Uber India Complaints & Reviews

Regarding the above problem i have already submitted my complaint and received reply as mail system failed and my complaint mail has not accepted. I need clarification to whom i have to make the above problem to uber management.
Tried for customer care contacts
No response
I would like to have your feed back to my email id
[protected]@gmail.com

His is complaint against a UBER driver regarding cancellation of ride on 12th August at 4PM.

Driver is so rude and threatened me to cancel the cab from my end for no reason. He accepted the ride and as he is 4km away from my place (with 6 min for arrival to my place) he denied to serve the request and asked me to cancel the ride. As the cancellation initiated from his side I requested him to proceed with cancellation. As I am from different state which he understood from my language he started threatening me about his local power and he asked me to stay at my location threatened me to get into physical spats with his gang. I have disconnected the call but he called me 21times from different numbers. He came to my destination and asked me to come out. I even cancelled my emergency trip yesterday with the fear of physical assault with these kind of goons being hired in Uber. I severely regret for using Uber in our entire organization and I have already informed all my friends and relatives to give minimum rating and uninstall the app. I will lodge a complaint in my office too, to make sure we no more approve uber cabs and get all employees to use another portal for bookings, if no immediate and appropriate action is taken against him. I feel unsafe here with uber drivers and especially with women employees using this cab is a big concern to our organization. Please arrange a immediate call back on my number (+91-[protected]) from Uber support. I am not going to leave this here i[censored]ber doesn't take proper action against the driver. I am going to lodge a police complaint against driver and uber if this is not handled properly by uber.

There is no need of raising local/region feelings in this case. I have cancelled my cab many times when driver requested me to do that irrespective of the person who initiated the cancellation. As an IT professional, I will never involve in such disgusting matters and will try to solve things with utmost respect towards anyone. In this case, i followed the same but he started the conversation in a rude manner.
This guy is so adamant and threatened me and waited for me to come out. I have informed the same to my security guard and i have taken all the proofs related to the incident. I am ready to submit all the required proofs to take it to next level. If there is no action taken in next 2-3 days, I will file this matter in local police station and consumer forum. I am going to post this on my FB wall stating no action from UBER and explain them how dangerous to take rides with UBER. I do not want anyone else to face the same situation which leads them to mental pressure.

I need to understand on how UBER being a such reputed organisation recruits such kind of drivers because of which people loose trust on making bookings with your portal. I also want to understand on what kind of action will be taken against this person. I request you timely update on this else i will escalate this to next level with my organization's help.

Driver involved in vulgar spat with me stating that it is his own cab/diesel and neither UBER or my father is paying for him. We trust organization and not drivers and its our money which is feeding them and we are not dependent on UBER.

Already 5 members of of close aides have deleted the app and gave minimum rating and this will continue to happen in my organization and will reach in 100s if no proper/immediate action is taken against him.
I really expect an immediate call back for quick resolution on this matter.

Below are the cab details and mobile numbers from which he called 21 times to threaten me. I still feel unsafe to stay here as he is aware of my location address.

Driver Name: Vinod Babu
Cab No: KA53C7275
Driver's Mobile Number : [protected] / [protected] / [protected]

I have provided all the details to UBER on first day itself but till today i did not get any response on such serious issue reported. They dont have any customer support numbers, no email id's nothing. i really fed up with the UBER drivers and no action taken against the driver till today.

For cancellation of booked cab, company charging from public and when we raise any complaint they are not even looking into the issue.

Serious action needed on this for the safety of public. I am cocerned about senior citizens and safety of womens/Girls.

Hi uber

Myself deepika, travelled in uber go on 15th august at 8:24am from watkins lane till newtown rajarhat... My account showed me... It ll be charged rs.252.32. On the arrival the bill came to be rs. 298.18 and i was forced to pay rs. 300 for what purpose i don't know.

Plz refund our money which was taken by mistake i guess... Kindly rectify the problem.

