Uber India Complaints & Reviews

Hello Uber, I am Your Current Partner. I Have One Driver who drive My Car but form last one monthe he was not medically fit and not able to drive, I request to Your Uber Office Chandigarh and Request to Add new Driver with My Car but They not adding new driver, the driver i found have worked with uber via another uber partner, but now his old partner hire new driver and he don't have work now form last one month, My Car not in road much more as i don;t have driver and uber office Chandigarh not helping me to add this new driver which i have. its going 15 days to request but no response. Please do needful help.

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.123.48 but after the ride was complete Rs.189 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.63.
journey:30.06.2017 from aashiana to Hazratganj lko, Driver Bablu
Warm Regards!...
OM Kohli
[protected]
AAshiana Lucknow

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.112.38 but after the ride was complete Rs.144.38 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.32
Full details mention Below
Name - Siddharth...

Dear Sir,

This mail is regarding an incident I have passed through yesterday when I booked a ride on your Uber form Subhash Nagar, Jaipur to Jai Bagh Palace Kukas. The fare shown on the expected rental calculator was Rs. 239/- for small car & Rs. 253/- for a bigger one.
I booked a small cab no. Huandai Eon No. 5025 with a driver named Naresh. After completing the ride when we made a payment i have been charged Rs. 532/- instead of expected amount of Rs. 239/-
I am hereby sending you the screen shot of fare paid by me along with a copy of invoice. None of the tol was paid by your drive where as its written Rs. 200/- paid as Amber fort Uber Surcharge. If you check the route, you will come to know that he went through ramgarh mod not via amber fort.
The behaviour of the driver was also not professional.
You are requested to refund the excess money charged by you without any delay i.e 532-239= 293/- with in 3 days else I will take this matter to court.

Regards
Gopal Lal Mor
[protected]
Jaipur, Rajasthan

Dear sir,

This mail is regarding a trip in uber pool i took today at 7.30 pm. Kindly let me start narrating to you as how things took place in seriatim. I booked a cab (Uber pool) at 7.10 pm for a fare stated being rs 35, on reaching my pick up spot and me in the process of getting into the cab, my neighbor told the driver that his tire was punctured, hence before starting the trip he sat to change his tire. On my request to cancel the trip he refused bluntly, after which i tried to cancel and realized that i would be charged cancellation fees of rs 60, thereby i refused to cancel and decided to wait for him to finish. Ultimately the driver managed to change the tire with the help of my neighbor and the trip started at 7.30. During this point another booking took place and a next passenger was supposed to share the cab with me. However on the the way to pick up this next passenger, the driver decided to use google map since he could not find the exact location as per directions stated by the next passengers. This led the driver to a different direction since the next passenger had not given the right location on her uber app, after repeated calls from her end, the driver realized that she was in a location we passed by long back. Moreover at that point we were stuck in traffic midway and and on a no u-turn road. However after waiting in front of her house for another 15 mins while the security guard doing his check before we entered the premises, the driver picked up the other passenger at around 7.45 who's drop was barely 15 minutes away from pick up spot and thereafter was on the way to my location. At this point i was sick and tried by the entire ride and the amount of time i wasted on such a trip. Finally on reaching my location what surprised me was the fare as per the drivers uber app showed rs 290 at around 8.20 pm.
And yes i did see the calculation of charge of the trip, funny thing is the driver roamed all round different locations for the next passenger and she paid a bill of rs 25, where as my drop was in a location only 30 mins away and i have to pay a bill of rs 290 including surge charge! Why was i not informed before booking that during the trip also if surge takes place, i have to pay all the extra charges.

All this only led to me to contemplate situations which any girl could face alone at late hours of the night, a drivers tire getting punctured and he refusing to cancel the trip, a wrong pick up location given by another uber passenger while on a uber pool trip, a fare (Absurdly charged) which one has no capacity of paying at that moment. What are the solutions to these problems, how are we supposed to equip ourselves for such horrid experiences. I have no issue against the driver or the next passenger but i would like to hear of some protections or guidance given by uber to their valued customers especially when faced with circumstances like this. I was taken aback and stuck thinking of no alternative at that moment and hence would not want any other person to face such a situation like i did.

