Uber India Complaints & Reviews

Dear uber customer care,

Just want u to aware about my uber services experience!
Today morning 8:30am i booked cab from madangir dda flats delhi till passport sewa kendra ghaziabad. After confirmed booking when i contact driver he asked me to cancel booking from my side, due to his some up pass expiry. I confirmed from him that it shouldn't be charge to me but the time i canceled the booking it displayed rs 63/- will be charge to my next ride.
Later when i booked 2nd cab & contact driver (Mr. Dinesh das [protected], maruti suzuki swift dzire). He asked me to wait 2 mins, i waited for him 20 mins, called more than 10 times but neither he picked call or revert back.
Finally i booked ola but i got delayed to my very imp. Work just because of your stupid driver service. If this kind of service you provide & unprofessional behave to your regular customer then it would be my last ride to uber.
Waiting for your positive response!
Nitika choudhary

On 19th May and 22nd May i took Uber from Mulund to Kalyan. In the way there is Kharegaon toll naka which was declared non-operational from 13th May.

In both my trips i was charged toll fees even if the toll naka was un-operational. On contacting Uber support team, instead of rectifying the issue gave me absurd reasons for not crediting back the amount.

Need the correction to be done in the system as and when a toll gets de-commissioned so that commuters do not end up losing money like i did.

Regards,
Latish Lal

The app is incredibly slow (as compared to Ola) and it takes 15-20 mins to book a cab. Also, it takes several attempts to book a cab as it keeps giving the message 'Sorry! Your request cannot be processed' 4-5 times at least before a cab is booked.
If after seeing the message that my request is not being processed, I start to book an Ola. However, suddenly I receive a notification that my Uber is arriving. Which means I have to cancel either the Ola or Uber ride and so I am charged with cancellation charges. This is a regular occurrence with Uber app.

I had booked a cab today from my location to powai and it was booked for two... The another pick was at few minutes away distance from where i pick my colleague, it's been never an issue until today where i the driver refused to pick the other person from that location and told me that the other person has to be from same location where i booked my cab. Not knowing this set of rule as i always been booking the cab same way and never encountered such problem. When i tried to find the customer care number to resolve the matter as the driver refused to move his care, i could not find the customer care number at all. Driver then called the customer care which seems they are only allowed to, i was then routed to the customer care agent names as trisha. And oh my god what uncultured and arrogant lady she is, she doesn't have the manners to speak with customer and yelling at me saying that i may traveling for the first time and don't know the rules and that she doesn't want to talk to customer like me...
This is so stupid.
Is this the level of customer service we provide. I am further more worried for any female passengers traveling in uber as there is no midum to connect in case of any concern or issue...
I am still working on my best to identify the top most escalation level both nationally and internationally and flag this matter...
Very disappointed.../

Sachin shetty

I live in Chennai. Uber is trying to cheat me. They showed Rs 50 as my Uber-pool fare when I made the booking, but after the trip they have charged Rs 135.16. I contacted their support team, they are saying that destination has changed. But that is wrong. Like every other day, i traveled from my office ffice (4th Cross Street Tharamani CIT campus to my home at 61B, SH 49 Netaji Nagar Thiruvanmiyur).

I am adding today's bill copy (25May.png) and the day before yesterday's bill copy (23May.png). You will see that the start and end address are the same. The root was different today because the driver needed to pick-up another passenger, but it was uber-pool. Picking-up another passenger should not change the fare,

I am sorry to say that today morning i missed my mobile ([protected]) bsnl. While travelling in uber share (Front seat) 8574 etios driver name vinod kumar from picup at madipakkam at about 9.40am today moring drop ticel bio park at 10.15am. Uber mail not able to contact. Driver ghone number not known. But my phone is ringing at the time of dialing just now. Please do the possible. Sorry for the trouble

