Uber India Complaints & Reviews

I booked an uber pool cab today in the evening to travel through the same route I have been travelling since days and the amount that I was charged with regularly was Rs 39. Today also after the booking the amount displayed to me was Rs 39 but when I reached my destination, the driver charged me with Rs 150. I paid approximately 4 times higher the actual amount. What sort of non sense is this. Kindly revert back asap.

My father have taken today ride from Ahmedabad junction to Exds engineering services Gujarat and route is only near about of 4 km but due to your driver negligence of way he had to move around of total 9 km and taken extra charge.so it is humble request to look after this matter and refund ₹40 or make my next ride free or take ₹ 40 less in next ride

I rided today at 1:05 from gurukul to kalupur
Uber charged us 106INR
But the message that till 3rd march in any ride of 10 km we would have to pay only INR 60
And my trip was of only 8 kms
Please give me refund of the difference amount.8
These is not done😠😡😡
Your offers are fake why the hell do u message then I want an immidiate reply and action to these or else:

Call me on [protected] or else I would have to approach consumer forum.

Yesterday I was taking my 74 years old ailing mother to Doctor. I rode with Driver Manprit around 7.09 PM. I got down near Selimpur Level crossing.
My net was giving problem so I asked the driver about the billing amount the driver said " its Rs. 160". I requested him repeatedly to show the amount as I was sure that This cannot be the total amount but he refused to show me and asked me to pay Rs. 200 and he gave me 40 Rs. change. As I was in a hurry that the Doctor would leave, I did not argue further and got down from the cab.

When my net connection came back I saw the mail and found that the total invoice is of Rs. 106.43.

This is nothing but cheating a rider. I am totally disappointed with the behaviour of the drivers o[censored]BER as this is not the first time I got bad behaviour from the drivers. How can a driver refuse to show the billing amount and overcharge a rider like this.

Your intervention will be highly appreciated

On 21 Feb 2017 around 6.03 P.M we are traveling with my family at Sec 12 PGI at Chandigarh...then i have booked the Uber cab Cab Number 2154 Cab name Tata Bolt, Driver Name Surinder...Contact number of driver [protected]...I am requesting to pick up location PGI to drop Kharar when we sitted in Cab driver Makes Many excuse..And he said you boked another cab my cell phone battery down...When we booked anothr cab bt in locations.. nd same driver shown on aap...then we calls d cab driver..than driver shows the ride with us Sec 11 to 622 Sec 25 Panchkula ...My dispute is that My wrong charges of 144rupes will be decreased... nd Action against Driver...

Your faithfully
Parveen Dhiman
Mobile no.[protected]

Hi I had very bad experience with uber, on 1/3/2017 I booked uber, they showed me driver will reach by 2 minutes even after waiting more than 10 minutes driver came very late, he gave me excused that he was on trip but phone app didn't show us that that particular driver will be late as he was already occupied with another trip more over there is nothing like CUSTOMER CARE or any specific customer care no. No one takes responsibility for late and anything further..SO WORAST services moreover driver told me that CUSTOMER CANNOT TAKE any ACTION as UBER people don't care about such everyday incident and they will earn as they have POLITICAL and MONEY Support so no one will hear for us...so shameful...

I was charged additional 270 Rs. on a trip with was estimated to cost Rs. 130. I made no stoppages on the way and this is one of my regular trips.
Remind you it was not a Regular fare * 1.3 trip.

I had also credited Rs. 400 to my paytm account, which reduced to Rs. 13 after making two trip amounting not more than 270. Where did the balance go?

Yesterday my spouse was about to be spoofed by the Uber driver who confirmed a payment of Rs. 150 while she was on a Shared trip amounting to Rs. 50. Cab drivers show beefed up prices these days in their Uber phones, which do not match with ours. I wonder if its a new scam in progress.

On feb 17 2017 I was booked the ride and some how it was cancelled.Even i did not take that ride but the amount was deducted from paytm. I contacted the same with payytm, They replied we paid money to uber pls contact uber support people.So i tried with uber help section, in that i did not find any need full information.i have seen unknown charge but it is asking about credit/debit card details so I could not able to submit the complaint.

Yesterday I had booked uberpool from seawoods east to CST terminus at 0800 since there was some problem with the harbour line. Soon after booking I called the driver and asked his location, he told he was In Vashi, I told him that the map shows you to be in nerul, then he realised and accepted the same. After 10 mins I called again, the driver picked the call but was not talking to me only, this happened several times and didn't speak to me repeatedly after picking the call. Then finally he cancelled the trip from nerul and didn't end up to seawoods station only and I was charged 42 rs approx. He didn't call me back, neither did he talk to me when I called.
The drivers name is sachin.
I've attached some snaps for your kind perusal. I need action to be taken against the driver. Yesterday I had an exam and I was almost late due to the inconvenience from the driver.
Kindly make sure that such things don't dissapoint the customer

Uber is charging every rider with Rs.5 as toll fee for a ride, which doesn't have any toll booths available.

There was a toll booth near Irumpanam area (Kochi), but the toll collection was stopped by the State Govt, on October 2016 itself. Still Uber is charging the toll fee for every rider and it continues for past 5 months.

I already mailed Uber with details of the complaint, but the team seldom take a look at them. I got only the template response for multiple mails (attached mails).

