Uber India Complaints & Reviews

On 15.09.2017, i booked uber from begun bazar. I got a message that driver will come and pick us up. But driver called and told that he cannot come and instead asked us to come to a spot for pickup. I walked all the way to the spot with heavy luggage but he didn't come there. Then he called us and told that he is cancelling the ride by himself. Then i requested that he cannot do that as i will be charged for that. Then he very rudely told us to pay the cancellation charged. I informed him that i will lodge a complaint against him, he told to do whatever i can. And i got a message that an amount of rs.47 was debited against cancellation. I am really shocked with his attitude. I request you to take action against such behavior, so that it will not be repeated with others...
Driver name: narsimulu
Cab no. Ts08ua8263
Maruthi swift desire
Also request you to return my money.
Else i have no option but to escalate to next level

Today morning at around 9.10 am, i booked a cab from my residence at dadar west to my office at the below address. After waiting for 10 minutes, the driver called and asked me my destination and whether i would pay by credit card or cash. When i mentioned that i would pay by card, he refused stating that since it was his first ride, he would want cash only. I told him that it was not possible since i already booked my cab. He asked me to cancel, which i refused. Please note that i had an important interview and as a result of this refusal, it got cancelled.

With great difficulty, i got a normal cab. When i was about to reach my destination, the driver called and asked where i was, saying he had reached the pick-up spot. I blasted him stating that he had refused earlier. He blatantly lied stating that he had not called at all.

Post that i tried posting an online complaint. I had to reset my password and for some reason, my entire account was wiped out o[censored]ber app and asked me re-register.

I earnestly request someone from uber to call me at the earliest.

This is highly disappointing. It happens like this often. I spoke to the driver, he said he was in richmond circle, and would reach in 4 mins. After 5 mins i again called and the driver said he was on the way, but on the map it was showing that the driver was heading towards the opposite direction and was 10 mins away. After that, i get the message saying that the ride is cancelled and was charged rs. 52. How fair is it that i pay for his mistake??? Is this the kind of service you give? What a shame!!! Because of your uber, my mom who has got both her knees replaced just 3 months ago had to stand on the road waiting for the cab with no place to sit along with my grand father who is also physically weak...
This is not acceptable!!!

Driver was arrogantly behaving with me and took money without closing his booking and took almost 1000 extra from me when asked details he denied while on mobile it was showing 750/- how it is clarify reply me

You bloody fool incharge o[censored]ber what you are # seating in the office take serious action against this kind of drivers or you are also same category it looks like this only if you are seating simply quite why your drivers are cheating with the customer why they are not behaving properly with customer

You teach them or close your uber business immediate you bloody chor goonda

Your driver details girish [protected] where as in my app his name appearing sunil how come

It means you are recruting all goonda drivers only and without having proper documents / checking the background you close the business fool

Regards
Customer

On July 24, I missed my mobile in the uber xl cab. From the same day, I have been contacting the driver and uber website. The driver always told to bring the mobile directly to my home whenever he came nearby my place. But now, it has been about a week, that he is refusing to admit that he is the same person.

I know the driver's personal number, name and recognize the voice. Uber has facilitated to contact the driver directly, but what about the guarantee of returning product. The driver has been cheating me for months. I even know the name of the driver and he has been working in uber still. Is there any chance that I will get back my phone???

I had requested for your taxi at 0825 hrs. On 13th september to go to air india sports club - kalina. Firstly when i spoke to driver rishikesh he told me he was at the gate which he was not since i was waiting at the gate! Then he said he did not have booking in my name! It caused me great inconvenience since i had to make alternate travel arrangement. Ironically app. Is still showing that i travelled with him!
I have another issue with my pickups.in my complex we have ingate and outgate. When i request for uber i call the driver to ask him to come to ingate but sometimes it doesn't work and causes delay and results in cancellation.
Please suggest what i can do,
Thank you,
Ramesh shenoy.

Hi, i am charged twice for two trip that i took on 18th march and 22nd march 2017. On 13th september user app suddenly said that you haven't paid for those two and you need to pay now before booking any further. I made the payment thinking that i'll take this up with support team.
I've already filed a complaint but someone from support said that there is some issue going on at their back-end and hence the issue.

