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Uber India Complaints & Reviews

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Updated: May 8, 2026

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Uber India reviews & complaints page 237

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Address: Mumbai City, Maharashtra, 400051

I had booked uber yesterday for going to phoenix mall kurla from government colony bandra east mimbai.
Mr. Indra (Mh46ad1638) came to me after almost 20 minutes. When we sat in the car, did not start for more than 20 minutes saying that there was some problem in his software
And he was trying to load the software in his mobile. After almost 40 minutes he said you cancel the trip and book another uber.
We asked him about any contact no. For uber, he informed that i can get it from net.
We did not have any alternative but to cancel the trip and book another uber car.
While doing this we are unnecessarily charged rs. 60/- for cancelling the trip for none of our fault.

Uber India customer support has been notified about the posted complaint.

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Hi,
My name - Susila Kumar
No- [protected]
Mail id- [protected]@gmail.com
Not able to sign in
Last ride- on 13 may around 11am from mylapore aanjaneyar temple to Janakiraman street, West Mambalam chennai
Used ₹75 promo offer for this ride
Pl help me to log in in to my account. When I enter the phone number it says it is already in use. I uninstalled the uber app and reinstalled. Still the same problem persist. I have an uber credit of about ₹5 and one promo code ₹75 off which expires today.
I am facing this problem from yesterday. My mails to support @uber and [protected]@uber is not going thru, I afraid.
I kindly request you to sort out this problem
Regards
Susi

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Address: 400066

Website: Uber India

On 14.05.17 night, I booked share cab from Akshardam soc. Chincholi, Malad West to Raheja Estate, Borivali East. I recd. confirmation and arrival time 7 min. I came to Soc. gate to catch the vehicle, arrival time shown 4 min. Suddenly I recd. message that it is cancelled by driver Mr. Khan with arrival time 7 min. and Uber charged my account Rs. 60/= saying that wrong payment option chosen. First thing it was not cancelled by me and I was present at pick up point 4 min. before cab arrival. Second thing driver did not call me and he cancelled the booking from his side. This is not acceptable to me; Uber needs to revert the charges and confirm.
Please note I not going to pay this amount.

Uber India customer support has been notified about the posted complaint.

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L

Latha Eugene

from Delhi, Delhi

May 15, 2017

i booked a Uber cab on 23.12.2016. The cab driver kept calling to confirm the address, reconfirm the address and claimed he was there yet i could not spot/locate him. he said he was just outside 9 block. if one has to take a walk it would easily take a 8-10 minutes brisk walk to cover the whole of 9 block. he pretended he could not say where exactly in 9 block. it was obvious he was buying time so that he can slap some charges. he never turned up even after 20 minutes. then he called and disconnected several times. if i called he was not reachable. my super senior citizen mom was with me. so, i told him 'if you don't come early, i will cancel the cab." after all, he was not coming. he said he was outside the compound. but he was not there. i gave him land mark so as to facilitate coming inside. finally, after a good 30 minutes, i left the place.

i was intimated that Rs.60/- is deducted from my paytm account. how can this happen? it was not my mistake that the cab driver never turned up. you better check up the position with the driver.

in this connection, i want to know how uber can deduct my paytm money without my knowledge and consent? I wrote to both Uber and Paytm. but despite my writing to both they did not bother to answer? suits them fine to ignore and loot people of petty cash. though Rs.60 is not exactly petty cash no one would bother to make a big issue out of it, Right?

I deleted my Uber account. If many more people do the same thing, when they are put to trouble and grievances not even attended to.

Regards,

Yours truly,

(Latha Eugene)
[protected]/
[protected]

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Address: 4000

Website: www.uber.com/en-IN

On 12 May, I had booked Uber for my friend and at the time of booking it showed charge as approx 480 rs. To my shock I got bill of 868 rs and there was a surcharge of rs 416.59 charged. I had used Uber many times in past and never encountered such issue before. I know how surcharge works and would have never booked the trip at such exhorbitant rate. I request you to please remove the surcharge so I can pay the remaining trip charge. Uber customer service is pathetic.

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Address: Mumbai City, Maharashtra, 400051

Website: www.uber.com/en-IN

Uber claimed that on 6th may I book cab & also cash got deducted accidentally by me there account as I was unable to book other cab.

