Uber India Complaints & Reviews

I have booked an uber for a trip of 3 km whose estimate was less than rs. 75 for which i have been shown as rs. 0 when the cab is booked as i have rs. 75 off, but when i have ended the trip it deducted rs. 9.32 from my default payment mode - paytm, showing the total amount as rs. 84.32
My start and drop location was not changed within the journey time and the driver followed the usual route suggested in navigation, then where from these extra amount popped up? On raising this issue, i have been told that the amount shown is an estimate and not the exact one. For a journey of 3 kms how could the amount get increased than it has shown as an estimate. I have travelled far more kms via uber but never faced this duplicity before.in the name of promos and offers you are cheating riders by increasing the final amount than it is actually showing while booking.

I need a justification that why the amount get increased for a 3 km journey and following the route as suggested in navigation.

I was visit to sai nagar kalamboli from my pick up point at gomti, barc

Start 11.47 from barc to 12.37 kalamboli, which shows 53.48 km duration 00:49:02 fare taken 790.07.

Driver was infront of me start mobile but after reached they shows as above

Its a more charges which was not my use route also taken

So i book return trip as same from my spouce number

Start 7.46 pm from kalamboli to 8.54pm barc which shows 24.82 km duration 01:07:17 fare taken 359.91

Its a really too much loot.

Reply as early as possible

My number is [protected] sanjay (After 6pm in week days)

We booked uber drive from Ladha Palava City to Dombivli East. total distance is 10 km. Normally charges for rental cars are Rs. 160 to 170 when you book Ola or Uber.

However, today driver Mr. Anil Morya from Uber asked Rs. 425/- which is completely illogical for only 10km. When I refused to pay Rs. 425 and asked him to come to police then he denied. Then I called customer care o[censored]ber and mr. Narendra attended call but he refused to launch my complaint and asked driver to get full amount from me. He also refused to transfer call to his senior. I would like to take legal action against uber for such a non sense act.

I was charged cancellation fee twice! I was booking cabs from bangalore airport.in the first time the driver wasn't picking up.. I called around 10-12times. He wasn't even moving in my direction, so i had to cancel.in the second trip, the driver moved but called me after sometime and asked to cancel. I want a refund of both these cancellation charges.

I've booked the cab on saturday, 15th july at ~ 8:20 am. Started calling the driver, he picked the phone and told that he is coming. After that when called he picked my phone and told that he will come after getting the tire filled but since i had to attend a meeting, which i told the driver and asked by what time you can come. But he didn't reply and cut the phone. I thought he will come. After that whenever contacted, he started ignoring the phone call.. Then i had to cancel the ride.

Again i started trying to book another cab which i could not, as every time it was reflecting that you pay an amount of around
Rs. 72.

Though it is unfair to charge the customer without getting ride that too when the customer got late due to delay by driver, it is most unpractical that the customer is facing time constraint and could not book another ride. Over & above uber is penalising the customer by charging the ride which never happened.

This is the kind of professionalism which has been experienced by the customers o[censored]ber.

Whatever rides i had with uber, i have always rated them very good or excellent. But this time i am blaming uber to have this kind of approach. You earn money but not for the rides which never happened.

I suggest to leave this practice of charging unfair money from your customers otherwise a lot of competitors are already in the market.

If it is done, as a fair practice, you may return the money back.

I had travelled from uber cabs from noida to igi airport on saturday 15 july. They showed me an upfront fare of rs 253 for booking which was indeed a sweet shock to me. But i cancelled my regular cab n boarded uber for a change. But they had done this strategy only to hitch customer. Falsely as they charged me rs 655 when reached airport.. On referring. The matter this is what these people say

My trip receipt was updated
Saturday, july 15, 2017 at 9:58:44 pm · ubergo

Hi priyanka,

I understand that you have an issue with the fare. I'll be happy to explain.

It looks like you were shown an upfront fare of inr 253.48 before you confirmed this ride. On reviewing your trip, i see that the route taken was different from the gps suggested. Hence, the upfront price was not honored.

The upfront fares are calculated dynamically based on various factors like duration, distance, high demand in the area, these fares remains unchanged as long as the destination remains unchanged and the suggested route is followed.

Also, based on the pickup and drop off locations of the trip, we can confirm that the updated fare of inr 655.82 was calculated correctly.

