Uber India Complaints & Reviews

I had Uber Promotional Balance worth Rs.200/- (Rs.50 OFF on 4 rides) which I got after I invited my 2 friends to join Uber. Suddenly on 23rd Feb 2017, I saw that those Promotional Codes were no longer in my Account. I did not receive any Message or Mail from Uber why it got removed. I tried contacting them through their Help section, but no use. My Uber Mobile No. is "[removed]" and email ID is "[removed]".

I booked a cab from chinar park to bally. That driver waited me for more than 20 mins then shouted at me ... Though I told him more than 4/5 points which can be easily discovered... But that person aren't able to locate... Not even able to locate Zeeshaan restaurant in Chinar park... After that we even went near Spencer in Chinar Park... But that person become irresponsible and used abusive languages... We also started then as we are so frustrated... I want my money back and also which didn't send me back while I took last 3 rides... Hopefully I would get a call back asap... Or I will churn Uber... So ####ing services...

I was told by UBER customer care that I will be getting paytm cashback offer only if I ride with Uber and pay the whole amount using paytm wallet
and that I should not be using any promocode with that travel.
That is the reason I had taken 2 trips on cashback ending date Feb 12, 2017. But paytm team has granted me cashback for the ride which I had taken
on 8Feb using 35 Rs off promocode. They have given me cash back of RS. 61.93+13.36+11.89. Out of this, 13.36 and 11.89 are cash back for rides which I took using 35Rs off promocode on 8 th FEB. I need cashback for rides which is took on 12 Feb worth Rs.180.25 and 185.29.
I had send around 22 emails regarding this issue and paytm team is just responding some by hearted sentences and pretending as if they are not understanding what i have explained in my email. I have even asked them to contact me in my number so that i can explain if they need any clarification. They have not yet tried to call me up. attached UBER message which i received

Hi, i am chandu and holding the uber account with mobile number [removed]. Few days back (On 12th feb) i have added 200 rupees to my paytm wallet which is linked directly in the uber app. I tried to book the cab but booking was not allowed because of minimum amount. So i have decided to another 200 rupees to paytm wallet but i realized that earlier 200 rupees are not showing in the account. I spent ample amount of time to convey the message to uber customer care but people are irresponsible and not even given right solution and they declared them self, the problem is resolved. It is worst experience with uber service. I am requesting that i want refund money of 200 into my wallet.

We had used your service on 11th feb, from sec 93 noida to vaishali ghaziabad but your drivers didnt refund us the balance amount of rs. 42 saying that he doesnt has the balance amount.

Why is this that we have to carry exact amount of cash,
This service was used by my parents. And they do not carry pay tm and other services.

They had to pay rs.600 instead of the bill of rs.558.
This is not acceptable.

Will you accept rs.40 less than the bill amount. Then why we are supposed to pay extra if we cant use cahsless services

Is this a penalty for not using cashless service?

When I was booking the cab there charge was Rs70 with visa card then when we reach to our destination with right route the charge was Rs179 how it is possible it was double charge I don't think so that it will be double charge from that. We like card payment is safe but we feel like you have cheated with us when we will go to right route the charge not be increased and how charge has doubled. The pickup point was shilalekh shahibaug and the destination was nagarvel hanuman road the charge was Rs70 to reach there than how the charge was doubled we have gone with right route you have cheated us please solve my issue as short as possible because these issue is happening from two days I hope tht you will solve my issue short

Hi team, i was promised rs. 14, 000 as a joining bonus (Or guaranteed bonus) if i achieve 50 rides in 14 days. I managed to complete 54 rides in 13 days and qualified for this joining bonus.in fact, i even received an sms confirming this.

When i contacted uber to claim my incentive, the executive from uber denied ever having featured such guaranteed bonus. I have been asked to produce the sms as evidence which i have lost.

I have physically been to the uber office in sec 29 gurgaon to complain about this issue. No one seems to be interested to even hear me out.

