Uber India Complaints & Reviews

Hello My name is Preethi and I work for a software firm in Raheja Mindspace, Hi-tech city, Hyderabad.
I'm a regular traveler in UBER cabs. From recent weeks, I observed there is a lot of LOOT in the name of SURGING . The ride fare is shown 4 times of the original fare.
The explanation that UBER has is, it is running short of vehicles is not always true. I see this problem whenever I start checking for CABS. Can I get an explanation of why Surging to this level is followed?
I'm quite annoyed and frustrated with this and I appreciate if you could look into this issue ASAP .

Thanks!
Preethi.

We booked an Uber at night from professor ilyas Burney road till Hussain Islam aashorrkhana. The name of the driver was Ajas and he picked us up at 7 pm. We were 4 people. The driver inspire of the map showing the way from purana pul, took us in small lanes where there was Ramnavami festival rush. He took us all the way from begum Bazar where even though pedestrians warned us about the closed way, he took us there "for his satisfaction" and then we came back. This happened for around 3-4 lanes and we finally took the way from purana pull turns out it was ALL clear. I would like to tell that it was all the driver's fault because even after us, the customers telling, he did what he wanted to. When the customer's I.e., our needs are not taken in consideration, we have the right to file a case too because customer's rights are violated here. I would also want Uber service to repay my loss because the ESTIMATED COST I got on my phone was between *97-115* and THEN THE COST THE DRIVER TOOK WAS DOUBLE OF IT i.e., *201*
I want my money refunded be it even a little difference because every customer has its say and you can't just keep quite when anything unfair is done to you.
Thank you.

For no reason these people have disabled my new uber account made through uber app. When i complained about the same to the company. They are not able to reactivate my account. What the disgusting solution. Company is saying they already have the a count with my registered details. If they have account, then why the hell i m. Not able to login to the uber account

Kiran saini
Kiran.[protected]@gmail.com
[protected]

The driver AYUB, phone no.- [protected], accountable to the car no.WB053694 misbehaved with me. I was at the pick up location and i couldn't find him. So i called him up to get the location and disconnected the call on my face twice. He was damn rude. Didn't know the manners how to speak to a girl. He forced me to cancel the ride. But i didn't. As soon as i placed the car i went to take the seat. When i held the car to open the door. He rushed the car and i was about to fall. Highly disappointed at this behaviour of the driver. Kindly lookafter the matter. Such people aren't meant to get the responsiblity of one of the leading servicing companies.

Dear Sir,
I am working for Govt. of India as Scientific officer. During my official visit I had made uber booking many times. Most of the trip, the cost of the trip is reimbursed by Govt. I had booked a trip for Rajib gandhi int. Airport, Hyd. on 31 march 2017 Friday at 10.50 pm. But the driver did not arrived at the pin location and cancelled my trip after 10 minutes. If I dont need cab or i cancelled the trip, then why should i book another trip within 10 min. Even I called the driver many times, He did not pick up call later (driver-name SHEKAR, mob. 81XXXXXX47). Therefore, Again i made another booking at same time at 10.59 pm from same location. For cancellation of the trip from driver side, uber has charged my Rs. 50 extra. Kindly Verify all the details given here and Refund the cancellation fee.

This is to inform you that today in the morning I rode in UBER from Santoshpur to Tollygunge in the morning at 8am. The total bill was Rs. 106 but some arrrear appeared and the total I had to pay was excess of Rs. 99.70/- which was actually a bill of 02.04.2017 Sunday. On Sunday I travelled from Golpark to Santoshpur and a fare of Rs. 99.70/- was charged. However at that time somehow the net of the DRIVER SHRI ARVIND KUMAR WAS NOT WORKING and he could not END MY TRIP. He requested me to pay the estimated fare. and I paid Rs. 100/- to him. Some how he later also did not register the fare I gave him and kept the money himself.
Today, on 05.04.2017, when I took my ride on UBER the arrear of Rs. 99.70 showed and I had to pay the same amount again to ASHESWAR, today's UBER DRIVER.
Being a valued customer I claim the excess of Rs. 99.70/- I have already paid. Now UBER has to show their part of HONESTY and INTEGRITY.

Regards
Sudesna Sengupta

I have used 2 rides since 49 rs ride offer is valid. and i have been charging around 90 or 221 that too with in the distance 8 km . i am really really disappointed.i wish india would have "sue" process like USA for this fraud behavior.
One more complaint is about the uber drivers, they deny to come to pick up and then dont even cancel the ride even after requesting them to do so, they dont .they always say maam you cancel the ride you will not be charged extra rs. and i have to pay 40 rs extra for next ride. same happened with my roommate too.

I was on business trip in Bangalore, during that time I have created an UBER account using my mobile number. The authentication is done using the passcode sent on the mobile number and I was able to book the taxi. Later I wanted to submit the receipts to my finance dept for reimbursement so I wanted the bills on my email id. But I was not able to register my email id to UBER using the app or the UBER site, for that I have raised a request using help section in UBER app, so they added the email id to my account. But now I am not able to login using that email id, because a password is required to login. I tried to reset the password but I always get error, and for last 3 days I am sending mails to UBER they are saying same thing that "reset the password" but I am not able to reset using their site or app.
Due to this I am not able to submit the bills and I lost Rs. 600. now I want the refund from UBER.

