Uber India Complaints & Reviews

I took a trip on july 26. I took uberpool and i should have received a bill of rs 49 but got a rs 89 bill. Same thing happened on july 29. Even after reporting issue to uber support, neither they are responding. And few response provided by support were irrelevant and were diverting context from actual issues. I also tried contacting support on twitter but uber isn't responding.
Reporting genuine problems, uber isn't taking action instead violating all norms and laws.

I book uber taxi from dr karni singh shooting range, tughlakabad, delhi, to sartita vihar delhi, driver name mahesh and delhi registration no 6037, i forget my mobile in taxi i get down sarita vihar that time i find my mobile bot not get it that time i remember i forget in taxi with driver site seat and phone is on vibration mode i call so many times but no response

My colleagues and me took an uber cab on 28th jul evening from bellandur to kathriguppe. We told the driver to take the optimum route that we suggest which the driver denied and said he will be using the route shown by map on app. As we travel every weekday at the same time in that traffic, we know the best route to reach the same destination. The reason for denial was that the app will lock if he takes a different route. We had to ultimately spend 20 mins more than the usual travel time in the traffic by taking the route suggested by the app. I don't know whether the driver was right or lying. If not don't you thing the passenger has to be given the liberty to choose his route until the destination where he gets off is same? As far as i know, i have taken the best known route whenever i have used uber cab and no driver has given this reason. Please look into this matter and resolve if issues exists. Thank you.

27/07/2017, i booked uber through my cell no. [protected] at 9.17 a. M. Dasharath driver cancelled without any intimation to me so i again booked uber at 9:27, gurram driver was cancelled my ride without any intimation to me. That day (27/07/2017) i did'nt use uber service. So today, i was charged subsequently charged in my ride at 9.09 a. M. (Driver vishnu) i protested and paid rs. 157.

I need to know the reason why i should be penalised for no mistake on my part.

Please refund immediately or otherwise, i will be not using your services which i have been continuously using from last one year.

Shefali.

Dear concern, yesterday i had booked an uber cab from my travel from delhi domestic t1 airport to dwarka sector 3. The cab driver refused to pick me up from the pickup point at the airport stating he will have to pay additional inr 150/- for entering the airport (Which i believe is covered in the bill). And asked me to come out of airport. This was funny and had never happened with me before. I told him the same and also said that the bill includes this additional 150/- inr which you are talking about. He said no and asked me to cancel the cab. I said i will not cancel and if you want you cancel it. Then i booked another cab from ola (Which by the way didn't charge me any thing extra and its bill included inr 150/-) and came back to my destination at dwarka. Then i received a message from uber that your ride is over and i was charged inr 53.99/- bearing invoice no. Gfveyxwg[protected]. I do not understand why i was charged??? And i not only want to get my money back but i am definitely willing to press for legal action against these guys. These guys do not have a call number also in case of such issues happen where the driver misbehaves with the consumer... I also complaint about this incident on the online portal provided by the uber. And i received mail from them that they have an ivr system and i should go there and select refund and do the necessary steps as stated. I called that no. [protected]. Ivr came and never gave me an option which i can select for my refund... Hence there was no use of that ivr also. I have no option left with me as how to communicate the issue to uber people...

Today i booked uber through my cell no.[protected] at 9.04 a. M. Shahnawaz driver cancelled without any intimation to me and i was charged subsequently charged in my next ride at 9.13 a. M. (Driver amlesh) i protested and paid rs. 250.

I need to know the reason why i should be penalised for no mistake on my part.

Please refund immediately or otherwise i will be not using your services which i have been continuously using from 30.06.2017.

Ranjan k iyer

Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request. Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request. Today in the morning trip in gurgaon, i forget my phone in uber. I was going for an urgent meetings so in hurry i left my phone there by mistake. Experience which i got after that trying contacting uber is just horrible. Following options i tried at that time -
1. I checked my email receipt and tried to track last trip but that required otp to proceed further (How can person provide otp when he/she already lost his/ her phone in the cab)
2. I searched for helpline number/ customer care number o[censored]ber (It was mentioned as "we dont have uber customer care india contact number" - that was just available for other countries except india.
3. Consider it as an emergency, i tried contacting emergency number but that was also not available at that time. (All number mentioned on website are just of no use if cant be contacted at time of emergency)

None of the options helped me to contact single person in uber. Its a request to you to revise your all contacts on the website and streamline the process. Please just do not give any number just to waste person's time at that moment.
This is worst experience i ever had with uber, i will not consider uber in my list from now on words if step is not taken to consider my request.

