Uber India Complaints & Reviews

The driver did not properly track my location... I saw the car going ahead of me near rajabazar... Then i called him and told to come back... But he did not instead he was arguing with me and then cancelled the booking... Then why should i give 60 rs in next ride??? I wanted the ride.. I called the driver three times and tried to take him to my location... But he was telling that there is no such location... Moreover he spoke to me very roughly and told that i was wasting his time and cancelled me... I think he was no intension to go...

Today, I had a ride to princep ghat but due to the persisting net problm there, the driver could not close the ride. But I had paid the fare. Then, while returning from princep ghat I had again booked uber cab. When I reached my destination, it showed that my previous fare was due so I had to pay the current fare plus the previous fare again as the driver said he can't help any way for this and I have to pay the total amount. Therefore, I had to pay double fare. I want a refund of my amount (Rs. 166).

Regards,
Debasmita

I am feeling terrible for having used Uber cab this morning. I took a cab from bus stand to home and I happened to leave my phone in the cab.

I have been trying to find out the customer service number o[censored]ber and it is nowhere to be found.

I will immediately asking all my family members and friends to not to use Uber. If something goes wrong, there are nowhere to be found. They shouldn't be allowed to operate in India.

Regards,
Gopal Kulkarni
+91-[protected]

I booked a car from city centre 2 kolkata. Before starting the trip I asked the driver if I can pay by debit card. He said no, I cant. I agreed. When i reached my destination I said I will pay by cash. He srtraight away said I cant and I will have to pay by paytm. He was too rude. I said I might have paytm account but I dont have paytm app installed in my phone and I was not well aware the whole paytm payment procedure so I will pay by cash. The driver without even informing me deducted the fare from my paytm account. This behaviour was really not acceptable.

I am an international user o[censored]ber services but here in India today I was too much disappointed with the services of this company and there driver in particular...

I had booked a trip which was cancelled by this idiot driver dont know why ???
He was one of the most rude person I ever meet ???
On top of this, why the amount is being deducted from my account ???

I think the total bill for the trip was showing only 49 Rs... that
I recommend i[censored]ber don't have control over their drivers, stop promoting new plans

[protected]@gmail.com

Today i had a very bad experience from Uber. when i booked a ride to Howrah i got a cab which was about 100 meters away from my pickup point. the driver willingly made excuses about traffic jam (actually there was no traffic jam). he was continouosly moving away from my pickup point with a motive to not to pick up us and made us run for about 1 km and he himself cancelled our ride without our consultancy and ran away. the whole thing happened on 14/4/17 at about 9pm. my pickup point was natural city, shyamnagar road
driver name: Lal Dev
mobile no.: [protected]
please take necessary actions

Hello Sir,

This morning (14th Apr 2017) i booked UberX from Bangalore -Silkboard signal to Begur. I noticed the car pass by and called the driver. By that time, he was almost 400-500mts ahead from the place i was waiting. I had 3-4 bags and suitcase with me as i was traveling from out of town. . He asked me to walk the distance, since i couldn't walk with luggage i requested him to come reverse. He then cancelled the trip. Why am i made to pay the penalty for the mistake that is not committed from my end. I had to book another UberX for my journey. Request you to look into this matter and refund the penalty paid.

thanks.
Jyothi

I have been over charged for the ride taken from choolai (Angalamman koil) to Porur trunk road, which is actually is Rs. 262 but i have been asked to pay Rs. 485 and i paid it. Now the message i received from my last trip statement is Rs. 262. I have no outstanding due. Please do the needful. My id is CBJ (CB JayaKumar) and the phone number is [protected]. Last driver name is Abdul Ezak and the car is Tata Indica with number ending with 1496 i think. Kindly adjust the extra fund in my next trip.

I always use uber when I go out of station for some work/personal trip. Recently I went to Pune and used uber 4-5 times. I didn't received uber receipts and wanted it as I needed to settle my bills. After sending mail, they disabled my account. Now, even after sending so many mails, they have mailed saying they can't help and suspended my account. I don't unerstand why you didn't and can't send recipts to customer on register mail ID. Highly dissapointed, It was intentially trouble given by uber which shows a sign of harrasment and financial loss as I dind't able to settle my bill claim.

Prateek
[protected]@gmail.com
- +91 [protected]

For my today's 5.30 am journey from Pune against my scheduled advance booking o[censored]berGO for Pune railway station, the cab didn't come. Driver did not pick up any call and I got panicked and puzzled how to reach station. Finally I had to cancel the booking and had to book a new Uber cab again which I could fortunately get. Painfully Uber was prompt in claiming cancellation charge. I have a suggestion that such scheduled booking must get priority as these are normally for railway station/airports etc. Uber must ensure alternate arrangement in such cases to avoid great inconvenience to their customers.

Do you know uber charges every trip to kial airport in bengaluru, a toll charge of ₹120/ ₹125? Please observe your receipt section of the app. Toll is to be charged only when leaving kial airport to the city per nhai guidelines. Uber has been blatantly charging this toll hoping no one will notice it! Time to pay up and refund every passenger. I've got a refund from uber the last 5 times after i asked for a refund. They sheepishly acknowledge their mistake as an oversight and refund the amount. I wanted to bring this to everyone's attention as they keep doing this automatically.

