Uber India Complaints & Reviews

Ps: can someone route this to the pune or india team
Hello team,

I have tried to contact you many a times through the app, but no response, here is a feedback

Please stop red zone in kalyaninagar & baner/aundh area of pune, morning 8:30 am in kalyaninagar and after 18:30 in baner, fares are hiked by a large margin, even though cabs are available, this is a problem for regular customers like me.

1. Fares are hiked even though cabs are available
2.8:30 am to 9:00 am and 5:30-6:30 pm fares are not justifiable
3.8:30 am in kalyaninagar (Pune) and after 18:30 in baner (Pune), fares are hiked by a large margin
4. Fare hikes and surcharge should be justifiable
5. Drivers take advantage of red zone and park their cabs so availablity in normal areas is hampered
6. Please stop the concept of red zone, this is taxing the customers monetarily
7. This has to be looked into very seriously, else you will loose customers like me and many more
8. This is a topic of discussion now in pune across many customers and in many areas, i want someone really to look at this

Please look into this asap and escalate to your senior management, and also send a response to me.

Last morning (18th july 2017) i had to reach my friend's place from where we were going to college with her father, but they kept waiting for me just because i had booked uber to reach her place and i had no idea about the poor services.

I had booked uber pool tor lb nagar petrol pump (From kartikeya nagar nacharam). The car arrived in around 30 minutes to pick me up (Though it showed 17 minutes on the app) and the driver asked me to get down in rain exactly at the petrol pump in lb nagar. I requested him a number of times to take left before we reached the petrol pump as i had to go to someone's house but he refused and went straight till petrol pump and asked me to get down there. As i was alone i couldn't do anything. I took an auto from there and went back on the same road to reach my destination. I unnecessarily kept my friend waiting just because of the delay in pick up added with the driver's stubborn attitude. First time i had taken a cab which drops on the main road without asking the passenger where does she want to go. It was like taking a bus service instead of a cab service. The following are the details of the cab and the useless driver:
Name of the driver: vari kuppla
Mobile no.- [protected]
Car's no. - ts07uc7748
Hope your company will train the drivers before authorizing them to carry passengers in name o[censored]ber. May i expect a refund of the ride charges?
I must add here that i have previously taken many other cabs (Such as ola, ganesh travels etc) and always had a nice experience.

Driver cancelled my ride without intimation & penalty was taken with me. Why? What was my fault whenever i faced a lot of difficulty & was being late for destination. Driver name is swatantra partap.
I booked a cab & mobile will show the message that cab will meet me near 6:45 am. I left the train & coming out of station. He reached the station before the estimated time. He called me but i had luggage in my hands & i am handicapped so was unable to receive the call. Without recall or without waiting me he cancel my ride

I received promotional offers from uber time to time but when i applied them to my account, it display the msg that codes cannot be applied. When i enquired about this at customer care they told me that they have deactivated this service to my account with no specific reason. Because of which i have to book the rides with high charges without any discount. When i asked them to tell the reason they told that they cannot tell me the reason due to there terms and conditions. Please resolve my issue as i have to pay very high charges for my rides

Excuse me sir, my account mobile no. Is [protected].in this account when i add a promo code then they not excused and show that promo code is expired which is given me through message by uber. Any code has not apply so plzz i requst u to take a action on this problem
Before sometime i complain but not any response so i hoped that u try it for. My happiness
Account mobile number -*[protected]*
User name - *ansh agrawal*
Uber *jaipur*

Hi

In my family we all prefer uber. I have booked an uber at 6.17 on 18th july 2017. I have waited till 6.50 and the driver cancelled the uber. I had planned a movie with my mom, grandmother and grandfather. I missed my film and i had drop the whole plan. He came near my home, when i called him, he disconnected the call and cancelled the trip. One of my family member had experienced the same. I giving his number for further clarification[protected]. I expect a amicable settlement. My number [protected].