I booked an uber go vehicle in advance in the morning of friday (28/07/2017) for a pickup at 08:40pm from lemontree hotel, hitech city, hyderabad to mubarak manzil, sun city, hyderabad.

The fare showed at the time was between inr 250 — inr 280.

I checked in the evening as we all know the fare can deviate slightly, and the fare displayed was inr 227 — inr 273.

The vehicle arrived and it wasn't at my pickup location. Upon requesting the driver, he refused to pick me up from the pickup location and advised this is due to heavy traffic and i had to walk up to the cab which was about 300 metres from my office.

The ride started and the total distance was 23 km.

And then, to my absolute surprise, the fare calculated was inr 644.00.

This is way above twice the surge pricing.

I tried to convince the driver it's incorrect, but he requested me to pay up and contact uber help for a refund. Even he agreed this route and the distance doesn't cost more than inr 300.00 even with surge pricing.

So i paid inr 650.00 (The drivers never have the money which needs to be given in exchange).

I contacted uber help through the app and they are always trying to justify this was the right fare and i keep getting standard scripted messages.

This is cheating and i think the auto rickshaw drivers are much much better compared to the service uber is providing - looting citizens in the name of providing cab services.

Iam doubtful if i will ever book an uber cab or recommend it to someone else.

Uber is cheating people in india and even the partners/drivers complain about it. The government should ban uber in india and ask them to exit the country. Also uber should be fined a hefty compensation because of the unethical practices and ways of conducting business.

We do not need uber in this country.

Hi team,
Uber has cheated me collecting 255 rs where actual receipt prices was 164.

When i had asked about high fee, they said i earlier cancelled 2 trips and cancellation amount 36 and 50 rs. But, these two fees were already collected in jun trips itself only.

But, when i had one more trip on july 28th. They again charged that cancellations fee. But, i have not cancelled any other trip other those 2 trips.

I need justice.

I have proofs that people have some kind of codes or they might have any kind of special access using which they get free rides o[censored]ber. They sell out these free uber pool rides at low price like rs. 10 to people. The codes i am talking about is not the codes given by uber for promotion.

These people have codes since the start o[censored]ber in delhi. They have earned lacs of money through selling these rides and uber have lost millions due to it.

Being a well-wisher and uber service user, i am writting this. Please connect with me for proofs and more clarification. If i am not going to get any response to this complaint. Then, i would rather write about it on twitter. So as it can reach to maximum people and the right authorities.

On 25th july'17, i took an uber share to east of kailash. The person i was sharing my cab with was already seated and was to be near the jawaharlal nehru stadium. I was picked up from kishangarh. So logically, although he was sitting before me, east of kailash comes before jnu so i should have been dropped before him on the way. The driver infact tried to communicate the same to the customer care as it did not make sense for him to go 6kms and come back 6kms but he was asked to 'follow the navigation only' by the customer care. Instead of wasting so much of my time i decided to get off at south ex and then book an ola which just cost me as much as an uber go in the first place. It took me 1 hour 45 mins from kishangarh to east of kailash that too when i took a cab when there is not much traffic. I would request you to please figure this out as this is going to refrain me from using an uber.

I have booked a uber cab from laxmi nagar, kothapeta to lb nagar orange hospitals at 13.12 hrs on 28.07.17 & supposed to arrive in 2 mts. I have waited until 13.30 hrs. I called the driver balaji but his cell was switched off. I had to cancel the trip. I have been charged rs. 52.50 for cancellation.

Please arrange to waive the cancellation charges.

Thanks.
Prasada sarma
[protected]
.

To,
Whom ever it may concern

I, the undersigned was charged rs.63 on[protected] for a uber ride that i had booked. I regretfully state that the driver had failed to reach the point of pick up even after 10 mins of delay and after repeated calls to him.

I had to wait for him during that time and after failing to understand why he hadn't turned up at the pick location, i had to avail other means of communication.

This is highly irresponsible o[censored]ber india to bill their customers on account of default by uber drivers. I request you to look into the matter and kindly provide appropriate redressal for the same.

Chiranjeev gogoi

I hired uber cab today from pimple saudagar pune to salisbury park. The actual fare was 402 but i was charged 466 rs. For some cancellation which i m not aware. Even previously we had a problem with uber. This is absolutely not done. Already we are paying higher charges and then we are asked to pay extra irrelevant charges. And why should we pay for cancellation. We cancel only whn the cab fails to arrive at the right time. Please give your explanation immediately on this.

