Uber India Complaints & Reviews

I take a uber cab for work commute everyday. Off late Uber drivers have been accepting the location, calling to confirm the pickup point and then cancelling after few minutes. This has been happening very frequently since last month.
At a time, i am faced with almost 2-3 cancellations.. delaying my overall waiting time upto 30 mins - 45 mins, till I find a new driver.

Please rectify this as the dependency on the Uber service is high.

I try signing in to my Uber account, through my Uber app, unfortunately, everytime I use my number, I get a pop up message saying, "your account is currently disabled. Visit t.uber.com/account- disabled for more information." This is absolutely nonsense. Why the hell would my account be disabled if I haven't used it ? I need it to be resolved at the earliest.

I booked ride on 10th April 2017 where driver were not able to find the location and over the call when I talked him and let him know about the standing location, don't know what kind of problem he were facing to understand or not were able to communicate properly than he said ma'am "cancel krdo aap toh" and I faced 2 times on the same time than I booked 3rd ride and then he deducted 100 RS. Cancellation charges of the earlier booked rides. Now I want answer that cancellation charges should not deduct from the customer. If the Uber is doing these things, than it's totally unfavorable. Resolve it asap.

Attached is the receipt of my ride on April 7th 2017 for an amount of 155.12 and it got deducted from my paytm, suddenly an amount of 210 is deducted again from my account and now my yesterday trip amount showing as 365.12. Seriously without my permission how can they deduct from my paytm.

Note : I already have a receipt of 155.12 which i have paid, how can they deduct additionally. I have a proof of email which states 155.12 is the bill amount.

I wrote a detailed email to them. They have replied saying - Minor issue at backend. This is what a customer expects from big companies.

i have attached both bill copy and uber email reply

I booked a ride on april 11th 2017 around 8.58am from g m palya 2nd main road to tridib building, bagmane tech park, bangalore. While booking the amount shown was 70. I had credit of 93 rupees which i got due to wrong billing yesterday. But the bill i got on getting out of cab was 135. While booking nothing about surcharge is mentioned. But in bill they add surcharge = 2. X, which is unfair. You can't just show 70 while booking and take double of it. This is happening daily. When asked for refund i always get the reply saying it was due to gps error etc. I would like the refund of 65 rupees.

It should charge the amount it shows while booking because that is what i have paid always and the amount is always exact. You just cannot produce a receipt with extra charges of your own. Its just not done.

I booked a ride on 26/03/17 at 8:11 pm from maharani bagh, delhi upto faridabad but the driver refused to go and that was my 4th cab which was getting cancelled. I asked him to cancel the ride because he was the one who refused to go but he instead insisted on me to cancel it as he would be charged if he cancels. I told him that i will not cancel the ride, do whatever you want and then he cut my phone and didn't pick up after that. Because of that unprofessional and shameless driver i could not book another ride and had to stand there for around 45 mins to get another cab.

Somehow he cancelled the ride later (I dont know when) with some reason which directs on me because i am being charged for it with rs.63.60/- which was added on my next ride on 8/04/17.

The ride i booked on 8/04/17 was showing that i have to pay rs.485/- but the driver asked me to pay 612 including the rs63.60/- of cancellation charges of my previous ride and toll and some taxes. I gave him rs.500/- cash and then he asked me to pay rs216/- more which i paid via paytm, making a total of rs716/- (But the bill on his phone said rs.616/-

The receipt i received later from uber said that the ride has cost me rs552.49/- (Why and how??). If while booking it was rs.485/- then why a receipt of 552?

So technically i should be receiving a refund of rs.231/- approx because it said i have to pay rs.485/- but the receipt i received that said i have to pay rs.552.49/- out of no reason.

It should charge the amount it shows while booking because that is what i have paid always and the amount is always exact. You just cannot produce a receipt with extra charges of your own. Its just not done.

Kindly refund my money i. E. Rs.231/- and this will be the last ride with uber india because travelling with looteras is just not possible.

Sir/Mam i have purchase Mahindra kuv100 (Car No :- MH 49, F- 1619) on 1 Feb 2017 to attache in UBER service.I have received letter from uber office after purchasing car but even after 2 month my car has not been attached in your services i have submitted all document. when my services will start in uber please let me know. My Detail, Name:- Gaurav Pohane, Contact No.: [protected].I am from nagpur, maharashra

Dear Sir,
Yesterday night i have a drive with uber from rohini to shadi pur,
estimate amount showed Rs. 224, but driver took wrong route other then map.
at last driver charged Rs. 470 and i gave Rs. 500 and even driver not refund the balance.
But later on when i check the charges on my app it shows Rs. 246.10. Please make refund of balance and take appropriate action against Driver Mohit, Driver Contact-[protected]

My registered mobile no. [protected]

Thanks & Warm Regards,

Parminder Singh
Company Secretaries
New Delhi.

This Uber driver Mr. Anis is not a fare man. On 08.04.17, I had two Uber rides for the to and fro movement with the same pick-up and drop destination through ubergo. I travelled from Lallubhai Park, Andheri West to Tata cancer, Parel Mumbai in the morning 6.19 AM, the fare was Rs. 226 Rs (Share code: bholanaths61ue), and distance shown is 16 km. Same distance I covered from Tata cancer hospital Parel to Lalubhai Park, Andheri West, on 08.04 at 11.39 AM, distance shows 26 km, some address of Ville Parle and fare is 362. You have charged Rs. 91.93 additional for time. The driver kept us waiting and keep discussing in Mobile for 15 minutes, with an ailing cancer patient in car. My request to continue the journey, was dis-honored by the driver. The amount should be refunded to my Paytm account, from where it has been deducted.

