Uber India Complaints & Reviews

I have had been happy customer o[censored]ber since uber entered in kochi – india and it is from uber i start my days.

I had a terrible experience with the uber today morning (26/07/2017). I requested for a uber ride near # to edappally and confirmed the ride with in 5 mins.

After waiting for some time with no reply and response form the uber driver, i called him up and asked for the update. And there comes twist, he said to me “ i am waiting for the trip from airport as i will get 100rs extra, i could not afford your trip” and demanded me to cancel my trip and take the other one.in reply i said, i am not going to cancel this trip for this bizarre reason and i am already late to office now. He threatened me with very bad words when i said i will complaint this behaviour to uber. He didn’t cancel the trip and subsequently my phone got switched off due to poor battery.

I somehow reached my destination by my own means. When i switched the phone again and opened uber i noticed that the previous trip has been reallocated to an another driver named prakash (Hyundai ion) which i felt really outlandish. The trip got cancelled by the driver and uber has demanding me to pay 52 rs as cancellation fees. The ride which made the worst start to the day, i didn’t get the ride from my side and still uber requesting cancellation fees.

I request to take an action against the uber driver i mentioned first in the mail. His name is jinu. Car – maruti swift and vehicle number - kl38f82. I will raise a complaint in consumer court as well for his rude behaviour. He used very bad words to me.

Please look into this so that nobody will have a pathetic experience which i have received.

My details
Name : george pv
Gmail id : [protected]@gmail.com

Respected sir,

 unemployed youths of bengal are being lured by evil multi-national companies again, some of these companies having roots in japan (Ola) and some in united states of america (Uber), it is just a recap of 300 years ago evil tradition which was first played by the britishers in bengal by east india company and now by japan and usa through companies like ola and uber, today they are doing same thing but strategy is little different, these companies promises their gullible prey that they will be earning “ ₹ one lakh per month” just by adding a cab in their cab hailing company for which they always have to buy a car on emi, due to lack of funds they take loans and then burden themselves with huge sum of loans amounting from five to ten lakhs which they have to pay back as emi for around 3-5 years, but sadly people never saw their promised money ever. Uber & ola spent a huge sum of money as marketing gimmicks by giving unrealistic bonuses up to ₹ 400/ trip as bonuses and incentives to lure drivers but now a days the story is totally opposite. These companies take at least 1/5th i. E around 20% as their cut from the drivers hard earned money and sometime even charge unethical penalties and always set unrealistic goals for their drivers to achieve, for which some drivers stay online for about 18 hours per day, and then also they are sometime unable to pay their emi, fuel charges, garage rentals, and maintenance costs and many other hidden expenses which is described below in details.

Uber ola is charges their passengers at ₹ 7 / km normally and deduct their commission 20% and govt fees at 5% in total drivers are paid approx. 75% after deduction which sums up around ₹ 5.25 /km.in-trip time charges is ₹ 1 and after deducting fees 25% it is ₹ 0.75

In a month if a car runs for 4000 km in trips they get ₹ 6 * 4000 = ₹ 24, 000/- monthly.

In-trip time charge for 8 hours / day * 30 days*.75 paisa / minute = ₹ 10, 600/- monthly,

And if some targets are achieved, which is very hard to achieve due to increasing numbers of cabs day by day, then incentives are given which is sometimes maximum 8000 per month and minimum is always zero.Â

Therefore, total earning per month = ₹ 10600 + ₹ 24000 + ₹ 8000 = ₹ 44, 000/-

Breakup of monthly expenses of an average uber ola / cab / meru / cabs

1.    emi for 36 month instalment. (3 years)                      = 18, 000/-

2.    fuel 160 km/day @ 12 km/l @ ₹ 57 /l diesel = 13.3*57*30     = 22, 750/-

3.    garage rental in kolkata monthly @ municipality corporation    =  1, 250/-

4.    annual insurance renewal cost with third party @ ₹ 24, 000/-   =  2, 000/-

5.    periodic maintenance on every 10, 000 km, rs 3000/2 months   =  1, 500/-

6.    cf costs with some denting and full body painting rs 24, 000/-  =  2, 000/-

7.    tax token + music system tax @ 9, 600/-                  =         800/-

8.    mobile maintenance cost with calling and internet pack          =     700/-

9.    unavoidable police cases for no entry and stop line violation   =  1, 000/-Â
                                         total expenditure = 50, 000/-

Total expenditure = ₹ 50, 000  - total earning = ₹ 44, 000 = total loss of rs 6, 000/-

          bank and financers will recover their money by auctioning the cars and government is getting taxes in each and every possible ways from buying new car (Vat + service tax + many other tax) to renewing permit, road tax, tax tokens, insurance, music system tax, vehicle cf, pollution, police case, corporation garage fees. Even on fuel there is huge taxes and all of these goes in government pocket, passengers are also winner because previously in normal ac taxi ₹ 15/km was charges but now they get luxury cab with music system and free wi-fi at only ₹ 6 to 8 / km.Â

  uber and ola have already cheated the innocent unemployed youth of bengal who have already invested their family life saving of ₹ 1 to 3 lakh as down payment to get the cab and are now unable to pay their emi and their bank and financers have even started towing their only source of income their cars from them, it’s a very high time for drivers and these companies are on the way of creating a multibillion dollar scam in india just by fooling drivers and cab owners.

