Uber India Complaints & Reviews

I am a regular uber customer and nowadays i am getting promo offers like 25% off 50% off and all but when i apply the promo coupons and when i am riding with uber the rate comes the same if its 25% of or 50% off or if it doesnt contain any promos then also the amount is the same... This is not a decent approach by a reputed company like uber... If you are offering discounts then that should be seen in the fare... Please dont cheat your customers like this... And also wen we cancel the rides you dont show any cancelation charges but the next ride will always be 50rs more and when i apply for refund also they say no cancelation charged this is not a pdoffesional approac from such a good company... We are loosing the loyalty... Sorry to say... Uber is becoming worst day by day

I had booked an uber cab yesterday morning, that is, on the 15th of august, 2017. I am from jaipur and the area at which i called the cab is an institutional area. The cab came on time but there were two people sitting inside - one was the driver and the other one was his friend. I told the driver that i had booked the cab and we should move, but his friend won't budge. It was not a sharing cab. I asked the driver's friend to get off, but all he said was "ma'am you can sit we'll drop you!" i immediately cancelled my ride. How can a driver on duty treat the customer like this and hang out with who ever he wants to? I'm providing the cab details below. I demand a strict action against this driver.
Driver name - ram karan
Cab number - rj14 td 7522
Cab model - hyundai eon
Number i was provided - [protected]

I booked an uber pool at 9:21 pm from ina metro stn. Gate no. 2 to rajapuri, uttam nagar east.
It shows that will be there after 7 minutes.
We are waiting for cab at the same place but after 10 minutes driver canceled my ride. Again i booked a cab for the same location.
But cab was waiting at gate no. 3, and did not inform or called me to inform that i am here. After some time i called him he told me that your location shows me for gate no 3 and i will not come you have come here if you want to go. Then i and my friend went there to take the sheets.
When we reached rajapuri he told me your charge is 189.50 and 42rs due charges.
I asked him for 42 rupees, he told me i don't know about it. You have to give this money it's all i know. I told that this is not my fault why should i give money to you. He fight me and forced me to pay this money. From last five times they used to do please take it seriously.

Not getting rides when neaded and it's not fare I had tried after and after this is really not nice and this is not fare u are taking more money in increase of cabs but also it is not coming u should know about it what are u doing and this is not good and we had to come with our realties and I got really ashamed and now I am not going spare you please see this and reacet

I had booked an uber whose vehicle number is WB 05 3462 driver name is Neeraj. When I booked uber he comes late. Later on when I request him to turn little back suddenly he started abusing me. He used slang languages. I don't understand how uber company has given licence to such a person who doesn't know how to talk with clients. Please take instant action against this person as I will file case in consumer court against uber as I know Uber not the driver.

During my travel in bangalore the charges were shown as rs 135, however the driver demanded rs 285.00 saying old outstanding balance rs 150 as there was no such balance outstanding you may pls refund the amount.
My phone no. [protected]
This kind of attitude by any service company is unacceptable hence ensure such mistakes are not repeated in future

Dear sir/mam
Pls consider this ccomplai... I am the regular customer to uber. When we booked the car[uber] it seems reasonable estimate fair charges, but when we complete our trip the driver would ask fair charges which is too costlier than the estimate fair charges... So pls consider this complaint as soon as possible... This is not the first time. This been 2-3 times...

UberPoll 10th August 8.29 PM.

I have asked to customer care for details reason of fare change from 19 to 174. And Details beakdown of both fare. But they not provide that.
As a regular customer I should expect this details at least.

My complain was fare change just after few second of trip start.just when new pool request arrive to the driver. And my trip fare change from 19 to 174.

I have share below conversation with uber customer care.

I have booked my cab it was showing 19 after few second it is charged to 174 just 9 times. Could you please check and confirm. How it happened. And the person travel with uberpool has pay 19.

Hi Team,

Could please provide next level of escalation point if you don't able to address this problem(provide details of fare change).

Thanks & Regards
Taranath Datta
Tata Consultancy Services Limited
TCS Ltd, Victoria Park Bldg.,
7th. Floor, Plot-37/2,
Block-GN, Sector-V,
Kolkata - 700091, West Bengal
India
Cell:- [protected]

On 12-Aug-2017 10:47 AM, "Taranath Datta" wrote:
Hi Team,

Please read previously mail. Again I am sending same thing. You have no knowledge about this then share details of next level. I will not leave without proper answer. Don't reply with generic comments please be specific.

I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174.
Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here.
This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it.
It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip.

