Uber India Complaints & Reviews

I m facing a problem with uber, it's about overcharging,. On 10th september i took a uber pool where i was supposed to pay rs 99, but the driver forced me to pay rs 191. & also i paid him rs 190. Now as usual uber was supposed to contact me & return my rs 90 (Excess amount) but they didn't do so, i mailed them almost 10 times but everytime they gave me the same reply, (I have sent the same through a attachment in this email). It's very annoying that even after complaining so many times they r not refunding my hard earned money. Plz do something & help me i know it's not a big amount but they may also happen with me in future. So plz look in my matter & contact uber & me to help me.
Uber account details -
Email - [protected]@gmail.com
Mobile - [protected]

I[censored] feel to solve me problem, plz try contacting on my no. [protected]
[protected]
I have attached the trip details, and uber response in attachment {same reply everytime no change}
Thanks in advance
Waiting for your awaited response.

I booked uber cab on sept-10-2017 night at secunderabad railway station at around 10.55 pm, driver arrived by around 11:05 pm but he has choose 'car parking' side rather than coming directly for pick up. I have seen 'n' no of cabs came directly for pickup's rather than going to 'car parking' side, i donno what make driver to choose car parking side.
Or atleast he could stay out side the station and can call us so that alot of time was saved,

Coming to problem, driver said there was a huge jam in car parking eventually make my family and me to wait for along time at that late night, later he asked us to pay that car parking amount when i refused to do so driver clashed with parking guys regarding that payment - this all make us to feel soo bad..
Later in the bill i was charged for that waiting period as well - time for which cab got strucked at 'car parking', when i made query about this to uber through their app from that respective bill, there is no prompt response - they are just sharing general messages,
If this could be the way uber is treating their customer they its time to bid to #uber
Because it is stealing our time, money, mental peace above all their is no prompt acknowledgement from them.
Here i would like to highlight my problem and make respective officials/authorities to take necessary steps atleast not to happen such events in future for others.

Am umesh my mb [protected], i 've a issue in booking cab for others. If i want to book a cab to my parents i can't search nd locate the place manually nd ur cab ppl will not agree to as per our guidance wen dey call us, in case of slight mis mach of exact location, in this case 've have bare unnecessary fine of inr50/-. Pls look in to the and do the needful or pls call back from uber customer care..

On 10th september 2017, sunday morning i booked uber from my home in malad west to mount mary bandra west. As we were on our way, i felt something not right as it's not the usual cab i book regularly, i was suspected something not right.

I checked with the driver that i clicked hire from malad to bandra & he said not to worry it will not cost more than 500.00 to bandra. When we reached andheri on western express highway i requested him to stop & check & it reflected 1849.00 for just that 8-10 kms.

The driver called the customer service & checked & we were informed that we have no choice but to pay 1849.00 & write a complain for any refund. So we paid & got off at andherie, the driver was very confident that there is definitely a mistake & that we will get the refund.
He said all the details are on the system & that uber takes great pride in looking at rider's complain & that we should not worry. He even directed us how to get to uber office in malad west.

On tuesday morning i visited the uber office, the staff insist that the office is meant for drivers & if i have any complain i should write to customer support.

I did file an online complaint & received their rhetoric reply. With emails going to & fro, it's just being a copy past reply. They just refuse to look into their app issues or make any refund.

Later i got to understand that the amount was charged right until pune - so where does pune come into picture when that was never my drop destination. I have the required proof for the same. I hope this issue is sorted.

I have been made a fool to pay 1849.00 for just 8-9 kms in place like mumbai. For them it's easy money, for me it's hard earned money.

Cleta saldanha
[protected]

Sent from my iphone

Your driver forcefully cancelled my ride when i told him about my destination. It costs me 42rs extra fair. This incident happen in late night at 11 pm, please take immediate action and compensate me for extra charges.
The way of talking abdul was very rude and was not tolerable, we request you to take appropriate action on this person.
Enclosing the name and number of that driver in the below section.
Name of driver - abdul
Vehicle - maruti suzuki ritz

Sir,
Yesterday while i was traveling by a uber cab one of my bag containing books and documents left in the car. When i called the driver he refuses to come over thereto return the bag. And he gave me an address to collect the bag in exchange of 1000 rupees. I went there and collect the bag by giving him the mentioned amount. As a student its so hard manage such a big amount. Please help me in this regard to get the money back. I am mentioning the details of the car below.

Car number - up 16 dt 8411
Driver's phone - [protected]

Paytm is not syncing with uber wallet when i select the payment mode as paytm.in my paytm balance shows available but as it's not reflected in the uber wallet so every time the app force me to add money to uber wallet to book any trip... Please look into this issue which will be great n very much helpful..

