Uber India Complaints & Reviews

I booked an uber taxi on august 10, 2017 at 5 pm indian time i. E.in chennai tamil nadu. The charges were shown as rs.167 and i confirmed the booking. My receipt showed as trip fare 168.81, l subtotal fare 168.81 and total as rs.168.81 but cash as rs.387/- how is it possible the total is not correct i should have been charged only as 168.81. N i was as rs.387/-. This is a mistake by the person who is doing this calculation. Kindly look into the matter and refund the amount charged extra and give me justice.
My code "nfimny"

I have booked the can today around 7.50. Pick up point at doddakannali. I can see in map that driver in same location. He made me to wait 10 minutes. I waited for 10 minutes and cancelled the trip.

After few hours later driver texted me in whats app, he is not at all professional. He did not texted me for any reason regarding the trip. He was talking non sense.

Please take an action. If you need any further details please reach out me

Cab number-8968
Driver number-[protected]

We booked an UberGo on Aug 5, 2017, which showed waiting time as 10 min while booking. But we waited for more than 20 min, still the cab did not arrive. When we called the driver, he asked to wait for another 10-15 min. So we cancelled the cab and took an auto as it was too late already. On the next trip I was charged Rs. 52 as cancellation Fee. Since it was not my fault, but the driver's, it was incorrect for UBER to charge me.

I have used UBER Go service from IFFCO Chowk, Gurgaon till Sector-5, Gurgaon on 17th July 17 at 10.07 PM and upfront fare was shown only around Rs 100. However driver forgot or intentionally (can’t comment) not ended my trip and went to Greater Noida & so.
Further, while making payment for booking next ride on 26th July (as payment is asked next booking through card on app), have observed incorrect billing of Rs 1852.55 (Trip started 10.07 PM, End Time- 7.05 PM, Total Trip time- 8 Hour 58 Minute)/ this wrong doing of driver. I still paid amount in belief that UBER will reverse excess charges once this matter/ wrong doing will come their notice.
Now it’s about more than a 2 week, I have raised complain about this on help section under “Someone else took this trip” on app, called IVR no.[protected], on web help and mail to UBER support at [protected]@uber.com with multiple reminder but no response at all (not even reverted).
Please help for corrective action.

Niteen Jain
jain.[protected]@gmail.com

Today (10.08.2017) at the time of booking a uber cap, from my home to mayo road, the amount shown rs99/- as per uberpass and after booking the same amount shown. But when i complit my trip at mayo road i paid rs255/-. This is happend in 2nd time, on 01.08.2017 same thing happend. Book uber rs99/- but paid amount rs318/-. I want to refund my excess payment.

Today it was raining and i could find a single uber in my area nor was the app taking my pickup location. I had to wait for not less than 1 hour to get a cab and even for waiting for so long i was enable to get a cab from uber. It is very problematic if i don't get a cab in such bad condition. This has not happened to me for the first time. I can't fathom how uber is giving such bad service.

Car number plate MH01CJ5519
Driver Santiago
Agreed to pickup at Kings Circle to Andheri Recreation Club, about 15 mins into the journey car stalled and driver Santosh said" fuel is low so can I switch off AC and I don't have enough fuel to drop you to destination, " we said no and then we agreed to drop us off near a station and then he dropped us at Bandra. When paying, driver Santosh asked for full price. Please look into this and advice uber drivers to make sure fuel is full tank before making a trip.

1) Travelled by Uber cab, Hyundai Xcent, MH48F4075 on 05.08.17 from Chattrapati Shivaji International Airport, T2 to Highland Residency, Dhokali-Balkum Road, Thane. Cab was booked by Uber Supervisorat P7 of Airport (due to some problem in my mobile). Supervisor showed me estimated cost of the trip as Rs.547. Received SMS on my mobile with Vehicle/Driver details. Upon reaching destination Driver charged Rs.685.

2) Whereas for my return trip from the same location to Airport T2 on 07.08.17 the estimated cost shown on my mobile was Rs.419.68 and the driver, Mr.Razi Ahmed charged exactly the same amount. So why it is different from the estimated cost in the above trip? Can I get refund?

