Uber India Complaints & Reviews

On 14th july, around 10:30pm,
I booked a uber cab from noida, dlf mall of india to lakshminagar, delhi for my colleague.
After 5 minutes, a driver named manjeet came to my location and asked about my booking details and picked her up and take her to drop location.

Then after 6-7 minutes, while she was journeying, i got another call from a uber driver named rakesh, that he is at the pick up location and ready to start journey.

I told him that i already got a cab and i already started my journey with driver manjeet.
After that he cancelled the trip and uber charged me rs.63/- for cancelling the trip.

I didn't get any email for the receipt of my trip. Even the trip is not showing in trip details, only the cancellation details are showing.

Now how is it possible for me to journey with two drivers simultaneously?
And, how is it possible for two drivers to pick up the same booking?
Why didn't they send me receipt of the trip.

As this was the official trip, i cant even submit the reciept in the office.

I have 5 free uber rides 3, 50 rupees off and 2, 75 rupees off i booked uber x from aakash institute to patel marg mansarovar, jaipur later i cancelled my ride but when i again book my ride there is no ride available my all 5 free rides are automatically cancelled i am very helpless please give me my free rides back my all free rides are automatically cancelled

Today morning[protected], i booked a uber pool from sector 50 noida to sector 125 noida.
During booking time it was showing fare of rs 49. But during leaving, driver charged me amount rs534.
Reference screenshot is attached below.
I don't know how there system calculate rs534.
Kindly resolve this issue by taking any action, so that i get my money back. Waiting for ur reply.

Thanks,
Udit chaturvedi
Contact no - +91 [protected]

Last time i went on uber from anna nagar to egmore in chennai in uber pool. When i booked it showed 109.53 rupees. But after completing my ride for it showed as 165 rupees. It is maruti suzuki ritz. After long negotiation with driver i left the car.

Like this it happened ti me for 2 times but i
Already wrote review to uber directly from app. But uber didn't take any action.

Very worst experience....😡😡😡

Before confirming pickup total fare showed 0.00 and i was charged 98 for it.
The next time it showed 49 and i was charged 99 for it.
When u submit a complain using app their is no reply from them.
Also for a couple of weeks..
My friends account was showing 20 rs and my account was showing 100 rs for the same trip at the same time..
Not once but continuously for 2 weeks.

Dear sir/madam,
Yesterday (19/07/2017), i was booked uber pool from tughlakabad metro station to new ashok nagar, new delhi and its show around rs-90,
But when i was my final destination (Mayur vihar phase 1) driver mobiles show me the charge of rs-407. Please refund my money.
Car - hyundai xcent
Time - 6.27pm (19/07/2017)
From - mohan cooperative industrial estate, badarpur, new delhi, delhi 110044, india
To - pratap nagar, mayur vihar phase 1, new delhi, delhi 110091, india
Driver name - bablu

Today on 20.07.17 i took uber from my residence in sector 9a gurugram, haryana to my office at bhikaji cama place, new delhi; which is approximately 31km by uber go, hyundai amaze vehicle no. Hr 61 c 0712, driver naresh departure 08.22 arrival 10.02. I am regular user o[censored]ber. Fare shown at the time of booking was rs. 489.00. After journey i was surprised to see bill of rs 976.33 (Km shown in the bill 62.64, trip time 01:38:29). The details of chrages shown in the bill are; base fare 52.50, distance 394.63, time 155.60, distance surcharge 268.60, toll 105, cgst 23.25, & sgst 23.25 = 976.33.
It is a clear case of cheating by wrong mapping by the company. I want refund of rs. 487.33. If the company does not refund the extra charged amount, i will advise all my friends and others not to use uber; as it is a cheat company.
R. C. Gulathi
(Mob.[protected], [protected])

Sir,

Uber cab have charged at a very inflated rate on pooling/sharing rs.424.67 for almost 8.0 kms journey on pooling from my place to destination.. The total distance from my place-, abul fazal, new delhi to destination-jamia hamdard, new delhi, is only 8 kms and you have charged for 33.7 kms. This is unfair and cheating on your part.

