Uber India Complaints & Reviews

Hi
I am Shivangee. I am registered with Uber with my personal phone number and not my email id.
I had a trip from Gandhipuram Tamilnadu to Podanur Railway Station Tamilnadu with uber. The driver first was standing at a particular location and was not moving when I called him he was telling me that I am dropping customer there was no such indication on app. He was actually wasting our time because i had told him to hurry because we had to board a train to Bangalore. I was giving him uber call so he messaged his personal number on uber app so that i should contact him on his phone and not on uber app. Since I did not call him on his personal number he was not picking my uber call and was hanging it so many times. He finally picked up and asked me to come to his location. When I reached he asked me for 50 rs for waiting(this was his first intention for taking up extra money when he was not moving his car) and secondly he asked 100rs more on the fare and said the current charge given by uber is 5 years back and uber has not updated the same. He started the car after arguing and started sending voice messages on whatsapp to someone in Tamil language(which was unknown to me since I was a tourist). I could only figure out that his voice note was all about picking up and dropping us to different location than expected. Than he started driving in opposite direction and was hiding his phone. I was tracking the route so I asked him why are you doing so he told he is taking me from shortcut and he told the google map is wrong.
I call uber safety and discussed all this to them. The driver got angry and he started driving rashly and he stopped and threw us out of the cab and told to find other he was not even speaking uber customer executive. He was so angry that he could have hit me but since I was on call he could not do anything. He just held his head and started getting angry. We dropped the trip in between. And we were saved.

He had a big plan of raping me since we were three girls in the car or theft or something serious. Since he was continuously on phone and not concentrating on trip and taking me in wrong direction.

I compliant the same to uber but it seems uber has not taken any action on the driver they instead charged me. My question uber is why did they still didn’t take any action on my on the spot complaint? Are they waiting for some terrible cases to happen because of this driver?

I am dropping my email for contact. So that I can share further proofs to this incident.

Shivangee Singh
Email: shivangee.[protected]@gmail.com

A charge of Rs64.77 is shown in the app against me where as it due to cancellation made by driver after he he enquired from me before coming at the meeting point and I told him the destination location.
Perhaps he did not want to go that destination.
Then I was compelled to book an Ola.
Since then I am booking Ola only til the above wrong charge is not removed.

Hii uber india
I took a uber ride on 14/05/2022 from the airport to my home in patna, an as usual i paid the driver 274 rs in cash, but when again i tried booking new ride next day the app is showing pending payment of rs 274 for previous ride and asking me to pay, like how you one should apy double for the same ride. Do review and resolve it as soon as possible so that i can continue to use uber service.

I Babban Mahto came from patna to IGI International Airport on[protected] at 6 p.m. alonwith family and booked an uber Cab from IGI International Airport to IIITD Gate no.1 my residence palace at but the car was smallest (Vegon-R). There were no space for putting in bag. I asked my son to book another spacious cab but uber driver was ungry misbehave with me and used unfair language. Keeping in the view of above pl. take neccessary action in this regard.

I was on my way to MH03AW0351 Pune in the morning of 11/05/2022 at 9 o'clock at Sector 8 Airoli Circle with Uber car number MH04JK4986, Car driver name Faiyyaz Khan hit my car hard.The rear of my car was damaged.The Uber driver had promised to pay by sending compensation money to gpay until then, because of that time he did not have money. But three days later, he did not send the compensation money and now he said do whatever you want, I will not pay. That is you should be strictly taken action against Uber driver Faiyyas Khan car number MH04JK4986.

your faithfully

Adv.Pramod Ghodke.

Mobile no.[protected]

Hello

Date: 13/05/2022 @ 8.48 am
Client Number: [protected]
Today I took UBER Taxi from Chennai Airport - Domestic Terminal to 36th Street, Nanganallur, Chennai. I confirmed the pickup at Rs.197. The driver does not know the correct route. We stopping and asking auto riders.

Finally when we reached the destination, I was charged with Rs.292. It is 50% more than the fare confirmed at the time of booking.

If a driver does not know the route, it is not my mistake.

I must get the refund of excess charged of Rs.95 back.

Hi, This is Murugan holding Uber taxi account with mobile number +91 [protected] email ([protected]@gmail.com) I have maintained Uber voucher till Mar 2022, but First week of March 2022 My uber voucher amount Rs.1000+ it has converted into Uber cash before vouchet get expiry, after that updated rs.600+ in uber cash, Now seems my Uber cash amount get zero.

My question is is there any expiry for Uber wallet??
and without my knowledge why you guys converted voucher to uber cash not Uber cash also theft by Uber company.

check and confirm what happend in my account with brief explanation without any delay..

Constant cancelations of rides in very high frequency by drivers and they wait for customer to call and ask them to cancel the ride.
Customer is charged the cancelation charges in such cases also.
Highly unreliable and can't be depended on in emergency or urgent situations.

At kochi airport today the drivers asked rs 700 more and on being refused cancelled ride. It was being done for everyone

Hi - I have been using Uber in India for a long time, however past few months uber is the worst experience with cab services. Every time we book a cab, the driver will accept the booking, call immediately ask where is the drop of destination and then ask us if we can cancel it, if we don’t cancel the ride, they would make us wait for 20 to 30 mins and then the driver will cancel the ride and another driver will get assigned who would follow the same way of cancelling the ride. I am wondering i[censored]ber really knows about this issue or they are ruled by these unruly drivers. I[censored]ber cannot manage such services they should not be providing such services with OPT and unable to manage their drivers.

