Uber India Complaints & Reviews

I reached Guwahati on 25th April 2017 at 11 am and checked in Hotel President on G.N.B. Road, near Pan bazaar. After due work outside I booked from my mobile UBER cab around 1-45pm from opposite Panbazar Girls High school to Indian Institute of Entrepreneurship at Basistha Chariali, Lalmati, 37 N.H.Bypass, Guwahati – 781029 which is aprox 24 kms and reached at 2-25 pm. As indicated & claimed by the driver we paid Rs.178.00 in cash.

We had meetings with their Faculty Member & then with Admn. Officer till 4-30 pm. We then came to CCM’s office of Northeast Frontier Railway, Maligaon by public transport at 5-15 pm and then to our hotel after 7 pm again by public transport.

Since the wifi was complementary facility provided by the Hotel, I was using the same on 26th April and booked uber cab at around 10-30 am. To my surprise it showed that a pending amount of Rs.205.38 is due from me as booking made at 2-48 pm on 25th April but could not be paid due to transaction problem. As I was to attend a tender opening assignment and in a hurry, I booked the cab which showed an estimated fare of Rs. 179.61. After reaching at Indian Institute of Entrepreneurship at around 11-25 am as claim by the driver I paid Rs.285/- ( Rs.179.61 for my trip & Rs. 205.38 which unduly collected from me and I am no way responsible for this.)

In view of above, I request M/s. Uber to kindly credit my a/c ( Cell no.[protected]) with due intimation to me at the earliest.

This is very sad to say that the image o[censored]ber that was set in my mind is degrading and deterriorating. On 29th of April 2017, I booked a cab from Ajmeri gate to Ritz cinema. The driver named Domnic agreed for the service. After a wait of around 10 minutes I realized that the trip is cancelled by the driver. When I talked to him, first of all he was rude and than when I asked him to come to my location he said that he cancelled the trip. In my next trip I was charged around Rs. 63 for this trip that I never completed. So I would request you to kindly refund the extra amount of Rs 63 that was wasted due to your driver's fault and kindly take some severe action against that driver named, Domnick.

Thanks
Ahsan.

The driver from under almost got us killed today.. He tried to overtake a cab just lost d balance of his vehicle and bangs d vehicle in roadside barricades on d ghat near china bridge on this under road.. By phone screen broke glasses broke have a bad sprain on my neck can't even keep my neck straight.. My wife got hurt in d chin.. By gods grace der was roadside barricades or else d vehicle wid have tumbled in d ghat river n i wudn't be writing this message anymore.. My family wud have lost der son and daughter in law.. And they wud be suing for this kind of negligence.. We couldnt continued d trip as vehicle was damaged n der was no other vehicle n had to wait for a while before cud get a rickshw.. I would still be suing uber for this kind of neglicience n hiring drivers without any experience and want someone to call back.. I[censored] check d trip details u wudn't know we don't complete d trip and also for more verification u can check for damage in car to imagine d kind of accident we have been thru.

I have a few major issues i would like the company to address and i shall list them below:
1) cancellation : sometimes the customers are left with no choice but to cancel when the drivers take the wrong route or take too long in reaching or as in the case of my booking on 28th april 2017 at 4:09, the driver told me he was coming to my location on gps and when i called him again at 4:20 he flatly refused to come to my destination and asked me instead to go to where he was waiting, whose location i was not familiar with. He refused to cancel and when i requested politely asking him to cancel so i could book another cab, he hung up on me. This caused grievous delay and made me late for an appointment since i had to book another cab. And to add insult to injury, i was charged for the cancellation!
2) many a times the drivers are reckless and take unnecessary risks with the vehicles in over-taking, speeding or zigzagging their way in heavy traffic. One particular experience i had was where the designated uber driver did not show up and another driver who claimed to be his brother drove the cab saying the driver was at a wedding in the village. This driver was highly incompetent, reckless, and did not know how to drive properly. To add to that, he was not at all familiar with the city and could not read the gps and so i had to be the backseat driver giving him directions constantly. This made the long ride very tedious and uncomfortable and i had no choice since i was already running late and there was no other mode of transport easily accessible. I would suggest that the drivers be vetted thoroughly and proper assessment of their driving skills be made and they be penalised if anyone other than the designated driver is found ferrying passengers.

It is rather, a long list of complaints but i feel that i have every right to voice my concern in regards to my own safety and for others' sake. I sincerely hope you will look into the matter so that your customers continue to avail of your services.
Good luck!

