Uber India Complaints & Reviews

My name is muralikrishnan and i took a uber ride from villivakkam to pallavaram on chennai. The initial charge suggested to me in uber was 411 rupees. On completion of the ride i was charged 577 rupees. When i contacted uber i was told that the drop location was changed and the route i took was changed too. But the drop location was the same and we took the shortest route. I asked details of the extra distance and time that the actual ride incurred more than the initial estimate and uber is not answering those questions. I need a proper explanation from uber on it

On 24th sept, 2017 at 4:23am i booked a cab from domestic airport, mumbai to ghatkopar west. The trip was through mastercard and the total was rs 324. However, the driver shabbir asked me to pay rs 100 extra as a toll (Parking charge) at the airport. I told him that all the charges are always included in the total amount including the toll but he insisted that before 6 am it is not included in the total amount and the rider has to pay separately. Inspite of many efforts he did not listen to me and since i was not carrying cash he made me withdraw money from atm. Now me being a single rider and a girl, did not want to quarrel with him on a deserted road. So i paid him. But later on after i saw the receipt, the toll amount was already included in my total of 324 and i ended up paying twice for the toll. When i asked for a refund of rs 100 through the uber app, they first refused to fund as according to them they aren't responsible for the cash payments other than the trip. After having a long argument the person said he would refund the amount as an exception and when i ended the chat i got a message that the money cannot be refunded. Kindly look into the matter and refund my amount and make sure no driver does it in future.
-osheen

I have been following up with uber from last more than 15 days for amount of 128 rupees charged twice and till date i have not received the same. Also there have been issues when we book a cab after 10-15 min the driver cancels the cab stating they are not available, these has happened multiple times when i recently tried booking cab with uber from airport on midnight. I need compensation of 5 lakh against the mental harassement done by uber to me. Request you to kindly consider my request and take necessary action against them.

Wow what a worst service. Business people doesn't have a common sense of carrying change. Is arguing with the customer is your great customer service. Worst experience ever. You people will not compromise for 1rs and we need to leave 50-100 just because you don't have change? What a great logic.shame on your service.I want my money back.do it soon.

I booked my uber ride, waited for 30 minutes with my granny, when it told me 5 minutes away, my driver couldn't reach my pickup point so he cancelled my trip.And now I am supposed to pay the cancellation fees. What is my mistake, why am I supposed to pay the extra charge. It would be very nice if the company looks into my problem.

Anvika Shetty.

I forgot my keys in cab and i have not driver contact no. These keys are very important for me. Please provide me driver no please contact me at [protected]
[protected]
Driver name is shekhar.
And car is wegnar car
My booking no is [protected]
Our booking paprawat to old delhi station
Date of booking is 23 september 2017
Please contact me soon
Thanks

I'm r. K. Chari booked a taxi bearing number tn16z 4806. Driver's name kumaresan from mount road post office to mac nagar 4th cross street. The actual fare shown on my mobile at the time of booking was 292.43. Where as on completion of my trip the higher charges shown on the driver's mobile as rs. 595/-. I feel that i have been charged excess and i have been cheated for using uber taxi. Please respond immediately thanks and regards

I have been requesting uber help through 23 mails to inform me the mobile number of the driver who undertook the journey, in which, i forgot my mobile, in which, all the information was stored. Despite, my giving all the information, they are silent & not responding to my numerous mails, for the reasons best known to uber officials only,... If, this is the attitude / policy o[censored]ber, for such a small issue, one really wonders, what is their support on vital issues involving safety & security of the travellers, especially in ncr region! I request the senior officials o[censored]ber to look into the issue seriously & advise me urgently, whether dishonest drivers' confidiently is more important for uber or the genuine concerns of the travellers. V k bhatia sector 26 noida landline[protected]

It's[protected], i took ride from secunderabad station to sikh village, the price shown in app was 210 but after applying coupon which uber sent me in mail, it was 160 rupees.
When i arrived my destination, the driver said it's 210, i shown him the price in app also the latest uber receipt which i received immediately.
He refused the app price and also the uber receipt.
He said, it's may be the application fault.
And after an argument of 10 minute's, i handed him 210 rupees and he left.
He took extra 50 from me saying that the uber application is having faulty receipt.
What should i do now.
This was not my first ride uber, i already did dozens of rides in hyderabad.
But this time, with a bad experience of this.
Should be corrected.
And i need my 50 rupees return.
Thanks.

I was travelling in the uber cab this afternoon and my luggage has been left in the cab. Since then i am not able to contact uber driver or their customer support. The luggage contains 3 bags. Kindly response as soon as possible. Tge ride and driver details are attached

Driver name : rangaswamy
Uber number which was in contact : [protected]

My contact details :
[protected]

On 15th september 2017, at about 23.50 night, from trivandrum railway station, i called for a uber car to go to vattiyurkavu at my residence. After a few minutes call came and driver asked "where i am"? Since it was raining, i told him that i am waiting at the main portico, after exiting from the main building. He asked me to go out and look at the car. I requested him to come to portico where i am standing; (Since it was at 1.08 am the portico was empty). The curt reply by the driver was shocking - he said in malayalam enikku manassilla"
I was rather shocked and was perplexed for a few minutes and madeother arrangements for my travel.
Today at about 2.40 pm, i sought for uber car, a response came stating that some amount is due from me!!!
This is nothing but arrogance by uber and harrassement.
The following are requested.
1. To take action against the driver who used filthy language.
2. A compensation of rs 5000/- for my mental agony showing some amount is due from me.
Please show cause within 7 days from receipt of this email, why i should not register a case in the consumer court against uber, for the above acts for which uber is responsible. (I have the recorded talk with the driver)
Gopala pillai gc
Ex. Cmd, fact and ex. Chairman, keltron

Sir. I have hired ubergo today morning from trivandrum city to mgm school for rs 211.00 and while return the charge showed in my app is 221.99. But the surprise is happened when the driver asked for 321rs. This is the second time it is happening with me. The last time there was 50rs difference. Driver says the reason that the vehicle was in traffic bock. And when i checked the route for both to and fro. The return trip route was much longer than the first trip. Please don't as your rider different charges.. Kindly do the needful.

