Uber India Complaints & Reviews

I booked a cab at 9.40 am and i paid the amount of rs 220 which was billed... Later in the evening when i booked a cab again it showed rs 220 was payment was due but i completed the payment in the morning. My evening bill was rs 97 but again 220 was added to it and i had to pay a total amount of ra 314. This is absolutely unfair. I will go the core of this case if it is not resolved or if my extra amount is not returned to me. See to this matter asap.

I have received a receipt from uber on 02/05/2017 for an uberpool cancellation trip on 13/03/2017 after I made a complaint at Uber support for deduction of an amount of Rs 63.60 from my paytm account for the trip I did not avail. Moreover I don't have any record in my Uber account with regard to this trip dated 13.03.2017 in my Uber account

Uber don't allow to book a next ride untill and unless the previous amount is pending, then how come I have been using the uber account without any issue till date if this invoice is pending from my end. Moreover the said invoice doesn't show any map from where I have booked the uberpool and where was my drop for the same. There is no mention of details o[censored]ber driver which is there in every uber receipt. Its is very clear that the receipt is not genuine and it was just made up to fool the customer. The invoice that I receive is fake as it doesn't show my pickup or drop point although it had been cancelled as in my uber account every previous cancelled trip show the pickup and drop point in the map.

I did wrote an email at Uber support with regard to this issue but instead of giving me a valid explanation my complaint was answered stating that,

"Hi Rk,

We reviewed this receipt and can confirm that it is not from a recent trip. Although trip receipts should be sent immediately after a trip ends, this receipt was delayed".

Please find attached the fake receipt sent by Uber for your reference and kindly resolve the issue at the earliest as Uber is fooling the customer in this manner frequently.

Best Regards,

R.K.Radhapyari

The promo code is not getting applied after trying so much also so please see to it and the fact is that the promo is being send by the uber itself. So please look into the matter. The promo code is koloff which uber has sent to me via message so i followed the way to apply the promo but after applying it is shown that the promotion is not valid so please look into the matter.

I was very excited about uber hire in Mumbai as I can use the car without waiting or booking for another car. The minimum is IRp 600. I took the uber hire to my first location which cost INR 250. I asked the driver to wait for me but he refused and terminate the service and ask me to pay for INR 600.
In view we of this I have to book for each location of my visit as a result I missed one visit.
The driver should not take advantage of the situation to charge uber hire rate . He may have done it for other hirers as well.

I had chosen an Uber ride on 26 April, wrongly chose the payment method as "Paytm" however, I paid the driver INR 141 in cash as switching payment method was not working.

Today, I tried to book for an Uber cab, but it debited INR 136.29 to the driver via Paytm for the April 26 ride I already paid for, I request that you refund the INR 136.29 which is paid to the driver.

Why was the payment still default even after paying the driver in cash? please refund the amount that has been charged double to my account. There must be an alternate method to track whether the passenger has paid the driver in an alternative method rather than charging the passenger twice...

Dear,

I have taken a ride where in uber have charges rs. 372 for 21.57 kms but the ride distance is only 7-8 kms...

They are just doing fraud... And the driver is saying this the billing; you have to pay this.. Without thinking that how the billing can be so much for this 7-8 km distance.

I request you to kindly look into this matter.

On 28th April 2017, when I booked a uber cab from Salt Lake Sector 5 to Sukanta Pally, Rajarhat through "UberPASS", the total fare was showing Rs.89/- only. I have showed this to the Uber driver Mr. Rajesh also.
But when my trip end, its was showing Rs.637/- which was totally unaware and unknown. That time I repeatedly requested the driver to talk to uber once as this was totally against my knowledge and information from uber end. But without my knowing, he submitted the "collect cash" button and started to fight with me. On the road at evening I just totally felt awkard and harrassed. try to reach you and the Driver call the uber support but I didn't get any response. Now in my uber app its showing Rs.537/- outstanding. Please tell me how much time I pay this amount which I have paid already. Kindly look into this matter. I have already paid this amount in cash to the driver.

R/Sangita
[protected]@gmail.com

Hi,

I recently added my credit card to payment option within Uber and at the time of adding the card, i was provided with a message that read " enter your CVVand we'll verify your card by making a Re1 charge. Don't worrry we'll refund it"

I still haven't received the refund. Question I have is, I am sure, i am not the only one and Uber may have charged Re1 from several people, but do they return?, if not, ain't it cheating?

