Uber India Complaints & Reviews

I had booked the ride on 12th june and selected payment mode as debit card. The ride completed sucessfully but i couldn't make payment due to bug in app. After that i raised several complaints and tried paying using paytm, cash on next booking. However all in vain. I am unable to book ride now and there has been no response or resolution to this compalint till date.

I had booked upto destination ina market on 13/06/2017 and i got down exactly at ina market, delhi. The driver rode as per your navigation to my destination. The upfront fare was shown rs145 which changed to 201/- which is surprising. And rs201 was deducted from my paytm account.
I took up the matter with uber customer care several times. It seems they are hiding something and not disclosing my booking and drop off point despite my repeated requests.
I confirm that my booking and drop off point were the same.
I request you to kindly investigate and find out the details. Awaited your response.
Regards
Ajit kumar das
Mobile [protected]

I am a regular user o[censored]ber. Infact, i recommend people to use this app. But today it has disappointed me. I have lost the trust i had in uber.
I ordered uber today but it got cancelled as the driver had some other works. He didn't have that much decency to call me and inform me about the cancellation. And on top of that i'm being charged ₹40 for the cancellation which was not made by me.
It is not about the money but about the carelessness of the driver and being charged for something which was not done by you. I want my money back.

Payment happened twice for only one ride, as i made for payment previous ride to book cab for the next ride.

Even though amount debited from my account even app showed me still the previous bill is pending so i made payment again because there was urgency for me to book a cab in that moment.

Then after if i check my account details then i found that payment happened twice for the same ride.

I need a refund for the thing happened.

On 24.6.2017 i travelled in uber cab (Uber pool) from aziz nagar, kodambakkam to ayswariya mahal, koyambedu. (At about 18.30 hrs). When leaving the car i left my new mobile in the car. Fourtunately, i have got the drivers phone number. His mobile number is [protected]. He says that the mobile has been taken by another rider unknowingly. I don't know what really has happened. He adds that the contact details of the rider has to be shared by ubder. My relatives and friends are asking me to lodged a police complaint which i am not interested at this stage.
I wish to add that i am a regular user o[censored]ber. For the past 15 days i have been regularly using your cab for going to my office. I have stored so many important details and phone numbers in the phone. Kindly help me by giving me the number of the rider or get the issue resolved by taking some quick action. I feel very much anxious.
Hope ubder will do this for your customer's sake.
With regds,
V guhan
(M:[protected])

I am a regular UBER user ever since it started service in Kochi. I was a 100% happy customer till yesterday 23.6.17 when I called Mr Aneesh who attended my booking. The moment I saw him coming in his lousy Ritz car I got annoyed. For my surprise his vehicle's a/c and horn both was not working at all. He was speeding through the busy streets as a mad fellow and I got scared. When I questioned about this he replied in a very filthy manner and told me to cancel ride if I want. He even abused me personally and told for this amount you are supposed to get this service only. Naturally I got angry and cautioned him about the poor rating. He challenged me and told he would also complain uber telling that I was under alcoholic influence. Actually I was on the way to hospital where my mother was in ICU. today I got a message from uber saying that I was drunk and such behavior can't be tolerated. I'm totally upset that nobody is there to hear my words. Let me also tell you this was the first such unfortunate incident happened in the last 1000 odd bookings I did with uber. Hope I will get some justice.