Booked cab on 5 Apr 2017 from Chennai Station to Anna Nagar . Ist vehicle did not turn up for 15 minutes . Repeated calls to driver went unanswered . Finally when he picked up he said, mechanical problem with Car, please cancel booking. I cancelled.
Again booked another one, the vehicle did not turn up and the waiting time kept on changing with no certainty. Driver did not pick up calls .I was forced to cancel and took another Taxi .

On 9 Apr 2017, i took a Uber cab from Guwahati Airport to Panjabari, the system / billing software charged me additionally Rs 100/-, may be for the two cancellations of 5 Apr 2017, which was not my fault . This is cheating, arbitrary charging customers quietly and forcing them to pay. In both the above cases fault was o[censored]ber and not me.
Kindly refund Rs 100/- immediately in my account against by cell number [protected] and confirm .
Regards.

I V S Dagur, Consumer

Uber charged me cancellation fee for a ride i did not avail.
There is no policy on ur app specifying cancellation charges. Also when the driver could not navigate to ththe location and find my address why Am I being charged, you should cut from the driver, i waited patiently for him to come to pick up. This seems to be a very cheap way of making money

Whenever try to book uber cab. It's shown mobile no. Registered in setting.which is already registered.
Uber app download and installed it. And registered my mobile after reviveved sms.
But when I was book then last booking time. Error come. Set your mobile no. In setting.
Please resolve it.
Several times try.
Plz help to me for booking related problem in uber cab.
My mobile no. Is [protected]

Few moments ago I have booked uber from Paltan Bazar Police Station Guwahati to my Home at Bhaskarnagar Guwahati. But within a few moments the ride is automatically got cancelled . Than after i had to book anither uber for the same location. But Rs. 40 is added with the trip charge which should not be. Becasue I have not cancelled it. Perheps Driver is cancelled it.

It is not fare to charged 40.

Please look into it

Today i took uber from bhagwan das road to maulana jauhar ali marg, Okhla, it was very bad experience as i travelled only 9.6 km and it cost 750 Rs which was very expensive I will never hire uber if my additional money will not be return. it should have only 150 Rs. I am shocked to see bill. Earlier too I have taken service from uber which used to cost 150 or 160 for 15 km distance and this is really very problematic how come it cost 750 rs only for 9.6 km distance without any waiting option

Sir/Madam I booked a cab ride through Uber for 389.45 rupees but when we reached at our desired destination the cab driver charged us rupees 1067.41 . It is sheer case of fraud with us. I requested company to refund the money through net banking or cheque/DD but the company has only transferred the amount to my Uber account that can only be used for further trips through Uber and I don't want to use this fraud app ever again. Please pay heed to this matter as soon as possible and make my money refunded. I shall be very thankful to you for that

I have booked uber go from sector41 d to sector 48 d. My fare estimation was rs. 49/- as it is only 7 km from sector 41 to sec 48. We have to pay 49/- upto 8km as i have received the message for the same. But i have paid rs. 83 to the driver. I have asked to the driver to give me the proof of the fare, which i have paid . But he said that i have nothing to give you as proof of your fare. He said that you dont worry, uber have the record of this drive. So i jave paid him rs. 83 instead of 49. Kindly adjust my payment in the next ride.

On 7 th april 2017 i took an uber taxi from kesavadasapuram to karikkakom (places in Trivandrum, kerala which are hardly 8 kilometres apart ).uber promised me an initially price as 172 rupees.More over i had a ride in uber ti these same places at a lower price.On reaching the place i was asked to pay 403 ruppes and the uber bill came as i took a 27 km ride.I don't understand why they impose such unfare charges when I actually took only an 8km ride.

I was charged 376 rupees for my free ride on 29/06/16. I was notified about this amount only after ten days of my ride. I haven't paid the amount. Now i'm not able to book rides in Uber. i would like to have a quick resolve for this issue.
It's been 6 months and uber hasn't responded to my mail. Most of my friends recommend uber to me. But i had this really bad experience with uber.

I was charged a due of Rs99.43, yesterday Friday 7-4-2017 at 6:40p.m for Tuesday 4-4-2017 at 5:59p.m when I had already paid for it and have received a receipt.
Hence I had to pay a total of Rs126.62 yesterday which stated that I had not paid for my Tuesday ride
I would like an immediate feedback as to why I was charged extra when I had paid for it instantly.
Kindly look into the matter and acknowledge as I am a regular rider with Uber.

Today morning that is on 8th April 2017 morning I booked a cab an waited so long for the pick up, called the driver none picked up the call. So I canceled it. Booked one more and started my journey.. When I booked I preferred uber pool where it shows my charge as 63-70 rs. But by the time of drop he charged 120 rs and said that extra 50 is for cancelling.. It is not my fault and how can they charge without knowing what happen???? I need justice for this... This kind of issues becoming more frequent from uber .. Lot many of my friends suffered to this ... We need justice how can they charge we wat justice... I request you to take this issue seriously