1 Re per customer, imagine 1 Re per million customer. It's not about the money or one could say, it's just 1 Re, leave it, but that's not fair right?

On 30th april, 2017 i took uber ride between faridabad to delhi. When i checked the breakup of the fare they charged 325 rupees as tax, toll and fee. While it should not more than 137 rupees (Rs 100 delhi mcd tax and rs 37 badarpur flyover toll). When ii checked the tax breakup they charged me rs 94.34 as up link mcd tax toll, rs 94.34 as up state tax toll and rs 117.92 as new delhi mcd tax toll. I did not understand why they charged up tax while delhi - faridabad have direct way no up is involve. And one more thing if ocme via up as well then there is no tax or toll at up entry at kalandikunj border and dnd is also free now. And i am pretty sure driver also did not pay anything at up, he only pay delhi mcd tax toll at badarpur border flyover toll. That means uber is charging fake amount on account o[censored]p tax while they are not paying that amount to govt. I file a complaint in uber as well in this regard and asked them to provide me up tax receipt copy but they simply deny that, they can not provide.

Hi all,
Uber is completely cheating with normal people.

For one side journey they charge rs.129 and for same journey in reverse same distance same route, they have charged Rs. 670 which almost 5 times of normal fare. We agree that at overnight fare may go double of normal charge.

While booking the cab, uber app should show the maximum fare.
while booking the cab it shown me maximum fare range in between 155 to 195
so i booked the cab, when i reached my place driver asked me Rs. 670

which is almost 5 times of normal fare.

This is complete cheating with normal people. Never believe uber service.

Worst cab service of India.

On 3 may 17 i booked a uber from palava city to phadke watch center dombivli and applied promo code for 1st ride at that time it applied successfully but did not get cash discount on finishing trip.
When i tried to get help from uber app it shows that your promo code facility for account is stopped because of t&c so then why promo code applied successfully at first place then.
My uber user id is [protected].
Kindly check the matter and stop fooling the people

Hi
I am jay thadeshwar who has left his phone in the cab no. Mh47c7783. Was travelling from mazid bandar to marine lines. It was on charging and he left it there. There is no contact no. To the customer care, we need the phone it has too many important things in it.

We want it today itself. U cannot do it so plz send me the customer care no. O[censored]ber.
I want the information now.

I booked my ride on May 2nd, 2017 in Visakhapatnam. When I first booked the ride opting for cash payment, the rate showed me Rs. 440 just for 12 km ride. I had to cancel that ride as the price was very high. Before I cancel the ride, I called up the driver Lova Kumar AP31 8962 Swift Dzire and asked him if the price will be charged according to km's or the price showing in the app. He said he doesn't know. So immediately I canceled the ride and thought I would re-book again. When I canceled the driver called me and asked why did I cancel. I told him about the price being very high. He asked in a rude manner that he is coming from 2 km's that how can I cancel the ride. I replied saying it's my right to cancel my ride anytime. I have re-booked my ride again after canceling my previous ride, this time the ride order went back to the same driver who previously I spoke. This time without informing me he canceled my ride. This is a disgusting and ridiculous behavior of the driver. I will never ever want to ride with UBER again. Worst experience with unethical drivers. Uber teach your drivers how to be ethical and professional.

I went on uber today morning during their high surcharge time. I got a promo code KOLOFF by their msg. I tried for several hours to upload the code during bookingof my trip from Raipur Kolkata84 to Joka trum depot Kolkata, but unable to upload due to their system error. I had to pay full charge instead of 50/- off due to their site problem. I am requesting here to return me the discount amount by the company.

Uber india — booked a trip but driver didn't turn up
May2, 2017
Booked at trip from sea mist charkop to ijmima tower malad west at 9.13 and the driver's name was
Ravindra with vehicle maruti swift dzire. It was 9 minutes to pick me up and i waited for 20 minutes and suddenly my mobile displayed that the trip was on. After 5 minutes when i called him he was not respond my call i called up 15 time till... He dose not reply and i charged up unnecessary by paytm
I want refund my amount and please release unprofessional drivers
My mail id is - [protected]@gmail.com

I kept getting error while booking uber suddenly and then i reached out to their help page. I was informed that my account is suspended due to some violation of their terms and conditions. After some follow ups they confirmed that ban is due to some issues that happened rarely and they clearly confirmed that ban is now lifted and i can use uber and even mentioned happy to see you soon in uber.

