Uber India Complaints & Reviews

I was travelling from electronic city to majestic and when we got to electronic city toll driver said me to pay the toll and he will deduct it from my final fare i said ok and i paid later when i reached majestic he started arguing with me and started behaving rudely and said he will not deduct toll amount in fare amount i had to pay full amount in a hurry later when i reached the uber help center they cannot help me then what is the use of help center i need justice

While booking a cab from one location to another using two different phones, we noticed two different cab fares with substantial differences.

I fail to understand how is the same possible and that too at thall stage of inquiry of cab.

This seems to be a clear case of fraud and unfair practices coupled with misrepresentation. Being a lawyer, should you fail to provide valid reasoning, i will be forced to take legal recourse.

Attaching screenshots for your perusal.

Hi uber team,

I have been charged the fare of my last trip in every next trip and which is justified as outstanding not clear and thus i took a trip on friday where i was charged 64 rs extra on the fare. Later on my next trip the bill paid for last trip 138 rs was added in the current trip fare which resulted in 252. Later on the same evening when i took a pool where the estimated fare was 99 rs but when my trip ended it became 353 rs which added previous trip's fare. I need to understand reason and need my money back asap. Contact no [protected]

Hi uber team,

This is to inform you that yesterday[protected] i booked a ride

Origin :- igi airport
Destination :- new delhi railway station

When i booked a ride it was showing me 293 inr, however when i called driver he asked me to pay the amount of 500 inr.

I do not know why he was asking me to pay that much amount, or ask me to cancel the ride from my end.

And now it is showing me approx 40 inr as cancellation charges. Can you tell me that why i should pay that penalty.

Account contact number:-[protected]

So please check the issue and so needful as soon s possible.

Hi,

I placed the request for a uber trip via app on 19th sept 2017, from bangalore airport to zuri whitefield.
While placing the request on uber it displayed 807/- and also got an sms stating no need to pay "toll" its included in the fare.

1) driver insisted on paying toll, i was forced to pay 125/-
2) once i received the destination, the driver displayed the app with an amount of 1567/-, i was surprised to see the amount, which is double the actual amount of 807/- promised at the start of the trip.
3) the driver insisted on paying the amount shown on the app. I cannot argue, as i dont have a means to call uber support, thanks to the money saving idea o[censored]ber of not keeping a customer care call center.
4) went back to the app, surprised to see that this particular trip is listed as cancelled trip with a fare of 0, and the initial amount of 807/- listed below.
5) i requested for an explanation from uber, n number of messages in uber app, standard reply, you are not supposed to pay more than 807/-.
6) then i asked how come it displayed 1567/- in the drivers app?
7) provide the bill or pdf for 807/- then? Uber has no reply.. They are sending me the cancelled trip report of "0" rupees..
8) they are not ready to give an explanation or refund a single penny.

* uber doesnt even bother to call the customer. They are running away.. I was using uber for many years now.. But i wont use it any more.. Thanks to their great service..

Regards,
Sibin.

On 20th of sep.2017 at 10.03 i booked a cab (Maruti dzire) from nabagraha road silphukuri assam. To pngb road assam. The total fare which shows was rs 198.53. On reaching my destination driver net was not working as stated by driver mr ashab. He asked me how much was the amount at the time of booking i said that it was 198.53 so i paid him that amount. At my house when i opened the paytm account another 198.53 rs is being deducted. So total 397.06 rs is being taken for the single trip. I made a call to the driver he told me that as the net was not working he has to take the money in cash the conversation is being recorded in my mobile. I made a complaint but their answer was that they are unable to return. Hence you are requested to investigate into the matter, why they cannot return the excess amount. Now waiting for a reply from you.

