Uber India Complaints & Reviews

I had booked a uber cab from vss nagar bhubaneswar to railway station bhubaneswar on 03 jul 17 at 2245hrs. The booking was conformed. At 2235hrs the cab driver called me and ask about my exact address. After that he told me, he was in kiit campus which was 7 kms away and refused to come to the pick up point address and disconnected the call. I have to catch my train at 2345hrs and i had faced a great inconvenience to reach the station. Is this the booking service uber is providing to the people of bhubaneshwar. Iam really disappointed and i will never recommend uber to any one also. I am giving the mobile number of guennies the cab driver [protected] and true caller showing his name as uber laxmi narayan telugu. Let me see what is your course of action. Thanks

I'm using uber since 2 years and this is very much unexpected.
First of all, Rs 63 which was charged for cancellation of last trip, I didnt cancel the trip, the driver himself denied his duty and cancelled the trip even though I asked him that I can come where he is...still he denied and then I am charged 63, Wow!
Today for uber pool, they showed there are flat charges and payment of only Rs 39 and then it randomly increased to 171 including that fine and surge ...seriously!
So it is just a clear way to fool customers...unexpected!

Dear Sir,
I would like to complain against Uber cab for charging hire fare unnecessarily twice and even informing them about they initially refuse to make any adjustments and without see into details denied to make antly adjustment and after telling them to see the information properly they had made adjustments.
So I would like to raise complaint that had unnecessarily waisted my time and harrasing me and even they are not replying to my complaint.
So I would request you to file the complaint and I should be compensated by Uber for my loss of time.

I booked uberpool today from lansdowne to ruby hospital @ Rs 39. The driver was soo busy chatting over phone that he didnot bother to come at my pick up location. The driver took a wrong route ignoring my request for the right route and the navigator too sincce he was trying to convince that he knows the route better than me and went to jadavpur thana, kalikapur and then to VIP Bazar to reach Ruby hospital. I was thinking of contacting my guardian since I was fearing the driver is taking me to some other place. On arrival after 56 mins, I was charged Rs 296 and the driver went on asking me Rs 296. He made me talk to the uber car owner stating that he is a memebr o[censored]ber, who asked me to pay rs 39 and requested me not to lodge a complaint. Yet I did because I felt uber should know. just after few hours I got a call from [protected] and the man on the other side was extremely harsh and was asking me to leave my job and meet him. I disconeected and mailed again. Just after that I found Uber chrged me Rs 530 for 8 km distance on uberpool at 8.40 am. I mailed several times, but they have not contacted or resolved the issue. Now I am feraing since the driver knows my home address and my work area, he may resort to some practices to endanger me and take revenge.

After seeing the estimated price I have made a advance booking for an important trip and when driver arrived a message been sent by uber "Fares are higher due to increased demand. You can cancel in the next 5 minutes without a fee. Please be ready within 5 minutes of arrival." which I have received after getting into the cab.
What's the purpose of providing advance booking option? If they want to raise prices in last minute.
If they increase the price in last minute which I cannot afford, then how would I need to plan my trip in last minute?
The time which got wasted in waiting till the last minute, how would uber justify this?
If intimation was provided at the booking itself, I would have planned other ways of transport.
It's purely cheating people in last minute as they won't have other options at that time if it is an important trip.

On 2nd july i hired a cab no up32gn7636
Maruti wagon r for journey from charbagh railway station lucknow to vineet khand 6 gomti nagar lucknow a distance of about 12 km
There was no waiting and no traffic jam on the way the journey was completed in 25
Mins
The cab driver charged 240+50 (Parking charges)
No bill was issued and no details were given to me
At the time of booking estimate was given rs160
The co should refund excess amount
Spverma advocate
Mob [protected]

Hi
Yesterday i was booked and waited 20 to 30 mins arrival time has been increased and call couldn't connected also around 20 to 30 mins iwas cancelled the trip after cancellation it showing unnecessary in my account why i have to pay its not my fault driver he came near to me and went other way i was checking in uber map

Please rectify immediately and cancel the charges which is showing unpaid charges in my account

Regards
Navin

Hi, Yesterday night I booked an Uber cab near B.B.ganguly street to Sonarpur Station for the fare amount 113.40 /-. Trip began and I got down near Garia and let the cab go to the destination Sonarpur as my relative was on board it. Reaching destination he called me saying cab fare is showing 537/- and it became 5 times than what was journey was started with (113). I spoke to cab driver and he pleaded his innocence insisting me to talk to Uber customer care. I din't get Uber customer care no to speak and get it addressed yesterday night. He had to pay cash 537 /- to let the driver go for next trip. But, what we witnessed was a sheer cheating and fraud treatment meted out to us. Can I have somebody from Uber come and explain me the basis upon which this amount was charged. Thanks & Regards Shyamal

I am unable to log into my UBER account suddenly. Although I have been using the UBER app since long, one fine day they say my phone no. do not match with my email id. The phone no. is registered with some other account they say.

I have exchanged 10-15 emails with them, but to no help. They do not help, do not do any follow ups to get the issue resolved. In a city like Kolkata, where we do so much travelling, it is difficult to face these kind of issues.

This is totally their internal issue but still instead of resolving it, they are harassing me.

Please take proper action against UBER.

On 30th june 8.41 am, i have booked a uberpool which was initially showed me 79:00 inr but i was charged rs 316.87.

I have submitted these details in uber portal and after chasing lots of time got response after 3 days. They are saying its charged you 79 but i have a bill of 316 which is deducted from my paytm. What a cheating service. I am a regular customer and this situation really afraid me to trust the uber.

