Uber India Complaints & Reviews

You may please refer my trips details and my grievance is that
(1) on 8th apr'2017, i booked your uber car (Swift dzire) to kurhinisetty sangha. Though it did not show the final figure of the trip, the driver showed the details of trip value in another way wherein he showed to me that the total trip cost is rs. 197/- with discount of rs.38/-. So he collected rs.160/- from me.
(2) in the return trip, when i traveled by your uber etios on the same day, the charges was shown by that driver for rs. 373/- which included the previous trip cost. Immediately i discussed through the mobile of that driver with the respective uber helpline man who advised me to pay the balance amount of rs. 38/- (As it is not discount in the previous trip) - and also the trip value of etios., concluding that it (Paid amount of rs.160/- to the swift dzire driver) will not carry forward further. Accordingly i cleared the amount to the uber etios for that trip.
(3) after that on the same day, i traveled to city railway station by your tata indica, where i got the advice of rs.243/- and i paid the same to him.
(4) but surprisingly, when i booked trip to city railway station on[protected], i was asked to pay his trip value of rs. 180/- (After availing 25% discount) and the value of rs. 160/-. Here again i tried to convince the driver of etios through the customer care. But he (Driver) did not accept even for the customer care words and so i was forced to pay the amount of rs. 180/- + rs. 160/- = rs. 340/- as i have to pick up the leaving train from the platform.
(5) from the above, you may please note that your drivers and customer care are not maintaining in their mobiles and the data updates properly and collecting the amount twice as explained above. You may check the recorded discussions had with your customer care had on 8th & 17th apr'2017. If you do not verify them, we will think that drivers o[censored]bers as well as customer care are looting the customer due to lack of technology with them.
(6) so finally, i expect the credit of rs. 160/- to my account. You may please note that such type of incident is second time to me. So now i am bringing to your notice with a hope that you would arrange atleast for the current incident said amount in order to continue my future trips with your uber.

I have booked uber for ride from NIAS, to Air India city office on very urgent work, in Bangalore at 1040hrs dated 18 April 17.
A driver came into contact but after keeping me waiting for one hour, he didnt turn up finally. He has always been telling that "I'm on my way to pick you " and finally turned away and gone. His mobile no.[protected] swift desire car.
It is unethical on the part of the driver.

Pl take necessary action and give me feed back. Otherwise I have to take appropriate action as per law on UBER for this unethical behaviour.
Dr V Bhujanga Rao, Former Special Secretary to Govt of India, phone[protected]

Hi

I was charged rs 50 for cancellation, how can this be done, when the driver mahesh kc is not picking up the call.

₹ 50

We'll connect another time, hemanth

April 17, 2017 | ubergo


09:19pm | time you accepted the request
09:27pm | time you cancelled your request

Requested pick up location | 18509 71, 29th main rd, kuvempu nagar, stage 2, btm 2nd stage, bengaluru, karnataka 560076, india

If you think this was a mistake, please visit help. Uber.com or tap help in the menu panel of the uber app and we'll make it right.


Collected ₹ 50
Cash

Above is the trip sheet which was charged... Please look in to this.

Regards
Hemanth

I was travelling by uber at late night, my uber bill shows me the bill to be ₹372 and my uber driver mr. Javed harassed me in the middle of nowhere to pay ₹608 to him, i have a my own hard earned money, i was out for work the entire night and could save just a little when the cab driver harassed me for paying him the money or he would beat me.
Eventually i had no option but to pay the money to him.
It's really sick how these companies take benifits of people at 3:00 am when a person has nowhere to go.

My Uber trip at 11.30 a.am was to Minister Road, Secunderabad and not to Hitec city or Kukat pally.At the time of confirmation the estimated fare was from Rs.120 to Rs.150 and at the end of journey neither the Driver Rai nor myself received any message on closing the trip.The driver contacted your control room and he was asked to report to the office.
Now I received message showing my trip fare as Rs.807 and my future trips are blocked.I had to hire the services of Ola on return and paid Rs.167. I sincerely hope you will correct the mistake and refund the amoount you charged in excess and oblige.

I cannot sign into Uber, it say account disabled. I have contacted Uber support several times and i get a standard response that i have violated their terms and conditions. When asked about the specific conditions that i have violated, i get no response. I have sent atleast 20 emails to Uber. They have locked my account for no purpose. Please take a not of this and request you to make sure Uber lifts the ban on my account.

