Uber India Complaints & Reviews

Hired uber on 16/06/17 to drop at sealdah station. While dropping, another car no. Wb046101 from uber, parked his car closely to the left door in which i was traveling, which blocked me to get down from my car. On requested, to move his car, he simply started abusing me and driver. And continuously shouting that i am muslim and let's see who can dare to touch me, which was absolutely rubbish. Can something can be done to this impolite driver of wb046101. Wb046101 has dropped his customer with bill value ₹186.00 or so.
Request you to take an action to the driver of wb04- 6101.

My name is mamta sajnani. My contact number is [protected]. I ve been trying to contact uber since 2 days i ve raised a complaint and your so called reliable and hassle free service do not fail to let me down everytime i m in need of a cab. I booked a cab from 10 downing street t nager at 9.30pm on tuesday. I called the driver in 2 mins to find out where he is. He asked me alot of questions as to where the drop is how much is the estimate. And finally refused to pick me up from my location coz i was paying via card. I told him if i have the option i would change to cash & make it easy for you n me. Unfortunately it isn't possible after booking. After requesting him he dint agree. I told him fine do one thing cancel the ride coz it was beyond 5 mins. I didn't want to pay cancellation charges. He dint cancel the ride till the very end. And after 2 days i seem to have a 287 charge for a service i haven't used. Beyond 9.30 there's a shortage of cabs in this city and your so called reliable service is as pathetic as politicians. Worthless and fraudsters.

I have booked uber today from malad west because we were finding difficult to get rick the driver came after long time and that # said we don't allow pet in the cab the driver name is premnath and cab no is 3231 after telling him dat we do go in uber with our pet but he asked us to get down which was very annoying.

Pls uber kindly inform the driver or the passenger if they are not ok with any kind of pet.

Regards
Pooja dutta

I took a cab from green village resprt marve, the driver named mohd rashid in between of ride started using abusive language and made me get down of cab stating that he had rosa and he could not take me to destination.
The worst part is uber doesnt have customer care number to contact. The driver uses abusive language whol should we contact. Two ladies are travelling and suddenly the driver starts abusing sayin he cannot take u to destination as he wants to open some roza, in such cases what about safety of ladies travelling through uber?? And whom shud we contact??

Have booked cab in today morning 17 june 2017 at around 11 to shankar maharaj math dhankawadi from vishal nagar, driver called me and told me he will be at my place in 5 mins and all of sudden cab get cancled and there was message that i have to pay 64rs even though driver cancled cab. Then i have booked another cab to same sankar maharaj math, dhankawadi, it was showing 250 rs approximate fair, i took cab. After some time driver was saying destination location seems to incorrect i have to update it to dhankawadi, when i have updated it, it was updated with message 1.4x surcharge and final fair was 484.51 rs + 64 rs =548.51so they took additional charge and surcharge too. 1) cab was cancelled that is not my problem 2) they don't have proper location in search bar for shankar maharaj math dhankawadi which cause me additional money 3) inconvenience due to cab cancle regards, nilesh

Have booked the cab from dsk sundarban, pune to pune railway station yetsterday night dt.16th june 2017 for pickup at 09.15pm to 09.30pm. While booking have got quote of rs.170-220 so booked the cab.. There was normal traffic & driver mr. Sudhir said he need the gas fill up needed & we were in queue for 10-15 min's. After end of my trip driver handed over whopping bill of rs.694.59 for 13-14 kums journey.
The driver said this is due to surcharge & asked to pay the money & resister the complaint but overall i felt the uber cheated me while giving the quote of rs.170-220 & taking extra surchage of rs.490. So i need the refund of the surcharge.

I am amazed at how difficult it is reach and contact this company. They have incorrectly stopped my account and i have been trying to write to them but no one reverts or calls back. I have written to them several times and every time the same standard response that they'll get back in touch in 24 hours, it's now over a week and my account is still blocked. I have no clue why!!! Is there any human working in this company who can bother to revert back??? It's the worst service ever!!! Divya

Driver name brajesh made me fool. I was waiting at sarita bihar cng pump and he just fooling me that i am coming in 10minute 5 minutes and so on.. He made me wait more than 40minutes be he did not come.in the end he cancelled it. I was unable to cancer because i would have got charged because of a stupid person. It was around 8.00 pm when i booked and he canceled it around 8:50pm his phone number is [protected]

