Uber India Complaints & Reviews

Hi last three days i am using uber cab n i have availed n apply the promo code of 50% off on your next 10 rides. But i think uber people don't understand the meaning of 50%. Instead of that they only reduce rs50 from total fare. If rs50 is off then why they r promoting 50%. 50% is something different half of your total ride.
So plz stop promoting.

Hello
My self rinku rajai. Yesterday i used uber first time. I booked cab but it was cancelled automatically... After that i book the cab agai from uber. It saw estimated fair 164 clearlly. Transaction id is as follow. T5e133a8e62cd0051f0cd2b00. 24 aug 2017, 01:22 pm. I travell trough that cab & reached destination confortably. At that time driver demand 275 ₹ insted of 164₹ may be it is 5 to 10₹ variation i can understand but it was huge difference between estimated and real fair. I argued with the driver but he did not want to understand the thing. So thats why i have to pay 275₹ at that time. Now i request you to refund difference money. Otherwise i have to take legal action. I m telling you second time first booking was not cancelled by me & also i don't understand what was the reason for charge more money then estimated.
Please justify...

More than 3 times it is happened i booked cab but not coming the driver my place and i am waiting more then then minute then he cancelled and every time company will panish me money why they take money whey the panish the cab drive wasted my job my time today it happened if it happened another time i am not taking uber cab you are doing bad jog

Bye eng akram

This is my second complaint with uber for the same problem. I haven't received any reply /action yet.

Every time i book a ride with uber, if i select paytm option, my booking shows error in the payment. It forces me to compulsorily select cash payment.

Does this mean the passengers have to carry loads of cash to utilize the service. Uber doesn't stand it's purpose of cash free travel!!!

I request you to rectify this issue at your earliest and stop the inconvenience caused.

I will be compelled to switch to ola cabs.

Uber has overcharged me on this trip to railway station to my home, driver has told me that there is some search issue and file a complain they will return you the money as it is too much but now they are not accepting that this is unfair amount.
Details screenshot attached

Even the parking is charged twice once by cash and one in final reciept

I am a doctor, on the way to attend the patients booked uber yesterday. After showing the car and waiting time of 19minutes, the cab driver arrived to nearby place about 200 meters away after 30 minutes and unilaterally cancelled by going off line. Driver by name sharanappa at 9.15 p. M. He could have refused at the first instance itself instead of making me to wait. If this is the kind of service one would get from uber i s thing i should warn the professionals against relying on the service. Please look inot the matter.

Dear concerned,

I am really taken aback and astonished to see the total bill o[censored]ber for today's ride for such trip!!!

During high demands there may be higher rates but this amount cannot be expected at all. This is just like fooling a customer wherein there could have been no hint at all. There had been an estimate from your end as rs.300 to rs.500 odd amount. But post trip completion it's rs.1000 odd amount? Is this justice and this way uber is doing business?
Normal taxi fares even during rush hours is around rs.350/- odd amount.

I will put this information to all and this is just a service cheating a regular customer by uber.

Will wait for your proper acceptable revert.

Regards

Arup kumar das

I booked an uber ride on august 12 early morning 5:25 am. I waited for five minutes but the driver's location was not coming near me so i called him and said why was he not coming to my location but he said he was new to the location and assured me he will come to the location asking the address given or see the map. I waited but saw that he was taking detours but never came near me so i again called him (It was nearly 5:45 am and i was standing there waiting) and told him if he could not come pls cancel my ride and i will book again but he argued me to cancel (Which will charge me 52 rupees) i called again and shouted him to cancel and cut the call. I called my friend and asked him to drop (Time was 6:00am and i was already late).

But the things that happened after that surprised me. I got notification that my morning trip in uber was charged 101 rupees and it showed that driver picked me up and dropped me (On the route in which he was taking detour). It really created a bad impression on you uber.

I have attached a screenshot of that "trip" and also my email id. Uber, if you are really serious about customer send a mail to me and i will give that driver details for taking further actions on that driver.

