Uber India Complaints & Reviews

We had booked Uber cab from jaslok hospital till Agar bazar of 01 April 2017 @ 13:05 hrs. As per your route map it was expected to arrive with 11 mins. Afer waiting for more than 20 mins we called on the cell no ([protected]) as he had already passed from the location of pick up ( as per route map). He was unable to locate the destination. We would have to wait for more 20-25 mins, instead we opted to cancel the booking but a pop up came that we will be charged Rs. 60/- extra on our next ride.

If the fault is of your driver why should we pay the charges and there is no screen provided for the reason for cancellation.

After half an hour driver called us we had already reached our destination in kaali peeli taxi so he himself cancelled the booking to which if any charges are levied we wont be paying it.
Kindly look into the matter & take proper action

Thanks and Regards

Nilesh Patil
Mumbai

My account has been blocked by Uber. Informed that service was not available to me. And that they could do nothing about it.Reason not specified . This is incorrect. The only activity on the App that I was using the site for was to book a ride for the next day which was not being accepted on the app.Hence many unsuccessful attempts were made. I may not be very proficient in using applications but surely that cannot be a violation of terms and conditions as mentioned by Uber.
Denying a service without reason is not just incorrect but disrespectful. I am a retired defence services officer in India and arbitrary discontinution is denyial of my right to use a servuce as well as insulting to my dignity. Please resppnd with the reason for your action. R Ramesh, [protected], [protected]@gmail.com.

Today I made a payment to the driver for 390 as toll amount was not showing in his device and my uber app was not updated. Now when i checked it is showing as toll is included. Last day when i was travelling that time also u charged m extra 60 n i cldnt asked for that refund as i got busy with my official work. Why is it so that driver device is showing a different and my invoice is showing different amount. Pls check my trip on 27th.03.2017 it is showing as INR 135 but i paid 195. So i paid extra 60. Further, pls check and refund my payment worth INR 60 for 27.03.2017 and for 01.03.2017 INR 150 asap.

Further, u can check the attachment as well u can check with the driver and owner of the cab.

I had scheduled a ride for 1 April to airport from central park 1, sector
42 Gurgaon and payment was Uber wallet . No driver came at 11:30 . At 11:50 there was one driver's contact in my uber app. When I contacted him he was unaware of my Scheduled booking and was unable to come to pick up on time. So I cancelled his trip. Why has payment been taken for cancellation from my Uber wallet for an error o[censored]ber? return the money to my wallet immediately .

Besides that an amount of 274.31 has been debited from my Uber wallet for no reason because owe no money to Uber for any rides. The Feb 7 ride mentioned in the receipt has already paid for and I paid 350.00 fo rthat ride to the airport from Sector 42 Gurgaon to the airport.. Therfore kindly refund all my money. I am exceedingly unhappy with Uber for chreating me in this manner.
Manoram Sharma

I live in old city and the drivers first accept the ride without knowing the location and then cancel the ride. The exact address of my house is not available on the maps therefore I pin the nearest one. Many drivers have refused to come to the house and cancelled the rides for which a cancellation fee was charged to me. I had to extra 50rs more than twice even though the ride was cancelled by the driver. The drivers have no patience and are rude sometimes.

Hi i am priyadharshini from Chennai tday mrng I booked a uber but he call and said far apart so it s cancelled again i book at the time of payment try said pay extra 50 for cancellations
Again at eve I booked one cab he had cancelled i don't know reason also while i am calling he didn't pick for tat also tey got extra 50 for cancellations
Really I fed up i don't know y tey r doing like tis i need my amount as claim.money is not a matter here V got tensed due to tis
My mail id priyamadhumani @gmail.Com

My name is Shridhar I am using Uber from Service from last 2 years. I was quite satisfied with your service. BUT LAST NIGHT IT WAS HELL. I DON'T WHY THE HELL YOUR DRIVERS CANCEL RIDE WITHOUT INFORMING ANYTHING TO US. I WAS WAITING FOR THE CAB IN THE NIGHT MORE THAN 45 MINUTES AT LAST YOUR DRIVER WAS SAYING HE IS NOT ABLE TO COME AND CANCEL IT, FROM 10:30 PM TO 11:15 I WAS WAITING FOR THE CAB. CAB NO IS KA 28 C6864 And LATER WHEN I CANCELLED AND BOOKED ANOTHER CAB THE SECOND CAB NUMBER IS NOT REACHABLE. IN THE MIDNIGHT I WAS WAITING FOR THE CAB.

