Uber India Complaints & Reviews

HI

Yesterday I travelled from Star Mall (Sector-30) Gurgaon to Sector-14 which is about 6-7 kms. Upfront price showed Rs. 68 and I booked the ride.

However, after completion Rs. 521 was deducted from my paytm account.
I have addressed the compliant couple of times now. But no resolution.

I will file a customer complaint if the issue is not resolved. Uber i heard has the best customer service but this is really pathetic.

Request you to please help and refund my remaining amount back to paytm.

I am also attaching the screenshot o[censored]ber receipt. As you can see in the screenshot, its showing 38 kms in just 17 minutes. Actual distance travelled was just 6-7 kms.You can also check the initial and final location and make your calculations but I need my money at any cost ASAP.

My Name: Vibhor Mehrotra
Email id: vib.[protected]@gmail.com
Phone: [protected]

Driver's name: Amit
Travel Date: 4th June

Today in morning I was trying to book uber pool so I added ₹350 to my paytm wallet linked with uber account. While confirming the order ₹350 has been deducted from the paytm wallet due to on hold order, then again I added ₹350 and tried to books the cab again. I face the same issue. So total I lost ₹700. Kindly refund the amount else I need to take strict action. Here I'm attaching the screenshot of deducted amount.

I have booked uber on thursday, and i am a reular passenger of the travelled rotue . the fare normally comes to 125 rs aaprx.
While booking also the d\fare was 122 rs approc, when i boarded the cab then driver said drop location is showing as same as pickup location, i have clearly selelcted the drop location, still it hva not accepted that a big ssyetm issue,
Then after the travel was complet the billed thay have changed is 3 timess the normal fare, .
After contact they are continusly saying that is the correct fare, route was taken different, you have chyanged drop location.

Such a big time lier is the company is and so do the customer care executives.
1. There fare is 3 times higger
2. the route was exactly the same that was showing in the drivers GPS as he himself took me to the destination with out my guidance even, and i have seen the device screen while hes driving s its kept in the glass holder in fromt.
3 its your system issue that even after slelting the drop location thay dont except it and there was no notifiication until i boarded the cab that system is haing an error of drop location.

Its very clear from the trip history of mine thet its a clear cut cheating and i want the refund of the excess amount on immediat ebasis,
Enough of you stories .

I am writing to bring to your notice the extra fare that i have been charged for my ride.

I have been charged 192.29 (Pending fare to be which was paid cash for my 30th may 2017 ride) + 344.13 (For today's fare, 5june 2017). So last ride of 30th may 2017 deducted twice fare by my side cash + paytm.

Driver name-: mukesh
Amount : 192.29
Driver number-[protected]
Paytm number : [protected]
Paytm wallet transaction id : [protected]

Can you look into it immediately and arrange for my refund.

Driver named Dharmedra with Maruti Suzuki SX4 GJ18AZ3346 refused to go on trip after booking is confirmed shows in my app, it also showed that your cab will arrive in 6 min after couple of minutes he called and told that he is going home and can not come to destination, when I told him that I complain about his behavior he proudly said that Uber will not take your complain at first stage that he is not bothered about that go ahead and do it...is this some kind of setting that uber will not take complain and drivers can do whatever they do, really need to change lots of things in app, after listening him I had to cancel my trip, I think it is time to change from uber to some other cab services but guess what uber doesn't care...lol

Today (4.6.17) morning around 8:30 am i booked a cab (No. Wb07j4172) from sealdah station while returning from a trip with my family along with two small children and some luggage.. At first the driver said to wait near parking area. We reached their... After some quarrel with the parking area guard to avoid parking area he was forced to enter in the area and asked us to wait near exit... After waiting for 10 mins when he didn't show up i called him and found he cancelled our booking without any reason... When i said i'll complain against him to the uber he roughly said that he is not bothered about it... If no action is taken regarding my complain i'll not ride in any cab o[censored]ber anymore and also suggest others to do that...

