Uber India Complaints & Reviews

I've mistakenly paid thrice payment to UBER Driver. I complaint to UBER against this, tweet so many times, called UBER driver for refund, complaint over mail. But still I've not received any update on this. Finally I want to raise a complaint against this. Kindly help me in getting my refund.

Hello myself Tarun Ramchandra Annavarapu, i m Bhiwandi (thane, Maharashtra). I used uber daily to reach office in midnight which we dont have public transport, so one day(march 16, early morning at 3'15) i booked uber, i forget my mobile in the cab on that day, i tried to my number soo many times on that same time and tried to contact driver too.. i tried to contact uber after so many days now i got reply from uber like they are not responsible for that, if driver didnt get that whatever missed the customer property then why they are not giving next customer details after my trip which i m asking which they found that property. How uber say this they are responsible for this, i trusted them and we used we pay and they ae answering like this.

I had paid the asked amount of 535 rupees to the driver and he collected the money and drove away.

Later I find out that I have pending charges of 185 rupees that I apparently failed to pay to the driver— which makes me suspect that the driver probably reported that I didn’t provide the full sum in cash.

I am not paying this extra 185 rupees and am unable to book another cab without making this payment.

Sent a parcel from Marol Andheri to Goregaon which is not delivered this was sent today at 5 p.m. (13.04.2022), The delivery status shows delivered but the parcel has not reached the client till now i.e. at 7 p.m. Not able to contact the uber driver for lack of his contact Number or customer support from Uber

I had book a ride on 13.04.2022. After completion of ride, I paid amount through cash but Status of ride show unpaid on uber app and also i got an email that payment is pending and due on next trip. The relevant screenshot attached for your reference. kindly resolve my issue...

I booked Uber from Agra to Gurgaon on 6th April - payment mode Paytm. At destination, the App did not close the trip. The driver insisted that in his App the payment mode is Cash. He promised to return the cash in case later, when the system function properly, if he gets paid through Paytm also. I paid fare in cash. Later, I found that my Paytm account also has been debited for the fare. Uber help has no human interface and responses are robotic. Needless to say that the driver does not pick up the phone.
UBER help has given credit of Rs300 only and say that nothing else can be done. It has not taken into account that there was problem in Uber system due to which the trip did not close at destination to show me mode of payment. The driver took advantage of it and said that the payment mode is cash and asked me to pay fare in cash. He promised me to refund the cash in case he gets paid by Paytm also. I paid cash Rs 2200 fare in cash in addition to toll tax and state tax. I didn't want him to stay back till Uber app close my trip. Later I found that your app deducted Rs 2200 from Paytm and the driver has no intention to refund. His owner phone number [protected]. He does not pick up the calls

It is CLEAR CASE OF CHEATING IN WHICH Uber SYSTEM HELPED him.
I[censored]ber don't take any action now, it will encourage him to resort to this practice again. Also, I being your long-time customer, feeling CHEATED for being considerate and nice!!!

I have taken a ride on 1st april wherein i have booked the cab from Nagpur airport.
The ride was a cashless ride but at the time of ride completion i have paid ride amount 930 rs via gpay directly to drivers gpay account.
Now after raising the concern in the uber app via their help support section and attaching the screenshot of payment too, still my issue is not resolved.
It is still showing payment due for rs 930 of...

This weekend i.e, 8th April and 9 th April, during afternoon, I wanted to travel from Hamdard Public School to Nizamuddin. Same on 9th April I wanted to travel from Sarai Kale Khan to Hamdard Public School Talimabad.
But often it happens that Uber drivers are not willing for their service. They prefer their dream and comfortable destinations and thats results in the wastage of valuable time of the customer.
One driver cancels and the ride shifts to the other driver, again cancellation and shifting of rides. This is ridiculous and should be dealt with some serious way of sorting the problem.
Once I got good service from my residence to the airport during early morning time. I thought Uber is the best but now it's the same like others.
Kindly consider my problem- once ride is booked and confirmed driver should do his duty by accepting the work.

Dear Team,

At 10:30 I booked the uber, uber person called me I ask for the location, after that he told me I am not visit your drop location I will drop before that location he cut the call & he didn't pickup my call & didn't cancelled my trip. I have no option to call different Uber book. I waited last 1 hrs till time he didn't cancelled my trip what's type of misbehaving is there.