I book uber for my wife and wife friends
From hennur road d mart to chamundi nagar how ever he dropped her at drop point and he asked to pay money my wife paid money and start going then drive call her and told give my money but my wife allredy paid she told I have paid but he was not agree and started shooting to her on the road and he made her to pay again

It was paatheic experience with uber
Kindly help and solve this matter
I am giving here driver vicle no and his contact no also
Ka 40 A 3765 maruti Suzuki swift dzire
Driver contact no +[protected]

I left my power bank by mistake in the car. Got his number from my app and called the driver with 2 minute and confirmed from him. He said he have it but he is not going to come to give. However he is not ready to come back and give me my item back. He said he will give me back when he will come near to that area. I waited for more than 24 hour and than called the driver again and ask him, is he coming here or not. Instead of answering me he start asking for money to come back here because he is in a different state. When i said no he start to abuse and said give me money or ask uber to give me money to come there and than i will come and give you your stuff back. I was so stunned and shocked how can he say and act like that. On the top of it he start to abuse on phone. I have all call record, screenshot of complains and email. I tired to get help from uber app help option and left couples of same content text there but no one seems to reply. I even tweeted about it on twitter but no one seems to care or reply at all. Got a email from uber saying we can not accept direct complain to our email ( [protected]@uber.com) . Please tell me than which is the correct email. I have been writing everu where and getting no where to no one.such a pathetic service. What should i do now. If someone lost an item i guess uber is going to keep it to themself. This is going to be a law suit against not uber not because of my power bank but because of the mental stress and all trouble which uber have caused me.

My uber came 12 mins later than the estimted time of arrival which was 10 mins. So i had to wait for a total of 22 mins for my uber in 37 degree celcius on the road.
On the way he took wrong turns, got in the way of another car and hit a guy. And drove like its his first day at the wheel.

Im 30 mins late for work even when i booked it 20 mins earlier.

I was not dropped at the location where I asked him to.. instead the driver made me walk saying the the road is blocked which is a blatant lie.. I had to walk 1 km and odd to reach my destination.. the driver was lazy to go and take a U-turn which I asked him to.. however he collected the fare that he is supposed to have collected if he had dropped me at the location.. which means i was charged excess., and the driver in the photo displayed is different from the one who came for pick up..
In addition when I got dropped I asked him to show the text from uber displaying the amount.. he behaved rude and told I can complain customer care too.. I need a refund and a suitable action against the driver. Ps: the driver in the photo looks young the one who came to pick me up was a old man. Pretty sure it's not the same person Revert at the earliest'

I take a uber cab for work commute everyday. Off late Uber drivers have been accepting the location, calling to confirm the pickup point and then cancelling after few minutes. This has been happening very frequently since last month.
At a time, i am faced with almost 2-3 cancellations.. delaying my overall waiting time upto 30 mins - 45 mins, till I find a new driver.

Please rectify this as the dependency on the Uber service is high.

I try signing in to my Uber account, through my Uber app, unfortunately, everytime I use my number, I get a pop up message saying, "your account is currently disabled. Visit t.uber.com/account- disabled for more information." This is absolutely nonsense. Why the hell would my account be disabled if I haven't used it ? I need it to be resolved at the earliest.

I booked ride on 10th April 2017 where driver were not able to find the location and over the call when I talked him and let him know about the standing location, don't know what kind of problem he were facing to understand or not were able to communicate properly than he said ma'am "cancel krdo aap toh" and I faced 2 times on the same time than I booked 3rd ride and then he deducted 100 RS. Cancellation charges of the earlier booked rides. Now I want answer that cancellation charges should not deduct from the customer. If the Uber is doing these things, than it's totally unfavorable. Resolve it asap.

Attached is the receipt of my ride on April 7th 2017 for an amount of 155.12 and it got deducted from my paytm, suddenly an amount of 210 is deducted again from my account and now my yesterday trip amount showing as 365.12. Seriously without my permission how can they deduct from my paytm.

Note : I already have a receipt of 155.12 which i have paid, how can they deduct additionally. I have a proof of email which states 155.12 is the bill amount.

I wrote a detailed email to them. They have replied saying - Minor issue at backend. This is what a customer expects from big companies.

i have attached both bill copy and uber email reply

I booked a ride on april 11th 2017 around 8.58am from g m palya 2nd main road to tridib building, bagmane tech park, bangalore. While booking the amount shown was 70. I had credit of 93 rupees which i got due to wrong billing yesterday. But the bill i got on getting out of cab was 135. While booking nothing about surcharge is mentioned. But in bill they add surcharge = 2. X, which is unfair. You can't just show 70 while booking and take double of it. This is happening daily. When asked for refund i always get the reply saying it was due to gps error etc. I would like the refund of 65 rupees.

It should charge the amount it shows while booking because that is what i have paid always and the amount is always exact. You just cannot produce a receipt with extra charges of your own. Its just not done.