Uber India Complaints & Reviews

I booked 5 trips yesterday afternoon.

All five trips drivers will start the trip without even picking me up and end the trip abruptly. I am waiting for me cab and it suddenly says your trip was completed even without me taking the trip.

It happened 5 times in a row. On top of that, drivers even gave me bad rating for fun i believe. Point is i never called those drivers neither did i met them.

My ratings went down and i was mentally frustrated because those 5 trips i got same driver twice who was mischievous.

I complain uber and they are not doing anything about it. They just send me pre formed emails repeatedly on whatever i ask. They are not making things right.

I am frustrated

My account mobile number is [protected]

I am a frequent user o[censored]ber. I use it twice daily to go to my office and come back. But i had a very bad experience yesterday when i had to cancel uber trips for few times including both uberpass and ubergo and was finally showing error saying you have cancelled too many trips. Each time the nearby uber time shown was 5-6 minutes but the drivers refused to come and said they are too far and might take around half an hour or more to reach there. So in that case is there any other option except cancelling the trip. I relied on uber but this was really not expected from your services. I had a great experience with uber after using ola but now i think the services have degraded and really disappointed with this. If there are no nearby cabs available, the time should not be shown as such. Moreover this is not expected for your daily customers.

I booked uber from hanuman camp for sardarnagar and waited for taxi, though it was raining heavily and there was no shelter so i was totally wet & shivering with cold, being 66years old. After waiting for 15 minutes i called my family members to take me to home. Then taxi driver called me and went on giving excuses for calling after 20/25 minutes. Taxi driver mobile number is [protected]. Taxi no. 6445 and driver name is mayank

This is really pathetic uber. Daily i am availing your pooling service for my office and home both side. When i am booking a cab in evening time daily getting price rs 89 higher than the pooling price which is 49 rs. Availing your services after ola was a great experience but now i would say it's a worst experience ever. Same location two people are booking services which different prices which is not acceptable. Is this how you treat a genuine customer. This is happening past one month every evening. I think i should stop using your services rather providing offers to your daily customers you are charging that high. Shame on you.

Booked uberpool from l n papan marg to lehri house for which the fare stated was rs 71. And some paise.
However on completing the journey i am being asked to pay rs143 and some paise. I think that amt is for ubergo.
I pay by credit card so i have still not paid.
But if i want to book again on uber i will be asked to pay first and then my booking will be done.
I request u to resolve the matter so that i can have the pleasure of traveling by uber again. U can view my account details and see that i travel very often by uber but always by uberpool.
Kindly expedite

Dear team,

This is to inform u tha my husband mr. Imtiazz shaikh registered with u on mob : [protected] had asked for a estimate for a ride start from kharghar to kamote sect-20, he got a estimate of rs.124/- where while he finished the ride he had been asked to pay rs 270/-

He didnt got the sms also from u side that he paid 270/-

This is not satisfying ride at all

Cont: [protected]
Email : [protected]@gmail.com

Kindly revert

Hi team,

Today i opt uber from new gajuwaka (Vizag, andhra pradesh) to vizag railway station.

When i check the estimated price it's shows that 50-60 inr but when the trip end driver status that trip cost is 196 inr.

I called the driver for some clarification but he said that this trip cost 196 inr that's it and i need cash.

Post that i got a massage that trip cost is 186 inr only.

Now tell me what is this?
1st thing in app the fare estimated value is below 60 inr and trip value was 186 inr and driver charged 200 inr and he said no change.

Is this new way to rob the customers?

I need clear explanation on this.

I need my money and total amount is 160 inr i lost today.

Please find the attached screen shots for your reference.

Check and credit the same to my account.

Regards
Eliyad khan
[protected]

My name is anjana bose and phone number is [protected]. I travelled by uber on thursday july 20th, 2017 at around 1936 hrs in the evening from nehru place metro station. I called a cab and the app said i will be charged rs 22 after using the promo code but i have been charged rs 302.

There is no way to call uber or send an email to them.

Please help

I had booked a uber from west marredpally, secunderabad to aparna cyber commune, nallagandla, hyderabad on 17june 2017. During the booking time i was shown a fare amount range between rs 360 to rs 460. Which seemed reasonable amount for distance of approx 27kms for tata indica. At the end of trip the fare shown was rs880. I was shocked and i had written to uber support team who quoted gps issue and updated fare amount to rs 790 merely reducing rs90. Even this amounts to approx rs 30 per km. They didn't explain any basis for such high fare as rs790.
So it means uber will show totally irrelevant fare amount while booking and at end of trip customer will be charged any amount. Which could be even 200% of booking amount. There is no control on such open cheating and unfair trade practices from uber.

