Uber India Complaints & Reviews

Today i booked uber through my cell no.[protected] at 9.04 a. M. Shahnawaz driver cancelled without any intimation to me and i was charged subsequently charged in my next ride at 9.13 a. M. (Driver amlesh) i protested and paid rs. 250.

I need to know the reason why i should be penalised for no mistake on my part.

Please refund immediately or otherwise i will be not using your services which i have been continuously using from 30.06.2017.

Ranjan k iyer

Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request. Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request. Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request.

I booked an uber go vehicle in advance in the morning of friday (28/07/2017) for a pickup at 08:40pm from lemontree hotel, hitech city, hyderabad to mubarak manzil, sun city, hyderabad.

The fare showed at the time was between inr 250 — inr 280.

I checked in the evening as we all know the fare can deviate slightly, and the fare displayed was inr 227 — inr 273.

The vehicle arrived and it wasn't at my pickup location. Upon requesting the driver, he refused to pick me up from the pickup location and advised this is due to heavy traffic and i had to walk up to the cab which was about 300 metres from my office.

The ride started and the total distance was 23 km.

And then, to my absolute surprise, the fare calculated was inr 644.00.

This is way above twice the surge pricing.

I tried to convince the driver it's incorrect, but he requested me to pay up and contact uber help for a refund. Even he agreed this route and the distance doesn't cost more than inr 300.00 even with surge pricing.

So i paid inr 650.00 (The drivers never have the money which needs to be given in exchange).

I contacted uber help through the app and they are always trying to justify this was the right fare and i keep getting standard scripted messages.

This is cheating and i think the auto rickshaw drivers are much much better compared to the service uber is providing - looting citizens in the name of providing cab services.

Iam doubtful if i will ever book an uber cab or recommend it to someone else.

Uber is cheating people in india and even the partners/drivers complain about it. The government should ban uber in india and ask them to exit the country. Also uber should be fined a hefty compensation because of the unethical practices and ways of conducting business.

We do not need uber in this country.

Hi team,
Uber has cheated me collecting 255 rs where actual receipt prices was 164.

When i had asked about high fee, they said i earlier cancelled 2 trips and cancellation amount 36 and 50 rs. But, these two fees were already collected in jun trips itself only.

But, when i had one more trip on july 28th. They again charged that cancellations fee. But, i have not cancelled any other trip other those 2 trips.

I need justice.

I have proofs that people have some kind of codes or they might have any kind of special access using which they get free rides o[censored]ber. They sell out these free uber pool rides at low price like rs. 10 to people. The codes i am talking about is not the codes given by uber for promotion.

These people have codes since the start o[censored]ber in delhi. They have earned lacs of money through selling these rides and uber have lost millions due to it.

Being a well-wisher and uber service user, i am writting this. Please connect with me for proofs and more clarification. If i am not going to get any response to this complaint. Then, i would rather write about it on twitter. So as it can reach to maximum people and the right authorities.

On 25th july'17, i took an uber share to east of kailash. The person i was sharing my cab with was already seated and was to be near the jawaharlal nehru stadium. I was picked up from kishangarh. So logically, although he was sitting before me, east of kailash comes before jnu so i should have been dropped before him on the way. The driver infact tried to communicate the same to the customer care as it did not make sense for him to go 6kms and come back 6kms but he was asked to 'follow the navigation only' by the customer care. Instead of wasting so much of my time i decided to get off at south ex and then book an ola which just cost me as much as an uber go in the first place. It took me 1 hour 45 mins from kishangarh to east of kailash that too when i took a cab when there is not much traffic. I would request you to please figure this out as this is going to refrain me from using an uber.

I have booked a uber cab from laxmi nagar, kothapeta to lb nagar orange hospitals at 13.12 hrs on 28.07.17 & supposed to arrive in 2 mts. I have waited until 13.30 hrs. I called the driver balaji but his cell was switched off. I had to cancel the trip. I have been charged rs. 52.50 for cancellation.

Please arrange to waive the cancellation charges.

Thanks.
Prasada sarma
[protected]
.

To,
Whom ever it may concern

I, the undersigned was charged rs.63 on[protected] for a uber ride that i had booked. I regretfully state that the driver had failed to reach the point of pick up even after 10 mins of delay and after repeated calls to him.

