Uber India Complaints & Reviews

I booked a cab on Monday using UberPass and fare shown to me was Rs.99 but at the end of the trip i was charged Rs.424 including 2*surge.

This is completely unethical and dishonest to show a different price at the time of booking and charging exorbitant at the end of the trip even though trip distance and location are same.

The worst is the standard response from Uber support after 3 days and 4 follow ups on above issue. No grievance cell, no way to escalate the issue and no way to call customer support.

BASICALLY YOU ARE ROBBED OF YOUR MONEY AND YOU CAN'T FIND WHO ROBBED YOU.

I booked an uber today nearly about 11:30 from near the passport office and the rider Mr.Prem was about to reach the location by next 1min but knowungly he came late and when I called him he misbehaved and make me wait for near about 15mins..I was really very harassed.. I am a regular customer o[censored]ber but today's experience make me very disappointed.

I booked a cab today. The total cost showing was RS 289. The cab was 15 minutes away from my location, but the drier started the trip at once. After arrival, he told that he started the ride erroneously. The after going to a few kilometers (approx 30% of the total ride) he told that the brake is not working, so i have to terminate the ride and booked a new ride to reach my destination. I have to pay Rs 184 + Rs 220 that is the Rs 404 for the total journey, whereas original single ride was estimated to be Rs 289.

This is ridiculous and utter unethical dishonest behaviour from your driver.

Details of the ride is stated below
1. From Bidhangarh Post Office to ITC Limited.
2. From SER Postoffice to Garpar

I had booked an uber for my son from Home to batra cinemas, mukherjee nagar. The driver's name was Anil kumar and the car licence plate number was : DL 1R TB 7903. The driver was terribly rude and was not paying any sort of attention when i was telling him anything. On having an issue i asked the driver for the company's number and he bluntly refused to give it to me. After repeatedly asking for the number he finally called the company from his own phone. He also said and i quote " Yeh meri gaadi hai ehsaan hee kar raha hun mein tujhpe samjha!". Such is the attitude of these drivers when they are actually getting paid and not doing it as a social service.This is totally unacceptable for any passeneger! I have hereby attached a video of the driver along with the car's licence plate. Kindly take some action against the driver as such attitude is disrepectful for any passenger.

Dear Sir/Madam,

I need to inform you that the below receipt is duplicate.

I have booked for Uber yesterday but it went on trip from the drivers location "Regency Shopping Complex, Mount Poonamalle High Rd, Manapakkam" and ended in "2, Manapakkam Main Rd, L&T; Colony, Periya Palayatamman Nagar, Manapakkam". Just like that driver used my booking.

We were waiting for so long time and driver cancelled the booking.

We were very disappointed yesterday.

Kindly make necessary action, this is spoiling your reputation.

Thanks,
Anusha.

I was overcharged exorbitantly for my trip because the driver took longer route .
The expected fare was 49 rs but I was charged 193 instead . When the driver took a longer route by himself why should I pay the extra fare .
I have been using your services for long and I was satisfied till now but this experience made it worse.

I have also made a complaint on your app but I haven't got any reply .
I want the amount refunded .

The driver also didn't seem to be honest .

Neelam sachan

Today evening i booked uber at around 8:45 pm at jb nagar (Sahar plaza), the driver (Rouge) suresh after acceptin conveyed me he was finishing previous route (Though the uber map didi not show tag of previous customer being served) and soon put me on trip (As it showed on my app). I called him conveyed him "you have not reached sahar plaza gate, how come i being shown on trip", he conveyed he still with his previous customer (I do not beleive) aftre few minutes it showed trip ended and i was charged rs. 144.4 (Approx). I would not only want my refund but this rouge driver shodl be punished (Because of him i got competely drenched, waiting) (I think his car number 8884) datsun go.

