Uber India Complaints & Reviews

The experience was terrible. The customer was my daughter - a college going student. There was no gps system available (Non-functional system) with the driver. The driver did not listen to her in spite of showing him the correct route. He was moving around the same area and did not co-operate with her. Ultimately, she had to abort the ride and pay rs. 80.00. She had to take an auto and spend another rs. 60.00 extra for the auto ride.

Just i want to infrom uber mumbai fake driver he is driving in uber from three months his car hyundai i20 sports car number mh:43-1588 he don't have license and uber i'd also just i want inform uber if anything bad happened with rider so police can ask uber why uber is not checking proper his driver partner identification properly so please take action..

Hi consumer team,

These uber people are making fool to us.. That day i got the sms on my registered number that is [protected] stating "uber: you've got 50% off your next 10 rides in mumbai on ubergo and uberx until[protected]. Apply promo code ride5c2181 to redeem. http://t.uber.com/offer" so i thought i will be getting 50% off for my next 10 rides and i was happy with the same... But shockingly when i booked my 3 rides i got only rs 50 off on each ride... Is this the way they fool to the customer by mentioning 50% off... Please take the action on this

Today i booked uber cab from aksherdham to rohini.

Cab was successfully booked and when i received uber message that my cab has arrived.. I called driver to know his exact location..

Then driver asked my destination, and when i told him rohini.. He said i m going noida side and would not go rohini...

After all this discussion, driver cancelled the trip. All this took 6 mins.. And uber is refusing to refund the cancellation charges of 42 rs... Why? They are saying that any cancellation after 5 min is chargeable... But if all the discussion with driver is taking more than 5 min, and driver is refusing to go. Why is customer been harassed?

Instead of considering the customer's inconvenience, uber is taking driver's side and refusing to return my 42 rs which i have been charged for the trip refused by their driver.

My contact no. Is [protected].

Unable to book cab due to showing outstanding. Drive has cancelled trip on 15 september.
Right now i am facing issues while booking.
I got confirmed sms from your end about drive cancelled trip
Unfortunately, your driver had to cancel the trip. Please request a new ride and we'll get you moving shortly
Above was sms i got.
Now showing outstanding of ₹45 why?
On booking new cab asking update credit card. When i am paying by cash why i should update card.
Resolve the issue. I want to book a cab

I scheduled aa uber cab for 16-sept between 5:45pm - 6:00pm. We boarded the cab at around 6:03pm. The cab drove for some 500-600 meters and then the driver said that we'll have to leave the cab since he has cancelled the trip. But if he had already cancelled the trip why did he let us sit in the cab in the first place.
Driver name: nishant
Contact no. [protected]

My cab was booked by uber ground staff on 16 september 2017 at 6:58pm from kempagowda international airport. I received a text message with driver's detail, see below:
Your uber is arriving in 2 mins.

Maruti suzuki swift dzire
Ka448063.

Driver number
[protected]

Track here
https://trip-dc2.uber.com/spGtyI8g7Op

The driver 'kumar' asked me to pay rs 125 for toll fee. I disputed as i knew it is added to the bill. He said if it is added then he will adjust the amount. The trip was completed and to my surprise the bill amount was rs1450. I demanded to see the detailed bill and kumar said i will receive the bill by email. I waited and nothing. I contacted uber through their 'help' option and they were unable to trace this trip. This particular trip was not showing under 'my trip' section as i did not book this trip from my phone.

Long story short, this driver 1st cancels my trip and charges me rs52 and then accepts the same trip booked by the ground staff. I was very unhappy and yet to receive the detailed trip receipt for this journey. I am also very shocked that uber is unable to trace a ride booked by uber ground staff, especially from the airport. What if a passenger is picked up by a cab booked by uber ground staff and gets killed or robbed? Can they track that ride?

User's toll free number doesn't work for india and [protected]@uber.com is a fake email

I booked the cab today . Name of the driver Abu kashif cab no 9295 not sure. His mobile number is[protected]. I wanted to go. Howrah.. Hw assured he will be coming. Then he asked where is my drop location and Jo just cancelled the trip.. without informing. I was so confused that suddenly another cab number appeared on my screen. When the second driver called then he told me his cab was booked.. I was about to cancel thinking that my driver must b arriving . After that Abu kashif did not pick up the call..

This was just not acceptable. His behavior.. how can just cancel the cab. He could have informed if he was not willing to go to the destination. I would have cancelled ...
I was alone in this place n it's not crowded at all. Place was not safe ...

I would like some action to be taken against him.. even after cancelling he should have at least attained my call as I was waiting without knowing that he cancelled it.. thank fully I did not cancel the second one ..

Awful.. just not accepted ..

How can Uber keep such drivers.
Informing could not have charged him ..

I was booked Uber cab on 11th Sep 2017 at 19.40. Vehicle was Honda Amaze & Driver was Mr Anil. Vehicle No doesn't reflect in Trip History. Driver was so adamant he refused to reach my destination. He stood at one place insisting me to come that unknown location. It was hurry for me because I had to reach railway station. Driver was rudely talking on telephone. '' we have seen many like you''... There after, inspite reaching to me, he cancelled my trip. At same time I complained on App but no response from Uber. Is driver permitted to harass passenger? Is there no help center for passenger?

Gajendra Bharati
Nagpur
Maharashtra

Hello...

I have request uber pool on 12sep17 at 5:50pm

But the driver (name: Animoni cab: Hyundai xcent) asked me to cancel the trip reason was other passenger who is in cab has huge luggage but i haven't cancelled and driver has cancelled but i got charged...

Due to their fault and cancellation why i am supposed to pay in next trip

kindly look into this asap...