I had made ride on July 4 evening from nungabakkam, chennai to padur, chennai dropped at 8:30 pm.

During booking I had selected card payment and while drop I had paid through cash.

Also I had consulted with driver before I pay cash and he has revert the pay but they amount is outstanding and can't ride further asking for due payment.

Hence I can't able to ride further. Early you resolve then early I can use uber orelese I won't pay and use again

Could you resolve this issue by cancelling the outstanding amount.

Username: [protected]

Yesterday dated[protected], i have book uber mh04-gd8264 from kharigaon to kalyan. Started driver has confirmed that he is ready and my family were waited on pick up point. When we are called to uber driver vijay/anil on mobile - [protected] but he not pick up the phone. My mother (70 age) was waited more than 1 and half hour and tried to call him continuously but this guy (Driver vijay) not attended call or response. Due to this my mother feel tired and immediately we visited to clinic and admitted. For this issue only uber driver vijay is responsible.
Request you to please take necessary action on this guy for future.

Hi,

This is to inform you that today i had booked uber to get a ride for one of my colleague from panchkula, sector - 8 to zirakhpur (Chandigarh-patiala road) with the uber driver mr. Janak at 1:24 p. M. But, sadly with mere disappointment this is to inform you that 1st of all the driver is extremely unprofessional as during the call i was having a word with him, he disruptly hanged off the call for no reason and even after informing the required contact no of the rider, he didn't even bother to call her to get the idea of the pickup location. And secondly he is extremely poor in finding the picking location and navigation of the actual location. It took almost 20 damn minutes in finding the navigation of the picking location, where as he was randomly moving here and there without asking the actual pickup point of the rider, which was not really acceptable and it actually kills the whole time of the riders, despite even of her urgency.

Would request you to kindly look into this issue and take the necessary actions as required.

Also, looking forward for the better and improved services for the next trips onwards. And would like to blacklist this driver anyway for my next trip with him.

Thanks and regards,
Prabuddha naskar.

I started using uber from april 2017 for my commute from home to office and office to back home. Till now my experience was ok with uber.

Please note that my from and to destination is fixed for most of the days and is within 8 kms to i was always charged rs. 49. Also, every day i used a slightly different route which is more convenient and i was still charged rs.49 because it was within 8km.

Sometimes it happened that because of their technical issue they over charged me. This issue is clearly visible in the receipts we recieve in email which clearly shows distance travelled at two different places in the same reciept and with huge difference. I used to ask for refund and noticing the difference they used to refund the amount also.

This time trusting them, i again asked for refund because they charged me rs. 306.47 instead of rs. 49.

But they are not refunding the amount even after pointing out the issue in reciept itself. I am having continues to and fro messages with them on help section o[censored]ber in app, but they are sending me the same reply that i used a different route.

My questions are:
1. Why is it so that sometimes they charge more and sometimes not even though i use different route?
2. Why the over charge is different also even if i use same different route?
3. Why reciept shows 2 different distance travelled?

Till not i didnt complaint anywhere because i used to get refund and we understand that sometimes technical issues arise.

But this time they dont even want to acknowledge that there is an issue.

Please help me to resolve this. I have attached the screen shot of the reciept. Please let me know more information is required.

I have downloaded an uber app but i am very dissapointed with it...
I get different promotion codes in my phone messages from uber.com to be applied in promotion code/gify code but when i apply it.. It comes promotion code not valid and i not able to get any uber offers for ride... If its coming in my phone messages from uber site for promo code to apply then why the app is not applying it

Pickup location: elante mall chandigarh

Destination: 1272 sector 19 b chandigarh

Driver gurvinder (Car tata indica phone number [protected]) charged me rs 401.51 instead of rs 74.27. I entered the correct location and i was following the gps till the drop off. And i was wondering how the driver changed the location because it was correct till he dropped me off. Driver somehow changed it after that and charged me extra. This isn't fair - please check driver's phone or how he did it. And he didn't show me that he completed the trip and once i got out of the car he did something on his phone. Same time i thought that something was wrong. Now i can't trust uber at all.
They charged me four times the fare i was supposed to pay and they didn't even confirmed me. I was shocked to see the email of 401rs.
That's ridiculous. I have been doing lot o[censored]ber rides but now onwards i want to tell everyone to keep a check on uber drivers in india. They are cheaters.

Please look into the matter once again.
This is very bad experience from uber. I thought uber drivers were honest - didn't expect this at all.