Uber India Complaints & Reviews

Hi Team,

Had a very bad experience today with this Uber Cab booking.
I booked a CAB in the early morning for train station. Driver picked up the call and while saying that I want to go the Howrah station he started saying he is leaving for home and cannot go. It was early morning, travellers were three old senior citizens.
After that he was not even cancelling the trip and asking me to cancel it. As i was in a rush I had to cancel due to which I had to pay from my pocket wherein I didn't have any fault other than booking a cab.
Next time again i tried to book again the same driver details appeared and he started scolding me saying i had already told wont go why are you calling and booking again. Does he not know, booking a driver is not in my hand rather it is a fault from your app.

This is not the first time i had experienced this. I have a few questions here
1. Do the driver and you understand the emergency of booking a CAB early in the morning for catching train flights etc.
2. If drivers are not to drop in the expected location, why do they accept?
3. If driver is cancelling a trip, why do you charge the money from the customer
4. If one driver is rejecting why the same drivers name pops up again for the next trip. Is its a new way to charge the free fund money.
Because of your stupid service three old people had to rush through for catching the train.

Appreciate your response here on what do you think on this . Do you feel customers will be satisfied if this kind of services are provided to them,
Thanks,
Antara

My friend booked an uber to go to his office and then this Cab driver, SHIVA KUMAR (KA01AE8328) TOYOTA, ETIOS, picked him up and was driving to the location. He stopped in the middle and asked my friend to get out of the car because the location cost him only Rs.4 and he should have thought about it earlier. My friend refused to get up and asked him to drop him to the location. He dint stop and he turned his car towards the other direction along with my friend and blackmailed him. "UBER INDIA DRIVERS NEED TO STOP THIS THIRSTY FOR MONEY ACTIVITIES." Why do you guys even have the app when you are not going to provide us with a decent driver? Take severe action against this Driver or else it will not be good.

I booked uber for my journey on 10/04/2017 from chandigarh to kalka. I booked one week before and the rate was shown as 212 Rupees.The uber app was reminding me about the trip also. But on 10th april 2017 morning the driver told me to cancel the trip stating that kalka is in hariyana he cannot drive for this rate. I had no other option in early morning . I travelled in the same vehicle by paying Rs 700.If this is the case why we should wego for the uber. If they cannot undertake the journey they could inform at least one day before. Why to cancel the trip in last moment. They can refuse by giving the reasons. The last moment refusal .The drivers name is Sanjay PB01B2490

I was incorrectly charged a cancellation fee. We booked Uber Cab at Spices and Herbs Restaurant at Gandhinagar Location on 27th April 2017 Thursday. We called the driver (Sandip) and the driver seemed very illetrate as he was not ready to understand what we were saying he just said that he is on the way after 15 minutes the driver cancelled the trip by himself, we were waiting for him and he did not even arrive and then after we were charged 55RS for the Cancellation done by the Uber Driver.

I am enclosing the screenshot of the amount deducted and the driver's details who cancelled the cab and other details of the fraudulent charges.

I request you to take up this matter urgently to help me recover my money. Also take serious action on the company for leving unwanted cancellation charges.

I booked a cab in the morning and the driver was way ahead of my location, when I asked him to come to my location he was rude, used obscene language and cancelled my cab. Is this how uber drivers behave with their customers, especially women who are alone and with luggage?

If action is not taken against this in 24 hours, I will lodge an official complaint, approach the media and go to a public prosecuter.

Driver details: TATA INDICA (WHITE) KA04AA4045 NAME OF DRIVER: JAGADISH

Sir,
I have embarrassing experience with this transaction since I have been asked by the Driver to leave the car after paying Rs.108/- immediately on boarding the car. I could not find the reason why I will have to pay Rs.108/- without travelling whereas cancellation charges can maximum be of Rs.80/- I had to pay Rs.108/- and call another Uber cab to reach destination but I feel as I have been snached of the amount.
Yours faithfully,
Dipankar Bose

Uber is a cheater cab service. If the cab doesn't arrive even after the wait of half an hour and you cancel the trip, you are charged rs.60 for no fault of yours.

Also there is no transparency in billing. They don't provide you with detailed receipt. Most of the time they overcharge the customers.

There is no customer care service as such. No telephone number, no email address to contact in case of dispute. There is one help tab in the app which is useless. You never get suitable reply. They go on giving ambiguous, vague and confusing replies. They would never talk to you and resolve the issue.