I booked Uber cab from Sarita vihar to CP (barakhamba road) and earlier it was showing me 184-186 rs but when I finally booked it showed me 416 and since I was in hurry for my visa appointment so I booked the cab and reached. Once I was free from all my visa obligation I reviewed the charges and found that 200rs were charged as Tolls, Surcharges, and Fees and was shocked to see this. How come a local trip within delhi can attract Tolls, Surcharges, and Fees.

I tried contact Uber support thru their App but failed to make them understand that it was local trip. Team is so illiterate that they don't understand and simple reply in a standard format provided by the company.

This is regarding an incident on Friday night (02.06.2017) at 10:38 PM near ITPL on the main road. I was on bike going towards Hope Farm. Suddenly this cab driver came rashing from behind overtook me in such a manner that he almost would have hit me dragging me towards the divider. I stopped him and had a little exchange of words with that driver and found out that he was drunk and not in his senses. That guy was also in a trip and one customer was sitting behind.
Hence, I would like the UBER officials to take strict action against this driver as his driving may have led to sever accident that day. I am also going to lodge an FIR against him. However I want the company to take action and maintain its fame.

On 22nd may i had booked uber toyotoa etios around 5.30a. M. From anna nagar east chennai to go to chennai central railway station. The driver took more than the requisite time mentioned and therefore i had booked ola cab and it the car number and driver mentioned in ola is similar. So when he arrived i asked him and he rudely asked me to cancel both the cab booking as he had another customer in waiting. I had many difficulty and missed my train.

Kindly take serious action on driver senthil kumar.
Yours sincerely,
G mohandoss,

I am writing to bring to your notice the extra fare that i have been charged for my ride.

I have been charged 156.29 ( pending fare to be paid for my 29th May ride ) + 154.60 ( for today's fare), however, i have paid INR 347 ( 191 ( actual fare)+ 156 (29th pending fare) for my 29th evening ride. I had no cash so i did PayTM the driver, below are the details:

To: Vinod Jaiswal
Amount : 347
PayTM number : [protected]
wallet transaction ID : [protected]

Can you look into it immediately and arrange for my refund.

I have written on FB, submitted all my details on the link https://docs.google.com/forms/d/1n1hlK0muivFpg0Pgjn7RmldLvJrxJrwU3ZZ9jD02z5s/vie...⇄
and t.uber.com/contact

It is more than a week now and i have not heard back from you at all. Get this sorted immediately else i have to also launch a police complaint

Dear sir or madam,

I've already tried to reach you through using the uber website two
Times, but didn't get any response so far. On may 13, 2017 7:32 pm i
Used uber pool in delhi. The driver wanted
To pick up someone else and was driving around for more than 10 mins
(Check with gps data please!!!), but he didn't show up.

In the end i was charged 216, 75 inr, which is a lot more than the
Guaranteed fee i was shown before i took the uber pool ride of around 80
Inr. Please refund the overcharged amount asap.

Regards,
Max lutz

I am a frequent uber traveller, this is the second time that the uber has charged me 60 rs for the fault of your driver. You haven't reimbursed me my last times amount. How dare you?

I booked uber at around 2100 hrs and the cost was rs585/- toyota etios name of the driver pappu. I was with my dad a sr. Citizen and it was raining. When i called him, he tells me that he doesn't not have enough gas to travel to thane. And on top of that he was not ready to cancel the trip for me to book another time.

By the time he xxld the rates went up to 800. I booked an ola and you charged me. Pls credit me 120 plus additional rs.450 caused i had to pay the hikes fare on ola.

Today morning i booked uber cab and call up driver for the confirmation then he said that he is coming in 8 mins... I have been waiting till that mins and when the route map said that its coming in 1 mins then again i called up and asked him where exactly he is then he said he will be not able to served the service... He spoiled my 10 mins in waiting and last he denied to serve and not ready to cancel the booking... Ultimately i have to cancelled the booking because i was late for my office. Then i received a sms from the uber that i have been charged 63 rupees for cancellation. This is really unprofessional to charged the customer...in the entire story who suffer only i as a customer.