Note, uber's first ceo is a millionaire, and even after owning such a big company, why does not he buy his own car, why do people drive cars, because he is more sensible, neither his own car nor any expense, even though uber and our car driver is also our fuel, our maintenance too, ubet company will growÂ

I want to complain about unauthorized charges from uber. 1st time book a cab and after 5 mins i cancelled bcoz driver takes too much time then book a 2nd cab. After reaching my destination its chages 90/- rs. Why is that so?
This is a 2nd time happen to me. I want to talk to the customer care there is no number and this no[protected] is not working anytime.
Uber - kindly provide the correct no where customer complain & talk to the proper manner.
This is not the way you treat uber.

I had booked taxi to go to airport on 25/07 from home at 5 am. First got a message the taxi will arrive in 8 minutes. Then no response. Waited long and booked ola and reached airport (To board my 7 am flight). To my shock i get a message from uber that they charged rs.379.16 for a ride not taken. Much more shocking was that i did not take the ride and route was entirely different.
I want to file a criminal complaint against uber. They have not reversed the amount and apologised.
Also uber has now a nasty habit, you book a cab you will get a message that taxi will arrive in 2 minutes. When you call the driver, he will say that he is in midst of another trip, in opposite direction and will take atleast 15 minutes. If you cancel uber charges you.. This is again a fradulent approach.
User be aware and be careful, donot depend on uber for emergencies or airport.

From last few days i observing that upon booking on uber strange thing happening, often showing different time before and after booking, and it happening multiple time.

Just to say more about this, me and my friend goes to avani mall and we see cab 2 mins away from mall so we booked but upon booking it showing 15 mins distance from cab / waiting time. This must be stopped as they ware fooling user like us by this.

On 24.07.2017 i book uber cab for my trip from raja dinedra street to indian institute at shalimar howrah say about 10 km journey via howrah station around 10.00 a. M ola cab charged and taken rs. 628.00 for my trip. Pl lodge complaint. My contact details is
Ashok kumar dhandhania
70/1/2 gouri bari lane 3rd floor
Kolkata-700004
Mobile no. [protected]

I cannot update my mobile number for my uber account, i have been connected with customer care on the app, but keep getting generic replies and no action.

They also keep asking for a photo-copy of a government id proof, which is not covered under uber's privacy policy, i think.

Do resolve this as soon as possible, i would rather stick with uber than move to ola.

I am a uber rider for more than last one year. On 17.07.2017 i got a msg from uber regarding extension o[censored]ber pass option on my id till 28.07.2017. But suddenly on 25.07.2017 uber pass option has withdrawn from my id without prior intimation. How could a reputed company like uber back from his written service without intimating its costomer. I feel cheated.

Today iam booked a ride from simhachalam to thatichetlapalem but the cat drivers are not attended to pick up location they are said to me sorry sir we are not getting ride at your location but on my inner app showed the cars are available at my pick up location this is not fair at your side so plz take immediate action to this cars no tata vista and tata indica

I booked an uber from 34 rnrc ghat road, shibpur to bika banquet. Fare displayed rs.99 during booking uber pass. I didnt ask driver to take any route. He choosed his route by himself. When i booked uber cab there was no surge charge showing. Time travelled was approx 70 min. Bt fare chart showing travelled time 106 min, 2.2x surge price and fare charged from me was 801/- instead of 99/-. When i asked driver (No.-[protected]) for uber service centre no. Instead of giving no. He misbehaved and asked me to give money and said 'rupya toh dena hi padega nai toh utarne nai dege'. Driver had dropped me brij dham housing complex instead of booked location-bika banquet. It was raining so heavily yesterday but he asked money and said leave his car. When i mailed uber customer service, their reply was pathetic. They said they have charged correctly, they are blaming me instead of blaming his driver. They said i had taken another route so they are not going to refund my money. I want my money back. My no.[protected] (Nisha joshi).

I had booked from home to airport... Vehicle did not come, used by some one
And i have billed rs.379.
It is wrong, secondly it will create a false trip, this is criminal.

Uber now has the habit of booking a trip even when the cab is used by some one else. It will show 3 minutes for arrival, if you contact the driver, hew will say that it will take another 15 mintues, as he is on another tip..
This has ahppened so many times, if you try to cancel, the charge.
Uber should pay the customer 5 times the amount if the driver accepts and cancels. We cannot rrely for aiprort or emergencies..

It happened on 24/07/2017. I was shown ₹59.10 when i booked my uber cab. I applied a coupon for rs 50 off and it was valid too. As soon as i completed my ride driver charged me rs 110 the trip fare shown in the receipt but actually the total fare is ₹0.00 according to the app's receipt as my ₹59.10 was debited from my uber credits also. Driver be fooled me as i didnt saw my receipt that time. Since i called him at the time of booking i was having his number so i messaged him but no reply came from his side. And this is not the first time this is happening with me. Its a 3rd incident in a row. I would like a refund by any how. You can clearly see in receipt that trip total fare was ₹109.10, discount for coupon of ₹50 has also been given and rest remaining charge has been debited from my uber credits ₹59.10 which in turn gives ₹0.00 so why the hell he charged me the trip fare ₹109.10. I would like a refund by paytm or by cash or by uber credits but i need it as soon as possible. Worst experience in a row for 3rd time.