I booked an uber from ripon st to the whistling kettle, golpark on 28.06.17 at 7:15pm which showed me a charge of Rs 250. But after completing my trip i was asked to pay Rs 303 plus an addition of Rs 120. A total of Rs 423. I fail to understand such exuberant charges for such a trip and the Rs 120 charged. Such irresponsible and negligent attitude towards customers is neither appreciated nor acceptable. I would want an explanation to this as well as the refund for such hiked pricing. This kind of an negligent attitude shall only prevent you to have better customers and shall also make you lose customers. I would like a speedy action to this problem and hope that sych action is positive enough to keep customers intact.

Hi There,
I am fed up with the Uber services. Its drivers have very poor behaviour and absolutely unskilled drivers. They dont have skill to read the route on map as well as they dont behave properly. I am facing issues only in Uber. I got after lot of mental harrasement that Uber is cheaper because its services and drivers are cheap.
I am mentioning all the historical incidents happened to me. But its not all, there are many more that i am not mentioning here. So some recent harrasements are as follows:-
1) While returning from Appu Ghar at Gurugram on 24Jun2017 i booked Uber cab at 17:15. Driver name was Avdesh using Wagon R. I told cab driver that you have to come at gate no. 1 of Appu Ghar. He said ok, will reach there in 10 min. I repeated 3 times are ok, will you be able to come. He said yes. I did wait for him. After 10 min when i called him he said i have reached. I looked around and didnt find him. I repeated i cannot see you at Appu ghar gate no. 1. He said i cannot come. You can cancel the ride.
Now what is my fault. The driver did mental harrasement to me for 15 minutes and instead of getting some compensation the Uber services deducted 63.60 Rs from my Paytm stating that cancellation fees because i cancelled after 15 min.
I raised complaint in that to get the reimbursement but these Uber company is a big cheater so how they can return the money. They put my money in Uber Credit.
This way Uber is cheating thousands of people. Even Uber is asking their driver to harrase customer like this and Uber will snatch money from consumer pocket.
2) On 11Jun2017 at 15:44 i booked a cab from Andrews Ganj Driverr name was Ram using Honda Amaze. It was my second cab because my first Ubder cab was already damaged in mid way. Due to this i had to book another cab. I booked this one. The driver reached at my place. Started the trip. Asked me where i want to go? Then i said Gurugram. While it was also coming on his mobile as destination. After this he said there would be extra toll charges that i have to pay. I said it automatically comes in bill too then why would i have to pay you cash also. I showed him old bills on my mobile as well where it is included in bill. But still he said just cancel the cab. I wont continue. I said ok. Then he cancelled. I did complain about it but still didnt get any compensation for any harrasement.
3) On 11Jun2017 at 15:04 i booked cab from Vasundhara enclave delhi. Driver was Pradeep using swift Dzire. Here driver was good but his vehicle was so bad, it got damaged in mid way. I have to drop at Andrews ganj. I was so much tired but still Uber services don't leave any chance to frustrate me. The second incident mentioned above happened after this mental torture.

I had faced lot of bad experience and each time proves that neither Uber have good services nor it have good drivers. The drivers are neither safe nor skilled enough to read map or understand locations. They always hire all dump drivers.
After getting so much frustration i realy dont want Uber Credit. I want my money back and compensation for all such harrasement. I am ready to go at any level of court to get proper compensation. I really want to teach them a lesson. There is no use of complaining again and again to Uber. They are not going to understand or take any appropriate action to resolve my issue.

Please guide me further and help me to drag them to a court.

Regards,
Ajay
[protected]

I booked a uber cab from bandra kurla complex to swastik park which is only 7-8 kms. The ride estimate in the app showed 99rupees however i was charged a fare of rs426. On calling the driver support i was told there is a 2x surcharge but even if there is a 2x surcharge calculation can't come to this. You guys are cheaters. Pls refund my money legitimately