CALL ME if you want to discuss more about this.

[protected]
Shridhar.

We have booked Uber from Shah-e-alam Roza to Juhapura, Ahmedabad at 3.14 on 31.3.2017. Taxi No.was RJ.. o2.. and mobile no. of the driver was [protected] named Mr. Vishal Chavda We have telephoned to driver more than 40 times. The mobile was switch-off. Since it was not cancelled we could not book other car. We suffered lot in hot atmosphere for one hour.

It is purely mistake from Uber. We may be given compensation for the haressment faced by us with family in hot atmosphere.

A line of confirmation is requested.

ABDULGAFOOR ABDULRAHIM SHAIKH
MOB NO.[protected]

I am a owner of Taxi in Bangalore. I have run my taxi whole the month for uber. Now they deactivated my account and hold my hard earned money. If I ask customer care, they respond irrelevantly and asking me to come to Uber Office. At present I am too far away to reach any Uber Office. I don't understand, why Uber is holding my hard earned money for no reason. This is 100% cheating...My registered moile number with uber is [protected]

They have disabled my account, i never used any free rides from them. When i tried to contact them they asked my ID proof and my postpaid bill but they refused to lift the suspension saying that it is auto-generated without manual intervention they will not help.what shall i do now? I did nothing still they are putting ban on my account for no reason. I tried to create with other no. also i could not book a single ride when i was in need and they disabled my that account too.

I am highly disappointed in your system. Firstly, I fail to understand as an account holder why I am unable to use my account on more than one device. The software on my mobile crashed and now I am unable to access anything on phone including Uber app which implies that if I were to (now) try and use it another phone it will lock me out.

Secondly, I created an uber account using my indian phone number (left my Canadian number alone for now) & the number is: +[protected] and even that has been blocked. I am flying to China in two days and I will need access to uber. Is this how you guys function? This is absolutely ridiculous. My dad's account has also been locked and on top the response we received is absolutely unacceptable (+[protected]

Please look into this ASAP.

thanks

Dear Uber India,

We had booked a Uber cab on 29th March at 12:30 pm for First India place, Gurgaon from Saket for a business meeting.

The driver (Maruti Wagon R) called and informed us that he has reached the pick up site but to our dismay when we went down and looked for the cab and driver, it was informed by message that the driver has cancelled the ride himself (its evident in the Uber app) and cancellation charges of Rs. 63.60 was deducted from my paytm account since the payment mode selected was paytm, without any fault of ours.

Again, we booked another Uber cab immediately as we were getting late for our business appointment. This time the driver (Maruti Swift dezire) arrived on time but some 100 yards away from pick up spot. It took us some time to locate him as he had parked his car near metro foot overbridge, where many taxis are parked.

This all has caused a huge amount of harassment - both mental and physical and a great inconvenience with wastage of our precious time.

Therefore, I will request Uber India to look into the matter and take a stern action against such drivers. You are requested to refund our money amounting Rs. 63.60 /-

Rgds,
Uber India (regular passenger)

I recently created an account with Uber to use their services. But post registering am unable to book any ride with my account and the application says my account is suspended and that sounded disgusting. On contacting Uber support proper response wasn't received and only the same response stating the suspension is final was provided. There was no proper reason provided. Please get resolved with the problem and get me to use the Uber services.
Mail: [protected]@gmail.com

Today on 30th March I booked an Uber from Gangadham society to Sopanbaug, the estimate I got was around 140/- to 160/- rupees so I confirmed my ride and tookt. On reaching the destination I was asked to pay Rs 580/- which is exorbitant for a ride for 6.5 kms. The service was UberHIRE, It was Toyota Etios, the driver Vishnu was also very puzzled as to why the bill came soooo much for a destination of 6.5 km, he requested me to pay as otherwise he would have to pay, he also complaint to customer care helpline but they could not help. I demand that you look into the matter as Soon as Possible, or I will make severe complaint about your service. I came back the same distance in 80/- by riksha as I am determined never to use or allow any family or friends to use Uber ever again until my grievance is resilved and I am refunded the excess money taken from me.