I was trying to book a uber from my office location to home which is around 22-23kms (As per google maps). The fare showed was enormous. For uberpool it showed 790 and for ubergo it was close to a 1000 bucks. Thi even violates the national transport rule or meter charging which is around 20-22 bucks per km. Ideally it should have been 450 if calculated in that sense. This is utter nonsense from uber and has to stop in all cities from immediate effect. Kindly take necessary actions on this persisting problem from uber.
P. S - i hail from kolkata.

1st time booked the uber and by default the destination got select same place (Due to app issue) where i supposed to get pick and when driver told that you have selected wrong destination so i asked him to cancel so he guided me that only i can cancel and when i tried to cancel it's not going through but option was there to cancel trip.
For that i got charge of 49 inr which was very bad experience with uber.
Uber team improve you service and delete the option of "cancel" which is reflecting wrongly. If we can't cancel trip and i think this should not be there.

I want my money back. I have screen shot as well which i'm going to share on social site.

This morning around 10:30 am i was driving my scooty and then it happened that there was some traffic an uber cab ka 07 a 6151 came and in a rush it crushed my leg beneath its tyre. The driver didnt even cared to look back he drove straight away. My ankle got hurt and twisted my fingers nd feet got swollen. I want to complaint about the driver. And i[censored]ber doesnot revert me back i ll go to police to complaint on the incident.
This happened in chinnahpanhalli road near kundanhalli colony bangalore.

Name - swati gupta
Contact no.
[protected]
Email: [protected]@gmail.com

Hi all,
On 17th august i booked a ride and payed the amount in cash (198). However when i am trying to book for another ride a pop up comes asking me to pay the pending amount (I. E my previous ride's fare of 198 which i have already paid.

When i raised a concern in the app, every time they send a automated mail without even trying to understand the exact reason. They mention that my mode of payment was selected as card. For a second lets think we have chosen payment through card, so in that case amount would have been deducted automatically. I believe there is a glitch in that app.

If we go through online forums we have seen many incidents of this sort, it is highly disappointing and imagine how much money have they looted.

Request you to kindly look into it.

Thanks
Praveen
[protected]

I had booked in uber to go from perungudi to kalpakkam on saturday the 16th sept my telephone no. [protected]). The computer accepted it, but when i called driver he said that according to them they can ply only upto to kelambakkam. So he cancelled and i went by ola.
Today when i used uber it told me that i have a pending payment from the last trip to kalpakkam, which i did not even take and charged rs 103 extra on the trip i took today from mylapore to perungudi.. Was it my fault that uber accepted my itinerary in the first place and cancelled it subsequently. I was disgusted.. I want my money back

Booked a cab at 11am on[protected] to go to christian eminent school from 59 saket nagar indore. Vehicle was confirmed. Driver's name was vivek i have talked to driver on phone [protected]/[protected]. He confirmed that he is coming. I waited for about half hour. Finally he informed that he has cancelled booking. When your driver has cancelled booking why i should be charged cancellation charges rs 36.75. Please cancell the wrong charging from me.
Why i was not informed about cancellation. Due to vehicle not coming in time
I could not attend my duties in time and suffered monetary loss.
Os jhavar
[protected]
[protected]@yahoo.com
59 saket nagar indore 452018

Red rose
D-27 ground floor, ndse - part-ii
New delhi - 110 049

The manager - customer relation
Uber
New delhi

Sub: reversal of cancellation charges imposed many times.
Ref; my regd mobile no. [protected] in the name of red rose

Sir,
I am a business man and have been using your taxi service regularly, in chennai, delhi, kochi and bangalore even though, generally find the taxi service is good, imposing the cancellation charges rs. 50/- is not justifiable which is not fault of the customer. Your company has charged the cancellation charges many times. Sometimes your booked cabs get delayed to reach and since i have to go urgently, i am forced to take another taxi and the booking is cancelled. Which attracts a cancellation charge of rs. 50. It is not the fault of the customer, who wants to reach the destination at the earliest at any cost.
At the booking times the system shows that taxi would reach within 5 minutes, but after booking confirmation it shows 20- 25 minutes to reach, then only the customer cancels the present booking. Sometimes the driver himself asks the customer to cancel the booking as he may not be able to reach on time. Due to this reasons only i cancelled the booking and charging for this cancellation is not at all justifiable.
Hence you are requested to reverse the debited amount of cancellation charges at the earliest so that i can continue availing your service. Otherwise i will be forced to re-think to switch over to other taxi services.
Looking forward for your prompt attention and action in this regard,
Thanks & regards,