I had hired an Uber taxi in Mumbai from Powai to Charmee enclave Vile Parle on 4th Mar at about 5.30 PM. The fare was approx 192 rs which I paid in cash. On the return trip at about 10.00 PM, I again hired an Uber taxi and was mentally prepared for paying approx the same amount as above . On arrival at Powai the driver showed the bill to be 387 Rs. On asking for details, he claimed that the previous trip balance of 192 Rs has not been paid and the same needs to be paid alongwith the present charge of 194 Rs. In total the driver collected 387 Rs.

This additional charge of 192 rs twice from me in cash is wrong and needs to be refunded.
Request your help

Dear Sir,

Today morning, I booked cab, driver said I am at the Airport if I pick up you will have to pay Rs 100 extra in cash. I refused for so on request of driver when I canceled the trip I have been charged Rs 60. Which is illegal.

Pls refund me by correcting my payment due for last trip as I havent made payment yet.

Regards

Dr Vipul Saxena

My Uber account has been blocked for a long time. I have repeatedly requested Uber to tell me the reason for blocking my account but their only reply is that their system does it for security purposes and that the system could be wrong. I haven't gotten any response stating that they will unblock it or look into it. They won't even tell me the reason my account has been blocked. I need to know why they have blocked my account and unblock it.

Hi,
Today around 10pm I have booked a cab and waited for 15mins . After that the cab driver cancelled the trip. Then I have booked OLA cabs. Now I'm checking the Uber app it's shows up as I have to pay 50rs.
For what and why I need to pay this amount
Can you send me details about the Uber payment.
Thanks & Regards
Ram Kumar CM

I have booked a car from ernakulam near radison blue hotel around 8.50 pm. The driver confirmed and identified the location. He first attended my call and asked the destination. Later he did not picked. I called several times and th system show oneminute running. After about 15 minutes later i cancelled the trip and made another request. Your have charged me for none of my fault. Again this type of service is not acceptable. I request to enquire and look into the matter.
Phone number of driver is [protected]
vehicle tata vista

krishnanandan c p
h no.12/128, near sbi, koovappadam,
cochin 682002.

Mob no. [protected]

On Friday i.e. 31st March, 2017 i have booked uber but it got cancelled twice (both the times drivers had cancel the ride-screenshot is attached). For one cancellation i got credit of Rs. 60 but for cancellation of another ride till the date i did not receive any credit. Instead of that uber has deducted Rs. 60 from my paytm account. So now i am eligible for Rs. 120 credit i.e. Rs. 60 which uber has deducted from my paytm account and cancellation charges of Rs. 60. I have taken follow up from them and i have registered proper complaint but they have failed horribly as they are not ready to accept their mistake even after sharing all screenshots with them . Now i am sharing all screenshots 1. Deduction of Rs. 60 from paytm 2. Where you will be able to see 2 rides 3. Their reply on my complaint.
Its been 3 days they have not yet reverted on my complaint.

On 3rd April I booked a cab from panvel station. Driver didn't show up for 30 mins because he was apparently refueling. I wanted to cancel but the app said it would deduct 60 rupees. Thus I asked the driver to do so because it was his fault. Today on 4th April uber illegally deducted 60 rupees on my other ride. Kindly ask them to repair the damages or they stand to lose a loyal customer and also I'll make sure everyone in my friend circle is aware of this grotesque theft.

Thank you and best
Akash

Uber India, you have cheated India and Indian peoples by your fake policies and fake promises, I have not got my referral amount Rs.4000/- INR I will make sure I take this amount and also spread the word to not trust companies like Uber. Mouth advertise is the most effective I make sure from now no more new car gets attached to Uber, you Uber staff at Sanpada, Navi Mumbai office is worst, rude, pointing out fingers to partners very unprofessional behavior, Ms.Nina at at Sanpada, Navi Mumbai office who assisted me was very rude, pointing out finger, not ready to listen. I need my referral amount Rs.4000/- INR

I opened an Uber account a year back, but using my personal car so car so, not using Uber. Few days back when I was in urgency any try to use it, I saw it is suspended, I though its because of not using it for long.

But their customer care saying its suspended because of "Suspicious Activity" and could not be activated. They don't bother to show the reason ever after repetitive query.

I see this as VIOLATION OF DIGNITY, would have sue if had time. There are many such instances if you search internet. GOVT should ban such middleman, who taking their cut sitting else where.

Cars are ours, drivers are ours, passengers are ours...what are they providing?

If you are interested and have patience, see the mail communication below, read from bottom..

I WANT TO REACTIVATE MY ACCOUNT

Hi Anup,

Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.