Cab no: ka41b4296 (He claims) please try to match the details
Claimed adress : - mysore road, university quarters
Name: thilak gowda (He claims)

He has visited our decathlon store in bannerghatta and while i was busy attending a customer, he has laid hands on my iphone which was on a shelf and switched the phone off and slid it into his pocket. He did not accept the fact that he had a bad intention (Theft) taking somebody else's phone and even switching it off. He was stopped at the entrance of the store asking to remove the phone from his pocket and he did. He claims to have taken the phone in order to return it to the watchman which he never intended to do. A phone found in such case is atleast expected to be returned to crm (Customer relationship management) desk but he was found outside the store with my phone. My phone was found switched off when taken from him. I require you take serious action on him and i shall follow up on the same. Such an act was totally not expected from your employees in this world growing with time. Please follow up with me on [protected]@yahoo.com. This issue shall be considered very serious to me. Please address it.

On 23rd july 2017, at 8:54 pm, i rode with uber from 12th cross, cubbonpete to ms royal apartment, arekere.
I had a rs. 100 off and before booking, the app showed me an estimate of rs. 77.91
However, when i got off, the driver showed me rs. 177 on his phone while my phone still showed rs. 77.91, so i had to pay the extra rs.100
The same issue happened earlier that day in the afternoon at 2:38 pm, while traveling from sg palya to arekere with the same offer.
I was charged rs. 124 instead of rs. 24, while my side of the app still shows that rs. 24 only was paid.
On lodging a complaint, uber credited rs. 100 to my account
And now since the problem happened again, they are not willing to refund the money.

I think this is a highly unfair action on your part
The promo code was applied.
The app showed rs. 77.91 on my side
But differed on the driver's side.
This is clearly the fault of the app and i will not stand it.

Attached are pictures of the trip taken before the ride at 8:53 pm, after the ride was complete which shows that the price was supposed to be rs. 77.91 and the response i got from the uber customer care line.

I'm sure if they check the driver's app, they would see that i was charged rs.177 instead of just rs.77 as he himself showed us his phone as i couldn't believe him when he said that.
Driver's details:
Name - chethan
Car model - maruti suzuki swift dzire, ka53b8683

The response i've received is pathetic, even after trying to explain the whole situation over and over.
Kindly advice or provide me with the contact details of someone who will actually do something about this problem.

When i book uber cab, on my app it says "request failed". I do not get any details of the driver/car. I try 2 -3 times and same message appears. After 10-15 mins i get a call from driver about my ride. By that time, i booked another cab and left. I got charged once rs 83 and another time rs 60 as cancellation charges. I do not understand why uber charges cancellation charges when i don't get any details of confirmation.

This is straight cheatting in my opinion. This happened to me multiple times.

Yesterday i booked a cab and i got a confirmation, while am calling the driver he said he got a another appointment so he guide me to cancel so i jus cancelled and booked a another appointment. But i charged extra of rs.52.. Reason conveyed by other driver if we are cancelling you get a charges but am not aware of that. I didn't get any notification also. I need that amount to be refund and that cab driver name is saravanan and his contact no is [protected] from chennai.

I am not able to link my account nothing work, uber support also just ask verify mobile number which i did several times but they are not taking any action and i am worried as my card is linked to that account, which i want to remove. But still no support from uber guys.

The only thing i want is to delete my account. And remove all my details from your database including my card details

[protected]@gmail.com contact on this email.

Sir, i go to jalandhar by pass chowk ludhiana from my house and same day i come back home from jalandhar bye paas chowk. Both times when i book the cab the uber go show me 49/- rs. Fare charges but actually first time they charged 49/- rs. & second time they charged me 99/- rs. Why the price is different of two fares of same distance? And can i get my money back?

Booked taxi from race course to ajmera infinity. Taxi allotted was in 3 mins reach taxi drove away to 28 mins arrival time driver did not take 8 calls from me and finally i had to cancel & rebook
Your first driver did not reach for 40 mins and now you want to charge me extra for poorest device given by you. Shameful indeed
Instead of feeling sorry for poor sevice provided by you / misbehavior of your driver by not reporting thus leading to cancellation now you want to charge me for new bookings

Hi,
I was travelling with uber on 23.07.2017 at 00:36 from netaji subhash chandra airport and was driving to new town. I missed my newly bought samsung on 8 phone in cab. While getting down from cab realized that i missed the phone in cab and tried calling the driver named swapan with tata bolt with vehicle no.337. Since the doors were closed and it was raining he did not listen and went.
Then immediately i tried calling the driver but he said he did not find any phone.
Then we told him to come back so that i can check once as i was sure that i left it in cab only. He came after around 20-25 minutes although it could have taken him only 5 10 minute to come back as we called him immediately and he was nearby.

Cab driver mobile number: [protected]