I had to wait for him during that time and after failing to understand why he hadn't turned up at the pick location, i had to avail other means of communication.

This is highly irresponsible o[censored]ber india to bill their customers on account of default by uber drivers. I request you to look into the matter and kindly provide appropriate redressal for the same.

Chiranjeev gogoi

I hired uber cab today from pimple saudagar pune to salisbury park. The actual fare was 402 but i was charged 466 rs. For some cancellation which i m not aware. Even previously we had a problem with uber. This is absolutely not done. Already we are paying higher charges and then we are asked to pay extra irrelevant charges. And why should we pay for cancellation. We cancel only whn the cab fails to arrive at the right time. Please give your explanation immediately on this.

I had made ride on July 4 evening from nungabakkam, chennai to padur, chennai dropped at 8:30 pm.

During booking I had selected card payment and while drop I had paid through cash.

Also I had consulted with driver before I pay cash and he has revert the pay but they amount is outstanding and can't ride further asking for due payment.

Hence I can't able to ride further. Early you resolve then early I can use uber orelese I won't pay and use again

Could you resolve this issue by cancelling the outstanding amount.

Username: [protected]

Yesterday dated[protected], i have book uber mh04-gd8264 from kharigaon to kalyan. Started driver has confirmed that he is ready and my family were waited on pick up point. When we are called to uber driver vijay/anil on mobile - [protected] but he not pick up the phone. My mother (70 age) was waited more than 1 and half hour and tried to call him continuously but this guy (Driver vijay) not attended call or response. Due to this my mother feel tired and immediately we visited to clinic and admitted. For this issue only uber driver vijay is responsible.
Request you to please take necessary action on this guy for future.

Hi,

This is to inform you that today i had booked uber to get a ride for one of my colleague from panchkula, sector - 8 to zirakhpur (Chandigarh-patiala road) with the uber driver mr. Janak at 1:24 p. M. But, sadly with mere disappointment this is to inform you that 1st of all the driver is extremely unprofessional as during the call i was having a word with him, he disruptly hanged off the call for no reason and even after informing the required contact no of the rider, he didn't even bother to call her to get the idea of the pickup location. And secondly he is extremely poor in finding the picking location and navigation of the actual location. It took almost 20 damn minutes in finding the navigation of the picking location, where as he was randomly moving here and there without asking the actual pickup point of the rider, which was not really acceptable and it actually kills the whole time of the riders, despite even of her urgency.

Would request you to kindly look into this issue and take the necessary actions as required.

Also, looking forward for the better and improved services for the next trips onwards. And would like to blacklist this driver anyway for my next trip with him.

Thanks and regards,
Prabuddha naskar.

I started using uber from april 2017 for my commute from home to office and office to back home. Till now my experience was ok with uber.

Please note that my from and to destination is fixed for most of the days and is within 8 kms to i was always charged rs. 49. Also, every day i used a slightly different route which is more convenient and i was still charged rs.49 because it was within 8km.

Sometimes it happened that because of their technical issue they over charged me. This issue is clearly visible in the receipts we recieve in email which clearly shows distance travelled at two different places in the same reciept and with huge difference. I used to ask for refund and noticing the difference they used to refund the amount also.

This time trusting them, i again asked for refund because they charged me rs. 306.47 instead of rs. 49.

But they are not refunding the amount even after pointing out the issue in reciept itself. I am having continues to and fro messages with them on help section o[censored]ber in app, but they are sending me the same reply that i used a different route.

My questions are:
1. Why is it so that sometimes they charge more and sometimes not even though i use different route?
2. Why the over charge is different also even if i use same different route?
3. Why reciept shows 2 different distance travelled?

Till not i didnt complaint anywhere because i used to get refund and we understand that sometimes technical issues arise.

But this time they dont even want to acknowledge that there is an issue.

Please help me to resolve this. I have attached the screen shot of the reciept. Please let me know more information is required.