Thank you

I had booked an uber pool car for rs 40. firstly the car came 15 minutes late.
And i was not allowed to cancel the trip as he was 4 minutes away from my stop.
Second he charged rs140 for the trip which was support to be only rs40, claiming that the other passenger didn't come.
The cost for an individual uber car for that trip is only 80, so even is the other passenger didn't come how can i be held responsible for it. i have been cheated and made to pay rs 100 more than what i was told .

I took a ride on 12th Sept for which I had used my mastercard as payment method. Next day when I was trying to request for a ride, it asked me to pay the outstanding amount which I had paid using my mastercard post which as well it did not allow me to request a ride and kept prompting me to pay. When I dropped an email on the same through help section, I was told that on 7th March, I took a ride for which the paytm payment was failed. I then shared the Paytm screenshot, for which they said that the Mastercard payment was failed, however the amount got deducted from my account and have not received any refund then why is that I am being asked to pay again and again, and the useless Uber support has now stopped responding, seriously horrible

Yester day 15.9.2017 at 10.30 pm, i booked uber chennai from kalaigner karunanidhi community hall, todender nagar saidapet to hotel saravana bhavan, kenneth lane, egmore, chennai. I was allotted by uber one car with driver may be sivakumar who did not cooperate & never turned up & his mobile was not responded though in the first call, he assured to come. When he did not turn up, i had to cancel & request u another one for no fault of mine ur company penalised me rs 30 cancellation charges. I request u to take action against such indisciplined driver putting me at risk at such odd hours. Tku

Dear sir, from my paytm wallet."you paid uber rs.257.74. Make it a pizza day!" this was the message from paytm, i contacted to paytm they said said for refund i had to contact with you, they said that yes it was wrong deduction from your account, and my complaint no. Is[protected].. Please provide my refund. I didn't had booked any ride so why?? Amount has been deducted.. Kindly solve my issue as early as possible..
Thanks & regards

Place - delhi. Time - 11 30 pm.
Name of driver - wasim
Car - wagon r
2 o[censored]s take an uber pool with 1 other guy. The driver complains the entire time about our drop locations (A 20 minutes drive).
As we start to approach he mentions that the gate overlooking the main road is close, we're also aware of this. There's a right turn before that takes you to the open gate (This is an extra 500 m compared to going straight). I repeatedly tell him to take this turn and he turns on me and tell me if i have any problems, i can speak to the company. This is at 11 30 at night. If he does not take the turn we have to walk back for almost 25 minutes to reach our destination.
This man ignores me, gets aggressive and stops in front of a locked gate. He then asks for more money and says he'll drop us. Wanting to get away from this cheat we pay him and leave.
This is dangerous behaviour that should not be left unchecked since it may well harm someone else.

Uber needs to address the incident, rather than having vague customer service where it says it will do something but there is no guarantee. The fraudulent behaviour of the driver makes him a liability and uber needs to show me that it cares about its consumer, and exactly what action it has taken.

On 1-9-17 i took the drop from uber from my residence to ahmedabad rly station. The driver mr balvantsinh who collected 787.54 cash from me by force though i had debit card account with uber. Uber failed to inform me the amount and i was in hurry to catch train therefore i told the driver to deposit this amount i[censored]ber fails to draw from my bank account. He consented. I found out that uber charged me from my bank and also took the cash (May be one of your workers in uber or driver). I have screen shot of driver but telephone number seem to be hidden. I could not record his statement as on today. His residential address as given to police is also missing or not supplied on my demand from uber. This is very serious legal issue. Try to solve within 48 hours or else i have plans to take up the matter further.

Yesterday i. E. On 15.9.17 at 10.30 am i availed uber service from chikkadpally to nagole in hyderabad and i paid in cash to the cab driver and he informed me that his net connectivity is failed. Again i returned from nagole to chikkadpally at 13.44 pm and again driver collected the earlier amount i. E. Rs.89.53 from me and informed that it is showing as due. Pl address this.
Bvl nagesh kumar, hyderabad
My mob. Is [protected]

I booked an uber cab today to go to the airport. When the driver called me, he informed me that he was coming from kaushambi and i should pay the toll charged to him. I refused as why should i pay, it's not my problem where he's coming from. He cancelled the ride after this and i was charged a cancellation fee of rs. 42 when it wasn't my fault. I tried booking another cab as i had an a flight to catch to bhutan, but i wasn't able to due to the outstanding cancellation fee. I missed my flight due to them and incurred a loss of rs. 30, 000. I should be paid back the rs. 30, 000 which i incurred, and humiliation and harassment charges separately, immediately. I need a reply on the following id within 3 days - [protected]@gmail.com.
Otherwise i will file a criminal case against them in consumer court and the police commissioner.
The driver concerned was mr. Mohd.
C. C. - uber ceo
Police commissioner.

I can't able to access my account created earlier after formatting my phone.
Each and every time i want to recover it through my registered email i'd [protected]@gmail.com & registered phone no [protected] a new account creates.

But i want to recover my previous account with all records with payment details.

Why not i get access to my previous account???

Please help.

On 15.09.2017, i booked uber from begun bazar. I got a message that driver will come and pick us up. But driver called and told that he cannot come and instead asked us to come to a spot for pickup. I walked all the way to the spot with heavy luggage but he didn't come there. Then he called us and told that he is cancelling the ride by himself. Then i requested that he cannot do that as i will be charged for that. Then he very rudely told us to pay the cancellation charged. I informed him that i will lodge a complaint against him, he told to do whatever i can. And i got a message that an amount of rs.47 was debited against cancellation. I am really shocked with his attitude. I request you to take action against such behavior, so that it will not be repeated with others...
Driver name: narsimulu
Cab no. Ts08ua8263
Maruthi swift desire
Also request you to return my money.
Else i have no option but to escalate to next level