My email id: [protected]@gmail.com, ph: [protected]

Yesterday I booked the uber cab from vaishali sector-4, rajkamal Banquets to mandawali talab chowk when I totally booked the cab that time the total payment shows Rs.202 in my phone. But when we reach our destination the driver told us that your payment is Rs.347.I asked him that this is not the right payment you charged by your customer or by us. or I asked him that the bill you prepared Rs.347 how would you create this bill from per kms. or some extra/night charge. Then the driver was misbehaving and said that I don't know about this I want only my payment. I want you to please refund Rs.150 for our payment.

On dated 17-04-17 I have booked Uber from Ghy Railway station to CRPF campus 9th mile Ghy under Vehicle Regn No AS 01 HC 0204 n I have paid Rs 340/- for 14 km which is exorbitant n unfair as I have paid Rs 170/- for same distance. Kindly arrange to refund the balance amount. Reasons for charging high rates may kindly be intimated.
Biplab Bhowmick
Sr. SUB INSPECTOR
GC CŔPF 9TH MILE GHY
MOB NO [protected].

While i was spending my weekend in bangalore, i received a notification in uber app that 'your uber is on it's way'... Firstly, i never gave any request for a cab and interestingly the driver details were from russia... I cancelled the cab and later i got the notification again that 'your uber is on it's way'... I removed my payment cards & wallet from the app and uninstalled the app to be sure, but, later i received an email that my card has been charged for rub 376 (In russia)... You guys talk as if data security is o[censored]tmost importance and here is my case where my card has been charged by russian cab (In russia) while i am in bangalore... I don't think i will be able to use uber app now... Alert to others as well!!

Uber will block your account for any silly reason saying that there "so called system which is same across 300 cities" has done it and there can be no personal intervention. This is a company of high "self esteem". They abandoned me on a road i had reached using their cab on sunday (16th april 2017) evening. Please do not choose to travel by uber or they can or will abandone you anytime with your account blocked without you knowing the reason.

On 15th April, 2017, I tried to book UBER cab from airport. The app was not working and an UBER support personnel helped in booking a cab. He was in UBER uniform and he told me that I will have to make a cash payment.
On reaching destination, the driver told me that apart from the ride fare of Rs. 862, I have to also pay 600 rupees since that is ‘Rider’s outstanding balance’. I do not have any outstanding balance in my Uber app and have been frequently using this app with paytm payments.
I had to pay 1462 rupees for my ride from airport to Sarjapur Junction.
. I was with my mother at the airport that day struggling for UBER cab. My mother was on wheelchair support and the flight staff had dropped her at uber zone, but I never knew we will have to wait for more than half hour for the cab. It was difficult for me to opt for another cab service then because wheel chair was already gone. Internet was working on my cell, only uber app was not working.

I suspect I have paid the outstanding for the UBER support staff member who booked the ride for me. And the driver did not allow me to get down from the cab without paying the entire amount.

The complaint I raised from UBER app was put to completed status without actual resolution of the issue. I was told they are not able to find the trip. Even I am not able to find trip in my uber app since it was not booked via my app. But the booking sms was sent to my mobile and it was an Uber support personnel who did the booking! Why is it my problem if you are not able to find the trip. You should check with your uber staff who was present at the airport that day and request them and the drivers to not cheat riders like me.

If I do not get a refund of Rs 600, I would need to post a warning on Facebook and twitter so that people do not take the risk of taking an uber cab from airport. It is better to take an ola cab or even the airport taxi will be faster and cheaper than the what I had to go through (since I had to wait for more than half an hour for the cab and I had to pay for more than what the normal airport taxi charges which does not have any waiting time or hassles

Around the 2nd of april, 2017, my uber app started to glitch continuously. It would show that i was on rides that i had completed a day ago, and i was unable to book new rides. To attempt to fix this glitch, i uninstalled the app. When i reinstalled it and logged in, i was told that my account has been banned.

Unsure of what had happened, i tried searching for a customer care number. I didn't find one that worked. So i reached out for help through e-mail.
I sent an e-mail requesting information about what had happened and how it can be fixed.

The responses from uber were extremely vague. They told me there had been a breach in the terms and conditions. I constantly requested that they tell me what the breach was, or atleast put me across to a person i could explain the situation to. But they refused to provide me with any information in the matter, and have just banned my account without even informing me what had happened, even though i am sure there was some glitch with the app itself because of which this entire situation took place.