I was still unable to book cabs and was informed that ban is correct and i can't use uber. These guys have made me so frustrated, i don't understand how they confirm something in writing and later just ignores it.

I have attached screenshots of their replies.

​Dear Sir

I have traveled in UBER on ​29th April (Saturday) 2017 at 11.26 PM from Delhi Airport to The Park Hotel in Parliament street Delhi by Maruthi Suzuki Wagon R by Mr.Amit.

I faced following problems with this driver.

1. After booking we were waiting in front of the Airport with our luggage but he refused to come to our place instead we have to walk a long carrying our luggage left side road after the old petrol bulk.

2. After raid starts he parked just 100 meters and went to some place keeping us in car for 10 minutes in the middle of a small junction making traffic.

3. Again he parked in middle in to a gas station and we were forced to wait further 30 mts

4. He asked Rs.150 as extra asking airport parking fee

5.We have paid Rs.500 inclusive of Rs.317 ride charge but he has not paid back any changes

6. He switched on Air condition only in the middle of the ride after repeated request.

7.Your receipt says raid charges was Rs.167.84 and the surcharge was Rs.150 it was ??????

After our Delhi Trip today I have landed in Chennai this evening 7.20 Pm after coming out of Airport I was trying to book UBER, when I was trying so your APP says that I have to pay RS.317 of the old ride. Sir how come a driver will leave us un paid after drooping us in Hotel?? I was also not using UBER money to say you can collect.

This is my third bitter experience with UBER

After my second bitter experience of charging Rs.50 from my previous ride which was cancelled by driver I have almost all stopped booking UBER. If this issue was not solved I will and my family and few friend o[censored]s will stop using UBER and we will un install the APP from our mobile

Please dont force us to take any legal action as per consumer protection forum.

Regards
--
J.Mahiban

Hello, I had booked an UberGo from my contact no [protected] on 01 may 2017 at 12:30 from Vidya nagar, Indore to Cloth Market, Indore. The distance between these two location is approx. 4 - 5 Kms for which fare should have been between Rs 60 - 80 but the driver charged me Rs 225.87 which is irrational for such a short distance. I had also availed a promotional benefit of Rs 59 for 5 km but the driver fought with me and took Rs 225. Please refund rs 165 to my account.

As per my calculation, I have been charged a cancellation fee of Rs 63.6 on the ride that I have taken on 29/04/2017 at 12:57pm.
I have raised a ticket that the driver had cancelled this trip from his side, then why I was charged cancellation fees for the same.

Further, a trip that I had booked on 28/04/2017, 8:54 pm, I had to cancel the trip as the driver didn't pick me up and kept me waiting for around 10mins. For this also I have been charged a cancellation fees of 63.6.

Moreover, on a trip booked on 29/04/2017, 1:08pm, I took the ride and I was displayed a fare of Rs230 for that ride. I had applied promotional coupon code for which I had to get a waiver of Rs 50 in my next five rides. In addition, I had an Uber credit of Rs 63.6 in my Uber account. So Ideally I had to pay Rs 117. However, the driver displayed a total fare of Rs 243.6 and had taken that amount from me.
When I checked the receipt for this ride, a cancellation fees was included in this trip for the ride that I had cancelled on 28/04/2017, 8:54pm. And I have already been charged a cancellation fee on this ride as mentioned above. Surprising isn't it?

I just don't understand what the hell is going on. What types of calculations are you guys making?
I want a reversal of all the amount that I have been charged for, and that too immediately.
Please feel free to get in touch with me for any clarifications.

I have purchased a car 6months ago to became a partner with uber. My name is Sailendu Acharya Mob no [protected] registered before 1year and got the message to engage my car with uber. I have gone several time to ask about this but they denied me by showing some excuses .Every day there have new rules.so plz resolve my problem.
Mail I'd -- sailendu.[protected]@gmail.com