You will appreciate that these security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides. You might not have had that intention, however, the system cannot differentiate between the two situations and frankly, there really is no way for anyone else to distinguish the two either.

Appreciate your understanding.

Sent by sai k. on Tuesday, April 4, 2017 at 2:16:43 AM

Hi,
I fear if this mail also system generated otherwise why you ignoring my query? It is not expected that you tag my account as suspicious for unknown reasons. I see this as defamation and might look for necessary action if didn't get proper answer. Regards, Anup Kumar Bhunia
Sent by Anup B. on Tuesday, April 4, 2017 at 1:51:39 AM

Hi Anup,

I am afraid I do not have further info as this is a system generated flag with no manual intervention in the process. Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.
These security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides.

Appreciate your understanding.
Sent by sesikumar on Saturday, April 1, 2017 at 10:56:14 AM

Hi,
As i mentioned i never used your free rides neither i did any suspicious activity. This is really a derogatory comments without proper justification, you should never do against your customer. Even after so many requests, if you don't have way to know actual reason, there is problem in your system. I really don't want to buy another number just for uber. Request you to bring attention of your senior authority if you are incapable to handle this issue. Even if you don't care about a silly customer like me, i want to know the reason of your comments "suspicious account". I don't want to hear that your system did, you don't know why. My full address given below for your reference. Regards, Anup Kumar Bhunia pH 91 [protected] E/11/5 nayabad avenue Kolkata 94 On 1 Apr 2017 06:48, "Uber Support" wrote:
Sent by Anup B. on Saturday, April 1, 2017 at 10:55:09 AM

Hi Anup,

I am afraid I do not have further info as this is a system generated flag with no manual intervention in the process. Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.
These security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking free rides.

Appreciate your understanding.
Sent by Nkhan on Saturday, April 1, 2017 at 1:17:55 AM

Dear sir,
Let me know how can i violet your terms, even without using it. If you advise me to buy a new number, your secret terms could be violated there as well if we, the ignorant don't know it. Please understand the inconvenience. Regards, Anup Kumar Bhunia
Sent by Anup B. on Saturday, April 1, 2017 at 1:00:47 AM

Hi Anup,
Thanks for reaching out.

It appears that your account has been suspended for activity that violates our [Terms and Conditions](https://www.uber.com/legal/ind/terms) and will be unavailable for you to use until further notice.

We will let you know if we will consider lifting the suspension.

Sent by Kanhaiya K. on Friday, March 31, 2017 at 6:50:08 PM

Dear sir,
I respect your decision but at the same time I have right to know in what ground you made this decision. I never used your service free or paid. When there is need to avail the service then it is deactivated. Should i buy a new number for your decision? I am expecting a clear answer. Regards, Anup Kumar Bhunia
Sent by Anup B. on Friday, March 31, 2017 at 6:38:34 PM

Dear sir,
I respect your decision but at the same time has right to know in what ground you made this decision. I never used your service free or paid. Should i buy a new number for your decision?

Regards, Anup Kumar Bhunia On 31 Mar 2017 16:11, "Uber Support" wrote:
Sent by Anup B. on Friday, March 31, 2017 at 6:26:46 PM

Hi Anup,

Thank you for writing in,
I had a team of specialists review your account and they have confirmed that the suspension on your account is correct and final.
Unfortunately, this means that you will not be able to access the platform or use our services and there is nothing I can do to have this restriction lifted.
Sent by Tushar on Friday, March 31, 2017 at 10:41:06 AM
My First And Last Name: anup bhunia

My Mobile Number: [protected]

Describe Two Recent Uber Trips: Na

For a distance of around 6 - 7 kms I was charged 358Rs. I have been regularly travelling in taxies and on my regular route I was charged Rs.358 in the place of around Rs.90 or 100 - this is 3.5 times higher. The driver was very unprofessional when I said I cannot give the suggested amount and when I wanted to speak to the customer care, he did not share me any reporting number and said he does not have any.

This is very unfair on Uber India and it has to be addressed or responded back.

Rs.49.48 added with my bill of Rs.197.03 has been wrongly charged because the driver refused to take a drive on that day at 5.43 pm on 01st April ' 2017. Moreover, the seat of that car was highly wet and my dress also got messed up due to same and I had to miss an important meeting because of rude and ugly behaviour of the driver.

I hereby strongly protest the behaviour of the said driver and want to lodge a complaint against the driver and revert me back whatever action is taken by your organisation against the said driver.


Please revert back the charges in my account.

I had recieved an sms from uber saying 50% off on payment uaing expression card. i had taken 2 rides and had paid with expression card for them but i didnt recieve any discount. i have been trying to complain using help on thier app but i am not getting any assistant. they want me to upload screenshot of sms however the feature to upload image is not working on thier app. i am trying to convey the same to them but in reaponse they are only sending me automated msgs with steps to upload image using thier app. i am frustrated for a week now. i am uploading the images with msg i had recieved and part of my conversation woth thier help team for one ride. the conversation for support of second ride is also more or less same more lengthy. Uber has no intention of helping me so please provide assist.