Hi team,
Yesterday i booked a cab from bhumkar chowk to hinjewadi phase 2 at around 10am. It was a uberpool and charges showing were rs. 69/-. I booked the cab and ended my trip, i paid rs. 69/-. But on driver's screen it was showing rs. 257/-. On my screen it was showing rs. 69/- so i asked him to call call center as he was not ready to let me go. He called call center, those guys told him to force me to pay remaining money and then i should mail uber to get money back. I was not ready to pay, as on my screen it was still showing rs.69/-. So, those call center guys from back-end updated my trip fare and made me pay money forcefully.
This is the most shameless service uber provided till date. While booking you show one amount (Lesser) and after trip you updated that amount 5 times and even asking drive to force customer to pay. I want my refund.
So i filed complaint at help. Uber 4 times and also tried the call center number, none is working. Its terrible

Today i booked your cab at 8.14 am for my visit to alwarpet, ethiraj kalyana mandapam, ch-18. Your driver sri dhayanidhi was driving his maruti suzuki swift dzire cab. At the time of my booking your chart showed rs.100/- only whereas your driver has charged rs.273/-. He informed me that his apps mobile shows only rs.273/-. I have no other go except to meet the bill and paid accordingly. Your meter shows excessive amount eventhough i am entitled to use your cab concessional rate upto 2nd july 2017 as per your sms recd. Hence i would request you to refund the excess amount of rs.173/- collected from me immediately. Pl communicate your response per return mail.
Thanks: p. Varadhan cell: [protected]

Sir i m very much dissatisfied with my uber account. My account receive offers every week which i cant access. I always receive message on my mobile number (Which is registered on uber) that i received offers and have to enter the promo code. But when i open my uber account and enter the required code it always shows that the offer is not for my account. This os really disgusting and annoying. Please look into this matter.

Uber user name: ratna bhattacharjee
Registered mobile number : [protected]

Respected sir/madam,

With due respect, i am stating the incident and harrasment i faced step by step faced while i took the uber pool service on friday (23.6.2017) evening. And after two times of complaints, uber didn't bother to reply on the issue.

1. On the day, when i booked the uber pool, i called him up and asked if there is any passengers to get an idea about the route and expected time. He replied all trips are cancelled. Out of nowhere, what's the point of confusing me?

2. Later when he came, (Pickup point was kalamandir, shakespeare sarani), after getting into car, he started uttering nonsense that all my trips are getting because of you. Why should he say this without any reason?

3. There was no other booking/passengers on that car at that moment, so i asked him to take right turn from rowdon street crossing to take the ajc bose route. He clearly denied he will go as per his wish as his earlier trips got cancelled. Is it my fault that his trips got cancelled? He intentionally quarelled with me that he will only take left to get more passengers. is this the uber pool policy? There was no booking at that point of time.

3. I asked him to drop me at fbb, rowdon street crossing (Hardly 150 mitres from pickup point) didn't pay him cash rs. 59/- as this was charged fair. I didn't pay him for his misbehaviour without any reason and the trip which i ultimately didn't take. I tried to cancel the trip several times after getting down from the car, but uber app didn't allow me to cancel the same. This is an unfair treatment for a genuine problem. Uber is looking after only his drivers, not passengers.

4. How come uber shows there was pending of rs. 385/-?
5. Why should i pay for such a i'll mannered driver?
6. Why should i pay for something which i actually didn't take/use?
7. The driver cunningly didn't cancel the trip when i got down to make me face this harrasement.
8. Why should i pay for harassment? I didn't hire him for this situation. He misbehave with me.
9. Uber is also not helping me in anyway even after several requests. Uber is instead asking me to pay rs. 385/- out of nowhere. Even this wasn't the fare. The fare was rs.59/- only. Even why should i pay for the service which i didn't take even because of the driver's misbehaviour, not mine. I am still unable to book a uber as there is this highly cheated charged is showing as pending.

Sir/madam, i beg your help and attention to ask uber to adjust the same. As uber is not providing customer service in a true manner.

Screenshots are attached for your reference.