C s thangamani

Hi i booked uber on wednesday - 24th may 2016 he came we were 3 ppl with 5 mon old kid. Firstly he denied i wont take luggage and all then i asked him u can cancel ill book another.. He started fighting then he drove us finally.. He was behaving weirdly since start.. Then in mid he called someone talked slowly and then his phone rang and he said there is some emergency at rajiv chowk some accident i have to go urgently.. We said ok u drop us till there since its midway only.. But he didnt drop us till there also instead stopped car before that only and dropped us at a place where there was sand all around and left in opp direction of rajiv chowk... I had 5 mons kid with me and 2 more people 1 14 years old boy and my sister.. There was no uber available nearby 12 min one uber was showing we waited almost 25 min it didnt come then we booked another 10 min again - it came and we went in that but it was too late and we missed our train.
I want to claim all my extra money spend - my whole another day got wasted due to unavailability of tickets and now i will go tomorrow ie friday that too in 2 parts no direct availability to my place is there.
Rs. 3010 - new tickets
Rs. 222 - uber will cost
Rs. 2500 - mid way to my place
Rs. 222 - return from railway station to my home after missing train
Total - 5954
It might seem a small amount - my whole enery, time got wasted - its too much o[censored]nprofessional behavior standing in mid of highway with 5 mons old kid - it was horrible experience
I want to claim rs. 10000 from uber against all this hassle

On 15th may 2017, I have booked Uber at around 1.20pm from Ramanthapur, Hyderabad to D.D. Colony, Hyderabad. I believe that the driver was Mohsin.

The driver was insisting on dropping location. The driver made us to wait for 15 minutes after giving the directions of pickup location in spite of GPS location sharing.

After 15 minutes, the driver stopped responding to our calls, and after 30 minutes when we reached the driver with other mobile number, he asked us to cancel the booking/ride and told that he cannot come for pickup.

I am unable to reach and attend our meeting in time because of this unprofessional behavior o[censored]ber driver and incurred heavy loss.

We have mailed the concern to [protected]@uber.com by marking a copy to support.[protected]@uber.com but in vain.

When submitted the concern on Uber helpline received a reply at 10.46pm on 24th May 2017 as

“we have sent a verification email to [protected]@gmail.com” and Uber wanted us to confirm submission by mail within 24 hours. Till 25th May 2017 9.10 am not received any verification email from them.

Attached 2 screenshots in support of our claim.
1. Driver Canceled trip/ride
2. Uber mail regarding verification of email id

Uber don’t have customer care number in India to address the concern of customers, on mails Uber don’t respond, on Uber customer care helpline also not responding. Very unprofessional with unprofessional drivers.

Sreedhar

I took a ride on[protected] from amberpet to begumpet police line, fare was shown as 222 and they charged me more Rs - 53 twice even for cancellation of trip, as i used the same cab to visit my relative. Total amount they charged me for Rs - 328. Even i have a mail confirmation for charge. This way it is very bad they have charged me as i was with my family i could not ask any explanation with them. I hope my issue will be resolved and the same thing will not happen with others, i want my excess amount back.

Your gps n customer gps show different locations, you are not providing customer care solution for Mumbai by installing customer
Its only due to our government doesn't have experienced what public facing problems.
People are looted by you as only you decide cancelled charges, even driver unable to reach in specific time.
On going ride only you command driver to act or follow as you are restricted to talk to customers, because no customers care set up.or set up of email address id.
You dictate your problem of probablility of customers without requiring feed back of customers
All this loose ball due to Goverment or ministry of transportation not taking care of people and you can take Ride to customers top of it.
Please do in spirit of customers. Or you leave.

Hi Today afternoon i.e. 23 of May 2017, i have booked Uber pool cab from vijaynager to JP nagar, while booking it shows me 122rs, When it reaches to destination it showing 350 rs to driver his name is Dorraih ph: [protected], car number is KA AF 9207 that to pool cab how come the cost varies from low to very high, and he drived too rashly two times we missed from the accident.

We booked a cab at a pickup location of Ahmedabad domestic airport and after landing there we checked that our ride will reach in 15 min, we were okay with waiting and then we get a call from driver stating that he is willing to fulfil this ride only if we allow him to pre start the ride 8km prior.
As we disagreed to it the driver cancelled our ride and there was no avability of other cabs at midnight and then with all luggage we have to look for auto in midnight which we found unsafe !

In order to cancel the ride they must give reasonable reason.

They have been sending promotional messages in Ahmedabad as "Dear Rider, this week all under rides will be Flat Rs.499 upto 8 kms and capped at Rs.99 upto 15 kms in Ahmedabad and Gandhinagar. No promo code needed. Beat the heat and simple#UberOn"

However, this is fake and this promo code never works. My distance is less than 3 kms and I'm charged 99 for that. When asked to the Uber help team to refund the excess since there's a promotion going on in Ahmedabad- they refuse to do so.

