Uber India Complaints & Reviews

I have booked uber cab on friday night i. E. 7.7.2017 around 8 p. M. From bheemachandra kala mantapa to jp nagar. Driver had cancelled the ride, again i booked the cab, again that driver also cancelled the trip despite made us to wait nearly halfen hour.. On next trip on 10.07.2017 at 4 p. M., i booked cab from jpnagar to bes college, estimated fair showed as rs.29. When de-boarding, driver asked the earlier charges of rs.86. I have not cancelled the cab both the times. Kindly refund or waive off the said amount.

Regards,

Chandrika guruprasad
[protected]

This is about my trip on 9th july'17 in kochi. I booked an uber from lulu mall for my residence. Post my booking confirmation, the driver called me and asked for the exact location. While i provided the same, he was complaining about the traffic and said he will take time to reach the pickup point. I told him i do not have any issue since i had lot of stuff with me and i will wait for him. Post this he called me couple of times and each time i told him i am waiting and gave him exact location. Before reaching the point for pickup, he gave me a call and told me to look out for the car and wave when i spot the car. But unfortunately he was not driving in the left lane and brisked thru from right lane. He went quiet ahead and again called me. This time he started screaming at me stating that he told me he could not come to the spot, i should have waved at him and blah blah... I told him to stop screaming and asked him where he had parked his car, i will come near the car. He told me he was opposite seema's. I asked him to wait there while i walked all the way to seema's with my mother - in - law (Who limps while walking coz of polio effected leg) and my 5 year old daughter not to forget the multiple shopping bags i had in my hand. While walking, i again called him and told him i am coming near the cab and to wait there itself. Finally i was able to spot the car and once i reached, i asked him to open the car boot so that i could place my bags in it and board the cab. Post this we boarded the cab and once seated is when the driver is telling me that his phone got switched off. I told him not to worry, he can start the trip and anyways its a card payment so once he starts the trip, the distance will be automatically calculated. That's when he is telling me that he cancelled the trip and when i asked him why he cancelled it, when i specifically told him that i am coming, he again started yelling and screaming at me. Post this i also lost my cool coz he was constantly screaming since the time i booked the cab. Though the cancellation charges has been refunded to me, i am not bothered about this. My concern is on the behavior of your driver and the unruly way they behave with customers. I am not sure how uber systems work. But if your calls are recorded, you may verify the calls and listen to exact conversation between me and this driver. With so many safety issues for women in the city, i think only refunding back the money or decreasing the rating of the driver is not sufficient. I would appreciate if strict action is taken against such drivers so that similar incidents do not occur.

Trip date - 9th july'17
Trip time - 1:34 pm
Driver name - murukan

On 9-7-2017 i navin aggarwal m-[protected] have booked for dayanand vihar at 7.50 p. M. Approx to nathu colony chowk shahdara fare shows rs.49/- but bill genrate rs.158/- approx. How it may be possible no refund or satisfactor answer givev by uber. They say a little ahead destination. No little ahead destination change or drop by me uber check gps location.

I took uber cab from munnekollal to chicpet in bangalore, fair was 259.72 which i paid through paytm, but driver has again taken 388 rupees in cash by saying he didnt get through paytm and that too overcharged, he was reluctant to hear what i was saying he simply took 500 note and gave 110 rupees change in return.

Immediately i raised this issue in the uber app but i didnt get any response.

Kindly look into this

I had to travel from employees provident fund organisation kaloor cochin to subhramanya temple at nayarambalam kochi...448 for 19 kms is damn too expensive when you people say that u charge 7 per kms... This is around 23 per km... I have the details of the trip with me... Please take the needful action... Since people we had an urgent case we had to opt this... Kindly take action and deduct the proper amount and refund the required amount...

I have booked uber ride from jankipuram to vibhut khand gomti nagar lucknow and the app shows the amt ie rs253 and the due to driver fault (Bcoz he was unable to find the correct address as he was wasted my more than half n hr just to reach the correct location) my ride got cancelled by him then he charged 310 as cash.

I am recently using the services i thought its betters than ola but i found... All guys are having the same strategy to make a fool to the customer just to earn a petty cash as i can see their services reviews i think customer care or customer complain fouram is of no use for them.

Hello uber my last ride with hanumanthappa was been charged 152. During starting of trip it shows me 49 rs and the guy took poor route than usual. And at the end it was showing 152 rs later i checked the reciept and i found the breakdown is like this trip fare-49 subtotal 49 transport. Farmlimit_max_fare_discount -54.95 total 0 and at the end it is shoing cash 152.07.

