Uber India Complaints & Reviews

I have booked uber pool @ 10 :28 am.. I have cancelled it on 10 51 am. I tried to contact the driver but the phone was switched off. How should i contact the driver if the phone is switched off? It was showing 5 min when i booked the cab. But i waited for more than 20 min. I had an important meeting in the office. I have missed because of this. The fun fact is that on the next trip they deducted rs 30. I dont understand, i was waiting for the whole time, missed my meeting and they deducted my rs 30 saying that the cab was on the way. But in the app the cab was somewhere else.

I was checking the rate card for airport to my home at tvs gardenhills! Ew perungulathur. I have not booked any taxi nor any driver spoke to me. But for my next ride onwards i have been getting a due of rs.58.50 to pay for settlement. Please remove off this due for no fault of mine... Unless this happens i am unable to use your uber offers. Please take immediate action. And send me message... Last week it happened. Shantha sundar

Respected sir/madam
I utsav singh have uber account registered with [protected] mobile no. I would like to inform you that i have changed my smartphone in which i logged in with my above mentioned no. But i am unable to see my earlier credit balance of around 273.20inr and also unable to see any of my previous rides so it's my humble request to you please solve this issue as soon as possible so that i can start booking ride with uber using my credit balance please look up this issue
Thanks!

My acconut link in [protected]
My promotion amount or trip disconut that you commited is not credit in my account my referer laji is started trip on23.9.17 but till date trip not credited in my account
Pls credit that i have chek it so many times but it is not credited iam your very old coustmer & i promote uber to every my freind so pls value me
Thanks

This is a complaint against cab driver of ap 24 tv 1215. When we booked a cab to alakapuri it showed a fare of 279/-. After reaching the house in alakapuri the driver is charging 629/-. We refused to pay but the driver is insisting on the payment. How can driver charge when the fare is only 279/-. We are going to complain to cyberabad police for justice
Kalpana nagar

Pathetic service, i don't have any word to explain my experience.
I have travelled kalupur - ctm - aslali
Very simple route available
Kalupur-sarangpur-khokhara-ctm

Driver choose
Kalupur-riverfront-jamalpur-sarangpur-khokhara

Additional 9km
During trip we told him about route he told we have to travel with his route or leave
About payment he told it is your problem if you have paid on line, just leave car.
We have chosen payment on line so we don't have any scope and travel with him

Driver name mr. Jignesh
Car no. Gj18ax7702

Now after this experience better to travel in auto in place o[censored]ber.

This happens every time we take a route which has toll. The toll charge is sometimes added in the receipt. The driver refuse to pay the toll amount and we are forced to pay the toll by cash and uber also refuse to refund the amount citing the extra amount paid is customer's mistake. We are forced to pay toll twice and pay the toll amount even if we don't wish to take the flyover.

I booked an uber on 27 sept at.744 am in hyundai xcent with the driver named hashim. It was the worst experience so far with me getting charged for wait time of 15 minutes whereas i was the one waiting outside as the driver couldn't figure out the location, he couldn't understand how gps works. I called him 7 times. He would answer at times and other times he would ignore. Typical uber to charge the customer and not take complaints. There is no way in the app to raise a proper complaint. They always over charge and when the app does allow to put in a complaint then some vague answer comes which usually justifies them stealing from their customers.

We booked pool ride from isbt kasmiri gate on 16sept 2017 to patparganj after contacting the driver told me i am coming but did not come and cancel the ride in checking another ride uber u have not pay the previous rider payment. I have no ny fault but charges levied on me where is the rule at that time i know how manage my journey to go to my residential place.

I have booked cab from chandani chowk to shakarpur yesterday. The driver was very worst. He took me to other place and drop by telling that cng is over. It was very worst behavior of driver and it is not at all accepted. I will not pay any fare for that and if you will not take action i will file complaint because it was drivers mistake.

So please wave off my fare. I am waiting for your positive response.

Its been a long i am an user o[censored]ber and i oftenly get discounts or coupon codes via msg to get 50% discount for next 10 rides on uber go and i did availed in my past those were working properly but nowdays when i am getting same msgs read get 50% discount with mentioned voucher code i am not able to apply it, it shows this code is not valid, your respective executives replies to my complaibts that vouchers are not for your account, i want to confirm if these coupon codes are not meant for me or my account why i am getting them, i wanted this issue to be resolved asap.

Please note that i have been charged wrongly 3 times. I tried to get in touch with uber but no response.

First one :date - 22 sept 2017
—
7:51 am-8:41 am (Kolkata, kolkata port trust quarters) to (5, ho chi minh sarani)
Total bill in my mobile app = rs 145.71
Total bill in drivers mobile app =rs353.15
Amount paid by cash =rs 353.15

2nd one - 22 sept 2017
—
10:47 am -11:11 am (Debomita, sarkarpool) to (Kolkata port trust quarters,)

Total bill in my mobile app =rs 199.50
Total bill in drivers mobile app =rs 614.38
Amount paid in cash =rs 614.38

3rd one - 22 sept 2017
—
3:33 pm-4:40 pm (Budge budge trunk rd,) to (Kolkata port trust quarters)

Total bill in my mobile app = rs 189.08
Total bill in drivers mobile app =rs 1018.84
Amount paid in cash =rs 1018.84

All this discrepancies occurred because of faulty payment system o[censored]ber.

And please find the attached screen shot of all problematic journeys for your better understanding.
You can call me if any doubt.

Kindly advise.

