Uber India Complaints & Reviews

The account is blocked due to driver flase statement we did not touch the driver howver driver mentioned i slapped him.
Due to a fake driver my account is blocked.
[protected] is my mobile number.
You guys can check all my previous history there was no issues could you guys please check and re activate my account.
Thank you
Ambrose dcruz
[protected]

Hello uber,
I am writing to you guys because i believe you and your uber service is blind, deaf and dead. I do not know that why have you guys started this service to satisfy customer by taking them on rides where and wooing them with your disgusting facilities when you don't mean them.
I am a uber user complaing from india and city named as kolkata. My dad has been using your service for a while as i clearly mentioned that he is constantly getting this outstanding payment message of rupees 50 for no reason which has been already deducted from his account the very next day of his trip. This incident has happened last week and his email id is susanta [protected]@gmail.com. Though i know none of the information would help because im mailing to deaf and blind people with no mails and no replies whatsoever.
Today is the 8th of june 2017, day before yesterday or 2-3 days before he received a message that has got this "uberepass" of rupees 99 in his pocket where he can travel anywhere in city within 10 km and valid till 16th june 2017. Well today he took a ride and then he is charged rs 196 for no reason where he was supposed to pay only 99 rupees according to your obnoxious stupid "uperpass" and pays off more than that. Why the hell is he charged high for no reason?? Can u explain???
Tell me something, have you guys opened this uber service to suck human blood and make profit out of it. I will raise a definate high profile complaint to consumer forum if it helps me and i"ll make sure that you people should shut down soon. Though i know im writing this mail to deaf and blind people who would never ever have any justification and botheration to answer my mail back

I have called uber pool service on 07.06.2017 before 7 pm for 2 persons through internet service of my mobile phone. Pick up point mentioned as shubham atlantis building, koparkhairne sector 11. My location was live on my mobile. Driver name was mr. Manish. When the message came that your car is arriving, myself and my wife started waiting on the road before by building. But it has not come. On the contrary one message has come like this - thanks for your journey and charge is rs. 57.49.

I booked a cab with uber from wood street, kolkata to tollygunge circular road, kolkata. While booking i got the fare as rs. 99. After the trip was collected i was asked to pay rs. 389. On complaining to the customer care, they came up with justifications like my pickup poin and drop points where different. On countering, they cam e up with the route taken. Again on countering, they said that while booking it was rs. 99 but due to surge it was rs. 389. It is deception and cheating when propose a fare and change it without the consent of the rider.
Even on repetitive request they denied revising the bill. Request you to look into this concern

Hi team

I booked a cab from ubder on 5th jun'17 where prices should be supposed to pay were rs, 49-24.50 (Discount from yatra) however when reached to my destination i asked to pay for rs.137.

This is the second incident in front of me from uber, with my friend same incident happened earlier and that was mistake from their driver's end so uber refunded the amount at that time.

Now i had registered my complaint to uber they denied to make refund as they given me excuse that i asked to driver to drop little ahead from my destination.

I did not ask anything to driver i dropped off the exact location where i used to dropped off daily basis.

Request you to please look into this concern

Contact details: [protected]
Id: [protected]@gmail.com

Regards
Neeraj kumar

With utmost dis-satisfaction i am writing this complaint against ratul (As01hc6605) guwahati assam.
I booked and waited for the cab over 20 mins and in last driver called up and speak very rudely and denied my trip as he wanted to go in some other direction. The driver used very slag language and said that we can complain anywhere and he does not care for that at all.
This is not acceptable at all and we are riding for free as we paying u all for every ride.
I think uber should look into this and try to improve on these inconvenience...
I request u to take this as a serious offend and respond to it..

I booked a cab on 7th june, 2017 at 11:10 a. M from noida sec-99 to botanical garden metro station. Then i made a call to the driver he told me that he will be reaching in 5 minutes. After waiting for 27 minutes i again made a call to him he answered and said he will be there in 2 minutes after that i called him 15-20 but he did not respond. All the time his phone was not reachable. Then his phone was switched off. After i tried calling him numerous times only once he picked up the call and clearly denied having received any booking from this area. He didn"t even cancel the trip so neither could i book another cab. I kept on checking for the cancellation for another one hour but he didn't do it. I had booked this cab for my children n because of such behavior they suffered in travelling. The name of the cab driver was - rajesh and his no. -[protected]. Kindly take action against this fellow.

