Uber India Complaints & Reviews

I booked a ride with uber on 8th aug 2017 at around 11.30pm. Since the driver could not locate my location and was getting delayed, i had to cancel the cab when the driver asked for it. Consequently, uber showed that they have not deducted any money from my account, but instead, 42 rupees cancellation fees was deducted from my paytm account.
This is a clear case of fraud and customer dissatisfaction and i would like to raise it to the right forum

I rode along with my wife and she is pregnant. We requested driver to take care off jerks while driving. But he drove very rashly despite of our requests. And then he started arguing with me and my wife that it is his car and he can drive the way he like. He asked me to have my own car if you want your wife to have a safe ride. And he started arguing with my wife harshly with out any humanity that she is a pregnant also. He told me that he will destroy me. I warned him of complaining to uber and he said that you go and complain but he did not took that seriously. He said that if i have to go in his car, he will drive the same and he asked me to go by own car. I don't understand how uber have this kind of such drivers who even don't have humanity towards ladies

Dear sir / madam

I booked the taxi on 9th aug 2018 at 9.18am
For
Pick-up date: wednesday, august 9, 2017
Pick-up time: 10:25 am - 10:40 am
Srinidhi apartments to ttd kalyana mandapam
And they gave the estimation of rs.112/- only

But after travelling the driver shown of rs. ₹247.96

9 august 2017 | ubergo | surge x2.2

10:27 | 10-5-3/2/1/b, owaisi pura, masab tank, hyderabad, telangana 500873, india
11:01 | 3-6-10, himayat nagar rd, chandra nagar, basheer bagh, hyderabad, telangana 500029, india

On argument driver mentioned that now the price is high
He also mentioned that it is mentioned over sms

But when i saw the sms, it is received at 10.28am after starting the vehicle
Got the sms saying

Fares are higher due to increased demand. You can cancel in the next 5 min without a fee. Please be ready within 5 minutes of arrival

It is 100% cheating customer business.. Without informing customer, they are charging double the fare.

Also the quality of the vehicle was very worst; no ac working.

I request and demand for refund and take necessary against uber company for such misguidance and cheating the customer.

When govt and company fixed and advertised as rs.10 per km;
How come suddenly they charge more than double without information

Uber website is not having any contact number or email id or no responsible person to take the complaints...

We need justice

From mehdipatnam i booked a cab for oldcity in uberpool, after 10 minz the # driver cancelled the trip so again i have to book another one but the same issue has happend, 2nd driver has also cancelled the trip due to which i have to go by auto.
But the same day i booked a cab at the time of returning from mehdipatnam to nanal nagar, the amount shown as rs 50 for the trip but after the drop, driver was saying that i have to pay 154. And i said for what i have to pay 154 then he said u have a credit balance of cancellation trips. It was very shocking and disappointing. So had to pay 154 instead of rs 50.
This was my fresh account cause in my previous account they did the same thing thats y i made a new account and the same day this # has happend. They r cheating customers. And drivers r vry rude n negative. Kindly refund my amount for my nxt trip. And they wont give any free trips. I tried many times but drivers didn't agreed.

I booked an uber ride on 8 august 2017 from dum dum park to kolkata station and the fare shown was rs. 152 but the driver took 284 as a cancellation charge but i haven't cancelled any of my rides before... This isn't correct. This is harassement for the customers. Uber services thinks that they can charge any amount... I would like to give 1 star to uber... Worst policy ever

Reference to the subject kindly note that my uber promotional trips has gone without using it, the expiry date was in oct 2017 however, it was showing while calling for the first ride but suddenly error appeared and the free rides deleted itself.
Please check and advice as i just came to india for one month and wanted to use uber but it's like cheating now i'm afraid.
My uber mobile is +91-[protected].

I have time and again tried uninstalling and reinstalling uber in my android phone.

My registered mobile number is [protected] and registered email id is [protected]@gmail.com

Despite all my concerted efforts, i am still not aware why uber credit of rs.243.41 is not being available for my future rides.

The details:-

I was wrongly charged rs.604 on thursday 3 august 2017 for my trip from west mamabalam chennai 600033 to chennai central railway station.

I had represented the issue and i was given a credit of rs.243.41 and it is visible clearly under uber credits.

The uber credits is in switch on position.

Yet alas the credit of rs.243.41 could not be utilised in upcoming / future rides.

It flashes a error message and force me to make cash payment only

I therefore request you offer an suitable solution at your earliest.

I took ride at 01.08.2017 at 20:32 from 9, elgin road, sreepally, bhawanipore, kolkata - 700020 to charaktala milani culb. But it took wrong location.
I was overcharged on my cash trip. It was a very bad experience, and the driver was very rude. Although i was very ill that time with fever that time he do bad behave with me. I am giving you the car no it is wb053264 and the name of the driver is laltu. I want the overcharged money.

Hello,

It has happend 3 times that i have been overcharged for my ride from wakad to vishal nagar.

At first uber app shows that it will be charged rs 49.
Later they charge me like 115 and 83 rs.

When i file a complaint on their website have pre written text that says :
"when you request an uber, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. This fare will also include elevated rates in case of high demand, if applicable."

Tomorrow they will charge me rs 1000 also and i cannot do anything.
How is the fair while booking not shown as a mazimum amount.
These are ill practises

I have booked a cab for nizzamuddin railway station but the driver didn't reach my location and he is calling me somewhere else, he was saying i can't come inside your street but i was on the main road and i was calling him there only but he denied to come there and drop my call and it was not first time, the behaviour of your many drivers are like this they behave very rudely and after 30 min they deny to take our ride last time also i missed my train just because of this issue and again it happened today how can you keep this type of drivers who don't want to take rides and deny after 30 min, this kind of stupid man are spoiling the name of your company and wasting our time too here i am sharing his number [protected] and his name is umesh.
I want my reply quickly what action you have taken against him otherwise i have to take any other steps. Hope you will take necessary action against this stupid man.

