Uber India Complaints & Reviews

Today i booked uber pool at 8.55 am from ishan nagari to bajaj brandview, and i could see the cab nearing my destination and within few mins i saw the status on uber app as "on trip" whereas i was still at my gate. I tried to reach the driver, but his mobile was switched off. The mode of payment used by me was paytm, and after some time i got a notification that rs.99 + change has been deducted from my paytm account. I raised a complain in the help section of the app asking for refund, but they turned down my request stating that my trip was successful so they cannit refund. Then i spoke to the driver who said that he was at home and some other person was driving his cab (This is so unprofessional) and that his fone was not working. But the uber team is not agreeing and is not ready to refund.

In uber pass my fare was showing 99 cash to be paid but i was charged 150... Please refund my excess fare... My trip was from suncity ultadanga to satyanarayan park and it was within 10 km and i get off from the cab before reaching my destination and your driver was also not cooperating as he was telling he is stucked in the traffic (Main phas gaya) which is totally unprofessional behaviour. Feeling pity on him i get off from the cab before reaching my destination. What is the problem if different route is taken if it falls within 10 kms..??? Kindly update your mapof different routes for the same destination falling within 10 kms.. So please going through all the circumstances kindly return back my excess fare charged or i else i have to go to consumer forum...

We were coming from indirapuram shipra krishna vista at 11:15 pm and we kept our box in cabs dicky. Driver dropped us near arya samaj mandir, krishna kunj extension and without givinh my box he ran away. Driver name ia kamta and mobile number is [protected] and after that we called him several times but he didn't receive the call. It's such a horrible experience, which kind of service you are providing. First the driver said he will return the box but now he is refusing to return.
Please take some action other wise i have to file fir against driver and i will go to consumer forum also

I met with a car accident while traveling in a uber vehicle, but miraculously escaped severe injuries. However, i do have stress induced whiplash injuries which are causing me headaches, neck strain, numbness, shoulder pain, low back pain and other random aches and pains which are forcing me to stay off work. Uber conveniently transferred the blame to the driver and car owner alone and absolved themselves of all other liability. I am placing this complaint so as to inform readers of the irresponsibility of these cab companies and absolute disregard for customer distress and compensation. I request people to boycott uber so that they will be forced to take responsibility for such incidents in future.

Sir/madam,

It is to inform that from the last few months the promo code/gift code which is received through sms doesn't work/applied in my uber account against mob no. [protected] and shows "promotion codes are not available for this account and all trips will be charged at the full price".

Today i tried to add some promocode which i found through sms, but not able to add it and i got above message.

Thanks and regards
(Saurabh)

I had booked a ride on 09/06/17 from source: chanakyapuri, new delhi to destination: satpura apartments, sector 15 part-2, gurugram, haryana and my estimated ride amount was: rs.288.60.

But my driver didn't stopped the ride even after my drop and has continued the ride for about an hour. I have to forcefully cancel my ride and got charged with rs.429.78.

I have raised my concerns with uber for several time, but uber didnt bother to even look into the issue. This is very disgraceful o[censored]ber-india.

I want my refund.

Registered number with uber: [protected]

Hello

This is to bring to your kind notice, on 14th august, 17 i had booked your cab from alkapuri to baghlingampally, hyd.
I spoke to your cab driver and explained the address clearly.in spite of that he has not reached our pick up address and withouth informing me he him self cancelled the booking.

Now you have charged rs. 52.50 how far it is fair? Your cab drive has done the mistake and for which you are penalizing me it is correct. You can see my usage of your service, if you do this type of things, in future i will not use your cabs any more. I have so many options.

Pl reply or call back i will this amount has to be reimbursed, with out any second thought.

The customer care
Uber
Delhi office

Subject: complaint cum notice

Sir,

It is submitted that i have booked a share cab form my residence house no 216, block-01, subhash nagar, new delhi-110027 to gurudwara nanak piao, near rana partap bagh, delhi-110007 on 31st july 2017. Your company sent me vehicle registration no. Dl1rt4501 maruti wagon r in rs89/-. The driver picked me up from my residence subhash nagar, new delhi then driver picked one more customer form rajouri garden, j - block, new delhi-110027. Driver drop the lady customer at ring road near tv tower pitam pura, delhi then driver drop me at my location gurudwara nanak piao sahib, delhi-110007. Driver stopped their and ask me to pay rs. 345/- for this ride. I told the driver i have book sharing cab and uber company demanded rs.89/- for this rides. I have also shown my phone to him on which my uber app account showed the ride details. Driver called customer care meanwhile i request to driver that i am already late and paid him rs.89/- and left the cab. I took screen short of my uber app account, where it has been clearly seen the details.

