Uber India Complaints & Reviews

Uber has deployed a set of vehicles whose drivers either don't have license to travel to the destination or does not have interest to pick up the passengers from its location. As a result the drivers merrily state reasons for not initiating the trip. However, uber as comfortably adapted the principle of charging directly (Through paytm) from the user without even giving the user the scope to express the problem. Is this the new way to make business at the cost of harassing the passengers who don't get to travel on time as well as forced to make payment... Its high time uber should be using correct policies to charge consumers and refund the illegitimate recoveries.

Hi all,

I have traveled on uber pool today and they have charged excess money which was showed earlier while booking. Fortunately i had taken the screen shot as soon as i booked the cab and but end of the journey they given different bill amount. When i requested uber they are saying nonsense justification that i traveled additional distance. This is the trip i travel regularly with uber to office. Now i am scared to travel with this looting people because i may not have their asking money while dropping.
Please find the screen shot for reference.

My name is ashish from chandigarh and my registered mobile number is *. I am writing this e-mail regarding the unfair activities being done by the uber drivers in last few days. I would like to inform you that the drivers cancel the pickup request after accepting the request. I came to know from one of the drivers that the cancellation is being done just because the drop location is not they preferred location to do so as they will not get pick for their next trip.in both scenario the cab driver cancelled the request. I had to wait for 27 minutes and 19 minutes for next driver to pick up respectively.

I would like to understand that why the cab drivers do this such things with the customer. Please look into this matter which is quite serious. If you look my records, i am frequent traveller o[censored]ber. This such kind of servicers is not acceptable from such a big multi billion company. Kindly take my request seriously before i take any legal action against the services.

I have attached the screen shots as the proof for both the drivers along with their name, taxi number, date of journey and the preferred location of drop.

Kindly have someone to revert on this issue.

P. S this is 2 such issues which i have proofs. Otherwise it happened multiple times when my wife booked her cab from her registered mobile number and it is concern on women’s safety as she had to wait for this such scenario

This is my mail id.. [protected]@gmail.com, i have been charged wrongly on a cancellation where the driver denied duty.. As he said he would take 20-30 min due to traffic.. And hence i asked driver to cancel the ride but he didn't do it for long time as i was waiting for it to be done so that i can check of other possibity.. I have already registered my greivances before to nullify the amount charged but still your company is yet to respond.. I expect your team to please verify first with the driver before unnecessary charging to customer this way.. I expect a much speedy response to this greivance registered and in case of any query.. Pls call to [protected] or mail to pragati. [protected]@gmail.com

Hi i booked a cab using uber app bound to my destination of vikaspuri new delhi from mohan garden dwarka. The sub total was rs 148 but i was given a promotional discount of rs 33 and transport fare limit max discount of rs 17 so technically i should be charged rs 99. But this uber driver charged me the entire amount of rs 148. Pls suggest me how to get refund.
Akash gupta-[protected]

Hello i am living in uttam nagar and i took uber from dwarka sec.16b and i hired a uber cab so that me and my baby can reach home with comfort. Dl 1rt 4426 wagonr white colour owner name manoj kumar the driver who was driving the car he misbehaved with me when i request him to increase the ac as it was very hot and humid at around 7.30pm dated 2.08.17 he said very rudelly that i will not increase the ac and you could end this ride, as it was very inconvenient for me in the middle of the road with baby without any internet service in my mobile phone to switch into the another cab. Its very difficult to go with these kind of drivers. Give me solution of this misconduct or else i will go to consumer forum for this misbehaviour and misconduct

I am chandrashekhar from bangalore. I took a ride today evening at 6.18 pm by uberpool covering a distance of about 7.7 km vide your invoice no. Rullaioq[protected] dt. 4th aug, 2017. Mr. Venkatesha. C. Was the driver.
After stopping at the drop location, driver asked me open uber app on my mobile phone. Thinking that he will show me the invoice details, i opened the app. After it got opened he snatched the mobile from me and rated the raid as 5 star without my consent.
When i objected, he was very rude in his reply and said it is our choice to rate the trip experience and that i can lodge a compliant with uber.

To best of my knowledge, the rating of the trip is assessed by the customer and not by the driver himself. This was a very bad experience and the behavior of the driver is not acceptable.

Assure your customers that such unpleasant incident will not repeat and take necessary action on the driver to avert such happening in future.

Chandrashekhar
Bangalore - 560 098.
Mob: [protected].

I took a cab on 21st july this year. By mistake i switched to paytm payment method and my paytm account was not on this number. So for that trip i had to pay the cash to the driver.

But now when i take another trip, it reflects in my account that i am gonna have to pay the same amount for the next trip in addition to the fair for that trip.

I gave the money to the driver, and the driver wasn't at fault either. He was really friendly and helpful.

Uber, you are charging me same amount twice.
Please, resolve the issue that i am facing.

Also you don't even have a contact number where i can call you and ask you to resolve the issue.

Name: rajesh
Contact : [protected]

I have attached the screenshots for proof.

I booked a cab on sunday i. E 30th july'2017 from dp road, kothrud to westend, aundh.in the app, the amount was shown 189 inr (Approx), but when i reached i had to pay the cancellation amount of the previous cab that i cancelled.

The reason the cab was cancelled is the app detected the wrong location inspite of entering the location where i was. So, when i called the driver, he was at different location, and denied to come to my location. I had to cancel.

Please process my refund of cancellation which was added in my ride of 30th july'2017.

The registered number with uber is: [protected]

Thank you

I had booked uber from my app (Phone no [protected] [protected]@gmail.com) yesterday from parnasree, kolkata to dum dum airport for 523.60 inr, after reaching the destination i was charged 768.95 inr. This is cheating. Now the route was the same as last trips so please don't tell you took a different route. I am a frequent traveller with uber but last evening mental trauma i had to go through was really disgusting. I want a refund of the difference. Pls look into the matter.