Today (29-april-2017) at 5.59 am i booked an uber cab for my husband. Pick up - dlf phase 5 gurgaon and drop at igi airport delhi. Driver mosim (Phone # [protected]) with a maruti suzuki ertiga confirmed that he would do the ride but cancelled the trip on his own for no rhyme or reason. Not just that when we tried calling after he didnt turn up, his phone which was working fine 5 mins back went to being "switched off" this left my husband waiting in the main road until another ride was called.
Same day i had booked for a cab at 9.11 am from gurgaon to igi airport delhi, same thing happened. Driver sabdul (Phone # [protected]) with a hyundai xcent confirmed the trip but didnt turn up. When i tried to call him the number which was working 5 mins back was "out of reach". Again i had to book a new cab, wait in the main road and then managed to get a ride to the airport.
If these drivers dont want to drive passengers to their destinations why do they confirm the rides in the first place??
Travelers can miss their flights or trains because of this senseless behavior. Will uber compensate in such cases.in both cases the drivers themselves decided to cancel the trips without even informing us and uber decides to charge us cancellation charges.in the first instance inr 106 and in th second inr73.14. Seriously if you people cannot provide services you promise why not shut your business?

Booked at trip to kereguddadahalli at 7.13 and the driver's name was
Chethan with vehicle mahindra verito. It was 18 minutes to pick me up and i waited for 18 minutes and suddenly my mobile displayed that the trip was on. After 15 minutes when i called him he said he has picked up three passengers and i asked that my trip was on, he said there is some mistake and he will cancel and i have to book onceagain. By 8.30 i should have reached the destination. I was forced to onceagain book other cab and reached the destination at 9.45 pm. His cell number was [protected] name chethan. Useless fellow. By keeping and encouraging such rogue drivers uber is bound to get beating of their credibility.

By the way i am satish pai and my cell no's are [protected] and [protected]

We booked cab by scheduling the time from madippakkam Chennai to gowl bazaar chennai, while scheduling or while the cab reaching near to the place they didn't mention peak hours. We use to pay maximum 120 rupees. But the driver charged 650 rupees. Such a frauds... don't earn money by doing fraudulent things to the customers. Better shut down ur business i[censored] can't run ur business instead... Scrubbing the customers pocket.

Hi Team,

Today we have booked Uber cab from Miyapur. We waited almost one hour for cab and meanwhile we haved called him multiples but we haven't get any response from him so we tried to cancel the ride but we couldn't able to do so. In the end we could able to see 1440 bill in our account. Is there any way to take action against this fraud. Kindly help us.

Driver number : +[protected]
Driver name: anavath.
Without taking our permission how he could start in our name.
We just stringent action against that fraud driver.

Thanks
Karthik

Worst service by uber. I tried to book for trip and the trip was cancled by the driver with No reason. I called him many tines before he cancled the trip. He delayed my trip and cancled the trip with no reason. If there is any issue, he has to lift the call and has to response. But these ####### do mistakes and we have to get penalties. I didnt know how to get deduct the penality charged which was lied to my account. Can any one hello me pls to speak to uber customer care. Thank you.

Hi Team,

This is sharath kumar and my registered. Mobile number is [protected]. As I'm using Windows mobile I'm unable to write my issue using the app. So I'm writing from my personal mail.

Yesterday. I.e., 28/04/2017 around 12:30pm I've taken a trip from ranga theare to balkampet. As I've selected the payment option as promo credits but end of the trip driver asked for money as I explained but he argued and collected fare from me of 170/-. I'm unable to understand how can he collect fare from me when I have selected payment Method as promo code and also the credits were deducted. It's unfair from your end its totally cheating. I need my money back it was too late in the night so I stopped arguing and gave up money and walk away. I need my money back and hope you resolve it as soon as possible.

Dear Sir/Madam,

I had booked an Uber taxi on 29 April 2017 (9:14am) from Eastend Apartments, New Ashok Nagar to Lado Sarai. Both the pickup and drop locations fall within New Delhi. The pincode of New Ashok Nagar being 110096 (a Delhi pincode). The same pincode can be seen on the invoice as well (attached).

At the time of booking, the app showed the ride cost estimate of about Rs.220/-. However, upon completion of the journey the bill showed Rs.331/-. Close scrutiny of the receipt revealed that I have been charged a UP State Tax Toll. Uber has unjustly charged me Rs.100 UP State Tax Toll even though no such tax was paid or even had to be paid by my taxi driver. The location is evidently in Delhi, it can be seen in the map on the invoice too.

I request and expect a refund at the earliest.

Thank you!

Sincerely,
Kunal Bharat

Today i travelled with uberpool. I booked 2 times and cancelled it due to uber drivers are new and they do not know the address where to come. They are new and do not know the near by place even they are not able communicate properly in hindi. I called 2 times for guiding address but they are not picking up calls as well. They are new to the city so far. Even they do not know the near by place even if they are also not picking up the call also. This is my not fault totally. Due to driver fault i did this. For this cancellation uber charged 2 times (64+64) 128 rupees mistakenly against cancellation. Worst services by uber.

