Uber India Complaints & Reviews

Today we booked a uber taxi from jagran lakecity bhopal. Your taxi driver collected we three people from there. His mobile network wasnt active for which he twiced stopped the cab. For which we requested him to hurry up polietly he replied very rudely didnt speak to my cousin mannerly for which when i interupted he misbehaved with us especially me being a female he left us in tje bridge from where 12 kms there isnt a single vehicle we walked alll the half way in sun and had taken a lift. You guys service suck im going to launch an fir tomorrow against your driver and your company and also file a case against your company [01/06, 22:41] ‪+[protected]‬: +[protected]
[01/06, 22:42] ‪+[protected]‬: rajendra this is your drivers name and number and vehicle number mp 048805. I have all pics and evidence with me

Uber cab ride was buked around 7.14 pm or so on 1st june 2017. The driver came. We drove abot 2kms. His ride got cancelled from call center. V were in a hurry to reach our destination and had no other alternative but to get down and take a different ride. The driver was gud. But the call center guy spoke absurdly. Instead of providing solution he kept us engagee in a meaning less conversation. Asked us to write email. But is this the way to provide service. Luckily we were a couple. If its a lady alone, how to manage wth luggage and no other help in middle of road wth no power on streets? What if our flight tuk off

Today i.e 01.06.2017 I booked uber from Kalyan to mulund at 2.25 pm. I got a contact no of Driver Sunil having vehicle Hyundai Xcent. At 2.35 pm when vehicle came he asked destination when he listen that I want to go to Kalyan he refused for trip saying i don't get trip from Kalyan and he go away. After 6 minutes at 2.41 pm message came on my mobile that I have charged for Rs.108.82 for a trip of 2.19 km that I can not take.
Thanks & regards
From
Vinayak Lahane
[protected]

There was a ride on this week monday which was 29th may 2017.. My father was supposed to pay 60 rupees from hos pocket due to some reasons. Uber gave the option that it would be deducted from the next trip taken. My father got a special uber pass option where said that any ride within 10 km in kolkata would be 149 rupees valid till 4th june 2017. Today was the next trip. When booked a car today which is 1st june 2017, the amount showed 149 and with the payment cash option said that has to pay 60 rupees. Hence when the trip got completed showed onsystem to pay rs 252. Why will uber charge 252 where he has to pay 149+60 which should be 209 today. The uber app is constantly showing the mesg for payment where he has already paid today. Why is the message still showing again and again and why did he had to pay extra rupees. Explain and refund money quick.

Sir the driver asked for payment for paid rides which was take by my 75 year old parents. This happened twice rs.49and 125.51 was paid by them for two different rides and when i complained with uber they refused to return the amt. When u complete a ride they get msg abt paid rides but despite knowing this they took money from them saying payment nahi hua. Please help me in getting my money back

Today i have booked one uber from moshi to dapodi in pune while bokking the extimate fare was showing as 122 aprpox, then a big car came all of a sudded and after the trip was finished they changed me 3 times approximately.
There is no proper contact detaisl to contact custoemr care.

I want an immediate refund of the extra amount they have changed.

Uber is directly charging the fares of the rides without showing the consumer how the fares are being calculated (Kilometer wise). They put a surge on the prices whenever they want without informing the consumer that how much surge is there at that time (Like 2x, 2.7x etc.). They are disobeying basic consumer service rights by charging indian consumers anything they want without their knowledge.

A driver in chandigarh molested me while i was driving with him. He wanted to get my phone number and was talking strangely. And when i gave him money, he held my hand and didn't let go. I somehow took my hand away...and sprinted back to my house.
He is an uber chandigarh driver
His phone no. Is [protected]
Please track him immediately and take strict action towards him and send him to the police.

Just before few minutes i booked uber from my residence to kalupur railway station. My phone shows still rs.99.00 while driver phone shows rs.248.00. He claimthe same and we paid it which is rs.148.00 more than what it should! He says it was pending from your side... While my total history with uber does not shows any pending amount or any trip amount rs.148/- which was claimed from me...
Clarify this and refund the extra amount charged to me...

Dear Sir,

I am one of your regular customer but lately getting disillusioned about the service efficiency you were providing to your customers. Hence, I am being forced to think twice before booking a Uber Cab.

The reason being I had taken a trip from my house at 4th sector HSR Layout to Mountcarmel college in Vasanthnagar. For a distance of around 12 km I was shown Rs 165 while booking. Upon completion of trip without any deviation in route shown by you I was charged Rs 265 to my paytm account and your bill showed 21.4 km.