In the morning i hired a uber from zirakpur to sushma urban views n the uber aap shows that it cost rupees 67 n am ok with it but when i reached sushma the driver told me to pay 110 rupees dont know how but he did. So plzz can u justify me how the extra would come and return my money as soon as possible... Other wise i never use ur service again n i also advise our frnd not to use your uber service... Thanku

Sir
I have booked the uber ride at 5.40am and ur driver cell no refused to come and more over refused to cancel the ride himself and unwillingly i have to cancel the same immediately as he has refused to move his mobile no is
+[protected]
This is a harassment to me. More over u have charged me for cancelled trip which has to be canceled due to ur driver refusal
I think ur company does not take action against erring drivers and in turn the customer suffer
Any how it is my experience the company does not take it seriously and take action against drivers
Softly refund the charges. I don't want any refund i suggest u take action against erring drivers
Still i know nothing is going to happen
Still filling complaint for my satisfaction
Very bad experience
With the ride taken today at 5.50 am today
I won't recommend ur app any more
Pl streamline your drivers who refuse to take trip and ask us to cancel trip and ur company also imposes fine with knowing the truth
It is horrible experience

Driver name - pradeep
Taxi no. - hr55w1659

We hired cab from gurgaon cyber park sector 39 to chattarpur. During the passage driver stalked the girl while driving, misbehaved with the girl, used abusive language, stopped the car between highway and asked us to leave. He used very bad language and we are sure he was drunk as well.
Then we requested again to drop us on destination.

These kind of incidents trigger rape case and molestation cases later on. Request you to please take strict action against driver.

I am regular user o[censored]ber. Today, while i took the ride at 9.45 am to go to office, the ubergo vehicle had a break down. I was not dropped to my destination (18 kms away) but was dropped on the way (3 kms) as a result i missed office. Instead of compensating me for this, uber has charged me rs. 60/- for the trip which is highly unacceptable. I will definitely escalate it to the next level if it is not resolved. It is not about the amount but a very unethical practice on the part o[censored]ber.

Today 21/07/2017 i booked cab ballabgarh to nekpur for that bill was showing rs. 172 but driver took rs.233 and said that you have to pay. I m helpless lady travelled. No emergency no. And no help. Pls action should be taken agst. These cheater driver and companies. Name of driver is rahul and vehical car wagon r white color. His mobile no.[protected]

On 20/7/17, i booked uber go from 197/2, motilal gupta road, kolkata 700082 upto aurora film corporation, 125 a, lenin sarani, kolkata 700013. It was suzuki swift dzire. The driver knew that the car had a clutch-gear problem and the car was moving slowly. Near for barlow, chowringhee road, kolkata 700020 (Rabindra sadan metro), the car had a breakdown at the signal, the gear clutch wasn't working, and the driver asked us to get down. And charged me rs 92.71 which i'd to pay.
I cleared the payment and wrote this complaint in the help section mentioning a detail in the "i would like a refund section". But there is no response from uber yet. I'm a regular and diligent customer o[censored]ber services, but i find that since the last 1.5 months, there are several unnecessary harassment that uber is implying on me, like the driver says he won't come and asks me to cancel and uber wants me to pay for the cancellation. But yesterday's incident is simply not accepted from a professional company of this repute like uber. When the driver knew that there is a problem with the car, he souldn't have picked me up at the first instance itself. Uber should be liable for its services. Note this factor and do the needful to provide better services and above all i should be refunded and compensated for the loss i have made. Neither i could reach my destination, nor u ber showed any kind of responsibility towards me. I was compelled to get down in the middle of the road and make a payment instead. Please look into the matter and take necessary action or else i'll have to quit your services.

Thanks and regards,
Sarmistha maiti

On 14th july, around 10:30pm,
I booked a uber cab from noida, dlf mall of india to lakshminagar, delhi for my colleague.
After 5 minutes, a driver named manjeet came to my location and asked about my booking details and picked her up and take her to drop location.

Then after 6-7 minutes, while she was journeying, i got another call from a uber driver named rakesh, that he is at the pick up location and ready to start journey.

I told him that i already got a cab and i already started my journey with driver manjeet.
After that he cancelled the trip and uber charged me rs.63/- for cancelling the trip.

I didn't get any email for the receipt of my trip. Even the trip is not showing in trip details, only the cancellation details are showing.

Now how is it possible for me to journey with two drivers simultaneously?
And, how is it possible for two drivers to pick up the same booking?
Why didn't they send me receipt of the trip.

As this was the official trip, i cant even submit the reciept in the office.

I have 5 free uber rides 3, 50 rupees off and 2, 75 rupees off i booked uber x from aakash institute to patel marg mansarovar, jaipur later i cancelled my ride but when i again book my ride there is no ride available my all 5 free rides are automatically cancelled i am very helpless please give me my free rides back my all free rides are automatically cancelled

Today morning[protected], i booked a uber pool from sector 50 noida to sector 125 noida.
During booking time it was showing fare of rs 49. But during leaving, driver charged me amount rs534.
Reference screenshot is attached below.
I don't know how there system calculate rs534.
Kindly resolve this issue by taking any action, so that i get my money back. Waiting for ur reply.

Thanks,
Udit chaturvedi
Contact no - +91 [protected]

Last time i went on uber from anna nagar to egmore in chennai in uber pool. When i booked it showed 109.53 rupees. But after completing my ride for it showed as 165 rupees. It is maruti suzuki ritz. After long negotiation with driver i left the car.

Like this it happened ti me for 2 times but i
Already wrote review to uber directly from app. But uber didn't take any action.

Very worst experience....😡😡😡

Before confirming pickup total fare showed 0.00 and i was charged 98 for it.
The next time it showed 49 and i was charged 99 for it.
When u submit a complain using app their is no reply from them.
Also for a couple of weeks..
My friends account was showing 20 rs and my account was showing 100 rs for the same trip at the same time..
Not once but continuously for 2 weeks.