Uber India Complaints & Reviews

On April the 3rd, 2022, at around 9pm we booked a short ride from Ramachndrapura, Bloonfeild Gardens in Bangalore to RK Gardens, New Bel Road Bangalore. the initial wait said 20 minutes, we waited with a diabetic brother in law, calling the driver after a 15 minute interval after his arrival time increased further. no response. after a 30 minute wait and multiple phone calls went unanswered, we decide to walk home at 9.40 pm, there being no the vehicle at that time of the night. the driver we got was Mohammed, Tata Indica, car no KA01AC8563, PIN number for this trip was 1448. we arrived home on our own and 2 hours later he has neither responded to us or cancelled the trip. this is the fourth time such an incident has occurred with Uber drivers where they do not arrive and do not cancel, forcing the client to do so and pay the cancellation fee. On principle, we decided not to. as of 11.30pm the driver has still not cancelled the trip and still will not answer. Uber needs to provide a solution by allowing customers to complain unreal time, not after the trip is complete, especially in cases of misbehaviour or unscrupulous acts such as these. This driver has a 4.8 star rating!!! who gave him the rating? he's the worst to date.

I had booked a ride at Hyderabad from App on [protected] at 0315 hrs of 31st March 2022 from Secunderabad to Hyderabad Airport about 8 hours in advance. A message appeared in app on my phone that driver shall report to me at my given address between 0315 hrs to 0330 hrs on 31st March 22. At about 0200 hrs of 31st March, a mesg appeared that some driver Mohammad shall report to me at 0315 hrs. I waited till 0345 hrs but driver failed to appear. And no phone came also, Driver did not attend my calls. I was to catch a flight. This is the trust o[censored]ber. At 100hrs of 31st March, a sorry msg appeared on my phone. I have lost complete faith on Uber, and I shall advertise this failure on all social media sites. I shall now not take any servicres from UBER.
Thanks for your cheating support.
S K Sharma
[protected]

Fraud uber driver, Today i was traveling from Raja Puri to Gole Market, uber driver (neeraj) forced to me for payment in cash, after when i reached my location i paid in cash of Rs. 220 (actual bill is 214). But in your uber app is showing unpaid. Please check and confirm, Uber scam driver or company doing fraud, fooling customer and harassing, there is no any customer support system, i dont know uber company is aware of this.

Driver fraud cancel the ride in between the trip & wrong route
He didn't open the car doors lock.
Car number-DL 1RTC 0895

I had taken a ride on 13/03/2022 and paid for the same by credit card but still it is showing outstanding in the uber app and no option to get it resolved even after trying several times. Not getting updated and still showing outstanding

Dear Uber,

I relied and booked Uber cab from Rohini to Rajouri Garden, New Delhi on dated 21st March 00.15 am. The driver reached on time with his un-maintaned noisy and dirty car i.e. Maruti Swift Dezire. I was travelling with my family. He was not even ready to turn-on the AC but later he did with difficulty. His car broke down with in 200 to 300 mtrs of distance and he left us at night on the road. He was asking for money which we didn't used but even we faced harassment. Me and my family faced too much difficulty reaching back home late at night.
I am now even unable to register a complaint for this issue on the application and the application also demanding Rs.91 from me. It's not the issue of Rs.91 but it's the issue of customer's complaint addressal which is lacking in Uber.
It's only your set questions and your set answers.

Hi,
The person from Uber came and took the packge for delivery. Without reaching the proper location, the driver completed the trip so that i cannot contact him. I reached out to Uber support and they did not respond to me as well. Not even answering when i asked for driver's number so that i can contact him about my package.

I booked a ride to malad driver messaged and asked were I want to go, I said malad then the driver canceled the trip stating that he will not go for small destinations. Then I got a discount from Uber second time we booked again driver called and asked for fare I said 88 rupees he said I will not go because fare is very low, I mean this is just not done. I must say Uber India is getting worse day by day. Something must be done. Drivers are pathetic and rude.

We lost our bag in UBer Auto KA03EA3591 and trying to reach Uber support from yesterday but didnt get any kind help or support from UBer in Bangalore. Please let us know how to get our bag from Uber Auto driver

The moto driver deliberately took a longer busier route, than standard route. He even stopped for filling petrol within the ride. He then abused me.

At the time of booking amount is less, but after taking the ride amount is too high. Please resolve.

Journey on 25th March to RGIA Airport from Begumput Road

Driver asked me to Pay Rs.865 on reaching the destination..I said its non cash trip..He said he has not recd. the payment as its still showing on his app to Pay 865 in cash..else he wont let me down and locked the car ..I paid thru paytm to his Mobile No.[protected] and moved as i had a flight to catch but after few minutes money even got deducted Rs.822.55 from my linked wallet as well from Uber.

