Uber India Complaints & Reviews

Dear Sir/Madam,

Please note that during my Jaipur visit dated from 03/05/2017 to 06/05/2017, 3 times UBER made the penalty on me as Rs. 50/-, Rs. 50/- and Rs. 80/- respectively i.e. Rs. 180/- has been deducted from my pay back balance and on 05/05 deducted Rs. 125.79/- when the displayed fare was shown as Rs. 49/- only.

However, all the times it was not my mistake in any circumstances as follow:

1. First day, I called the UBER GO from my Jaipur hotel and continuously called the driver to pick up from my destination. However, ultimately the driver informed me that his car break the rules of traffic in near the place Chtrakut and caught by the Traffic Police. Then reluctantly I “Cancelled” (Date: 05/05) the booking and UBER deducted Rs. 50/- from my balance as cancellation had been happened after five minutes. In the same day, from my hotel at Jaipur to my Jaipur office at Vaishalinagar it shows the fare is Rs. 49/- only, However, it was deducted Rs. 125.79/- i.e. it has taken around 2.5 times more.
2. In second instance, I called the UBER to attend a meeting near Udyag Bhawan and after sometimes I tried to call the driver for the delay. But I have astonished that the dirver’s phone is ringing but he doesn’t bother to pick up. Repeatedly I tried to call him and after 7-8 times calling I “Cancelled” (Dte:05/05) the booking. This time also already past may be 8-10 minutes and UBER deducted Rs. 50/- from my balance.
3. At last on 6th May, I booked the Uber at around 4:30 pm for dropping me at Jaipur Airport and same thing happened as driver told me he is waiting in front of a Petrol Pump but failed to come my place as he didn’t know the area of Vaishalinagar. My colleagues talked to him and requested to come at pick up place as per schedule map of Google. Ultimately after sometimes, I cancelled the trip and once again booked another UBER and reached to Airport.

Al the above are the fact and figures which you may track through your software and for that UBER authority deducted from my wallet Rs. 180/- with a full of injustice manner. I have received a message from UBER also in this regard that the authority will talk to me later but till date I haven’t received any call from your side. J

Hence, I am requesting you to return back those money to my wallet as those are not any mistake from my side and hope you will do the same for me as I am the frequent UBER user and only using UBER at all times.

Regards

Ranjit Bandyopadhyay
Promo Code: ranjitb90ue
Phone: [protected], Mail ID: [protected]@gmail.com

Date of ride: 8-May-2017 at around 5.30PM

I have booked a shared pool ride of 49 rupees and driver came but his navigation was not working he told me to on my internet and help him in navigating. On reaching my destination he told me that due to less speed the ride will end in a minute and i was charged 49 rupees I thought everything went well but suddenly today morning my paytm wallet was deducted with 186 rupees and i dont why a new ride was there with a surged price.
I have raised this issue to uber but there is no customer care number with whom we can report any issue. And mails no one is ready to help me.
I want to bring this in notice of every girls specially please prepare yourself as this is a issue of money but what is the security Uber is giving to its female riders?
Such a shame on Uber- INDIA.

I was travelling with Mr Pankaj yesterday from Anuradha Cineplx Bamunimaidan to Panbazar and i had booked an Uber PASS for myself. The upfront fare that was shown was Rs 99. However, the driver stopped the trip at AMbari near Dighalipukhuri and my destination was still more than 1 km away and he said that he wont be able to go. When i saw the fare it was showing to be Rs 246...How can it be possible??/ You drop a customer midway wihtout his consent and still charge a fare which is way higher than the upfront fare that was reflected.
My name is Anand and my no is [protected]. I have already raised my complaint through the app but still i havent received any response from the Uber Team. Please look into the issue and credit me back my Rs 246 because you dont have any right to drop me off at any location...I am alos atatching a picture of the bill

Your driver janardan did not complete the trip from sevundarabad rly.station.over phone he told that he has cancelled my booking.then my son d s dubey booked cab and your driver samsuddin comleted the trip.
janardan falsely shown payment of Rs.98/- with this he has chitted you and the consumer also.

Who will be responsible for the tension a senior citizen like me gets?
your driver janardan vrhicle 5959 hundai is rude .

I took Uber pool from Indiranagar Bangalore to SAP labs White Field where I was charged RS 154 but the Paytm has kept Rs 350 on hold even after my ride was completed. I am now left with no money for dinner. The ride was on 8/05/2017. Now I am not sure who has given the authority to hold our payment beyond our bill. I am confused on whom should I complain.