Thanks & Regards
Taranath Datta
Tata Consultancy Services Limited
TCS Ltd, Victoria Park Bldg.,
7th. Floor, Plot-37/2,
Block-GN, Sector-V,
Kolkata - 700091, West Bengal
India
Cell:- [protected]

On 12-Aug-2017 10:40 AM, "Uber Support" wrote:
/// Please enter your reply above this line. Replies below this line will not be received. \

UBER
RESOLVED
I HAD AN UBERPOOL FARE ISSUE
Thursday, August 10, 2017 at 8:29:58 PM · uberPOOL

Hi Taranath,

Thanks for reaching out,

We've reviewed your fare and can confirm that the rate you were charged is the correct rate for a trip of this time and distance.

Anytime you take an uberPOOL trip, the price you see in your app at the beginning of the trip is the amount you'll be charged, no matter what. This includes dynamic pricing based on demand. This fare is calculated based on the starting and ending points of your trip and the likelihood that you'll be matched — but it is your guaranteed rate for your trip.

Hope this clarifies.

Sent by SP on Saturday, August 12, 2017 at 5:10:34 AM
Continue this conversation by replying to this email or going to help in your Uber app.
PREVIOUS MESSAGES
Hi Team, I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174. Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here. This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it. It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected]
Sent by Taranath D. on Saturday, August 12, 2017 at 2:38:33 AM
Hi Team, I don't know why you are not sharing the fare breakdown figure of previous charge 19 and applied charged 174. Why you are reply with generic word. I need details figure how it is change from 19 to 174. That will prove is it correct. What are the factors applied here. This is 6 times I have to say that please provide exact breakdown figure. If you not able to do that then leave it. It is not ethical after few second of start trip you change fare to 9 times and you don't try analysis this how it get changed after just start of trip. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected]
Sent by Taranath D. on Saturday, August 12, 2017 at 2:35:22 AM
Hi Taranath,

Happy to help!,

uberPOOL allows you to share your ride and the cost for your trip. This makes your fare fairly cheaper than an uberGO trip.

The fare quoted in the app while requesting a trip is guaranteed, so you always know the exact cost for your trip. This fare includes tolls, external factors affecting traffic, and surge, if any. The app will confirm the trip only after you have accepted the fare shown to you.

Please note, the fare displayed at the beginning of the trip holds as long as destination remains unchanged and the suggested route is followed.

I re-ran the fare estimate for this trip and can confirm that you were charged correctly as per your pick up and drop locations. In addition, since you accepted this fare while requesting the ride, our policy restricts us from making any fare adjustments in this regard. I'm afraid, I won't be of much help here.

Appreciate your understanding in this regard.
Sent by Ajaj K. on Friday, August 11, 2017 at 5:18:43 PM
Hi Team, Yes You have understood but I want to get the details figure. As it is uberpool, Route also change when new uberpool request added or share with my trip. Here same happed. So what is my fault to charge from 19 to 174. I as requested details figure breakdown of previous charge 19 and applied charge 174. Then I will be able to decide should I pay or leave your service. Beacuse this is disgusting that 19 converted to 174 after trip start and next pool pick up. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 7:52 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 5:12:47 PM
Hi Taranath,
I understand that you would like to know the breakdown of your trip.

The fare amount is shown before the trip begins and this holds as long as destination remains unchanged and the suggested route is followed.

The fare considers duration, distance, high demand in the area, tolls, and local conditions (traffic, road blocks). It also includes service tax payable to the government. Since the upfront fare is system generated, the breakdown of the same is not accessible.

Appreciate your understanding.
Sent by suranjeet r. on Friday, August 11, 2017 at 2:21:41 PM
Hi Team, Thanks for your reply. But you have missed my point. I need applied charge break up details of revised fare and orginal fare. And fare not change after trip complete. Fare change in between trip. Just after few seconds of trip start from 19 to 174 this is almost 9 times of orginal fare. I think you also not expect such type of event. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 7:37 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 2:18:03 PM
Thanks for getting in touch, Taranath.

uberPOOL fares are calculated based on your pickup location and destination, along with how likely it is that you'll be matched with other riders.

When you select uberPOOL as your vehicle option, the price displayed in your app at the beginning of the trip is the amount you'll be charged. Please note this price will account for current surge pricing.

Thank you for taking the time to share your feedback. As we work to improve uberPOOL for everyone, we appreciate hearing your perspective.

Regards.
Sent by Raju on Friday, August 11, 2017 at 2:06:52 PM
Hi Team, Thanks for your reply. But I want to get the details reason of fare change from 19 to 174. If it is logical then you should charged and I will pay that. But I have to think before use o[censored]ber service now if this type shocking event happen to me. And again thanks for your double check but you haven't provide any details of your findings I need that details. It will be helpful if you able to provide that. Thanks & Regards Taranath Datta Tata Consultancy Services Limited TCS Ltd, Victoria Park Bldg., 7th. Floor, Plot-37/2, Block-GN, Sector-V, Kolkata - 700091, West Bengal India Cell:- [protected] On 11-Aug-2017 3:10 PM, "Uber Support" wrote:
Sent by Taranath D. on Friday, August 11, 2017 at 1:40:39 PM
Hi,

Thanks for asking.