Completing 54 rides in 13 days is not easy. I have covered over 30 kms in a single ride and worked hard to accumulate & qualify for my bonus which i am being denied by uber.

Please take note of this issue and take appropriate action. This fraud has caused me mental trauma beyond explanation.

I will continue to peruse this and will claim my bonus even if it would be the last thing i do. I am prepared to complain to the higher authorities at uber & even going to the consumer court and file a complain if necessary. I won't let myself be cheated by uber.

Please help in resolving this issue.

Best regards,
Manjeet

On 17th February I booked a cab from Girinagar to Srinidhi Layout(Konanakunte) in Bangalore in the morning at 10:13 am. After getting a confirmation and driver details I tried calling the driver, but I get a message saying the driver has cancelled the trip. I had to rebook one more taxi to take the ride. This you can check with your records.

My query is, if I had cancelled the trip after getting the confirmation then the charges mentioned below is justified, but the trip was cancelled by your driver even before he reached my destination and I had to rebook again.

I would really appreciate you guys reversing these charges. For me here money is not the issue but the principle with which you are working is my issue.

Appreciate your quick response on the same.

Regards,
Padmini

In the Uber app i use, Uber claims, " every 6th ride is free with digital payment". And every time they will either restart the loop when it gets to 6th ride. Either Remove that misleading ad/claim or don't restart the loop again. This is the 2nd time it has happened. earlier they had claimed 0 of 4 ride. And again had restarted the loop with 0 of 6 trips

This is about the financial loss I've been suffering since some days. A few days back I boarded a cab through Paytm which cost me 554 rupees as my fare. Since then, whenever I tried booking a cab, I failed to book and was shown a message i.e. "Error in booking due to outstanding amount of 554rs", even though that amount was already deducted from my Paytm a/c. I still tried selecting mode of payment to 'clear due', out of options given, which included 'Paytm and Card' but despite trying got a notification on screen saying, 'Something went wrong'. I removed my app and re-installed it. After re-installing, I saw that all my previous trips have disappeared and it says no trips. Assuming that the problem has been resolved, I tried adding Paytm as a payment method before booking a cab, but got a notification saying something like 'card_error_outstanding'. After repetitively trying adding that mode, I finally had to book a cab through cash. To my surprise, I was charged 720 rupees for a trip from GD Goenka University, Sohna Road to C-8 Vasant Kunj whereas the trip fare should've been 550 rupees and today afternoon I booked a cab again through cash as mode of payment from GD Goenka University to HUDA City Centre, and was charged 430 rupees instead of 273 as estimated fare. Which simply means, that first of all I was charged 554 from my Paytm account days back, then stupidly given a notification of 'an outstanding amount of 554 rupees' and after an attempt of reinstalling the app, I wasn't allowed to add Paytm as a mode of payment and now I'm being charged that outstanding amount of rupees 554 in smaller divisions of money through cash in my recent rides. I want a refund. I'm being harassed like crazy.
Email ID - [protected]@gmail.com

Hello there, I am bound to write this mail as I am really disappointed from the service of my last ride which I took today i.e. on 21st February...I choosed a destination to Mukherjee Nagar from my location I.e. Hans Apparent, Shadhara..The route was only 12 kms from my location, I will be supporting my statement because to 2 reasons namely-
1. I took the same route from uber on yesterday only and was only 11.84kms, which you can check from my history.
2.I entered destination to Mukherjee Nagar today at the time of booking my cab.
But today's driver took a very bad route and as I travelled 13.95 kms and I was still 15 kms from Mukherjee Nagar as a result thereof I was bound myself to stop my cab in between and took a metro instead for Mukherjee Nagar, and when I asked my driver about the same he told ' He don't know what wrong with the Google maps today, and it is today showing very bad results'. I was like is that a joke?
I got late for my meeting, late for my office and lost my client, which cannot be compensated at any cost.
I question what uber provide for reply upon this ?
I am keen to know how can be a customer still be satisfied from your reply..
It is not a question of refund of ₹175 it's about the quality of service and harrassment as well.
I think Customer forum is meant to satisfy the customer dissatisfaction, Wow should i really appreciate about UBER'S reply ?
Well I didn't find any reason to opt UBER next time. l am highly dissatisfied about today's driver service, moreover more disappointed about UBERS Customer Service reply..According to you if a driver travels you unnecessary 13.95 kms at the cost of the customer money & time and (original destination is ought to be only 12kms only), was still 15 kms away, it is fine i[censored]BER finds its to be within UBER'S estimation..
Your reply is stated as under
"We've reviewed the fare for this ride and realized that even the driver Aslam took some wrong turns, the fare was not affected and it was within our estimate"