Today i booked uber to ride to my college for exam, after booking i called the driver and told him the exact location as per my location and my address but driver rather coming to that address went somewhere else and he called up saying that "yaha aana hai toh aajao 1 min ke andar andar warna main jaa rha hu" and he cancelled the ride which cost me around 65 rupees on my uber balance. I even insisted him to plzz come to my location as i did not knew where he was and i was getting late for my exam but he behaved so rudely on the phone as if i have to pay him from past 7 births.

Dear Sir / Madam

I had booked a trip with UBER and i got confirmation for UBER accepting the booking @ 05/05/2017 23:00 hours. I called the driver at 23:01 Pm, He said the will reach in 5 mins and he asked me where is the drop, I told him its near Indian Express near Cunningham it was just 3 to 4 km and the amount was just 80/-. At 23:00 hours onwards i was waiting for the cab with my wife and 1.8 year old son in middle of the road. Is this the right way to behave with a customer.
I am waiting for a reply from ( UBER ) If i dont get a proper reply for your end i will legal action against you ( UBER ) For not fulfilling a customer service and causing inconvenience to a family. I am Attaching the screenshot of the calls made. I Hope you will take action and reply soon.

I should be Compensation for the trouble caused by your driver and been stuck in middle of the road for 30 minutes at 23:30 Pm.
Hope you reply soon.

Phone call List
1st Call @ 23:06 ( Switch Off )
2nd Call @ 23:07 ( Switch Off )
3rd Call @ 23:07 ( Switch Off )
4th Call @ 23:08 ( Switch Off )
5th Call @ 23:08 ( Switch Off )
6th Call @ 23:09 ( Switch Off )
7th Call @ 23:10 ( Switch Off )
8th Call @ 23:10 ( Switch Off )
9th Call @ 23:12 ( Switch Off )
10th Call @ 23:20 ( I Canceled the Booking )
11th Call @ 23:49 Phone was ringing but no Answer
12th Call @ 23:50 Phone was ringing but no Answer
13th Call @ 23:51 Phone was ringing but no Answer

My name is minu tewari, i booked an uber cab yesterday from kubera society, kondawa road, pune at 5:30 pm to seasons mall, magarpatta city. While booking it directed me to payment page, i paid the amount of rs.220 in advance, which was very well deducted from my account, but the cab never turned up. After waiting for more than half an hour, i tried cancelling the booking which never happened as well there was no other way to contact either the driver or uber customer care as i did not recieve any communication or message from uber. So now to know how would i get my money back??

I received from ur side few rides of flat 50 rupees off last month (April) as well as this month also. Last month i got a code also but this month i received a sms for this. But u guys charged full amount. Despite i apply code, u even then charge full amount.
I m regular user o[censored]ber so please refund my money back that u charge extra.
Thanks
Sandhya bhardwaj

I had opted for the UBER Pool option to travel to JNU. UBER in Delhi has a promotional scheme wherein all ride within 8 kms in the POOL mode are priced at flat 49 Rs.
I had travelled to JNU on 30.04.2017 and the distance was shown as 6.79 kms and I paid Rs. 49. However, when I travelled to the same place on the same route yesterday i.e. 7.05.2017, I was charged Rs. 139.46 and the distance was shown to be more than 8 kms.
I have contacted the company but received no response. This is clearly fraudulent and deceitful business practice. I had opted for UBER only because the price was to be 49 Rs, had it been more I would have chosen the auto. In such conditions, I request that the company compensate me for the loss caused.

Dear sir,

As per your SMS on 02 May, 50% offer given for 03 rides up to 09 May. However my last trip for vandalur on 06 May while booking amount shown as Rs. 463/- but after completion of trip charged as Rs. 413/- u given only Rs. 50/- off instead off 50% off. U r not following the as per the offer mentioned in SMS. Pls see attachment SMS for easy your reference.

So consider my complaint and return the amount in my next trips.

Regards

Dear Sir,

I booked Uber taxi to travel from vile parle east to thane pokhran road no 2 and travelled via SCLR and eastern express highway to thane. I was charged Inr 320 for distance of 20 kilimeters. I returned on the same route but was charged Inr 470 for a distance of 30 kilometers.I complained to Uber but they are unable to give satisfactory answer. Can someone guide me in this matter

I had entered a promo code, when I wanted to book a ride the app was asking for update. So I updated it but later didn't got my discount coupons of Rs.50. I had to pay full amount. Where had my coupons gone?
Would I be able to use those coupons or not?
Other services are better and I don't have any complaints about it, but just look out for this coupons and discount options.