This is higly misleading and unacceptable. Through your help section I immediately complained and asked for a refund of excess amount. No response from your help section till now and even after several reminders.

With this I am forced to stop booking Uber cabs from 15th May till I get justice.
I am attaching herewith the screen shots about the facts of the trip for your perusal.

I trust you will do the needful soon in this matter to retain our mutual trust.
Thank and regards,

K Sesha Kumar
Registered Mobile No. [protected]

I booked an uber in kolkata from bhagajatin to salt lake on 31 may 2017. The estimated fare showed by the app was 189 but the driver charged 307. The driver showed us the distance to be 21km but actually it is merely 12 to 13 km. Please do take necessary action and refund the balance amount as soon as possible. My name is salini. My contact number is [protected].

I booked my uber 3 times one after the other from RGIA, shamshabad. The 3 drivers asked me about my drop location and told me to cancel, if I wouldn't do it, they would cancel. Uber rides from the airport are completely useless!
I strongly feel that they should be charged with fine. The driver is so rash that he wants to know my drop off location and tells me it's not possible for him to come. And let me tell you, the fare was 600 rupees.

The total distance of the trip is app 3km. When I booked the cab the estimated fare was 53 INR only. When I reached the destination driver charged me 105 INR which is almost double the amount compared to the estimation cost.

When I approached Uber customer service, i got only 11 INR as credit and no proper response.

Hence please look in to this issues and credit my account with balance amount. (52 INR - 11 INR already credited).

Thank you.

I am not able to book uber ride

Reason: amt Rs. 233 is due from me
No amt. Is due as I paid cash to driver Bashir.

His cell instrument was not showing amt due to tech fault in Uber application.

Hence he took cash as per my cell which showed the amount to be paid.

It is ridiculous to show amt as outstanding when I paid full amt. No driver will leave the passenger without collecting dues.

I am prevented from booking ride for want of dues shown against me.

Pl call me - Prakash [protected]

Hello sir, from last few months each week am getting promo codes for some off on rides but whenever am trying to use those codes it says my account is not able to do so. I complained several times but didnt got it fixed. Am really unhappy with you services. I often use uber but am not able to use the facilities. Please solve it asap. My name is sushobhan debnath and my phone number is [protected]. Am really unhappy with your services.

Hi team, this is to inform you that I booked under and the fare showed 240 Rs while booking and after completing trip the driver took money 318 Rs after arguing with driver showing fare he didn't accept it and finally he took above mentioned money. Finally I had to give money because I didn't want to argue more.
Kindly do something about it. And return my extra charge.
Thanks
Muazzam Noor

I had booked a uber ride few days back when i booked it showed 4mins i was waiting for that but the cab didnt arrive by that time i got another transportation so i cancelled my booking because uber didnt reach on promised time.today i again booked uber but without to my notice uber charged me 95rs in addition to my ride with out any intimation. I would take this issue in consumer court as uber dont have any help line number working. I have recordings of customer care which clearly say that we dont have right to complaint.if not received the apology from your team, i would be previleged to fill an pil against uber.

Reply asap if not i am ready to fight

Regards
Bhavik pawani

They deactivated my account without any proper explanation. I tried to contact them but their answers are not satisfactory. I have registered one complaint in consumer forum as well.

Two months back I was able to book a ride from the same app and same phone. Now I am unable to log in as well.

The error message quotes " Your account is deactivated " !

When I contacted the company regarding the same, they did not answered with proper explanation. How this is supposed to work ? I had rides discounted coupons in the same account.

I booked a cab from railway station to my home but driver did not reach us as he cannot find our location and he cancel the ride from his own side and uber take cancelation price from me. As i am not responsible for the cancelation of ride uber driver cannot find my location from where i booked that cab then also uber take that charge from me. Gonna uninstall uber and shifytng to another cab service for my daily up down too. You should act on this and change your policy. How can you take charges from customer if the ride was cancelled by your driver?

Hi Team,

With utmost dis-satisfaction I am writing this complaint as yesterday night (28-May-2017 booked at 10:52pm IST) I had an emergency and wanted to take my son to Hospital.
I booked and waited for the Cab over 20 mins and in last driver called up and speak very rudely and denied my trip as he wanted to go in some other direction.
This is not acceptable at all and on top of that your application doesn't allows to take any customer feedback if driver is rude or cancelling out trip.
I think UBER should look into this and try to improve on these inconvenience.
Including fellow driver number: [protected] if it helps in your investigation and take some legitimate action..

Regards,
Varun Seth
Mob:[protected]