Hi Team,

I am writing this utter frustration. On 21st June, my wife and kids have to catch train from railway station and at 6:00 pm, I booked uber. Driver called me up asked me my exact location and then destination. I waited for him for more than 10 min while the ETA was showing 2 min on uber app. So, I called him and found that he had switched of his phone. I kept trying. I realized this guy had ditched me, I canceled it and booked uber again. I called up the driver and told him the destination. He told me he wouldn't go there and asked me to cancel, and I cancelled. I booked uber again and called up the driver and got the same answer that he would't go there as there is heavy traffic. I asked him to cancel so that I can book another one. He didn't cancel. Since I was getting late, I took out my own car. It took me around 10 min to take my car out as it was in parking. When I had just stepped out of my society gate, the driver called me again and asked me where should he come. I think he was monitoring my location and thought I had taken another cab. Since I was just outside the gate, I asked him if he could come there. Then, he said no. since it is for Anand Vihar railway station, he wouldn't go. He was trying to play extra smart with him. I really felt bad about this. My family could have missed the train. And the funniest thing is, uber was deducting my money for each cancellation. I wondered why can't uber understand that why someone will keep cancelling his trip, and then, booking again for the same destination. I would have sought help from some uber representative at that time, while what I got in return was a charge for each cancellation. I am surprised at such behaviour o[censored]ber driver. If no driver goes to some destination, uber shall inform us while booking that due to congestion on the route, cabs won't go there. Uber app let me enter my destination and showed fare as well, but no driver turned up.
I know Uber refunds the money, but can they think of the mental agony and frustration that one goes through when one gets stranded for such reason. I could have missed my train. I drove fast and could have hit someone too. I know my behaviour on the road was not right but Uber inflicted this. I surely expect a better service from Uber.

Respected Sir,
I've been unnecessarily charged for cancellation bcoz of d drivers fault..
Mr.Ramdas, an indica can driver never turned up for pick up after d confirmation call but kept me waiting for 20 minutes and also didn't respond to d many calls I made..I'm a regular customer o[censored]ber...
NEVER experienced such carelessness from drivers.
I expect a refund.

We booked 6 times within 10 minutes. All drivers declained to pickup as the distance was less and less amount would be collected. From tambaram to perungalathur (Appx. 10 km) between pickup place and drop. Drivers used bad words too. I have those recorded voices of them. This uber service is too bad. Don't use it. I m going to uninstall now. We have several services to ride with.

Tell me a few things...
1. If you are not ready to pick up, why do the drivers accept customer booking?

2. If you want only money go and beg on the roads and people to people. Why do you abuse customer for your stupidity?

3. Is this the reputation the service provider wants to provide?

4. Still many... But i don't want to give any feedback. Just want to uninstall and recommend my friends to stop using such idiotic sercive.

Hello sir,
I booked a cab from 12th cross rameshnagar banglore to cherry blossom apartment in varthur. My wife was travelling in cab toyoto ethios... 6390 is the no.

She had kept the mobile for charging with driver after dropping and after collecting payment the driver just scotted off from the place. The trip was booked from mobile no bearing [protected]. Now the driver has intentionally switched off the mobile by the time i could chase him he just scotted off..
We booked the cab by 3:30pm on 24th june 2017
This is a costly mobile, i am seeking urgent help as all my calls land on this no.
I can be reached at [protected]... My mail id [protected]@yahoo.com

The driver had collected from me rs 100. Though the bill was 67 rupees
I think under is not supposed to do this kind of thing
Regards
Sastry
[protected]
I booked uber in visakhapatnam town to drive from tsn colony to seethamma dhara
The drive has charged more than the bill
Though i had given several mail to uber there is no response from them
I have booked today 23.6.17

Hi,
My self Tarun Sain abd I was booked a ride last night 24.06.2017 after that my journey completed than driver's mobile not working properly and he just stopped to me for fare. I was saying that please take tha fare extra which was 67.99 Rs. But He was saying please solve it out becouse i dont know about tge systems..Finally after complete my ride than i was in uber car due to network issue with 45 minutes in tha car for the fare..Driver charged from me 125 Rs. Instead of 67.99 Rs..this is not mt fault that drivers nobile not working and no application working whatever...Please suggest me that Why i bear for extra Charges when i comleted my journey with Rs 67.99..why i bear around Rs 60 extra..I want refund..otherwise i dont want further bever use uber ride and dont should to says to my cleague fir uber...its veri irritating ride..
Please solve out and explain this matter otherwise i esclate this matter to seniour manager...

Regard

Tarun sain
[protected]

I have raised requests for overcharging on 5 different trips to uber but have received no response yet. I raise a complaint every single day. The trips i am talking about are:
19/06/2017 7:46 am
20/06/2017 8:32 am
22/06/2017 9:39 am
23/06/2017 11:03 am
23/06/2017 6:46 pm
If this continues, i am going to move to the consumer court against uber.