Hope this explains.

Sent by shalini on sunday, july 16, 2017 at 3:27:59 am
Continue this conversation by replying to this email

I have tried arguing them by my query but the answer us standard as above everytime just befooling customer

Please confirm what drop off location i changed from the entered previous drop location. I am made to understand my booking was from noida sec 23 to igi airport terminal 1d and i boarded off there only. Couldnt understand the reasons for such hayware replies o[censored]ber. Customers are not fool after all regards
Sent by priyanka s. On sunday, july

Dear,
Pl note i booked on 14th july for delayed trip on 16/07/2017 at 6.00am (Up coming trip) for dropping point netaji subhas international airport, kolkata but your company didn't respond. Nighter your company s driver details nor driver himself contacted. I waited till 6.15 am. Then i had to search other vehicle. I had to cough up rs 500/for the trip, exploiting my emergency situation.
Your company uber is one and only responsible for creating this mesh.
Why people booked latter trip if this is the performance and lack lastre attitude o[censored]ber. I didn't find this trip details in your mobile app also.
Pl compensate my harassment financially. After getting your response i will proceed for next action.
Thanks
Banamali kar, [protected]

Dear sir / madam

This is to inform you that we booked 2 cabs now at 1.54pm and 2.14 pm respectively on 15/07/17 and both the bookings were cancelled by the drivers. One was etios 7096 varunakumar and indica 0641 waseem and his mobile number is [protected]. Moreover the cancellation charges are billed on us.

This is not the first time such cancellations are happening.

Request you to look into the matter and make our lives more easier.

Please respond asap on action taken.

Regards
Padmini

Today morning i booked a cab from vodafone house ahmedabad he didn't cane for pick up after booking i called him he didn't picked my call i tried again his cell phone was switched off i waited near about 10_15 minuts but he didnt came then i cancelled and booked another cab. The driver who didnt cane his name was praful and his car number his gj01et3714. You are very pathetic service from now onwards no uber only ola you can check in your recorcs how reglarly i used but now no more

Today afternoon at 12:36 pm, i have taken a ride and the fare was shown as inr 49. However when the trip got ended, the total fare came to inr 103. What is this. I have not deviated even 10 metre from the gps proposed route.

Don't try to cheat people with the wrong information. While interacting with customer care executive they are saying that i have deviated from the route. You may pls check with the driver whether any alternative route is there.

I am from kolkata. I took a trip this afternoon at around 4pm from sahidnagar, kolkata.
As i had a promo code already registerd when i was checking the fare it was saying the fare would be only rs.14/-. I had that money with me so i booked my trip. Now when i reached my destination my fare was of rs.109/- and with my promo code it came to rs.59/-.
Now i was shocked to find that my fare has suddenly changed from rs14 to rs.59. I only had rs.30/- with me... I was literally panicking on the road...
Luckily a relative of mine was passing by and i rushed to him and got my fare from her.
This is actually a very very dangerous issue and most importantly "a very embarassing situation" for me. I would immediately like to get a refund just now.

On july 9, 2017, in evening i have booked an uberx from dagadusheth temple pune. I did not get into the cab and did not take the trip.
They charged me 94.50 rupees twice for the ride that i have not taken. The driver was very late and then himself cancelled the trip. Once again the same thing happened and third time uber was finally booked but that time i was forced to pay double cancellation charges in addition to the fare estimated. This already happened to me before when the driver cancelled the trip because it is far away. And they dont even have proper customer service that will help us in this time of trouble...
However, i did not get any response nor my money was refunded.

I have been driving for uber for almost a year now. There is a minimum business guarantee where in if you do a certain number of trips, you get that minimum earnings amount. I always do 13 trips minimum so i'm eligible for 4700 per day. Uber cuts 26% towards its fees which is very high. But they never pay that amount. Every week i earn only the amount i have made with trips and promotion amount. But i i never get the minimum business amount. They say to wait till the statement is updated but it remain the same. Moreover, they held us responsible for collecting any outstanding amount from the passenger and if the passenger refuses to pay then we are held responsible for collecting that cash and it is deducted from our account.

