Uber India Complaints & Reviews

I am a traveller from delhi.
Uber, a cab service provider twice charged extra money from me. When told the driver 'sanjeet kumar' about the same, he started quarrelling and fighting with me. The driver was extremely rude and mannerless.
After which he called some uber helpline desk wherein the lady on the desk ordered the driver to take full amount otherwise he will have to pay the difference. Listening to this the driver talked to a higher executive, who again gave that stupid suggestion to the driver!
The lady at the desk also suggested the driver to call the police, whereas the company itself was on a major fault!
Highly unproffesionalism shown by uber india!

At about 12:30 pm i booked a cab, wb 23d 9320, tata indigo, driver's name bijoy shankar from 173, c. R. Avenue to howrah sandhya bazar. It showed the driver would reach within a minute. Supposing he had reached i called him. He refused to come as he had gone to girish park. He asked me to cancel. When i tried to cancel it showed cancellation charges would be levied. I stopped cancelling. I tried to contact him but he was not responding. When i called again from another number he answered and i told him i'd be waiting and he must come. For half an hour he was shown standing somewhere near shyambazar by google map. I had to cancel the trip and luckily this time no charges were levied, booked another cab. I was simply harassed and was delayed by half an hour. The driver's behaviour was very rude.

Today morning, i had taken a cab, for my usual destination (Please note that everyday i travel 4-5 times in uber). Strangely the driver refused to take the service road, which every other driver prefers to take. When i asked him the reason for this, he was very rude and said that he will not go.
He was very aggressive in his behaviour and rude as well and i was feeling intimidated.
It is because of such driver's attitude that uber is getting a bad name. Sack such drivers or else uber has several other competitors in the market to take over. (Just a word of caution and concern from an well wisher)
I dont want to travel with this driver again.
Name: shivaji
Time of travel: 7:55 am
Hope you will do something in this regard.

Adv. Chayanika basu

Dear uber support,

Kindly register my complaint, as on 21/08/17, first your driver named chandra didn't showed his face after i waited for about 40 mins at pick-up point in doddendakundi, bangalore and after i made calls he told me "do what ever you want i won't come" literally meaning your drivers have no standard, they are mostly illiterate and cheats.

Another event on 22/08/17 early morning, at 5a. M, unfortunately i booked your service at indian oil koyembedu, chennai - this time this driver said i'm at your location yet he wasn't, clearly from map he was roaming in another section of the city, for both circumstances i was charged 52rs.

Kindly explain this, or prepare yourself for legal action soon, because in both the circumstances i was not in condition to take other option then to cancel trip and shift to ola-cab.

Attachment - snapshot of the addition charge.

Dawrul islam
+[protected]
[protected]@hotmail.com

Dear sir,

I have received the attached mail. I am surprised how someone has used my e mail id in the uber registration. I stay in a city where you do not have your services and i am not registered with your app. Also i have not visited chandigarh in many years.

Kindly look into the matter and let me know the outcome.
Copy of email received is attached.

Regards
Nivedita sharma

₹ 81.59
Thanks for choosing uber, nivedita
August 23, 2017 | ubergo

11:45pm | 1336, 22b, sector 22, chandigarh, 160022, india

11:55pm | 2017, purv marg, sector 28 c, sector 28, chandigarh, 160002, india

You rode with rajiv
5.47
Kilometers

00:09:55
Trip time

Ubergo
Vehicle

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.
Your fare

Base fare
31.50
Distance
34.42
Time
15.67

Subtotal
₹ 81.59

Before taxes
77.70
Igst (5%)
3.89

Collected
₹ 81.59
Cash

Issued on behalf of rajiv sharma
Visit the trip page for more information, including invoices (Where available)
Xidb[protected]d1-40a3-948d-8a045e93309d
Pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Get a free ride worth up to ₹25 when you refer a friend to try uber.
Share code: niveditas1630ui

Dear uber u have u to have to understand why ppl use pool.. U have increased the cost suddenly.. And it takes hell of a time to reach destination.. U have to be a little understanding.. Either reduce the price or the time.. Being the 1st rider i pay more and sit for hours.. This is irritating. Do something before u find ppl leaving uber pool n opting for other options