Uber driver sachin phone number [protected] (Truecaller says goldie) driving hyundai xcent.
My mother and sister - took uber go at 11:52 am from sector 14 faridabad, haryana (Set destination lajpath nagar, delhi) on 16/06/2017
1st - this guy was sorting a bunch of papers while driving (Which obviously was slow and erratic) when they complained sachin replied will sort this in no time. And then will drive fast.
Note: as part of the payment made to uber the toll and other expenses are covered (125/- has been charged as toll fee from us - mentioned in the receipt attached below).
2nd - he insisted on avoiding the toll (Badarpur toll). When they enquired he says he didn't have money to pay the toll. And took the bus lane which was jam packed with the same response - ma'am the lane stays free and we will reach in no time and i quote his response (Mere pass toll ke lia paisa nai h, madam thoda sa jaam h, isse nikalte hi goli ki tarah pohnchadunga.) and nelgecting my request (Of taking the toll road).
In the meanwhile, while sorting the paper (And driving) he found a form which he then started filling while driving - you'll find the attached video.
3rd - then he gets a phone call. Which he answered while driving - talking with someone and the conversation was cheap and disgusting. My sister and mother had hired the taxi but and the conversation made them so disgusted uncomfortable that they had to ask the driver to drop to the closest metro station (Tughlakabad metro station) as they started feeling worried and unsafe, to which he insisted not to stop half way as he could be questioned by the uber. And commanded to give a good rating and not to complaint against him.

Very bad communication on uber drives. And also used wrongly language. Yesterday i used on uber app. From gurgoan sec15 to sec-49. Drive have demand 115rs but my app show only 49 rs. His behaviors is very poor, wrongly language have used and also my bad and some money have gone... I lost of 2000rs for u app used. I hve also customer customer care, her not response to me...
Vehicle no-hr38- v 5284

Hello, i booked an uber from north delhi to the airport t3. Even though i paid the driver by paytm, i'm still being asked to pay the pending money which is the entire amount. I've already paid though. So i'm having trouble booking cabs now. Can't book them anymore until i pay up even though i've already paid the amount. And that is really inconvenient.

I am a regular customer and have noticed that your services are becoming pathetic each day. On monday 12th june i had booked an uber on my return journey from ravet. The driver said he is very far away and will take half an hour and so to cancel the uber. You should teach your drivers how to speak, cause they really don't care. By the time i cancelled i was asked to pay rs 64. It was then credited to my uber account. When i was paying cash to the uber person, he refused to deduct the amount of rs 64.
Today i again booked an uber at 8.40 am, the driver called saying he cannot locate me on his app and so to cancel the ride. As i went to book my next ride i was asked to pay the amount of rs 64, after which i got my uber. My credits in the uber app now shows rs 128. How do i get the refund for this amount. Also 5 minutes is too short a time, because sometimes your drivers do not call until we make calls to them. I would want a refund of my amount.

On june 14, 2017, around 1:45 pm i have booked an uber pool from my home (U-46/53, dlf phase-3, gurgaon). I did not get into the cab and did not take the trip. However, the driver has started the trip at 1:51 pm and ended the trip at 1:59 pm. Also, i was charged rs. 15.58 for this through paytm (As i have connected paytm for payment option). I raised several complaints to uber through uber help. However, i did not get any response nor my money was refunded.

I have been a regular user o[censored]ber and thrice this has happened that the cab i book denies duty very rudely and they mark arrived before even they reach so that when i cancel i may get charged for a ride that has not even reached me. Today i booked a cab again thinking things will get better and i waited for half an hour eventually taking an auto rickshaw because the driver had said he has arrived and i walked miles only to find he has not yet arrived. Please refund me my money and remove me from uber i do not want to use this stupid application ever again because o[censored] i got delayed for my job
. Horrible service uber

I did the booking and driver himself told me to cancelle dthe trip as he refused to come. ([protected]) cancellation was from his side but i have to pay for it. Again i did booking and then again booking was cancelled from drivers side but i have to pay for that. Also driver disconnect the call in between ([protected]). Both the times cancellation was from company side and i have to pay for that. Ai gpot late for my office. Not at all satisfied from the service as i have to face inconvience from your side both the times. U need to told your drivers how to behave with the customers.

