Uber India Complaints & Reviews

I am writing this to report one of a very serious unethical practices that is being followed by uber drivers here for which the passengers are having to pay. I am a regular customer o[censored]ber and i had faced this issue earlier as well. Below is another instance of the same.

I had booked an uber cab under uber pass from opposite to city center 2 (My residence) to my office which is at unitech building. I had paid for the trip using paytm as it was an uber pass the price was fixed with no surge price as inr 149. However after i had boarded off from the cab the driver didn't end the trip instead went on further to a different place by onboarding some different passengers thus extending the trip in my name. As a result the trip fare increased to inr 463.84 and also with a surge price. The driver thus pockets the entire previously agreed fare with the new passenger whereas the newly created surged price gets charged under my name.

I want to escalate this to the highest levels of the uber management as i am extremely dissatisfied by this unethical practice which is being constantly ignored by uber. I also demand the refund of the extra fare above what i had originally paid. I strongly urge the uber to take some proactive steps in making sure that the drivers don't take undue advantage for which the customers have to pay.

Regards
Onkar
[protected]

I booked an Uber Tata Indigo and the vehicle number was 5000. The Driver Jitendra, deliberately took the longest route possible to overcharge while my sister was travelling alone in the car. I kept calling him whenever he used to take a wrong turn and he still had the audacity of continuing with that. He blamed my sister for the wrong route.

When I called him again, he was rude and said that "do whatever you want to do" and many other things.

Please do not keep such drivers in Uber, if you want to successfully run this company. I am going to stop using Uber, the local rickshaw is much better than this treatment. After the incident when I talked with my colleagues, they agreed that Uber's service has declined and that they have stopped using Uber since long.

And now, there is one less customer for Uber.

As a uber user i booked a cab on 31 may 2017 at 6:01 at the location oberio mall goregaon car number mh 04 1799 and as a usually i wanted to go a hotel in parle but the hotel location wasn't displayed so i used the lane hanuman road and the driver came and i said to take a right as i was comfortable with that route and sure about it but the driver started aruging as the location is this were are you taking me i will follow this route in a bad tone and that was rude like anything i was with a girl that's the reason i paid the money or else that driver would had it because i use uber frequently i always use the lane hanuman road the driver was shouting me that i won't go further you get down here. I mean how can i get down in middle of the road with a girl, i said him with a good tone please leave me ahead but his tone was like i am not going further then he anyhow said okay then he started shouting me i mean i am your consumer then i said in a bad tone so he was like don't show me your attitude and said will drop you now only and then when the payment process he also argued with me saying "you don't know anything about the location i won't had left you and then my argument limit was crossed because i am paying you!! Don't we have"options available "!? You are not giving me the service and expecting that i should pay the money. I said i won't pay the driver came out tried to hit me what if something would happen to my health is uber responsible?!

Is this the driver we expect the reason because there was a girl i didn't said anything and gave the money but this such a dissatisfaction with uber first i need the refund reason if your not giving the service why would i spend money. Service which i didn't get which should me given. Then the driver should me suspended because if your consumers are not satisfied who will the select you as a option my👎🏻 to contact me number[protected] alternative number [protected]

Today we booked a uber taxi from jagran lakecity bhopal. Your taxi driver collected we three people from there. His mobile network wasnt active for which he twiced stopped the cab. For which we requested him to hurry up polietly he replied very rudely didnt speak to my cousin mannerly for which when i interupted he misbehaved with us especially me being a female he left us in tje bridge from where 12 kms there isnt a single vehicle we walked alll the half way in sun and had taken a lift. You guys service suck im going to launch an fir tomorrow against your driver and your company and also file a case against your company [01/06, 22:41] ‪+[protected]‬: +[protected]
[01/06, 22:42] ‪+[protected]‬: rajendra this is your drivers name and number and vehicle number mp 048805. I have all pics and evidence with me

Uber cab ride was buked around 7.14 pm or so on 1st june 2017. The driver came. We drove abot 2kms. His ride got cancelled from call center. V were in a hurry to reach our destination and had no other alternative but to get down and take a different ride. The driver was gud. But the call center guy spoke absurdly. Instead of providing solution he kept us engagee in a meaning less conversation. Asked us to write email. But is this the way to provide service. Luckily we were a couple. If its a lady alone, how to manage wth luggage and no other help in middle of road wth no power on streets? What if our flight tuk off

Today i.e 01.06.2017 I booked uber from Kalyan to mulund at 2.25 pm. I got a contact no of Driver Sunil having vehicle Hyundai Xcent. At 2.35 pm when vehicle came he asked destination when he listen that I want to go to Kalyan he refused for trip saying i don't get trip from Kalyan and he go away. After 6 minutes at 2.41 pm message came on my mobile that I have charged for Rs.108.82 for a trip of 2.19 km that I can not take.
Thanks & regards
From
Vinayak Lahane
[protected]

There was a ride on this week monday which was 29th may 2017.. My father was supposed to pay 60 rupees from hos pocket due to some reasons. Uber gave the option that it would be deducted from the next trip taken. My father got a special uber pass option where said that any ride within 10 km in kolkata would be 149 rupees valid till 4th june 2017. Today was the next trip. When booked a car today which is 1st june 2017, the amount showed 149 and with the payment cash option said that has to pay 60 rupees. Hence when the trip got completed showed onsystem to pay rs 252. Why will uber charge 252 where he has to pay 149+60 which should be 209 today. The uber app is constantly showing the mesg for payment where he has already paid today. Why is the message still showing again and again and why did he had to pay extra rupees. Explain and refund money quick.