I have checked my email to see the billing details which shocked me. It was showing that i have travelled from subhash nagar to some unknown place in lohar in punjab-144623 in just 54 minutes and the travelled distance is 10.30 km.

This is a clear case of negligence on the part of company which is causing a huge problem for me in my daily routine travelling. I consider it a case of cheating.

I am hereby sending you a notice to correct my trip bill dated 31st july and also compensate me rs.10000/- for this fraud receipt and take necessary legal action against the driver otherwise your company is responsible for this fraud as per the law.

Jatinderpal singh
House no.216, block-01,
First floor, subhash nagar,
New delhi-110027
Mobile no.[protected]
E - mail:- [protected]@gmail.com

Enclosed:- screen short, receipt on trip.

I booked an uber cab in west delhi with balbir having a wagon r 5147. He couldn't reach the location and started the trip in his own without any pick up, as i called him he cancelled the ride and afterwards i gave him a low rating for a bad pick up. Few minutes later he called me from this number [protected] and used abusive languages which one of my female friend heard as she picked up the phone. I asked him politely i gave the rating as per pick up problem on which he replied he is waiting at my pick up location to kill me. Afterwards he blocked my number. I want a strict action against such drivers.

Uneducated drivers, uber is not to help people it is to only charge unnecessary charges to poor people, people in india are paying for the services which they have never got, pathetic uber management. Not recommendable to anyone.

Please stop uber lots to say about uber but won't waste my time, i have experienced bad services o[censored]ber not once but many times, it is eating middle class and poor people hard earned money.

Hi,

Yesterday (15th aug) i have booked a cab from yeshwantpur railway station to naganathpura, electronic city. Estimated trip was showing 907 rs when travelled through nice road that is approximately 50kms in distance. As there was a holiday and found no traffic in the city so asked driver to travel through the city which is the shortest distance and travelled only 25.83 kms and time taken was only 1 hour 12sec.
When the trip was over i have been charged the same as estimated while booking the cab, though i have travelled in shortest route and completed the trip in less than an expected travel time.

Please look into this issue and help me to get my refund back.

Dear sir/madam,

Consider this email as severity issue, when i booked cab it was showing me 249.58 amount and after reaching to destination i observed it was showing 307.15 rupees on driver uber application. I have checked my app that time i was still showing 249.58 amount for the trip.

I don't know what is the problem with your application/app but i want my extra money back.

I am a regular uber customer and nowadays i am getting promo offers like 25% off 50% off and all but when i apply the promo coupons and when i am riding with uber the rate comes the same if its 25% of or 50% off or if it doesnt contain any promos then also the amount is the same... This is not a decent approach by a reputed company like uber... If you are offering discounts then that should be seen in the fare... Please dont cheat your customers like this... And also wen we cancel the rides you dont show any cancelation charges but the next ride will always be 50rs more and when i apply for refund also they say no cancelation charged this is not a pdoffesional approac from such a good company... We are loosing the loyalty... Sorry to say... Uber is becoming worst day by day

I had booked an uber cab yesterday morning, that is, on the 15th of august, 2017. I am from jaipur and the area at which i called the cab is an institutional area. The cab came on time but there were two people sitting inside - one was the driver and the other one was his friend. I told the driver that i had booked the cab and we should move, but his friend won't budge. It was not a sharing cab. I asked the driver's friend to get off, but all he said was "ma'am you can sit we'll drop you!" i immediately cancelled my ride. How can a driver on duty treat the customer like this and hang out with who ever he wants to? I'm providing the cab details below. I demand a strict action against this driver.
Driver name - ram karan
Cab number - rj14 td 7522
Cab model - hyundai eon
Number i was provided - [protected]

