Uber India Complaints & Reviews

Today i booked uber to ride to my college for exam, after booking i called the driver and told him the exact location as per my location and my address but driver rather coming to that address went somewhere else and he called up saying that "yaha aana hai toh aajao 1 min ke andar andar warna main jaa rha hu" and he cancelled the ride which cost me around 65 rupees on my uber balance. I even insisted him to plzz come to my location as i did not knew where he was and i was getting late for my exam but he behaved so rudely on the phone as if i have to pay him from past 7 births.

Dear Sir / Madam

I had booked a trip with UBER and i got confirmation for UBER accepting the booking @ 05/05/2017 23:00 hours. I called the driver at 23:01 Pm, He said the will reach in 5 mins and he asked me where is the drop, I told him its near Indian Express near Cunningham it was just 3 to 4 km and the amount was just 80/-. At 23:00 hours onwards i was waiting for the cab with my wife and 1.8 year old son in middle of the road. Is this the right way to behave with a customer.
I am waiting for a reply from ( UBER ) If i dont get a proper reply for your end i will legal action against you ( UBER ) For not fulfilling a customer service and causing inconvenience to a family. I am Attaching the screenshot of the calls made. I Hope you will take action and reply soon.

I should be Compensation for the trouble caused by your driver and been stuck in middle of the road for 30 minutes at 23:30 Pm.
Hope you reply soon.

Phone call List
1st Call @ 23:06 ( Switch Off )
2nd Call @ 23:07 ( Switch Off )
3rd Call @ 23:07 ( Switch Off )
4th Call @ 23:08 ( Switch Off )
5th Call @ 23:08 ( Switch Off )
6th Call @ 23:09 ( Switch Off )
7th Call @ 23:10 ( Switch Off )
8th Call @ 23:10 ( Switch Off )
9th Call @ 23:12 ( Switch Off )
10th Call @ 23:20 ( I Canceled the Booking )
11th Call @ 23:49 Phone was ringing but no Answer
12th Call @ 23:50 Phone was ringing but no Answer
13th Call @ 23:51 Phone was ringing but no Answer

My name is minu tewari, i booked an uber cab yesterday from kubera society, kondawa road, pune at 5:30 pm to seasons mall, magarpatta city. While booking it directed me to payment page, i paid the amount of rs.220 in advance, which was very well deducted from my account, but the cab never turned up. After waiting for more than half an hour, i tried cancelling the booking which never happened as well there was no other way to contact either the driver or uber customer care as i did not recieve any communication or message from uber. So now to know how would i get my money back??

I received from ur side few rides of flat 50 rupees off last month (April) as well as this month also. Last month i got a code also but this month i received a sms for this. But u guys charged full amount. Despite i apply code, u even then charge full amount.
I m regular user o[censored]ber so please refund my money back that u charge extra.
Thanks
Sandhya bhardwaj

I had opted for the UBER Pool option to travel to JNU. UBER in Delhi has a promotional scheme wherein all ride within 8 kms in the POOL mode are priced at flat 49 Rs.
I had travelled to JNU on 30.04.2017 and the distance was shown as 6.79 kms and I paid Rs. 49. However, when I travelled to the same place on the same route yesterday i.e. 7.05.2017, I was charged Rs. 139.46 and the distance was shown to be more than 8 kms.
I have contacted the company but received no response. This is clearly fraudulent and deceitful business practice. I had opted for UBER only because the price was to be 49 Rs, had it been more I would have chosen the auto. In such conditions, I request that the company compensate me for the loss caused.

Dear sir,

As per your SMS on 02 May, 50% offer given for 03 rides up to 09 May. However my last trip for vandalur on 06 May while booking amount shown as Rs. 463/- but after completion of trip charged as Rs. 413/- u given only Rs. 50/- off instead off 50% off. U r not following the as per the offer mentioned in SMS. Pls see attachment SMS for easy your reference.

So consider my complaint and return the amount in my next trips.

Regards

Dear Sir,

I booked Uber taxi to travel from vile parle east to thane pokhran road no 2 and travelled via SCLR and eastern express highway to thane. I was charged Inr 320 for distance of 20 kilimeters. I returned on the same route but was charged Inr 470 for a distance of 30 kilometers.I complained to Uber but they are unable to give satisfactory answer. Can someone guide me in this matter

I had entered a promo code, when I wanted to book a ride the app was asking for update. So I updated it but later didn't got my discount coupons of Rs.50. I had to pay full amount. Where had my coupons gone?
Would I be able to use those coupons or not?
Other services are better and I don't have any complaints about it, but just look out for this coupons and discount options.