Red rose

Please refer to your reply dt 10.09.2017 i to my complaint dt 08.09, 2017 regarding refund of. Rs.52/- charged to me towards the alleged cancellation. Thereafter, I have had no communication from you nor the refund, so far.
Request you to attend to this matter at the earliest. In the meantime, I have stopped using Uber cab service to prevent a repetition of the incident.

Anand Sirur

Hi
I am a regular uber cab user but i faced a big problem on 5th september 2017 when i found an unknown trip in my account without me ordering or confirming it. I was shown on a trip from karhana street gurgaon with driver noman. I thought it's due to some server error that my previous trip is being shown and even i rated the driver as 5star.
This trip started on 5th of september and continued till 6th for around 24 hours.
I don't understand how can a driver start a trip without a rider?

I am very upset with this and have complained various times in help through uber menu but with no action.
I want strict action against the driver.
Regards
Poonam

Rude behaviour of driver while booking the cab and when i booked the cab he didn't arrived for 20 minutes but app shows only 5 minutes distance. Than i had called him approx 6-7 times but he did not responded to my call and just because of that i had to cancelled my cab... And than i chose ola fleets to reach the destination and i must say that they are very kind humble and very responsive towards their customer...

This has ref. To my ride on 15-09-17 at 2-15 pmfrm poonamallee to 109- mahalakshmi nagar, okkiaym thouraipakkam adambakkam 600088- driver mr. Sivaprasanth opting cash payment. On arrival as per driver's advise settled charge rs-200/=. While going thro yr msge reading
As "complete paymentfor your previous trip - rs-236-83 though i paid cash rs-200/ to the driver. Pls inform correct position.

I am shikha agrawal had booked an uber (Wb053109) on sep 19, 2017 from my registered mobile no [protected]. Please find attached the mobile screen snap for your reference. The driver name was "sathyanarayan" as reflecting on the screen. Initially the driver has cancelled the booking on his own and i have again rebooked. Then on calling the driver, he said that he would take 1 hr to reach the pick up point though it was showing only 6 minutes as eta. Then i told him to cancel the booking as 1 hr would be too late. He has argued over phone and asked me to cancel the booking. I asked him why should i cancel when you are unable to reach on time? He then started talking nonsense. His behaviour was truly unprofessional. Again repeated requests, he did not cancel the booking and later on i got a message from uber that i need to pay rs 47.25 extra on my next trip as against payment of my recent trip (Snap shot attached). Please reverse/ withdraw the same as there was no trip avaiuled by me as mentiond in the above scenario. Also would request you to take appropriate action against the driver.

I booked a pool cab from at 4:50 pm from wanoworie to my house. I got a cancellatiin mail from uber at 5 pm that my ride has been cancelled. Look for another cab.
I dont undeestand when cab booking was cancelled from your end, why am i being charged for cancellation?
Uber has some or the other issue everytime. Ola is much better you.
Kindly resolve this issue.

I took uber today morning to the airport. Driver told me to pay toll money for my ride to airport when i wasnt supposed to. The driver harassed me about the money at 5 am in the morning and i had to pay since i did not want to miss my flight.

It is my highest disappointment to share that uber is totally not considerate and not willing to take any actions against the driver or refund me when i complained.' worst service. They say they cannot do anything as i paid cash to the driver and it is not their problem. I would never trust uber and it's drivers.

Ola service is far far better compared to uber. Ola would take actions against the driver and resolve your query. But uber service is worst.

Never never trust uber and its drivers.