But the way uber handled the entire situation was literally the definition of worst customer care ever. My account has been banned for mysterious reasons only the uber representatives know, their app glitched out on me for days, and i've just been kept in the dark.

I hope this is a platform where complaints are taken seriously because so far uber doesn't seem to care.

I booked a ride on uber on 14th april 2017. The fare was rs 131/- and i had rs 137/- in my paytm account, linked to uber. However uber refused to accept payment through paytm insisting that the minimum balance should be rs 350/- or the estimated fare, whichever is higher.

This is illegal. Uber cannot dictate how much balance i should have as long as it covers the fare.

3 times i complained about this and each time, i get the same message from their support team as follows:

"in order to make your paytm payments experience seamless, we have revised the minimum balance to inr 350 or upfront fare (Price displayed before requesting a ride), whichever is higher.
This is ensures your payment is covered before the trip and you need not worry about top-ups. Once your trip is completed, the fare will be auto-deducted from your wallet. You can go through our external blog for more information on this.
Appreciate your understanding here. See you in an uber soon!"

They do not even bother to read the complaint but spit out standard messages which are totally irrelevant.

I think this is a conspiracy between uber and paytm to have more funds transferred to paytm even if the consumer does not want to.

The driver did not properly track my location... I saw the car going ahead of me near rajabazar... Then i called him and told to come back... But he did not instead he was arguing with me and then cancelled the booking... Then why should i give 60 rs in next ride??? I wanted the ride.. I called the driver three times and tried to take him to my location... But he was telling that there is no such location... Moreover he spoke to me very roughly and told that i was wasting his time and cancelled me... I think he was no intension to go...

Today, I had a ride to princep ghat but due to the persisting net problm there, the driver could not close the ride. But I had paid the fare. Then, while returning from princep ghat I had again booked uber cab. When I reached my destination, it showed that my previous fare was due so I had to pay the current fare plus the previous fare again as the driver said he can't help any way for this and I have to pay the total amount. Therefore, I had to pay double fare. I want a refund of my amount (Rs. 166).

Regards,
Debasmita

I am feeling terrible for having used Uber cab this morning. I took a cab from bus stand to home and I happened to leave my phone in the cab.

I have been trying to find out the customer service number o[censored]ber and it is nowhere to be found.

I will immediately asking all my family members and friends to not to use Uber. If something goes wrong, there are nowhere to be found. They shouldn't be allowed to operate in India.

Regards,
Gopal Kulkarni
+91-[protected]

I booked a car from city centre 2 kolkata. Before starting the trip I asked the driver if I can pay by debit card. He said no, I cant. I agreed. When i reached my destination I said I will pay by cash. He srtraight away said I cant and I will have to pay by paytm. He was too rude. I said I might have paytm account but I dont have paytm app installed in my phone and I was not well aware the whole paytm payment procedure so I will pay by cash. The driver without even informing me deducted the fare from my paytm account. This behaviour was really not acceptable.

I am an international user o[censored]ber services but here in India today I was too much disappointed with the services of this company and there driver in particular...

I had booked a trip which was cancelled by this idiot driver dont know why ???
He was one of the most rude person I ever meet ???
On top of this, why the amount is being deducted from my account ???

I think the total bill for the trip was showing only 49 Rs... that
I recommend i[censored]ber don't have control over their drivers, stop promoting new plans

[protected]@gmail.com

Today i had a very bad experience from Uber. when i booked a ride to Howrah i got a cab which was about 100 meters away from my pickup point. the driver willingly made excuses about traffic jam (actually there was no traffic jam). he was continouosly moving away from my pickup point with a motive to not to pick up us and made us run for about 1 km and he himself cancelled our ride without our consultancy and ran away. the whole thing happened on 14/4/17 at about 9pm. my pickup point was natural city, shyamnagar road
driver name: Lal Dev
mobile no.: [protected]
please take necessary actions

Hello Sir,

This morning (14th Apr 2017) i booked UberX from Bangalore -Silkboard signal to Begur. I noticed the car pass by and called the driver. By that time, he was almost 400-500mts ahead from the place i was waiting. I had 3-4 bags and suitcase with me as i was traveling from out of town. . He asked me to walk the distance, since i couldn't walk with luggage i requested him to come reverse. He then cancelled the trip. Why am i made to pay the penalty for the mistake that is not committed from my end. I had to book another UberX for my journey. Request you to look into this matter and refund the penalty paid.

thanks.
Jyothi