I never Initiated this drive, also contacted help centre but response was pathetic, they didn't provide any trip details as well.

Please check as they are claiming as ligitimate charge, refund not given by them

Uber India customer support has been notified about the posted complaint.

May 08, 2017

mustaque ahamad's response Not able to.log in

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M

mustaque ahamad

from Kolkata, West Bengal

May 15, 2017

When i was going to login password says wronge and also when i try to make new password its says wronge email id y

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Address: New Delhi, Delhi, 110009

Website: www.uber.com/en-IN

I have a complaint to make regarding the services o[censored]ber and its policies. Today, on May 14, 2017, I booked a cab from Ramlal Kapoor Marg, Bhai Parmanand Colony to Shirdi Sai Baba School located in Faridabad, Sector 86. The said destination was my test center as I had an important exam today. The cab (DL1 RT5518) was booked and we met the driver at the pickup point. But he refused to drive us to Faridabad stating that the taxes have been increased and he doesn't take drives to Faridabad or Gurugram. And then he cancelled the trip. I, then again, requested a cab (Hyundai Xcent) and to avoid any more inconvenience I immediately called the drive, Gagan. And he also refused to drive us to Faridabad, so I had to cancel the pickup. Now, I missed my exam because o[censored]ber and I want compensation for this whole trauma. Your policies should be updated as per the needs of the customers and their convenience. You should have stated on your app that the drive could not be completed due to whatever reasons and so I could have made other arrangements to reach my destination. Due to this incident I failed to take the examination for which I had been preparing for.

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Address: 560032

I had been a regular commuter from no.9, ex-servicemen colony, r. T. Nagar
(My residence) to 340 b, 9th cross 4th main, peenya industrial area (Ganapathy nagar in your records) for the last 8 months or so. Very often i had occasions where the driver of the cab could not find the location and do not reach my pick - up point. My pick-up point is in a prominent area behind r. T. Nagar police station
Near chaitanya hospital. These drivers who can not reach the pick-up point cancel the trip. I am made to pay the cancellation charges even if i did not cancel. I had made
Everal such complaints but no response from your end. I had a similar
Experience yesterday also. The driver could not reach. I booked ola cab and proceeded to my destination i had helped him by explaining how to locate the pick-up point despite that, he could not reach,. You verify from you records whether i had cancelled or he cancelled. Even if he cancels, you charge from our next trip. This practice is highly objectionable and should be avoided
Mohammed12864ue

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Address: 500065

Booked a ride with uber from moosarambagh on 14_5_2017 at 12.20 noon driver azeemuddin... Ph nmbr..[protected] tata indica car was allocated the ride but after coming to the pick up point he refused to come to the destination mentioned and wasvery arrogant and unprofessional and
Abused and cancelled the booking himself without any valid reason and explanation and drive off.

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Address: 400071

Website: www.consumercomplaints.in/new_complaint

We were booked at a 3 star hotelin pune. We were to take the shivneri bus from breman chowk. The hotel manager booked a uber cab from his app. He booked the cab and the driver arrived late as he didn't know the location. Further as soon as we boardedthe cab, he announced that he wasn't familiarwith the city as he was transferred just 10 days ago. We were also new to the city and the worst part is, he was oblivious of what was happening. Its really shocking and appaling to note that uber just sends inexperienced& untrained drivers who don't know much about the city. Fortunately for us the bus was late by 20 minutes and this helped us reach our destination jn time. However this led to a lot of heated exchange of words btn the passengers and let to a lot of distress & panic which was unnecessary. Kindly ensure that your drivers r indeed trained and experienced before sending them on trips for customers.

Uber India customer support has been notified about the posted complaint.

May 14, 2017

Updated by Rashmi Sanjay Kindly let me know if any action has been taken..as I can provide more details about the trip

May 14, 2017

Updated by Rashmi Sanjay I hope uber takes some steps to ensure that customers in Pune have better service.it seems that the drivers have become bold and are aware that uber never taken any action.sometimes we feel making a complaint would mean riskingâ€‹ our safety in subsequent trips!!!

