Uber India Complaints & Reviews

On june 15, 2017, i had to go for a business meeting to thanisandra main road, 560064 from south city, arekere mico layout, 560076. I hired uber. I got into ka 40a 5166 honda mobilio at 8.38am. Before boarding i told the driver that i had only rs2000 bill (Note) and he should first confirm if he can get me the change. He said he will do so, but never stopped in between during the 90 minutes journey. Once we reached the destination, i was already late to the meeting by 30 minutes. The driver did not get me the change. I went out of the car and looked for a change for 25 minutes. I didn't get it. The driver then told me that he will rtgs/neft the change if i sent him my account no. I did so. He has not returned the change for rs2000. The actual amount was only rs809.92. I have complained to uber, no resolution yet.

I have been charged twice by uber though promotional offer was applied to my account. I have been given 5 free trips worth of 100rs each. I have booked a uber cab from spandana nursing home rajajinagar bangalore to srinagar and they have charged 117 at the end of the trip instead of 17rs. Two days back, i had availed service from uber for the same route and i have been charged 135 rs extra stating previous trip balance though i have no pending amount to clear.

Totally uber has to pay me back 100+135=235rs.

I have logged compliant for the same via uber app and no response was received from uber end. This is the poorest service, i have ever had from big company like uber.

My uber account details:[protected]@gmail.com or [protected].

Hoping quick response for the same.

Today, i. E. 23.06.2017, i booked a share cab from phone no. [protected] for journey from bancourt appt, sector 43 gurgaon to south city 1, gurgaon. Uber confirmed the booking and informed the cab is on way to pick-up. As the cab did not turn up much beyond the informed time, i called the driver. He informed that he was not coming - the reason given was he was not able to get co-passengers, and he asked me to cancel the booking. Thereupon, i cancelled the booking and booked a new cab and availed its services. At my destination, i was asked to cough up additional amount of rs 66/- for cancellation of earlier cab. This amount of rs 66/- may be wiped off against my account as the cancellation was not on account of me, but because of poor service.
This has not happened for first time. On 14.06.2017 also the booked and confirmed cab did not turn up for bancourt to airport terminal 1. After confirmation by uber and on contacting, the driver informed that he was not coming. This seems to be the ploy of drivers to accept the booking and then ponder over it and not turn-up

Hi,

I booked uber on[protected], from marathalli to madiwala at 8.15 pm, below are my details,

Name : goldwin
Number: [protected]

Driver :praveen (Ph : [protected])

I was overcharged for the above mentioned ride, estimation showed me approximately rs.250 and the bill came up rs.1477.
I have attached the details also for your reference, please send me the summary of my ride and i need refund for the entire amount.

Looking forward for your response and quick response for the same.

Regards,
Goldwin
[protected]

Hi uber,

I am a loyal customer o[censored]ber if you go through my records you will find. Today i booked a cab post office. And the driver did not pick me up and went on to a different location. When i called him he said i should have called him before as he went to a different location, and asked me to cone to that location walking almost half kilometre. He was very rude and when i asked him to cancel the ride from his end if he cannot come. He asked me to cancel and disconnected the call. And i was not able to cancel as it was showing 60 rps cancellation fee. I waited for 30mins then i had no choice but to cancel. Not only i was charged incorrectly i had to waste so much time.

This is ther third time happen in last couple of months. Driver has come to pick up the passenger and when they find the passenger in wheelchair or disable. They left and said.. You book another car. Now... Unless we cancelled and ask for refund it will not allow another booking which is time waster and making it difficult for consumers. Driver name : samir khan and his mobile no : [protected].
I think this kind service or driver has to be removed.

Yesterday i booked a uber cab tata nano & took a journey from bombay children hospital bhopal to bagsewania police station bhopal which journey is around 11km & uber app show 99 ₹ estimated fare but after my journey i have paid 282.62 which is more than double of what was estimated.
Now my want my cash back.
Contact no - [protected]
Name - sanjay

I booked an uber for my mother yesterday from noida to model town (Delhi). My rides are already set to be charged on my paytm account. When the ride ended, i received an alert that the ride was charged (Rs. 555) on my paytm account. However, the uber driver charged my mother an additional amount of rs. 423. I checked with the driver. He has not sent any amount yet.

I have booked uber ride today morning at 10.19 am and the driver and car details are rajesh (Maruti suzuki swift desire 1366). Driver has called me at 10.40 and asking me location details then he cut the call and cancelled the ride request without my knowledge. Because of this i have waited or than hour with my child and after some time i was received a notification that drive has cancelled my trip. This was the worst service ever that was provided by the uber and this should not been entertained when there is an emergency situation.

Regards
Kandhan

I booked a cab from furgussion college to hyderabad house in pimple saudagar. Driver didn't reach the pick up location and the trip was started and cancelled and 67.53 was deducted from my paytm balance. When tried contacting uber driver he said the trip automatically started and the driver said that he was caught by police for no entry and still my money got deducted. And also same happened when i waa booking the cab from my another number [protected], driver didn't arrive at the pick up location. Both the images have been attached below. Please take urgent action and refund my money.

To date : 20th june 2017
The customer care executive
Uber inc. India

Dear sir,
This is to inform you that last week, i had travelled in uber twice but i am yet to receive the invoices. Generally it comes to my registered e-mail id : r. [protected]@gmail.com. But somehow neither i got any receipts nor any trip confirmation detail from uber.in both the cases i had paid cash to the respective drivers...