3) Another fine experience: Upon reaching Delhi booked cab at 00:30 AM (08.08.17) for travel from T3 (International Airport) to Residence in Dwarka. Estimated cost shown in my mobile was Rs.333.44 whereas the driver, Gulinder charged Rs.701.16. Detailed analysis of bill showed that I was charged T3 Airport surcharge as well as T1 Airport surcharge each amounting to Rs.157.50. After crossing Mehram Nagar, at Palam Crossing instead of driving straight to Dwarka Road, the driver played a trick and took left turn to Domestic Airport. When I protested, the driver said that his GPS showed left turn and asked me not to worry as there was a short cut to reach Dwarka Road and brought me to my residence, thereby the GPS picked up T1 Airport charge also. It was not a shared trip and exclusively booked for me. Then why the hell the driver touch T1 when I had to reach home at dead of night. Like this he must have cheated several customers.

Are you listening? (Uber). Can you refund the excess amounts in both of the cases?

Uber is waste, they have disabled my account for no reason, & whenever I mail them they r simply telling the same answer again again, . Every time they will give the same answer,
"Hey Monika,

Thanks for writing in.

It appears that your account has been suspended for activity that violates our Terms and Conditions (https://www.uber.com/legal/ind/terms ) and will be unavailable for you to use until further notice.

Unfortunately, this means that you will not be able to access the platform or use our services and there is nothing I can do to have this restriction lifted.

Appreciate your understanding in this regard
Wtf this is. Plz do something
Email I'd -aggarwal.[protected]@gmail.com

I had booked uber cab from my mobile number [protected] or [protected] from FORUM VALUE MALL, Nr. Varthur, Bengaluru to Gopalan Splendour Habitat, ITPL road, Bengaluru 560037

I forgot my mobile in the car with the registration no. KA-01-AH-0690.

I called up on my Mobile number so that someone my notice the mobile and may return it but after few rings tha Mobile was switched off.

I called up the owner of the Cab on his mobile number and thereafter called the cab driver but he said that the passengers may have taken the mobile as it was a shared cab.

I requested the owner to share me the number of the passenger but the driver said that it will be breach of trust with the UBER and the UBER Office will give you the number on request.

I tried tracing the UBER registered office number on which I can log on the complaint but all my efforts went in vain as I could not locate the address or the telephone number of the UBER in Bengaluru.

I was given one number[protected] but later it was found that this number belongs to the UBER Driver support system.

Now I want to request the Authorities that these all service providers should have some of the number and a registered office so that in case of need we may take help with the service provider.

How safe are we with these service providers in India. NO number NO Registered Office No accountability...

Hi team,

We had very weird experience on last friday, (4 aug 2017)
We booked a cab on uber around 6 pm, the cab arrived approx 6 : 08 or 09 pm
I called the driver ([protected]) and told him that our destination is ghaziabad railway station, we would come down in 5 -6 min. He said ok
We were in lift at 6 :16 pm, the message flash on my phone of cab cancelled by driver and rs 42 has been deducted from my account.
Since we had to catch the train at 7:05 pm from gzb, me and my family were in quite tension, how this can be done by driver without any prior information. The time was running and we were not in any clue how to reach gzb station, if we will book another cab it will take another 10 -15 min to reach at our residence, but we tried our luck (In the meanwhile the rain got started the fair which was rs 149 went to rs 203.17 in the blink of eye), since there was no option so i booked the cab for rs 203.17.

In the whole journey we were in the mental stress, whether we will catch our train or not, we were lucky reached the station on 7:03 pm.

This was very bad experience with uber. I use uber frequently from last 2 year.

Dear sir,

This is to complain that i booked a cab through my wife mobile no. [protected] at 8.18 pm from bagmari bajar, kolkata to birajmoyee road, dasnagar, howrah - 711 105, vehicle no. Wb - 4262 (Approx) driver name : mr. Shailendra.