Halo,
I booked a share Uber pool taxi on 27th march from home to office, my driver said coming to pick me up, I waited for 35 minutes...he didn't come.
Suddenly my trip started on google map o[censored]ber.
How my driver can skip me and start the trip??
there is no OPT like in case of Ola or other taxis for security of customer in such cases.
I was charged complete amount of Rs.333/-for this ride. It caused me mental harassment, waste of energy and valuable time also.
I launched a complaint using mobile app to Uber. they said will refund my money. Uber second day shown me my money on trip as 0.
My paytm wallet still not received amount from Uber.

I have all phone calls with me for conversation with Uber taxi driver-Santosh. Paytm wallet is also evidence for payment deducted but received nothing in refund.

I want to launch a serious complaint against this ridiculous service from Uber India..

Dear concern
Today evening i booked a cab (Wagonr) after calling me, driver cancelled a trip himself and then i l choosed again another cab (Swift dzire) with pol option then there was show rs 163 amount but when i reached at my destination another drive (Swift dzire) showed rs 227 and driver charged me same amount..

Let know why customer has to paid 63.60 extra if first driver cancelled a trip himself (Which is showing in uber app).

It means if two or more driver continuaslly cancel their trip then customer will have to pay this extra amount it's strange..
It was first experience with uber and i hope it will be last too i[censored]ber does not solve this issue and further i will never suggest to another about u and your services untill u resolve it..
Nishant
[protected]

Very disgusted to get this Rs 50/- debit yesterday for a trip which was done on 16th March from Jogeshwari to Matunga - i was charged by the Uber Driver Rs 158/-, which was paid immediately, and I did not get a receipt of the same. Yesterday I did my next Uber ride and when i was paying the fare I was charged Rs 50 extra for a balance unpaid. As I was in a hurry and did not wanted to argue with the Uber driver - I paid that amount and was in a fix to understand what this extra amount was.
Then I got the receipt fr the 16th March ride - which shows that the Matunga drive was costing Rs 253 - Rs 50 discount ( which was actually mentioned as a 50% discount in your discount Codes )= Rs 203. I paid Rs 158/- on 16th March - Why did the driver take RS 158/- from me if the bill was Rs 203/- ???? How did the driver calculate the fare wrongly & why was I not informed immediately about the same, so I would had been mentally prepared to pay if there was a mistake on the part of the Uber Driver. Now how do we know this was a mistake or you are taking back the discount money from us & trying to loot & fool customers.

Hello Uber,
Yesterday evening at 6:40pm I have booked Uber cab, but driver Rambabu with tata indica 6321 no made me to wait for more than half n hour, he has understanding problem and completely unaware of Hyderabad roads he was simply roaming in same area and not even tried to call me so as it's becoming too late I have called and explained address clearly still he was unable to come to address he made one hour delay and finally called me to cancel the drive.
This is not first I have faced this problem.

I have faced same problem in Bangalore also Shivamadu is the driver with swift desire vehicle he was very near to my location but just unable to cross the road
Even he asked me to cancel cab

I don't understand the logic behind cancelling the vehicle when you foolish drivers unable to contact customer why should customer has to cancel from our end and bear the charges this is totally unfair.

And this was charged me in next ride I request to Remove the last ride cancellation charges n Credit previous paid charges 50 rs.

Hope you guys understand the problem

Thanks
Santosh Kumar P

Hi,

When my phone was formatted, and i logged in using my phone an accunt got created by the same name but with no email id. The earlier one with email id, also existed but with no phone number in it. Basically, there is a duplicate account.

I have tried explaining this to your customer support team, who (barring 2 of them) reply like morons with copy-paste responses without even understanding what is needed. The best part- for every reply that I do, someone new picks up the thread and demonstrates impeccable stupidity.

Uber confirmed to one duplicate account (after a dozen of iterations) and closed it from their side, without even taking a confirmation from me. The problem hasnt been solved, and I am still receiving superlative stupid replies which are blindly sent.

Uber customer representatives are basically making a fool of me, doing time pass.

my email id is: suh****[protected]@gmail.com
my phone number is 99****6051

We forgot our wallet in Uber Mumbai Cab, MH02CR7684.
Driver's name Narendra Singh, contact number [protected].
Driver not picking our phone even though we must have called him 50+ times, we are also not getting any support from Uber India though registered complaint on their website against the trip.
We have our important documents in the wallet like PAN card and RC book.
Need help.