Uber India Complaints & Reviews

I booked uber and called driver. The driver informed me that he is coming in 5 minutes after dropping a guest. I waited for him and called him again after 15 minutes but this time also he said he is coming in 5 minutes but he did not come. After about 30 minutes of wait, he did not come and cancelled the ride. Still Uber charged me ₹52.50 and wasted my time in night and I had to suffered due to it as from Airport I came to Bus stations and then traveled to my final destination.
If driver was having already the guest on board, why did he accepted my request and why did he lied to me that he will be there in 5 minutes? Also, if the ride is cancelled, why do I need to pay for it without any mistake? Now, Uber not only need to refund the money which has been charged on me but also need to provide compensation for mental stress and wasting my time.

Your driver name Venu have been asking for extra charge then the estimated fare I.e 400rs extra and also have been saying u have to pay extra or elz u will not get the cab its like. Demand for ur driver and also he have been not cancelling the ride and have switch off the mobile.if we depend on your cab it may cause problem in future tax no is TS09UB1300 hyundai xcent

I took cab from Bangalore International Airport on 30th Jun 2017 at 22:31.

Driver forced me to pay toll fare and told that it will be adjusted whatever amount it will show at end of journey. When journey completed he was showing me that total fare not included with toll charges where I told it's not possible. It always add and this true.

So finally he collected with me - App total charges i.e. Rs 878 + Rs 125 for toll.

When I checked my mail on invoice - it is like this
Trip fare - Rs. 600.53
Toll, Surcharge and Fees - Rs 278
so Total amount - Rs. 878.53

I strongly believe driver has cheated me toll charges Rs 125 and I want return back this money.

I put this question clearly on Uber help center but no response yet. Please let me know how to take it forward.

Dear uber
I, Yugantak raj gupta ([protected]) last trip was with uber is on Friday 8:15am, 30/06/2017.
I booked uber for my friend from lingampally to jeedemetla which cost rs 355.47 which prepaid from my paytm account. But driver asked 350 rs also from my friend to total paid for that trip was rs 705.47, which is unexceptable. Please do need full for me.
I had complained via mobile app, but I didn't receive any response.

I shamshad ahmad Mobil number [protected] I booked a cab from uber on 1 July 2017 at 8:30 pm from maulana Ali johar girls high school to parna shree agomoni community hall, when we reached the drop location I forgot my phone in there cab the cab number is 2699 driver name is umesh yadav
afAfter 2 minutes I realised that my phone is not in my pocket then I called but unfortunately my phone get switch off
That is very shamefull experience that my phone stolen by the driver therefore I request you to please did some action for this incident that is why the didn't trust that kind of services please do something I give you the maximum information of him and lastly my that rides bill got Rs 277

Unnecessarily charged & asking to pay extra over & abv my ride cost.Though I hv made all my rides payment.Still it's asking me to pay .This is happening for 2nd time with me .Last time I was unaware so I paid. Bt NW I won't as I Knw I hv paid each n every ride fair. I want this to b removed.
This is very pathetic with uber. U ppl can't rule lyk dis on customers.

I want this to remove or else I Knw my next step with uber .

Regards,
Minakshi

I was shown Rs. 534.66 when I booked Uber from delhi airport (T3) to my home. However, when I reached home Uber charged Rs. 612.93. When I complained first, the customer care executives started explaining me how the surcharge worked and how it could be more than usual. I persisted with the complain as the surcharge was already included in the price I was shown in the beginning, how come I was charged more than what was shown.
Then there was no reply from Uber for two weeks and later they try to fend me off by saying the dropoff location was different. The dropoff location was exactly what i had entered in the beginning, but Uber has made a mistake and is not willing to address it.
Following are the details of the trip
Date- 6/15/17 at 1:07 AM
From T3 arrival road IG Airport Delhi
To Block C Inderpuri New Delhi

Am currently sitting in the cab with two kids and mom who is a senior citizen. I asked him to switch on the ac and only after telling him multiple times he switches it in and keeps it at one. I ask him to increase it and he said I ll keep it at one only else i[censored] want you can get down in the middle of the road. Insensitive and rude driver and also driving rashly with continuous honking.