Hi, i want to say that now uber customer service is pathetic, in india uber customer care service is totally on ventilator, they didn't bother to reply any complaints, which may be very serious, earlier i complain about driver behavior with female which is very scary n horrible, but i complained uber help, but they didn't bother me to give me a single word reply, then i complained to police by online procedure, after couple of days i have issues with my fare, which is completely different to my actual payment shown by at that time when i booked my cab, i wrote all issue with detail, but then also they didn't reply, i m not only person who is very disappointed with uber customer help, every single person facing same problem. Finally we all decided to delete our account, but there is also having problem to delete our account, hence i requested so many times that please delete my uber account, but same they didn't listening n not bothering at all, this kind of behavior showing you that time almost come to demolishing, i m sure that you guys didn't reply my this mail too.
Avinash
Mobile-[protected] and [protected]
Pallavi [protected]

Hello
I was travelling from mumbai domestic airport to dadar station on 23/08/2017. Driver name is pankaj and vehicle no is mh03bc4366. His mobile no is +9-[protected].
I forgot may bag in the taxi on that day. Personally talked with the driver and asked him to send my bag via courier and promised him to pay him for the expenses by paytm.
Please arrange for my lost bag
Thanking you
Dr ranade, [protected],

I have booked an ride but driver was not getting the address, i have called him continously and in last when he haven't got address i have to cancel the ride, i don't want to cancel it i have guided the driver about the location by calling him but he haven't get the location then i have no other option the cancellation. Trip was of 22/08/2017 at 8:47 pm. My uber email registered id is pooja. [protected]@gmail. Cpm and registered number is [protected]

Uber service is pathetic, every time i am facing this issue that i am not able to book cab, just because of your drivers mistake
I have 3 numbers where all are showing with outstanding amount which is wrong, i always paid the amount all on time but still 3 numbers got on outstanding which is pathetic and i am going to take legal action on the same

[protected]
[protected]
[protected]

I am a traveller from delhi.
Uber, a cab service provider twice charged extra money from me. When told the driver 'sanjeet kumar' about the same, he started quarrelling and fighting with me. The driver was extremely rude and mannerless.
After which he called some uber helpline desk wherein the lady on the desk ordered the driver to take full amount otherwise he will have to pay the difference. Listening to this the driver talked to a higher executive, who again gave that stupid suggestion to the driver!
The lady at the desk also suggested the driver to call the police, whereas the company itself was on a major fault!
Highly unproffesionalism shown by uber india!

At about 12:30 pm i booked a cab, wb 23d 9320, tata indigo, driver's name bijoy shankar from 173, c. R. Avenue to howrah sandhya bazar. It showed the driver would reach within a minute. Supposing he had reached i called him. He refused to come as he had gone to girish park. He asked me to cancel. When i tried to cancel it showed cancellation charges would be levied. I stopped cancelling. I tried to contact him but he was not responding. When i called again from another number he answered and i told him i'd be waiting and he must come. For half an hour he was shown standing somewhere near shyambazar by google map. I had to cancel the trip and luckily this time no charges were levied, booked another cab. I was simply harassed and was delayed by half an hour. The driver's behaviour was very rude.

Today morning, i had taken a cab, for my usual destination (Please note that everyday i travel 4-5 times in uber). Strangely the driver refused to take the service road, which every other driver prefers to take. When i asked him the reason for this, he was very rude and said that he will not go.
He was very aggressive in his behaviour and rude as well and i was feeling intimidated.
It is because of such driver's attitude that uber is getting a bad name. Sack such drivers or else uber has several other competitors in the market to take over. (Just a word of caution and concern from an well wisher)
I dont want to travel with this driver again.
Name: shivaji
Time of travel: 7:55 am
Hope you will do something in this regard.