I booked another cab in the evening from botanical garden metro station around 9:22 p. M. I called the driver to ask him about his location he said he was nearby and it will only take him 2 minutes to reach there as he was behind the buses. I again made a call to him after 5 minutes of waiting he again said that he was behind the buses but i checked on the navigation that his cab had not moved a single inch as there was no traffic on the road so i went to the location of the cab which was nearby. The cab driver was standing there and eating i asked him why was he not coming to pickup when he had said that he will be there in 2 minutes so he straight away denied for going anywhere and cancelled the booking. I had to take an auto rickshaw to reach my destination. Name of the driver - jai, phone no-[protected]. This was the worst day of my uber experience. Kindly take strict actions towards these cab drivers as it becomes very inconvenient at late hours of travelling specially for women.

Shakuntala rawat
[protected]

I and my spouse availed uber pool service dated 5th june 2017 for pickup from hiranandani hospital powai to drop at vikhroli east. For the specific pick and drop for 2 persons the fare shown was rs. 42. On the way another pick up came and he boarded near kailash complex vikhroli west. Our drop location was first and on reaching the destination and on completing the trip at the correct drop location the fare came to rs. 145. On enquiring from the driver how the fare increased and on showing on my uber app that the fare is showing as rs. 42 he called uber driver contact center and put the call on speaker for all parties to hear. To my surprise the driver support team upfront told i can't talk to customer. Collect the fare shown on app and if customer has any issue or for any refund customer can come to mumbai uber office. Without going for a tussle with the driver i paid and wrote for a refund raising a complaint on uber app explaining the incidence. A further surprise was awaiting when i was told by uber customers app support team that i was over charged as per uber go rates because i was dropped at a location different from earlier drop location selected. When i wrote back stating the uber app details clearly shows my pick and drop location and for verification the driver can be asked i received a reply that as per their details my drop location is different from earlier drop location selected and refund cannot be done. I am still continuing my fight for justice and to raise voice and make others aware i am sharing my experience here also to make uber know that such fraudulent practice will not hold for long and awareness will spread and justice will be there.

To start with i was having a problem booking my cab through your app. Everytime i booked a cab, i was popped with an error message “something went wrong”. Scanning further i noticed that the card details associated with my account were that of the card that i seldom use, so i requested uber support to terminate my card details and keep paytm and cash as the only method of payment. Upon this request i got a reply that payment method cannot be deleted from our end and the customer can delete it via app, i followed the procedure, but was unable to do so with an error message “deleting active payment method not allowed ’’. I informed the same to uber. This time i got a reply that since my card is associated with multiple accounts, it has been suspended across all accounts and flagged off as a suspicious activity and, i was advised to add new payment method.in reply, i told uber to keep paytm and cash as only options for payment and provide me the details of all other accounts using my card as a payment method, as i have only one account synced with uber. Upon this message, i got a reply that my account has been suspended and this decision is final. To my horror, it as shock that how can a company like uber terminates my account without proper justification. It is totally disrespectful o[censored]ber to treat customer like that.
Adding to it, my concern is that if the mistake is on my part, i will rectify it and will accept account suspension. However, i was not pleased with the information and help provided by uber, uber is unable to provide me details of all other accounts using my card details. I am neither any payment defaulter, nor did i behave wrongly with any of the drivers. So, how can my account be suspended?. Also, i believe uber cannot delete my account without my consent. I feel insulted and defamed by this behavior from uber. It’s like uber can treat anyone in any fashion.
Upon unable to receive satisfactory help from uber, i have registered this case with national consumer helpline - jago grahak jago, complaint number - 284128.
As a resolution to above case i want uber to lift the suspension of my account and resolve my problem of booking cab and let me pay only via cash or paytm or any other wallet and also provide me details of all account wherein my card is being currently used, as it’s a matter of my money and prestige.

I booked for a cab on 3rd of june for a destination. After few i received a call from cab driver asking me to cancel the ride as he was quite far (10 min away) from my house. I asked him to come and pick me up...
And after few couple of minutes my app displayed that the driver cancelled the ride... And i was asked to pay a due sum of rs 50 to your firm... This is not at all fair and if this is your strategy to work in bhopal, madhya pradesh. I want you to remove the tag of defaulter from my account as soon as possible.
I hope you'll undertake quick action and do the needful.
With respect...
Waiting for an early response.

Hi,

I booked uber from hal old airport rd to bytarayanapura police station (Satellite bus stand) around 6:20pm today and also contacted uber driver and informed the location details.

Driver mentioned that he's on the way and will reach by 10 mins however as per the app location the cab was just 5 mins away from the place. Even after waiting for 20-30 mins for the driver's call and also trying to contact the driver constantly, driver refused to attend the call and just kept on disconnecting the calls. I had to board a bus at 8:30 in satellite bus stand but due to the driver's negligence he made me wait unnecessarily and couldn't book another cab.