Today i have done uber car pooling from shivani park punjabi bagh new delhi to vikas bhawan new delhi 110002
But
My charge was too high (Rs 210) as compare total charge of two other passengers (Rs 183 only) even though they were coming from paschim vihar on same root and picked up me on the way by same car.
I will upload these activities o[censored]ber on social media also.
Now i will try to avoid uber ride in future.
Today i was feeling cheated after seeing "as single pool passenger of short distance with high by same uber car then total of two passengers of loner duration."

Thanks for these activities o[censored]ber
Dr ram kumar sharma
[protected]

₹208.75 thanks for choosing uber, ram kumar 14 july 2017 | pool 12:28 | 20/37, rohtak rd, block c, shivaji park, punjabi bagh, delhi, 110026, india 13:28 | 30, azad bhawan rd, ip estate, new delhi, delhi 110002, india you rode with swan9.06 kilometres 00:59:20 trip time pool vehicle

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.

Your fare

Trip fare 208.75 subtotal ₹208.75

Collected ₹208.75 cash visit the trip page for more information, including invoices (Where available) xid4b7ba994-c[protected]b7-9a84ecbff5f8pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Give friends free ride credit to try uber. You'll get ₹50 off each of your next 3 rides when they start riding. Share code: uw2x7jhsue

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₹208.75 thanks for choosing uber, ram kumar 14 july 2017 | pool 12:28 | 20/37, rohtak rd, block c, shivaji park, punjabi bagh, delhi, 110026, india 13:28 | 30, azad bhawan rd, ip estate, new delhi, delhi 110002, india you rode with swan9.06 kilometres 00:59:20 trip time pool vehicle

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.

Your fare

Trip fare 208.75 subtotal ₹208.75

Collected ₹208.75 cash visit the trip page for more information, including invoices (Where available) xid4b7ba994-c[protected]b7-9a84ecbff5f8pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Give friends free ride credit to try uber. You'll get ₹50 off each of your next 3 rides when they start riding. Share code: uw2x7jhsue

Need help? Tap help in your app to contact us with questions about your trip. Leave something behind? Track it down.

₹208.75 thanks for choosing uber, ram kumar 14 july 2017 | pool 12:28 | 20/37, rohtak rd, block c, shivaji park, punjabi bagh, delhi, 110026, india 13:28 | 30, azad bhawan rd, ip estate, new delhi, delhi 110002, india you rode with swan9.06 kilometres 00:59:20 trip time pool vehicle

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.

Your fare

Trip fare 208.75 subtotal ₹208.75

Collected ₹208.75 cash visit the trip page for more information, including invoices (Where available) xid4b7ba994-c[protected]b7-9a84ecbff5f8pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Give friends free ride credit to try uber. You'll get ₹50 off each of your next 3 rides when they start riding. Share code: uw2x7jhsue

Need help? Tap help in your app to contact us with questions about your trip. Leave something behind? Track it down.

Map

Uber logo
₹208.75
Thanks for choosing uber, ram kumar
14 july 2017 | pool

12:28 | 20/37, rohtak rd, block c, shivaji park, punjabi bagh, delhi, 110026, india
13:28 | 30, azad bhawan rd, ip estate, new delhi, delhi 110002, india

Picture of swan
You rode with swan
9.06
Kilometres
00:59:20
Trip time
Pool
Vehicle
One star two stars three stars four stars five stars

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.
Your fare

Collected ₹208.75
Cash

Visit the trip page for more information, including invoices (Where available)
Xid4b7ba994-c[protected]b7-9a84ecbff5f8
Pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Give friends free ride credit to try uber. You'll get ₹50 off each of your next 3 rides when they start riding.
Share code: uw2x7jhsue
Uber logo
Share on facebook
Share on twitter
Share on email
Need help?
Tap help in your app to contact us with questions about your trip.
Leave something behind? Track it down.

Map

Uber logo
���208.75
Thanks for choosing uber, ram kumar
14 july 2017 | pool

12:28 | 20/37, rohtak rd, block c, shivaji park, punjabi bagh, delhi, 110026, india
13:28 | 30, azad bhawan rd, ip estate, new delhi, delhi 110002, india

Picture of swan
You rode with swan
9.06
Kilometres
00:59:20
Trip time
Pool
Vehicle
One star two stars three stars four stars five stars

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.
Your fare

Collected ���208.75
Cash

Visit the trip page for more information, including invoices (Where available)
Xid4b7ba994-c[protected]b7-9a84ecbff5f8
Pgvli2anubxffyeogxta1rmv082993

Invite your friends and family. Give friends free ride credit to try uber. You'll get ���50 off each of your next 3 rides when they start riding.
Share code: uw2x7jhsue
Uber logo
Share on facebook
Share on twitter
Share on email
Need help?
Tap help in your app to contact us with questions about your trip.
Leave something behind? Track it down.