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Address: Pune, Maharashtra

I am Aagam Mishrikotkar, a resident of pune.
It happened in my last trip. I booked an uber cab and I wanted to reach early to my destination so I called the driver. I told him that I needed to reach early. He then cancelled the ride. When I booked uber cab again today to reach my destination, I got an outstanding charge of rs 63, Apart from the amount I was told to pay for my trip.
So I request you to look into my matter and refund me rs 63 which was taken from me in spite of being the driver fault.

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Address: 20101

Hi,

I have booked uber at 9:15 AM - Maruti Suzuki For
Vaishali sector 3 to Vidya Bharati School, Surya Nagar, Ghaziabad. I have paid 95 for that.

In returning, again I booked uber at 11:22 AM - MAruti Suzuki Wagor R
Vidya Bharati School, Surya Nagar, Ghaziabad to Vaishali sector 3. Now I have to pay for Rs. 320

Wanted to know why this is so difference. The diver name was Mohd, now showing full name. The driver was following wrong route with no reason. I want my money back.

Non of the customer care number is working, how can a customer complain directly.

I have tried -

Customer Care Number:[protected]

Toll Free Helpline Number: +[protected]

Non of the contact number is working...

Thanks,
Devnedra
[protected]

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Address: Gurgaon, Haryana, 122001

Yesterday i booked the ride but the cab driver did not reached on the spot. He was making excuses to come to the pickup location... Ia sked him two nearest to come whereas he was not agreeing... So i cancelled the ride because was waiting with luggage and he was just denying to come... Still i need to pay for that?? It was his fault because of which i need to pay??? He was just ignoring to come to huda metro station which is so common he was nearby butstill was not much o[censored]se

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Address: Chennai, Tamil Nadu

Website: uber.com

Driver fighting that he wont accept the online payments, which we paid already. Also nor refunded. He dropped us half of the way in night ride. Which is insecure, also shouting bad words on the road. More over your customer complaints number not in use. Diver least bother about the complaints. Is the way you treat the female customers? Driver# gerard, driver phone#+91-[protected]. Car # tata indica, #tn18-ak-7840.

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Address: New Delhi, Delhi, 110001

Too pathetic service o[censored]ber... I have very bad experience i booed to cabs today... I m standing for atleast one our. First cab person unable to find d out the location and after 45 min he said to cancel the cab.., again book the cab the person reached the location and didn't call me when i called him that it's ur cab who standing from of me then he said yes and said that he is not able to went to ghaziabad and cancel the cab... I m taking about today... Its realy pathetic i wil never travel from uber... Thanks for giving me the bad experience alwaz

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Address: New Delhi, Delhi, 110048

I had taken a trip back from Apollo Hospital to my residence at E110, Greater Kailash2, New Delhi, distance of 6.5 km. on 08/05/2017 in afternoon. However I was made to pay an extraordinary amount of Rs 117.21 instead of Rs.49.00. Kindly refund the extra amount charged to me - Rs. 68.21 by adjusting in my next travel.

In event the amount is not refunded, please inform me the breakup of the amount charged to me, when in all other trips within 8 KM's under Uber Pool you have only charged me Rs 49 as per your extensive advertisement.
Regards
Avadhesh Mathur
[protected]
[protected]@gmail.com

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I have the UBER app installed on my OnePlus One Cyanogen phone and while it has worked perfectly until now, it abruptly stopped a couple of days ago. I have made an official complaint through the proper format but there has been no response from the company.

I am unable to get to the screen where the trip can be planned. It stops with showing the map of the whole world but does not get into the functions

The payment details, Trip details, etc are all missing

Uninstalled and reinstalled the app, cleared the cache but nothing works. The app remains stuck on the global screen - not able to book cars

Uber India customer support has been notified about the posted complaint.

May 06, 2017

Jinga Apps's response I am still waiting on UBER for any updates., . all they have send is a response :

This is Ratnakar from Incidence response team.

Under no circumstances the driver partner should not contact any of his riders post the trip.

Thank you for bringing this to our notice. I will personally follow up with your driver partner so that the situations such as these don't repeat. Safety and comfort is something we look at priority for both our parties. I also appreciate you for avoiding any argument that could have cropped up.

We take issues like this extremely seriously and we want you to be confident that when you request your ride through Uber that your driver will be truly professional.

I appreciate you taking the time to bring this to our attention. Please let me know if you have any other concerns or if there is anything else I can do for you.