Hi Team,

I used uber service while booking the Auto on 5th May 2022. Actual initial trip cost is Rs. 89 but I have paid by cash to the driver Rs. 120 since it was shown the amount Rs. 120 on Uber app after completion of the trip. The amount in the app was shown again the initial cost Rs. 89 after paid. Hence, I have paid extra Rs. 30 due to the incorrect amount displayed in the app. And, when I have raised the issue with Uber team, they are asking to pay an additional of Rs. 59/- instead of reverting back the amount Rs. 30/- which I was supposed to get back.

Please look into this issue and do the needful ASAP. One more thing, which is really frustrating is being unable to contact your team over the phone or email since nowhere is found in your app or website.

Thanks,
Krishna
[protected]

We have made the payment via credit card but still the same amount is showing as Balance from last month in the current bill & we are asked to make the payment.

The transaction of the payment made in attached herewith.

Kindly request you to make the necessary changes, revise our bill and revert

I had paid for the parking at Howrah Station 2B parking area on request of the Driver Suresh and in the final bill I see that the bill includes the parking charge and when I asked him, he said that the bill does not have the parking charge. He lied to me. I must be refunded the parking charge alongwith penalty for the lie by Suresh Driver.
Bhaskar Dutta
[protected]

Dear Sir / Madam,

I am writing to you to raise an issue about Cab payment Refund.

It occurred on: 3/05/2022 (May, 2022)

The issue that I have experienced was:

Hi,
I'm writing this to inform you that last year on 2nd July, 2021 I had a ride. I chose an online payment option but could not pay due to an internet issue. I paid in cash. It is very much understandable that the...

Hi,
I m writing this to inform you that last year on 2nd July, 2021 I had a ride. I choose online payment option but could not pay due to internet issue. I paid cash. It is very much understandable that driver would never leave me without payment.

Thereafter I didn't use Uber. On 04 May, 2022, I booked for a ride and choose Amazon pay option with coupon of Rs. 75.

I found that instead of confirming my booked right, apartment of Rs. 270.90 debited from my amazon pay and coupon of Rs. 75.00 was also taken.

I could not understand why that amount has been taken as I booked ride from Amazon app not directly from Uber app.

Finally I understand from the trip details that 90 days older online payment has been adjusted from my amazon pay without my consent or knowledge whatever may be.

I have already paid that amount in cash to the driver otherwise driver would not leave me without payment.

But anyhow that payment was still pending in the Uber app, not deleted from the app from your end after driver confirmation also.

My question is how can U er take double charges for a single ride. Uber authority is very much aware that driver received the payment.

From Uber app the customer support team is saying that they are unable to adjust as iit is 90 days older trip but
they can take money after 90 days to cheat the customer. It is a very wrong, dishonest and unethical business policy.

I request you to look into the matter and refund pay payment Rs. 270.90 + Rs. 75.00 = Rs. 350. 90 immediately.

Hope I'll get relief and prompt reply. Above all there is no contact number for the customer support which is very pathetic system.

Thanking You
Contact no. +91-[protected]
Alternate no. +91-[protected].

Hi team. Yesterday I had trip through uber, while making payment through phone pe payment status was success but the cab driver focefully done another payment for the same trip. I will send you both transaction copy for your reference. 1st payment paid to UBI bank and second payment paid to SBI. I request you to kindly resolve the problem at the earliest.

Today I was ordered Uber cab as it show Rs 417.25. I noted that it accepted. When cab came took me to H S R layout from t c Palya main road. I asked driver how much pay? He show it is Rs 504.
It made me surprise about it increase over Rs 90/-.

Is it cheat or fool me over fare calculator.

Let me know what it wrong with price.

See attachment

Thanks.

I booked an auto this evening as usual. The driver had issues with the auto and took a different route to my house which was quite far. I agreed thinking at least it would be okay as i had my wife and daughter. The driver stops in between and asks us to take some other auto. i had to wait and book another auto to come home.
Questions that came in my mind.
1. Does Uber not check the vehicle condition start of day or take an update from driver?
2. Is it okay to drop customer's anywhere other than the intended destination, I know vehicle can have issues, but does the company have no liability to arrange for a different vehicle. Instead ask the customer to search something else.
3. As it's an online payment, I paid the amount without the service .

While booking the ubergo from Faith Arena, Rangpuri, New Delhi to Krishna Apartment, Dwarka Sector 9 Plot 13, New Delhi the rates were Rs. 289.38/- (which was already higher rates than usual). We usually pay Rs. 170-Rs.230/-. But at the destination, uber app reflected total charge of Rs. 561/-. On complaining to the driver that the rates are higher than the rates confirmed at the time of booking, driver said that this can be the issue of app. He cannot do anything. He insisted to pay Rs. 561/- and complain to the Uber company. The route taken by the driver was usual route- there was no deviation in the route of travel.
We are very disappointed by this uber experience.

Date: 01 May 2022
Upasana Varu-[protected]/[protected]

Sector 9 Plot 13, New Delhi the rates were Rs. 289.38/- (which was already higher rates than usual). We usually pay Rs. 170-Rs.230/-. But at the destination, uber app reflected total charge of Rs. 561/-. On complaining to the driver that the rates are higher than the rates confirmed at the time of booking, driver said that this can be the issue of app. He cannot do anything. He insisted to pay Rs. 561/- and complain to the Uber company. The route taken by the driver was usual route- there was no deviation in the route of travel.
We are very disappointed by this uber experience.

Upasana Varu: [protected]/[protected]

Date: 01 May 2022