I make all the payments using paytm... And it happened that i was able to find older paytm receipts of successful transactions which i attached along with the complaint... Still no one is responding to that now sin past 2 days.

This is a very bad experience... Never expected this from uber.

I'm trying to book scooterpool or uber moto but in uber app it's not showing it's showing all like uber pool, go, x, suv but it's not showing uber moto l am facing problem after updated my uber app it showed uber moto but now it's not showing y like that wt is the uber moto timings it's available 24hrs like car or not i leave in tolichowki i want uber moto to travel how far we can travel (Max&min) kms, timings, ratefare, ex: tolichowki-secunderabad using uber moto so i request u to reply me abt this solution???

I have booked uber service from jayanagar metro station, bengaluru to 12th main road, 3rd block, koramangala for visiting state bank of india and payment option was cash for rs.140.55. The driver was moving as per his gps
Which guided him wrongly and he dropped me in a interior lane of 16th main, 3rd block, koramangala at which point the amount reached rs.140.55 and from there i was forced to move searching my destination by walking around 3kms. He was so stupid and rogue that he did not care for the customer rather than his money. I am astonished when uber is extending better service to customer then why such stupid and unprofessional drivers are enlisted. They should be penalised so that this will be an example for others. I want to be intimated about the action taken against him.

I am a regular customer o[censored]ber and i have noticed that your services are getting pathetic each day.
On thursday 14th september i had booked an under ride from janakpuri d block to noida sector 144 firstly at 5:33 pm. Driver asked my destination i said noida then he cancelled my trip and trip charged me 42rs. I request to refund my money as soon as possible.

Neha mishra
Email - [protected]@gmail.com
Mobile - [protected]
The driver name:
Car: honda amaze

I usually prefer uber cab to go any place in delhi ncr, on 8th sept n good note i paid cash undertsanding might be due to network error or technology issues paytm not paid (Gzb to uttam nagar), driver asked cash and i paid too.. I went out of station fewdays where there was no network could not contact. Now when i write the complain for refund uber ppl told me we wont be able to process a refund riders are expected to pay by the payment method chosen, if thats the case driver should not have asked cash if its paid already, unprofession teachings uber ppl. Also the customer service number[protected] not working which is given on google. What to do suggest need refund asap.

I live in gurgaon board cab (Only uber) daily, most of the drivers are good but twice or thrice in a week we meet with untrained, unprofessional driver, they even dont know how to talk, most of the time they start arguing.

Even today me and my friend board cab from our society and she said (Bhaiya cab highway par le lo service lane mai nai block raheti hai)...
Now the cab wala bhaiya start arguing madam ji chupchap baithe raho hum to service lane se he jayege jo karna hai kar lo

We said complaint karege
He said jo karna hai karo uber wale kuch nai kar sakte mera...
At the time off drop he said paise dene ki aukad nai hai to kio karte ho etc...

Now what is the solution for this, no one take our complaint seriously
@uberindia please take our complaint seriously.

I booked a cab for my family but i was not riding. I had put non-cash payment for the ride. The cab driver asked for cash from my family and took cash amount for the ride. Later i came to know about it and informed uber about it. Uber support said that they can't do anything about it and i have to pay for the ride again since it was the non-cash ride. Uber did nothing to help me out here. I had to pay for the ride again.

I m facing a problem with uber, it's about overcharging,. On 10th september i took a uber pool where i was supposed to pay rs 99, but the driver forced me to pay rs 191. & also i paid him rs 190. Now as usual uber was supposed to contact me & return my rs 90 (Excess amount) but they didn't do so, i mailed them almost 10 times but everytime they gave me the same reply, (I have sent the same through a attachment in this email). It's very annoying that even after complaining so many times they r not refunding my hard earned money. Plz do something & help me i know it's not a big amount but they may also happen with me in future. So plz look in my matter & contact uber & me to help me.
Uber account details -
Email - [protected]@gmail.com
Mobile - [protected]

I[censored] feel to solve me problem, plz try contacting on my no. [protected]
[protected]
I have attached the trip details, and uber response in attachment {same reply everytime no change}
Thanks in advance
Waiting for your awaited response.