Hi Team,

Had a very bad experience today with this Uber Cab booking.
I booked a CAB in the early morning for train station. Driver picked up the call and while saying that I want to go the Howrah station he started saying he is leaving for home and cannot go. It was early morning, travellers were three old senior citizens.
After that he was not even cancelling the trip and asking me to cancel it. As i was in a rush I had to cancel due to which I had to pay from my pocket wherein I didn't have any fault other than booking a cab.
Next time again i tried to book again the same driver details appeared and he started scolding me saying i had already told wont go why are you calling and booking again. Does he not know, booking a driver is not in my hand rather it is a fault from your app.

This is not the first time i had experienced this. I have a few questions here
1. Do the driver and you understand the emergency of booking a CAB early in the morning for catching train flights etc.
2. If drivers are not to drop in the expected location, why do they accept?
3. If driver is cancelling a trip, why do you charge the money from the customer
4. If one driver is rejecting why the same drivers name pops up again for the next trip. Is its a new way to charge the free fund money.
Because of your stupid service three old people had to rush through for catching the train.

Appreciate your response here on what do you think on this . Do you feel customers will be satisfied if this kind of services are provided to them,
Thanks,
Antara

My friend booked an uber to go to his office and then this Cab driver, SHIVA KUMAR (KA01AE8328) TOYOTA, ETIOS, picked him up and was driving to the location. He stopped in the middle and asked my friend to get out of the car because the location cost him only Rs.4 and he should have thought about it earlier. My friend refused to get up and asked him to drop him to the location. He dint stop and he turned his car towards the other direction along with my friend and blackmailed him. "UBER INDIA DRIVERS NEED TO STOP THIS THIRSTY FOR MONEY ACTIVITIES." Why do you guys even have the app when you are not going to provide us with a decent driver? Take severe action against this Driver or else it will not be good.

I booked uber for my journey on 10/04/2017 from chandigarh to kalka. I booked one week before and the rate was shown as 212 Rupees.The uber app was reminding me about the trip also. But on 10th april 2017 morning the driver told me to cancel the trip stating that kalka is in hariyana he cannot drive for this rate. I had no other option in early morning . I travelled in the same vehicle by paying Rs 700.If this is the case why we should wego for the uber. If they cannot undertake the journey they could inform at least one day before. Why to cancel the trip in last moment. They can refuse by giving the reasons. The last moment refusal .The drivers name is Sanjay PB01B2490

I was incorrectly charged a cancellation fee. We booked Uber Cab at Spices and Herbs Restaurant at Gandhinagar Location on 27th April 2017 Thursday. We called the driver (Sandip) and the driver seemed very illetrate as he was not ready to understand what we were saying he just said that he is on the way after 15 minutes the driver cancelled the trip by himself, we were waiting for him and he did not even arrive and then after we were charged 55RS for the Cancellation done by the Uber Driver.

I am enclosing the screenshot of the amount deducted and the driver's details who cancelled the cab and other details of the fraudulent charges.

I request you to take up this matter urgently to help me recover my money. Also take serious action on the company for leving unwanted cancellation charges.

I booked a cab in the morning and the driver was way ahead of my location, when I asked him to come to my location he was rude, used obscene language and cancelled my cab. Is this how uber drivers behave with their customers, especially women who are alone and with luggage?

If action is not taken against this in 24 hours, I will lodge an official complaint, approach the media and go to a public prosecuter.

Driver details: TATA INDICA (WHITE) KA04AA4045 NAME OF DRIVER: JAGADISH

Sir,
I have embarrassing experience with this transaction since I have been asked by the Driver to leave the car after paying Rs.108/- immediately on boarding the car. I could not find the reason why I will have to pay Rs.108/- without travelling whereas cancellation charges can maximum be of Rs.80/- I had to pay Rs.108/- and call another Uber cab to reach destination but I feel as I have been snached of the amount.
Yours faithfully,
Dipankar Bose

Uber is a cheater cab service. If the cab doesn't arrive even after the wait of half an hour and you cancel the trip, you are charged rs.60 for no fault of yours.

Also there is no transparency in billing. They don't provide you with detailed receipt. Most of the time they overcharge the customers.

There is no customer care service as such. No telephone number, no email address to contact in case of dispute. There is one help tab in the app which is useless. You never get suitable reply. They go on giving ambiguous, vague and confusing replies. They would never talk to you and resolve the issue.

Avoid these cheaters.

I am unable to get trip receipt after i travel.. I mailed to uber support there were around 20 mails in between us but no solution.. Am very agitated and its annoying that even am a registered user i have to prove myself that iam registerd user by sending mail from registerd email id. I need only trip receipt.. Which they cannot resolve for 2 days.. Pathetic support.. There is not even phone number to call.. It would be resolved within 5 minutes on call.. But these guys are taking 2 days.. My emailid:[protected]@gmail.com