I have downloaded an uber app but i am very dissapointed with it...
I get different promotion codes in my phone messages from uber.com to be applied in promotion code/gify code but when i apply it.. It comes promotion code not valid and i not able to get any uber offers for ride... If its coming in my phone messages from uber site for promo code to apply then why the app is not applying it

Pickup location: elante mall chandigarh

Destination: 1272 sector 19 b chandigarh

Driver gurvinder (Car tata indica phone number [protected]) charged me rs 401.51 instead of rs 74.27. I entered the correct location and i was following the gps till the drop off. And i was wondering how the driver changed the location because it was correct till he dropped me off. Driver somehow changed it after that and charged me extra. This isn't fair - please check driver's phone or how he did it. And he didn't show me that he completed the trip and once i got out of the car he did something on his phone. Same time i thought that something was wrong. Now i can't trust uber at all.
They charged me four times the fare i was supposed to pay and they didn't even confirmed me. I was shocked to see the email of 401rs.
That's ridiculous. I have been doing lot o[censored]ber rides but now onwards i want to tell everyone to keep a check on uber drivers in india. They are cheaters.

Please look into the matter once again.
This is very bad experience from uber. I thought uber drivers were honest - didn't expect this at all.

Today i was travelling from chandmari to pamohi... My trip was til borbari then i changed to lokhra n then to pamohi... I was showed i would charge between 400 rupees.. But when i reached i was charged 543 rupees... I dont know why my fare has increased too much.. Pleaee refund if it was server fault.. I'm a regular uber customer.. So i did not expect this from uber.. And why did you add distance surcharge as i was inside the city..
Prandeep parasar

I took an uber pool from lake market on 15th july. Driver name: rajeshwar. My estimated fare was rs 160. The driver was extremely rude and even when i talked nicely about route and location, he was either ignoring my questions or replying in a very rude tone. He was incompetent in driving and succumbed to the jam even when the left side of the road was empty. I had to travel to salt lake sector 1. I was getting late for my show at rdb so i requested him if he can drop me midway at chingrighata so that i can go directly there and not via my sister's place (Sector 1). He refused!!! I didn't know i can't board off in the middle of the route. I then constantly kept on asking him where can i board off. He remained silent (While i was politely repeating my questions) and sometimes drove with eyes closed!! The shortest route is via karunamoyee but he told he can't go via karunamoyee. I am very sure i didn't hear any new passenger request till then. He took me to an off route to apollo where he got a new passenger request. He didn't take the cab and by that time, i was way beyond my patience! My net wasnt working so i couldn't stop the ride. He wanted to take me via mani square and the longest route possible but i just had to leave. Suddenly, he told i can (By that time he was done stealing my money). He stopped the ride and my fare was rs 208!! He forced me to pay that amount and since i didn't have time, i just took a picture of his phone's screen and kept it as a proof. Now, uber is again showing 177 in the receipt. Firstly, the driver charged around rs 40 extra, secondly uber has charged rs 10 + rs 40, i. E rs 50 extra in the name of a long route. The driver didnt receive any ride request and deliberately took the longer route. On top of that, my entire ride was wasted as i didn't even reach my location, thanks to the driver again. I want my 208.35 rupees back, along with justice.

I had booked uber x cab on 25th july from bhikai cama place new delhi
To malibu town, gurgaon and was told at the time of booking peak charges
Will be applicable due to enhanced demand. I was told an amount of rs.613/-
For the trip, which i agreed. When i reached the destination i was asked to
Pay rs.861/- the drivers nos. Are [protected]/[protected]. Normally i pay
For this trip which is 28.8kms approx.320 to 350. Driver did not agree to take
The mon ey which was agreed upon and asked to make complaint.

I hardly remember to book a trip with a primary number on UBER and it is blocked since last 4 years. I forced to use another number t book a ride and shoot many complain but no one replied.

My number: [protected]
Email: [protected]@gmail.com

I also tried to create different account with new email and number and the same thing happened. When I try to use forgot pwd option, No message appears.

I also contacted UBER on facebook but all fake promises. Tired of this.
Can anyone help? And why I am not getting any response.

Thanks
Ketan

I had booked an uber from howrah jn. To r. G. Kar medical college and hospital. But the driver's phone ([protected]) was switched off. I had booked the ride at 10:40 am and cancelled at 10:49 am after repeated failures to make contact with the driver. I was charged a cancelation fee of rs. 63 in my subsequent trip. But the cancellation was no fault of mine.

Thank you.