Uber India Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about Cab payment Refund.

It occurred on: 3/05/2022 (May, 2022)

The issue that I have experienced was:

Hi,
I'm writing this to inform you that last year on 2nd July, 2021 I had a ride. I chose an online payment option but could not pay due to an internet issue. I paid in cash. It is very much understandable that the...

Hi,
I m writing this to inform you that last year on 2nd July, 2021 I had a ride. I choose online payment option but could not pay due to internet issue. I paid cash. It is very much understandable that driver would never leave me without payment.

Thereafter I didn't use Uber. On 04 May, 2022, I booked for a ride and choose Amazon pay option with coupon of Rs. 75.

I found that instead of confirming my booked right, apartment of Rs. 270.90 debited from my amazon pay and coupon of Rs. 75.00 was also taken.

I could not understand why that amount has been taken as I booked ride from Amazon app not directly from Uber app.

Finally I understand from the trip details that 90 days older online payment has been adjusted from my amazon pay without my consent or knowledge whatever may be.

I have already paid that amount in cash to the driver otherwise driver would not leave me without payment.

But anyhow that payment was still pending in the Uber app, not deleted from the app from your end after driver confirmation also.

My question is how can U er take double charges for a single ride. Uber authority is very much aware that driver received the payment.

From Uber app the customer support team is saying that they are unable to adjust as iit is 90 days older trip but
they can take money after 90 days to cheat the customer. It is a very wrong, dishonest and unethical business policy.

I request you to look into the matter and refund pay payment Rs. 270.90 + Rs. 75.00 = Rs. 350. 90 immediately.

Hope I'll get relief and prompt reply. Above all there is no contact number for the customer support which is very pathetic system.

Thanking You
Contact no. +91-[protected]
Alternate no. +91-[protected].

Hi team. Yesterday I had trip through uber, while making payment through phone pe payment status was success but the cab driver focefully done another payment for the same trip. I will send you both transaction copy for your reference. 1st payment paid to UBI bank and second payment paid to SBI. I request you to kindly resolve the problem at the earliest.

Today I was ordered Uber cab as it show Rs 417.25. I noted that it accepted. When cab came took me to H S R layout from t c Palya main road. I asked driver how much pay? He show it is Rs 504.
It made me surprise about it increase over Rs 90/-.

Is it cheat or fool me over fare calculator.

Let me know what it wrong with price.

See attachment

Thanks.

I booked an auto this evening as usual. The driver had issues with the auto and took a different route to my house which was quite far. I agreed thinking at least it would be okay as i had my wife and daughter. The driver stops in between and asks us to take some other auto. i had to wait and book another auto to come home.
Questions that came in my mind.
1. Does Uber not check the vehicle condition start of day or take an update from driver?
2. Is it okay to drop customer's anywhere other than the intended destination, I know vehicle can have issues, but does the company have no liability to arrange for a different vehicle. Instead ask the customer to search something else.
3. As it's an online payment, I paid the amount without the service .

While booking the ubergo from Faith Arena, Rangpuri, New Delhi to Krishna Apartment, Dwarka Sector 9 Plot 13, New Delhi the rates were Rs. 289.38/- (which was already higher rates than usual). We usually pay Rs. 170-Rs.230/-. But at the destination, uber app reflected total charge of Rs. 561/-. On complaining to the driver that the rates are higher than the rates confirmed at the time of booking, driver said that this can be the issue of app. He cannot do anything. He insisted to pay Rs. 561/- and complain to the Uber company. The route taken by the driver was usual route- there was no deviation in the route of travel.
We are very disappointed by this uber experience.

Date: 01 May 2022
Upasana Varu-[protected]/[protected]

Sector 9 Plot 13, New Delhi the rates were Rs. 289.38/- (which was already higher rates than usual). We usually pay Rs. 170-Rs.230/-. But at the destination, uber app reflected total charge of Rs. 561/-. On complaining to the driver that the rates are higher than the rates confirmed at the time of booking, driver said that this can be the issue of app. He cannot do anything. He insisted to pay Rs. 561/- and complain to the Uber company. The route taken by the driver was usual route- there was no deviation in the route of travel.
We are very disappointed by this uber experience.

Upasana Varu: [protected]/[protected]

Date: 01 May 2022

Hi there,

I would like to bring your notice towards the service you offer. Day by day Uber service is getting pathetic. The wait time looks like more than 10-15 minutes. Even when you're ready to wait so long then Driver cancelled the service at his end.

Please upgrade the service otherwise I would not think even a single time to switch on other apps.

This is not the first time but I am getting this issue every single time when I book Uber. You are losing your credibility.

