Uber India Complaints & Reviews

On 30 sep 2017 booked a cab for about 1145h to ecil x roads bus station. But the cab not only did not turn up but cancelled themselves and caused very embarrassment to my family. Now you r showing an amount of rupees 46 as outstanding. We did not cancel the cab. Please check your details n cancel outstanding due so as to avail subsequent rides in future. Resolve issue on priority.

This is to bring to your urgent notice that your services are the worst and this won't allow you gain customers' trust.
Today i had booked an uber ride (Driver's name - dinesh hyundai xcent car no. 4948) at 4:00 pm from mulund west vardhaman nagar, which showed this car 5 mins away from arrival since the driver was already completing his previous ride. But even after 5 mins the driver did not arrive and upon calling he said that he has to continue with the same ride till thane, so he would cancel our ride from his side and we won't have any outstanding payment then
But as soon as he cancelled uber started finding another driver who arrived at vardhaman nagar (Driver's name - rambhavan hyundai xcent - car no. Not visible in your app) started calling me and asking me to cancel the ride from my side as my family member had already left by an auto. Ultimately because of such poor unprofessional and unethical services by uber i've to pay an extra outstanding amount of 50 rupees during my next ride. Also, the drivers must be taught some discipline to be followed while they are completing their rides, how can they extend their rides on their own will when they have already been booked for another ride?
Even after complaining, seeing your response in the form of your services we have no assurance or trust left that uber india will help us regarding these issues which they feel might be trivial but are actually snatching away your reputation from many customers like us and our acquaintances because of the greediness by your drivers or your own company.
You still might play a blame game and not solve anything but let me inform you that i would never recommend anyone further to use uber services.
Please make a note of this problem immediately and revert back.
I hope i don't have to face the consequences in my next ride.
I'm expecting the least from your side but if i receive any solution for my complaint i would be more than happy with your uncoordinated systems.
Thank you

I have booked a trip from pannaselayout nagpur to gandhibaug nagpur. It has shown 307 rs as the approximately fare for trip. I could see the 320 rs in his screen but i could not see the fare in my app. At the end of the trip driver demanded 426 rs. He explains this is because of surge. But at the time of returning the same trip is charged as 147 rs only. Even though if surge is there it is very very high charges demanded by driver. Also at the end of trip i am not able to see the fare in my app.

In aug 17 month end when i travel thru uber it was one payment outstanding when i asked the company he told me that one payment of feb 17 was not paid and you can book the cab after paying the same. When i checked for the feb 17 outstanding payment it was paid thru payatm. I wrote the mail to payatm and he confirmed that he has made the payment to uber and for refund you need to follow the uber. For daily travelling i have paid the same and following the uber. After following the uber he has confirmed on 15th sep 2017 that it was wrongly deducted and your payment will be credited in 3 to 4 working days. Till date i have not get the refund. I want refund with interest and compensation for troubling me by the company

I've got a new phone and there is no way i can transfer my uber account from my old phone to the new one. I've mailed uber support and they don't even address my problem. They just keep sending their scripted replies which is of no use. I've logged out and uninstalled uber app from my old phone. However, when i try to login on the new phone, it shows an error that this number is already in use. Well, the number is the same as i've transferred the sim to the new number. Seems like this is a bug and uber has no clue about it.

Sub: your indent for payment of rs. 42/-
Ref: my uber booking on[protected] at visakhapatham railway station
Dear sir,
I returned from tatanagar on[protected] by 12743 tata-vksp express and booked ubergo
At 8.12am. A vehicle bearing reg. No. (Probably) 31 at 7304 was allotted and he made me to wait till 8.40am and after several calls the driver told me that the vehicle has developed a technical problem and he wanted me to cancel the trip. Even he doesn’t have courtesy to call me for the delay or technical problem of the vehicle. On his request i cancelled the booking and reached my place on alternate arrangements.
All this caused me inordinate delay and i reached my home at 10.15 am where as i would have reached my place at 9.00 am.in fact you have caused me inconvenience and further asking me for payment of rs. 42/- you please enquire the details and waive of the amount pending against my account.
I shall appreciate for your kind reply.
Yours sincerely,
A ramakrishna
[protected]

My name is avijatri datta and my number is [protected]. I am a frequent user o[censored]ber and had a good experience. Yesterday i had a bad taste with a driver named babulal (Phone number [protected], car number i don't remember). I booked a cab around 9:45pm and made a call to him to give navigation to reach the place. He not only cancelled the trip but used very offensive language which is disrespectful. Please kindly see the safety of the passengers and delist these drivers who are a menance to the society. Looking forward to your action in this regard.

Avijatri datta
[protected]

Uber,
I want to make a complaint against your one o[censored]ber car. The car number is hr55aa3176. The driver is using the mobile while driving and he is not concentrating on road. I was riding my two wheeler at speed of 50-60 per km. I am back of his car and the driver take sudden left turn and it could have changed in an accident. This incident happened at ito near yamuna flyover. I request you to take action against this driver.

Please be informed that yesterday, 30/09/2017, at around 22 hrs. I booked a cab no. Wb04 — 9573 through uber apps from hatibagan kfc., opposite to hatibagan market at shyambazar areas for a ride to uttarpara, hooghly but surprisingly the cab driver named ashraf, while contacting, told me bluntly in hindi language "mai abhi barrackpore me hun, isi liye hatibagan jana mere liye namoomkin hai" (Quoted). This was a complete lie on the driver's part as it was showing in the apps. Map that the said car was parked in front of one mig. Apartment in r g kar road, shyambazar which is very near to hatibagan and also it was showing that the arrival time is 10 minutes. On contacting, the driver replied with a very rough language by denying the fact and told me "aisi hai to aap chale aiye r g kar road pe. Ride cancel kar dijiye." (Quoted) by this way the person (Driver ashraf) had denied your transparency and made it a point that your system is a lie and misguiding.