Hello Uber, I am Your Current Partner. I Have One Driver who drive My Car but form last one monthe he was not medically fit and not able to drive, I request to Your Uber Office Chandigarh and Request to Add new Driver with My Car but They not adding new driver, the driver i found have worked with uber via another uber partner, but now his old partner hire new driver and he don't have work now form last one month, My Car not in road much more as i don;t have driver and uber office Chandigarh not helping me to add this new driver which i have. its going 15 days to request but no response. Please do needful help.

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.123.48 but after the ride was complete Rs.189 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.63.
journey:30.06.2017 from aashiana to Hazratganj lko, Driver Bablu
Warm Regards!...
OM Kohli
[protected]
AAshiana Lucknow

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.112.38 but after the ride was complete Rs.144.38 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.32
Full details mention Below
Name - Siddharth...

Dear Sir,

This mail is regarding an incident I have passed through yesterday when I booked a ride on your Uber form Subhash Nagar, Jaipur to Jai Bagh Palace Kukas. The fare shown on the expected rental calculator was Rs. 239/- for small car & Rs. 253/- for a bigger one.
I booked a small cab no. Huandai Eon No. 5025 with a driver named Naresh. After completing the ride when we made a payment i have been charged Rs. 532/- instead of expected amount of Rs. 239/-
I am hereby sending you the screen shot of fare paid by me along with a copy of invoice. None of the tol was paid by your drive where as its written Rs. 200/- paid as Amber fort Uber Surcharge. If you check the route, you will come to know that he went through ramgarh mod not via amber fort.
The behaviour of the driver was also not professional.
You are requested to refund the excess money charged by you without any delay i.e 532-239= 293/- with in 3 days else I will take this matter to court.

Regards
Gopal Lal Mor
[protected]
Jaipur, Rajasthan

Dear sir,

This mail is regarding a trip in uber pool i took today at 7.30 pm. Kindly let me start narrating to you as how things took place in seriatim. I booked a cab (Uber pool) at 7.10 pm for a fare stated being rs 35, on reaching my pick up spot and me in the process of getting into the cab, my neighbor told the driver that his tire was punctured, hence before starting the trip he sat to change his tire. On my request to cancel the trip he refused bluntly, after which i tried to cancel and realized that i would be charged cancellation fees of rs 60, thereby i refused to cancel and decided to wait for him to finish. Ultimately the driver managed to change the tire with the help of my neighbor and the trip started at 7.30. During this point another booking took place and a next passenger was supposed to share the cab with me. However on the the way to pick up this next passenger, the driver decided to use google map since he could not find the exact location as per directions stated by the next passengers. This led the driver to a different direction since the next passenger had not given the right location on her uber app, after repeated calls from her end, the driver realized that she was in a location we passed by long back. Moreover at that point we were stuck in traffic midway and and on a no u-turn road. However after waiting in front of her house for another 15 mins while the security guard doing his check before we entered the premises, the driver picked up the other passenger at around 7.45 who's drop was barely 15 minutes away from pick up spot and thereafter was on the way to my location. At this point i was sick and tried by the entire ride and the amount of time i wasted on such a trip. Finally on reaching my location what surprised me was the fare as per the drivers uber app showed rs 290 at around 8.20 pm.
And yes i did see the calculation of charge of the trip, funny thing is the driver roamed all round different locations for the next passenger and she paid a bill of rs 25, where as my drop was in a location only 30 mins away and i have to pay a bill of rs 290 including surge charge! Why was i not informed before booking that during the trip also if surge takes place, i have to pay all the extra charges.

