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Uber India Complaints & Reviews

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Updated: Nov 27, 2025

Complaints 5921

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182

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Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Gurgaon, Haryana, 122001

Website: NA

I shall like to bring to your notice, poor services of your company. I travel from Sector 4 gurgaon to Udyog Vihar III everyday. Daily i pay between Rs. 140-170. Today, 15.3.17, when i booked a taxi, estimated fare was Rs. 142, but when i reached the destination, driver told me to pay Rs. 320. He said the fare was 1.5 times due to increased demand. I didn't receive any notification regarding this at the time of booking or during the ride. In addition, driver was rude and when asked about high fare, he asked me to lodge a complaint and my money would be refunded. I have been a regular Uber user and this rude behavior and unprofessionalism is unacceptable. I ask you to take an immediate action and refund my money. My mobile number is [protected]

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Address: Jaipur, Rajasthan, 302012

I have booked a taxi on 12.02.2017 around 11.00 pm. but due to traffic jam i got stuck in and could not reach in time and the trip was cancelled. and you have charged me 69 rupees for that.
i would like to draw your attention that on 15.03.2017 i had booked a taxi in jaipur for sindhi camp bus stand in advance for 3.00am but at the time my trip was cancelled and no intimation was given to me.
i would like to ask that why no panelty was imposed on this action. kindly do me the favour. my contact no. is [protected].
if you do not waive of this charge and give me a free ride i will never book a taxi from this company.

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Address: 400102

Website: Uber

I tried to book a cab that's when your server had some problem. It kept saying 'sorry for delay we shall get back'. In this process I could neither book a cab or convey my location nor could I cancel it. Probably the cab had got booked because the cabbie kept calling me and asked me to cancel. I cudnt cancel as the server had a problem. I uninsulated and reinstalled app. Yet the sane problem. Cabbie kept calling as he was also stuck for 1 hour due to this problem. I had to take an auto but still was fined rs. 60 for no fault of mine. Please do something about this. Or start a phone line in case ur server is down.

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Address: 160003

Website: www.uber.com

I called and set up my Uber ride from Elante mall phase -1 indutsrial area chandigarh to sec- 22 chandigarh. As I was waiting for him, I called his contact number he picked and asked where to go, after that he was not receiving calls at this time, I then saw that he was just sitting, not moving anymore. details of driver are mention below as:-
Maruti Suzuki Celerio- PB01 B 1954
Driver Name- Rajesh
After a while I cancelled the ride and re-order a new ride, who got to me in 2 minutes.
I feel that they should reprimand the driver and let him take that loss, not charge you for setting up a better driver.

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Address: 560300

Website: uber.com

I booked cab for banglore airport to banshankri Phase 2nd but he wants to check his cab in garage After refusing he took me wrong place Seegehalli main road basavanapura which is 50km traveled and 3hrs took for ride without A.C.and then said please cancel this request . and take another cab.. he traveled me 3 hrs in cab and dropped me wrong placed. missed my important office meeting.