But, sorry to inform you that our family (My little son age 10 months, elder son age 7 year and my wife) when cab start for run, then driver told to us that uber service not for dasnagar area. We are several times use uber cab for this said location and he also force for cancellation this booking, when i refuse for cancellation then he canceled the booking and force to us for release the above cab.

Sir, this is not fear for us, in future we think for booking your cab.

I expecting your kind help in this regards.

Thanks

Khokan roy
(M) [protected]

On friday i. E. 04.08.17 i booked an uber from new delhi railway station to greater noida. The vehicle booked was swift dezire with up37 — supposed to arrive at 11:15 at the given destination till 11:25 when he dint come i had to contact him. As i asked him to come at gate no. 1 metro station at new delhi as all the uber, ola is coming he refused to come and asked me to come out of the station and he started abusing me as i could make out he was drunk. The name of the driver was mahendra so i had to cancel the trip.

I feel these drivers should learn to behave with the passengers.

Then again i booked with uber at 11:53 who refused to go to greater noida the driver name was manish.

On 10th August 2017 I booked an uber cab from Deloitte drive to Sanathnagar, Hyderabad. But he dropped me at wrong location (Kondapur X roads) and argued with me that was the location shown on GPS and asked me to get out of the car. The location where I had been left was double the distance from my actual destination and remote area where I couldn't get another cab or mode of transportation. I walked around 3kms to reach nearest bus stop and waited for 1 hr to catch a cab. The distance from my office to sanathnagar was 13 kms & because of picking this uber service and facing bad consequences It took 4 hours by me to reach home.

Moreover When I said I will lodge a complaint he was very careless and asked me go ahead.

I request you to take severe action on the driver and get me compensation for the rides I had beared to travel back from wrong drop point to home.

Below are the cab & driver details.

Driver: S Jagadeshwer
Silver Tata Indica

I booked uber for a ride in delhi that showed fare estimate rs. 65 but at the drop location the total fare at driver's phn was rs. 197 and the receipt said the extra charge was of surge price. This is literally unexpected and surge prices must be indicated in advance. I want my refund for the ride. An auto would have charged rs60 for which i paid almost 200 bucks for no reason to uber. Company is just making fool to everyone

@Uber is cheating customers. Everyone beware. I had booked UberX cab from Delhi to Indirapuram, but they sent UberGo cab, and that too ... without a carrier above. We had luggage but the #Uber small cab (that arrived at the cost o[censored]berX cab) did not have space. We booked an auto next. There was no point arguing with the driver. Nobody at #uberindia is responding to us, nor even registering this as complaint. It was time wasted, money wasted, and a headache I am not risking my time with @Uber ever. I am done with these ######### #####.

My information -
Mail id - [protected]@gmail.com
Mob - [protected]
My fare increased from 99 to 159.38 without any fair reason during the transit. The company keeps giving petty excuses that the pick up location and drop location was different, route was different.
I gave them the route map clearly indicating that neither of the above 3 changed. The only thing that changed was fare without any reason. Kindly help me out with this.

Sir on 09.08.2017 i have booked uber cab from chaitanyapuri to tv 9 office, banjarahills through paytm in share basis vide vehicle number ts13ua9570 tata bolt, at the time of booking it has shown 139 rupess but at the closing of my trip in tv9 office my paytm account debited 257 rupees, sir please check the trip details and refund the remaining amount my mobile number [protected]. My name t. Raghuveer reddy my mail id: [protected]@gmail.com

On 6/8/17, i have booked uber via app through credit card payment.
Location : chrompet to t. Nagar
After booking i didn't got any information suh as drivers contact number and driver call.
But they have debited my fare of rs 206.00 withot my travel.

I have tried couple of times to the helpdesk but i didn't got any proper response from them.

Please file this as a complaint against them.

I booked a ride with uber on 8th aug 2017 at around 11.30pm. Since the driver could not locate my location and was getting delayed, i had to cancel the cab when the driver asked for it. Consequently, uber showed that they have not deducted any money from my account, but instead, 42 rupees cancellation fees was deducted from my paytm account.
This is a clear case of fraud and customer dissatisfaction and i would like to raise it to the right forum