Adv. Chayanika basu

Dear uber support,

Kindly register my complaint, as on 21/08/17, first your driver named chandra didn't showed his face after i waited for about 40 mins at pick-up point in doddendakundi, bangalore and after i made calls he told me "do what ever you want i won't come" literally meaning your drivers have no standard, they are mostly illiterate and cheats.

Another event on 22/08/17 early morning, at 5a. M, unfortunately i booked your service at indian oil koyembedu, chennai - this time this driver said i'm at your location yet he wasn't, clearly from map he was roaming in another section of the city, for both circumstances i was charged 52rs.

Kindly explain this, or prepare yourself for legal action soon, because in both the circumstances i was not in condition to take other option then to cancel trip and shift to ola-cab.

Attachment - snapshot of the addition charge.

Dawrul islam
+[protected]
[protected]@hotmail.com

Dear sir,

I have received the attached mail. I am surprised how someone has used my e mail id in the uber registration. I stay in a city where you do not have your services and i am not registered with your app. Also i have not visited chandigarh in many years.

Kindly look into the matter and let me know the outcome.
Copy of email received is attached.

Regards
Nivedita sharma

₹ 81.59
Thanks for choosing uber, nivedita
August 23, 2017 | ubergo

11:45pm | 1336, 22b, sector 22, chandigarh, 160022, india

11:55pm | 2017, purv marg, sector 28 c, sector 28, chandigarh, 160002, india

You rode with rajiv
5.47
Kilometers

00:09:55
Trip time

Ubergo
Vehicle

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.
Your fare

Base fare
31.50
Distance
34.42
Time
15.67

Subtotal
₹ 81.59

Before taxes
77.70
Igst (5%)
3.89

Collected
₹ 81.59
Cash

Issued on behalf of rajiv sharma
Visit the trip page for more information, including invoices (Where available)
Xidb[protected]d1-40a3-948d-8a045e93309d
Pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Get a free ride worth up to ₹25 when you refer a friend to try uber.
Share code: niveditas1630ui

Dear uber u have u to have to understand why ppl use pool.. U have increased the cost suddenly.. And it takes hell of a time to reach destination.. U have to be a little understanding.. Either reduce the price or the time.. Being the 1st rider i pay more and sit for hours.. This is irritating. Do something before u find ppl leaving uber pool n opting for other options

I had booked an uberx today from account by the name of deepak pathare. The trip was scheduled from nalasopara (West) to lilavati hospital. Drivers name was phoolchand mishra (The driver was not the same as shown in the uber app, his name was sunil mishra). The ride started at around 03:30 from nalasopara and ended at around 05:30 at lilavati hospital. At the time of booking the total fare of the ride was showing 1108 rs. But when the trip was ended the fare on the drivers system was showing 1446 rs.
I was asking the driver about the same problem but he kept us engaged by saying something regarding uber and pushed the "collected cash" button on his system because of which the amount of 1108 which was showing on our system was also replaced by the amount of 1446 rs amount. Even if i book the same ride now also i get a fare around[protected], then why that extra 338 rs were added to my fare.
Throughout the journey the driver took the car offroute for refueling. Also the traffic was moderate, we merely spent 15-20 mins (30 min max) in the traffic. I was unaware of the fare, i thought bcz of traffic uber must have added that extra money, though i felt something fishy as that driver hurried to press cash collected button, still i pressed 4 star review (I shud have given 0 rating). I usually ride with uber but this was the first time i faced such a problem!! Worst uber experience till now. It would be helpful if i get that extra paid money as a refund & i request uber to take appropriate action against that driver. I dont have the details of his car since my father havent added his mail id on uber app. I expect a call from uber.
I hope you will draw your needful attention towards this problem as soon as possible.

We hired uber cab in jaipur and we reached the destination, driver demanded 4 times more than actual price which we get initially at the time of ride booking and on asking he didnot agree to talk to uber executive and started snatching our phone and started verbal abusing. His name is suresh and he is from sikar, rajasthan. Please take necessary actions against him.