All this only led to me to contemplate situations which any girl could face alone at late hours of the night, a drivers tire getting punctured and he refusing to cancel the trip, a wrong pick up location given by another uber passenger while on a uber pool trip, a fare (Absurdly charged) which one has no capacity of paying at that moment. What are the solutions to these problems, how are we supposed to equip ourselves for such horrid experiences. I have no issue against the driver or the next passenger but i would like to hear of some protections or guidance given by uber to their valued customers especially when faced with circumstances like this. I was taken aback and stuck thinking of no alternative at that moment and hence would not want any other person to face such a situation like i did.

Today on 29/06/2017 I landed to Delhi and booked a uber. I got a Ritz for pickup at the airport. The drivers name was Rajesh who was extremely unprofessional he was talking on phone while driving, rash driving, no seat belt, a/c was not ON for the whole trip. And at the end of the trip I was charged ₹718 instead of ₹349 stating an old due which was already paid via Paytm. On asking for help from customer support no help was provided and I had to make a cash payment of ₹718. It did not end here the driver drove almost 5-6 KM extra for reaching the destination without my permission. Then on reaching the destination he threatened me of paying the full amount of ₹718 emphasising that the amount has already been deducted by uber from his account. I have been staying and travelling all over the country but, have never seen such unprofessional and cheated service. Heard a lot about UBER before this on various issues faced by different people but had experienced it for the 1st time. I am never gonna recommend nor gonna travel through UBER. Never expected this kind o[censored]nprofessional service from uber.
Hope it reached out to the TOP management and taken care and action on. If Not then I don't think anyone is safe travelling with Uber anywhere in India atleast. attaching the copy of old payment made through Paytm from the uber app itself.

I booked an uber cab for the destination from ramjas day boarding school anand parbat to dda flats gulabi bagh on the date 29 june 2017 and even contacted the driver to know his location and he confirmed that he has received my pickup request and is reaching my location but he did not reach my location in the specified time and when i checked the uber app my trip was shifted to the new driver without my information and when i contacted the second driver he confirmed that he has received my pickup request and is reaching my location but he did not reach my location in the specified time and when i checked the uber app my trip was shifted to the new driver without my information and finally i had to come on my own despite of booking the cab
For your assistance the contact details of drivers are
[protected]
[protected]

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.137 but after the ride was complete Rs.320 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.183.
Warm Regards!

I use uber yesterday from Ridhi sidhi to nagar gather fort nd show rent in app it was 180 nd till the end of my ride the driver says that for rs 600.Plz tell me why u hide hidden charges in app.i really don't like ur service Coz you cheat with me I hate this nd I try that in future as possible I don't use ur service nd my group also move from uber.

One of the driver on 27th june 2017 did a wrong drop off of my ride .i had mailed for the refund also but no reply received till date. Where should a customer complain and get the refund .when we r not getting support from uber app.
In one of the ride on 27 th june i have been charged rs 508 wherein i had opted for promotion o[censored]berPASS which was rs rs 159 ..I have mailed a compliant against that also but could not get response till now.
Earlier the complaints were solved very quickly by the company.but now it is very difficult to solve customers problem.
Kindly look into the matter.otherwise name of the company is getting spoiled

Had booked an UBER Pass cab on Tuesday 27th June 2017 to go to Natraj Film studios from Millitary Road in Andheri East. The fare shown was Rs.99 while booking. However when the destination was reached the fare shown was Rs 292 and the same had been paid by cash. The charge is almost 4 times of what it would cost if we had taken an auto as the distance would be hardly 6 to 8 kms.

This is absolutely wrong on the part of the company to show a different price at the time of booking and then charging exorbitant fare at the end.A big company like UBER should not be involved in such unethical practices.

They have stopped the account without any proof copy and same I had requested to provide the proof copy against which my account stopped by them but said details not provided yet as this is pending for last 7 months and had sent approx. 200 mails to them but no update rcvd from them. Same issue also raised in the consumerhelpline and Complaint No. - 278384 but they did not respond on this . I have sent same mails to [protected]@uber.com, [protected]@gmail.com, [protected]@uber.com

Pl help on this.