Hi team
i m regular customer o[censored]ber and found service pretty good. But today the driver arrived very late due to which i had to suffer my personal loss. Upon calling, his behaviour was unacceptable and made derogatory remarks.Plz ensure that drivers of your company behaves in a manner that do not offend anyone.Otherwise company will ruin its image just beacuse of such nonsense drivers. Attaching the information of vehicle for your kind reference.
Thanku
Regards
Assistant Commissioner Income Tax

MH49 F813

Hi team,

I had booked one ride with uber past 6 months ago. Mode of payment was my debit card. After the ride complete, driver told me that payment has been done and the amount has been deducted. Now, after this trip whenever i tried to book any ride with uber i am receiving error saying to contact uber customer care. I tried reaching out to them but for no use.in starting one of the associate replied to my query asking for the error screenshot which i provided to them. But till date there is no further update/ mail from the customer care team. I have also send several reminder mails for the update but no answer came.
I have never seen such an ignorant behavior from any service providing company for its clients. This is really a very embarrassing situation. Please escalate this issue to the higher level and take this issue on priority.

I was driving to my office and was on the s. G. Highway ahmedabad. I was on a normal speed of 30-35 kms and all of a sudden your driver took a full speed turn (Nearly 40-50 kms) and trashed into my car. My bonnet and number plate are badly damaged. An instead of apologizing, he was arguing with me for me being in fault. He was some aged man who had no regrets for doing this. He was putting me in fault. I don't have his number so i've mentioned his number plate. When i asked from which cab service you belonged to, he bluntly replied, "i'm from uber, do whatever you want to do."

I request you to take actions against him as soon as possible as it is your responsibility that your drivers follow some basic traffic etiquette and at least accept the mistake. Such behaviors should not be entertained at any cost.

I had already raised a complain with uber on 8th june 2017, but no action has been taken yet and i got a response that you had selected wrong payment option they refunded earlier so cannot be refunded.

Its open cheating and grabbing hard earned money in the name of wrong payment option selected.

Complaint details
- i was charged double on 8th june 2017
- driver was aleemoddin - toyota etios.
- incident
From home - to - rgia airport - aleemoddin - rs.401/- he took cash from us.

From vizag airport - to - meghalay hotel - trinath - rs.401/ + rs.179/- = rs.580/- he took cash from us saying prevision amount pending.

I was with my family and trinath said his device is showing that i had not paid in previous trip and as per device rs.580/- need to be collected, so i thought to sort out with uber requesting for refund and gave him full amount.

I am attaching the
Image of drives
Image o[censored]ber response.

Now your team says its my mistake... Let me clarify in points

your app should charge me on paytm and i should get an update if it was paid from paytm. I did not get any sms nor i was notified about this.

your driver should not take cash as i had selected payment method as paytm but he requested for and took cash.

i had complained more then a month ago, you have got enough time to investigate and refund the amount.

Just updating that you had selected wrong option for payment and charge for double it need to be fixed either by you or by govt.

After the trip and after being cheated in such a way, i was thinking i am educated and i am able to voice out my concern but what about those who are not much aware of technology, as old age people or illiterate. They may not use user service 2nd time but i want to make sure they do not lose their money 1st time also.

- resolution - refund the amount.
Then you fix your system.
Mahesh raj thakur.
[protected]

I booked uber but driver called me and said that his vehicle has some problem so he can not come to pick up me, he needs to go to repair, i thought he may come but he didnt came and he told me to cancelled then i booked another uber and reached to my destination... And these happen two times in last three months. Two times i gave extra charged i. E 150 rupees..

I was ride with uber on 1st july from mohali to chandigarh. During payment i was left my cell phone in car. I contact with my cab driver mr satnam, mobile no-[protected] & request to return my mobile. He accept the same and give me time on next day to receive the same. But still he didn't return and he didnt my call right now, so it was my bad experience with uber. & one more thing that was my first ride with uber.