Hi Bhupendra, Seems like you guys have a way of pissing off, customers. I have a perfect sense of things, what I am talking about.Still, if you have a doubt pick up the phone and give a call, instead of writing half-cooked replies or else I will stop doing business with uber and will no stone unturned to do my fair share of mouth publicity, so please stop stretching a frivolous issue like a chewing gum. Coming back to the issue, I have taken this ride on 27th April and my fare amount was 303inr, I applied coupon before taking the ride, according to which i am eligible for 50% on the total fare.I don't think so, we need a rocket engineer here to fix the issue, but still for your disabled understanding attaching the screenshots of ride and coupon text message.If you still be having doubt, pick up the phone and make a call on my number.
Attachments

Sir
I hv book the uber cab and my estimated fair is 49 but when i reached the location the driver ask 267 rs fair...
So plz return my money and take a action against him
I hv book the uber jp colony vidhayadhr nagar jaipur to jaipur railway station and fair is 49.. Bt unknown charges are applied... And when i m booking uber no double triple rate are applied

So plz help me
Thank u

UBER DRIVER - RUDHRAMA DRIVER SHOUTED AT ME and I WAS SCARED OF RAPE
PHONE - [protected]

UBER DRIVER Screamed at me and next I was scared of being RAPED in INDIA

I WILL Never Ride with UBER again

I ESCALATED to UBER but no response from them.
Hence taking to social forum and media

UBER Sucks big time Ola is much better !

The only UBER response i got was copy pasted standard response:
As mentioned in the previous mail that why you want to make sure this is handled properly, I would feel the same way. While I can’t get into specifics due to our privacy policy, please know we take issues like this very seriously and appropriate action has been taken to ensure that this does not happen again in the future.

But please be rest assured that your concern has been addressed accordingly from our side and will make sure that this does not get repeated.
We really appreciate you handling these challenging situations in the most professional way possible - we know it's not always easy

We recommend that all partners exercise safety, caution, and good judgement when using the application to avoid such incidents.
Thanks once again for bringing this to our notice, it helps us greatly in improving our services as we are constantly working on becoming better.
I hope this helps, please let me know if you have anything else.

Hey Jyothish,

This is Patricia from the Community Operations Team at Uber.
Thank you for writing in to us!

I'd like to let you know that we have noted your feedback and appropriate corrective action has been taken against the Driver-partner's profile.

Please understand that just as we keep all user's anonymity and privacy when feedback is provided, we also want to deal with our partners in a confidential manner. Although improvements and changes may take a while to implement, I'm still hoping that your trust in Uber on making things right will remain! Let us handle this on our end!
You are an esteemed rider with us and you deserve the best of the services. I really appreciate you rely on Uber for a reliable and hassle free ride and I do hope this experience does not affect the trust you have in us.

ALL GENERIC Response from uber !
junk UBER !
they will take action only after somebody is raped and then police case is registered and then they will sit up and take notice !!!

I am Pradipta Biswas, unable to login to my account with my registered email id Pradipta.[protected]@gmail.com and registered number [protected].More than 24 hours passes after writing an email still no solution.Tried to update my mobile number in the account since then the error happened and it is not letting me in.Require help at the earliest. Wrote several email to uber did not help as heard nothing in response

He was fully drunk and ride was not safe, he was rude to the customer and his way of speaking was harsh used all bad words and charged extra money for the ride. We expect a good ride and the safe most but it was quite different hope so Uber will correct the mistake and will ensure safe ride. I can say that people trust but I feel their no safety and budget to go by Uber anymore.

Dear sir,

On date 4/5/17 i took a ride at 6.24pm from
Ganges garden, shibpur, howrah to
44 rabindra sarani
Via howrah bridge.

My bill was included with toll charges of rs. 100
Which was not paid by the driver in my trip, as there
Is no toll tax in this route.

I was with my old mother to meet the doctor.

Pay the same and claim the same from uber.

After argument of 30 min with the driver and your service centre, i my 30 minutes was wasted by the driver.

He asked me to to was asked to pay 122.00 without toll charges.

I was harassed for the same.

Told by your service centre that the amount will be included
In my next trip.

You are requested to look into the matter and take necessary action.

Please my email immediately.

Anand sultania
Ph; [protected]

Dear uber cab company

Your driver behave is very bad and me fight
I am very sad uber service and ask my firend not used uber service

My luggage leave uber car and after contact driver
I goes to meet driver take luguage. Driver behave is very bad. He asked my responsbility not give your luggage. He speak is very bad language and me fight
Driver name : vishnu singh
Mobile no. [protected]