Regards
Sagarika dutta
[protected]

U seriously need to do something about uber india. They are earning out of cancellations by harassing the passengers and the drivers. Their searge charges too are too high. For a 3/4 km ride they have been taking nothing less than 100 too 200 rs.
This guys made me pay 196 rs. For a 3 to 4 km ride. Fine agreed coz thet say peak time or whatever that too understood. But today after i booked a ride i got a message saying that i will be charged 50rs. Balance for my previous ride??? For what??? Last wednesday i made the last trip where i was excessively charged. Chapter over. But what was this 50 rs. For?? Never am i taking their cab again and i am lodging this complaint with consumer complaints against their company for creating fake demands and earning from cancellations done way ahead and for harassing both the passengers and the drivers!! I have been talking to many drivers and they too have been asking me to lodge a complaint against the company coz what the company does is they give them a pick up far from where they are and when the drivers cancel it even they are wrongly charged. This company is earning like crazy from cancellations alone and harassing the public. This needs to stop!

Dear sir,
On dated 25.06.2017 at 1 p. M i had book a pool ride from noida sector 1 to ace city, greter noida. During booking expected charges showing 196 but after ride end its show 500 rupees.
I have book pool ride just because for minimum ride charges but in this ride i have pay more than double charges.
Same day in evening i came back from ace city, greter noida to noida sector 30 (Share code is vijays4771ue) in this booking we have book full cab and during booking expected charges showing 196 and after ride end 196 i had paid to driver.
So how it is possible that, when i was booked pool ride for 17 km i have pay 500 rupees, and when i book full booked cab ride for 15 km i have pay only 196 rupees.
Also note that for same issue i have log complaint in uber portal on 26th june, but after so many reminder still they not gives me any single response for regarding my complaint.

So it is requested that please provide me solution from uber side.

Remark-
Up side bill payment detail
Booking mobile number is +91 [protected]
Name - nitin srivastava
463 ride charges + 67 is ride cancellation charges
Total pay 500 rupees.

Return side bill payment detail.
Booking refrance number is vijays4771ue (Share code)
Booking email id is vk. [protected]@gmail.com
Total bill genrate 196 rupees
Less 50 rupees discount coupan
Final pay ammount is 146.

Regards

Nitin srivastava

I have booked a uber pool ride on 27th june at 6:41 pm which showed the estimated cash fare of 40/- and during the trip my driver stopped the car due to internet interruption in his mobile. I have helped him to begin the trip in his mobile by offering hotspot. He has started the trip and after reaching the destination the fare showed was 127rs. How come it would be triple the amount in the uber pool ride for the same distance? I have written to uber help but none have responded till now. So thought of complaining here.

I booked uber from bc sen jewellers (Nawab abdur rahman street) to howrah station on 27th june 2017 at 6:52pm-7:07pm, they showed the rate between rs90-120/130 but on my arrival i was charged rs240, when i told the driver about the rate showed to me at the time of booking he said due to high demand the rate has been increased, this is ridiculous, its cheating the customers. Im never gonna book uber again in my life neither will i recommend anyone for it if i don't get my remaining money back.

On friday 23rd june'17 i travelled by uber from malad to charni road. When i booked the cab, the upfront fare shown was rs. 504.43, while at the end of the ride an amount of rs. 845.88 was charged to me.
When i raised a query with uber, they confirmed that the fare which was shown was indeed rs. 504.43 and due to high demand the fare was increased and and deducted at the end of the trip and that they will not refund the difference amount.
If they intend to deduct a different amount than what is shown initially what is the point of showing the amount at all.

Dear team,

On 24th june, i booked cab from airport to my home which is located in nagarbhavi, bangalore. I opted the card option in payment section. While crossing airport toll driver asked me for toll charge rs.125 cash. I denied to give him but he told he didn't know the cashless service and not bring any money. As it was a big queue at toll i paid that. But still i didn't get the amount either from driver or from uber. I raised this issue two times in uber help section, but no action till now. Please resolve it asap.

Trip date : 24th jun, 2017
Driver name : madhu
Vehicle : ka03ae2022 (Maruti suzuki swift dezire)
Toll cost paid : rs.125
Rider name : prashanta talukdar
Mobile number : [protected]

Regards,
Prashant