Also, i had to pay rs.50/- extra to driver satendra of cab no. Wb04 — 0792 due to the cancellation only for the dishonest attitude of a cab driver who happens to be a representative of a reputed cab service operator like uber.

You are requested to take stern measure against the person.

I booked a cab at new delhi metro station on 1/10/2017. Uber confirmed my booking and display the detailed on uber app. I wait there 5 min as time displayed by uber app but there was no uber car and then i saw the car location it was just nearby me but it was not moving toward me. I wait there almost 30 min but car was not moving and driver no was not reachable. You uber guys dont thinks about your customer time value. It was very bad experience to me with uber.
Driver name was nitesh and his car was wagaonr dl1rtb8108.

Sir,
I kishori paswan booking the uber cab from chembur highway to kharghar, i have paid amount 472.63 to uber india but uber have not shown any car and amount has been deducted. And i could not have traveled my paid amount.
So we want to refund my amount 472.63 from uber india which is paid on 01/10/2017 at about 04:05hrs.
Thinking you.

On 17th september, took an uber from hauz khas to paschim vihar. The bill was already paid by paytm, yet the driver took another 200 rupees on arrival.
The pics are attached below.

Contacted the driver, and still he gives useless reasons, but agreed that he took 200 rupees from me.
So, my 200 rupees trip coated me of 400 rupees!!!

Kindly find the proof below, and return back my 200 rupees back in my account.
For more information, you can contact me.

Pickup location: b219, ho minh meg, block b, cr park new delhi
Destination: l block no-2, janki devi complex, rangpuri, mahipalpur, new delhi

When booking the cab the fare was calculated as 99 and not 222. I would like a refund of 123 rs. The pick-up and drop-off locations seen in the trip details is wrong. This is very unprofessional behaviour. I need a resolution to this asap. I have also confirmed from the driver rujdar, about this, he remembers me and stands by my side. The drivers no. Is [protected]. You can contact him for more details...

Sir,
I kishori paswan booking the cab from chembur highway to kharghar, during payment option i have paid to amount 472.63 to uber india pvt system ltd on 01/10/2017 at about 04:05.
But uber have not shown any booked cab. And i could not travel for paid amount the cab.
So, i want to refund my paid amount which has paid to uber 61701.

New office staffs in uber bhubaneswar are not upto the mark, they are creating lots of problem. Acctually the main thing is that they are misleading every one over there, and by the way my problem is that i went to the company to add a new driver and to drive the vechile instead they told me that ur car can't run in the company as it is not running for few months, so i felt harrased and came out from the office, but when i started to be apartner o[censored]r company they gave me an agreement of 4years to drive the car, as i was having some problems that's why i was not driving the car, every common man might have some problems in life, is it mandatory to drive the car every day and what ever may be ur condition u will have to drive it car other wise ur car will be terminated, by the shame on uber for giving false vanities to the people

Pickup location: nal stop
Destination: aditya garden city warje

When booking the cab the fare was calculated as 131 and not 287. I would like a refund of 156 rs. The pick-up and drop-off locations seen in the trip details is wrong. This is very unprofessional behaviour. I need a resolution to this asap. I have also confirmed from the driver dhanraj, about this, he remembers me and stands by my side. The drivers no. Is [protected]. You can contact him for more details.

I find to my astonishment, that my email account [protected]@gmail.com is being used by one mr vivek bajaj from culcutta. When i type my phone number it says it is already registered. If i reset my password through my email address it shows the ride done by mr vivek at culcutta. How can i get my account back so that i can use your services.
My profile:
Name: subba rao y v
Phone no: [protected]
Address: 177-c, pocket-1, phase-1, mayur vihar, delhi-110091
My alternate email: [protected]@yahoo.com.

Dear team,

This is to inform you to that yerterday evening an uber driver has done accident in ka block (Colony) in pratapvihar ghaziabad.

Actually the incident had happened at 10:30 pm in ka block in pratapvihar gahziabad. Driver (Devpal) was drunk and doing rash driving due to which accident had happened. He had hit my swift desire which was in parking.

This caused major physical harm in car and damaged the side mirror, and driver door. One other family was there on road at that time and narroelly escaped to get injured.

Attached below are the details of that driver.

Would request you to take strict action againt him.

Warm regards
Pawan sharma
#[protected]

Today on 30th sept,, i was interested to book a uber taxi from bk1/197 shalimar baugh to my home at jd block, pitam pura.
I noticed that i have to payrs 100/= for my trip on 21st sept 2017 from sector 135 noida to delhi. I may mention that i was not in delhi on the said date and so the question of booking the taxi does not arise.
I, therefore request you to investigate the same and clear my account at the earliest possible convenience.
The incident has happened at about 2.30 pm and so i have to request my friend for the trip and paid rs 129.0
Requesting for an early action
Dr n c jain
Jd-25b, main road pitampura delhi 110034. Phone no is [protected] and email is [protected]@gmail.com

Just now i booked cab from my home in venkata ramana colony ashok nagar to rcpuram dmart. Paid amount was rs. 141 but the driver demanding me extra rs. 50. Actually we have 4 members and one child for that purpose he is demanding and collected extra money from me. And his behaviour is rude he is telling that cancel the ride get down here itself like this type of behaviour we are afraid we are traveling with family so child is eligible for travel. So please concentrate on this type of drives so that we can travel safely and we can have trust on uber.