I booked uber cab on sept-10-2017 night at secunderabad railway station at around 10.55 pm, driver arrived by around 11:05 pm but he has choose 'car parking' side rather than coming directly for pick up. I have seen 'n' no of cabs came directly for pickup's rather than going to 'car parking' side, i donno what make driver to choose car parking side.
Or atleast he could stay out side the station and can call us so that alot of time was saved,

Coming to problem, driver said there was a huge jam in car parking eventually make my family and me to wait for along time at that late night, later he asked us to pay that car parking amount when i refused to do so driver clashed with parking guys regarding that payment - this all make us to feel soo bad..
Later in the bill i was charged for that waiting period as well - time for which cab got strucked at 'car parking', when i made query about this to uber through their app from that respective bill, there is no prompt response - they are just sharing general messages,
If this could be the way uber is treating their customer they its time to bid to #uber
Because it is stealing our time, money, mental peace above all their is no prompt acknowledgement from them.
Here i would like to highlight my problem and make respective officials/authorities to take necessary steps atleast not to happen such events in future for others.

Am umesh my mb [protected], i 've a issue in booking cab for others. If i want to book a cab to my parents i can't search nd locate the place manually nd ur cab ppl will not agree to as per our guidance wen dey call us, in case of slight mis mach of exact location, in this case 've have bare unnecessary fine of inr50/-. Pls look in to the and do the needful or pls call back from uber customer care..

On 10th september 2017, sunday morning i booked uber from my home in malad west to mount mary bandra west. As we were on our way, i felt something not right as it's not the usual cab i book regularly, i was suspected something not right.

I checked with the driver that i clicked hire from malad to bandra & he said not to worry it will not cost more than 500.00 to bandra. When we reached andheri on western express highway i requested him to stop & check & it reflected 1849.00 for just that 8-10 kms.

The driver called the customer service & checked & we were informed that we have no choice but to pay 1849.00 & write a complain for any refund. So we paid & got off at andherie, the driver was very confident that there is definitely a mistake & that we will get the refund.
He said all the details are on the system & that uber takes great pride in looking at rider's complain & that we should not worry. He even directed us how to get to uber office in malad west.

On tuesday morning i visited the uber office, the staff insist that the office is meant for drivers & if i have any complain i should write to customer support.

I did file an online complaint & received their rhetoric reply. With emails going to & fro, it's just being a copy past reply. They just refuse to look into their app issues or make any refund.

Later i got to understand that the amount was charged right until pune - so where does pune come into picture when that was never my drop destination. I have the required proof for the same. I hope this issue is sorted.

I have been made a fool to pay 1849.00 for just 8-9 kms in place like mumbai. For them it's easy money, for me it's hard earned money.

Cleta saldanha
[protected]

Sent from my iphone

Your driver forcefully cancelled my ride when i told him about my destination. It costs me 42rs extra fair. This incident happen in late night at 11 pm, please take immediate action and compensate me for extra charges.
The way of talking abdul was very rude and was not tolerable, we request you to take appropriate action on this person.
Enclosing the name and number of that driver in the below section.
Name of driver - abdul
Vehicle - maruti suzuki ritz

Sir,
Yesterday while i was traveling by a uber cab one of my bag containing books and documents left in the car. When i called the driver he refuses to come over thereto return the bag. And he gave me an address to collect the bag in exchange of 1000 rupees. I went there and collect the bag by giving him the mentioned amount. As a student its so hard manage such a big amount. Please help me in this regard to get the money back. I am mentioning the details of the car below.

Car number - up 16 dt 8411
Driver's phone - [protected]

Paytm is not syncing with uber wallet when i select the payment mode as paytm.in my paytm balance shows available but as it's not reflected in the uber wallet so every time the app force me to add money to uber wallet to book any trip... Please look into this issue which will be great n very much helpful..

Regards
Santosh... [protected]