Uber India Complaints & Reviews

The driver o[censored]ber make me wait more than 15 min and did not picked me up, but after second trip that unattanded previous trip amount was detected.
I m surprised hw unprofessional u people are.
Return my 50 rupee amount as soon as possible because it is totally unfair, I paid for what I did't ride and put in wait for more than 15 min.
It was driver mistake but i paid, what a joke, I thought It was my last trip from uber.
My mo no is [protected]

Recent I have been charged for cancellations Rs 50, but I have not cancel the trip infact uber guy didn't called me also and than I went for 2nd ride I thought is not going to come and that time they charged me 50rs extra. Was it my fault that your uber guy didn't called me back?

And
Today 1more time your uber guy told me to cancel the trip as he was not able to come my location and again you guys are going to change me 50rs extra.

Being a customer I have to face so much problem Because of your uber guys. And worst part is you guys don't even have customer care number so that customer can be in pain, uber will not help.

From last 4trip worst. Uber should help they customer rather than filling they pocket.

My name is Saritha. am one of the UBER customer.

Today i had a problem with your one of the UBER Driver. I booked the cab on pool from karkhana mcdonalds to Banjarahills road no.10, banjarahills dated 8/02/2017.After crossing the paradise signal suddenly he started driving in a wrong direction and when i questioned him the reason he behaved very rude and maintained no minimum respect to customer.On top that, he said if am not ok whichever the path he take i should get down of the cab.
What the hell is that i didn't understand and totally shocked with his behavior.
He continued behaving in the same manner for around 15-20 minutes till he realized all people were observing him around on the main road.
I want you guys take the further action on this urgently
I am very much frustrated about this incident and with your driver's rude behavior, i am going to file complaint on the car if don't get to hear anything from you guys. I tried contacting your customer care numbers but was not able to connect. Give me a call for further actions.

UBER CAR DETAILS:
Name: Niranjan Babu
Vehicle: TATA Indica
NUMBER: TS08UA7831
Place: Banjarahills
Date 08/02/2017
Time : 12:00-13:00 PM.

I have been regularly using ubercabs in chandigarh, , i travelled from chandigarh to mohali on 6th feb 2017 in uber and was charged INR 434.29 Minimum fare i have paid is around INR 100and maximum I have ever paid is around INR 160. I do not know why was the fare so high and am totally disappointed. Even it was uber driver's second day, , so may be something he did wrong while calculating bill, , and estimation shown was INR 111, Moreover he made multiple stops within trip, , so this could be reasong for higher fare, , but i m really very very disappointed, , i tried uber customer care and it shows wrong no.

From 30/1/17 my package was in earning I have done all targets of 1600, 900, 900, 2300 till 2/2/17 .suddenly uber changes the package from earning to boost from 3/2/17 .and my total earning fare for the week 30/1/17 to 5/2/17 is 10827 . And look at this surge 327 +tool 240. Uber fee 2231, and tax return 497. And cash collect is 4889.now uber is paying me 6034 rs what is this pay out for being online for 59 hr and doing 67 trips can anybody solve my problem because I can't Handel it.

I have been regularly availing ubercabs to and from ahmedabad airport. i travelled from ahmedabad domestic airport to my home with Mahesh on 29th January, 2017 in Suzuki Ecco and was charged INR 739.32. Minimum fare i have paid is around INR 180 and maximum I have ever paid is around INR 300. I do not know why was the fare so high and am totally disappointed.

I took a cab from Andheri to Malad and the estimated price was Rs 230-Rs240 ( no traffic no stops no peak hours no surge) however when I reached my destination my bill was Rs 427.44. I have taken the same route multiple times in traffic as well and I have never paid such a high bill. I want to pay accurately for the destination and km nothing more and nothing less.

Actually i had booked a cab who had charged me 400 rupees from New Delhi Railway station to Jawaharlal Nehru University, New Delhi. When I asked that it is too much (as i had taken other times Uber service which hardly makes 150 rupees). He told me that you have not paid the last ride. In the first instance i was surprised how one can go without paying the fare. And moreover i had paid all my past rides, why i am supposed to pay when i had already paid. The driver misbehaved when i told him that i had already paid all the last rides. Now i want the extra charged money back otherwise i will file a complaint in the police station regarding the misbehavior of the driver and extra charges.
Regards
Sajad Ahmad
Ph.[protected]

Worst service by uber. When being rider we cancel trip, Uber charge Rs 60/-, but when drivers cancel trips repeatedly or come late...wy Uber dnt pay us ? I want to lodge legal complaint . How uber can be so ridiculous and irresponsible ? Its cant be an one sided issue. When mistake is from our side, u charge from us. But when mistake is from ur side, then also we have to suffer. Which type of buisness ethics u guys r following when u will hv all the benefits and customers will suffer.

UBER account no. [protected]
Email: [protected]@gmail.com
Name: Aristatik Ganesan
Recently, I have experienced from recent bookings that most of your drivers lacks basic knowledge in map reading and location findings with map in your app, they couldn't come in time, they took 1-2 hour to reach the main location in city. i have the following questions for you to answer
1. Are drivers really doesn't know the places where the customers are located?
2. If delay is from your side, what is facility or option to inform you
3. If rider cancel the trip, you charge us some penalty amount, but if the problem is from your drivers, what would be the option for riders to inform to UBER?
4. Due to delay from your end, rider don’t want to cancel trip, but the trip is charged by your drivers without the concern of rider-Why?. My concern is, why driver is allowing others to travel in name of my uber account?
5. Why no proper contact number of driver is NOT displayed in your app immediately after booking?
6. Why no SMS or intimation after trip is closed, for invoice and other purpose?
7. Why No cancel option is activated when the trip during ON
Most recently, most of your drivers spoils your app facility . i have a doubt that whether drivers go for other personal trip after booking, because in most of times, they cross rider location point and move to other location, which shows they intentionally move. Due to these reasons, i try to go for ola.