Today on 29/06/2017 I landed to Delhi and booked a uber. I got a Ritz for pickup at the airport. The drivers name was Rajesh who was extremely unprofessional he was talking on phone while driving, rash driving, no seat belt, a/c was not ON for the whole trip. And at the end of the trip I was charged ₹718 instead of ₹349 stating an old due which was already paid via Paytm. On asking for help from customer support no help was provided and I had to make a cash payment of ₹718. It did not end here the driver drove almost 5-6 KM extra for reaching the destination without my permission. Then on reaching the destination he threatened me of paying the full amount of ₹718 emphasising that the amount has already been deducted by uber from his account. I have been staying and travelling all over the country but, have never seen such unprofessional and cheated service. Heard a lot about UBER before this on various issues faced by different people but had experienced it for the 1st time. I am never gonna recommend nor gonna travel through UBER. Never expected this kind o[censored]nprofessional service from uber.
Hope it reached out to the TOP management and taken care and action on. If Not then I don't think anyone is safe travelling with Uber anywhere in India atleast. attaching the copy of old payment made through Paytm from the uber app itself.

I booked an uber cab for the destination from ramjas day boarding school anand parbat to dda flats gulabi bagh on the date 29 june 2017 and even contacted the driver to know his location and he confirmed that he has received my pickup request and is reaching my location but he did not reach my location in the specified time and when i checked the uber app my trip was shifted to the new driver without my information and when i contacted the second driver he confirmed that he has received my pickup request and is reaching my location but he did not reach my location in the specified time and when i checked the uber app my trip was shifted to the new driver without my information and finally i had to come on my own despite of booking the cab
For your assistance the contact details of drivers are
[protected]
[protected]

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.137 but after the ride was complete Rs.320 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.183.
Warm Regards!

I use uber yesterday from Ridhi sidhi to nagar gather fort nd show rent in app it was 180 nd till the end of my ride the driver says that for rs 600.Plz tell me why u hide hidden charges in app.i really don't like ur service Coz you cheat with me I hate this nd I try that in future as possible I don't use ur service nd my group also move from uber.

One of the driver on 27th june 2017 did a wrong drop off of my ride .i had mailed for the refund also but no reply received till date. Where should a customer complain and get the refund .when we r not getting support from uber app.
In one of the ride on 27 th june i have been charged rs 508 wherein i had opted for promotion o[censored]berPASS which was rs rs 159 ..I have mailed a compliant against that also but could not get response till now.
Earlier the complaints were solved very quickly by the company.but now it is very difficult to solve customers problem.
Kindly look into the matter.otherwise name of the company is getting spoiled

Had booked an UBER Pass cab on Tuesday 27th June 2017 to go to Natraj Film studios from Millitary Road in Andheri East. The fare shown was Rs.99 while booking. However when the destination was reached the fare shown was Rs 292 and the same had been paid by cash. The charge is almost 4 times of what it would cost if we had taken an auto as the distance would be hardly 6 to 8 kms.

This is absolutely wrong on the part of the company to show a different price at the time of booking and then charging exorbitant fare at the end.A big company like UBER should not be involved in such unethical practices.

They have stopped the account without any proof copy and same I had requested to provide the proof copy against which my account stopped by them but said details not provided yet as this is pending for last 7 months and had sent approx. 200 mails to them but no update rcvd from them. Same issue also raised in the consumerhelpline and Complaint No. - 278384 but they did not respond on this . I have sent same mails to [protected]@uber.com, [protected]@gmail.com, [protected]@uber.com

Pl help on this.

I booked a cab on Monday using UberPass and fare shown to me was Rs.99 but at the end of the trip i was charged Rs.424 including 2*surge.

This is completely unethical and dishonest to show a different price at the time of booking and charging exorbitant at the end of the trip even though trip distance and location are same.