Regards
Santosh... [protected]

We have put in 5 cars with uber. (Jjremy associates). One of our drivers dhan pradhan with the above ids was driving one f our cars till two weeks back. He left us and is driving with someone else.
When he left us, he owed us rs.6700 which he has not paid so far, giving a number of excuses. He last promised payment on saturday but avoided our calls and now has come out with more excuses.
All our efforts at contacting him and persuading him to pay the money have failed.
We therefore request you to assist us in recovering the amount he owes us.

For jjremy associates
Job xavier - director
[protected]

Your driver forcefully cancelled my ride when i told him about my destination. It costs me 42rs extra fair and also delayed my urgent meeting with client.
I am your regular customer but never faced this kind of inconvience. He asked me to cancel ride without ant reason. Please take immediate action and compensate me for extra charges. Enclosing the name and number of that driver in the below section.
Name of driver - amandeep
Vehicle no. - pb01a6054
Vehicle - maruti suzuki swift

I booked a uber cab from hyderabad airport to gachibowli.. The estimated amount showed rs.683+. I was asked to pay rs.200 in cash for the parking fee by the driver. I declined and said that it was included in the fare but the driver demanded that i pay.. As i was to attend a meeting urgently, i paid in cash and though uber support will help me for refund. I paid via paytm in full. I also lodged a complaint with uber support but no one understood. They reply to the mail to support the driver and finally say the issue is resolved!!!. They are aware of the bill. The breakdown indicated. The bill clearly shows that the parking fee is included. Inspite of my evidences shown, i was denied refund.in other cab services we have a phone number to speak to a support staff who will immediately guide us but in uber you have to send an email seeking support. My most loved cab services but this incident made me feel insulted!! Take care while you book uber nect time and also check for parking fee. Good luck to all who believed customer support o[censored]ber!!

Following is the conversation. Core issue that why 17 kms calculated while is not resolved. The distance was much smaller than that.

Conversation thread for reference.

Hi shilpa,

Thanks for reaching out and i'll be happy to clarify.

When you request an uber, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations.

The calculation includes time, distance, local conditions (Traffic, road blocks) and historical data in their city. Please note that your upfront price includes any applicable dynamic pricing in effect when demand is high.

To know more about the circumstances under which your final fare may differ from the fare shown upfront, click here

As per the terms of promotion, uberpass flat fare of inr 149.00 of[censored]nder 15 kms.

In this case however, since trip taken was more than 15 kms, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by taranjot on tuesday, september 12, 2017 at 9:04:07 am
Continue this conversation by replying to this email or going to help in your uber app.

Previous messages

Ubergo showed rs. 212/- and pass showed rs. 202. This route is notmal route which i take it every day then where is the question of taking longer route. How can the support team be so incompetative in understanding the issue. Its okay if i don't get the refund but atleast acknowledge the issue! Else i will havr to voice my opinions on social media!

Sent by shilpa p. On tuesday, september 12, 2017 at 8:31:47 am

Hi,

Apologies for the confusion around the requested promotion uberpass 149.

As per the terms of promotion, you will be charged inr 149 for travelling upto 15km.

In this case, however, since your trip 17.15km, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by simerjeet on tuesday, september 12, 2017 at 6:43:57 am

I have already described the issue. The distance from aundh to karve nagat is less than 15 kms. My ususal route for which uberpass always has been 149. This time it showed also high and charged high. Please go through past records before sending inappropriate answer. Thanks

Sent by shilpa p. On tuesday, september 12, 2017 at 4:38:24 am

Hey,

I understand that you would like to speak on the phone about this concern. Though we don’t currently provide phone service, i’ll be happy to work with you via e-mail to fully resolve your issue as quickly as possible.

I request you to please share the details via email for me to be able to help you this will also ensure that the right team gets in touch with you for the resolution.

Will keep an eye our for your reply.

Sent by vikas on tuesday, september 12, 2017 at 4:31:46 am

Kindly see the trip details. It is my ususal trip. While booking iyself it showed hugher value. Please provide me customer care number to escalate it further. I do not think proper analysis is done of the. Issue

Sent by shilpa p. On tuesday, september 12, 2017 at 4:28:58 am

Hi,

Apologies for the confusion around the requested promotion uberpass 149.

As per the terms of promotion, you will be charged inr 149 for travelling upto 15km.

In this case, however, since your trip is for more than 15km, unfortunately, i will not be able to retroactively apply this promotion to the trip.

Hope this helps to clarify.

