Uber India Complaints & Reviews

Hi Team,

Yesterday i was trying to book a cab from Uber for the first time, but my phone got hung and after that i was logged out from Uber app. When i was trying to login on Uber app, it was giving me message that your account has been disabled.
Next morning i checked with Uber helpdesk, but they didn't specify the reason for disabling my account. But i requested them to re-enable my account so that i could use its services, but they denied stating that you can use some other mobile number to register in Unber app.

It seems that Uber is playing with its customer. Please help me in getting my Uber account([protected]) re-enable and the loss that i faced of no cab services during that crucial time.

Please find the attached emails.

Thanks & Regards,
Chetan Grover

Today I booked for sarvana store, Padi from my pickup point Mogappair west bus depot at around 1545 hrs. I was stand in front of bus depot and keep continuously call the driver (7 times) up to 1603 hrs but driver not identified me and he ignore my calls & on second call at 1552 hrs he said cancel trip, but I didn't do it, finally automatically cancelled the trip. After that I agained book for the same place but u r charged extra 50/- due to cancelled the last trip. It was totally driver fault. Vehicle no. was 4728. So Kindly refund my money in my next trip.

I am extremely disappointed with my last ride with Uber. The estimated price was between 135 to 165 but on reaching the destination it amounted to 271 I did not have that much cash in my purse. I am forced to uninstall this app which bluffs it's customers. I want a refund. How can it rob its customers like this? This can't go on Please take a drastic step to refund money.

When I booked my Uber pool ride yesterday, the fair estimate was shown as Rs. 29. But when I reached my destination, which was only some 2-3 kms from my origin, the driver demanded Rs. 128. I had to pay Rs. 128 for a trip that should have costed me only Rs. 29!

Another girl was pooling with me and her ride took nearly half an hour for which I PAID Rs. 128, and all the while I was inside the cab circling around the world to travel from Brookfield mall to Marathahalli bridge, which was pretty straight forward. The driver was very inefficient and didn't even know the routes, let alone use Google Maps. We, customers, have great expectations from a company like Uber.

I need the refund to be processed at the earliest possible as I'm already pissed at Uber customer service. For the complaint I submitted through Uber app yesterday, I have received no reply yet, which is again something not acceptable.

In a country like India, these kinds of behaviours from companies like Uber need not be tolerated! I humbly request consumer complaints to take strong actions against companies like Uber for tricking their customers.

If I don't get see a positive action from here as well, I would love to post this incident on every social account I have, quoting the fact that even consumer complaints couldn't help me get my issue resolved.

Hoping for an action at the EARLIEST possible!!!

😍Uber India. A cab booked by my elderly mother, the driver standing at 10 feet away blatantky lies to her and says he is 2km away and since he has got another booking, she should cancel the trip. When denied, says he'll only cancel and that she has to book another.
She was made to step out of the vehicle (Uber regulations unknown to her she did.

Moreover, in the subsequent trip she made on account of the driver's malpractice and misbehaviour, she is debited a cancellation charge.

Uber India- are we listening??? Need a written reaponse on faahhadd.[protected]@gmail.com

I have booked a ubergo cab from my flat at Silver Spring Apartment, Guwahati 35 at 12:59 PM on 22nd April 2017. Driver's name was Dibyajyoti, mobile No. [protected] and his car was at that time at ISBT which is just 0.6 km away from me. Driver call back me about my position but after that he has not responded and found that he has switched off his mobile. After waiting nearly 40 minutes I cancelled the trip and took an Auto-rickshaw with higher price. But I found a cancellation fee of Rs. 40/- in my account which is not my fault.
I therefore, request you to look after this matter and take step against the driver.
Please take care of cancellation fees which was charged on me without any fault.

I took an uber go to prasad exotica from Lake town . I applied the coupon and it should success. But on completing the trip I had to pay rs 65. Instead I paid 115 .the trip was from Lake town and I also applied the coupon code successfully.. it has been 3-4days when uber isn't initiating any refund and ignoring my mails . A serious step should by taken against the worst taxi service organization .