On Dispute, Uber only paid me Rs.300 as credits in my Uber app which is not acceptable to me ..It means this trip costed me nearly 1400 ..Uber is not refunding the whole amount.
Rather they should compensate me well even for their bad service as well..So many times drivers canceled my trip in this booking as well..Every time automatically new booking getting done ..Finally the driver and Uber Cheated me on this trip. I even attached two receipts as well.

I had been charged twice for one ride.
First charge was against my corporate credit card, but it shown failed payment in mail which i get from uber, hence in Uber app payment was showing as outstanding, so i cleared that amount thru my paytm account.

Later on, thru my credit card company notification i got to know that even the first payment thru my credit card has also been done & paid to uber...
Now 2 issues.
1. I need refund of my second payment thru paytm, which i did, after Uber's
information that first payment not done.

2. i need corrected invoice for the first payment which i did thru my credit card, since it was a payment thru corporate credit card, and i need invoice for the same to settle that expense with my company.

3. i need a compensation against the harassment which i faced in last 1 week
from Uber support team, i was sending mails to them with payment screen shots and full incident details given above, but they were not even seeing my
documents, nor verifying them and just writing same line of reverts and
documents like robots. I was asking specific need to documents, types or format, but they were just replying that same revert with copy paste mode. After a continuous chase i warned them to file FIR if they not resolve the things, they stopped replying my mails, and later again same robotic replies as was there in first mail.

Booked an uber cab on 25/3/22... Car no WB04G3629...The driver refused to turn on AC despite scorching heat ...the company (uber) is charging us for ac but they are not in compliance in their action...

Booked an uber cab WB04H2382 on 24/3/22 ..the driver misbehaved and refused to turn on ac..but the company is charging us for ac..

Respected Sir, I Have booked Uber India today from Ultadanga Main Road, Jyoti Raksha Hospital Kolkata 700067 during booking Total Fair was Showing Rupees 346 but after reaching destination which is Housing Colony sapuipara Bally Belur Howrah 711227 driver Mr Sayandeep Mondal Who is good driver tolde me to pay Total Rs 811 (711+100)fair and tax which is very much Expensive nd excess which at the time of booking not given to my knowledge by driver and I paid him Rs 811 in cash so kindly I request you to please refund that excess amount which is charged from me without my mistake and knowledge at time of booking.

Booked Uber Taxi on[protected] at Koramangala . Driver did not reported to the spot even after call and then he cancelled the call. His name sown in Uber app as Vinay Kumar Hg

However, to my surprise, Rs. 63.21 is deducted from my wallet automatically, . It shows in the app as driver cancelled the trip. This is unacceptable to me. Kindly refund the amount back to my wallet immediately.

Chandrashekhar Bhat
Mob: [protected]

The drivers in kolkata and the ongoing ride I'm taking are not willing to switch on the AC in this heat inspite of paying such hike rate to Uber. We're have great difficulty with each and every driver we are getting. My ongoing cab number is WB07J5934. The ride was taken on 22nd March 2022 at around 2.15 pm and inspite of pleading so much the driver failed to switch on the AC during my condition of pregnancy. Please take som harsh action against him.

An uber cab passed me dashing my left arm though i was walking by the side of the road.

I had the worst uber trip today. I have been booking an uber back home along with my friend who lives near by. We share a ride and split the fee. We would always ask the driver to make a stop near by with which they had no problem with. I asked the same to my driver today to take a different route which leads to the same destination, he said that wasnt possible yet we agreed. I had asked him to stop for a second in the middle of the trip as I had to get down. The driver refused and started yelling at me. He started insulting my family, upbringing and he said some other things in Tamil which I did not understand. I felt really humiliated and deeply hurt by his abusive words. All I had asked him to do was stop for a bit on the way so I could get down, but the driver insisted he would drop us both in the location we had entered (my friend's house). He started talking about how he isnt paid enough to make stops and how it's his vehicle and how I have no rights to talk about what route he has to take. This was a very traumatic encounter for me as the driver started to curse at me and shout at me. He even dared me to talk to the commissioner, prime minister etc and that he would handle all of them. I wanted to take further action regarding the driver's abusive behavior but disappointingly Uber does not show any of the ride details after the ride has ended. The only information I have about the driver is his name : Sundaravadivelan.
I'm just an 18 year old college student who just wants to get home soon and I feel like I dont deserve such a rude treatment from a driver.
.Verbally abusive drivers such as Sundaravaduvelan are the reason why young girls like me feel traumatized and afraid to take an Uber home. I really hope Uber can take proper action regarding such matters.