Dear sir,
I murali b. From bangalore booked a uber cab for chennai central to gajalakshminagar (Chromepet, chennai) on the night of 15th june 2017. As soon as i contacted the driver, praveen kumar, refused to take me to chromepet and said he will cancel the trip. But, he did not cancel the trip and actually cheated me but taking another passenger in my place and billing me to my paytm acct for no ride done by me.. Such cheating drivers o[censored]ber cabs have to immediately be removed from the cab service as they spoil the brand now and leave a trail of dissatisfied customers like me. I have been using your cab service for quite a long time and i had a bitter experience this time..
I request that i be immediately refunded the amount rs 65.11 charged to my account.. For no fault of mine..
Awaiting immediate response
Murali b
[protected]
Murali. [protected]@gmail.com

Arrogant, rude driver. Name anil. It was on my to kalyan from bandra (West) on 9th june 2017 at almost 10.15 p with my daughter. Had to cancel the drive bcoz of this behaviour mid way and book another uber. We had to stop at an unknown place and wait for another 15 mts for the next uber. Is this what you tell your drivers how to treat customers total unethical. Imagine me with my young daughter waiting at a junction 10.45 pm. Fortunately to our good luck the next driver mr sameer was very very good. You should have more drivers like mr sameer.

My name is sanil khemani. I took a cab from south extension to safdarjung enclave, new delhi on 15th june 2017 in a white colour maruti wagon r driven mr rajinder singh.
On reaching my destination i got out of the cab to pay the driver but unfortunately left my iphone 7 in the back seat of the car. I realised this after about 10 minutes and tried to dial my number. The phone rang but no one picked up probably because the phone was on silent mode. Using findmyiphone app i was able to track my phone till africa avenue road which is less than 250 metres from where i was dropped. Yet suddenly the phone was switched off suddenly by someone. Repeated attempts were made to contact my phone but it all led to nothing.

I tried to login to my uber account online to get details about the driver in order to contact him. However i was unable to log in due to some mistake on your part as somehow my account was created by only taking my name and not my contact number or email address. Due to this i wasted over 4 hours online trying to login. I dispatched many emails begging you for help but clearly your time was better served elsewhere. Your customer care is probably one of the worst in the world, something i will definitely attest to. Finally i got the address of your offices in hauz khas and reached their immediately. There i was told about the issue in my uber account which left shocked as to how do you run your cab service. It took another hour over there to retrieve my past trips and get the number and name of my driver. Several calls were made by them to contact the driver but he failed to pick up their phone. I was informed that since dropping me he had taken only one more trip and since been off duty or inactive. Repeated attempts were made by me as well as your employees to contact the driver but to no avail.

Eventually my uncle was able to contact him. He claimed ignorance about the simple fact that he even gave me a ride in his cab. On eventually recovering from his
“short term memory loss” he seemed unaware about my phone which all seemed a little fishy considering the fact that he had been inactive for 3 hours and had not picked up his phone call despite repeated attempts by not only me and my family members but also the people working at uber in hauz khas. He denied everything and refused to take any responsibility.

I have been thoroughly disappointed by the events that have occurred and as a result have filed an fir at the vasant vihar police station. The driver is the most likely culprit and hence i would like to uber to take strict action against the driver for misdeeds. I am angst by the fact that uber does not have the complete details of the driver and seemed disinterested in helping a customer in time of need. I am surprised by the customer care
Of this supposedly "multinational company “ and plan to spread the word about it online unless strict action is taken swiftly.

Name of driver: rajinder singh
Contact number: [protected]

My contact number: [protected]

Yours sincerely
Sanil khemani

Today i had booked one cab from ranger's club kolkata. The driver kept me waiting for almost half an hour. Neither he came to my location nor he intimated me before cancellation. He abruptly cancelled the trip. Then how is 60 rupees charged for cancellation? I had to wait for another 20-25 minutes to book another cab from uber.
Kindly initiate refund of the cancellation charge.
Regards,
Debmitra goswami

Goes like this i have scheduled a pick up between 9.40-9.55 pm the fare was showing 214 -280. I have confirmed the booking and then a pop up comes up stating fares are rising ok it can goes up by 100 200 or 300. When i reach my destination bill shows 787 for a distance of 10-11 km 🤤🤤🤤. I[censored] can show a pop fares are increasing then why dont you show what is the surge price u will be charging. That means u raise any amount of bill irrespective of the confirmation of the passenger totally a fraud business.