Contact As soon as possible

User- avish Gupta
Phone - [protected]
Cab no - KA51a 5577

Mar 14, 2017

Complaint marked as Resolved

i suffered a lot with Uber ride, I am very very disappointed, distressed with ride. As you can have all the track record of the customer who take ride. Today's morning 14th march 2017 took cab from Pune Airpot at 5.15 AM. i had meeting at 10 am in office at banshankri 2nd phase. After reaching the banglore airpot i booked cab . After Booked Driver picked me after 20 mins. after discussion with driver that he told me that he called me 3 times, and then transfer to uber, But I did not receive any from Driver side. one thing i have mentioned that when i checked estimated time to reach my destination it was 42 km from my pick up point and 631 rs rent. after ride in cab I said to driver to start Air Condition then he said there is some problem in cab so could not start A.C. i said OK. after 10 km he said the to to repair a car for 10 min, and on the way of route. so need 10 mins to stop there. and after repair the cab he can start the AC. so i said OK.. and Iam New in Banglore so i was not aware which route is correct. so was driving approx 50km and spend 2.30 hrs, then i asked how much time it take to reach my destination, he said 15 km far. after that reaching the garage which in SEEGEHALLI MAIN ROAD, BASAVANAPURA. that is approx 55-60km ride and spend 3 hours in cab, he said, To repair a car it will take more 1-2 hour, so you can cancel the ride and take a new cab. and my charges applied 855rs for this ride. may i know the reason how quality driver you hoired, i booked a cab banglore airpot to banshankri, and he dropped me SEEGEHALLI MAIN ROAD, BASAVANAPURA. area. i refused to driver that directly go the destination place. no need to repair after that he dropped me wrong place . Bloody driver he was. and it was totally village area. after that that i canceled the ride install OLA cab then i came to office. from SEEGEHALLI MAIN ROAD, BASAVANAPURA to Banshankri office it took another 2 hours. and charged 600 rs again. Who is the responsible for this lose, my meeting lose and spend money and all. Can you please look into it asap or escalate to hire management. Surly i will go hire management and will take legal action. You can track my rides with phone number 8928499168 and user- avish gupta Cab no-KA51a 5577

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S

svazz

from Hyderabad, Telangana

Mar 15, 2017

I have noticed that, Surcharge amount is getting added for trips till now i have paid 680/- which is not correct.

No tolls are there, No parking fee is there in these cases also surcharge it getting added.

Please explain me the exact reason for this?

R

Rahul yesale

from Mumbai, Maharashtra

Mar 16, 2017

Dear sir
Vehicle no MH501172 Vehicle doucument
tax insurance expiry but car is on in uber
plz verify car all ducument

R

Rovita r

from Mumbai, Maharashtra

Mar 17, 2017

Driver was drunk stopped the ride halfway & I was charged extra will never book uber it's so unethical there is totally no empathy towards the customer. The driver very well knew he was not well. There is no customer care number how can we even contact uber & this is totally unethical

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Address: 560086

Website: www.consumercomplaints.in/new_complaint

Hi sir/madam,

On 21st dec’16 at 3:27pm, hired ubar cab from 12th cross, mahalakshmi layout to bannerghatta main road (Drop 4:46pm) & paid cash to driver of rs. 204/-
On my next booking its showing rs. 204/- due, so again made payment through paytm to ubar.

Kindly examine and refund the above said amount at the earliest.

Thanks,
Roshan b. L

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I am regular user o[censored]ber, till date it's service are satisfactory. But today an unfortunate incident has forcrd me to change my view towards uber. I have booked a ride today from maniktala blood bank the vehicle no is od 01l4149, driver name is subodh.. I wish to go to gariahat through bypass but he refused to take the route. And take the route which is quite congested and said as per uber's rule the customer should take the route what driver has in their gps. My question is why should a customer can take the route of their wish if they ready to take the charges? It's really annoying that a cutomer should take the route said by the driver, sometimes it's risky too. This incident just change my whole otlook towards uber. And i will definitely thik again to book next ride or suggest it to my friends. Will be surely happy if you take necessary steps.

Upama sengupta

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Address: New Delhi, Delhi, 110034

Website: www .Consumer complaints Uber.

I travelled by Uber from202 sector 30 Faridabad to Subhavna niketan Pitampura.I reached the destination at11.33Am.After dropping me, the driver didn't stop the GPS, n continued travelling up to Jahangir puri.I called n told him to switch off the GPS.So I am overcharged for my journey (that is till Jahangir Puri) instead of Subhavna niketan.Kindly look in to the matter n revise my bill, So that I can pay the correct bill in time.

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I booked Uber on 13th March 2017, for post pick up the later day i.e on 14th march 2017 btw 4:40 to 4:55 am. I even recieved a message from uber, saying schedule pickup is coming soon. I had flight at 7, i planned accordingly. When i called the driver he refused to come saying it is quite far, he asked me to cancel the ride. I denied cancelling my ride, driver mentioned "do whatever you wish to, i wont come". Early morning getting transport is troublesome, I somehow managed my way to airport.