Details are given below:

11:05 am
The scholar school, part 1 abul fazal enclave, block e, jamia nagar, okhla, abul fazal enclave part 1, part 1 abul fazal enclave, block f, jamia nagar, okhla, new delhi, delhi 110025, india
12:36 pm
Mehrauli - badarpur road, near batra hospital, hamdard nagar, new delhi, delhi 110062, india
Car
Pool

Kilometres
33.70

Trip time
01:18:10

I used uber cab on 19th july from munnekolala, my residence to l&t campus in manyata tech park, bangalore. When i was booking, it showed a price of around 350 inr and i confirmed the trip. Due to some delay on road, it finally happened to be a long trip. The fare was deducted from my paytm account. And when i realised there was surge pricing of 1.6x times added additional to the time and distance surcharge. Otherwise there should be one price which displayed in my app while booking the trip. Now i am trying to get the uber customer care to understand that i was not given notice of surge charge at all. Instead answering this question, they are explaining what is a surcharge.

My normal trip rate is 275 approx., and i paid 485 for this trip.. Which is no where a fair practice and that too not keeping the customer informed about it.

Uber charged me for faults in their mapping system. I was charged rs.50 in excess when i booked through uberpass.
My fault - i asked the driver to drop me at the front gate of my office when uber mapping system was showing the drop location as the back gate (Exit only).
The funniest part is that to reach the back gate i had to go 1km extra. So i was literally charged extra for saving my time, the drivers time and fuel.

I understand that computers can be faulty at times. But when i contacted customer care the human (I assume) gave me the same script. What is the point of having a human out there is the don't understand logic?

Last week received a promo (Enclosing message screenshot) on flat 50% off on uberpool. While trying to book, saw fare not getting applied and normal fare only coming. Wrote to support. They told (I have those emails) take a ride and write to us. We will refund. Believing them took a ride on friday afternoon. As usual no discounted fare. I paid the full fare with mastercard and then my mastercard free ride was applied and 75 rs was discounted on full fare for mastercard. Then i wrote to uber asking flat fare discount. Fare was 151, for 50% off it should be rs 75.50 and then mastercard already discounted rs 75. They responded we already see discount. I told that's free 6th ride form mastercard. Nothing to do with you promo. Then they responded that 151 promo itself is discounted. Nothing to refund.

Enclosing the screenshot while booking. Ubergo (Witout any promo etc) is rs 218 and they are telling rs 151 o[censored]berpool is after 50% flat off, so uberpool normal fare 302 and ubergo 218 as per their explanation.

Adamantly they didn't refunded their promised flat fare promo refund. This is pure cheating. This week also they are on the same route. Sending that as a separate complaint with all proofs.

Please resolve the issue. These people are simply thugging and cheating customers

Every ride charging extra money and I already Please solve my problem I am just fedup with the service o[censored]ber, from last 10 to 15 days they charged 500 extra than fare charge..., please listen my complain and do the neadful. I can't even able to do ride because on every ride they show the fare money after taking the ride with extra charges and Iam not getting why they are making extra chargeshttps://www.consumercomplaints.in/new_complaint/#

On 16th july sunday at 5 46 pm i booked uber at rajiv gandhi international airport hyderabad. Mr peeru maruti suzuki ritz was engaged and i got his details and called him to come at pick up point. He asked me the destination and i told him panjagutta but after 10 minutes he called me to cancel as his vehicle has problem. I told him to cancel this trip instead of me but he insisted and because i was getting late i cancelled it and got charged rs 52.50. His phone number is [protected]. Immediately i booked another uber and got the details of mr lakshmi prasanna at 5 :53 pm. I called him to come to pick up point d at airport. He said he would arrive soon. I waited for more than 10 minutes but he did not arrive. I called him 4 times from 5:55 pm to 6:03 pm but he did not answered my call. His phone number is [protected]. Later as i was getting late i cancelled this trip and booked metered taxi. I was charged rs 52.5 for this cancellation also. I was charged both the times for no fault of mine. I want refund of rs. 105 for both the cancellations.in fact uber drivers are so rude and careless towards customer feelings and day by day their services are deteriorating. My email id is [protected]@yahoo.com.