With uberPOOL the fare is provided to you before you start your trip, so you will always know how much your journey will cost.

uberPOOL is always the cheapest way to Uber. Your fare is calculated based on the time of day, your route, current demand and other applicable adjustments. It also takes into account any dynamic pricing that may be present at the time.

We double checked, and can confirm that this was the correct fare for this trip., We won't be able to make any adjustments.
Sent by pankaj on Friday, August 11, 2017 at 9:39:45 AM
Share Details: Could you please reply regarding my uberpool fare issue. That will be helpful to book next ride in Uber. Thanks
Sent by Taranath D. on Friday, August 11, 2017 at 1:48:17 AM
Share Details: Again same issue when I have booked my cab it was showing 19 after few second it is charged to 174 just 9 times. Could you please check and confirm. How it happened. And the person travel with uberpool has pay 19.
Sent by Taranath D. on Thursday, August 10, 2017 at 3:45:01 PM

Regarding the above problem i have already submitted my complaint and received reply as mail system failed and my complaint mail has not accepted. I need clarification to whom i have to make the above problem to uber management.
Tried for customer care contacts
No response
I would like to have your feed back to my email id
[protected]@gmail.com

His is complaint against a UBER driver regarding cancellation of ride on 12th August at 4PM.

Driver is so rude and threatened me to cancel the cab from my end for no reason. He accepted the ride and as he is 4km away from my place (with 6 min for arrival to my place) he denied to serve the request and asked me to cancel the ride. As the cancellation initiated from his side I requested him to proceed with cancellation. As I am from different state which he understood from my language he started threatening me about his local power and he asked me to stay at my location threatened me to get into physical spats with his gang. I have disconnected the call but he called me 21times from different numbers. He came to my destination and asked me to come out. I even cancelled my emergency trip yesterday with the fear of physical assault with these kind of goons being hired in Uber. I severely regret for using Uber in our entire organization and I have already informed all my friends and relatives to give minimum rating and uninstall the app. I will lodge a complaint in my office too, to make sure we no more approve uber cabs and get all employees to use another portal for bookings, if no immediate and appropriate action is taken against him. I feel unsafe here with uber drivers and especially with women employees using this cab is a big concern to our organization. Please arrange a immediate call back on my number (+91-[protected]) from Uber support. I am not going to leave this here i[censored]ber doesn't take proper action against the driver. I am going to lodge a police complaint against driver and uber if this is not handled properly by uber.

There is no need of raising local/region feelings in this case. I have cancelled my cab many times when driver requested me to do that irrespective of the person who initiated the cancellation. As an IT professional, I will never involve in such disgusting matters and will try to solve things with utmost respect towards anyone. In this case, i followed the same but he started the conversation in a rude manner.
This guy is so adamant and threatened me and waited for me to come out. I have informed the same to my security guard and i have taken all the proofs related to the incident. I am ready to submit all the required proofs to take it to next level. If there is no action taken in next 2-3 days, I will file this matter in local police station and consumer forum. I am going to post this on my FB wall stating no action from UBER and explain them how dangerous to take rides with UBER. I do not want anyone else to face the same situation which leads them to mental pressure.

I need to understand on how UBER being a such reputed organisation recruits such kind of drivers because of which people loose trust on making bookings with your portal. I also want to understand on what kind of action will be taken against this person. I request you timely update on this else i will escalate this to next level with my organization's help.

Driver involved in vulgar spat with me stating that it is his own cab/diesel and neither UBER or my father is paying for him. We trust organization and not drivers and its our money which is feeding them and we are not dependent on UBER.

Already 5 members of of close aides have deleted the app and gave minimum rating and this will continue to happen in my organization and will reach in 100s if no proper/immediate action is taken against him.
I really expect an immediate call back for quick resolution on this matter.

Below are the cab details and mobile numbers from which he called 21 times to threaten me. I still feel unsafe to stay here as he is aware of my location address.

Driver Name: Vinod Babu
Cab No: KA53C7275
Driver's Mobile Number : [protected] / [protected] / [protected]

I have provided all the details to UBER on first day itself but till today i did not get any response on such serious issue reported. They dont have any customer support numbers, no email id's nothing. i really fed up with the UBER drivers and no action taken against the driver till today.