Hi

This is my second mail in a month but seems uber not at all concerned about customers.

Clear fraud is happening with due approval o[censored]ber.

I have been booking cab under pool and everytime booking charge is claimed as 49/- but on reaching destination driver claims for 97/-.

Why this is so also to my surprise no of times i got drop at 49/- as well?

This is loot hence need revert & refund asap for my multiple trips

My contact no is [protected]

Liji

I hav book a cab on 21/04/2017 and i talked to the driver he said he is coming but he didnt come and he cancel the trip. N again book a cab ride estimate was rs 99 but the driver took rs 162 from me. 63 ra was the cancelation charge. I didnt cancel the cab even i had to w8 for long tym n u chrged rs 63 on me. This is wrong it will effect the goodwil of your company. U sud punish that driver n refund me

I am Mr. Saibal Adhikary having email ID [protected]@yahooo.com. is frequent user o[censored]ber India. On 20.04.2017 I booked your rental car from Netaji Subhash Chandra International Airport, Kolkata along with my wife. The driver along with the car arrived after around five minutes later . We are carrying two suitcases out of that one is cabin baggage & the other one is normal. The driver initially didn't open the boot where the suitcases could be kept. So I request him to open the boot, reluctantly he open the boot sitting in his driver's seat. I have to pull up the cover & kept the suitcase there, As it was a mini go car I asked him where to keep my cabin baggage, he just opened the front door & threw my cabin baggage in the front seat. I didn't told him anything at that time. After he start his car he told me that I have to pay him add itional Rs. 100/- as parking fees which I refuse & told him that whatever bill will be charged in the machine, I will pay only that amount. Reluctantly he agreed. After reaching home again on asking to open the boot he very reluctantly open the boot still seating in his driver's seat, I took my suitcase out & the cabin baggage . He didn't even bother to come out even once to see that everything is o.k. with his car & the cover of the boot was still opened & started drive away . I shouted & told him that the boot door is open he then came out & closed the door & then drove away, I am just asking you is it the duty of the passengers to open the boot door & then close it after taking all the luggages in & out & the driver will be sitting in his seat. The driver's name was Sankar driving a Maruti Alto & the number of his car was WB 05 4558. I am a frequent Uber car user but now onwards I will not avail your car in future unless I get a favourable. reply from you. My daughter is a daily user of your company's car but now she is also thinking otherwise. Otherwise I have always find friendly drivers in the past, this is the first time we are facing this type of behaviour from your drivers.

Saibal Adhikary,
Tel.: [protected].

I have booked this uber from satragachi railways station.Driver's name Manoj car no. WB19H7424 pH no.[protected]. Told us to wait in a bus stop since 1 and half hr. After calling him so many times he was still in his place and was not coming to pick. At last call he was behaving very badly and talking very badly and roughly. We told him either to come and pick us or eles cancel the booking from his part as it was not our fault rather his.
After his cancelation we were also charged cancelation fees.
I would request you to look after our matter and take step against the driver.
Please take care of our cancelation fees which was charged on me without any fault.

Atashi Banerjee

I booked Uber from Noida 93-A to Sir Gangaram Hospital on the 20th April 2017 at 12.30 pm. The driver who came to pick me up was different from the one that Uber app. showed. Half way thru when he started behaving unprofessionally like taking a longer route and rash driving, I asked for his licence. Initially he said he does not have one. Them when I insisted, he waved a small document saying that this is it. The document did not have any picture of him. I asked him why is he driving somebody else's car, he said, "the Uber authorities know of it and have given the permission. Also that I can go and complaint to anybody I want and nobody will take any action against me" . He told me a false name and then I checked his True Caller ID which showed his picture with a different name. He even threatened to end the trip, which I did not take as I was late for Doctors appointment. He deliberately took a longer route.
This wrong identity drivers is a serious Security Lapse on the part o[censored]ber
They have still not responded to my complaint with this regards.
I am attaching 2 documents:- one the original trip details. Second the details of the driver who drove me.