I have booked an intercity Cab from Noida to Gurgaon today from Uber with the fare of Rs. 1106/- Accordingly by comparing with other alternatives, have booked the Uber cab. The driver enquired about the total fare shown then only he started the journey and dropped off as per the uber route shown in his mobile.
As soon as my journey was completed to my surprise, I show two amounts have been debited from my wallet i.e. Rs 1106 and additionally Rs 575. I have even paid Rs 310 extra in cash to the cab driver. The total fare became Rs 1991.00i.e Rs 885.00 higher than what it fixed initially.
I immediately reported the issue to the uber help section, but they are justifying the validity of RS 885/0 excess fare taken and illogically dropped my complaint and denied a refund of the excess amount collected.
It is a clear-cut case of manipulating the fare by hiking 80% higher and unethical practice of doing the business and shall be treated as misleading with intention of cheating the customer. Even Cab Driver Mr Vinay [protected] is surprised by this increased fare by uber and even by repeated complaint, the driver was not contacted by Uber to hear his version.
Requesting Senior people from uber to examine this malpractice and do justice by refunding the excess amount collected to live it up to Uber’s reputation.

As confirmed by driver and monitor by me, not deviation of route has been taken what shown in mobile.

Uber drivers are too bad... They don't accept the ride...even if somehow they accept, they start asking so many questions like where u will go, is it in cash or online ..how much payment it is showing...etc. after taking the details they transfer the ride to other and it goes on ... It's a harrasment to a uber users... For all this nuisance users have to keep waiting for hours and hours...
In this such a hot weather if consumer ask to turn on the A.C they simply refuses by saying that they are not allowed to start the A.C... The uber company must look into all these things.. becoz of this all mischievous things which drivers are doing the company will be defamed

We Booked UBER - the driver started the trip and then on the way informed that AC was not working. We asked him to drop us back to our pick up point. On reaching the pick up point their was a charge of RS 144 to be paid which we refused as its the fault of the UBER driver who did not inform us about the faulty AC. Hence I hereby request UBER to take care of such issues in future.

My name is akash rudagi.On 17 feb i used uber auto and i paid cash to auto driver, but in uber account still its showing pending payment.As i attached photo of that

My mobile number is [protected]. Kindly clear as soon as possible

No autos not coming on 6/4/2022.iam trying to go with uber auto .looking for 5.30 to 7.30 no autos is coming

I have booked a ride today. The initial estimated fare was 305 and the final fare was 529 which is far far higher than the estimated fare. Please look into the matter and refund my extra charged money. Stop looting your consumers.

I am facing cab booking time...some one accepted the booking while he is another ride how can possible ...your wasting the people time and playing with people nessaseries.
I am booking 2 rides in different mobiles same issue happend...what is the issue with uber guys...lay off the your service like this go in future ...never will belive uber 🤔 for bookings ...

Thank you ...

The driver named Mallikarjun Ravutappa Kudari, Car Registration number KA 41 D 0303 is a criminal and he tried to run over his car on me which could've killed me or seriously hurt me. I booked the cab for 4 people which he refused after reaching the location due to new COVID rules regarding not taking 4 people, so I asked him to cancel it because there was no such mention in Uber app while I was booking. He made me wait 5 mins to let the timer run out before cancelling, so i tried to take a picture of his number plate to file a complaint later and that's when he literally tried to run over his car on me. This is extremely serious. I have taken Uber 1000 times at least over last 5 yrs and have never come across anyone like Mallikarjun. He is extremely dangerous, rude and a goon. He called his 2 driver friends to beat me up outside my society. I had to file a police complaint so that I could go outside my society. Please requesting you to take strictest action against him otherwise I'll have to make a public post on Twitter, LinkedIn, Facebook and Instagram to let everyone know that Uber doesn't even take action against a driver when they try to run over and kill a customer. I have proofs of him trying to run me over as the security guard showed me the camera recording yesterday. Please take strict action agaist him or I am going to release the video and tag Uber in all the above mentioned social media platforms

I am losting my bag in uber cab and did not connect to the driver after few days i trying but no responce from the driver plesw connect to the driver with me

I booked an Uber rental at 10.50am on 1-Apr-2022 for 3 hours from 4.45pm. At 4.50pm when the car doesn't arrive, I tried calling the driver. His location showed 20mins away and he told me it will take him 30 minutes to reach. I told him how could he be so careless when I booked the cab in the morning. I had an urgent appointment for my child and could not afford to reach 30 minutes late for it - else I would have missed it completely, so I had to cancel it, rush down and try and flag a taxi.
INSTEAD of an apology I was charged Rs169. Completely unethical and illegal. When I contacted Support by email, they decline refunding me the amount and instead send me this - "You may not be charged a cancellation fee if the driver takes longer than the estimated time to arrive at your pickup location." When that is EXACTLY what I am complaining about!

Today I was trying to book auto or cab from 9:30 am to till 11:30. Some drivers picked my pick up but not came towards my location and also said cancel my ride .and waiting time showed 18 min and they even not moved his place . 5, 6 drivers behaved same . Then I had complained in Uber no one customer support helped me in this same issue. I had faced this issue for last many months . And Uber support services never helped me. They have very unprofessional drivers and poor services and even not took any action against the drivers .

I request you to kindly help me out this. And take strictly action towards Uber customer support and unprofessional drivers . They are not deserved be a part of this services .