I booked an uber by 6 in the morning (fare showed Rs 163) and the driver arrived. My uncle and aunt boarded the car. The driver had cancelled the trip booked thru uber and continued the trip separately. When i checked my phone after 40mins to see the invoice, i found that i was charged a cancellation fee but my aunt called me and told me she was dropped at the destination. He had charged Rs 250. They were not aware of this and they had paid without the bill. So cheap of the driver to cheat consumers like this. I have always preferred travelling with uber but I seriously regret today. And im not able to get the details of the driver now.

Respected sir

It is really Sad and disguisting to inform you that the recent ride from uber was really a terrible experience.
I had book Uber in share from akbar bhavan, chanakyapuri to Dargah hazrat Nizamiuddin.The fare which was dispalying in the screen at the time of booking was Rs 97 but when we reached there the fare in the screen was showing Rs 191. which the driver asked us Pay.

Any way I had paid the fare but I am ashtonished by the way you have cheated me.I don't know whether it was the problem with the GPS installed in the car or the diver's negligence.
after all it was my loss money as well as metal injury.

So, I kindly request you to please help in refund my extra amount which they have charged together with compensation.

Hope you would take the issue seriously.

Mazarul Islam

I have been charged cancellation fee without even cancelling any ride.
We book a cab which was suppose to reach to us at sita pura so we called and directed him the address and later on we tried calling him to ask him where he has reached, few minutes later our ride is cancelled because the driver cancelled it not us. We kept waiting for him.
It has happened more than once that I have been charged cancellation fee for no reason.
I'm really disappointed with this kind of service charging money unnecessary

I booked cab from Rajiv Gandhi International Airport, Hyderabad to NABARD Officers quarter, Ameerpet, Hyderabad today, i.e. on 04.02.2017 starting at 12.20 hrs, for Rs.513.06. On completion of the trip the amount was charged to my Paytm Account.

In addition to the above payment, the driver (Vehicle No. TS OQ AT/TR 3057) compelled me to pay him additional Rs.400/-. He argued that that was the parking charges. He showed me a receipt No 076749/4.2.2017 for parking from 08.17 hrs to 12.20 hrs, i.e. for 4 hrs 4 minutes. On his insistence, I paid the money to him
All total, the trip costed me Rs.913.06, where as the cab service of Police deptt. would have costed me Rs.610.
I hope Uber would consider refunding the extra amount of Rs.400 to me.

Regards

B Majhi

I am writing here to point the unprofessional behaviour o[censored]nder driver, driver name:parades, TN22BD8953, [protected], on friday 9.36 pm, he did not turned up to location, again I contact him he is telling to cancel the trip i told I am standing with family he told u cancel orelse after ten minutes I will cancel the trip, after 5 minutes he cancelled trip

Self booked cab for Chandigarh railway station from Mohali Punjab.taxi reached in time and was comfortable Journey, during disembarking I realized that my message for final payment was not updated so I saw the drivers mobile and he showed me amount of Rs 180 on his mobile, accordingly I paid, later when message was updated on my phone it shows Rs 120 only .It was a case of forgery and cheating .I need my full refund .

Dear Sir/Ma'am,
This us to inform you i booked uber ride on 03 feb. 2017 morning 07:00 am but after confirm, driver (Mr. Prem Singh [protected]) directly rejected the ride without information and his behavior was not so good. I want you to take necessary action against that driver for make your service's better and also provide me any contact number o[censored]daipur office, and revert me back as soon us possiblewhat action didi you take.

Thanx & Regard's
(Divyanshu Todawat)

Dear Sir,

On 24th Jan 2017 I used Uber which cost me INR 160 which includes my previous last unpaid ride cost 80 & present cost 80. This is what I checked on drivers mobile & there was problem with my uber app I could not get status or ride cost.

As I was in hurry I paid the cash INR160. but after sometime status came on my mobile & shows payment clear showing cash paid INR 80 which is for present ride only.

I am surprised after checking my history, I already had paid my last ride through my card & there was no any pending ride to pay from me.

I asked the driver about my extra payment, he updated that the extra paid amount will get returned back to your Uber account. But still I dont have received any money.

I request to check the details & advise about my extra INR 80.

Regards,
Akshay Gothankar
+[protected]

I am writing here to point the unprofessional behavior o[censored]ber Driver, Jaipur Mr. Chottu Lal [protected] on Thursday, 2nd February 2017. Despite the fact that I had pre-booked theMaruti Suzuki Dezire cab on 1 feb.17 for 5:00 am he did not turned up to the destination. On contacting him twice on phone he said that that he has reached the destination.But he was not found and after around 5:30 pm he cancelled the trip from his end and the rider need to catch train at 6:00am jaipur junction for interview.

Yesterday (01-feb-2017) I booked a uber cab using nokia lumia 525, first I have selected payment mode CASH but application showed me to change payment option, hence after some time I have changed it to Paytm. But after that my account got blocked automatically and I have to pay by cash to the driver. I have sent a mail to uber via help.uber.com & the uber representative mailed me saying that - as i have violated the rule hence account blocked.
When i replied him to inform me the reason of violation. They came back saying it is a system generated, we can't help in this.

This is very disappointing, even if customer want to know the reason and want to reactive his account once again, uber representative is saying nothing is in their hand.

That means uber is least bothered about their customer. and I think that is why they do not have any customer care call center present.