I had booked an uberx today from account by the name of deepak pathare. The trip was scheduled from nalasopara (West) to lilavati hospital. Drivers name was phoolchand mishra (The driver was not the same as shown in the uber app, his name was sunil mishra). The ride started at around 03:30 from nalasopara and ended at around 05:30 at lilavati hospital. At the time of booking the total fare of the ride was showing 1108 rs. But when the trip was ended the fare on the drivers system was showing 1446 rs.
I was asking the driver about the same problem but he kept us engaged by saying something regarding uber and pushed the "collected cash" button on his system because of which the amount of 1108 which was showing on our system was also replaced by the amount of 1446 rs amount. Even if i book the same ride now also i get a fare around[protected], then why that extra 338 rs were added to my fare.
Throughout the journey the driver took the car offroute for refueling. Also the traffic was moderate, we merely spent 15-20 mins (30 min max) in the traffic. I was unaware of the fare, i thought bcz of traffic uber must have added that extra money, though i felt something fishy as that driver hurried to press cash collected button, still i pressed 4 star review (I shud have given 0 rating). I usually ride with uber but this was the first time i faced such a problem!! Worst uber experience till now. It would be helpful if i get that extra paid money as a refund & i request uber to take appropriate action against that driver. I dont have the details of his car since my father havent added his mail id on uber app. I expect a call from uber.
I hope you will draw your needful attention towards this problem as soon as possible.

We hired uber cab in jaipur and we reached the destination, driver demanded 4 times more than actual price which we get initially at the time of ride booking and on asking he didnot agree to talk to uber executive and started snatching our phone and started verbal abusing. His name is suresh and he is from sikar, rajasthan. Please take necessary actions against him.

On sunday 20th august current i took two rides on uber taxi. I was charged rs 10 extra in one trip and rs 40 extra on the second over and above the upfront fare shown on the webpage before i boarded the cab. I claimed for refund but they flatly refused saying their system is perfect & i have been charged correctly.
They also sent me a promocode save500 on 19/8/17 but it was not activated on my account. When i demanded why, i was told my a/c is not entitled for the promocode. Thus they are fooling the riders. There is no transparency in their dealings. My email id is [protected]@yahoo.co.in

I am complaining against uber. I was shown an amount before calling for the car.. Rs 104. I did not change my destination. Yet on reaching the driver asked me to pay rs 187 with no explanation. I found no details of this payment in my app. No charges showing in the app. I complained though uber app and asked for a refund.. But i have not got any call or revert or refund even after 48 hours. Uber has no customer care number in india. There is no update on my complaint in the app. Plz help resolve this issue.

After completion of the trip, the amount worth rs 186 was deducted from my paytm account as well as the uber driver took the cash worth rs 170 from my friend. My friend was travelling in the uber, i booked for her.
This is so unprofessional behaviour. I need my amount back. Driver's name is abhishek.

Even though the driver knew the amount has been received by paytm, he asked for cash from my friend. As my friend was unaware about this, she gave the cash worth rs 170 to the uber driver.

Yestersay on 22/8/17 i took a ride from owaisi hospital to abids big bazaar and the original fare was 83.51 rupees but at the time of drop off the fare increased to 190.89 rupees as you can see in below screen shots, i paid a total of 131 rupees by cash and 59 rupees were deducted from. My wallet but they have now changed my fare to 131 from190.89 and they have refunded me only 58 rupees but not my old credits which they also deducted, tgis has been happening quite a times two different fare story and its a fraud that they have changed the fare only on my compalint from190.89to 131 despite the fact that it accounts for only the cash which i paid, but they have deducted my credits tooo and displaying a wrong fare as 131 which is a complete fraud to cheating my credits at the top of second screen shot u can see the fare as 190.89 but down they have changed to 131 rupees but i paid a total of 190.89 rupees it a total fraud case
My contact no is [protected]
And the driver contact no is [protected]

Today at around 8pm i booked uber from nenapirali editing to home. Driver satish made me to wait for 10 minutes and he cancelled the trip immediately from your desk i received msg to book another can. Which i did and came back home. Meanwhile i received a message that i have to pay 52.50 extra. For what? Why you people are taxing me for no fault of mine. You better ask the driver why he cancelled?? Again the new driver asked me extra which i refused to pay. I am upset with uber and soon will shift to ola.