I had no option to cancel because it says 50 rs for cancellation which is not my fault.

I don't understand what kind of customer service u provide. Neither we have an uber customer care india or there's no reason listed to mention during cancellation.

Date of the incident: 30 april 2017
Driver's name: iqbal
Description of incident:
I had booked an uber cab a day before journey date i. E. 29th april 2017 evening as i and my mother wanted to leave for pune airport around 8:15 to 8:30am. When i did a booking i had requested for time slot between 8:15 to 8:30am. Next day morning (30th april) i got call from iqbal at 8:18am asking for exact location. He reached my place by 8:24am. I was still under impression that as i booked cab for 8:15 to 8:30am slot, he is before time and i was happy to get more than expected good delivery from uber. I told him to wait and committed that we would reach the place where he was waiting within next 10 minutes. I sent my mother first to acknowledge him about our arrival. But when i reached to him and confirmed the cab number and name, he got angry on me and started saying rudely "madam kitna wait karna pada" (Madam, how much time should i wait). I told him politely that you can charge us extra for extra waiting. But his behavior was totally unprofessional. He argued a lot on our delay and started saying "madam dusra cab karo main cancel karta hu" (Book another cab i am cancelling the ride). We were already late to leave for airport due to arguments with him, so my mother requested him not to cancel and leave for airport. Till we grab a cab, my two relatives were with us with their 4 big bags who were not supposed to travel with us at all. When we would have left, they had to take a seperate auto to their different destination. But iqbal looking at their bags suddenly and loudly said, "i am not going to accept these many bags, madam i am cancelling the ride". We tried to convince him that these people are not coming with us to airport. But he couldn't control on himself and the arguments continued.in short he didn't at all want to get us to airport. Finally we asked to cancel the ride, what we could have done if he would have started arguing with us on the way? He cancelled the ride and we finally booked another ola cab at 9:15am after spending lot of time arguing with him. 9:15 am was very late for us to leave for airport. Fortunately we reached and boarded the flight.

I have used uber a lot and have never ever got such service. This driver's behavior totally surprised me. Being lady customers, he should have been polite with me and with my mother. I want to acknowledge uber that i am totally disappointed with this uber driver's response. Consequences could have happened were, we could have missed our flight, we could have not get another cab on time, while rushing to airport could have faced road accidents, etc.

The desirable resolution of my complaint is:
1. I would really want uber to ask for clarification on this unprofessional behavior and let me know what action was taken against him.
2. After he cancelled, rs. 64 was deducted from my account, please refund the same.

Unfortunately i dont have his number, but you may check the ride history on my name. My details are:
Name: koumudini bhute
Email id: [protected]@gmail.com
With uber since: 2015

Harry this side it was worst service from last 2 time when ever i book cab and call driver they use to say cancel the cab and after waiting they refused to come and now they are charging for cancelation what the hell is this? I didnt refused to go.one drive driver himself told me its very easy for us to cancel we get only 4qstions we have to answer only those like we put person was not there we will get our incentive customer has to pay cancellation.look forward to it many are facing this problem now why should i pay if i didnt refused to come?

I had 2 issues on the same day so i am writing about both in the same mail. I booked an uber from lajpat nagar 4 to khanpur on 05/06/2017 at 9.16pm. When i called my driver he told me that he is 15minutes away from my location and his car is not having sufficiant fuel. Though my phone was showing his location only 3mins away from me. So he 'ordered' me to cancel the ride;his name is satvir with mob no.-[protected].
After that i cancelled the ride and booked again at 9.19pm from same location. The driver was vikash (Mob no-[protected]). When i called him he asked my destination and refused to go there. He also told me to cancel the ride. When i refused to do so he replied in a very callous way that 'i will cancel the ride after coming to your location.'after 5-7mins he came to my location and when i approached the car he locked the car from inside;in front of me he waited for 4minutes and cancelled the ride. This was highly revengeful and disrespectful.
Such drivers should be immediately banned from uber. Please take necessary actions against these drivers. Such drivers are really a black mark for the company. Please help and revert.
Thanking you.
Dinank dixit

I am a regular user o[censored]ber taxi. Of late, i had a horrible experience which i think appropriate to share with all relevent customers. I booked a pool car on saturday at around 6.30 pm from salt lake ep block 700091 to goa bagan 700006. The fare shared with me was rs 41 as i got a discount from uber. As i was on pool car, driver taken all convenient roads which he felt on getting some customer call. Sadly he did not get a single call. When i reached my destination, he asked me to pay rs 349.81 as a fare. Where as i got an intimation to pay rs 41. When i started quering on him, he called up tye customer care and that fellow infact refused to talk to me. Later i got a mail from them which confirms that i had 60km ride!!! What a bigggggg thugs they are. Driver was also speechless on this. When i shared my concern to their autherity, they kept on sharing me nagging reply on surge, km. Bla bla.
My queation is when i was in pool car do i have a control on asking drivwr to take road as per my conveenience? Secondly what is thia surge when i had availed pool service. Sadly this was a theft in a sophisticated manner. I have started avoiding this cab service and requeat others to beware of such tricks..