Thanks
Deepika

Hi uber

Myself sucheta, travelled in uber pool on 13th august at 9:50pm from sowcarpet till abirami mega mall... My account showed me... It ll be charged 89.53rs for two passengers in uber pool. On the arrival i paid 142.0rs for what purpose i don't know. It said riders outstanding balance.

Plz refund our money which was taken by mistake i guess... Kindly rectify the problem.

Thanks
Sucheta

Uber massges me today your next 10 ride uber will be 50% off and promocode is given. I'm open my uber account and code fill up. I'm see uber notify me your promocode is expire. What to do uber is lyar. if you not afford to a free ride so not cheating from customs. If you not given me 10 ride 50% of so I'm not using to a uber cab and not using my friend. Some issue time before with me. Let's see What' r u doing

While in my uber ride which was supposed to be cashless, my driver said that the payment portal was down and I need to pay by cash, to which I agreed and later on found that I was cheated, I complained to uber hoping to get my money back, however they did nothing not even allowing me to contact the driver, this is planned robbery in broad daylight.

I booked a ride in uber today at 4.44pm and the driver said he already on another ride. So he will come after 20 mins and took my 3-4 mins on call. After that when i cancelled the ride to book another as i have to catch the train within 30 mins. Uber charged 52 rs as cancellation charge. It was the drivers mistake how he accepted my ride while he was on another ride already. Please solve my issue.

I saw d rate for d required destination frm my house n it showed rs336.. N i applied freedom15 code for 50% off. The code was applied. Again wen i chcked immediately the rates r same... R d promos really applied fr uber riders or u r cheating the customers? Each time when i check it is like this... For this nly uber is giving so many offers is it??

U r really cheating the customers.. And note nly dat.. Now a days its showing high rates in chennai... I don no abt other states.. But fr chennai uber rates r tooooooo high.. Which makes us note 2 use uber itself... Either improve it or close d company... Because slowly as time progresses uber ll be considered as useless by people... Already half of them stopped using uber nw.. Please take actions seriously

Hi My name is Iswarya R i booked a ride on 11- Aug - 2017 19.24pm from Sundar Nagar Ekkatuthangal to Adambakkam. Driver before coming to the pick up point started the ride and didn't reach there for more than 20 mins. Called him many times no response.. So cancelled the trip. But still got mail that i have completed my ride from ambedkar nagar to ashok nagarthough i didnt ride on that and cancelled that too.. please take care of these things.. i really got frustrated on that day as i didnt get cab due to rain. Below are the driver details

Driver Name: Kumaran
Vehicle: Tata Indica

Dear uber team,
I have forwarded your message to connect more of my friends to uber services. Message reads-i'm giving
U inr 50 off each of your first 2 uber rides. To confirm use code 'neerajj1532ue'... On my mobile
Number.
I am pained to know that forwarding such message (International message) incurs high costs & it costed
Me inr 60 for sending it to 12 persons.
I am sorry to say that i feel cheated & similarly many more people must be feeling cheated. Even your
Email address mentions uber india but forwarding your message to connect more people to uber is causing
Loss to myself & my fellow countryman & we are inuring cost on advertising/advocating your product.
Hope to listen to an appropriate justification to my grievance.

Thanks and regards,
Neeraj
Email id: [protected]@rediffmail.com

On Saturday early morning, received text message from Uber for issuance of promotional voucher for Rs. 50/- off till next 10 rides.

Called the cab for a destination and the charges was Rs. 78.76/- and the promotional code didn't worked out and showed as invalid or expired.

When inquired the same with Uber through mail, they replied to me very silly answer that the promotional code has been already expired in the month of June-2017.

When inquired them that how can a code can be expired before its date of issuance, than they are not reverting now.

Kindly look into the matter..

Uber overcharges the riders. At the time of booking, it will indicate a fare to the selected destination. When u get down at the destination actual fare is always more and when contact Uber, they simply say your final destination is far away from the destination indicated at the time of booking or you have taken a different route other than that indicated by GPS. Several times, though none of these allegations are correct, Uber has charged excess fare and Uber simply stopped responding. They ar a bunch of cheaters and robbers.