Thanks
Saurabh sharma
[protected]

Hi

I am shown a due of rs 114/- by uber.

Honestly do not know what the charges are?? And when do i owe uber, as i have always settled my dues for the trip.

In view of dues shown, i am forced not to use uber.

Request resolve the issue, by withdrawing the dues claims to enable me to patronise uber and continue relationship.

Thanking you

Sundar iyer

[protected]

Dear uber please stop sending me the promotions which i can't use. I get alot of messages from uber, giving promotions and sharing there own new information which i dnt mind and happy about it...
But the main thing i want to say is that i get 40, 50, 75% off message everytime and from there i can use only 40% off. If i can use 40% only than dnt send other offers. Please send me only the offers which is usable.. Everytime i type the promotions example 75% than it shows invalid

Today i had booked uber cab from naroda-dehgam road to ghodasar at
9 am. The timing of arriving driver was showing 5 minutes but driver came after 15 minutes. He was stopping car every after 500 mtrs and driving car like a bicycle. I have requested him not to stop car without any reason but he behaved very much rudely in presence of my daughter. I was stopping car on the plea that he wants to paste his device on the glass, then he said that he want to fill up the air in the tyre. I have told him that since one month i am regularly using uber cab but never seen such type of driver. He replied that this is my style. I seen that his behaviour is very rude and hence i have cancelled the ride. He charged rs.70 just for 2 kms. I have paid him rs.70/- to avoid confrontation. Such type of driver may tarnish the goodwill o[censored]ber. I request uber to refund me my payment of rs.70/- and strong action against the driver may be taken to avoid future complaints.

Driver's name : paresh
Car : hyundai xcent

Mere sath aisa bht bar ho chuka h.. Jb b ma uber book krti hu.. Vo bina bithye trip strt krke khtm b kar deta h.. Agr ma trip cancel krdu.. To vo mje paise bharne pad jate h.. Ma or mere friends totaly frustrated ho chuki hu is application se.. Ma nhi chahti sb log isi trah preshan ho.. Ap attachmenta me dkh skte ho. Mje bina pick kiye ride strt krke.. Fair b lga diya

Today i booked uber own.. Called driver how much time he said i m on another trip so i asked him to cancel. But he not cancelled trip and asked me to cancel due net problem i am able to cancel he is saying very bad language that to local language.. I asked h he said he won't... This driver number [protected]
Ka04aa8049 car number.. First train the people how to speak with customers..

Hi
This is regarding uber cab i booked it. Driver refused to come to pick up. Cab was booked in evening. Till now he didn't cancel the booking. Bcz if i cancelled d booking the amount got deducted from account. This is really bad servicing still we had tried to convinced him so many times. The way he was talking is too bad.
Driver name : ved prakash
Cab no ; dl 1rt 9736. Honda amaze.
Booking done from baba farid puri to vikaspuri. Hope you will take necessary action.

We booked a uber go cab maruti suzuki ritz from balaji nagar main road, yapral, hyderabad to four seasons, pjr enclave chandanagar at 3.05 pm which showed us àmount of rs.761 but after reaching the destination the amount was high i. E rs.1178 which is not at all fair. Plz kindly look into the issue. Driver name:venkatesh. Couldn't get the cab number. Driver number: [protected]

The previous booking driver vijayakumar behaviour was worst in my booking spot he refused come and stop his car. Opposite side of my road he ordered me come and cross the road, the road was divided by wall my knee is painting l said come by u turn to the road but refused and cancel my trip all was drivers mistake but you have collected 52 rupees fine to me you understand the situation and refund my amt and has to take severe action against driver vijaykumar

Hi

This is complaint against driver ajay vehicle number dl1rt9261 who overcharged us double fare. We hired this cab from location eicher school sector-46, faridabad, haryana-121003 for mansarover park, shahdara delhi-110032, 40 to 45km distance

Usually the fare comes between rs. 500 to rs. 800 which is under maximum 40 to 45 km but this cab driver charged us rs. 1600 stating that his meter machine is showing this what can he do.

The intentionally took the wrong long route when we enquirer about this wrong and long route driver said we need to drive as uber gps. He ignored our recommended route and took gps route which was very long.

Its clear a cheating on part o[censored]ber. How can uber cheat and allow its partner to cheater passenger.

We request you to please refund our overcharged money, otherwise we need to complaint to india and us authorities for uber cheating nexus.

This is our first ride on uber and uber cheated us. There is no customer support number or email id where we can complaint. We are also forwarding this complaint to transport department, govt of india to stop uber operation in india.

Never recommend uber in my circle.

Please reply us as soon as possible.

Ashwani sharma

I have recently booked a cab. When he is trying to contact us i had cut the call because i thought that is a company call. After that i realized and redial that number and we started riding. That uber driver was making cheap comments on us for not attempting call. We kept silent because its our fault. After that he need to take a u turn to reach our destination. We are not aware of that route so we told him to take a u turn to pick us. But he didnt informed us that our destination is opposite side. Its completely driver fault for not informing about the route. But he is making comments on entire girls. He said"these girls dont know anything. Thats y girls should not book the cab. They dont have knowledge etc etc". We are dissappointed for that senseless comments. How can he talk about girls like that. Such kind of drivers are very irritating. U please take care of your staff for not repeating such mistakes.. And atleast teach that driver some commonsense, not to make such rude comments on girls. Driver name is raghavendar goud from hyderabad. I will attach his details via photo. But please make sure that driver doesnt make such cheap comments on girls and let him know his fault.