Uber India Complaints & Reviews

On 12 May, I had booked Uber for my friend and at the time of booking it showed charge as approx 480 rs. To my shock I got bill of 868 rs and there was a surcharge of rs 416.59 charged. I had used Uber many times in past and never encountered such issue before. I know how surcharge works and would have never booked the trip at such exhorbitant rate. I request you to please remove the surcharge so I can pay the remaining trip charge. Uber customer service is pathetic.

Uber claimed that on 6th may I book cab & also cash got deducted accidentally by me there account as I was unable to book other cab.

I never Initiated this drive, also contacted​ help centre but response was pathetic, they didn't provide any trip details as well.

Please check as they are claiming as ligitimate charge, refund not given by them

I have a complaint to make regarding the services o[censored]ber and its policies. Today, on May 14, 2017, I booked a cab from Ramlal Kapoor Marg, Bhai Parmanand Colony to Shirdi Sai Baba School located in Faridabad, Sector 86. The said destination was my test center as I had an important exam today. The cab (DL1 RT5518) was booked and we met the driver at the pickup point. But he refused to drive us to Faridabad stating that the taxes have been increased and he doesn't take drives to Faridabad or Gurugram. And then he cancelled the trip. I, then again, requested a cab (Hyundai Xcent) and to avoid any more inconvenience I immediately called the drive, Gagan. And he also refused to drive us to Faridabad, so I had to cancel the pickup. Now, I missed my exam because o[censored]ber and I want compensation for this whole trauma. Your policies should be updated as per the needs of the customers and their convenience. You should have stated on your app that the drive could not be completed due to whatever reasons and so I could have made other arrangements to reach my destination. Due to this incident I failed to take the examination for which I had been preparing for.

I had been a regular commuter from no.9, ex-servicemen colony, r. T. Nagar
(My residence) to 340 b, 9th cross 4th main, peenya industrial area (Ganapathy nagar in your records) for the last 8 months or so. Very often i had occasions where the driver of the cab could not find the location and do not reach my pick - up point. My pick-up point is in a prominent area behind r. T. Nagar police station
Near chaitanya hospital. These drivers who can not reach the pick-up point cancel the trip. I am made to pay the cancellation charges even if i did not cancel. I had made
Everal such complaints but no response from your end. I had a similar
Experience yesterday also. The driver could not reach. I booked ola cab and proceeded to my destination i had helped him by explaining how to locate the pick-up point despite that, he could not reach,. You verify from you records whether i had cancelled or he cancelled. Even if he cancels, you charge from our next trip. This practice is highly objectionable and should be avoided
Mohammed12864ue

Booked a ride with uber from moosarambagh on 14_5_2017 at 12.20 noon driver azeemuddin... Ph nmbr..[protected] tata indica car was allocated the ride but after coming to the pick up point he refused to come to the destination mentioned and wasvery arrogant and unprofessional and
Abused and cancelled the booking himself without any valid reason and explanation and drive off.

We were booked at a 3 star hotel​in pune. We were to take the shivneri bus from breman chowk. The hotel manager booked a uber cab from his app. He booked the cab and the driver arrived late as he didn't know the location. Further as soon as we boarded​the cab, he announced that he wasn't familiar​with the city as he was transferred just 10 days ago. We were also new to the city and the worst part is, he was oblivious of what was happening. Its really shocking and appaling to note that uber just sends inexperienced& untrained drivers who don't know much about the city. Fortunately for us the bus was late by 20 minutes and this helped us reach our destination jn time. However this led to a lot of heated exchange of words btn the passengers and let to a lot of distress & panic which was unnecessary. Kindly ensure that your drivers r indeed trained and experienced before sending them on trips for customers.

I am Aagam Mishrikotkar, a resident of pune.
It happened in my last trip. I booked an uber cab and I wanted to reach early to my destination so I called the driver. I told him that I needed to reach early. He then cancelled the ride. When I booked uber cab again today to reach my destination, I got an outstanding charge of rs 63, Apart from the amount I was told to pay for my trip.
So I request you to look into my matter and refund me rs 63 which was taken from me in spite of being the driver fault.