I tried booking Uber today to go to Gorai-2 from Oberoi mall. But didn't get any booking confirmation and was sent with a message saying my booking couldn't be completed. So I booked an Ola and travelled. Meanwhile as I was waiting Ola driver, I got a call from one driver asking for place of pickup. He happened to be from Uber which I came to know after I receive another call from Ola driver. I did not get any number of this driver from Uber nor a booking confirmation. Still cancellation charges of 60 rs were levied on me
I want same to be refunded

Thanks

Vinayak Samant
[protected]

I just booked cab for a ride from C-108, Sarojini Nagar to Chhattarpur and subsequently cancelled as I had to reschedule my trip. The on line cancellation status continues to read as "please wait" for the last half hour or so.

Pl confirm cancellation of trip without any delay.

Thanks and looking forward for your help

H L Razdan
[protected]/[protected]

Hi Today 20/4/2017 I have booked the cab at morning the first cab driver come to different place I asked the driver come to other side but he did not come he canceled the trip another driver did the same third driver come and dropped my home he charged me Rs. 204/- actual charge price Rs 104/- but it shows 100 over due because first drivers come to location he cancelled the trip and 2nd driver asked me to cancelled the trip that is drivers mistake but uber charged me please do the needful
thanks
Prathap

Dear Sir,
I m uber partner.
please suggest me how to get incentive in uber.

Last week i dont get any incentive in the payment i get.

and what is the deduction scheme coz 180 rupees deducted from earning.

Total earning 6020.81
Deduction 180
Earning after deduction 5840.81
Cash collected 4886

Deposited in account 985.

As u can see in the statement, have not received any incentives even driver having acceptance =90% and earned money in peak hours which is 1 PM to 4 PM and 8 PM to 11 PM .

The earning for me is only the incentives, right now the amount i earning, is only for the driver salary and petrol expenses.
Please do needful otherwise i have no option rather than left the earning from uber.

I have tried a lot to conatct the customer care at udaipur, rajsthan, india but no one replied me.

Thanks
Meenakshi Parihar

[protected]

Uber during every offer calculates the longest distance path and applies the surcharges during any of its offer. These days uber is offering 99rs fare for 9km in UberGO, and distance of my home and office is 9km only in google map, but Uber while booking the cab and calculating the fare unnecessary takes the longest route and calculates fare with surcharges which generally sums up tp 200rs. This is clear cheating and causing trouble for me and all other commuters as well.

Dear Uber my registered mobile number is [protected] please tell me when will I receive a refund for the amount that I have been over charged for the 2 trips I made on the 17th of April 2017. I was advised by both the drivers that I need to pay the amount and it will be refunded back since there was a system error. I at least expect an acknowledgement from your side and if someone could call me and explain why I was overcharged I wouldn't escalate the matter.
A very unhappy customer Raymond Dick

Sent from my iPhone
Raymond Dick

Hello i am chetan chowdhury very old user o[censored]ber cab service in kolkata as email id chetanchowdhury.[protected]@gmail.com as you can check my record in your system i am rider, uber partner and uber driver also. Today at 3.00pm (19 april 2017) i booked a cab in go service. My driver came to my pickup location and asked me where to drop after when i knew my drop destination he drive out and cancelled my trip without informing me or telling anything else to me. I didnt expect this from uber services i want you to take serious action on it for more details you can call me at [protected]. Driver name is satish his mobile number is [protected].

I took ride on 13th April, 2017 to go to Pune railwaystation from my home (dhanori, Pune) but Unfortunately i have hired Uber HIRE option which I don't know what is that. not even driver told me that this is wrong option chosen by me. after 2 KM driver asked me. from station, where you want to go, I said how come I need to go to pune railway station to catch my train. then he told me to pay 550rs and you can send your query by email to uber..so that they will refund back to me..
I have paid 550rs but generally I will pay between 150 rs to 200rs. I would request you to refund my money back.
Driver details.
Rupesh
Time- Thursday at 15.20 time
Car- Maruthi Suziki Swift Dzire.
Hope you will reply me.