Sent by vikas on tuesday, september 12, 2017 at 4:25:04 am

Promo code: uberpass

Value: 149

Share additional details: uberpass was supposed to be of 149/-. It was of higher value. Also rather than just through system you need to provide personal assistance by providing customer care number

Sent by shilpa p. On tuesday, september 12, 2017 at 4:20:40 am

Uber b. V.
Vijzelstraat 68, 1017 hl amsterdam, nederland



Uber mumbai driver didn't come at the pick up point, had to cross the road n go to his car (Santacruz west sv road to ghatkopar station)

Drop up point was ghatkopar station but refused to drop near the destination, but forced him to drop there only.
Before getting down started abusive words in hindi.
During the ride the driver opened his door n was spitting, which is highly unprofessional n unhygienic. Felt disgusting.

Such a horrible experience for the first time

1) i got a mail from uber

"on 11 sep 2017 13:17,"uber"wrote: save upto ₹250. We've got you covered get your plans rolling with 33% off on your next 5 rides! Simply apply the promo below and save upto ₹50 per ride. Get riding punch in the promo and get going 33ubon5 terms & conditions promotion gives 33% off on 5 rides. Promotion is valid only for rides in hyderabad till 08:00 am, monday, 18th sept 2017. Promotion is only valid for riders receiving this communication via email/sms. Maximum discount value per ride is ₹50. Uber reserves the right to adjudge and verify the eligibility criteria of rider receiving the discount. For cash rides on this promo, the driver side fare is binding. Get help unsubscribe uber b. V. Vijzelstraat 68, 1017 hl amsterdam, nederland privacy terms"
2. I tried to avail the promo. My promo code did not work.
3. I brought this to the notice o[censored]ber.
4. Promptly i got a reply.
'
Happy to help, pranavanand.

Are you able to confirm the specific offer you're referring to?

If possible, please upload a screenshot of the text or forward the email you're referencing.

Thanks in advance. We look forward to hearing from you.
Sent by bobbara p. On monday, september 11, 2017 at 9:49:19 am
5. As requested, the copy of the mail was sent.
6. Then they replied that
"
Hi pranavanand,
Sorry to hear about this experience.

I understand that you were unable to avail of the promotional benefit on this trip. I'll be happy to look into the issue for you!

I have reviewed your account and i see that your account is not eligible for this promotion. This is the reason the discount did not apply on your trip. Unfortunately, i will not be able to manually apply this promotion to your account.

We request your kind understanding in this regard.
Keep riding with uber.

7. They are silent on my specific request as to whether
(A) whether uber has sent the mail or not. (B) whether the sms was sent by uber or not.

8. Again and again they are sending same replies.
9. Their reply to my last mail so disgusting and they are not helping in reaching them that i can escalate the issue further.

It is unfortunate — again and again you are giving same reply. I once again request you to please give specific point wise reply. First you have asked me furnish the screenshot / the mail. I had provided the copy of the mail i received from uber. You are conveniently and purposefully avoiding my straight queries. Pl give reply and clarify the two questions i already posed. I am repeating for the purpose of clarity. (A) whether uber has sent the mail or not. (B) whether the sms was sent by uber or not further, it is not understood as to why at the first place you wanted the screenshot / copy of the mail when you do not want to consider the same. Now you are coolly saying that my account was reviewed and i am not eligible for the promo. You could have reviewed my account (Without asking further details) on your own. Further more, it is not fair to say that the issue is resolved. How can you resolve any issue without consulting / satisfying the effected party. Unfair practice. I would like to escalate this issue further. I would be very happy if you could provide the contact details of the senior level management. Thanks and anticipating a reasoned i repeat reasoned reply. Time is very precious. Let us (Both o[censored]s) not waste. Detailed / reasoned reply is solicited. Regards
Sent by pranavanand t. On tuesday, september 12, 2017 at 3:42:13 am
10. Their reply is// please enter your reply above this line. Replies below this line will not be received.

Uber
Resolved
My promo code did not work
Monday, september 11, 2017 at 2:34:56 pm · ubergo

Hi pranavanand,
I understand that you were unable to avail of the promotional benefit on this trip. I'll be happy to look into the issue for you!

I have reviewed your account and i see that your account is not eligible for this promotion. This is the reason the discount did not apply on your trip. Unfortunately, i will not be able to manually apply this promotion to your account.

Feel free to reach out for further assistance!

Sent by simran on tuesday, september 12, 2017 at 4:03:04 am
11. Then i wrote back and my last mail is

Pranavanand thallapragada
10:04 am (34 minutes ago)

To uber
Very glad to see the last line of your reply — feel free to reach out for further assistance!