My suggestion is that i[censored]BER doesn't want the promo code to work, they should stop sending wrong promotional messages and stop misguiding the customers. It's not lawful.

From : 50, Uttar Marg, 2B, Sector 2, Chandigarh, 160011
To : 88, Karoran Rd, chandigarh 133301

Approx 4 Km
Driver Charge: 164.23 Rs

I want to explanation how this amount come. I did regular travel for this location from UBER and change 30 Rs to 74 Rs.

I need money back. Otherwise i will lunge complaint in consumer court because he harass my wife and daughter.

Thanks & Regards
Rajiv Sharma
[protected]
k.[protected]@gmail.com

I have travelled through uber cab today. National zoo Delhi to sarojni nagar market in uberpool. It's shown before booking 49 Rs. But driver charged 92 Rs.
Discussed why charged more. You additional charges shown. Same time uber driver automatically cancelled trip without any call.

My contact no. [protected].

I think uber system poor.
Pls refund my money

You charged me for the trip cancelled by the driver and i was kept waiting for more than 30 minutes.

I had to book a second cab and could understand that i need to pay for the cancelled trip by the driver!

I must not pay the charge for cancelled trip. Your driver never turned up. Neither i cancelled the trip. Waited nearly half an hour and then booked another trip.

You must not charge for someone elses misdoing! This can be termed as. Cheating!

I have been using uber for more than a year now and this is the first time i had this kind of experience!

Really aghast!!

On may 22, 2017 7:05 am, "uber receipts" wrote:

When a trip is canceled more than 5 minutes after a driver accepts, or if the driver has to cancel after waiting more than 5 minutes at the pickup location, a ₹ 63.60 cancellation fee is charged.

₹ 63.60
We'll connect another time, nc
May 22, 2017 | ubergo

06:23am | time you accepted the request
06:30am | time driver cancelled your request

Requested pick up location | 18509 pickup location

If you think this was a mistake, please visit help. Uber.com or tap help in the menu panel of the uber app and we'll make it right.

Collected ₹ 63.60
Cash

I am a regular customer. I have come through many issues.
Uber switch the drivers suddenly in middle if the booking. After this happens tat was some where around 13 minutes. It wasted my time and when cab was about to arrive like just five minutes away, i called the driver and he said something and cut the call in between of the conversation. When i tried again he did not pick my call. Stupid fellow did not have courage to admit his mistake or say no. Driver had cancelled the cab. It just wasted my time. It has happened many times that drivers are nuts and this will be posted by me on every social media platform.

Hi,
Today morning at 8:30 a. M. I had booked a uber car from pratap tower, thane to international airport. I had paid the same before journey through credit card. But however within 2 mins i was surprised to get a rs. 60 debit to by credit card without reason. Needless to mention i did not get any confirmation / driver details for this booking.

Since, i was getting late for the airport i had to book uber hire from the same spot. You may check the records.

Please arrange to immediately credit rs. 60 which is erroneously debited to my credit card

Regards,
Pratap kudva
[protected]

The car was booked through my son’s number [protected]

For clarification you need to call my cell no.

I was traveling in uber cab from sector 71 to a-26, sector 62 and left cab at 1:45 (Approximately) pm. After leaving cab suddenly i realize i forget my moblie in cab then i called on my number ([protected]) after 2 min at 1:47 pm (Approximately) and my phone was ringing. I triad again and again it was ringing but no one was receiving my call. Then again i tried to call at 1:56 pm it got switched off.
As i confirmed with uber office (B-122, sector 67, noida) cab next pick up was at 1:59 pm, it means my mobile got switched off before next pick up. Kinldy help and check this concern with cab driver and take necessary action on him.

Had booked a cab at 12.25pm from hinjewadi phase1. Driver told he would be arriving in 2mins as he was at Hotel Lemon Tree. It's 1.15pm and the cab has not yet arrived. If i cancel this, i will be charged for the cancellation without being my fault. His number is switched off and neither he called back. Vehicle number is MH 14 FC 0459. Please suggest me as to what needs to be done here.
Thanks!