Dear sir, At 0745 hrs on 3.6.17 Uber taxi driver Mr. Hitesh, Mobile no. [protected] charged RS. 800/_ from my daughter for journey from jalvayu defence Enclave, phase 1, sector 20, kharghar to international airport terminal next to vile parle. As reported by my daughter that taxi GPRS wasn't working, driver had no knowledge of road route, was guided and reached late, on arrival he rudely argued and collected RS. 800/_ against RS.500.00 approx. Caused a lot of inconvenience to my daughter with small children. Request immediate refund of RS. 300/_ and RS.1000/_ as a fine be paid to me.
Regards

I have been wrongly charged by uber twice.
1. Trip fare=rs.185, sub total=rs.185 total=rs.185 but rs.580 charged from paytm wallet. Date 13.05.17.

2. I don't order/book any cab but rs.299 charged from my paytm wallet. Date 24.05.17.
The snapshot is attached for referrence. This is really disappointing that uber don't have any customer care no. Please help as i don't have any other way to complaint.

Regards
Chander prakash raj
[protected]

Yesterday I took an uber pool ride, the upfront fare was Rs 29, but I have been charged Rs 181.88. This is wrong. There was no change in my pick-up or dropoff points. I have compained in my uber app, but yet have not recieved any refund. I want my money back as soon as possible.

Moreover, for last one month or so, this is the third time such incidence happened. I suspect uber has intentionally created a buggy app, so if people do not notice after the ride, they can just get away with extra money. I think there should be legal actions against uber for cheating customers, or at least investigation and they should provide compensation to their customers.

Today morning i booked a ride...
From (26.164171, 91.718591) to (26.159526, 91.774325)
My fare was 161.85 with a total distance of 9 to 10 kms.
But after i ended my trip, it was showing 546.15/-, and i was forced to pay the amount and i paid in cash, even though i argued... But instead, he told me to lodge a complain

I want my money back... The extra i've paid for, i. E., rs. 384.3/- and i want an explaination, a logical one...!!!

Details of the driver:
Pradip
Maruti suzuki celerio (Blue)
As25-cc-0707

I hired a uber cab on 14.05.2017 08.30am
From my residence 152/35 mansarovar jaipur to my relative galata gate jaipur
It took long rout & for 17 km charged rs 196/-
I usually use my car and found that 17 km far it destination
By messages uber me offered discount rs 75/- for my first trip
But it take charges than usual
Pramod kumar jain
M [protected]

Dear uber team,

I have major concern about today drive with uber lucknow, your are deputing auto driver and they are serving uber cab service to uber auto service.
• attached screen shot of tripe driver is using tabcoo/gutka in the time of entire driving.
• he is using full time loud music with cheap time songs, after several time request they reduce the sound but not stop to playing it.
• i was booked cab for single use but in next to driver sheet one pool cab passenger also sitting pickup time and till driving time.
• he is driving car as auto (Tempo) and god thanks 2 times our vehicle very near to accident.
• his dress, nails and hair showing as loofer not as driver.
• his vehicle in inner site very dirty.

Very disappointing services of lucknow uber team, let me know in-case of any misshaping done with me who was responsive.
Concert solution any reply required otherwise, i will go consumer court against your service in lucknow also meet with r. T. O lucknow with attached small video and hardcopy of mail.

Regard
Romel
[protected]

I downloaded the Uber app and tried to register for the service. unfortunately, my account was suspended and I was not bale to login. I have not availed a single service using the app till day. When I sent them an email requesting for help, they informed that the account is suspended by undisclosed reason. I have been sending them an email but no valid reason is provided and my account still remains suspended. I already have my adhar card details and phone number details as they asked to submit it to open the account. My fear is they may misuse the personal details as they are not providing any valid reason to cancel my account. I need help investigating the issue and to know why the account was suspended in the first place. I am not entitled for the service as long as Uber feels without providing the reason. I can share the email communication with their help department, if needed.