Hope you wont force me to move forward.
I am giving the details below.

Driver name: ashoka
Vehicle name: maruti suzuki swift dzire

Dear sir/ madam,
I m chakraborty, i traveled uber from gulmarg co op housing society baner to ramkrishna math, pune by tata indigo bearing registration no mh 14 fc 2171.
The driver was unprofessional don't follow the gps navigation even in capable to drive in pune city. My estimated price was 398 finally the driver lost the way, i was decided to left the car in dagdu seth ganpati temple my final price was 546. The driver not turned on the gps navigation.
If a driver did not follow any gps navigation why should the customer bare the execess amount? Even i m also from a service industry. Is this the way to deal with the customers?
I need to revert back soon, if not i will take further action against uber.
Thanks & regards
D chakraborty
[protected].

Today (July 18th around 7 pm) i was dropped off at the wrong location even after continuously discussing with the driver that my trip shows complete even though i havent reached my destination yet. He took me 3km away and as he accepted another ride, he asked me to get off in the rain and refused to drop me to my final location. I had to pay double the amount, i was stranded in the rain and i missed the event i wanted to attend. I am very disappointed and unhappy and would like a complete refund of both my trips (I had to request another uber because the first driver did not drive me to the right location). I also request you to ensure that the app is functioning properly for the drivers and guide them on how to deal with situations like me. Leaving me alone in a location i do not know, in the rain is totally not acceptable.

There are two cases:
1. On 17.7.2017 at about 5.45 when i tried to enter into my booked cab (A hyundai eon) i found out that two obese ladies were already sitting on the back seat. It was impossible for me to sit. I had to leave. I was charged cancellation charges which was totally illogical.
2. Today (18.7.2017) at about 5.45 i booked a cab. The driver on phone asked me where was i going. I told him janakpuri. He said he would be coming. But he somehow managed to avoid the trip and the other cab came. Shockingly i have been charged cancellation charges.

Firstly i have wrongly charged for the cancellation whether driver denied duty and when asked for cancellation he refused, still they have charged cancellation from my account. After so many follow up i got refund of this money but still they have charged by adding some extra amount in my next 4 rides. When i have again raised a complaint they said they already refund my amount but why they have charged extra amount in my next 3 to 4 rides? And now there is one payment pending from my side and i have tried with 3 to 4 debit/credit cards, even by paytm also but still getting some error. I have already reported this issue but every time they told me to uninstall the app and install again, i have tried so many times by doing this. At last i have tried with new phone but issue is there. Due to this unable to book any new ride. Report so many time this to uber but not getting any solution. Need to fix this issue asap and refund of my extra deduct money.

Today morning we had a ride from safilguda to bachupally_hyderabad. Amount to pay was 670 but he charged us 880 for no reason. He didn't even drop us near our destination even on requesting which caused lot of embarrassment. We reached our destination one hour late and missed
The exam.
And i asked him to drop near our destination and he was like no i cant drop i'm having another booking..

Dated[protected] at 7.30 i reserve a uber cab from new delhi railway station to u. P. Bhawan chanakya puri but till 8.00 am neither the cab reach the riding point nor the driver contact me. Than i reserve another cab but charged me extra rs. 63-00 for the cancellation of previous ride.
So kindly refund me extra charged rs. 63-00
Thanks.

Dinesh chandra upadhyay
B-4 secretariat colony mahanagar, lucknow
[protected]

I booked a uber pool cab from apollo hospitals, hyderguda to goshamahal as the price shown was rs.39.42 whereas i was charged rs. 103.69 for the same distance and destination. Uber app didnt show me any surcharge or extra charges or else i would have opted someother option. I booked it cos the price shown was rs.39 only. Further, i had no other balance or pending issues with uber. I have the screenshots of the fare shown, the invoice. I request you to look into this asap or else i will be constrained to approach legal forum.