Avoid these cheaters.

I am unable to get trip receipt after i travel.. I mailed to uber support there were around 20 mails in between us but no solution.. Am very agitated and its annoying that even am a registered user i have to prove myself that iam registerd user by sending mail from registerd email id. I need only trip receipt.. Which they cannot resolve for 2 days.. Pathetic support.. There is not even phone number to call.. It would be resolved within 5 minutes on call.. But these guys are taking 2 days.. My emailid:[protected]@gmail.com

Actually i used to book uber previously, from past 1year i had bad experiences with uber. The drivers tell they are on the way, if again i called they will tell very rashly it will take more time so cancel the trip. If we cancelled or he cancelled money will cut from my pocket only. With these type of incident s only for forced cancellations i paid around 700 rupees.

Hi,
I am writing this email on behalf of my wife mrs. Shreyanka saha sharma. She traveled on monday from ozone manay tech park kudlu gate to bellandur, bangalore, india. By uber share. The tata indica driver named harish kept on misbehaving with her as she did not speak kannada. He kept on harrousing her abusing her in foul language. He also drove insanely ad applied breaks so thtat she falls. She fell and got hurt on her face. The driver said if you know only hindi english not to book an uber cab in bangalore. Knowing kannada is a must which sounded untrue nd started abusing her and make racial comments and abuses. She went into a mental trauma and when she pressed the emergency button in the app the uber guy called but did not take any action. At 12:40 am in the middle of the night the driver harish called her again and abused her very badly. I have the screenshot of the call from harish's number. The hone number for harish - uber driver is [protected]. The driver threatened her on the call because of which she is feeling very unsafe and insecure. Please terminate his cab so that he doesn't do the same with any other lady passenger. I demand some serious action to be taken against the driver harish and i should be notified of what action has been taken. If not i will make a police complaint against the driver qand will publicize the incident in social media. I need help please help me the driver harish is continuously threatening me.

Regards
Uttiyo sharma and shreyanka saha
[protected]/[protected]

Booked a sharing cab waiting at the point, driver reached somewhere else and saying i am the point where you said. they cancelled the ride and when i booked my next ride they took 100rs extra saying that its the previous cancellation charge. a great business i must say they are running for getting 100extra bucks. from today deleted my uber app and advised all my friends and family not to go with uber anywhere in the world. they sucks.

I booked a trip with ubermoto at 9:55 am on 26th april 2017 in gurgaon, india. The driver (Bhupender), after coming to my pick-up location 10 mins after i had booked, says that he will not go to my destination and that i have to cancel the trip. I did not receive any calls from him in the time he took to come to my location. I got late for work and on cancelling the trip i was also charged rs. 15 by uber for cancellation. This is just ridiculous that even though i am provided bad service from uber, i am charged a penalty (Of rs. 15) by them.

Your system unable to deduct money for my travels so that I have to paid by cash for next ride each time and it's too irritating. So when I complain about this UBER customer care reply with how to add diff payment mode, how to change payment method, so dumb people were hired. so I deleted my account.

After few days when I again create they block me and told me that our policy has been violated when you push me into trouble then your policy has not been violated. After demonetization I rarely keep money and when you forced me to pay by cash, it's not the issue. And not only blocks my account but also block all saved cards on that account.

I was booking ola cab from the fortis hospital in jaipur and i called the driver to come my destination at fortis hospital to pick up and the driver called and said i am at the jwahar circle you have to come there i am not coming that what was that.i said why he was saying i dont know agar apko ana hai to jhwar circle se chalo otherwise cancel kr do. What the rubish driver dont come and have cut the phone
And saying me dusri cab book kr lo and after some time i booked another a cab from gt for the jgatpura then he charged me 50 rupees for that cab that i not even saw and dont get ride and he said you have rided you dont go from that previious cab and he charged 140 rpy 90 +50 adding before i dont go and the prev cab driver pintu yogi has cancelled my cab and say me that you have to pay for it what that hack is this.i did not go there for the ride and i dont know what the driver did he turned on location even he was not come there for own purpose and i payed ruppes for what when i was not going there.its a bkwas app people pls dont use this if anyone compny and driver is making charge from there choice.i am unistalling this app or driver was also saying after that meri complain kr dena cahhe i dont care wah had hai.esw loot rhe h compny logo ko ye facilty isliye h kya ki logo ko esw bewkuf bnao poor company.