We had travelled in uber pool from the opposite of our location we booked and were dropped against the wish o[censored]s i. E the drop location was after the residence. My house is in gi block of sarojini nagarwhich comes just before lane g. Due to mapping o[censored]ber, the residents of gi block are compelled to board from g lane or school. No.3 of g lane.. While drop werequest the driver to drop before the lane comes as it is nearer too. But to our shock the driver was talking in an idiotic manner and was inclined to trouble us by not listening at all. He was very hot headed and there was no other passenger except another female friend of mine. We told him aboutr complaining to your organisation reg his misbehaviour but he was damn cared about this..

It is therefore requested to llook into the matter and redress the complaint and intimation may be sent in this regard at the most earliest.

We

Dear uber.

Uber cab charged more money.

I have booked uber cab from kausambi metro station to noida sector - 62. Uttar pradesh area only within 8 km. They charge toll tax twice which are not applicable my ride. My booking ride rs-73. But uber charged rs - 300 after completion of ride. I complaint to uber application but no reply till now.

Thank - awadh
Mobile[protected]

I booked uber pool from the sheikh sarai phase 1 pocket c to infinity tower gurgaon on 22nd august 2017 at 8.05 am. Fare was shown rs 179/
I was dropped at infinity tower gurgaon at 9.30 am. However receipt shows drop at haus khas at 10.13 am and fare deducted from my paytm wallet rs 763/ instead of rs 179/. I have not travelled beyond infinity tower gurgaon. I attended my office from 9.30 am onwards please check and arrange to refund the amount of rs 584/ wrongly charged (On account of non closure of trip by driver).

I booked a cab on 22 august at 3:52 pm from gulzari gali subhash market kotla mubarak pur to nehru nagar lajpat nagar.
The fare was ₹58 while the driver took ₹108. As a proof i have attached the receipt .
I want to submit a complaint on the driver and want the rest cash back at the earliest.
Driver details are given below:
Driver Name: Bhupender
Car : White Maruti suzuki ritz

I travelled in uberpool on 17-aug-2017 night around 9:00 pm in chennai. I was listening to songs on my phone, just before getting down i kept in bag and while getting down the phone dropped from my bag i guess... Within half an hour i realized my phone was missing. Immidiately called uber customer care, then i come to know there is no direct customer care for uber in india. It's just automatic machine which calls your last ride through which we can not even trace drivers number. Tried several times driver did not take the call finally picks the call and starts shouting without any concern of helping me. He said you take uberpool and then loose your phone and expect to get it back there is nothing in my cab (Without even checking it ones), he says i have some drops and its raining i cant get out and check... On repeatedely requesting driver agrees to give phone to the passenger sitting at back seat whom i requested to check if any phone is there she said there isn't any phone. After that again spoke to driver, he started shouting again so rudely "i dropped 3-4 people after that someone would have taken, how do u expect to get your phone back" even requested to share details of rides taken after me, but he denied saying its not possible. I lost my new phone honor 6x grey color model. Went to police station thought atleast would get some help but there also i got an answer like"you don't have driver details, his number, his cab details tell us i[censored] were a police how would you find him" on requesting to track my mobile through imei no., i come to know that until or unless it is a cyber crime imei no. Can not be used to track a phone, sorry we can't help you they said, just call customer care and find out. I tried every possible way to track my phone but could not.

Now do i take it like... Once you loose phone in india, please loose all your hopes of getting back... Specially in uber cab as there is no direct customer care in india to help u out... Feeling very disappointed, as i knew exactly where i missed my phone but still cant find it... Someone if knows do share some ways to track phone.

The car attached with you bearing no dl1arta2834 was driven by the driver in a zig zag manner ad was chewing the tabbacco. On the high way he opened the door to spit the chewing tobacco without looking back that any vehicle is coming to the back although we were very alert and due to the alertness no mishapping took place. We told the driver about his unprofessional driving, the driver instead of regret started blaming us. I can logde a complaint with the local police but waiting for first your response.

Waiting for your action and response.

Madhav
Advocate

Dear team,

I am skanda kumar, ph: [protected] user o[censored]ber services in bangalore city.

I have used the cab service on dt:[protected] around 9.30 pm, the fare is 165.59, that i paid to the driver through cash. But the uber application showing that payment is pending..

I request you to close this issue at the earliest.

Regards,
Skanda kumar a s
[protected]