I took a share ride with uber in new delhi on 06.06.2017. The name of the driver was rajesh wagon r dl 1 rt 4457. He denied entry of my 2nd share passenger for whom i had already paid. He was very ride and said it is against the rules. He even shouted at me and told me to contact uber for the complaint. These kind of drivers should be de barred from driving cars. Such people mentally harass you for no reason. I need a confirmation that this guy has been punished from uber side for such unprofessional conduct.

I had an issue with uber pool charges in bangalore.
I have booked the uber pool and taken the ride on 22 may from ramagondanahalli to cloud nine whitefield. While booking in my device it showed rs.49/- but after the trip completion driver told me to pay rs.311/- i was shocked after hearing that amount. I asked the driver why i need to pay 311/- in my device it is showing 49/- only. So he called customer care and they told the driver to take the amount rs49/- only. So i gave 49/-. After paying i got the trip mail in that it is showing 180/- but on the app it is showing around rs.311/- why both the amounts are different and why you have charged that much of amount for only 8kms.

Today on 6th june i have taken the another ride in pool from ramagondanahalli to cloud nine hospital same location as previous.in the device it shows rs49/- but he collected rs.180/- i asked the driver why i need to pay 180/- he told that for this trip rs. 49/+ for last trip taken on 22 may has the balance amount of 130/-. Total he collected the amount from me is 49+130=179~ 180. 130/- extra i have paid. Total amount i have paid by cash. Now i need the refund of 130/- which was collected extra and need explanation why it was happening. Uber is very good network and did not expect this from uber.

Attached thr screenshots which has taken on may 22, trip charge from mail is 180/- but in the uber app under trips for the same ride it shows rs. 311/-

In the uber app under i have mentioned all the details in the conversation but no one has replied and sent mail also.

What rubbish... I always preferred uber over ola.. But u guys need to get your act right... Why the hell u charged 64 for the ride which was not even took place.. At 3.50am i requested uber to pick up and i called that guy to confirm... He responded and said he'll arrive within 10mins but he never did.. We as a clown waited there for like 20min and he didn't even responded after that confirmation call... So i cancelled and took auto.. But u guys without knowing anything charged me 64 i want my refund cuz it wasn't my fault

I had booked a cab No HR99XW2393 Chevrolet Beat (Rajinder) from Zirakpur Siani Dhaba at Zirakpur on Ambala Chandigarh Highway around 00.20 am on 5th June, 2017. Then I made a call to driver he told me that he is reaching in 5 minutes. After waiting 10 minutes I made him at least 20 calls but he did not respond. All the time his phone was not reachable. Only once his phone bell rang but he did not respond. Today i.e. 6th I spoke to him regarding this then he said his phone got switched off. Kindly verify the location of his phone No. [protected] from 00.20 am to 00.50 am. Is this the way to keep on waiting the client at mid night. Then after half an hour my daughter booked other person o[censored]ber who reached there within 5 minutes. Kindly take action against this fellow.

Sanjay Verma
[protected] [protected]

Dear sir,
With emotional request, one of my old senior citizen couple relatives (77 years old) for travelling from vasai - west (100 feet road) to mulund - east

(Neelam nagar), we booked one uberx on 4th june 2017 at 6.10 pm with driver jitendra white swift dezire car no. 5054. We paid rs. 1000/- cash to driver as we don't want to pay by my senior relatives. They are old and retired and not having them any type of source of income. We wanted to help them for comfort travel with uber without any additional money burden to my relatives. But at the end of trip, your driver took additional rs. 943/- from them which we felt very bad and he played with our imotions. The said driver is not at all trustworthy. Also, we were checking/ monitoring the said trip with your app. But inbetween the said app was stopped. Then i got doubt and then i checked with my relatives and found driver has taken rs. 943/- additional amount from them.

We would like to request you to take necessary action against him and refund us rs. 1000/- excess taken by driver.

Also, we would like know what action you have taken against him.

If you need any additional information, please feel free to contact me.

Waiting for your positive reply.

With regards,
Sanjay gharat
Mob:- [protected]