When i booked uber pool ride it showed Rs.40 but driver device showed 303.94 so i have paid that amount, this is totaly unacceptable how could be so much difference same fare of 40 i paid in earlier trip, this was a uber pool ride and in between my trip driver also took another rider and drop them to their location this takes lot of time and he was taking route as per his own choice he was following MAP assistance after that he took a different route which is totally different from MAP guidance i asked him several times that you had taken different route than what map shows but he replied that map is wrong most of the time and direct us long route then again i asked him that you are taking this as per your choice i am not liable for that, then when i reached to my destination his device showed 303.94 bill i told him that their is huge difference in the bill i was supposed to pay 40/- why should i pay 263 rupees more to you then he said there is a technical fault in the device you will get the refund after complaint

Hi,
I have been charged twice for the toll which is already included with my fare.

Uber is saying as the payment method is card the user should not pay cash at toll gate. But the driver are so arrogant that he made me to pay the cash.
Now uber is refusing to refund.

This happened twice. I lost 90 rupees.

Not sure if i will file a police complaint for this or not.

Yesterday i took a ride from pottakuzhy to my home st. James rd, vytila in ernakulam.

Due to the stupid system now the route is preselected and the fare charged on that basis even if there is a shorter route.

I was charged for a route which goes to edapally in the oppsosite direction and then driven down to my address although i asked the driver to take a more easy and much shorter route.

It seems uber india is now scamming its customers by pre-selecting longer routes and arbitrarily setting fares and there is no scope to send a complaint as they have removed the their email and the riders have no choice but to use the so called help in their app which is a bigger rip off as there is no way to complain about uder's practices. I was using uber for all my needs but have now purchased a car in this already overcrowded city to avoid being scammed by uber india.

I got a message of rs 49 ride within 7 km.
When i booked my ride fare was showing me rs 49 only but after reaching destination he charged me rs 81. After complaining about this uber executive told me that i used different route. I used to go with same route to my office and this code was also applied earlier. But these guys are not ready to listen anything and not refunding me also.

I booked uber taxi online from ernakulam town railway station to thoppumpady on 02 aug 17 at 06.24 pm. I got a call from the driver whose name was showing in the screen as "yathukrishnan". He called me and told that he is on the way. After 5 minutes, it was shown in the screen that the ride was started. After sometime he called me and told that he picked up someone erroneously and started the ride. Then he asked me what to do, i told i don't know. After 5 minutes he again called me and began to abusing me repeatedly. He called me 4 to 5 times and abused me.

Today i booked a uber cab no. Dl1rt8721 from vasant kunj kishanghar to airpot terminal 1d the fare was 164.73 but at the middle he told he will take extra 150 for toll tax when i told him that the fare which will be shown in the app that much only the passengers need to give but he was not listening and he kept on arguing and he stop in middle said to give the money 300 plus toll tax otherwise he won't go so we gave 500 and he returnd 200 and at last when we reachd airpot the fare shown was 164.73 again i said to return back the money but he was not returning so kindly please i need my 150 rupees back please refund it asap regards

Hi

I am vikas jain, made a booking frm gurgaon to dwarka on 2 aug 2017 in morning by uber.

Driver droped me at dwarka sector 7 ramphal chowk and went from there.

But he had not stopped the trip and due to this i was charged for rs 809 for my trip.
Also tried to call back him but was not reachable. I need a amount back which is over charged for that trip.

Also i can see that from the pick and drop location in the recipt that it is showing gurgaon only. But i took drop at dwarka.

This is very bad behaviour and unprofessional way to treat customer and need my money back in my paytm account.

Else i would take legal action for wrong charge and cheating case.
Need call back for confirmation.

Sir

I booked uber go on 1 st aug for going to fc rd from saptgiri baner. The driver named jagnath, car no 0780 couldnt find the place rather was much moreignorant inspite of of giving him directios how to reach my place. He was not responding to the many calls which i was trying. Later heswithed off his mobile. I had no choice but to book uber again. The booking for jagnath taxi i had to pay rs 63 for his fault.

I always use your uber service which is excellent but this time it was a rude shock to me.

Kindly adjust this extra charge of rs 63 for the next trip.

Thanking you.

Prabha joshi

In spite of me not canceling my ride, i was charged ₹103 when my fare was jst ₹40. The driver canceled the ride himself when i was jst standing on the opposite road. He asked me to cross the road and reach him although we had to go from the same road whr i was standing. Thus i asked him to tk a u-turn and cum to the place whr i was waiting but he vry casually canceled the ride and drove away. I'm a regular customer o[censored]ber but such behavior won't be tolerated. He spoke to me with a vry rough attitude and i wnt a solution to the situation.in fact i want my money bck. I can provide u with the driver's details:
Driver's name - ravindra joshi
Phone no.[protected]
I need an answer to my complaint.

I have taken uber cab (Toyota etios) from secunderabad railway station to nagaram on 26th july, 2017 morning at 6.24 am.

When driver dropped me at my place he said the bill amount for rs. 208.86 and i paid him rs. 210.00. At the time his phone battery was discharged (No charging). I asked to keep charging and do it.. He said that he has closed the trip.

On 1st august when i trying to book a uber cab from airport (Rajiv gandhi international airport) to malkajgiri, it is showing that my previous trip amount is due, unless i agree to pay the said amount to pay to next driver or by card it was not going further.. As i need a cab and agreed to pay to next driver.. I paid rs. 208.86 extra to my current trip..

This is totally unfair from uber and its driver part.

I demand to refund my amount..