On june 15, 2017, i had to go for a business meeting to thanisandra main road, 560064 from south city, arekere mico layout, 560076. I hired uber. I got into ka 40a 5166 honda mobilio at 8.38am. Before boarding i told the driver that i had only rs2000 bill (Note) and he should first confirm if he can get me the change. He said he will do so, but never stopped in between during the 90 minutes journey. Once we reached the destination, i was already late to the meeting by 30 minutes. The driver did not get me the change. I went out of the car and looked for a change for 25 minutes. I didn't get it. The driver then told me that he will rtgs/neft the change if i sent him my account no. I did so. He has not returned the change for rs2000. The actual amount was only rs809.92. I have complained to uber, no resolution yet.

I have been charged twice by uber though promotional offer was applied to my account. I have been given 5 free trips worth of 100rs each. I have booked a uber cab from spandana nursing home rajajinagar bangalore to srinagar and they have charged 117 at the end of the trip instead of 17rs. Two days back, i had availed service from uber for the same route and i have been charged 135 rs extra stating previous trip balance though i have no pending amount to clear.

Totally uber has to pay me back 100+135=235rs.

I have logged compliant for the same via uber app and no response was received from uber end. This is the poorest service, i have ever had from big company like uber.

My uber account details:[protected]@gmail.com or [protected].

Hoping quick response for the same.

Today, i. E. 23.06.2017, i booked a share cab from phone no. [protected] for journey from bancourt appt, sector 43 gurgaon to south city 1, gurgaon. Uber confirmed the booking and informed the cab is on way to pick-up. As the cab did not turn up much beyond the informed time, i called the driver. He informed that he was not coming - the reason given was he was not able to get co-passengers, and he asked me to cancel the booking. Thereupon, i cancelled the booking and booked a new cab and availed its services. At my destination, i was asked to cough up additional amount of rs 66/- for cancellation of earlier cab. This amount of rs 66/- may be wiped off against my account as the cancellation was not on account of me, but because of poor service.
This has not happened for first time. On 14.06.2017 also the booked and confirmed cab did not turn up for bancourt to airport terminal 1. After confirmation by uber and on contacting, the driver informed that he was not coming. This seems to be the ploy of drivers to accept the booking and then ponder over it and not turn-up

Hi,

I booked uber on[protected], from marathalli to madiwala at 8.15 pm, below are my details,

Name : goldwin
Number: [protected]

Driver :praveen (Ph : [protected])

I was overcharged for the above mentioned ride, estimation showed me approximately rs.250 and the bill came up rs.1477.
I have attached the details also for your reference, please send me the summary of my ride and i need refund for the entire amount.

Looking forward for your response and quick response for the same.

Regards,
Goldwin
[protected]

Hi uber,

I am a loyal customer o[censored]ber if you go through my records you will find. Today i booked a cab post office. And the driver did not pick me up and went on to a different location. When i called him he said i should have called him before as he went to a different location, and asked me to cone to that location walking almost half kilometre. He was very rude and when i asked him to cancel the ride from his end if he cannot come. He asked me to cancel and disconnected the call. And i was not able to cancel as it was showing 60 rps cancellation fee. I waited for 30mins then i had no choice but to cancel. Not only i was charged incorrectly i had to waste so much time.

This is ther third time happen in last couple of months. Driver has come to pick up the passenger and when they find the passenger in wheelchair or disable. They left and said.. You book another car. Now... Unless we cancelled and ask for refund it will not allow another booking which is time waster and making it difficult for consumers. Driver name : samir khan and his mobile no : [protected].
I think this kind service or driver has to be removed.

Yesterday i booked a uber cab tata nano & took a journey from bombay children hospital bhopal to bagsewania police station bhopal which journey is around 11km & uber app show 99 ₹ estimated fare but after my journey i have paid 282.62 which is more than double of what was estimated.
Now my want my cash back.
Contact no - [protected]
Name - sanjay