Suryanarayana Malapak

As i had booked uber cab today at 1 am and i had waited halfen hour and then called the driver but the cab driver was not responding to my call and i had waited more 20 mins then also the driver didn't respond. And even he didn't call back. I don't no his name as he changed the cab but am having his number ([protected])

So i request you to take an action against him.

Sir, i have booked a cab on july 22, in chennai, but the driver refused to come for the short distance and made has wait for 20 minutes during night time and he himself cancelled the trip. Aug 13th i taken a trip for that ₹80 was the fare, but driver collected 80+150 =230. 150 for last trip cancelled, but it was done by the driver. Driver behaved like a rowdy and not willing to talk to the uber office. This makes me fear to travel in uber cab. Please be careful with uber.

Sir/madam,

On 04/08/2107 @ 1.01 hours, i have booked ride for terminal 1-d from nirman vihar.

Driver jagdish attended the call. But riding him was the bitter & loss making experience with the uber of so far.

You records will speak how frequent rider i am o[censored]ber, this first worst experience of me not only caused humiliation & frustration but a loss of 6500/-

First of all it was not driver jagdish himself but some one else who just few days back entered in delhi. He admitted that he is not aware of the routes.

Your tracking will speak. The distance of less 20 kms is covered by him for 28 kms by taking wrong routes. Further the normal time 40/45 minutes has been consumed for one hours & forty minutes. Instead of terminal one d he reached at terminal three.in confusion & stress he drove the vehicle in a rash & unsafe condition.

He dropped us at the destination at 2.40, minimum one hours late than schedule. This result into the missing our flight. It took us to face financial burden of 6500/- to book next flight after three hours.

Request you to make good of my loss of rs. 6500/- & initiate action against the cab driver.


Regards,

Y p miglani
# d 235 top floor
Nirman vihar
Delhi pin - 110092
Mob-[protected]

I booked a cab at iit guwahati campus to travel to national law university & judicial academy, assam om 13th august, 2017 sunday at around 16:30 hrs. The cab came to the location spot and when he get to know the destination, he started abusing me and forced me to get down of the car. Even after all these humiliation he refused to cancel the ride getting known of the fact that my meter is going on. I had no other option other than cancelling the ride and the cab service providing company i. E. Uber also deducted rs 40 as a cancellation fees.
I felt very much humiliated and want the authorities to look into it.

I have booked a uber cab on 11.08.17 6.30 p. M.. As soon as i got the number i spoke to the driver and informed him that i was waiting for him. It was raining heavily so i was unable to take his call but i called him back immediately. He told me my booking got cancelled. Why are uber drivers so insensitive? Will you behave like this in us a? Just because indians don't drag the mncs to courts they are encouraging their drivers to behave in rude and deplorable manner? I request the company please take action against such drivers so that poor indians get proper service.

From two months am struggling to update my contact details and pay my previous ride fare.
I have two accounts coz first account was accessible and as it was an emergency time i made another account using alternate contact details.
I need to clear my dues with uber and update my correct contact number.
I mailed them but no use. No response. Ive been asked identity proof and gave them. I need to delete one account and keep one with proper details.
Someone please help me and call me up.
It's annoying by getting such revert.

Dear uber,
Am booked cab on April 2017 but some location Issue driver cancel the cab. Cancellation charges Rs. 63 pending from my side.
On 3rd of August I paid Rs. 63 to driver shiv then on 6th of August again in evening ride driver Bal asking for Rs. 63 .
Because of there amount collecting process again I paid Rs. 63

Kindly refund my amount because of April cancelled ride due to driver location not found why I pay again and again..
Resolve it asap.

Yesterday night i was book uber for my destination but one driver was accept my ride and suddenly he was canceled it without any reason and it is diverted to another cab driver was take too much time to reach at me and because of that thing i was cancelled it my cab. Because of your driver i was cancelled it and uber was charge me payment.

From now onwards i will not choose uber for any drive. It is for sure.