Hi Bhupendra, Seems like you guys have a way of pissing off, customers. I have a perfect sense of things, what I am talking about.Still, if you have a doubt pick up the phone and give a call, instead of writing half-cooked replies or else I will stop doing business with uber and will no stone unturned to do my fair share of mouth publicity, so please stop stretching a frivolous issue like a chewing gum. Coming back to the issue, I have taken this ride on 27th April and my fare amount was 303inr, I applied coupon before taking the ride, according to which i am eligible for 50% on the total fare.I don't think so, we need a rocket engineer here to fix the issue, but still for your disabled understanding attaching the screenshots of ride and coupon text message.If you still be having doubt, pick up the phone and make a call on my number.
Attachments

Sir
I hv book the uber cab and my estimated fair is 49 but when i reached the location the driver ask 267 rs fair...
So plz return my money and take a action against him
I hv book the uber jp colony vidhayadhr nagar jaipur to jaipur railway station and fair is 49.. Bt unknown charges are applied... And when i m booking uber no double triple rate are applied

So plz help me
Thank u

UBER DRIVER - RUDHRAMA DRIVER SHOUTED AT ME and I WAS SCARED OF RAPE
PHONE - [protected]

UBER DRIVER Screamed at me and next I was scared of being RAPED in INDIA

I WILL Never Ride with UBER again

I ESCALATED to UBER but no response from them.
Hence taking to social forum and media

UBER Sucks big time Ola is much better !

The only UBER response i got was copy pasted standard response:
As mentioned in the previous mail that why you want to make sure this is handled properly, I would feel the same way. While I can’t get into specifics due to our privacy policy, please know we take issues like this very seriously and appropriate action has been taken to ensure that this does not happen again in the future.

But please be rest assured that your concern has been addressed accordingly from our side and will make sure that this does not get repeated.
We really appreciate you handling these challenging situations in the most professional way possible - we know it's not always easy

We recommend that all partners exercise safety, caution, and good judgement when using the application to avoid such incidents.
Thanks once again for bringing this to our notice, it helps us greatly in improving our services as we are constantly working on becoming better.
I hope this helps, please let me know if you have anything else.

Hey Jyothish,

This is Patricia from the Community Operations Team at Uber.
Thank you for writing in to us!

I'd like to let you know that we have noted your feedback and appropriate corrective action has been taken against the Driver-partner's profile.

Please understand that just as we keep all user's anonymity and privacy when feedback is provided, we also want to deal with our partners in a confidential manner. Although improvements and changes may take a while to implement, I'm still hoping that your trust in Uber on making things right will remain! Let us handle this on our end!
You are an esteemed rider with us and you deserve the best of the services. I really appreciate you rely on Uber for a reliable and hassle free ride and I do hope this experience does not affect the trust you have in us.

ALL GENERIC Response from uber !
junk UBER !
they will take action only after somebody is raped and then police case is registered and then they will sit up and take notice !!!

I am Pradipta Biswas, unable to login to my account with my registered email id Pradipta.[protected]@gmail.com and registered number [protected].More than 24 hours passes after writing an email still no solution.Tried to update my mobile number in the account since then the error happened and it is not letting me in.Require help at the earliest. Wrote several email to uber did not help as heard nothing in response

He was fully drunk and ride was not safe, he was rude to the customer and his way of speaking was harsh used all bad words and charged extra money for the ride. We expect a good ride and the safe most but it was quite different hope so Uber will correct the mistake and will ensure safe ride. I can say that people trust but I feel their no safety and budget to go by Uber anymore.

Dear sir,

On date 4/5/17 i took a ride at 6.24pm from
Ganges garden, shibpur, howrah to
44 rabindra sarani
Via howrah bridge.

My bill was included with toll charges of rs. 100
Which was not paid by the driver in my trip, as there
Is no toll tax in this route.

I was with my old mother to meet the doctor.

Pay the same and claim the same from uber.

After argument of 30 min with the driver and your service centre, i my 30 minutes was wasted by the driver.

He asked me to to was asked to pay 122.00 without toll charges.

I was harassed for the same.

Told by your service centre that the amount will be included
In my next trip.

You are requested to look into the matter and take necessary action.

Please my email immediately.