Hi,

I have booked uber at 9:15 AM - Maruti Suzuki For
Vaishali sector 3 to Vidya Bharati School, Surya Nagar, Ghaziabad. I have paid 95 for that.

In returning, again I booked uber at 11:22 AM - MAruti Suzuki Wagor R
Vidya Bharati School, Surya Nagar, Ghaziabad to Vaishali sector 3. Now I have to pay for Rs. 320

Wanted to know why this is so difference. The diver name was Mohd, now showing full name. The driver was following wrong route with no reason. I want my money back.

Non of the customer care number is working, how can a customer complain directly.

I have tried -

Customer Care Number:[protected]

Toll Free Helpline Number: +[protected]

Non of the contact number is working...

Thanks,
Devnedra
[protected]

Yesterday i booked the ride but the cab driver did not reached on the spot. He was making excuses to come to the pickup location... Ia sked him two nearest to come whereas he was not agreeing... So i cancelled the ride because was waiting with luggage and he was just denying to come... Still i need to pay for that?? It was his fault because of which i need to pay??? He was just ignoring to come to huda metro station which is so common he was nearby butstill was not much o[censored]se

Driver fighting that he wont accept the online payments, which we paid already. Also nor refunded. He dropped us half of the way in night ride. Which is insecure, also shouting bad words on the road. More over your customer complaints number not in use. Diver least bother about the complaints. Is the way you treat the female customers? Driver# gerard, driver phone#+91-[protected]. Car # tata indica, #tn18-ak-7840.

Too pathetic service o[censored]ber... I have very bad experience i booed to cabs today... I m standing for atleast one our. First cab person unable to find d out the location and after 45 min he said to cancel the cab.., again book the cab the person reached the location and didn't call me when i called him that it's ur cab who standing from of me then he said yes and said that he is not able to went to ghaziabad and cancel the cab... I m taking about today... Its realy pathetic i wil never travel from uber... Thanks for giving me the bad experience alwaz

I had taken a trip back from Apollo Hospital to my residence at E110, Greater Kailash2, New Delhi, distance of 6.5 km. on 08/05/2017 in afternoon. However I was made to pay an extraordinary amount of Rs 117.21 instead of Rs.49.00. Kindly refund the extra amount charged to me - Rs. 68.21 by adjusting in my next travel.

In event the amount is not refunded, please inform me the breakup of the amount charged to me, when in all other trips within 8 KM's under Uber Pool you have only charged me Rs 49 as per your extensive advertisement.
Regards
Avadhesh Mathur
[protected]
[protected]@gmail.com

I have the UBER app installed on my OnePlus One Cyanogen phone and while it has worked perfectly until now, it abruptly stopped a couple of days ago. I have made an official complaint through the proper format but there has been no response from the company.

I am unable to get to the screen where the trip can be planned. It stops with showing the map of the whole world but does not get into the functions

The payment details, Trip details, etc are all missing

Uninstalled and reinstalled the app, cleared the cache but nothing works. The app remains stuck on the global screen - not able to book cars

I have every ride to cancel a trip where ur driver is completing a trip and would take him more then 20 or more minutes to reach me... Infact ur driver should not hv accepted the trip in the first place.. After which he refuses to cancel the trip from his end when he knows it would atleast take him half and hour to reach... Also when we cancel the trip why does it not give an option why we hv cancelled the trip... U please refund the cancellation amount back.
This is my 11th may 2017 thrusday evening cancelled trip plz look in an refund the needful.

I got the following SMS on 08/05/2017:
Dear Rider, ease into the week with uberPOOL rides at Rs 49 flat upto 8 kms in Mumbai. Save more & get there comfortably, no matter where you're going! TCA.
My house comes in the radius of less than 8 km. While trying to book Uber in the evenings and today morning, I got the fares as high as Rs. 172/-!!
Why is such wrong information provided? Is it some kind of marketing gimmick to hook the customers??
It is a large disappointment to see that the fares sore high and a standard line saying "increase in fare due to increased demand" flashes!!!
Doesn't this mean that customers are misguided??
I[censored]ber is going to cost more than a auto-rickshaw, why would any common man even try it out??