I m. V. Srinivas rao living in hyderabad uber send sms on 17.07.2017 with ride any were in 5km of rs. 49 only. I booked cab from yapral to secunderabad station. When i booked cab price showing rs. 143/- to -183/- i booked while dropping they take rs. 420/- issues are booking charges not matching to paid charges extra paid driver not no time, i dont get sms discount no contact detailed n more...

I booked the uber on 17 july 2017 from kalina to sion-chunabhatti which is approximate 6.2 kms distance. Booking was done under uberpass for rs. 99.
When i booked uber it showed me rs. 99 under uberpass and no surcharge was mentioned and that is why i had booked. I had clearly cheeked the rates were showing as rs. 99 without surcharge. Also in between the trip there was no notification of surcharge. Then how come now i am been charged rs. 679?
Also the distance between the pick up and drop location is just 6.2 km. The driver took a different route which was long. I told him that it's a long route but he did not agree.
As per the booking confirmation i should be charged only rs. 99. I need a refund of rs.[protected]. Kindly give my money back. I am not going to bare rs. 580 extra when i should be paying only rs. 99.
Also there is no contact number to contact uber directly and also when i am sending emails all the ids are replying back as they did not receive this message. I dont understand how do i contact them for the refund.

Regards,
Dishita

Number[protected]
Id - [protected]@gmail.com

Hi,
My name is imran khan and my no. [protected].
Today early morning 7 am due to heavy rain i happened to book a uber share from ayesha masjid to us visa information centre begumpet. Fortunately the uber driver came to near by pick up location after half an hour but he said his car was punctured and can't able to come to pick me up but what i'm seeing on road he was driving the car from tolichowki to mehdipatnam road, and it made me furious and very angry thought to stop the driver and hit him hardly, for he made me to wait for half an hour and not even picked me up by lying. I want a serious action to be taken against that driver.in an urgent situations what do we do if these people do like this whom do we rely on a strict action needs to be taken against this person.
Below are his details. Attached is the photo that taken while he is driving on road
Name: balakrishna
Car no. : ts 06 ub 4308

They always charge high fares compared to the ones they show under the name of "surge" whenever we ask about such foolish business they say some silly and stupid reasons. At first it showed rs.49/ for the whole ride and later the driver charged rs.191/ and told that there is a surge which is only visible to driver but not for traveller. I think this is a huge injustice for people who believe in uber

I have been using uber cabs for the past few days.

It was unfortunate, that even though i had not confirmed my ride, i was charged a penalty.

The software needs to be upgraded since, exploring options should not be mistaken for confirmation.

One confirms only after knowing the time factor and the availability.

The car quality varies and there is no link between the vehicle efficiency and the price charged.

The kind of vehicle available, time factor, pleasing manners of the driver, comfort level inside the vehicle, wi-fi etc is what should decide the rate!
I am very unhappy with uber for making my ride unpleasant by charging me a penalty for cancellation even though i did not confirm my ride!

Hi,

This is raghavender from hyderabad. On 16th july around 11 am we booked uber for a nearby place and while booking, amount displayed is rs 49 however when we got down bill was showing 160.65. We booked uber several times for rs 49 for the same place why not sure why the premium was charged. Driver name is meraj. Online receipt was showing distance as "32.61".

I tried my level best to reach uber but realized they do not maintain any customer care facilities, neither emails nor call center. Looks like this is effective strategy to get away with poor customer service and customer exploitation.

Hope uber will take a note of my issue and react positively

Regards
Rgahavender
[protected]

Today i was charged 223rs. For a ride supposed to be of 49rs.
A ride from south campus, delhi university to iuac vasant kunj which normally costs 49 rs. Costed me 220rs. Today because one of the rider had to go to jnu which increased the distance for my drop off location. Also the driver the driver got confused with the directions shown in map. I was unfairly charged extra. They said they would refund my money back as soon as possible and now they are not even refunding my money. I don't know what to do.