Anand sultania
Ph; [protected]

Dear uber cab company

Your driver behave is very bad and me fight
I am very sad uber service and ask my firend not used uber service

My luggage leave uber car and after contact driver
I goes to meet driver take luguage. Driver behave is very bad. He asked my responsbility not give your luggage. He speak is very bad language and me fight
Driver name : vishnu singh
Mobile no. [protected]

Dear sir i was in banglore international air port on 02.05.2017 at 8.00 pm . I went near coffee day uber taxi boarding point. Since my internet was not working, I have seen a person from uber was booking taxi at platform. he booked a taxi for me he took my name, email-id and phone number after that he said a nissan sunny taxi no. ka13 8917 will come within 2 minutes. I got a call from the cab driver mobile no [protected] he came to platform no 6 after 35 minutes . I asked him the charges he said from airport to godwin public school kodigahalli will be around 450 . After reaching toll gate he asked me to pay toll fees extra which i paid . after reaching kodigahalli around 24 KMS . he showed me a bill of Rs 1240. I asked him how is that and he started using filthy language. and said there is some old balance of 783 plus current amount of 456 and threatened me that he will call 500 taxi after intervention of public and heated argument, I said him many times that i don't have any pending bill as i used first time uber cab service but still he didn't understand and using filthy language.After around 30 minutes he took Rs 460 . he was using bad words .

After going through this horrifying experience i suggest that nobody should higher uber taxi. because your people don't have any ethic and on 05/05/2017 vijay karnataka news paper has already published the behavior of your cab driver with passenger.

Dilip Agarwal
Contact Details: [protected]
Emailid: [protected]@rediffmail.com

My sisters were travelling and the driver behaviour was very rude. When they sat he told that he will not be able to go saying that I had cancelled the trip. I showed him that i had not cancelled the trip but this rude driver didnt listen and asked us to get down from the car saying very bad words. My bill came out to be 62 whereas the ride didnt started at all. I want you to take serious action against this fellow and refund me the fare for both both the trips, Rs 62 and Rs 161 which i took after that trip because the same driver was alloted to me by UBER even though i gave a very poor rating. He was totally unprofessional. I want you to please do this immediately.You have no right to harass people time and again. I have complained about the same in UBER app atleast 9-10 times but i have got no response from them. I took the trip on 3rd May 2017 From Anuradha Cineplex to Panbazar, Guwahati. Once the fare was 62(the ride didnt start at all) and on next time when the same driver was alloted to me the fare was 161.61 for the same location. its in the name of Anand Surana and the registered mobile no is [protected]

Thanks
Anand -[protected]

On 2nd may I was charged incorrectly for cancellation when I had to wait for the cab for more than 20mins n driver was nt able to find my location n at the end the driver cancelled the trip. It was drivers fault n was very unprofessional so i want the refund otherwise I'll sue ola cab. If it's my fault I can agree bt it was nt mine. U guys need to hire some literate people. Need to value others time.

Its been more than 3 months I am facing issues with UBER. Every day on a single route. Its from Manyata Tech Park to Aryan Pebble Bay of Ashwathnagar. The distance is 3.2kms. No matter what promo offer UBER gives, be it UBER Pool ride or UBER Go ride, it always charges more than what it has shown. UBER Pool specially should charge what it shows (if no other stops makes) I have screenshots of every travel in the UBER Travel history where it shows the same route on regular road. UBER always put the blame on Driver's GPS. But weather the Driver uses a 2g or a 4g. Issues remain same. Every day I have to complaint on their app as well as their Facebook page to get the refund. If I miss oneday, there will be no refund. Uber always promises to fix the issue but every ride has become as horrible as the last one. UBER drivers are certified rude drivers. Moreover UBER Process is another pain for consumers as there is no helpdesk phone number to contact.Customer has to mail and wait for their reply and no SLA is given to solve an issue. I am a loyal customer o[censored]BER and want a permanent solution for this issue

Today, i opted for uberpool from my work place in kashmir house, rajaji marg to my residence in south moti bagh, today at about 5.15 p. M. The fare shown was rs. 49. The driver was mr. Harkesh in maruti suzuki wagonr ending with 1392. Mob. No. Of cab. Driver is [protected]. On dropping home the fare shown was rs. 106. How can uber charge rs. 106 in pool, especially when initial fare was shown as rs. 49. Uber will appreciate that such practices for no fault of the customer will imperil its own business and reputation. Further, the driver confirmed that the drive was less than 8 kms.

I request that the balance amount may please be refunded to me at the earliest.