I got a new dimension of "some wrong turns", it means 13.95 Kms..
In simple words if your travel distance is only 12 kms and if a driver makes its 13.95+15 kms = 28.95 it is fine because according to UBER it is UBER'S estimation..

WOW, Great work.
Now i find no reason to opt for UBER again, and will be forwarding this to my family and friends and would also sharing this on Social media unless no action taken about this issue..I would also ask them to not to go for UBER next time..

Congratulations, , you succeeded in letting go your customers..

[protected]@gmail.com

I am S. Thejaseino. Took uber from safdarjung enclave Delhi to DLF promonade.. Charge shown in my phone before and after the ride is rs. 129.
While the driver took rs.189 from me. Kindly explain as to why that happened. Driver's fault or system error.?? This never happen before. I don't remember cancelling any uber trip. Therefore there's no reason to charge cancellation fee etc. Many a times we just let go rs5-10 when we don't have change. Kindly find who /what went wrong so that this is not
repeated in future.
Thank you.
S. Thejaseino
[protected]

Date 1-2-2017
The Uber X was booked from Street no 14 Alkapuri in Hyderabad to Nampalli Railway Station. The actual charge was Rs 475.64. But the driver demanded Rs 800 and did not leave us untill we paid Rs 800. It is highly unacceptable. The reason he gives that we are 7 people (with two young girls of age 9y and 15y) but the vehicle is meant for 6 people. The point is, he mentions it before the biginning of the trip and agrees to take all 7 passingers. On the contrary while I was paying for the trip, he demanded Rs 800. Please fix the exploitation.

One day before writing this complaint I registered my number in UBER app . And due to something I was not able to login. I contacted uber support for the same . After initial investigation they solved my issue and I was able to login with temporary password. Somehow I my email id wasn't updated in app and asked to update my email id . Later I got a reply from UBER is that my account is suspended and their decision is final . I am asking them what is the reason but they are not giving proper reason for suspension. Now I have left contacting them . I feel UBER is really arrogant in providing services and this is really a very bad experience for me.

I booked uber after seeing estimated fare...
My mother got into cab and ride started and then received msg saying you will be charged 2.1x of normal rates..
What the passenger is supposed to do when he or she already en route...
Whats the use of these kind of services?
7:15am ride with 2.1x surcharge is terrible and cannot be accepted.
How to resolve this and make uber better

The uber driver was called to come at gold souk around 6.45 pm on 14 feb, 2017 .he came there and called me, i told him to come inside and turn the car and pick us but he didn't like what i said and he didn't compromise to come there. What he did was he suddenly cut the phone and again he didn't pick my call and he didn't either come to pick also.. i had to.cancel that ride and book for another .