If this is the condition o[censored]ber, i can say, either we have to plan alternative dis trusting uber or people wil hardly opt for so.

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M

msc.sarath

from Visakhapatnam, Andhra Pradesh

Mar 14, 2017

Driver charged 459 Rs for the ride whereas it show 160-240 while booking.
Previous day i booked to same route, the driver charged 161 rs, but the next day it is more than double amount.

If we ask the driver he says, complain to the company are police as the bill is generated by the company app.

Complaint regd. poor customer service - Comment #2679647 - Image #0

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Address: Ludhiana, Punjab, 141002

Website: www.uber.com

I Kanwarjit Singh, Mobile number [protected]. I regularly use Uber cab. I recently refer a friend for getting 3 free rides. His number is [protected]. But he also couldn't get free ride. Even I refer another Mobile number of mine (Reliance jio [protected]). I got coupon on that number even i get messages also. But i could not book ride through my Reliance jio number. Always there is shown that mobile number not working.

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Mar 14, 2017

Updated by kanwarjit Not solved

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S

Shantanu Chk

from Delhi, Delhi

Mar 14, 2017

While booking the UberGo, it has shown a fare of Rs. 49.54 but after arriving there following the route chosen by driver without any of my interference, It showed a bill amount of Rs. 80.54 and I had to pay that. It happened with me on 8/3/2017 at 15:31 at Kolkata.

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For some unknown reason my account has been disabled and I am unable to login. And the customer support o[censored]ber does not respond to emails. No phone numbers to call them.
They cannot be so arrogant and disable customers according to their whims without any proper reason.

Please look into this.
If they do not respond properly, we need to ban Uber.

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Address: Kolkata, West Bengal, 700012

Website: UBER

I had booked a cab on 12 march 2017 and the driver told me that he would be at my pick up point in 5 minutes but after 10 minutes i called him and he was not picking up his phone. I called him about 12 to 15 times and he still never picked up and i was compelled to cance. In the evening i took a cab and was charged rs 80/- for cancellation of the afternoon trip. I would like you to refund the ame to me so that i can use it on my next trip. Since the fault was not mine i will not pay. I would like you to take up the issue with the concerned driver. My mobile number is [protected] you can verify.

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Balachandran Sumathi B

from Chennai, Tamil Nadu

Mar 13, 2017

The uber company charges for cancellation in my next ride. cancellation is a very normal thing. This is highly unethical. If we make them wait for more than 5 min, they charge in your next ride. Fraudulents

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Address: Coimbatore, Tamil Nadu, 641035

Today I booked Uber from Sitra to Saravanampatti. Driver confirmed the pick up point via phone and did not come for pick up for abt half an hour.. he switched off his phone after my call. I did cancellation after waiting and charges were also deducted... he switched On his mobile once charges were deducted!!! worst service!!! Got impression to never hire uber.

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Address: Mumbai City, Maharashtra, 400033

Website: [email protected]

This is to inform u that I have been wrongly charged a cancellation fee...The pool passenger and my route where two opposite directions ...Why would i pool with him ...I[censored] look at my past trips and my regular route you would understand ...Why would I change my route ...Yes I understand ur pool system but an entire different route from da regular is not accepted ...Hence u need to refund ASAP... I HV had issues with Uber in da past hence I HV minimized taking it too often ...But seems like I would have to stop all together if issues r not resolved soon.

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Address: Lucknow, Uttar Pradesh, 226021

Website: Under India

I called a UberGo cab from Institute of engineering and technology, Sitapur Road, Lucknow to Charbagh Railway Station, Lucknow...On the app estimated charges were shown about Rs 182-230, but on completion of the journey the payable amount shown was Rs 617... I was charged three times the money displayed on the application of the Under India... I demand refund of the extra money which I had to pay for the trip...