Sudhansu pandey
+91 [protected]

Date of the incident is 09/09/17 and the customer care is not providing any support to refund the money which is deducted from my card. The driver said he'd report to Uber so that the amount would not be deducted from my card. Driver's name is Madhavan and his phone number is [protected].
The trip was booked with payment method as debit card but the driver insisted for cash payment. My husband took the trip to airport and paid Rs.1074 to him as he said he would report this to Uber and they would not deduct from the card. But the amount also got deducted from card and Uber would not provide any support to refund the amount. I spoke with the driver several times on his mobile number [protected] and he said he would tell Customer care about the refund. But both the driver and Uber are just cheating me. Please help to resolve this issue and refund the overly charged amount.

I booked uber cab on 23rd september from gottigere to majestic railway station (Bangalore).

After reaching the railyway station i transferred the amount to the drivers paytm wallet rs 567/-

In few minutes cab driver said to me that he didnt receive cash in paytm and asked me to pay via cash. Also he asked me to bear the toll charges rs95/-
So i paid rs 662/- in total.

I was in hurry and couldnt relaise in the same moment. Total bill was 567. Where i paid rs 1129 i. E (Paytm rs567+ cash 662)

Uber is not responding to my concern not even sharing drivers number its pathetic. Throw uber out of india.

I was charged rs 207 instead of rs 42 (Which was the fare shown for uber pool) for 3-4 kilometres. This is the third time uber has overcharged me for the trip. I hereby request you to take strict action against the company. The driver had another pickup on the way and due to the problem in his gps, he was going back and forth to the same location. The fare which i was expected to pay was rs 42 and i was charged rs 207 for that. My pickup location was nolambur and drop was at ambattur which is merely 4 kilometres

I have been using uber since i have moved to gurgaon. Every day i travel to my office and back to home via uber which is around 5.6 km (One way). The availability of cabs is great. But i have a complaint regarding the checks that uber has put on its drivers. Every time i book a ride, i'm shown an estimated amount. But because the drivers take alternative routes, i have to pay the exorbitant differentials. For the same route, i've been charged ranging from 102 to 160 inr.
Surprisingly, there's no accountability on the part of the driver if he is taking longer routes. Instead, the rider is expected to pay the differential. I'd like to request uber to take action on all the rides for which i was charged differential amount and initiate compensation for the same. I have no problem in sharing all the invoices.

I booked an uber taxi on may 20, 2017 around 6.00 pm to travel from surat railway station to my home in vesu, surat and was expecting a fare of around rs. 180/= (Because only on previous day, i had travelled from home to the railway station in surat and the fare was rs. 183.56). But, on reaching the destination, the fare indicated was rs. 511.07. I paid the fare.

On lodging the complaint (2-3 times) with the company, they have been giving the unjustified explanation of elevated fare due to traffic blockage condition and fare charging system being dynamic etc. Etc. My response to them, as given below, will clearly indicate that uber does not follow ethical practices and try to justify unjustifiable by repeating the same arguments, again and again, without caring to read the complaint properly.

Uber team is trying to justify unjustifiable on one or other pretext as can be seen from the following:

1) the expected fare was not mentioned on the app at the time of booking. Since no fare was indicated, i, naturally, took it as it would be normal fare which is around rs. 180/= (It was rs. 184/= on previous trip on may 19 from my home (Salasar palace, vesu) to surat railway station.

2) the booking was made around 6.05 pm on may 20. The pickup point was surat railway station and the drop off (Initially as well as finally) point was my home (Salasar palace, vesu, surat). The vehicle reported in about 5 minutes of booking. This indicates that the vehicle was available only in the vicinity.

3) it took only 27-28 minutes (Covering a distance of about 15 kms within city limits only) in reaching the destination (Home) and there was no unusual or any kind of rush on the road during the journey.

4) there was no change in the drop off point which remained the same initially as well as finally and at no time it was sought to be changed.

In view of the above, therefore, there cannot be any justification for the elevated charges and that too almost 2.8 times.

Therefore, you are requested to see the merit in my complaint and get released the refund of rs.327/= pending since long.

Today i have booked the cab, and the driver first said he is on the way, but immediately he cancelled the ride. On again searching, the same driver accepted, and on asking reason he mentioned saying unable to understand the route which is not at all acceptable, as any driver follows the navigation but very disappointed to hear such stupid excuse. Later he transferred to other driver which again transferred to the other one. Finally we had to cancel our trip due to delay in time of getting the appropriate cab. Seriously very bad experience with uber. And why do charges increase immediately in the next consecutive search for the same destination which doesn't even seem valid.
Very unprofession behavior from driver who indirectly refused to pick up. If he really wanted to cancel they y did he wasted time in between.. Atlease we could have used other apps for booking.

Today i booked uberx, i was allotted ubergo car, before booking waiting time was not shown. After booking waiting time increased to 22 minutes, with this waiting time the whole purpose o[censored]rgency and service time line is defeated. If before booking the expected time were to be shown then i would not confirmed the booking. Because o[censored]ndue delay i cancelled and i have been asked to pay for cancellation stating that it is towards driver time while the concerned driver was still doing his earlier job. This is unreasonable and if your company want to make money this is not ethical.

On saturday 23/09/2017, when i was trying to book a cab with uber, it showed me that i have a cancellation charge from a trip in december last year. For the sake of booking my next cab, i just paid it and then i was able to book the cab. But later on that day when i started booking another cab, to my shock, it again asked for the cancellation trip payment. How can someone be charged twice for the same cancellation? I raised this issue on the app itself and the customer representative replied that the trip is too old to be in the system... Seriously!! You want me to pay twice for a cancellation trip and u dont have the trip info in ur system??? This is height o[censored]nprofessionalism. My number is [protected], and the cancellation charge was paid via order no # 221a06812a6c4c12b70bc4bf87d00a2 via paytm. This kind o[censored]nethical behaviour is not expected. Do the needful