My account details :

Phone : [protected]
Name : Sneha Singh

Standard o[censored]ber is degrading day by day. I missed an International flight on 20 feb because of one of your cunning drivers. I scheduled a ride a day before and when driver called I told him I have to go to Terminal 3 delhi, to which he agreed but came 15 minutes late. Then I told him to come to my building as I had 30 kg luggage. He refused to enter into the society although he was allowed and he said he cant accommodate the luggage even though he had Honda Amaze. After much argument he agreed to take the luggage but I had to carry 2 bags to gate of my society as I had no other choice. When I was about to sit in his cab, he said he had received a message and he wont take me to terminal 3. I was so furious at him. I asked him what should I do now to which he responded madam take an auto and he drove off. It was 8 in the night. I tried to find another vehicle but I got late and missed my flight. On the top of it, I received a message from uber that I did not board the cab and I was charged 60Rs as cancellation fee!!. What the hell is happenning here?

If you do not want me escalate this on social media or file a legal case against you guys, I request you right away take an action against this driver. I want his driver license cancelled. Such people should not be allowed to run commercial vehicles. Below are the details of the ride and driver.

Trip : Palam to Terminal 3
Schedule timing : 20/02/2017 7:30-7:45pm
Arrival : 7:58pm
Driver name : Pankaj
Car Model : Honda Amaze
Driver Phone : +91 [protected]

I have more proofs of my call records and various screenshots. If anything is required to take a strict action against him, do contact me I will share them. Teach this driver a lesson, he has no regard for anybody's time or money. He should not be allowed to drive a commercial vehicle ever again in his life.

Good evening,
I am writing this email to talk to you'll about your service regarding uber and paytm. So let me tell you a story of how i was left really angry with Uber last night.
I arrived at the chennai airport at 2am last night and booked a cab to take me to my destination using paytm. The taxi driver did not speak a word of english or hindi but only tamil. He did not understand me and cancelled my ride. I called for a second taxi to pick me up from the airport and again same story. He did not understand english or hindi and cancelled.
The problem arose when i went to book my third taxi. I had around 500 bucks in my paytm wallet while booking the first two cabs. While booking the third one it did not book as the Uber app requires atleast rs 350 minimum balance. I checked my paytm and saw that Uber was holding my Rs 350 till 7 am and i didn't have enough balance to book another cab. Now just imagine if i didn't have any physical money on me i would have been stranded. That's number one.
On top of that Uber had the odacisty to take away my Rs 50 from paytm because the cab drivers cancelled the rides twice! How could you'll be so unreasonable that you hold my money for 5 hours and on top of that deduct my money?
You think its a joke to be stuck in a new city without having paytm balance at 2 am in the morning? Thankfully i had enough money with me to get me to my destination.
Uber please make sure that your drivers can atleast understand english or hindi.
Now the least you can do is give me my 50 bucks back on paytm. Wallet txn id: [protected].
Regards,
An upset uber customer.

Hello sir,
Today I booked a uber cab Chevrolet beat white color no. CH 1295 driver gurdeep . I booked it from ror bhawan mansa Devi complex sec 4 panchkula to phase 7 mohali sector 61. The estimate given was about RS.208 and there were no surge charges but when we reached our destination the driver charged us RS. 468 telling us that there was a surge charge of ×1.4 and he disnt start fare in front o[censored]s
how's this posssible it can only be possible i[censored]ber is fraud or driver was involved in some sort of malpractice . this is utter nonsense .
Kindly look into the matter and do the needful.
Surbhi

Hello sir,
On 18 Feb 2017 around 8.24 P. M. we booked Uber from C-3507 mini LIG rajajipuram Lucknow to A-109 Shivpuri kalyanpur opposite to jagrani hospital Lucknow. I booked Uber at a fare estimation of Rs. 177.56 and it was showing that the car will be delay for 24 minutes.Okay we kept waiting. The driver name was Anil he picked us from our given location.First he didn't ask us to start the trip fare so that he will apply per km fare cost, and then when he dropped us on our given destination he showed us that the total fare was Rs. 259. As I booked cab on Rs. 177 how can he asked us higher fare. As I book cab mostly from Uber company. I really trust this company and I kindly request you to take action against this. My number is [protected].

Yours sincerely,
Sonalika Bhatnagar