I want to know why this was been charged.
This is too much. This was my second time when i was incorrectly charge than original fare shown to me. Earlier instead of 49 i gave 62 and now instead 49 i have to pay 152 its too much.
I want my money back this time. Fooling the customer.

Regards deb

I have been overcharged from the uber for the trip on jul-08-2017.
The original fare was 156.76. Overcharged:357.06. Total cash paid:513.82

The reason they say is i did not complete payment on the previous trip on dec-02-2016, which is false.

Previously on dec-02-2016. Since my online transaction to pay 357.06 failed, i have paid the driver through paytm due to urgency and i have recharged the driver number.
Driver details: bharathiraja ph:[protected].
I have also the paytm history proof and the payment done through my card. I can attach if required.

How can the uber be so irresponsible and inefficient failing to update their system and overcharge the customer, who has actually done no mistake.
I demand for the refund amount and struggling to get from them for past two days. But no response from them. Please help

Hi,

I was booked cab on uber on 7 th july 2017 from office to home on shared basis.

During booking the cab, it was showing 0 rs to be paid for this trip as the coupon applied worth of 50 rs.
But when i get down from the cab and the bill amount was 237 rs, i shocked to get this bill and i did not carried that amount to pay to driver installation, then went to nearby atm and paid the bill.

When i reported this incident to uber customer care, they were saying you correctly been charged for this trip and we can not refund the amount.

It seems uber has started another business to looot indian customers through hidden charges.

Uber customer support is worst, 1 out 10 rating. We can not expect any immediate support.

I don't understand why government is not banning to such company who is not liable to their customers. There is no phone support.

However, i m still hoping to refund my money which was incorrectly charged to me and the distance was showing in the bill was 78 km which is hardly 8 km in actualy.

It's rediculous, it was not expected with uber.

I have attached snap for my trip details

Today (9.07.17) i requested for an uber go from new town to howrah station. On confirming my booking, price showed was rs. 489. On reaching my destination i was asked to pay rs. 714. Prices cannot change suddenly. Ride should take place on the given amount which is shown. It's should not change no matter what happens. Customers should be informed earlier about the hike in price. Plus toll tax amount is also added to my bill which actually i have paid and not uber. I would like my money refunded.

I had booked uberpool @ Rs39/- for 1 person from P.Majumdar haltu to United bank Ripon street 2day at 12.53 pm but driver cancelled & he dropped me at Ripon street and again 2day at 8.50 pm I had booked uberpool @ Rs.39/- from United bank Ripon Strret to P.Majumdar haltu with driver Ganesha Mob.[protected] & hes asking for cancellation charge which comes to total Rs.102/- Why should I give cancellation charge when Raj has cancelled

I booked an uber go ride from Madiwala to Basavanagar and it shows 178 as fare but when I reach to my destination it shows charge as Rs 476.It is really very disappointing to get this kind of service from a reputed service provider like uber. Additionally the cab driver's phone was not working properly and was not able to track location on GPS.I was guiding the driver to reach to my Destination.

Kindly treat this as a priority and take action immediately.

Regards
Amrita Ghosh
Ph-[protected]

Uber in my opinion is a fraudulent company, I got a promo code BLRJUL75, which was supposed to work for 10 rides, but they removed the promo code for 1 ride only, and I had 2 rides each 50 off, for inviting my friend to uber, which also got removed.how can you people cheat the public in this way, please rectify this mistake, for people to travel happily.

Second time in a day. This is thr biggest fraud by uber. You have to take serious action as we have been overcharged as₹450 instead of ₹209.We are staying in bangalore for long and we know all the routes.Driver was rude he had taken same route twice and even after asking continuous time he was not changing the route and stoping the trip.We need our fund as soon as possible and strict action should be taken against driver.Trip date:9th July 2017

Me and my father were going from subharti university (Meerut) to Dilshad garden metro station in UBER car for first time. After traveling about 2 km he stoped and he started threatening, shouting and demanded money. My poor father end up paying rs. 2000 to that punk. When I clicked a pic of his number plate he left us nowhere.

White WagonR (CNG)
UP 14 FT 7151

Almost bald, fat guy, 5ft 7in

It is for the last three consecutive trips, that I am not getting my trip invoices.

Every time I ask the respective drivers- I get a common answer from them that tax invoice would be sent to me by e-mail. Generally, after completing any trip, I used to get a confirmation message in my mobile too. But for the last 3- occasions, I did not receive such alarms/ messages.