I was travelling from electronic city to majestic and when we got to electronic city toll driver said me to pay the toll and he will deduct it from my final fare i said ok and i paid later when i reached majestic he started arguing with me and started behaving rudely and said he will not deduct toll amount in fare amount i had to pay full amount in a hurry later when i reached the uber help center they cannot help me then what is the use of help center i need justice

While booking a cab from one location to another using two different phones, we noticed two different cab fares with substantial differences.

I fail to understand how is the same possible and that too at thall stage of inquiry of cab.

This seems to be a clear case of fraud and unfair practices coupled with misrepresentation. Being a lawyer, should you fail to provide valid reasoning, i will be forced to take legal recourse.

Attaching screenshots for your perusal.

Hi uber team,

I have been charged the fare of my last trip in every next trip and which is justified as outstanding not clear and thus i took a trip on friday where i was charged 64 rs extra on the fare. Later on my next trip the bill paid for last trip 138 rs was added in the current trip fare which resulted in 252. Later on the same evening when i took a pool where the estimated fare was 99 rs but when my trip ended it became 353 rs which added previous trip's fare. I need to understand reason and need my money back asap. Contact no [protected]

Hi uber team,

This is to inform you that yesterday[protected] i booked a ride

Origin :- igi airport
Destination :- new delhi railway station

When i booked a ride it was showing me 293 inr, however when i called driver he asked me to pay the amount of 500 inr.

I do not know why he was asking me to pay that much amount, or ask me to cancel the ride from my end.

And now it is showing me approx 40 inr as cancellation charges. Can you tell me that why i should pay that penalty.

Account contact number:-[protected]

So please check the issue and so needful as soon s possible.

Hi,

I placed the request for a uber trip via app on 19th sept 2017, from bangalore airport to zuri whitefield.
While placing the request on uber it displayed 807/- and also got an sms stating no need to pay "toll" its included in the fare.

1) driver insisted on paying toll, i was forced to pay 125/-
2) once i received the destination, the driver displayed the app with an amount of 1567/-, i was surprised to see the amount, which is double the actual amount of 807/- promised at the start of the trip.
3) the driver insisted on paying the amount shown on the app. I cannot argue, as i dont have a means to call uber support, thanks to the money saving idea o[censored]ber of not keeping a customer care call center.
4) went back to the app, surprised to see that this particular trip is listed as cancelled trip with a fare of 0, and the initial amount of 807/- listed below.
5) i requested for an explanation from uber, n number of messages in uber app, standard reply, you are not supposed to pay more than 807/-.
6) then i asked how come it displayed 1567/- in the drivers app?
7) provide the bill or pdf for 807/- then? Uber has no reply.. They are sending me the cancelled trip report of "0" rupees..
8) they are not ready to give an explanation or refund a single penny.

* uber doesnt even bother to call the customer. They are running away.. I was using uber for many years now.. But i wont use it any more.. Thanks to their great service..

Regards,
Sibin.

On 20th of sep.2017 at 10.03 i booked a cab (Maruti dzire) from nabagraha road silphukuri assam. To pngb road assam. The total fare which shows was rs 198.53. On reaching my destination driver net was not working as stated by driver mr ashab. He asked me how much was the amount at the time of booking i said that it was 198.53 so i paid him that amount. At my house when i opened the paytm account another 198.53 rs is being deducted. So total 397.06 rs is being taken for the single trip. I made a call to the driver he told me that as the net was not working he has to take the money in cash the conversation is being recorded in my mobile. I made a complaint but their answer was that they are unable to return. Hence you are requested to investigate into the matter, why they cannot return the excess amount. Now waiting for a reply from you.

I was trying to book a uber from my office location to home which is around 22-23kms (As per google maps). The fare showed was enormous. For uberpool it showed 790 and for ubergo it was close to a 1000 bucks. Thi even violates the national transport rule or meter charging which is around 20-22 bucks per km. Ideally it should have been 450 if calculated in that sense. This is utter nonsense from uber and has to stop in all cities from immediate effect. Kindly take necessary actions on this persisting problem from uber.
P. S - i hail from kolkata.

1st time booked the uber and by default the destination got select same place (Due to app issue) where i supposed to get pick and when driver told that you have selected wrong destination so i asked him to cancel so he guided me that only i can cancel and when i tried to cancel it's not going through but option was there to cancel trip.
For that i got charge of 49 inr which was very bad experience with uber.
Uber team improve you service and delete the option of "cancel" which is reflecting wrongly. If we can't cancel trip and i think this should not be there.

I want my money back. I have screen shot as well which i'm going to share on social site.