I have booked uber pool for my father of Rs 89/- but uber have charged Rs 301/-. I have also register complaint against this. But uber is replying due to heavy demand they have charged this from you. What ######## they are saying.

How can they charged for uber go or x as i have booked uber pool cab.that is shared one.

If i would take only 90/- Rs from home how can they collect 301/- Rs from me.

Hi,

I have received a promo code on 20th june via sms from uber which is applicable till june 25, 2017. But, each time i try to apply the code system is giving an error message. Suddenly it got applied and i availed it during my trip this morning.

But again i can see the code is no longer applied and now it is not getting applied again.

Details:
Name: aleya rahman
Mobile no: [protected]
Email: rahman. [protected]@rediffmail.com
Code: baarish

Hi, uber has blocked my account from the last few months. I have fed up in sending mails to them. They are not at all telling the reason/s for blocking. Simple they are replying "on reviewing the details, it seems like your account has been flagged by the system for activities that overstep our terms and conditions."

On the other hand, my friends are also facing the same issue. They simply disabled the login and say you have crossed the terms.

In mind the left over? What, where, how, when, whom???

I think we do not have any authority to check all these uncertainties o[censored]ber.

You are charging rs.60/-for wasting my time for half an hour.

In the first instance, when you assigned the car, mostly it was dzire for uberpool, at 9.16p. M. And car driver, a muslim, whose mobile number was [protected].

Firs i talked to him at 9.16p. M., then he said i am at marine line, will be reaching in 10 to 15 minutes, then i said ok

Again called twice on his mobile at 9.27p. M. The mobile was coming not reachable, actually that driver was not interested to come, therefore, kept his mobile on "do not distrub" mode, therefore, only one ring used to be heard, after that it was saying "the person you are trying is not reachable"

Thereafter i tried again at 9.29, 9.31, 9.32, i tried to contact, but same message'"mobile is not reachable"

Thereafter, having realised that your driver is not interested, i tried to cancel the cab hiring, however, you were giving the message that i will be charged for the cancelled trip, therefore, i did not cancel the trip.

Your driver wanted to outsmart me, and hence, gave single ring at 9.32 & 9.34p. M., and immediately disconnected.

Thereafter, i saw the car coming to my place at fanaswadi, however, the driver did not stop, in spite of my showing hand to stop the card, instead he drove away the car at very high speed, and thereafter, he might have informed the uber, that the customer was not available, and hence he could not pick up accordingly uber informed me of the cancellation of the trip. At 9.36p. M.

This is all that has happened yesterday, thereafter, i again booked another car from pickup point vinay hotel, mostly xcent car at 9.41p. M., and started the journey by 9.47p. M. And i discussed this matter with the said driver, and he said there is no call centre number for loding the complaint, however, gave me the number 33992233 for loding the complaint, and i rang that number however, answering machine said you are working 8a. M. To 8p. M. Only.

So if you feel ok in charging me rs.60/-, then better recover and tell me where to deposit the amount, and hereafter, i shall stop using the services of your company, and will spread the word, that you will charge the public, for no fault of them.

God save uber.

I have kept the call records of your above car driver, and can be mailed to you, as and when required, if at all you wish to take any disciplinary action against such drivers.

Guys,

Everyday i go to my uber page and raise a complaint but no one from you replies me. I have lost my jio wifi device and simcard in this uber cab and driver has confirmed me that it is with him. It is been a week now i am calling him daily to return back my device and he is not willing to help me. What the hell you guys are doing with me. It is my office device and i am helpless here. I will never use uber in my life now and i will post on facebook and twitter so other people will also be aware and stop using # servcies from uber.

Br//
Dharamvir
[protected]

Dear team,

I have taken a ride on 17/06/2017 at 5.38 from uttam nagar to chanakya place part 1 with my register phone no [protected] and just after a ride i checked that i forget me phone in the cab and i have called to a my mobile in just 5 min no witch was in the cab but driver diden pic the call after that i loging in my another divice and call to driver he sad i was busy on the second ride.
I know he is having my phone thats why he not talking to me and after that he sad i am on 3rd ride call me latter and now i am trying his no he is not picking the call please do the need full as soon as possible.

Thank you

Regard
Amit mehta
[protected]

I am not able to login to my uber account. I traveled in may 2017 in india in uber. I did not get the copies of receipts in mail. I need to submit the bills for reimbursement. I am not able to submit the travel claim because of issues with login. When i reported the issue in uber help portal. They asked me to send the copies of government id proof and phone no. Details. I sent. There is no response and no one is taking care.

Please help.

Satya

I have charged inr 289.87 on june6, 2017 at 9.49 pm from my paytm account for an unknown ride. After contacting paytm, they have responded that uber is solely responsible for charging any trip and paytm is not responsible for that. They advised me to contact uber care. Now, contacting uber care is hopefully the most irritated one. They don't have a proper customer care, there is no toll free number or any contact point. After contacting through their help app, i got responded after 3 days, and some of 4-5 representatives have asked me the same question without any kind of clarification. I gave all the details and asked about the details of the charging. Again, as there is no such trip registered on behalf of me, i asked them to provide the trip details. After that, i have not got a single response from uber care. I had dropped my contact number there but those "unprofessional" customer service never responded back.

Now, the point is, why the hell they don't have a customer care number? And who is going to give me back that money, which has been charged wrongly? I need a proper clarification.

I have got the message from uber india with a coupon code on 20-june-2017 with some discount in the rides and valid the coupon is valid till 25-june-2017 but when i am applying that code in uber app it's shows that the promotional code is not valid for the account, if they don't want to give the discount why do they offer such useless coupon and messages.