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Gayatri Mundada

from Pune, Maharashtra

Mar 13, 2017

In Hinjewadi area it is observed that Uber cab services displays way high surcharges in evenings.. Specially on Fridays there is an exponential growth in surcharges

Incorrectly charged - Comment #2678431 - Image #0

K

Kirti Jaiswal

from Mumbai, Maharashtra

Mar 13, 2017

Respected sir,
I had taken a ride from my place to bandra on 5 march.I applied for a promo code of 50%off inspire of the discount amount being displayed, the driver took the original amount and not the discounted amount.
I request you to take strict action regarding this as this is not the first time of this insident.

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Address: 781018

Website: Uber.

The driver, given to me, by uber used an abusive word against me, as well as my Family Member. And, he also threatened me, that he was a local person. He abused me, as well as my Mother.he even started to threaten me by saying that hr is a local person. If this is true, then firstly, the reason for the verbal argument itself would noy arise. But he could not understand the direction of my GPS, and also started to use abusive and derogatory words against me as well as my Family Member(s).What am I supposed to do now? Please help.

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Address: Mumbai City, Maharashtra, 400056

Website: www.uber.com

I booked an Uber Go with a ride estimate of Rs 370 from Mithibai College to CST. When the trip ended it showed the fare at Rs 620. I paid for the toll as well and this was my first ride with Uber and I am highly disappointed with this kind of services. I seek a refund of 250 Rs into my account ASAP. I also complained to the driver but the driver told me to comtact the company for any grievances. I hope that you get in touch with me quickly.

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Address: 600015

2day 11 Mar at abt 1100hrs, I booked Uber Chennai from saidapet 2 Periyar Ngr. D driver not pickup frm d selected point, when I called him, he said he already passed d point nd cannot comeback, advd me 2 cancl. I cnceld. But immediately, i booked uber for d same destination. I had 2 pay d ride fare nd cancellation charge of Rs.50 which is not fair.

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Address: Pune, Maharashtra, 412308

Website: www.uber.com/en-IN

Hi ..

I have lost my Jio device inside uber cab 22-Feb-2017 but my can driver not return my device I have complained with Uber service provider he will also not take responsibility to return my device..
Please find Uber cab Driver Mobile number-[protected]/[protected].
Please find below attached conversation uber team..

Thanks & Regards,
Surendra Singh..
Mobile No-[protected]/ [protected]

+9 photos

Uber India customer support has been notified about the posted complaint.

Mar 14, 2017

Updated by Singh Kumar Surendra Uber India — I have lost my Jio device inside uber cab

1 Review
Si Singh Kumar Surendra on Mar 10, 2017 Mark as Resolved

Hi ..

I have lost my Jio device inside uber cab 22-Feb-2017 but my can driver not return my device I have complained with Uber service provider he will also not take responsibility to return my device..
Please find Uber cab Driver Mobile number-[protected]/[protected].
Please find below attached conversation uber team..

Thanks & Regards,
Surendra Singh..
Mobile No-[protected]/ [protected]

Mar 30, 2017

Updated by Singh Kumar Surendra Hi ..

I have lost my Jio device inside uber cab 22-Feb-2017 but my can driver not return my device I have complained with Uber service provider he will also not take responsibility to return my device..
Please find Uber cab Driver Mobile number-[protected]/[protected].
Please find below attached conversation uber team..
Please replay asap..

Thanks & Regards,
Surendra Singh..
Mobile No-[protected]/ [protected]

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Address: Jaipur, Rajasthan, 302019

Dear sir,
This is to tell you that I got a promo code of 25%off on my ride and I applied it. Today I booked a ride and the price before booking showed 93 and then 25%off but after my ride was completed the price was very high it was 180 that showed in drivers phone but when I got the message it showed 112. And then in the evening I booked again it showed 103 and then 25% off but then the amount was 105 that showed in drivers phone. I never expected this type of response. This is the first time it happened to me and it was not all acceptable. If this happens again I'm sorry I'll not bike from your app.
Thank you.
Soni Choudhary.

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