The worst is the standard response from Uber support after 3 days and 4 follow ups on above issue. No grievance cell, no way to escalate the issue and no way to call customer support.

BASICALLY YOU ARE ROBBED OF YOUR MONEY AND YOU CAN'T FIND WHO ROBBED YOU.

I booked an uber today nearly about 11:30 from near the passport office and the rider Mr.Prem was about to reach the location by next 1min but knowungly he came late and when I called him he misbehaved and make me wait for near about 15mins..I was really very harassed.. I am a regular customer o[censored]ber but today's experience make me very disappointed.

I booked a cab today. The total cost showing was RS 289. The cab was 15 minutes away from my location, but the drier started the trip at once. After arrival, he told that he started the ride erroneously. The after going to a few kilometers (approx 30% of the total ride) he told that the brake is not working, so i have to terminate the ride and booked a new ride to reach my destination. I have to pay Rs 184 + Rs 220 that is the Rs 404 for the total journey, whereas original single ride was estimated to be Rs 289.

This is ridiculous and utter unethical dishonest behaviour from your driver.

Details of the ride is stated below
1. From Bidhangarh Post Office to ITC Limited.
2. From SER Postoffice to Garpar

I had booked an uber for my son from Home to batra cinemas, mukherjee nagar. The driver's name was Anil kumar and the car licence plate number was : DL 1R TB 7903. The driver was terribly rude and was not paying any sort of attention when i was telling him anything. On having an issue i asked the driver for the company's number and he bluntly refused to give it to me. After repeatedly asking for the number he finally called the company from his own phone. He also said and i quote " Yeh meri gaadi hai ehsaan hee kar raha hun mein tujhpe samjha!". Such is the attitude of these drivers when they are actually getting paid and not doing it as a social service.This is totally unacceptable for any passeneger! I have hereby attached a video of the driver along with the car's licence plate. Kindly take some action against the driver as such attitude is disrepectful for any passenger.

Dear Sir/Madam,

I need to inform you that the below receipt is duplicate.

I have booked for Uber yesterday but it went on trip from the drivers location "Regency Shopping Complex, Mount Poonamalle High Rd, Manapakkam" and ended in "2, Manapakkam Main Rd, L&T; Colony, Periya Palayatamman Nagar, Manapakkam". Just like that driver used my booking.

We were waiting for so long time and driver cancelled the booking.

We were very disappointed yesterday.

Kindly make necessary action, this is spoiling your reputation.

Thanks,
Anusha.

I was overcharged exorbitantly for my trip because the driver took longer route .
The expected fare was 49 rs but I was charged 193 instead . When the driver took a longer route by himself why should I pay the extra fare .
I have been using your services for long and I was satisfied till now but this experience made it worse.

I have also made a complaint on your app but I haven't got any reply .
I want the amount refunded .

The driver also didn't seem to be honest .

Neelam sachan

Today evening i booked uber at around 8:45 pm at jb nagar (Sahar plaza), the driver (Rouge) suresh after acceptin conveyed me he was finishing previous route (Though the uber map didi not show tag of previous customer being served) and soon put me on trip (As it showed on my app). I called him conveyed him "you have not reached sahar plaza gate, how come i being shown on trip", he conveyed he still with his previous customer (I do not beleive) aftre few minutes it showed trip ended and i was charged rs. 144.4 (Approx). I would not only want my refund but this rouge driver shodl be punished (Because of him i got competely drenched, waiting) (I think his car number 8884) datsun go.

I booked an uber from ripon st to the whistling kettle, golpark on 28.06.17 at 7:15pm which showed me a charge of Rs 250. But after completing my trip i was asked to pay Rs 303 plus an addition of Rs 120. A total of Rs 423. I fail to understand such exuberant charges for such a trip and the Rs 120 charged. Such irresponsible and negligent attitude towards customers is neither appreciated nor acceptable. I would want an explanation to this as well as the refund for such hiked pricing. This kind of an negligent attitude shall only prevent you to have better customers and shall also make you lose customers. I would like a speedy action to this problem and hope that sych action is positive enough to keep customers intact.