So, during my latest trip i.e., from near my residence at Howrah to Kolkata airport trip on last 28th June 2017, I asked the driver for the receipt on arrival at the Kolkata Airport. As usual, like the previous occasions, this driver too told me that the invoice would automatically come to me at my e-mail ID . And the driver told me that on receipt of the payment, he would push the button in his system confirming the trip as completed. Once the trip is recorded as complete I would get a message. The driver was very rude & was mentioning that he has no time to talk or explain as he has to take another passenger against a new booking. In this conversation, a few minutes have lapsed, & as soon as I dished out a 500.00 rupee note against the dues of Rs. 482.69, he just snatched the same from my hand & fled away shouting some filthy language and without returning me the balance amount of Rs.17.13.

I know that like my registering the complains on previous occasions, this complain would also not be attended nor be answered by UBER. But to keep it on record I am registering this complain.

I need these trip invoices very badly as I have to submit to my office. I am once again furnishing below the detail of trips :

1) 28th June 2017 - Rs. 482.69 From Howrah to Kolkata Airport.
2) 13th June 2017 - Rs. 621.80 From Kolkata Airpoprt to my residence at Howrah.
3) 11th June 2017 - Rs.211.69 From Visakhapatnam Airport to Hotel Gateway Beach Road Visakhapatanam.

Regards,
R. Kundu
11/D, Balai Mistry Lane,
Howrah 711 103, INDIA
Cell +91-[protected]
E-mail ID : r.[protected]@gmail.com

As i have already inform somany times but still UBER make me fool. During my booking UBER POOL price show Rs.39 but After dropped driver claim Rs.675.7
Can u imagine..
39 to 675
After chat with uber they told me. Dropped location is changed. But driver dropped me Exact location..
Then Why charged high price?
Myself=Manas Dash
My Contact=[protected]
Mail id
[protected]@vivolife.in

I am ajay kumar & my uber registered number is [protected].
I booked uber pool & ubergo many times but without any reason my trip cancelled by driver side and many times i booked ubergo but driver was not agree to come at pickup point and misbehaving with me on call.
Driver name - varun
Cab no.- up16dt5455
I paid 5-6 times cancellation charge without any reason if i cancelled trip from my side then i did this within time.
My experience with uber was so bad last month.
And i want my all unauthorized charge back.

Thanking you.

My Complaint was

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Share Details: First of all why do u hire such drivers? Who are dumb to rider instructions...because of that drivers arrogance I was late by 15 minutes and I am penalized for that...he drove round and round.. for the first time in life I realised uber also hires arrogant drivers like ola. I went to office in both possible routes because the Google say so...I want action taken in driver and I driver was blaming u uber that if they deviate from route shown u will penize them...both u and driver screwed my morning thank you...I want a proper response from manager...or else entire thing is going on online forums or Facebook page
Sent by Avinash P. on Friday, July 7, 2017 at 2:07:54 AM
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Uber Response:

Hey Avinash,
Thanks for letting us know. We are terribly sorry to hear about this experience.

We have a certain set of quality standards that we expect all our driver-partners to meet, so it’s important that we know of a concern like this. I’m going to update it on your driver's account so that the appropriate team can look into this and prevent such instances from repeating.

Thank you, again!

Sent by Nicolas on Friday, July 7, 2017 at 6:11:39 PM

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Dear Uber,

How would you assure me that next time board a cab? I wont face such arrogant driver who wants follow Gmaps and go, , i repeatedly suggested him we go in one way but he covered entire hyderabad to drop me at my workplace.

He was blaming you guys for locking his device if he do not follow the route given by gmap. what non sense is this???? why dont you have an emergency number to deal with such situations?

Dear Uber Team,

Please note that I am taking uber services approx 6 Months.
Sometime had some issues regarding over charges but I got reply & it's resolved by Uber Team.
But after now I am not getting the reply on my complaint o[censored]ndue charges on 4th July Trip.

I take trip in share from my work place to home @ Rs 49/- after my pick up, driver got pick of another person, when he reached the destination, the customer told him that he is on wrong location, the ride has been cancelled, after travelling approx 1KM, he again got the pick up of same person & he again went to the location showed by his Navigation & again it got cancelled, then he moves toward my destination & in mid way he again 3rd times he got a pick up & he take the pick up.
Its take almost 40-45 minutes to reach at my destination & then drivers mobile my charges was Rs 225.60 instead of Rs 49/- but he said you just pay me Rs 50/- its some error, so I gave him Rs 50/-
Next day morning i.e. on 5th July I take Uber & at end of the trip its showed my Outstanding Balance (Rs 225.60) along with my current day cab charges.

I made the same complaint on immediate basis on 5th July itself but till today neither I receive any reply nor my money back.

This simply not bearable at all.

I am surprising for this kind of behavior received from Uber.

Kindly don't harass the customer.
\and return my money unduly charged.

Regards,
Nidhi Mehra
[protected]@gmail.com