Sir the driver asked for payment for paid rides which was take by my 75 year old parents. This happened twice rs.49and 125.51 was paid by them for two different rides and when i complained with uber they refused to return the amt. When u complete a ride they get msg abt paid rides but despite knowing this they took money from them saying payment nahi hua. Please help me in getting my money back

Today i have booked one uber from moshi to dapodi in pune while bokking the extimate fare was showing as 122 aprpox, then a big car came all of a sudded and after the trip was finished they changed me 3 times approximately.
There is no proper contact detaisl to contact custoemr care.

I want an immediate refund of the extra amount they have changed.

Uber is directly charging the fares of the rides without showing the consumer how the fares are being calculated (Kilometer wise). They put a surge on the prices whenever they want without informing the consumer that how much surge is there at that time (Like 2x, 2.7x etc.). They are disobeying basic consumer service rights by charging indian consumers anything they want without their knowledge.

A driver in chandigarh molested me while i was driving with him. He wanted to get my phone number and was talking strangely. And when i gave him money, he held my hand and didn't let go. I somehow took my hand away...and sprinted back to my house.
He is an uber chandigarh driver
His phone no. Is [protected]
Please track him immediately and take strict action towards him and send him to the police.

Just before few minutes i booked uber from my residence to kalupur railway station. My phone shows still rs.99.00 while driver phone shows rs.248.00. He claimthe same and we paid it which is rs.148.00 more than what it should! He says it was pending from your side... While my total history with uber does not shows any pending amount or any trip amount rs.148/- which was claimed from me...
Clarify this and refund the extra amount charged to me...

Dear Sir,

I am one of your regular customer but lately getting disillusioned about the service efficiency you were providing to your customers. Hence, I am being forced to think twice before booking a Uber Cab.

The reason being I had taken a trip from my house at 4th sector HSR Layout to Mountcarmel college in Vasanthnagar. For a distance of around 12 km I was shown Rs 165 while booking. Upon completion of trip without any deviation in route shown by you I was charged Rs 265 to my paytm account and your bill showed 21.4 km.

This is higly misleading and unacceptable. Through your help section I immediately complained and asked for a refund of excess amount. No response from your help section till now and even after several reminders.

With this I am forced to stop booking Uber cabs from 15th May till I get justice.
I am attaching herewith the screen shots about the facts of the trip for your perusal.

I trust you will do the needful soon in this matter to retain our mutual trust.
Thank and regards,

K Sesha Kumar
Registered Mobile No. [protected]

I booked an uber in kolkata from bhagajatin to salt lake on 31 may 2017. The estimated fare showed by the app was 189 but the driver charged 307. The driver showed us the distance to be 21km but actually it is merely 12 to 13 km. Please do take necessary action and refund the balance amount as soon as possible. My name is salini. My contact number is [protected].

I booked my uber 3 times one after the other from RGIA, shamshabad. The 3 drivers asked me about my drop location and told me to cancel, if I wouldn't do it, they would cancel. Uber rides from the airport are completely useless!
I strongly feel that they should be charged with fine. The driver is so rash that he wants to know my drop off location and tells me it's not possible for him to come. And let me tell you, the fare was 600 rupees.

The total distance of the trip is app 3km. When I booked the cab the estimated fare was 53 INR only. When I reached the destination driver charged me 105 INR which is almost double the amount compared to the estimation cost.

When I approached Uber customer service, i got only 11 INR as credit and no proper response.

Hence please look in to this issues and credit my account with balance amount. (52 INR - 11 INR already credited).

Thank you.

I am not able to book uber ride

Reason: amt Rs. 233 is due from me
No amt. Is due as I paid cash to driver Bashir.

His cell instrument was not showing amt due to tech fault in Uber application.

Hence he took cash as per my cell which showed the amount to be paid.

It is ridiculous to show amt as outstanding when I paid full amt. No driver will leave the passenger without collecting dues.

I am prevented from booking ride for want of dues shown against me.

Pl call me - Prakash [protected]

Hello sir, from last few months each week am getting promo codes for some off on rides but whenever am trying to use those codes it says my account is not able to do so. I complained several times but didnt got it fixed. Am really unhappy with you services. I often use uber but am not able to use the facilities. Please solve it asap. My name is sushobhan debnath and my phone number is [protected]. Am really unhappy with your services.

Hi team, this is to inform you that I booked under and the fare showed 240 Rs while booking and after completing trip the driver took money 318 Rs after arguing with driver showing fare he didn't accept it and finally he took above mentioned money. Finally I had to give money because I didn't want to argue more.
Kindly do something about it. And return my extra charge.
Thanks
Muazzam Noor

I had booked a uber ride few days back when i booked it showed 4mins i was waiting for that but the cab didnt arrive by that time i got another transportation so i cancelled my booking because uber didnt reach on promised time.today i again booked uber but without to my notice uber charged me 95rs in addition to my ride with out any intimation. I would take this issue in consumer court as uber dont have any help line number working. I have recordings of customer care which clearly say that we dont have right to complaint.if not received the apology from your team, i would be previleged to fill an pil against uber.

Reply asap if not i am ready to fight

Regards
Bhavik pawani