This is only good thing in your reply.

But unfortunately you are repeat you are not helping in reaching you. Pl help me in escalating the issue if you could.

I am very sorry to say that your approach is just callous.

I once again say sorry to use the word callous. You are forcing me to use such words

The replies are so disgusting. Again and again without reading my mail you are sending the same reply

. Is it auto generated. Just simply changing the name of the senders.

Pl read my mail and give reply.

12. Is it not unethical behaviour. They are not reading mails.

I took a ride on 10th august 2017 at about 10:04 am from bidhan nagar station to saltlake fc block. While the driver was picking me the traffic police charged a traffic case and the driver paid 100 rupees for this case. After that he stared he cab and called his owner and gave me the phone. The cab owner told me to pay additional 100 rupees to the driver. I had rufused to pay then he told the driver to cancel the trip. The driver took oposite route of my destination and cancel the trip almost middle of a fly over and told me to leave the cab.
Driver name showing:
Shyama pada
Driver number +[protected]
Unable to retrive cab number from bill cab model swift dezire.
Amount charged 63.
Hope amount will be refunded and proper action will be taken against both driver and owner.

Your driver forcefully cancelled my ride when i told him about my destination. It costs me 42rs extra fair and also delayed my urgent meeting with client.
I am your regular customer but never faced this kind of inconvience. He asked me to cancel ride without ant reason. Please take immediate action and compensate me for extra charges. Enclosing the name and number of that driver in the below section.
Driver name-calling avtar
Vehicle number - pb01 a 6605
Thanks

I jitendra sarang senior citizen had booked uber today for first time to kokilaben hospital. The uber didnt arrive nor did driver respond hence i had to travek by auto. Further i got msg from uber service (Thank tou for tour ride) when i didnt travel hiw can i get such messge also i send request for cancellation. If i am charged for today for no services offered i refuse to pay for this. Kindly consider this cancellation and hope to get beter services next time from you.

I missed to take my mobile set lenovo zuk z1 from uber cab which was connected to charging cord and kept between the 2 front seats near the gear handle. I started my journey from andrewa ganj, south extension, new delhi around 6 pm on 8/09/17 and ended at anand vihar isbt around 7:00 pm.

My uber id is registered with number [protected]

On contacting one of the customer support number o[censored]ber from my friend number, their representative were not able to support me at all and in fact when i asked to let me talk to their supervisor she just denied.

Post that i kept calling on my mobile set till 10 pm from numerous of my friends but it went on switched off. Since driver and cab details were in that mobile which i can't access other than the mobile set, hence i am not able to contact driver.

I booked a cab today morning and based on the drop and pickup location estimate the fare was rs.384 (This included surge as the regular fare for this trip is rs. 220).
On completing the trip i was charged rs.470, on inquiring i was told that there was a wait time of 1.83 minutes. So effectively you charged me rs. 100 for 2 minutes of wait i. E. 25% inc.in fare.
Now as no change in pickup location, drop location nor did we encounter any out of the ordinary traffic, if anything the time taken was less than my usual time.

You charged me rs 42 for trip cancelled at 1.00 pm today.
I have not canceled the trip. Your driver canceled the trip. I gave pick up point as daliraju super mkt. When the driver called me, i asked him to take the opposite lane to the super market. He started abusing and said you are mental and gave wrong destination. To avoid this confusion, i started walking towards daliraju super market. The driver met me half way. When i was about to sit in the car, he asked me not to sit and canceled the trip. When i told him iam going to complain, he challenged me to complain to whomsoever i want and went away. Best part is you penalized me for that arrogant, rude behaviour of the driver. If you hire this type of drivers, i am afraid i can not continue hiring uber. There are many options. I am a regular customer o[censored]ber. I need an apology and return the amount charged for no fault of mine. The story didn`t end there.
I booked uber again. You allotted the same driver. He stopped the car on the other side of the road. I was standing on the left side in the direction we should go for my destination. He asked me to cross the road and come to the opposite side. There is no point going there. He has to take u turn and come this side. He refused to come and cancelled and go.
This is beyond my tolerance. I want to hear from you what action you are going to take against the driver.

On trip for goregaon west to kalyan on 09th september afternoon, i selected non cash but card was not charged at that time and hence i paid in cash. But today 11th septemebr. When again i tried to book a cab to vikroli from kalyan, they charged my card for the same amount of inr778.26 and i thought this is for my today's trip. And now when i asking a refund and fighting with them on email, they are just saying no for this. They will not give me any refund, this is what they are saying.
How do we connect to their country head on this.