For cancellation of booked cab, company charging from public and when we raise any complaint they are not even looking into the issue.

Serious action needed on this for the safety of public. I am cocerned about senior citizens and safety of womens/Girls.

Hi uber

Myself deepika, travelled in uber go on 15th august at 8:24am from watkins lane till newtown rajarhat... My account showed me... It ll be charged rs.252.32. On the arrival the bill came to be rs. 298.18 and i was forced to pay rs. 300 for what purpose i don't know.

Plz refund our money which was taken by mistake i guess... Kindly rectify the problem.

Thanks
Deepika

Hi uber

Myself sucheta, travelled in uber pool on 13th august at 9:50pm from sowcarpet till abirami mega mall... My account showed me... It ll be charged 89.53rs for two passengers in uber pool. On the arrival i paid 142.0rs for what purpose i don't know. It said riders outstanding balance.

Plz refund our money which was taken by mistake i guess... Kindly rectify the problem.

Thanks
Sucheta

Uber massges me today your next 10 ride uber will be 50% off and promocode is given. I'm open my uber account and code fill up. I'm see uber notify me your promocode is expire. What to do uber is lyar. if you not afford to a free ride so not cheating from customs. If you not given me 10 ride 50% of so I'm not using to a uber cab and not using my friend. Some issue time before with me. Let's see What' r u doing

While in my uber ride which was supposed to be cashless, my driver said that the payment portal was down and I need to pay by cash, to which I agreed and later on found that I was cheated, I complained to uber hoping to get my money back, however they did nothing not even allowing me to contact the driver, this is planned robbery in broad daylight.

I booked a ride in uber today at 4.44pm and the driver said he already on another ride. So he will come after 20 mins and took my 3-4 mins on call. After that when i cancelled the ride to book another as i have to catch the train within 30 mins. Uber charged 52 rs as cancellation charge. It was the drivers mistake how he accepted my ride while he was on another ride already. Please solve my issue.

I saw d rate for d required destination frm my house n it showed rs336.. N i applied freedom15 code for 50% off. The code was applied. Again wen i chcked immediately the rates r same... R d promos really applied fr uber riders or u r cheating the customers? Each time when i check it is like this... For this nly uber is giving so many offers is it??

U r really cheating the customers.. And note nly dat.. Now a days its showing high rates in chennai... I don no abt other states.. But fr chennai uber rates r tooooooo high.. Which makes us note 2 use uber itself... Either improve it or close d company... Because slowly as time progresses uber ll be considered as useless by people... Already half of them stopped using uber nw.. Please take actions seriously

Hi My name is Iswarya R i booked a ride on 11- Aug - 2017 19.24pm from Sundar Nagar Ekkatuthangal to Adambakkam. Driver before coming to the pick up point started the ride and didn't reach there for more than 20 mins. Called him many times no response.. So cancelled the trip. But still got mail that i have completed my ride from ambedkar nagar to ashok nagarthough i didnt ride on that and cancelled that too.. please take care of these things.. i really got frustrated on that day as i didnt get cab due to rain. Below are the driver details

Driver Name: Kumaran
Vehicle: Tata Indica

Dear uber team,
I have forwarded your message to connect more of my friends to uber services. Message reads-i'm giving
U inr 50 off each of your first 2 uber rides. To confirm use code 'neerajj1532ue'... On my mobile
Number.
I am pained to know that forwarding such message (International message) incurs high costs & it costed
Me inr 60 for sending it to 12 persons.
I am sorry to say that i feel cheated & similarly many more people must be feeling cheated. Even your
Email address mentions uber india but forwarding your message to connect more people to uber is causing
Loss to myself & my fellow countryman & we are inuring cost on advertising/advocating your product.
Hope to listen to an appropriate justification to my grievance.

Thanks and regards,
Neeraj
Email id: [protected]@rediffmail.com

On Saturday early morning, received text message from Uber for issuance of promotional voucher for Rs. 50/- off till next 10 rides.

Called the cab for a destination and the charges was Rs. 78.76/- and the promotional code didn't worked out and showed as invalid or expired.

When inquired the same with Uber through mail, they replied to me very silly answer that the promotional code has been already expired in the month of June-2017.

When inquired them that how can a code can be expired before its date of issuance, than they are not reverting now.

Kindly look into the matter..

Uber overcharges the riders. At the time of booking, it will indicate a fare to the selected destination. When u get down at the destination actual fare is always more and when contact Uber, they simply say your final destination is far away from the destination indicated at the time of booking or you have taken a different route other than that indicated by GPS. Several times, though none of these allegations are correct, Uber has charged excess fare and Uber simply stopped responding. They ar a bunch of cheaters and robbers.

Suryanarayana Malapak