Date 19.07.17
Morning i travelled from amar colony lajpat nagar.. Driver came 20 min late, does not know how to see google map, did not tell how much to pay.. Did not start my ride guess... After sometime my ride got cancelled... But i paid cash... Please do not cut cancellation charges i paid cash. Taxi number driver mujahar. Toyata etios
While coming from lal path lab driver mukesh wagon r dl1rtb4131 took money rs108 but i paid through pay tm i got late msg dat one fourty rs has been deducted.. Please refund. Enough o[censored]ber non sense today.. Please take action asap.

My name is dinkar babar & mob no. [protected].
Last week i have attached new driver kishor to my account.
Today as while reviewing my account i found near about 8400 amount deducted for two week in reason of my new driver had purchased mobile phone from uber last year for his business. Which he left for some reason.
Why recovery from my personal account??? I haven't did any deal with uber for mobile phone purchase of kishor.
Please cooperate as i have been partner with uber from last two years.

This is for your kind information that i am a regular rider o[censored]ber. But last few months my payment option was changed from paytm to cash. I have paytm money unused but cannot made payment. Every time i have to make payment through cash. As a result i have to go for ola cab. Hope you can help me to resolve the issue. Previously self was making payment through paytm.

I am writing this mail with utmost disgust. Inspite of several mails and also visiting the uber kolkata office many times, my issue remains unresolved.

I am an uber user from the initial period when the service was launched at kolkata. My user id registration was as per my mobile no. (Which is still existing) and my email id that i was using that period. The same has undergone change due to change in my organisation and job. Due to some changes in my company email server, the domain name had changed to a new one. Due to this, i am not being able to avail uber services anymore. I need your intervention to change my email id as am unable to avail your services. Would appreciate if your customer care executive calls and speaks to me regarding my problem and solve my issue at the earliest. Please do not send any mail with pre-decisive message.

Hi,
I have been using uber everyday to go to office for the past 4 months. So much i got an uber pass.
Yesterday (18th july 2017) i took the same trip to my office which i have been taking for 4 months with same start place and drop location. I was shown an upfront fare of 49rs but after the end of the trip i got charged 174 rs almost 4 times that shown. Also even if you forget the uber pass the normal share rate at that time was also 49 rs.
I registered the complaint to uber help and they gave me a # excuse that uber pass is valid only for 5 km or something.
1. I take this trip everyday with uber pass or pool. Everyday i am charged 49 rs. Today also. Only yesterday this 5km limitation came or what?
2. Forget uber pass, normal share fare upfront was 49 rs.
3. I have also taken uber pass for 15 km. I know for 15 km it is 99rs.
Whatever the reason i was charged extra.
Please refund my money.

Thanks

Date of incident - 18 july 2017
Ph. No. [protected]
Request a refund

Dear sir/madam,
I'm extremely upset with the uber service. On tuesday, 4th july. I had booked an uber from tollygunge club. The driver, rintu, came for the pickup. When i sat in the cab he asked me my destination.. I said opposite quest mall. He stopped the car and asked me to cancel the ride. I said but the ride has already started and i will be charged for the ride.. Plus i have to urgently get home as my mother in law wasn't feeling well. I pleaded.. But he simply refused.. Saying this is his last ride for the day and it is not on the way to his house. He said cancel it.. These things happen everyday and uber refunds the money. I was forced to cancel as the driver would simply not budge.
I booked another uber for more the double the fare as it was urgent for me to get home. I am simply disappointed and disgusted with the attitude of your drivers.. And am beginning to wonder if this could be any money making tactics.
Thanking my stars that this incident took place in broad daylight and not at night where i would be stranded in the middle of the road waiting for the next uber to arrive.
Uber standards are really going down. I had written my review the same day but no one bothered to get back to me.

Ravneet kaur.

Today (19/7/2017) i called up a uber mini cab... He was very rash in speaking and also dont know how to talk to customers and cancelled our trip... And took 52.50rs as cancellation fee which is a loss to us... Driver is from hyderabad uber cabs.. Please pay back my money... It is not the case with uber... It should promote or say to customers that there will be a cancellation fee... Do return back my money... Advertise these important matters first before promoting offers