We will do our best to make your next experience better. Hope to see you in an Uber soon!

Best,
Ratnakar

I have reverted saying this is not sufficient answer !!!

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S

Sonali Patnaik

from Jalpaiguri, West Bengal

May 12, 2017

Unable to use the given promo code while travelling by Uber services. For past two days I have raised complain but no one is responding. Promo code BBSRHOT75 to get 75 % off on travel.

J

Jinga Apps

from Chennai, Tamil Nadu

May 12, 2017

UBER DRIVER - RUDHRAMA DRIVER SHOUTED AT ME and I WAS SCARED OF RAPE
PHONE - [protected]

UBER DRIVER Screamed at me and next I was scared of being RAPED in INDIA

I WILL Never Ride with UBER again

I ESCALATED to UBER but no response from them.
Hence taking to social forum and media

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Address: Mumbai City, Maharashtra, 400033

I have every ride to cancel a trip where ur driver is completing a trip and would take him more then 20 or more minutes to reach me... Infact ur driver should not hv accepted the trip in the first place.. After which he refuses to cancel the trip from his end when he knows it would atleast take him half and hour to reach... Also when we cancel the trip why does it not give an option why we hv cancelled the trip... U please refund the cancellation amount back.
This is my 11th may 2017 thrusday evening cancelled trip plz look in an refund the needful.

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V

vishnu777

from Kolkata, West Bengal

May 12, 2017

I took a ride to Bangalore airport and my driver showed me his phone screen which showed 588 rupees and i paid him as there was no reason to doubt. later when i checked the app i realised that the amount of 547 rupees had already been deducted from my paytm account. at that moment i realised that the driver conned me.

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Address: Mumbai City, Maharashtra, 400054

Website: UberPOOL Services

I got the following SMS on 08/05/2017:
Dear Rider, ease into the week with uberPOOL rides at Rs 49 flat upto 8 kms in Mumbai. Save more & get there comfortably, no matter where you're going! TCA.
My house comes in the radius of less than 8 km. While trying to book Uber in the evenings and today morning, I got the fares as high as Rs. 172/-!!
Why is such wrong information provided? Is it some kind of marketing gimmick to hook the customers??
It is a large disappointment to see that the fares sore high and a standard line saying "increase in fare due to increased demand" flashes!!!
Doesn't this mean that customers are misguided??
I[censored]ber is going to cost more than a auto-rickshaw, why would any common man even try it out??

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Address: Mumbai City, Maharashtra, 400093

On 9th may at 6pm i booked uber - the price showed rs.236. Post which i confirmed the booking (Maruti suzuki swift). On reaching the destination the fare showed rs.302. The driver was good but i was cheated on the fare by uber.
Also the distance from andheri east to shiv sena bhawan showed 20 kms one way. This is ridiculous. I sent feedback to uber and hoped they would respond and deduct in next trip. Am awaiting feedback

Uber India customer support has been notified about the posted complaint.

May 12, 2017

Rishab Mathew's response On 7 may I took only 3 rides they charged me of 5 rides
And without informing me they deducted the amount from my paytm balance.
I just want to ask how can they acces to my paytm wallet without my permission!!!

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R

Rishab Mathew

from Mangalore, Karnataka

May 12, 2017

I am a student
We get limited money from our home
4 time uber has charged me without using the ride
This is a very unfair which uber is doing

D

Devisai R

from Chennai, Tamil Nadu

May 12, 2017

These days ..the farss are showing double of how much i used to pay a month back for non peak hrs and same destination...are consumers prey for all the fight that uber n drivers are having????they r making us fool s..all [censored]s shud stop takung these blooody taxis fr a week sothat thry come to normal again

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Address: Kolkata, West Bengal, 700074

I hired uber from Kasba to Amarpally dumdum on 14.04.17, though I paid the full fare of 270/- in cash to the driver but whenever I was going to book next ride, message was given that the fare of my last ride is pending. On 08.05.17 I booked Uber and went to saltlake Union Bank Of India from Nager bazar. Very surprisingly the last fare of Rs 270 which I already paid was deducted along with the fare from nagerbazar to saltlake, made total bill 717/-
I deeply express my grievence. Please redress immidiately

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