Please take appropriate action and stop this exploitation by Uber.
Arun K

I had booked an uber ride yesterday evening from my home dilshad colony to Anand vihar. A driver named Ashish Pawar with Swift desire received the booking. After booking the cab I called him. He asked where I had to go which I refused to tell. After waiting for 10 minutes I called him again but he kept disconnecting the call. I was charged ₹60 in my next ride which were cancellation charges. I want that amount reversal and action against that driver.

I have been using Uber share from almost three months, but from the last two weeks I am facing issues everyday. I book a cab and it turns up post the time mentioned on the GPS. I live in the west and the cabs that get paired with my location are from east, or international airport or from Juhu which is almost 20 mins away.
My work location is in Goregaon east and my cab has been getting paired with people who need to be dropped off at Goregaon west, which makes me reach office almost 45 mins late due to the east west traffic.
The other day the driver was at the international airport parking lot and he told me that I would have to pay 100 Rs extra if he will come to pick me up at my location in Andheri west, whereas my fare was Rs 60. So I would have to pay Rs 160 instead.
I am very disappointed with the way the cabs are been paired and the quality of the drivers. It has put me off so much so that I use Rickshaws now.

trust this matter will be looked at and will be resolved as a lot of people including me have been very frustrated with the service

Booked cab for domestic airport from Siruseri Chennai. As there was no response for long (no change in vehicle's position as well) we called the driver. We had booked the cab on Paytm but the driver said he would come only if we pay by cash and (very rudely) asked us to cancel the trip if not paid in cash. As cancellation was delayed 50 got deductd

I booked cab from Jasola Vihar to Anand Vihar, trip fare was 194 rs but driver showed me 394 rs when i asked what is it for he said 200 rs extra added for Toll tax MCD tax but during my travel there wasn't any toll tax appeared . What are all charges and taxes beyond trip fare customer is already paying you trip fare which is included in trip so why MCD tax Toll tax even if you are riding in Delhi itself. I am unsatisfied with the deduction of amount in respect of toll taxes and service charge you people only befool other by telling only trip fare but actually charge them almost double of trip fare. I travelled this trip without facing any toll tax still amount is added in trip fare to pay. It is better to go with public transport rather with organization like your which make unnecessary charges . don't want to travel anymore with uber and such fake rides

On 24-2-17 I booked an uber cab to Nedumbassserry domestic airport .The ride was at 3.30pm. The estimated cost shown in the app was between ₹ 400 and ₹ 500. After the trip I was charged ₹ 600 by the driver . The driver s name was Anzil and the vehicle was a Ford Figo aspire. ( photo of the bill attached )
Kindly look into the matter and do the needful.

Again uber has barred by account without any confirmation. we don't know as to why they have deactivated and we miss out my due to this issue . Will request you to provide the mail id of Amit Jain and also provide the SLA for account deactivation.

they have stopped my account no against mob no [protected]. A s per them we did not follow the company policy. I have requested them to provide the proof which proof that I did not follow the policy but not provided yet and this is pending for last 2 years.

Also we have some balance in my account. Would request you to please help on this.

Today I booked Uber from my account phone no. [protected] at around 4:50 pm. I received the notification that driver Vijay Nath with car no. UP14ET8479 is coming on my booking. I called him at 4:51 pm and he asked me for my house's direction at F-23B, kanchanjunga apartment, which I told him. At 5:00 pm I called him again and he told me that he has arrived at our location so we went downstairs for taking the cab. We didn't find the cab at our location so I went to our apartment gate and found that the driver with the above mentioned car no. has entered the society but has exited as well so I called him again and again which he didn't pick and thereafter he switched off the phone. This was really humiliating as we were getting very late to a family function and the booking itself got cancelled. This is a very unprofessional attitude of your driver and I would never prefer using Uber again. I never expected this behaviour from your side.

Hi, I took a cab on Feb 22, 2017 from Chandni Chowk to Vasundhara Enclave with no tolls in between, Map is also showing correct route, but I am charged 100INR toll. Tried mailing on uber.[protected]@uber.com, [protected]@uber.com, [protected]@uber.com but in vain.

Can you please get back on this. Invoice Number : "MKUGRHUQ[protected]"

Hi,
My name is anmol aery, my issue is promotion benefit is not credited on my ride in try city, i was received the sms
"dear rider, get 50% off on 5 rides this week. No promo code required. Max discount per trip - rs.50. Valid till 11:59 pm, feb 26 in chd tricity only. - uberchd" on date 22 feb morning, snap shorts attached, on my number [protected],
I was book the cab on same date from 23 sec chandigarh to 44 sec chandigarh, i pay the cab charges, 67.55 /-. No promotion benefit is update rs 50. I pay full amount 67.55/-.
All snap shots are attached, kindly take necessary action on urgent basis, & my money back asap..

I booked a ride on 23 feb 2017 in afteenoon from sant nagar burari Delhi-110084 and the destination was Model Town-2 . The driver had taken Rs 100 from me .When he left, then I got the message that my fare was Rs 49 . I contacted him and he asked me to wait for half hour . After half hour i called him again but this time he didn't answered my call.
Now in my account it's not showing any of my trips .
Contact number from which i booked the cab is [protected]
The driver contact number is : [protected]. I dont have any information about the driver because my account is not showing any of the rides information.
Ask the driver to return my money back
Otherwise i will file a complaint against you in consumer court .