On 9th may at 6pm i booked uber - the price showed rs.236. Post which i confirmed the booking (Maruti suzuki swift). On reaching the destination the fare showed rs.302. The driver was good but i was cheated on the fare by uber.
Also the distance from andheri east to shiv sena bhawan showed 20 kms one way. This is ridiculous. I sent feedback to uber and hoped they would respond and deduct in next trip. Am awaiting feedback

I hired uber from Kasba to Amarpally dumdum on 14.04.17, though I paid the full fare of 270/- in cash to the driver but whenever I was going to book next ride, message was given that the fare of my last ride is pending. On 08.05.17 I booked Uber and went to saltlake Union Bank Of India from Nager bazar. Very surprisingly the last fare of Rs 270 which I already paid was deducted along with the fare from nagerbazar to saltlake, made total bill 717/-
I deeply express my grievence. Please redress immidiately

Dear sir,
I have certain grievances regarding your cab service that I experienced when I travelled to Delhi on the 7th of May 2017.
# When I booked a cab from Uber Delhi on my arrival, it said 11 mins followed by another message delaying it by further 2 mins. I.e. 13 mins. Since it was too hot to step out of the airport, we stay put inside and to have a seat, I purchased a costa coffee for Rs.330/- in order to have a seat in their shop. To my dismay, just as I finalised my order, your driver announces his arrival i.e. In the next 2 mins ... Now, do you understand that due to the false notification, I spent Res 330/- which was not required if we were informed of the correct status of our cab.
# The ride from uber taxi to the function for which we had travelled to Delhi was superb. The taxi arrived dot on time and the driver karamveer Singh is a very friendly, polite and respectful driver . I give him 5 stars. The ride back to hotel after the function was also good. We rated the driver with 5 star.
# Next day was our flight back. The reporting time was 9.25am and our flight was at 10.25 to Indore by Jet airways . We received message from the airlines that as it would take around 20 mins walking to reach the gates we could as Well reach earlier. We booked our cab from uber and received message that the driver would be reaching in 2 mins. We kept on waiting and for next nine mins.the driver never arrived. When we spoke to him he said he was still 2 mins. away. By this time panic set in as the clock was ticking by and it was already 9.15 am and we could miss our flight back. So we cancelled this ride and booked another cab and reached the airport by nick of time. How we have sprinted at this age of 60 and 62 to reach our gate which was announcing our names as final call . Do you realise that a little delay could have cost us 11500/- if we had missed our flight. Your fare charged us 250/- on our way back compared to 97/- from airport to hotel. How can you have 2 fares for the same distance and same time taken. Then you charged us for the fare which we cancelled. Please note that since the driver kept us assuring of his arrival that we kept on waiting .We had to cancel only because of the delay it was causing us to start from our hotel to reach airport on time. The money involved is not so big but the harassment is and we feel cheated for unfair charging of fares.

You should realise that the cabs are booked on trust that we would reach our destination on time. Especially when one has to catch a flight, a bus or a train, the time punctuality is of essence, I hope your company realises that too.So please practise your professionalism before you preach in ads for marketing... Totally disgusted and disappointed by your service... Hope you improve and don't give another chance to somebody else to complain in future for the same reasons.

This is to inform you that last night around 1pm. I booked a taxi for east delhi from domestic airport delhi. The driver named amit car no-dl1za0650 me and asked my location and destination and insist me to cancel the booking. He told me that i am so far can not come and so many lamb accuses.
It is very painful for any one. So, i would like to complaint against him.
O, you can improve you customer experience in future.
My contact no-[protected]/[protected]
Mail [protected]@yahoo.com

I am regular uber customer, facing issues in bangalore city during night time, deivers not coming for pickup even after aceepting the rides.
Yesterday night at approx 3 am i have booked one ride, driver accepted trip, he didn't even turned up, not responded to my call, he has not cancelled trip till 6 am, at morning 6 am himself he started trip without coming to my pickup point. Fonally i could contact emergency help centre to cancel that trip. This type of incidents repeatedly happening, taken uber service to worst condition.No helpdesk in india to get support for this type of issues
I am decided not to book any rides in uber now onwards.
Regards,
Raghavendra
Registered mobile no- [protected]