Dear team,

I am regular traveler with uber. The experience of 22nd night was really very bad. The first cab i booked at 11.50 pm on 22nd april. The driver (Mob no. [protected]) made me wait more than 20 minutes but didnt turn around and so i cancelled the trip. Next booking i made again driver ([protected]) made me wait more than half an hour but did not pick me. It was midnight and my situation was very pity. Any way i managed to reach my home with a lot of problems and issues.in morning i was astonished to see the bill. I just want to know if i have not been picked and so not traveled, how the bill came.

If i would have traveled i would have come to my booked destination uttamnagar but your bill is showing drop destination vishwakarma nagar. It shows the driver started my trip without picking me.

I request refund in cash with penalty of inconvenience caused to me at mid night and serious action against drivers.

Be sure if i don't get your proper action and revert i will go to social media and consumer court because its not rs. 250/- its cheating and i cant tolerate cheating.

Further i will request you again to share customer care no.. I have asked the same so many times earlier too but did not get.

With thanks and regards

Bibhuti chourasia

Mob:- [protected]

My registered mobile number [protected].
Today[protected] I took a ride around 7.30AM from Maruthankuzhi New Bridge to PRS Hospital (Trivandrum). The payment, after the ride, did not come up in the driver's mobile. I paid the driver 125 Rs, as I was in a hurry to reach the hospital counter. Subsequently, when I booked a ride from the hospital, a due of around 110 Rs or so was appearing. Anyway after my return ride I paid the driver only 130 Rs or so for the return ride. Please do the needful to remove the balance due amount. This is not a complaint against the driver. The drivers were pleasant. Non-appearance of the ride amount on my first trip, might be due to my not understanding well your software. S. Krishnan

With reference to my ride with uber go on 23rd apr'17 from pedestrian over pass, railway quarters, gynapuram, visakhapatnam to marripalem vuda layout hardly it is 6km you have charged an amount of rs 252.32 which is really not fair price. It will cost only rs 90-100 only as per my previous experience. It is not fair on your part in cities like visakhapatnam where is no demand for vehicles you are charging more. Please review this case refund the excess amount charged by you.

V. V. N. Murty
[protected]
Visakhapatnam, andhara pradesh

I have been a regular user o[censored]BER services in Bangalore and been recommending people who cant drive up to use the same. Offlate, I am very disappointed with their pricing. I have to spend 190 rupees to UberPool for 17Km. Why is it so high? I also see good concentration of vehicles when I am booking. Are they misusing our situation as an opportunity to loot us.. where is all the cost advantage they gave us over autos.. !

Today I booked a car for travelling from Yelahanka to Basaweshwarnagar.Car no was KA51 D 5593.
Though the fare indicated at beginning of ride was 266/-, the driver demanded Rs 401/- at destination.I was forced to give the higher fare.
Time journey was concluded 4.15pm 24th April 2017
Why are drivers charging more than fare declared at start of trip

I booked an Uber pool cab today at 10:13 AM. On calling the driver, he told me that he is in my vicinity but he won't be picking me up. To this, I said OK and canceled my trip. I again booked a cab and the same driver asked me to cancel my trip. This happened a total of 3 times and the fourth time as well, the driver denied duty even though he himself said that he was just outside my society. The fourth time I wasn't able to cancel the trip on my own and I asked him to cancel the trip at his end. He was very rude and denied to do so. When I called him, he simply picked up the call and kept it aside. I called me a total of 12 times and every time he picked up my call and kept it aside without uttering a single word.

I then booked a cab from Ola and my trip started at 10:33 AM respectively. It is to be noted that all this while, my Uber trip was still active even though I was not picked up at all. on the other hand, I received a notification at 10:29 AM that my UBEr trip has been completed and that I was charged INR43.39 for this trip. All this while, I was actually traveling in an OLA cab that I booked.

I want to complain against the UBEr cab driver who not only denied my pickup 4 times, but he also ignored my calls and refused to cancel the trip at his end. I demand strict action to be taken against him or else I will escalate the issue to higher authorities and also publish it on all social networking websites. I was a loyal Uber rider but today, I was pushed to use another cab facility.

Uber cab details:
Driver Name: Rajesh
Cab: Maruti Suzuki Swift Dzire (HR55AA4766)
Driver's contact no: [protected]

I'm also attaching screenshots here. It also contains the driver's photo and other mentioned details.

Thanks,
Simmy Sacaria