I booked an uber pool at 9:21 pm from ina metro stn. Gate no. 2 to rajapuri, uttam nagar east.
It shows that will be there after 7 minutes.
We are waiting for cab at the same place but after 10 minutes driver canceled my ride. Again i booked a cab for the same location.
But cab was waiting at gate no. 3, and did not inform or called me to inform that i am here. After some time i called him he told me that your location shows me for gate no 3 and i will not come you have come here if you want to go. Then i and my friend went there to take the sheets.
When we reached rajapuri he told me your charge is 189.50 and 42rs due charges.
I asked him for 42 rupees, he told me i don't know about it. You have to give this money it's all i know. I told that this is not my fault why should i give money to you. He fight me and forced me to pay this money. From last five times they used to do please take it seriously.

Not getting rides when neaded and it's not fare I had tried after and after this is really not nice and this is not fare u are taking more money in increase of cabs but also it is not coming u should know about it what are u doing and this is not good and we had to come with our realties and I got really ashamed and now I am not going spare you please see this and reacet

I had booked an uber whose vehicle number is WB 05 3462 driver name is Neeraj. When I booked uber he comes late. Later on when I request him to turn little back suddenly he started abusing me. He used slang languages. I don't understand how uber company has given licence to such a person who doesn't know how to talk with clients. Please take instant action against this person as I will file case in consumer court against uber as I know Uber not the driver.

During my travel in bangalore the charges were shown as rs 135, however the driver demanded rs 285.00 saying old outstanding balance rs 150 as there was no such balance outstanding you may pls refund the amount.
My phone no. [protected]
This kind of attitude by any service company is unacceptable hence ensure such mistakes are not repeated in future

Dear sir/mam
Pls consider this ccomplai... I am the regular customer to uber. When we booked the car[uber] it seems reasonable estimate fair charges, but when we complete our trip the driver would ask fair charges which is too costlier than the estimate fair charges... So pls consider this complaint as soon as possible... This is not the first time. This been 2-3 times...

UberPoll 10th August 8.29 PM.

I have asked to customer care for details reason of fare change from 19 to 174. And Details beakdown of both fare. But they not provide that.
As a regular customer I should expect this details at least.

My complain was fare change just after few second of trip start.just when new pool request arrive to the driver. And my trip fare change from 19 to 174.

I have share below conversation with uber customer care.

I have booked my cab it was showing 19 after few second it is charged to 174 just 9 times. Could you please check and confirm. How it happened. And the person travel with uberpool has pay 19.

Hi Team,

Could please provide next level of escalation point if you don't able to address this problem(provide details of fare change).

Thanks & Regards
Taranath Datta
Tata Consultancy Services Limited
TCS Ltd, Victoria Park Bldg.,
7th. Floor, Plot-37/2,
Block-GN, Sector-V,
Kolkata - 700091, West Bengal
India
Cell:- [protected]

On 12-Aug-2017 10:47 AM, "Taranath Datta" wrote:
Hi Team,

Please read previously mail. Again I am sending same thing. You have no knowledge about this then share details of next level. I will not leave without proper answer. Don't reply with generic comments please be specific.

I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174.
Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here.
This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it.
It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip.

Thanks & Regards
Taranath Datta
Tata Consultancy Services Limited
TCS Ltd, Victoria Park Bldg.,
7th. Floor, Plot-37/2,
Block-GN, Sector-V,
Kolkata - 700091, West Bengal
India
Cell:- [protected]

On 12-Aug-2017 10:40 AM, "Uber Support" wrote:
/// Please enter your reply above this line. Replies below this line will not be received. \

UBER
RESOLVED
I HAD AN UBERPOOL FARE ISSUE
Thursday, August 10, 2017 at 8:29:58 PM · uberPOOL

Hi Taranath,

Thanks for reaching out,

We've reviewed your fare and can confirm that the rate you were charged is the correct rate for a trip of this time and distance.

Anytime you take an uberPOOL trip, the price you see in your app at the beginning of the trip is the amount you'll be charged, no matter what. This includes dynamic pricing based on demand. This fare is calculated based on the starting and ending points of your trip and the likelihood that you'll be matched — but it is your guaranteed rate for your trip.

Hope this clarifies.

