompetent to deal, but kindly look into matter and give appropriate and correct consideration of my presentation and reply me for my each of the point. For shake of ready reference i describe the presentation again at the cost of repetition as under. "kindly see my complain properly. When i booked the trip which was as 'pool with only one seat for me' as i was travelling alone. When i booked, i was promised by the company to take rs. 58.08 as fare for my travel. I settled the account with driver to his satisfaction. Now against that, company subsequently, raises bill of rs. 234.84 which is four times the 'fare committed by company itself at the time of i booked the trip' as such, i agreed with the fare of r's 58.08 for my trip which was offered by company itself and i took service with that payment terms. Thus my agreement with company to pay that much amount. Even though i settled with driver to his satisfaction, company now says that rs. 88.42 is still outstanding. Thus as per your account also, i paid rs 146. 42 (234.84- 88.42) that is rs. 91 more than our agreed sum of rs. 58.08. When i booked as uber - pool, at that time ubergo was being offered at rs. 78 for this trip. Now web page pertaining to uberpool states that if you opt for uber-pool, the fare is 40 percent less compared o uber go. It further states that,"you will see the pricing upfront before requesting and that's all you need to pay. Pretty good deal, right? "thus, sir, our deal was for rs. 58.08 as fare for this trip. Moreover, as per deal drafted by your company only, i need to pay only rs, 58.08. And i have already paid to the full satisfaction of your driver i. E. As per your own accounting rs. 146.42 against rs. 58.08. Thus, now how company is still claiming that rs. 88.42 is outstanding upon me? Kindly do needful very urgently or alternatively please inform me whom to contact to avail right consideration and judicious resolution of the unwarranted issue created from your company may be due to mistake on your side. Lalitkumar ashara [protected]."
The reply received by the company is vogue. I tried many a times. But getting same reply without any supporting explanation.
Please take matter with the company as the company is not giving any detail of senior person so that i can contact him.
Sent by lalitkumar

Whenever i take a trip from chromepet to kandanchavadi, toll is levied twice. But as per toll rules only one toll is applicable as thy are entry and exit points for same route. Even customer care is not understanding this and providing same reply irrespective o[censored]nderstanding the issue. Such poor customer care service which always provides irrelevant reply annoying the customer.

For my yesterday's trip with uber i paid twice to the driver by cash as well as it was cut from my credit. Fare was shown on driver's screen 0.00 rs. But he didn't get why it showing 0 rs. So he simply asked me to pay by cash 277 rs. Where it was already cut from my credit but due to network issue i didn't get notifications of payment cut. Later when i realised it was also cut from my credit i asked driver to return my cash but he simply refused and told me to call customer care. But customer care also saying they are helpless for refunding my amount.

Hi,

Driver was very much unprofessional and didn't picked up us at pick up location. He has called me 4 to 5 places for pick up and me and my kids were goes there with my heavy luggage in too much sun stroke. But cab was not there. Finally after approx 1 hr, i have got my cab. Drive has also use abuse language with me.

And for this you have charged waiting time also.in this case, you have to give penalty for this misbehave and also i am a lady, how can uber can misbehave like this. I am very much disappointed with your service.

Please refund my whole money and take action on the driver.

Thanks
Barkha sinha

The driver named sonu ali, was very rude and refused to take us as we had four bags. He said uber can take only 2bags. We have travelled in uber earlier also with luggage but no driver told us about this.. When we requested him to adjust as we were 4 members including 2 sick n aged parents, he started threatening us by saying he could do anything as he is connected to some powerful person. He even threatened an old porter who had carried our luggage to the cab. Such an attitude was really unexpected and disturbing for us. Uber is losing its ratings for these type of drivers. He used abusive language for my aged father n threatened him when my father was trying to talk to him. He is not safe for any customers and specially for ladies.

Yesterday i booked a uber taxi. It showed a amount of 83 rupees. We were here for the first time. Taxi arrived and we were on our way. At the end of trip he wants me to pay 823 rupees. I showed him that amount uber showed. But he wasn't accepting what i was saying. I am attaching the screenshot i am having. Today also i checked it was showing 44 rupees. How we will trust this online taxi's. This was my first ever experience with uber.

For my relative i have booked uber (07 october 2017, 4:00 pm). Driver (Shank ar - [protected]), collected payment by hand (180 rs) when i opted paytm payment. Also i received message 129 rs received by paytm. But this driver collected 180 rs.

I really not happy with this kind of cheating.

I want my money to be returned to me and also i need assurance that such issue wont occur in future and its action plan.

I had checked my uber trip on 02nd october 2017, between my residence to netaji subhash international airport kolkata and had scheduled the trip on 03rd october 2017 between 10;30 am and 10:45 am. No message or confirmation was received to me instead at around 10:35 am, a person called from number[protected] and told that he is the driver designate, i told that i am in a hurry so please come about 1 km ahead near kavi subhash metro station and pick me up. He discussed over phone and later cancelled the trip. Over that cancelled trip which the driver cancelled, i was charged rs 47.25. Later on in the app i made payment and requested for refund, to which no refund is made to me till now, as seen in my account. This is miscommunication, no message confirmation given to me, no details of cab and car was provided, somebody suddenly calls up, rejects my request and ultimately uber takes money from me though without giving any proper services, this is wrong and should be taken up strongly.

Want to put in a strong complain against uber for ignoring my repeated complaints since 5th october, 2017. I have been charged rs. 1682 instead of rs. 300-400 for a 10-12km ride. The driver did not stop the trip at the drop off location and time when he dropped me off hence the high charge. This is not the first time such an incident has occurred. Repeatedly i am charged with rs. 50 every now and then if the driver
Cancels the trip after 5 or more minutes of a cab booking inspite of telling me they're willing to go to the desired destination. I am one step away from talking serious action again uber india.
Want to be contacted as soon as possible by uber on [protected]@gmail.com.