I am staying in Gurugram, Haryana. My sister booked a cab today through uber. She boarded and they left. After covering few Km, the driver knowingly took a wrong turn and continued to drive despite of my sister shouting from the back seat to stop the car or she'll jump. As soon as the driver reached to a turn and slowed down before entering a godown sort of place, she jumped out of the cab and ran to save her life. On the contrary when she dialled Police, the women constable said to wait there so that the PCR could come. Now that man who must be in his 40-45 could have come along with some of his fellow and could have done wrong with me.

I really would want Uber to expel that cab driver and take strict action against him so that at least no other girl or women could feel so unsafe like i did today.

Date of recent incident : 2nd May 2022
Client name : Dipaneeta Roy
Client number : +91 [protected]
Description of the incident : Past few months this issue has been re-occurring several times now that whenever I book a ride from a location to my home address the uber drivers calls me & ask about the destination address . After listening to the destination address they agree to come & pickup but when its just 5 mins of pickup time left the ride gets cancelled by the driver . There are days when continuously 2-3 rides are cancelled by the drivers & to get a proper uber cab ride I have to wait for 1-2 hours . Today also similar situation occurred when 2 rides got cancelled by the driver & now I took an auto to reach my home .
Most of the times I book a uber cab from Chandanagar, Hyderabad to PBEL City, Hyderabad which takes approx. 45 mins of time and in this route due to unknown reason the cab drivers create a problem . Either they hear the source/destination address & cancel the ride or over the call they decline to come & pickup the passenger . In weekends its horrible situation as I never get cabs in any time of the day so I have stopped looking for uber ride on Sat, Sun . But now the problem has expanded to weekdays also . I think so on ride cancellation there is some amount deducted from the passenger also where there was no fault from my side .
Desirable resolution : I would urge Uber India to take strict actions about the situation because this has caused lot of hassle for me . There are times when aged people want to get a ride to some place & if the drivers are irresponsible & unprofessional then where would the common people go ? From whom should we seek help ? I remember in[protected] Uber cabs used to be one of the best options in Hyderabad for rides but now that trust & confidence is fading away .

I reached airport thinking I will get Uberr XL ride at approx. Oo 30 hrs on 1st May 2022. Surprisingly there were no XL and every request send was cancelled.

Is this how local Uber operates

I booked a cab on Uber on 30th April 2022 which was canceled by the driver but I had to pay Rs. 57.71. Before this, at least 2 to 3 more drivers canceled my booking and because of this, I was about to miss my train.

But my question is why was I charged money even though I didn't cancel it. I want a refund. Uber India please look into the matter.

I booked an uber go today evening. At the time of booking the fare shown was around 353 rs. So I booked it. But at the end of the trip, uber claimed the fare as 856 rs. How can uber increase the amount this much? If I knew beforehand, i wouldn't have booked it. This is complete fraudulent. The driver even didn't come to my location. I had to go to him by walking like 5 minutes. And then this problem. How can a shown fare increase more than 500 rs after the trip end?? I want my money back..

My trip started at 6:33 PM on 25-04-22 from kapashera new Delhi to palam vihar. My fare was Rs. 245 and I have paid the entire amount with 5 rs extra to the driver (Mr. Manoj Kumar) in cash. But, still an amount of Rs. 245 is shown as outstanding in UBER apps and I have not been able to hire any UBER taxi.

My driver asked me to pay him on his personal paytm after that he didn't updated the statement that i paid and uber is showing i have pending money and i cant use the app anymore bcuz i wont pay double

Forgot/lost my CONTIGO insulated water bottle during my last ride with Uber Auto from Miyapur to Moosapet. The driver's name is DAVID. The fare was Rs.149. Would appreciate if the driver is contacted and find out about my water bottle left in the auto while getting out of it.

I want to complaint against Mr.Suraj uber auto rickshaw driver, vehicle no. MH12KR0622.
i booked my trip from uber app from vishrantwadi bus stop to tingre nagar lane no.11 it is a short trip.
Mr.suraj first he picked the trip and called me asked me where is the drop, and i answered drop location is tingre nagar so he disconnected the call and rejected the drip due to short distance.
and i want to ask uber india that if your drivers don't want short trip then why the first pick the booking and after they reject the trip, time waste of passenger.
please take an action against uber india and that driver.

Plz cancel the license of these rider
and you can cancel the ride
DL1ZA5288

I had make two payments for my ride today in Gpay and Uber App. On raising multiple tickets, there is absolutely no response or support. There is no option to track the concern as the the request disappears with a message 'We have received your message'. Poor service from Uber India.

UBER INDIA Negligence to provide assistance over Theft of Mobile by UBER driver.
They have one of the poor customer service but overpriced service.