T is regret on my part to write these statements, on dated 18th June I booked a uber to pick up from Maidan Garhi Rd Phase 2, Chhatarpur Enclave New Delhi 110030.

The driver war Mr. Saurabh (TATA Indigo) contact no. [protected]. Driver has arrogantly behave with me to picked me up from the exact location and denied that the care will not move from this location and that location, as my left leg has fractured so it was not possible to go near to the car, and i requested him to come just near to 2 more house, that fellow has denied me arrogantly, 2 times I had contacted him and he repeatedly behave with me the same. so in scared i cancelled my booking and i have to book another auto for my movement. it is really a shameful act done by the driver.

My cancelled amount is Rs.63.60.

The strict action to be taken against such kind of behavior of that driver, so that the people who are in critical situation must not suffer. I am a regular traveler o[censored]ber not only at Delhi but also at Odisha.

I want to get back my cancelled amount as well.

My booking id : [protected]@gmail.com & [protected].

On 2nd July'2017, I have booked cab from Uberpool. While booking Uberpool amount showed was RS 39 but I was charged RS 173.12. I need refund of the extra money charged.

I have submitted these details in Uber portal but there is no response. It is more than 12 hours now but there is neither any reply in email nor has anyone contacted me. Also there is no way to contact customer support.

This is very unprofessional and not acceptable.

I booked uber and called driver. The driver informed me that he is coming in 5 minutes after dropping a guest. I waited for him and called him again after 15 minutes but this time also he said he is coming in 5 minutes but he did not come. After about 30 minutes of wait, he did not come and cancelled the ride. Still Uber charged me ₹52.50 and wasted my time in night and I had to suffered due to it as from Airport I came to Bus stations and then traveled to my final destination.
If driver was having already the guest on board, why did he accepted my request and why did he lied to me that he will be there in 5 minutes? Also, if the ride is cancelled, why do I need to pay for it without any mistake? Now, Uber not only need to refund the money which has been charged on me but also need to provide compensation for mental stress and wasting my time.

Your driver name Venu have been asking for extra charge then the estimated fare I.e 400rs extra and also have been saying u have to pay extra or elz u will not get the cab its like. Demand for ur driver and also he have been not cancelling the ride and have switch off the mobile.if we depend on your cab it may cause problem in future tax no is TS09UB1300 hyundai xcent

I took cab from Bangalore International Airport on 30th Jun 2017 at 22:31.

Driver forced me to pay toll fare and told that it will be adjusted whatever amount it will show at end of journey. When journey completed he was showing me that total fare not included with toll charges where I told it's not possible. It always add and this true.

So finally he collected with me - App total charges i.e. Rs 878 + Rs 125 for toll.

When I checked my mail on invoice - it is like this
Trip fare - Rs. 600.53
Toll, Surcharge and Fees - Rs 278
so Total amount - Rs. 878.53

I strongly believe driver has cheated me toll charges Rs 125 and I want return back this money.

I put this question clearly on Uber help center but no response yet. Please let me know how to take it forward.

Dear uber
I, Yugantak raj gupta ([protected]) last trip was with uber is on Friday 8:15am, 30/06/2017.
I booked uber for my friend from lingampally to jeedemetla which cost rs 355.47 which prepaid from my paytm account. But driver asked 350 rs also from my friend to total paid for that trip was rs 705.47, which is unexceptable. Please do need full for me.
I had complained via mobile app, but I didn't receive any response.

I shamshad ahmad Mobil number [protected] I booked a cab from uber on 1 July 2017 at 8:30 pm from maulana Ali johar girls high school to parna shree agomoni community hall, when we reached the drop location I forgot my phone in there cab the cab number is 2699 driver name is umesh yadav
afAfter 2 minutes I realised that my phone is not in my pocket then I called but unfortunately my phone get switch off
That is very shamefull experience that my phone stolen by the driver therefore I request you to please did some action for this incident that is why the didn't trust that kind of services please do something I give you the maximum information of him and lastly my that rides bill got Rs 277

Unnecessarily charged & asking to pay extra over & abv my ride cost.Though I hv made all my rides payment.Still it's asking me to pay .This is happening for 2nd time with me .Last time I was unaware so I paid. Bt NW I won't as I Knw I hv paid each n every ride fair. I want this to b removed.
This is very pathetic with uber. U ppl can't rule lyk dis on customers.

I want this to remove or else I Knw my next step with uber .

Regards,
Minakshi

I was shown Rs. 534.66 when I booked Uber from delhi airport (T3) to my home. However, when I reached home Uber charged Rs. 612.93. When I complained first, the customer care executives started explaining me how the surcharge worked and how it could be more than usual. I persisted with the complain as the surcharge was already included in the price I was shown in the beginning, how come I was charged more than what was shown.
Then there was no reply from Uber for two weeks and later they try to fend me off by saying the dropoff location was different. The dropoff location was exactly what i had entered in the beginning, but Uber has made a mistake and is not willing to address it.
Following are the details of the trip
Date- 6/15/17 at 1:07 AM
From T3 arrival road IG Airport Delhi
To Block C Inderpuri New Delhi

Am currently sitting in the cab with two kids and mom who is a senior citizen. I asked him to switch on the ac and only after telling him multiple times he switches it in and keeps it at one. I ask him to increase it and he said I ll keep it at one only else i[censored] want you can get down in the middle of the road. Insensitive and rude driver and also driving rashly with continuous honking.