Sent by SP on Saturday, August 12, 2017 at 5:10:34 AM
Continue this conversation by replying to this email or going to help in your Uber app.
PREVIOUS MESSAGES
Hi Team, I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174. Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here. This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it. It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected]
Sent by Taranath D. on Saturday, August 12, 2017 at 2:38:33 AM
Hi Team, I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174. Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here. This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it. It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected]
Sent by Taranath D. on Saturday, August 12, 2017 at 2:35:22 AM
Hi Taranath,

Happy to help!,

uberPOOL allows you to share your ride and the cost for your trip. This makes your fare fairly cheaper than an uberGO trip.

The fare quoted in the app while requesting a trip is guaranteed, so you always know the exact cost for your trip. This fare includes tolls, external factors affecting traffic, and surge, if any. The app will confirm the trip only after you have accepted the fare shown to you.

Please note, the fare displayed at the beginning of the trip holds as long as destination remains unchanged and the suggested route is followed.

I re-ran the fare estimate for this trip and can confirm that you were charged correctly as per your pick up and drop locations. In addition, since you accepted this fare while requesting the ride, our policy restricts us from making any fare adjustments in this regard. I'm afraid, I won't be of much help here.

Appreciate your understanding in this regard.
Sent by Ajaj K. on Friday, August 11, 2017 at 5:18:43 PM
Hi Team, Yes You have understood but I want to get the details figure. As it is uberpool, Route also change when new uberpool request added or share with my trip. Here same happed. So what is my fault to charge from 19 to 174. I as requested details figure breakdown of previous charge 19 and applied charge 174. Then I will be able to decide should I pay or leave your service. Beacuse this is disgusting that 19 converted to 174 after trip start and next pool pick up. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 7:52 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 5:12:47 PM
Hi Taranath,
I understand that you would like to know the breakdown of your trip.

The fare amount is shown before the trip begins and this holds as long as destination remains unchanged and the suggested route is followed.

The fare considers duration, distance, high demand in the area, tolls, and local conditions (traffic, road blocks). It also includes service tax payable to the government. Since the upfront fare is system generated, the breakdown of the same is not accessible.

Appreciate your understanding.
Sent by suranjeet r. on Friday, August 11, 2017 at 2:21:41 PM
Hi Team, Thanks for your reply. But you have missed my point. I need applied charge break up details of revised fare and orginal fare. And fare not change after trip complete. Fare change in between trip. Just after few seconds of trip start from 19 to 174 this is almost 9 times of orginal fare. I think you also not expect such type of event. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 7:37 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 2:18:03 PM
Thanks for getting in touch, Taranath.

uberPOOL fares are calculated based on your pickup location and destination, along with how likely it is that you'll be matched with other riders.

When you select uberPOOL as your vehicle option, the price displayed in your app at the beginning of the trip is the amount you'll be charged. Please note this price will account for current surge pricing.

Thank you for taking the time to share your feedback. As we work to improve uberPOOL for everyone, we appreciate hearing your perspective.

Regards.
Sent by Raju on Friday, August 11, 2017 at 2:06:52 PM
Hi Team, Thanks for your reply. But I want to get the details reason of fare change from 19 to 174. If it is logical then you should charged and I will pay that. But I have to think before use o[censored]ber service now if this type shocking event happen to me. And again thanks for your double check but you haven't provide any details of your findings I need that details. It will be helpful if you able to provide that. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 3:10 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 1:40:39 PM
Hi,

Thanks for asking.

With uberPOOL the fare is provided to you before you start your trip, so you will always know how much your journey will cost.

uberPOOL is always the cheapest way to Uber. Your fare is calculated based on the time of day, your route, current demand and other applicable adjustments. It also takes into account any dynamic pricing that may be present at the time.

We double checked, and can confirm that this was the correct fare for this trip., We won't be able to make any adjustments.
Sent by pankaj on Friday, August 11, 2017 at 9:39:45 AM
Share Details: Could you please reply regarding my uberpool fare issue. That will be helpful to book next ride in Uber. Thanks
Sent by Taranath D. on Friday, August 11, 2017 at 1:48:17 AM
Share Details: Again same issue when I have booked my cab it was showing 19 after few second it is charged to 174 just 9 times. Could you please check and confirm. How it happened. And the person travel with uberpool has pay 19.
Sent by Taranath D. on Thursday, August 10, 2017 at 3:45:01 PM